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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129147 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57829 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
233446 Views
144 replies
13 likes
PlanPremiumCountryUnited stateaSamsung Galaxy 9Operating SystemAndroid oreo My Question or IssueMy issue is that my card information was stolen through a skim device a week and a half ago. I just received my new card yesterday and activated it that n...
Plan Premium Country United statea Samsung Galaxy 9 Operating System Android oreo My Question or Issue My issue is that my card information was stolen through a skim device a we...
Casual Listener
2140 Views
6 replies
1 likes
PlanPremiumCountryCanadaDeviceIphone 7, Windows 10, AndroidOperating Systemios 12, windows build 1903, don't know. My Question or Issue I submitted a claim for a Google Home Mini. I Had a Regular Premium Subscription for a while before I saw this giv...
Plan Premium Country Canada Device Iphone 7, Windows 10, Android Operating System ios 12, windows build 1903, don't know. My Question or Issue I submitted a claim for a Googl...
Spotify Star
280 Views
1 replies
0 likes
this is a little long so please bear with me.so i purchased Spotify premium about a week ago and downloaded all of my songs so it would be able to play offline.whenever i do go offline, only a select few songs plays. for example, the other day about ...
this is a little long so please bear with me. so i purchased Spotify premium about a week ago and downloaded all of my songs so it would be able to play offline. whenever i do go offline,...
Spotify Star
367 Views
1 replies
0 likes
PlanPremiumCountryBrasilDevicePC/LG K11+Operating SystemWindows 7/Android 7.1.2 My Question or IssuePrezados, a seção de novos lançamentos não está atualizando. Continuo vendo os mesmos lançamentos de mais de 2 semanas atrás.
Plan Premium Country Brasil Device PC/LG K11+ Operating System Windows 7/Android 7.1.2 My Question or Issue Prezados, a seção de novos lançamentos não está atualizando. Continuo vend...
Spotify Legend
1046 Views
1 replies
0 likes
Hi, I'm hoping someone can help me figure this out.I recently upgraded from Premium (paying with Payforit via my Virgin Media bill) to Premium Family (paying with Paypal) and - as expected - i've been charged for both Premium (£9.99 via Virgin Media)...
Hi, I'm hoping someone can help me figure this out. I recently upgraded from Premium (paying with Payforit via my Virgin Media bill) to Premium Family (paying with Paypal) and - as expected - i've...
Casual Listener
800 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceLG K10Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI live out at a Navy base in the middle of nowhere and I just want to listen to music but it plays one song then it says it's playing the nex...
Plan Premium Country USA Device LG K10 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I live out at a Navy base in the middle of nowhere a...
Roadie
358 Views
1 replies
1 likes
Hello, all of albums suddenly stopped showing in the Albums section using the Spotify Desktop and app for computer, this problem has only been happening a few days ago only from today 21/9/2019. but all songs are showing in the Song section i have a ...
Hello, all of albums suddenly stopped showing in the Albums section using the Spotify Desktop and app for computer, this problem has only been happening a few days ago only from today 21/9/2...
Casual Listener
2185 Views
3 replies
1 likes
PlanPremium FamilyCountryBelgium DeviceSamsung Galaxy S10 My Question or IssueI've had Premium Family for months (on my name) & it worked fine. Now, 2 weeks ago i've bought a new phone, and Inve noticed I'm unable to download music for offline use. I...
Plan Premium Family Country Belgium Device Samsung Galaxy S10 My Question or Issue I've had Premium Family for months (on my name) & it worked fine. Now, 2 weeks ...
Spotify Star
1211 Views
3 replies
0 likes
PlanFree/PremiumCountryVietnam/RussiaDeviceOppo A7Operating SystemAndroid My Question or IssueHello. I currently live in Vietnam, but I am a client of a Russian bank. When I tried to pay and get a premium account, I couldn't do that because "Your pay...
Plan Free/Premium Country Vietnam/Russia Device Oppo A7 Operating System Android My Question or Issue Hello. I currently live in Vietnam, but I am a client of a Russian b...
Roadie
414 Views
1 replies
0 likes
Está sendo descontado 3 vezes o valor do plano na minha fatura do cartão de crédito. PlanoPremiumPaís BrasilMarcaSamsung Galaxy S7 EdgeSistema operacional Android My Question or Issue
Está sendo descontado 3 vezes o valor do plano na minha fatura do cartão de crédito. Plano Premium País Brasil Marca Samsung Galaxy S7 Edge Sistema operacional Android My Que...
Spotify Star
318 Views
1 replies
0 likes
I have a Student Premium account that charges me $5 a month which did on 6/10 but then I was also charged the whole $10 yesterday. What do I do and how do I get it fixed?PlanPremiumCountryUnited StatesDeviceiPhone 10Operating System My Question or Is...
I have a Student Premium account that charges me $5 a month which did on 6/10 but then I was also charged the whole $10 yesterday. What do I do and how do I get it fixed? Plan Premium Country Un...
Spotify Star
439 Views
1 replies
0 likes
Hello, I currently have the student plan and have a hulu account linked. As of last night, my Hulu account was hacked and I can no longer access the account, and Hulu customer service cannot locate it. Can I unlink the account and just create and lin...
Hello, I currently have the student plan and have a hulu account linked. As of last night, my Hulu account was hacked and I can no longer access the account, and Hulu customer service cannot...
Spotify Legend
827 Views
1 replies
0 likes
PlanPremiumCountryIreland DeviceiPhone XsOperating SystemiOS 10.13.6 My Question or IssueI'm currently paying €12.99 through itunes and want to sign up directly through Spotify so I can pay €9.99. In order to do this I have to cancel my premium subsc...
Plan Premium Country Ireland Device iPhone Xs Operating System iOS 10.13.6 My Question or Issue I'm currently paying €12.99 through itunes and want to sign up directl...
Spotify Star
1301 Views
3 replies
0 likes
PlanPremiumCountryUK DeviceiPhone XsOperating SystemiOS 10.14.5 I have a premium account which i joined using Facebook. I'm leaving Facebook and apparently have to leave Spotify Premium and sign up again. But i have thousands of songs saved and lots ...
Plan Premium Country UK Device iPhone Xs Operating System iOS 10.14.5 I have a premium account which i joined using Facebook. I'm leaving Facebook and apparently have to...
Spotify Star
332 Views
1 replies
1 likes
Hi all,I need help to understand an extra charge. Last week I switch my premium account and included my husband's account on the family plan.On June 17th, Spotify charged my husband's premium account, I'm trying to find a way to contact the company f...
Hi all, I need help to understand an extra charge. Last week I switch my premium account and included my husband's account on the family plan. On June 17th, Spotify charged my husband's premium acc...
Spotify Star
355 Views
1 replies
0 likes
PlanPremiumCountryFinland My Question or IssueI've been using premium spotify, I don't know quite long and paid it always with paypal. But now application and the account site informs me that there were problems with payment.However from paypal site ...
Plan Premium Country Finland My Question or Issue I've been using premium spotify, I don't know quite long and paid it always with paypal. But now application and the account site inform...
Spotify Star
2086 Views
5 replies
0 likes
PlanPremiumCountry: USA DeviceMacBook ProOperating SystemOS 10.14.5 My Question or Issue: I am a premium member and was going through a transition period where I was not able to pay for my premium. I had Hulu connected to my account but Spotify cance...
Plan Premium Country: USA Device MacBook Pro Operating System OS 10.14.5 My Question or Issue: I am a premium member and was going through a transition period where I w...
Spotify Star
485 Views
1 replies
0 likes
PlanPremium with HuluCountryUSADeviceInspiron 15 7000Operating SystemWindows 10 My Question or IssueI have Spotify Premium with Hulu and under the "Your Services" tab, I see Hulu listed and I have the option to Start Watching or Deactivate. I also ch...
Plan Premium with Hulu Country USA Device Inspiron 15 7000 Operating System Windows 10 My Question or Issue I have Spotify Premium with Hulu and under the "Your Services" tab...
Spotify Legend
584 Views
1 replies
0 likes
CountryEgyptDeviceiphone 6sMy Question or IssueI used to be a spotify premium user but I had some issues with my visa and I had to cancel it for a couple of months, so I had to downgrade to free. It has been reactivated now and used for other website...
Country Egypt Device iphone 6s My Question or Issue I used to be a spotify premium user but I had some issues with my visa and I had to cancel it for a couple of months, so I had to downgrade to...
Spotify Legend
370 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDeleted my acc because didnt like my username, created new one, wrote that i cant use first 3...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Deleted...
Spotify Star
410 Views
1 replies
0 likes
