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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6511 Views
  • 23 replies
  • 2 likes
  • 6511 Views
  • 23 replies
  • 2 likes

New card update

Hello, I recently recieved a new card and tried to update the information multiple times, however, it keeps declining both of my cards. It paused my account and I am unable to listen to spotify anymore. What should I do? Thanks.

  • Newbie
  • Hello,   I recently recieved a new card and tried to update the information multiple times, however, it keeps declining both of my cards. It paused my account and I am unable to listen to spot...
  • Luke
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Problemas com Premium

Efetuei o pagamento e foi confirmado, mas não posso pular de música quando quiser, outras funções funcionam normalmente.

  • Newbie
  • Efetuei o pagamento e foi confirmado, mas não posso pular de música quando quiser, outras funções funcionam normalmente.
  • Luke
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

La domiciliacion no se puede dar de alta

Intento dar de alta mi tarjeta pero no me deja me comunique con el banco y me menciona que es de parte de ustedes el error

  • Newbie
  • Intento dar de alta mi tarjeta pero no me deja me comunique con el banco y me menciona que es de parte de ustedes el error
  • Luke
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

I have and AM USING Premium but Spotify tells me I don't have Premium. ????

I use Premium everyday. It was only when I went to connect with Sonos that I realized that my Spotify account says that I have not upgraded to Premium. But i have, have been for over a year! I AM USING Premium...... why does Spotify say this, and wha...

  • Newbie
  • I use Premium everyday. It was only when I went to connect with Sonos that I realized that my Spotify account says that I have not upgraded to Premium. But i have, have been for over a year! I AM USI...
  • Luke
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Reativar o premium familiar

Estou colocando meus dados do banco, para reativar o premium e não está indo, preciso de ajuda pfv.

  • Newbie
  • Estou colocando meus dados do banco, para reativar o premium e não está indo, preciso de ajuda pfv. 
  • Luke
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Re: Taking money after cancelling premium

I have read alot reviews and am not happy .i would lile yo unsubscribe to ur app nut uou make it impossible to dp so.i do not want your services anymore if nothing is done soonest i will report to the relevant authorities and go to facebook if no one...

  • Newbie
  • I have read alot reviews and am not happy .i would lile yo unsubscribe to ur app nut uou make it impossible to dp so.i do not want your services anymore if nothing is done soonest i will report to th...
  • Luke
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Premium pas activé

Bonjour,Après l'incident de mon topic précédent, je suis confronté à un autre problème.Bien que j'ai souscrit à un abonnement, mon compte Spotify n'est pas considéré comme Premium sur l'application, bien qu'il le soit sur le site internet dans la rub...

  • Casual Listener
  • Bonjour, Après l'incident de mon topic précédent, je suis confronté à un autre problème. Bien que j'ai souscrit à un abonnement, mon compte Spotify n'est pas considéré comme Premium sur l'applica...
  • Luke
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

subscribed but no premium

PlanPremiumCountry GermanyDeviceMacbook Pro late 2016Operating System My Question or Issue I subscribed and I can see I am premium on the status page but not everywhere else what to do or whom to contact

  • Newbie
  •   Plan Premium Country  Germany Device Macbook Pro late 2016 Operating System   My Question or Issue   <removed sensitive info>   I subscribed and I can se...
  • Luke
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Set up Spotify in foreign country - how do I go Premium or change location?

I set up Spotify on my phone whilst in Thailand. I will be here for another month and then I will move on to Malaysia and then Indonesia. After that I'll be moving between countries througout SE Asia and then Canada/States. First of all, because I'm ...

  • Newbie
  •   I set up Spotify on my phone whilst in Thailand. I will be here for another month and then I will move on to Malaysia and then Indonesia. After that I'll be moving between countries througout...
  • OneByBoo
  • Roadie
  • 740 Views
  • 1 replies
  • 0 likes
  • 740 Views
  • 1 replies
  • 0 likes

Cobrança indevida e não consigo usar a conta premium

Olá, estou precisando de ajuda. Assinei a promoção de estudante durante 3 meses, porém cancelei o plano tarde, devido ao horário de verão, e o plano foi renovado automaticamente. Entretanto apesar de vir cobrando no cartão eu não consigo usar o Spoti...

  • Newbie
  • Olá, estou precisando de ajuda.  Assinei a promoção de estudante durante 3 meses, porém cancelei o plano tarde, devido ao horário de verão, e o plano foi renovado automaticamente. Entretanto ap...
  • Brunelicia
  • Community Legend
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Paymant error

PlanFamily premiumCountry BolivivaDeviceIphone 7Operating SystemWindows 7 My Question or Issue I get my family premium on 06/01/2019 at 7:19pm, and days ago (like 1 week) i recive emails form spotify say me my membership going be canceled

  • Newbie
  • Plan Family premium Country  Boliviva Device Iphone 7 Operating System Windows 7   My Question or Issue  I get my family premium on 06/01/2019 at 7:19pm, and days ago (like 1...
  • OneByBoo
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Premium subscription disapear

Hello,After some issues with login i create again a account with same e-mail (i don't know how, looks like account removal) and now my premium subscription is not available anymore. Number of my subscription order: P09177A360 Thanks in advance!Best r...

  • Visitor
  • Hello, After some issues with login i create again a account with same e-mail (i don't know how, looks like account removal) and now my premium subscription is not available anymore.   N...
  • Billy-J
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Solved!! Spoitfy and Hulu

I have Spotify Premium and I’m thinking about adding Hulu. Two questions: first, the link to the offer terms bring me to an error page. The link is to https://www.spotify.com/sk/account/subscription/change/legal-terms/?target=hulu i realuze few few p...

  • Casual Listener
  • I have Spotify Premium and I’m thinking about adding Hulu. Two questions: first, the link to the offer terms bring me to an error page. The link is to https://www.spotify.com/sk/account/subscrip...
  • Darren72
  • Casual Listener
  • 598 Views
  • 2 replies
  • 0 likes
  • 598 Views
  • 2 replies
  • 0 likes

Solved!! stop subscription

PlanPremium My Question or Issue How to suspend for a while a subscription for my sun (paid through my paypal) without having access to his password ?thanks for your help

  • Newbie
  • Plan Premium         My Question or Issue  How to suspend for a while a subscription for my sun (paid through my paypal) without having access to his password ? thank...
  • Brunelicia
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Solved!! Can't purchase spotify e-cards

PlanPremiumCountry PH My Question or IssueI can no longer access the page https://www.spotify.com/us/purchase/ecards/ to purchase an e-card for someone else. What happened to it? Has the ecard system been permanently removed? If so, how else can I "g...

  • Newbie
  • Plan Premium Country  PH  My Question or Issue I can no longer access the page https://www.spotify.com/us/purchase/ecards/ to purchase an e-card for someone else. What happened to...
  • Maxim
  • Spotify Star
  • 517 Views
  • 1 replies
  • 1 likes
  • 517 Views
  • 1 replies
  • 1 likes

Superuser Contribution se connecter une famille de spotify

Plan spotify family Pays FRANCE Appareil PC, iphone Système d'exploitation ios 12.1.2 Ma Question ou le problème bonsoir j'ai pris l'abonnement spotify famille, j'ai inviter les membres de ma famille, les mails ont ete acceptés et basculer vers un li...

  • Newbie
  •   Plan spotify family Pays FRANCE   Appareil PC, iphone Système d'exploitation ios 12.1.2   Ma Question ou le problème   bonsoir j'ai pris l'abonnement s...
  • Jemi
  • Spotify Legend
  • 932 Views
  • 1 replies
  • 0 likes
  • 932 Views
  • 1 replies
  • 0 likes

Double payment each month

I just checked my card transactions, and I see that I was charged 3 times this month, with 3 different transactions prices: once 14,99, once 9,99 and once 16,49.PlanfamilyCountry canadaOperating SystemWindows 10 My Question or Issue I just checked my...

  • Newbie
  • I just checked my card transactions, and I see that I was charged 3 times this month, with 3 different transactions prices: once 14,99, once 9,99 and once 16,49. Plan family Country  canada ...
  • Brunelicia
  • Community Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

spotifuggle premium taking more money than advertised...

PlanPremiumCountry Saudi ArbiaDeviceOne plus 6Operating System Android Oreo, My Question or IssueI was just bailed doube the amount of of money for my premium plan.they should take 20 SARs however they charged me 40 SAR. Giving that this was the 1st ...

  • Newbie
  • Plan Premium Country  Saudi Arbia Device One plus 6 Operating System  Android Oreo,    My Question or Issue I was just bailed doube the amount of of money for my pr...
  • Brunelicia
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Charged twice a month, but the second charge was somehow made in the future...

PlanPremium My Question or Issue Today is the 26/01/2019 and I happened to open my bank account as I tend to regularly check if there was made any unauthorized transations. I found that I was charged twice for the Spotify Premium for $11.99. The firs...

  • Casual Listener
  • Plan Premium  My Question or Issue  Today is the 26/01/2019 and I happened to open my bank account as I tend to regularly check if there was made any unauthorized transations. I found th...
  • Brunelicia
  • Community Legend
  • 306 Views
  • 3 replies
  • 0 likes
  • 306 Views
  • 3 replies
  • 0 likes

Starbucks Spotify Premium for Starbucks Partners Giving Error

PlanFreeCountry United StatesDeviceSamsung Galaxy S8Operating SystemAndroid My Question or Issue I've had this problem for a while, but when I use the Spotify Partner Portal to get my premium membership through working at Starbucks I log in, enter my...

  • Newbie
  • Plan Free Country  United States Device Samsung Galaxy S8 Operating System Android  My Question or Issue  I've had this problem for a while, but when I use the Spotify Partner...
  • Jose_M
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • starbucks partner
  • 398 Views
  • 1 replies
  • 0 likes