Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
2 weeks ago
Janecore_0414
Newbie
145006 Views
99 replies
12 likes

145006 Views
99 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
16853 Views
27 replies
4 likes

16853 Views
27 replies
4 likes

Complaining about the money

Today spotify took 9,99€ from me even though i havent even put my creditcard in it. I dont understand how it happened. And plus is i dont even osn premium or didnt even got it after spotify took my moneyPlanTo get my money back or atleast an explanat...

Mey0048
Newbie
Today spotify took 9,99€ from me even though i havent even put my creditcard in it. I dont understand how it happened. And plus is i dont even osn premium or didnt even got it after spotify took my m...
2019-05-18 5:34:11 PM
2019-05-19 4:30:16 AM
Billy-J
Spotify Star
808 Views
1 replies
0 likes

808 Views
1 replies
0 likes

Renew Student Discount

PlanPremiumCountryGermanyDevice(iPhone 7, Macbook Pro 2018) My Question or IssueHey guys, I am a student from Germany and I wanted to renew my Student Discount. I was not able to find the the function so I wanted to ask whether it's actually possible...

youngflygs
Newbie
Plan Premium Country Germany Device (iPhone 7, Macbook Pro 2018) My Question or Issue Hey guys, I am a student from Germany and I wanted to renew my Student Discount. I was not...
2019-05-18 10:30:44 AM
2019-05-19 3:35:45 AM
Noah
Spotify Star
885 Views
1 replies
0 likes

885 Views
1 replies
0 likes

Solved!! Double payment from Spotify!

So for the last few months I have been being charged two times in one month from Spotify for $9.99. There is no customer service help what so ever, no number to call.

BeautifulBlue
Casual Listener
So for the last few months I have been being charged two times in one month from Spotify for $9.99. There is no customer service help what so ever, no number to call.
2019-05-13 9:56:30 PM
2019-05-19 2:33:35 AM
Noah
Spotify Star
1380 Views
3 replies
0 likes

1380 Views
3 replies
0 likes

Solved!! Premium for 0.99€ - I can´t change student subscription to 0.99 subscription

Hi I have started using spoty, when it has offer 0.99 for 3 months ( I was this Christmas). Now I have a subscripton as Student. And when I am trying to switch for todays sale "Premium for 0.99€" Spotify´s web says PlanPremium Students --> Premium fo...

Venca23
Casual Listener
Hi I have started using spoty, when it has offer 0.99 for 3 months ( I was this Christmas). Now I have a subscripton as Student. And when I am trying to switch for todays sale "Premium for 0.99€" Spo...
2019-05-18 7:20:10 PM
2019-05-18 10:34:57 PM
Billy-J
Spotify Star
1694 Views
3 replies
0 likes

1694 Views
3 replies
0 likes

Hulu Not Included with Spotify Premium?

Plan: PremiumCountry: United States Is anyone else having this problem? I've had the Spotify Student Premium account for about 3 years. When I was notified that my student subscription was expiring, I saw that the regular Premium account would still ...

lsmith01
Newbie
Plan: Premium Country: United States Is anyone else having this problem? I've had the Spotify Student Premium account for about 3 years. When I was notified that my student...
2019-05-15 3:18:06 PM
2019-05-18 10:15:09 PM
Billy-J
Spotify Star
1614 Views
1 replies
2 likes
Account subscription
Help me!
Help with Premium
Hulu
Hulu-spotify
Premium
Spotify Doesn't Work

1614 Views
1 replies
2 likes

Upgrading to family

PlanPremium with HuluCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I upgrade to a family premium subwill it negate my Hulu/Spotify Subscription?

EywaNine
Newbie
Plan Premium with Hulu Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
2019-05-18 6:19:00 PM
2019-05-18 10:03:39 PM
Billy-J
Spotify Star
742 Views
1 replies
0 likes

742 Views
1 replies
0 likes

Am I banned from buying premium?

I cant buy any kind of premium it always gives an error soth no reason please i need help. I dont have any problems with bank i used lots of cardsPlanFree/PremiumCountryTurkeyDevice(Samsung Galaxy J8)Operating System( Android 9.0)

alperdikmen
Casual Listener
I cant buy any kind of premium it always gives an error soth no reason please i need help. I dont have any problems with bank i used lots of cards Plan Free/Premium Country Turkey Device (Samsu...
2019-05-17 9:22:31 PM
2019-05-18 3:32:53 PM
Jose_M
Spotify Star
870 Views
1 replies
0 likes

870 Views
1 replies
0 likes

Bought subscription for 3 months premium(testing out) but spotify never activated

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan you guys give me a refund or activate my spotify premium for 3 months, please. If you nee...

857395
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Can you...
2019-05-17 1:26:32 PM
2019-05-18 7:25:49 AM
Billy-J
Spotify Star
1180 Views
3 replies
0 likes

1180 Views
3 replies
0 likes

Don’t have to pay, money refound

PlanPremiumCountryColombia Device(iPhone 6Operating System(iOS 10 My Question or Issue I apply to the promotion, here in Colombia, 3 months by $900 pesos, but in the registration appear a message that said that I couldn’t apply to thins promotion but...

o0w6wvgkrasm2nw
Newbie
Plan Premium Country Colombia Device (iPhone 6 Operating System (iOS 10 My Question or Issue I apply to the promotion, here in Colombia, 3 months by $900 pesos, but in ...
2019-05-17 9:00:27 PM
2019-05-17 9:04:41 PM
itstnt
Regular
939 Views
1 replies
0 likes
cobro

939 Views
1 replies
0 likes

1 Spotify account. 2 Amazon Echo Dots

PlanPremiumCountryUSADeviceAmazon Echo Dot (3rd Gen)Operating System I have 1 Spotify account and 2 Amazon Echo Dots (3rd Gen). One of my Echo Dots is at home, and one is in my office. Can i use my 1 spotify premium account on both dots (at seperate ...

Juddahkie
Casual Listener
Plan Premium Country USA Device Amazon Echo Dot (3rd Gen) Operating System I have 1 Spotify account and 2 Amazon Echo Dots (3rd Gen). One of my Echo Dots is at home, a...
2019-05-15 10:06:12 PM
2019-05-17 8:57:55 PM
itstnt
Regular
1878 Views
5 replies
0 likes

1878 Views
5 replies
0 likes

Spotify Student (SOMEONE PLEASE HELP)

Okay so i have upgraded my account. and online on a web browser the account shows that it is upgraded and has the student discounted plan. but when i try and log into spotify via the iphone app or the app on my computer it will not register that i ha...

kenaches
Casual Listener
Okay so i have upgraded my account. and online on a web browser the account shows that it is upgraded and has the student discounted plan. but when i try and log into spotify via the iphone app or th...
2019-05-16 6:03:52 PM
2019-05-17 7:54:46 PM
Brunelicia
Community Legend
1256 Views
3 replies
0 likes

1256 Views
3 replies
0 likes

family plan won’t download music for offline listening

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

user-removed
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-05-17 3:18:40 PM
2019-05-17 5:06:34 PM
Jᴀᴄᴋ
Roadie
1228 Views
1 replies
0 likes

1228 Views
1 replies
0 likes

Spotify + hulu

so my hulu + spotify is not working any longer. Did they stop it and just not say anything. Ive had it for a lil while now and after i paid my bill it just went away

Dalendews
Newbie
so my hulu + spotify is not working any longer. Did they stop it and just not say anything. Ive had it for a lil while now and after i paid my bill it just went away
2019-05-17 5:42:34 AM
2019-05-17 12:37:57 PM
Billy-J
Spotify Star
576 Views
1 replies
0 likes

576 Views
1 replies
0 likes

Spotify website shows premium but app shows free

PlanPremiumCountryUSDeviceIphone 7 Operating SystemIOS 12.2 My Question or IssueHi, I just signed up for premium for students, logging into the website shows my premium account but logging in with the same login info in the app shows the subscription...

ksrathor
Casual Listener
Plan Premium Country US Device Iphone 7 Operating System IOS 12.2 My Question or Issue Hi, I just signed up for premium for students, logging into the website shows my premium ...
2019-05-15 9:11:58 PM
2019-05-17 12:35:16 PM
Billy-J
Spotify Star
821 Views
7 replies
0 likes

821 Views
7 replies
0 likes

Solved!!Superuser Contribution Premium just stopped working on phone

PlanPremiumCountry DeviceS10eOperating SystemAndroid My Question or IssueSo, Ive had spotify Premium for several years now, same payment method and everything has always worked fine. Now on my phone I dont have premium, lost my downloads and Ive trie...

Baashh
Casual Listener
Plan Premium Country Device S10e Operating System Android My Question or Issue So, Ive had spotify Premium for several years now, same payment method and everything ha...
2019-05-13 3:43:29 PM
2019-05-17 10:52:37 AM
Peter
Spotify Legend
767 Views
2 replies
0 likes

767 Views
2 replies
0 likes

Why can’t I pay with PaySafe Card?

PlanFreeCountryGermanyDeviceiPhone 6sOperating SystemiOS 12.3 My Question or IssueHello. I bought a 25€ PaySafe Card but I can’t pay with it. I don’t know the reason but I hope some of you guys could help me.

SerkanVito
Newbie
Plan Free Country Germany Device iPhone 6s Operating System iOS 12.3 My Question or Issue Hello. I bought a 25€ PaySafe Card but I can’t pay with it. I don’t know the reason but I ho...
2019-05-15 7:47:43 PM
2019-05-17 7:20:51 AM
OneByBoo
Roadie
426 Views
1 replies
0 likes

426 Views
1 replies
0 likes

3 Month Plan only payable by Paysafecard?

I wanted to purchase a three month plan rather than a recurring one, but I can't seem to see a way to purchase with any other payment method than paysafecard? 1. What the heck is that and who even uses it?2. Why can't I just use my credit card or pay...

sarahswin
Newbie
I wanted to purchase a three month plan rather than a recurring one, but I can't seem to see a way to purchase with any other payment method than paysafecard? 1. What the heck is that and wh...
2019-04-18 11:53:40 PM
2019-05-17 7:13:54 AM
OneByBoo
Roadie
702 Views
1 replies
0 likes

702 Views
1 replies
0 likes

Reset Previous Test Phase

Hi everyone, about two years ago I already started a test peroid (PayPal as payment method).Now, I am looking forward to switch over to Spotify with my entire family. I tried to re-activate a test period connected to my PayPal account but I'll get an...

user-removed
Visitor
Hi everyone, about two years ago I already started a test peroid (PayPal as payment method). Now, I am looking forward to switch over to Spotify with my entire family. I tried to r...
2019-05-16 9:56:20 PM
2019-05-17 4:57:43 AM
Billy-J
Spotify Star
457 Views
1 replies
0 likes

457 Views
1 replies
0 likes

Can't get premium on phone and tried everything

Signed up for a premium student account. On the desktop I have premium and everything is good but my phone is still showing free. Tried signing in with my email and with Facebook, no luck. Tried uninstalling and reinstalling, no luck. Tried a new pas...

cstafford2009
Newbie
Signed up for a premium student account. On the desktop I have premium and everything is good but my phone is still showing free. Tried signing in with my email and with Facebook, no luck. Tried unin...
2019-05-16 5:44:19 PM
2019-05-17 4:52:10 AM
Billy-J
Spotify Star
377 Views
1 replies
0 likes

377 Views
1 replies
0 likes

3 month premium pay issue for Turkey

i cant pay for premium acc please helpPlanFree/PremiumCountryturkeyDevice(iPhone 5s)Operating System(iOS 12.2 My Question or Issue

ov79ccr594tp8px
Newbie
i cant pay for premium acc please help Plan Free/Premium Country turkey Device (iPhone 5s) Operating System (iOS 12.2 My Question or Issue
2019-05-16 9:02:02 PM
2019-05-17 4:47:48 AM
Billy-J
Spotify Star
427 Views
1 replies
0 likes
Premium

427 Views
1 replies
0 likes

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