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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6809 Views
  • 23 replies
  • 2 likes
  • 6809 Views
  • 23 replies
  • 2 likes

Paying for premium but cant use it

My Question or Issue I have a new phone samsung galaxy S9+ and it seems i cant find my premium. Still Spotify has with-drawn money from my credit card for premium for this month. I have tried all the ways they ask in the support but nothing works. Wh...

  • Visitor
  •     My Question or Issue  I have a new phone  samsung galaxy S9+ and it seems i cant find my premium. Still Spotify has with-drawn money from my credit card for premium for thi...
  • Brunelicia
  • Community Legend
  • 255 Views
  • 3 replies
  • 0 likes
  • 255 Views
  • 3 replies
  • 0 likes

Can't get my premium that i already bought via mobile carrier

PlanPremiumCountry PhilippinesDevice(Oneplus5t)Operating System(Android pie) My Question or Issue

  • Newbie
  • Plan Premium Country  Philippines Device (Oneplus5t) Operating System (Android pie)   My Question or Issue  
  • Billy-J
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Student premium subscription problem

PlanFree/PremiumCountry DeviceiPhone 6sOperating System(Most current iOS at the time) My Question or IssueI’ve applied my student discount to an old account that I no longer have the credentials for. I’d like to move the discount over to a new accoun...

  • Casual Listener
  • Plan Free/Premium Country   Device iPhone 6s Operating System (Most current iOS at the time)   My Question or Issue I’ve applied my student discount to an old account that I no lo...
  • Billy-J
  • Spotify Star
  • 413 Views
  • 4 replies
  • 0 likes
  • 413 Views
  • 4 replies
  • 0 likes

Solved!! Help from Spotify needed! Changed payment mode, Klarna still wants money

Hey, Country is Germany. I used to pay via credit card. Like one month ago, I more or less accidently changed it to Klarna (I thought it was Lastschrifteinzug, but it's a pain). Immediatly after, I changed it back to credit card. Since this day, Klar...

  • Casual Listener
  • Hey,   Country is Germany. I used to pay via credit card. Like one month ago, I more or less accidently changed it to Klarna (I thought it was Lastschrifteinzug, but it's a pain). Immediatly a...
  • Billy-J
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Como mudo de um plano premium para familiar

Estou no Brasil e paguei um plano Premium pelo boleto por um ano. Achei que isso atualizaria meu plano familiar, mas só eu sou assinante agora e meus filhos perderam o acesso. Como faço para atualizar minha assinatura de premium para premium familiar...

  • Newbie
  • Estou no Brasil e paguei um plano Premium pelo boleto por um ano. Achei que isso atualizaria meu plano familiar, mas só eu sou assinante agora e meus filhos perderam o acesso. Como faço para atualiza...
  • Jemi
  • Spotify Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Currently have spotify premium for student but my college won't show up

Hi, I currently have Spotify premium for student and it runs out on the on the 12th of February but I can't find my college on the list to get another year?

  • Casual Listener
  • Hi, I currently have Spotify premium for student and it runs out on the on the 12th of February but I can't find my college on the list to get another year?  
  • Maxim
  • Spotify Star
  • 290 Views
  • 3 replies
  • 0 likes
  • 290 Views
  • 3 replies
  • 0 likes

Can't redeem gift card

PlanPremiumCountryMalysia Devicehuawei mate10My Question or IssueI bought 2 gift cards from 7-eleven, both got receipts, i can't redeem one of the card even i entered the code correctly, so i tried the 2nd gift card and it succeed.So the problem now ...

  • Casual Listener
  • Plan Premium Country Malysia   Device huawei mate10 My Question or Issue I bought 2 gift cards from 7-eleven, both got receipts, i can't redeem one of the card even i entered the code co...
  • Maxim
  • Spotify Star
  • 1067 Views
  • 3 replies
  • 0 likes
  • 1067 Views
  • 3 replies
  • 0 likes

pay my subscription using debit

PlanFree/PremiumCountryCanada Device(iPhone 6, Lenovo laptop)Operating System(iOS 6, Windows 10,etc.) My Question or Issue i did have a family plan, paying with credit but there have been issues with my credit account, and i want to if theres a way f...

  • Newbie
  •   Plan Free/Premium Country Canada   Device (iPhone 6, Lenovo laptop) Operating System (iOS 6, Windows 10,etc.)   My Question or Issue  i did have a family plan, payin...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Alterar a data de cobrança

PlanPremiumCountry BrazilDeviceAlcatel 5 My Question or IssueOlá, eu estou um pouco perdida sobre a alteração da data de cobrança, isso é possível? Vi que eu deveria cancelar a assinatura e depois renova-la novamente mas não deu certo.

  • Newbie
  • Plan Premium Country  Brazil Device Alcatel 5      My Question or Issue Olá, eu estou um pouco perdida sobre a alteração da data de cobrança, isso é possível? Vi que eu d...
  • Brunelicia
  • Community Legend
  • 12374 Views
  • 1 replies
  • 0 likes
  • 12374 Views
  • 1 replies
  • 0 likes

Changed education - what to do with my student discount?

PlanStudent PremiumCountry DenmarkMy Question or Issue I have recently chosen to drop out of my education and start at another school. This means that I now have a different student mail, and I just wanted to hear if I am supposed to change it somewh...

  • Newbie
  • Plan Student Premium Country  Denmark My Question or Issue  I have recently chosen to drop out of my education and start at another school. This means that I now have a different stude...
  • Loxer
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

I paid and it doesn't show the plan on the account

I just paid for the family plan and still when I log in to my account it says that IF I JOIN PREMIUM I can enjoy te benefits... and can't skip songs... what do I do?

  • Newbie
  • I just paid for the family plan and still when I log in to my account it says that IF I JOIN PREMIUM I can enjoy te benefits... and can't skip songs... what do I do?
  • Luke
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Charged twice how do I get a refund

How do I get a refund for payments made both on my credit card and charged on my spark account? thanks

  • Newbie
  • How do I get a refund for payments made both on my credit card and charged on my spark account? thanks
  • Luke
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Saltar canciones con Premiun

Tengo premium pero no me deja saltar canciones en el movil. Me dice que es una opción de premium a pesar de tenerlo contratado

  • Newbie
  • Tengo premium pero no me deja saltar canciones en el movil. Me dice que es una opción de premium a pesar de tenerlo contratado
  • Luke
  • Spotify Star
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Closed bank account, re-subscribed to Premium with other bank card, music/playlists lost

How can I recover my music and playlists? I lost Premium by closing one bank account, but started paying for Premium again with another bank card under the same Spotify account.

  • Newbie
  • How can I recover my music and playlists? I lost Premium by closing one bank account, but started paying for Premium again with another bank card under the same Spotify account. 
  • Luke
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Spotify Premium not working

Hello, On the 17th of August I got Spotify Premium. However, it does not work properly, while there are no ads I can't skip songs, listen to my playlists offline or actually do anything that Spotify Premium enables me to do.. I have had Spotify Premi...

  • Newbie
  • Hello,   On the 17th of August I got Spotify Premium. However, it does not work properly, while there are no ads I can't skip songs, listen to my playlists offline or actually do anything that...
  • Luke
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Kann nicht abonnieren/ Can't upgrade

Hatte davor ein Acc mit Facebook, habe diesen geschlossen und ein neues gemacht. Wenn ich mit PayPal zahlen will geht es nicht und werde wieder zu Zahlungsmethode zurück geschickt. Had before Spotify linked with Facebook. I delete me acc and do a new...

  • Newbie
  • Hatte davor ein Acc mit Facebook, habe diesen geschlossen und ein neues gemacht. Wenn ich mit PayPal zahlen will geht es nicht und werde wieder zu Zahlungsmethode zurück geschickt.   Had befor...
  • Luke
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charge

I have been having this problem for over a week now. I reached out to support, was transferred to a different support representative who couldn't do anything for me. I tried canceling my subscription but now I can't renew it because I still get the "...

  • Newbie
  • I have been having this problem for over a week now. I reached out to support, was transferred to a different support representative who couldn't do anything for me. I tried canceling my subscription...
  • Luke
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Update Payment Information for my account

I can't update the payment information for my account need help cause otherwise i will stop enjoy premium plan!! need help

  • Newbie
  • I can't update the payment information for my account need help cause otherwise i will stop enjoy premium plan!! need help 
  • Luke
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Everything is gone...

I had to sign up again... I don't know why because I used it the day before perfectly. I had a little bit trouble to get in my account but after a password change everything was ok... So thought I. I checked my self made Playlist and there where all ...

  • Visitor
  • I had to sign up again... I don't know why because I used it the day before perfectly. I had a little bit trouble to get in my account but after a password change everything was ok... So thought I. I...
  • Luke
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Problemas de pago premium

Buen díaTodos los meses tengo problemas para hacer el pago de mi cuenta premium.Actualizo los datos de mi tarjeta y siempre me dice que no se puede realizar el pago ( cuando sé que si tiene fondos mi tarjeta)Con quien puedo revisar esto?

  • Casual Listener
  • Buen día Todos los meses tengo problemas para hacer el pago de mi cuenta premium. Actualizo los datos de mi tarjeta y siempre me dice que no se puede realizar el pago ( cuando sé que si tiene fondo...
  • Luke
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes