Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
2 weeks ago
Janecore_0414
Newbie
144766 Views
99 replies
12 likes

144766 Views
99 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
16840 Views
27 replies
4 likes

16840 Views
27 replies
4 likes

Gift Card - Spotify with Hulu

PlanSpotify with HuluCountryUSA My Question or IssueI purchased a Gift card to apply to my Spotify account, when I try to redeem it it says "Something went wrong. Try again, or get help." The get help link provides no extra help.

brigeorge
Casual Listener
Plan Spotify with Hulu Country USA My Question or Issue I purchased a Gift card to apply to my Spotify account, when I try to redeem it it says "Something went wrong. Try again, or ...
2019-06-01 2:10:29 PM
2019-06-02 5:06:43 PM
brigeorge
Casual Listener
3088 Views
7 replies
0 likes

3088 Views
7 replies
0 likes

Premium Subscription doesnt work

Plan§ months premiumCountryGermanyDevice(iPhone 7,DesktopOperating System(iOS 12.2, , Windows 10,) My Question or IssueI subscribed Spotify premium today but on website and my Gadgets doesnt work as premium and i already checked the payment, it says ...

hamidzaman2017
Casual Listener
Plan § months premium Country Germany Device (iPhone 7,Desktop Operating System (iOS 12.2, , Windows 10,) My Question or Issue I subscribed Spotify premium today but on websi...
2019-05-18 11:41:37 PM
2019-06-02 3:27:29 PM
Noah
Spotify Star
2199 Views
8 replies
0 likes

2199 Views
8 replies
0 likes

Doble payment

PlanPremiumCountryMexicoDeviceLaptopOperating SystemWindows 8 My Question or IssueUpdating my credit card information, I renewed premium, but mistakenly I payed twise (with PayPal). What can I do to avoid double payment or to get a refund?

Ile1
Newbie
Plan Premium Country Mexico Device Laptop Operating System Windows 8 My Question or Issue Updating my credit card information, I renewed premium, but mistakenly I payed twise (with P...
2019-06-02 6:21:26 AM
2019-06-02 3:10:32 PM
OneByBoo
Roadie
423 Views
1 replies
0 likes

423 Views
1 replies
0 likes

Paid Premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been paying for Premium for 3 years now. Why am I still on Free if i pay for Premium? ...

Opus9167
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
2019-06-02 6:22:26 AM
2019-06-02 3:09:27 PM
OneByBoo
Roadie
319 Views
1 replies
0 likes

319 Views
1 replies
0 likes

Suscripción en cuenta errónea

Ocurre que quise realizar la suscripcion a premium pero la realize en una cuenta que no utilizo para nada donde no tengo playlist, pude cancelarla pero al querer realizarlo en la cuenta principal con mis datos de la targeta no es posible.

Khadalovv
Newbie
Ocurre que quise realizar la suscripcion a premium pero la realize en una cuenta que no utilizo para nada donde no tengo playlist, pude cancelarla pero al querer realizarlo en la cuenta principal con...
2019-06-01 11:03:59 PM
2019-06-02 12:52:42 PM
KossB
Roadie
251 Views
1 replies
0 likes

251 Views
1 replies
0 likes

Student Spotify abroad

Hello, I live in France and I want to take the student subscribe for Spotify and I want to know if I can use it abroad like in Columbia. Thanks for the help.

Vicoo0
Newbie
Hello, I live in France and I want to take the student subscribe for Spotify and I want to know if I can use it abroad like in Columbia. Thanks for the help.
2019-06-01 6:29:06 PM
2019-06-02 1:06:01 AM
Billy-J
Spotify Star
309 Views
1 replies
0 likes

309 Views
1 replies
0 likes

Subscription payments

Premium for studentsItaly Samsung galaxy s7Android I've successfully payed (got charged on my bank account) still can't use the app without wifi. I have the receipt of May but it misses the April one.

Ancielika
Regular
Premium for students Italy Samsung galaxy s7 Android I've successfully payed (got charged on my bank account) still can't use the app without wifi. I have the receipt of May but it misse...
2019-05-27 7:45:59 PM
2019-06-01 10:52:58 PM
Billy-J
Spotify Star
778 Views
8 replies
0 likes

778 Views
8 replies
0 likes

Solved!! Annual to family

PlanPremiumCountryNetherlandsDeviceiPhone XS/DesktopOperating SystemiOS 12 Windows 10 Hi,I have an annual plan at the moment but i would like to go to a family subcription(without paying twice).Is this possible or do i have to wait the remaining mont...

user-removed
Visitor
Plan Premium Country Netherlands Device iPhone XS/Desktop Operating System iOS 12 Windows 10 Hi, I have an annual plan at the moment but i would like to go to a family subcription(wi...
2019-05-31 11:38:01 PM
2019-06-01 2:47:10 AM
user-removed
Not applicable
598 Views
2 replies
0 likes

598 Views
2 replies
0 likes

Codigo inválido

Cuando ingreso en códigoDe la tarjeta de regalo Aparece código inválido :'(

Rocket8
Casual Listener
Cuando ingreso en código De la tarjeta de regalo Aparece código inválido :'(
2019-05-29 2:26:33 AM
2019-06-01 2:19:49 AM
Brunelicia
Community Legend
683 Views
3 replies
0 likes
Spotify

683 Views
3 replies
0 likes

Spotify €0,99 offer doesn’t claim

PlanPremiumCountryNetherlqnds Device(iPhone 6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey, I recently made a new spotify account and with that also bought the offer of 3 months premium for €0,99. It got charged fr...

CHANtalN
Casual Listener
Plan Premium Country Netherlqnds Device (iPhone 6) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey, I recently made a new spotify...
2019-05-31 10:12:21 PM
2019-05-31 11:18:58 PM
Billy-J
Spotify Star
844 Views
3 replies
0 likes
offer
Premium
Spotify

844 Views
3 replies
0 likes

Subscriptions!

PlanFree/PremiumCountry United Kingdom DeviceNokia 3Operating SystemAndroidMy wife and I tried singing up to the 3 months premium for 99p, she's managed to get hers, but with me, it first said that a free trial has already been used with my account, ...

soowoo
Newbie
Plan Free/Premium Country United Kingdom Device Nokia 3 Operating System Android My wife and I tried singing up to the 3 months premium for 99p, she's managed to get hers, but w...
2019-05-31 7:01:15 PM
2019-05-31 11:08:41 PM
Billy-J
Spotify Star
289 Views
1 replies
0 likes
Payment
Subscription

289 Views
1 replies
0 likes

Gift-Card

i have a problem with my gift-card.I want to use it, but it only says „code is not valid“I have tried it a few times, but it doesn‘t work. I have the receipt and on there it says that the Gift Card is ready to be used. I hope you can help me!

Denise271
Newbie
i have a problem with my gift-card. I want to use it, but it only says „code is not valid“ I have tried it a few times, but it doesn‘t work. I have the receipt and on there it says that the ...
2019-05-31 8:01:58 PM
2019-05-31 10:38:42 PM
Billy-J
Spotify Star
261 Views
1 replies
0 likes

261 Views
1 replies
0 likes

Accidently pushed premium button. Currently have subscription to premium with hulu

I dont want to lose current subscription premium with hulu. How do i stop new premium without hulu and retain my same subscription ive had since 2008 or 9. On my subsscription page it says my new premium without hulu will start may 22 and ill be char...

Bdogdougo
Newbie
I dont want to lose current subscription premium with hulu. How do i stop new premium without hulu and retain my same subscription ive had since 2008 or 9. On my subsscription page it says my new pre...
2019-05-17 6:44:39 AM
2019-05-31 6:09:02 PM
Jᴀᴄᴋ
Roadie
1115 Views
1 replies
0 likes
premium with hulu
premium without hulu
Subscriptios

1115 Views
1 replies
0 likes

[Partnership] Spotify and Apple ripoff : they charge you twice

Premium, USA, iPhone 8, iOS 10 So I’ve been using Spotify Premium for years now and what I discovered recently is that both Apple and Spotify have been charging me for the service. So you get billed twice the amount for the exact same service. This w...

alexgrille
Newbie
Premium, USA, iPhone 8, iOS 10 So I’ve been using Spotify Premium for years now and what I discovered recently is that both Apple and Spotify have been charging me for the service....
2019-05-30 9:22:31 PM
2019-05-31 4:23:10 PM
Jose_M
Spotify Star
1701 Views
1 replies
0 likes
apple store
ripoff
Spotify

1701 Views
1 replies
0 likes

Superuser Contribution Não consigo obter Premium por problemas de pagamento

Não consigo me tornar um Premium. Não uso cartão de Crédito, somente Cartão de Debito VISA e meu Banco Caixa Econômica Federal não consta na Lista de Débitos VISA, procurei o sistema pagamento por boleto e não encontrei. A única **bleep** que localiz...

RR43
Newbie
Não consigo me tornar um Premium. Não uso cartão de Crédito, somente Cartão de Debito VISA e meu Banco Caixa Econômica Federal não consta na Lista de Débitos VISA, procurei o sistema pagamento por bo...
2019-04-28 5:30:12 AM
2019-05-31 2:41:05 PM
Peter
Spotify Legend
465 Views
1 replies
0 likes

465 Views
1 replies
0 likes

Superuser Contribution Cobros doble

No es la primera vez siempre en mi tarjeta de débito me cobraron doble hoy me volví a dar cuenta y en mi tarjeta de crédito me hicieron lo mismo no pueden decir que yo lo hice porque el cargo se hace en automático así que lo reportarle con mi banco n...

Arturo0
Newbie
No es la primera vez siempre en mi tarjeta de débito me cobraron doble hoy me volví a dar cuenta y en mi tarjeta de crédito me hicieron lo mismo no pueden decir que yo lo hice...
2019-05-09 7:45:34 AM
2019-05-31 2:36:20 PM
Peter
Spotify Legend
729 Views
1 replies
0 likes

729 Views
1 replies
0 likes

Month-to-Month

PlanPremiumCountryU.S.A.DeviceGoogle PixelOperating SystemAndroid 9 (No idea what the name is) My Question or IssueI used to have Spotify for students, which was $5 USD/month. After I finished school, it got raised to $10 USD a month, which I have/ha...

legaltender_
Newbie
Plan Premium Country U.S.A. Device Google Pixel Operating System Android 9 (No idea what the name is) My Question or Issue I used to have Spotify for students, which was $5 USD/month...
2019-05-31 2:07:25 PM
2019-05-31 2:23:20 PM
Billy-J
Spotify Star
318 Views
1 replies
0 likes

318 Views
1 replies
0 likes

Solved!! Lost Hulu access because of the website.

I had recently purchased a Premium Subscription that had Hulu access. But yesterday my Hulu access wasn't working at all. But Spotify was and Hulu's website wasn't down, but when I tried "Start watching" from my profile page, it would send me there a...

Darkcosic
Newbie
I had recently purchased a Premium Subscription that had Hulu access. But yesterday my Hulu access wasn't working at all. But Spotify was and Hulu's website wasn't down, but when I tried "Start watch...
2019-05-28 1:52:24 AM
2019-05-31 1:09:22 PM
Luan
Spotify Star
2046 Views
1 replies
0 likes

2046 Views
1 replies
0 likes

Solved!! Google Home Mini CAnada

I just saw that Canada can get a free Google Home Mini with a premium membership. I tried clicking on the link but it takes me to an Error 404 page. You are supposed to be able to claim them until May 5th!!! CAn someone please help as I would really ...

Flytrap6696
Newbie
I just saw that Canada can get a free Google Home Mini with a premium membership. I tried clicking on the link but it takes me to an Error 404 page. You are supposed to be able to claim t...
2019-04-29 12:20:59 AM
2019-05-31 12:02:12 PM
Daniellevarro
Casual Listener
1025 Views
4 replies
2 likes

1025 Views
4 replies
2 likes

Does Spotify still offer a 7 day free trial?

PlanFreeCountryUSADeviceiPhone SE and Samsung ChromebookOperating SystemiOS 11, Chromw OS My Question or IssueIve come back to using Spotify after a while of using other things, and i had to create a new account because i forgot my old password. Howe...

sharklizardman
Newbie
Plan Free Country USA Device iPhone SE and Samsung Chromebook Operating System iOS 11, Chromw OS My Question or Issue Ive come back to using Spotify after a while of using other thin...
2019-05-30 12:55:52 AM
2019-05-31 2:27:54 AM
Billy-J
Spotify Star
6853 Views
1 replies
0 likes

6853 Views
1 replies
0 likes

Spotify Community

Help categories

Account & Payment

Using Spotify

Listen Everywhere

Subscriptions

Forum Posts