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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53747 Views
  • 34 replies
  • 3 likes
  • 53747 Views
  • 34 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6882 Views
  • 23 replies
  • 2 likes
  • 6882 Views
  • 23 replies
  • 2 likes

Premium subscription renewed yesterday. Husband started family account today...

My premium subscription renewed yesterday (1/20/19) but my husband started a family premium subscription today. Will I be refunded anything for my renewal from yesterday?

  • Newbie
  •   My premium subscription renewed yesterday (1/20/19) but my husband started a family premium subscription today. Will I be refunded anything for my renewal from yesterday?
  • Brunelicia
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Automatically changed to family subscription

You guys automatically switched my subscription to Family Subscription without my consent or knowledge. What's up with that?!

  • Newbie
  • You guys automatically switched my subscription to Family Subscription without my consent or knowledge. What's up with that?!
  • Bittencourt
  • Spotify Star
  • 381 Views
  • 3 replies
  • 1 likes
  • 381 Views
  • 3 replies
  • 1 likes

I already paid and I’m still without premium ( in app and web)

CountryMexico yesterday I paid 99mxn at oxxo, I have the receipt and everything and I still have a free account.

  • Newbie
  •   Country Mexico   yesterday I paid 99mxn at oxxo, I have the receipt and everything and I still have a free account.   
  • Bittencourt
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! [Subscription] Google Play Payment

FreeCanada Device Samsung Galaxy A5Operating SystemAbdroid 7 and upper I bought a google play gift card and i wanted to buy a premium account.so is it possible or what?and tell me where can I buy an spotify gift card in winnipeg!cause i couldnt find ...

  • Casual Listener
  •     Free Canada   Device  Samsung Galaxy A5 Operating System Abdroid 7 and upper   I bought a google play gift card and i wanted to buy a premium account.so is it p...
  • Brunelicia
  • Community Legend
  • 732 Views
  • 3 replies
  • 0 likes
  • 732 Views
  • 3 replies
  • 0 likes

You broke my family connection

I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it off as apposed to running around and changing cards ...

  • Newbie
  • I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it o...
  • Maxim
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

[Account] Change Username

PlanPremiumCountry BrazilDeviceiPhone 6 PlusOperating SystemiOS 12 My Question or Issue I would like you to help me solve this. I bought the prepaid card in the GiftCard case and left in redemption and I placed the pin until it was right, however I i...

  • Newbie
  •   Plan Premium Country  Brazil Device iPhone 6 Plus Operating System iOS 12   My Question or Issue   I would like you to help me solve this. I bought the prepaid card...
  • Bittencourt
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

I am being charged on a free account

PlanFreeCountry USDeviceGoogleOperating SystemAndroid My Question or Issue I tried the free trial in May and cancled the trial a week before it ended. Unfortunately, I recently discovered that Spotify have been charging my account for the past 8 mont...

  • Newbie
  •   Plan Free Country  US Device Google Operating System Android    My Question or Issue  I tried the free trial in May and cancled the trial a week before it ended....
  • Bittencourt
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Activated Free trial and received a receipt for payment?

Hey so, I clicked on Activate Free trial (for Premium) right and then it asked me to enter payment info.I thought that was weird but assumed it was for the auto-renewal after the trial expired so I put in my Paypal in.Next thing I know, I received a ...

  • Newbie
  • Hey so, I clicked on Activate Free trial (for Premium) right and then it asked me to enter payment info. I thought that was weird but assumed it was for the auto-renewal after the trial expired so I...
  • SorcorerSupreme
  • Newbie
  • 265 Views
  • 2 replies
  • 0 likes
  • 265 Views
  • 2 replies
  • 0 likes

Missing Album - Doesn't make sense?

PlanPremiumCountryNew Zealand My Question or IssueI listen to a lot of the artist 'Blue October' and all their albums except one are on Spotify. The album 'Any Man in America' used to be in Spotify but has now been gone for ages. Could this be in err...

  • Newbie
  • Plan Premium Country New Zealand   My Question or Issue I listen to a lot of the artist 'Blue October' and all their albums except one are on Spotify. The album 'Any Man in America' u...
  • Loxer
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Family invite not working

PlanPremium familyCountryCanada DeviceSamsung Galaxy 9 My Question or Issue I can invite my son he gets the email and clicks on the link puts in all his info but the submit button is grey and cannot be pushed. I have canceled the invite resent and st...

  • Newbie
  •   Plan Premium family Country Canada  Device Samsung Galaxy 9   My Question or Issue  I can invite my son he gets the email and clicks on the link puts in all his info bu...
  • Billy-J
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Lost my music when switching from premium to family

Hello, I recently cancelled my premium plan. I was waiting about two days after the cancellation to start up my family premium plan and now that I have activated all my music from my premium account is gone playlists and everything. This is also a su...

  • Casual Listener
  • Hello, I recently cancelled my premium plan. I was waiting about two days after the cancellation to start up my family premium plan and now that I have activated all my music from my premium account ...
  • Brunelicia
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Early payment for free trial

I had subscribed to Spotify Premium 3 months trial on November 20, 2018 which costed $0.99 /month. But I have been charged $14.99 on january 20th,2019 . My trial should end in february 20th. Why they have charged me one month early?

  • Newbie
  •    I had subscribed to Spotify Premium 3 months trial on November 20, 2018 which costed $0.99 /month. But I have been charged $14.99 on january 20th,2019 . My trial should end in february ...
  • Maxim
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

why my debit card is not accepted?

PlanpremiumCountry BOLIVIADeviceHP LAPTOPOperating SystemWINDOWS 10 My Question or Issue i have a debit card, it is available to make online payments, but, i can't use it to pay my subscription

  • Casual Listener
  • Plan premium Country  BOLIVIA Device HP LAPTOP Operating System WINDOWS 10   My Question or Issue  i have a debit card, it is available to make online payments, but, i can't ...
  • Maxim
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Cancelled my subscription just 1 day before end?

My Question or Issue I have canceled my subscription just 1 day before the end of my renewal date. But, my card has been charged. How to get the refund from Spotify?

  • Newbie
  •   My Question or Issue  I have canceled my subscription just 1 day before the end of my renewal date. But, my card has been charged. How to get the refund from Spotify?
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Credit card

Hi! I gave my credit card details for someone else’s Spotify premium. Now I want to cancel that subscription but I have no access to his Spotify account. Can you please help? Thanks

  • Newbie
  • Hi! I gave my credit card details for someone else’s Spotify premium. Now I want to cancel that subscription but I have no access to his Spotify account. Can you please help? Thanks   
  • Brunelicia
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • Credit Card
    Subscription
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Combining a username that's free, and one that's got Premium

I'm using an iPhone 7 Plus, as well as a Lenovo laptop. Can anyone tell/show me if there's a way to combine accounts? My FREE account has all the playlists I've ever made (as with anyone, there's a LOT), and the Premium account I have is through my F...

  • Newbie
  •   I'm using an iPhone 7 Plus, as well as a Lenovo laptop.    Can anyone tell/show me if there's a way to combine accounts? My FREE account has all the playlists I've ever made (as w...
  • Katerina
  • Spotify Legend
  • 285 Views
  • 2 replies
  • 0 likes
  • 285 Views
  • 2 replies
  • 0 likes

Three month premium subscription only lasted two months?

PlanPremiumCountry United StatesDeviceiPhone 7Operating SystemiOS 10 My Question or Issue I purchased the three month subscription deal in November and I just got a charge yesterday for another month. I'm not sure if I'm just seeing this wrong but I ...

  • Casual Listener
  • Plan Premium Country  United States Device iPhone 7 Operating System iOS 10   My Question or Issue  I purchased the three month subscription deal in November and I just got a...
  • Maxim
  • Spotify Star
  • 261 Views
  • 3 replies
  • 0 likes
  • 261 Views
  • 3 replies
  • 0 likes

Solved!! only lists american schools for discount?

PlanFree/PremiumCountry CanadaDevice(iPhone 6)Operating System My Question or Issue I am trying to get the student discount (ive been using gift cards for a few months and now that theyre expired i have to renew my student verificationn) i have only ...

  • Casual Listener
  • Plan Free/Premium Country  Canada Device (iPhone 6) Operating System   My Question or Issue  I am trying to get the student discount (ive been using gift cards for a few month...
  • MelissaC16
  • Casual Listener
  • 510 Views
  • 2 replies
  • 0 likes
  • 510 Views
  • 2 replies
  • 0 likes

Paysave bezahlung nicht möglich

Ich habe seit ca. 7monaten m Spotify Premium un dkonnte es meines wissen nach immer mit paysave aufladen. doch heute als ich mein premium wieder mal verlängern wollte konnte ich paysave nicht mehr auswählen. Woran könnte das liegen.

  • Newbie
  •   Ich habe seit ca. 7monaten m Spotify Premium un dkonnte es meines wissen nach immer mit paysave aufladen. doch heute als ich mein premium wieder mal verlängern wollte konnte ich paysave nicht...
  • Maxim
  • Spotify Star
  • 317 Views
  • 1 replies
  • 0 likes
  • Paysave
  • 317 Views
  • 1 replies
  • 0 likes