Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 164770 Views
- 110 replies
- 12 likes
- 164770 Views
- 110 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 18496 Views
- 27 replies
- 4 likes
- 18496 Views
- 27 replies
- 4 likes
Resubscribed to Family Premium and reinvited account but all music and playlists are missing
I canceled my family premium subscription last week but decided to resubscribe today. When I did, there were no family members so I reinvited my daughter. When she logs in everything is missing music/playlists. PlanPremiumCountryUSADevice(iPhone 8, S...
- I canceled my family premium subscription last week but decided to resubscribe today. When I did, there were no family members so I reinvited my daughter. When she logs in everything is m...
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- Spotify Star
- 328 Views
- 1 replies
- 0 likes
- 328 Views
- 1 replies
- 0 likes
I can't verify my adress
PlanFree/PremiumCountryCzech RepublicDeviceiPhone 6+Operating SystemiOS 10 My Question or IssueGood evening,I'm writing because of a problem on my account. We had a Family Premium and everything went perfect, but I forgot to read the email about veri...
- Plan Free/Premium Country Czech Republic Device iPhone 6+ Operating System iOS 10 My Question or Issue Good evening, I'm writing because of a problem on my account. We had a Family ...
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- Spotify Star
- 323 Views
- 1 replies
- 0 likes
- 323 Views
- 1 replies
- 0 likes
Solved!! I erased the code on the card . how can I get the code Back
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Community Legend
- 526 Views
- 1 replies
- 0 likes
- 526 Views
- 1 replies
- 0 likes
Can’t add any member to my family plan because it doesn't has an administrator
PlanFamily PremiumCountryBrazilDeviceiPhone XROperating SystemiOS 12 My Question or IssueI want to change my account but I can’t because there isn’t an administrator to add me again
- Plan Family Premium Country Brazil Device iPhone XR Operating System iOS 12 My Question or Issue I want to change my account but I can’t because there isn’t an administrator to add m...
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- Spotify Star
- 293 Views
- 1 replies
- 0 likes
- 293 Views
- 1 replies
- 0 likes
Nothing is downloading on Spotify Premium
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got spotify premium and all was well and I could download music and listen to it offline, b...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got s...
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- Composer
- 477 Views
- 2 replies
- 0 likes
- 477 Views
- 2 replies
- 0 likes
Incorrect/fraudulent charge
I have been a member of Spotify for several years. We pay $14.99 monthly for two subscriptions. The payments are withdrawn automatically from a debit card / checking account. Most recently, $14.99 was automatically deducted on 3/16 from this account....
- I have been a member of Spotify for several years. We pay $14.99 monthly for two subscriptions. The payments are withdrawn automatically from a debit card / checking account. Most recently, $14.99 wa...
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- Visitor
- 7431 Views
- 10 replies
- 0 likes
- 7431 Views
- 10 replies
- 0 likes
Spotify Premium on Globe Postpaid
Hi, I am having a hard time connecting my spotify account to Globe. I have checked with Globe and Spotify Premium is included on my Plan. The below message is what I’m getting after I enter my number on spotify.globe.com.ph. Been trying this since Tu...
- Hi, I am having a hard time connecting my spotify account to Globe. I have checked with Globe and Spotify Premium is included on my Plan. The below message is what I’m getting after I enter ...
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- Spotify Star
- 1287 Views
- 1 replies
- 0 likes
- 1287 Views
- 1 replies
- 0 likes
No puedo canjear mi código de tarjeta
Ayudenme por favor, no puedo usar mi tarjeta de regalo.
- Ayudenme por favor, no puedo usar mi tarjeta de regalo.
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- Spotify Star
- 1009 Views
- 1 replies
- 0 likes
- 1009 Views
- 1 replies
- 0 likes
Gift cards don't work
I'd like to know why the spotify gift cards aren't working. I bought two and neither one of them work. I'm out $20. What gives?PlanWas Premium/ Now FreeCountryUSA Device(Samsung Galaxy Operating System(Android Oreo)My Question or IssueGift cards don'...
- I'd like to know why the spotify gift cards aren't working. I bought two and neither one of them work. I'm out $20. What gives? Plan Was Premium/ Now Free Country USA Device (Samsung Ga...
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- Spotify Star
- 822 Views
- 3 replies
- 0 likes
- 822 Views
- 3 replies
- 0 likes
Solved!! Spotify Premium Giftcard Question
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, i'am thinking about buying a Spotify Premium giftcard for one month (10 Euro). I have...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
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- Spotify Star
- 1390 Views
- 6 replies
- 0 likes
- 1390 Views
- 6 replies
- 0 likes
I do not see the offer of 6 months for free in my s10e
PlanFree/PremiumCountryChileDevice(Galaxy S10e)Operating System(Android 9) My Question or IssueHello, I bought the samsung galaxy s10e in May in the United States, but when I returned to Chile I did not see the 6-month offer of spotify premium for fr...
- Plan Free/Premium Country Chile Device (Galaxy S10e) Operating System (Android 9) My Question or Issue Hello, I bought the samsung galaxy s10e in May in the United States, but when I...
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- Spotify Star
- 1322 Views
- 7 replies
- 0 likes
- 1322 Views
- 7 replies
- 0 likes
Solved!! Making a new account
I made an account to use spotfiy for free with my real email but didn't think i would stick with it so I used a fake name and i cant change my name so I wonder if i can delete my account and create a new one but also if it would ruin my student disco...
- I made an account to use spotfiy for free with my real email but didn't think i would stick with it so I used a fake name and i cant change my name so I wonder if i can delete my account and create a...
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- Casual Listener
- 889 Views
- 2 replies
- 0 likes
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faultyStudent
- 889 Views
- 2 replies
- 0 likes
Gift Cards
PlanFree/PremiumCountryCanadaDevice(iPhone XROperating System(iOS 10 My Question or IssueI no longer have a debit/mastercard so my premium was cancelled. I purchased a $30 gift card and, everytime I try to enter it in, it says there is an error. I do...
- Plan Free/Premium Country Canada Device (iPhone XR Operating System (iOS 10 My Question or Issue I no longer have a debit/mastercard so my premium was cancelled. I purchased a ...
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- Roadie
- 546 Views
- 1 replies
- 0 likes
- 546 Views
- 1 replies
- 0 likes
Solved!! Payment failed, but still charge in credit card
PlanPremiumCountryIndonesiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, today is the extension of my subscription. I get an email that my payment failed. B...
- Plan Premium Country Indonesia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, to...
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- Spotify Star
- 840 Views
- 1 replies
- 0 likes
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Subscription
- 840 Views
- 1 replies
- 0 likes
Solved!! Payment problem
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy balance has been deducted 129 thb for premium package on 1 july 2019 but today I got an e-...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My bala...
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- Spotify Star
- 669 Views
- 1 replies
- 0 likes
- 669 Views
- 1 replies
- 0 likes
Superuser Contribution Spotify premium 3 months trial at 0.99$ per month
PlanPremiumCountryCanadaDeviceGoogle Pixel 3xlOperating SystemAndroid My Question or IssueI received an ad for free premium trial for 0.99$ per month for first 3 months. I subscribed it and made the payment and it deducted 10.99$( 9.99$ + 1$ tax) whi...
- Plan Premium Country Canada Device Google Pixel 3xl Operating System Android My Question or Issue I received an ad for free premium trial for 0.99$ per month for first 3 months. I su...
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- Spotify Legend
- 6072 Views
- 7 replies
- 0 likes
- 6072 Views
- 7 replies
- 0 likes
Superuser Contribution One-time payment.
Hi,Why does the one-time payment for 3 months cost more than the monthly payment?
- Hi, Why does the one-time payment for 3 months cost more than the monthly payment?
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- Spotify Legend
- 9670 Views
- 3 replies
- 0 likes
- 9670 Views
- 3 replies
- 0 likes
Superuser Contribution Russian Pricing Terms and account migration
Hey there! I've been using Spotify for a couple years now. Though i live in Moscow, Russia, where Spotify doesnt officially represented at the moment, i managed to pay for my Premium via my friend's american credit card and install Spotify on my phon...
- Hey there! I've been using Spotify for a couple years now. Though i live in Moscow, Russia, where Spotify doesnt officially represented at the moment, i managed to pay for my Premium via my friend's ...
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- Spotify Legend
- 1810 Views
- 3 replies
- 0 likes
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PremiumRussia
- 1810 Views
- 3 replies
- 0 likes
Superuser Contribution I updated the payment method, but there is a note that I owe
I updated my paymend method and my bank retained double, anyway, I still see the red sign saying. Who can I contact to get help? This platform doesn't help at all.
- I updated my paymend method and my bank retained double, anyway, I still see the red sign saying. Who can I contact to get help? This platform doesn't help at all.
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- Spotify Legend
- 626 Views
- 1 replies
- 0 likes
- 626 Views
- 1 replies
- 0 likes
Spotify doesn't work probably when playing music and always interrupt the voice call on another app
Hi, I am the Premium user and recently I have trouble with Spotify keeps cutting off on my device. One minute it plays fine and then next, it stops and won't start again. I have been uninstalled and reinstalled the Spotify but it doesn't help at all....
- Hi, I am the Premium user and recently I have trouble with Spotify keeps cutting off on my device. One minute it plays fine and then next, it stops and won't start again. I have been un...
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- Spotify Star
- 744 Views
- 1 replies
- 2 likes
- 744 Views
- 1 replies
- 2 likes