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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5863 Views
  • 23 replies
  • 2 likes
  • 5863 Views
  • 23 replies
  • 2 likes

Wrong subscription account

My Question or Issue Hello,My problem is that although I am using and getting charged every month for Spotify Premium when I am logging in to my account is says that I am using Spotify Free.Do you know if I want to cancel Spotify Premium that I am cu...

  • Newbie
  •   My Question or Issue  Hello, My problem is that although I am using and getting charged every month for Spotify Premium when I am logging in to my account is says that I am using Spoti...
  • Brunelicia
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution I didn't received premium while i've paid for it

Plan Free/Premium Country Device Samsung galaxy S6 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i got invalid Message while i'm trying to finish my payment removed screenshot with order id

  • Visitor
  • Plan Free/Premium Country   Device  Samsung galaxy S6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  i got invalid Message...
  • Guido
  • Spotify Legend
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do they confirm premium family's address?

I plan on acquiring premium for me and my my sister at out yoga studio. How does Spotify confirm your address with your family member?

  • Newbie
  •  I plan on acquiring premium for me and my my sister at out yoga studio. How does Spotify confirm your address with your family member?
  • Daisy
  • Spotify Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recurrring payments

Hello, Spotify is deducting a monthly fees from my visa for premium services however im not getting any and when i try to cancel it from subscription page there is no cancellation button, please help

  • Casual Listener
  • Hello, Spotify is deducting a monthly fees from my visa for premium services however im not getting any and when i try to cancel it from subscription page there is no cancellation button, please help
  • Guido
  • Spotify Legend
  • 582 Views
  • 4 replies
  • 0 likes
  • 582 Views
  • 4 replies
  • 0 likes

Superuser Contribution Not Being Charged Successfully (Student)

PlanPremiumCountryPhilippinesDeviceAsus Zenfone 4 MaxOperating SystemAndroid Oreo My Question or IssueHello.I have noticed someone else using my account without my permission somehow around a month ago, and now I've logged out everywhere and changed ...

  • Newbie
  • Plan Premium Country Philippines Device Asus Zenfone 4 Max Operating System Android Oreo  My Question or Issue Hello. I have noticed someone else using my account without my permission...
  • Guido
  • Spotify Legend
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

Direct debit payments. Pagos domiciliados en cuenta corriente

PlanPremiumCountry SpainDevice Operating SystemWindows 10My Question or Issue I am a Spotify Family Plan customer, and I would like to pay in a way that does not imply a payment online, because for security reasons I have inactivated my ING card for ...

  • Casual Listener
  • Plan Premium Country  Spain Device   Operating System Windows 10 My Question or Issue  I am a Spotify Family Plan customer, and I would like to pay in a way that does not impl...
  • AAAJDA
  • Casual Listener
  • 415 Views
  • 4 replies
  • 0 likes
  • 415 Views
  • 4 replies
  • 0 likes

The ads will not stop.

Im not a premium user so I used to get short videos and a free 30 minutes of free listening. For about two months Im not asked if I want to watch a short video then continue. Instead im forced to listen to ads. The reaccuring problem i have with it i...

  • Newbie
  • Im not a premium user so I used to get short videos and a free 30 minutes of free listening. For about two months Im not asked if I want to watch a short video then continue. Instead im forced to lis...
  • Billy-J
  • Spotify Star
  • 563 Views
  • 1 replies
  • 0 likes
  • 563 Views
  • 1 replies
  • 0 likes

Premium membership just stopped

PlanFree/Premium Country The netderlandsDeviceIphone 5sOperating SystemBeats me My Question or Issue I started the app tonight an all the sudden my account was set to free, which is freaking odd cuz I know I have a premium membership. So I strolled d...

  • Newbie
  • Plan Free/Premium  Country  The netderlands Device Iphone 5s Operating System Beats me   My Question or Issue  I started the app tonight an all the sudden my account was...
  • Billy-J
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

How do i change my annual subscription to a family sub?

I'm currently subscribed for an annual premium account, but I'd like to change it to a family plan, how do i do that? Do i have to wait for it to expire?

  • Newbie
  •   I'm currently subscribed for an annual premium account, but I'd like to change it to a family plan, how do i do that? Do i have to wait for it to expire? 
  • Brunelicia
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Can you buy premium for one person unstead of a family?

PlanFree, wanting PremiumCountry USADeviceSamsung GalaxyOperating SystemAndroid My Question or Issue Is it possible to get premium for one person instead of a family?

  • Visitor
  • Plan Free, wanting Premium Country  USA Device Samsung Galaxy Operating System Android   My Question or Issue  Is it possible to get premium for one person instead of a famil...
  • Maxim
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! How to Renew Premium for Family

I accidentally cancelled my Premium for Family subscription (I'm the plan owner). My subscription ends on 10 July and I want to renew but when I click "Get Premium," it turns out to be an option only for regular premium, not family. Do I have to wait...

  • Casual Listener
  • I accidentally cancelled my Premium for Family subscription (I'm the plan owner). My subscription ends on 10 July and I want to renew but when I click "Get Premium," it turns out to be an option...
  • katiek_
  • Composer
  • 4220 Views
  • 4 replies
  • 0 likes
  • 4220 Views
  • 4 replies
  • 0 likes

account is gone

My Question or Issue I had a premium subscription that has dissapeared (not sure what happened). I let it go/opened a new free account (back to free/with advertisments) but am still being billed for the subscription that I no longer have access to...

  • Casual Listener
  •     My Question or Issue  I had a premium subscription that has dissapeared (not sure what happened).  I let it go/opened a new free account (back to free/with advertisments)&n...
  • Billy-J
  • Spotify Star
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

Premium for students.

PlanFree/PremiumCountry EnglandDevice(iPhone 7)Operating System(Most recent iOS) My Question or IssueHello,For the past year and a bit I was subscribed to Spotify Premium using my studnet discount, however in the last month I had a problem regarding ...

  • Casual Listener
  •   Plan Free/Premium Country  England Device (iPhone 7) Operating System (Most recent iOS)   My Question or Issue Hello, For the past year and a bit I was subscribed to Spot...
  • Billy-J
  • Spotify Star
  • 314 Views
  • 3 replies
  • 0 likes
  • 314 Views
  • 3 replies
  • 0 likes

Upgrading to Family Plan

My payment was just taken out yesterday for my 9.99 subscription. I would like to upgrade to the family plan for 14.99. If I upgrade will it take an additional 14.99 or just they extra 5.00? Thanks!

  • Newbie
  •   My payment was just taken out yesterday for my 9.99 subscription. I would like to upgrade to the family plan for 14.99. If I upgrade will it take an additional 14.99 or just they extra 5.00? ...
  • Loxer
  • Community Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
    upgrade
  • 382 Views
  • 1 replies
  • 0 likes

Transferring sub-account into a new premium account

Hi everyone, I used an external service since spotify was not available in my country. The way the service works is that they create a sub-account in one of their 'Family' accounts. However, since a month or so, spotify has been launched in my countr...

  • Newbie
  •   Hi everyone,   I used an external service since spotify was not available in my country. The way the service works is that they create a sub-account in one of their 'Family' accounts. ...
  • OneByBoo
  • Roadie
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Paymed Failed

Hey, I have Premium for my family and it says the payment didn't go off but my bank says that it dit pay the 7th of Jan. I would like to fix this asap because i can't lisnt to music since im paying.

  • Regular
  •    Hey, I have Premium for my family and it says the payment didn't go off but my bank says that it dit pay the 7th of Jan. I would like to fix this asap because i can't lisnt to music sin...
  • Billy-J
  • Spotify Star
  • 560 Views
  • 5 replies
  • 0 likes
  • 560 Views
  • 5 replies
  • 0 likes

Can't Verify Address

PlanFamily Country United StatesDeviceDroid Turbo 2Operating System My Question or Issue I want premium but Spotify won't verify that I live at the same address as the family plan account holder. I have verified the zip with the e-mail they sent to m...

  • Casual Listener
  •   Plan Family   Country  United States Device Droid Turbo 2 Operating System     My Question or Issue   I want premium but Spotify won't verify that I live ...
  • Maxim
  • Spotify Star
  • 1040 Views
  • 5 replies
  • 0 likes
  • 1040 Views
  • 5 replies
  • 0 likes

Spotify family once a year??

Hi, I tried to accept the invite for Spotify family but it said I could only change spotify families once a year?The main account holder just reset the subscription because of an address issue, but the address is similar to the previous time.Could so...

  • Newbie
  •     Hi, I tried to accept the invite for Spotify family but it said I could only change spotify families once a year? The main account holder just reset the subscription because of an ad...
  • Bethany_Dawn
  • Community Legend
  • 1623 Views
  • 1 replies
  • 0 likes
  • 1623 Views
  • 1 replies
  • 0 likes

Pre-Pay Premium Question/Issue

PlanFree/Premium (wanting to sign up for a pre-pay plan)CountryUnited StatesDeviceSamsung s5 and Windows 10My Question or Issue I'm trying to buy a one time month of Spotify Premium, due to the fact that I cannot sign up for subscriptions using a Vis...

  • Newbie
  • Plan Free/Premium (wanting to sign up for a pre-pay plan) Country United States Device Samsung s5 and Windows 10 My Question or Issue  I'm trying to buy a one time month of Spotify Premiu...
  • Bethany_Dawn
  • Community Legend
  • 549 Views
  • 1 replies
  • 0 likes
  • paysafecard
    Pre-Pay Premium
  • 549 Views
  • 1 replies
  • 0 likes

Premium

So I didn't check my email account and I totally missed the verification notification (which went to SPAM by the way) and now I'm stuck at free Spotify and my brother who is the owner of the premium family account sent me an invite but it still says ...

  • Newbie
  • So I didn't check my email account and I totally missed the verification notification (which went to SPAM by the way) and now I'm stuck at free Spotify and my brother who is the owner of the premium ...
  • Jose_M
  • Spotify Star
  • 246 Views
  • 1 replies
  • 1 likes
  • 246 Views
  • 1 replies
  • 1 likes