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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 10424 Views
  • 24 replies
  • 2 likes
  • 10424 Views
  • 24 replies
  • 2 likes

Don't want plan, charged anyway

PlanStudentCountry USA My Question or Issue I signed up for a student plan and got a 3 month trail, but it charged me for a full plan and I don't want to premium anymore

  • Newbie
  • Plan Student Country  USA       My Question or Issue  I signed up for a student plan and got a 3 month trail, but it charged me for a full plan and I don't want to pr...
  • Billy-J
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Charged 3 times for Spotify Free😡🤥

Hello,i have Spotify free on my iPhone but now I have been charged 3 times in february for the same free account. Please return my money. 1 payment 15/2 and 2 payments 18/2. PlanFreeCountrydenmark Device(iPhone 8Operating System(iOS 10, Android Oreo,...

  • Newbie
  • Hello, i have Spotify free on my iPhone but now I have been charged 3 times in february for the same free account. Please return my money😡. 1 payment 15/2 and 2 payments 18/2.     &nbs...
  • Noah
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Paying With Visa Gift Card

I'm trying to pay for a one-time 1 month premium subscription with a Visa Gift Card, but whenever I select one-time one month payment, the only payment option it gives me is "paysafecard" which I don't have. Is there a way to pay with a Visa gift car...

  • Casual Listener
  • I'm trying to pay for a one-time 1 month premium subscription with a Visa Gift Card, but whenever I select one-time one month payment, the only payment option it gives me is "paysafecard" which I don...
  • cecker1200
  • Casual Listener
  • 2684 Views
  • 4 replies
  • 0 likes
  • 2684 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't change payment method

I created my account in Ireland and recently cancelled my premium plan however now I can't change the country I am in (it is grayed out in the edit profile section) and I can't change my payment method either - the subscription tab doesn't have the "...

  • Casual Listener
  •   I created my account in Ireland and recently cancelled my premium plan however now I can't change the country I am in (it is grayed out in the edit profile section) and I can't change my paym...
  • Guido
  • Spotify Legend
  • 1022 Views
  • 3 replies
  • 0 likes
  • 1022 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify premium in Jordan

Is there a way to get spotify premium for less than 5$/month in Jordan for students?My friends in Europe told me to get the students offer since i am a student but i can't seem to find the "students offer" on the website.Thanks in advance.

  • Casual Listener
  •   Is there a way to get spotify premium for less than 5$/month in Jordan for students? My friends in Europe told me to get the students offer since i am a student but i can't seem to find the ...
  • Guido
  • Spotify Legend
  • 1133 Views
  • 3 replies
  • 0 likes
  • 1133 Views
  • 3 replies
  • 0 likes

Account Problem

PlanPremiumCountry USADeviceiPhone 8Operating SystemiOS 12.1.1 My Question or Issue I subscribed to premium about a year ago and have had zero issues with Spotify so far. However I opened the app today, was logged out and when I logged back in all my...

  • Visitor
  • Plan Premium Country  USA Device iPhone 8 Operating System iOS 12.1.1   My Question or Issue  I subscribed to premium about a year ago and have had zero issues with Spotify s...
  • Bittencourt
  • Spotify Star
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

subscription

PlanFREECountry USADeviceZTE ZMAX PROOperating SysteMANDROID My Question or Issue I WAS NOT NOTIFIED ABOUT WHEN MY FREE SUBSCRIPTION WOULD BE ENDING AND WAS CHARGED TO CONTINUE IT. IS A REFUND POSSIBLE?

  • Newbie
  • Plan FREE Country  USA Device ZTE ZMAX PRO Operating SysteM ANDROID   My Question or Issue  I WAS NOT NOTIFIED ABOUT WHEN MY FREE SUBSCRIPTION WOULD BE ENDING AND WAS CHARGED...
  • Bittencourt
  • Spotify Star
  • 767 Views
  • 1 replies
  • 0 likes
  • 767 Views
  • 1 replies
  • 0 likes

Can't Use 30 days Trial?

I have created this account last night and I tried to use 30 days trial. Nothing was happened and my trial did not start. I tried it again now and it did not start again. It says "you already used trial so you can not use this offer now." How can it ...

  • Casual Listener
  • I have created this account last night and I tried to use 30 days trial. Nothing was happened and my trial did not start. I tried it again now and it did not start again. It says "you already used tr...
  • eyyo1
  • Casual Listener
  • 426 Views
  • 2 replies
  • 0 likes
  • 426 Views
  • 2 replies
  • 0 likes

Solved!! Member of Family Account to Owner of a new Family Account?

PlanPremiumCountry Germany My Question I am about to quit my current family and start a new one. Therefore I want to quit the current subscription as a member of a family account and create a new family account to become its owner and be able to invi...

  • Visitor
  • Plan Premium Country  Germany       My Question  I am about to quit my current family and start a new one. Therefore I want to quit the current subscription as a...
  • Maxim
  • Spotify Star
  • 788 Views
  • 3 replies
  • 0 likes
  • Account
    Family Plan
  • 788 Views
  • 3 replies
  • 0 likes

How do I cancel my premium Spotify India subscription?

Just signed up on Spotify India and I am unable to find an option to cancel my subscription. It reflects that I have spotify premium but is not giving me an option to cancel it.

  • Regular
  •   Just signed up on Spotify India and I am unable to find an option to cancel my subscription.    It reflects that I have spotify premium but is not giving me an option to cancel it...
  • Maxim
  • Spotify Star
  • 1659 Views
  • 1 replies
  • 0 likes
  • 1659 Views
  • 1 replies
  • 0 likes

30 day free trail on Yearly subscription

PlanFree/PremiumCountryIndia Device(Mi A2)Operating System(Android Pie) My Question or Issue I wanted to know if I buy Spotify Premium Yearly Plan will I get 30-day free trial or my yearly plan will start immediately.

  • Newbie
  • Plan Free/Premium Country India   Device (Mi A2) Operating System (Android Pie)   My Question or Issue    I wanted to know if I buy Spotify Premium Yearly Plan will I ...
  • Maxim
  • Spotify Star
  • 941 Views
  • 1 replies
  • 0 likes
  • 941 Views
  • 1 replies
  • 0 likes

Premium Card Not Working

Hi,I recently purchased a 10€ spotify card and it dosent work. I have had the same issue before when I tried to purchase a gift card for my friend. Whatever code I put in, it dosent seem to work. Anyone know how to fix this?

  • Composer
  • Hi, I recently purchased a 10€ spotify card and it dosent work. I have had the same issue before when I tried to purchase a gift card for my friend. Whatever code I put in, it dosent seem to work. A...
  • Maxim
  • Spotify Star
  • 946 Views
  • 3 replies
  • 0 likes
  • 946 Views
  • 3 replies
  • 0 likes

Charged through upi but spotify says payment failed

I was charged for 3 months but they said my payment failed.PlanFree/PremiumCountry India

  • Newbie
  • I was charged for 3 months but they said my payment failed. Plan Free/Premium Country  India  
  • Rosh_
  • Casual Listener
  • 410 Views
  • 1 replies
  • 1 likes
  • 410 Views
  • 1 replies
  • 1 likes

spotify with existing hulu account

I am wanting to upgrade to the premium spotify with hulu discount. wanting to know if it works with existing hulu account or would i have to make another hulu account and cancel the one i have

  • Newbie
  •       I am wanting to upgrade to the premium spotify with hulu discount. wanting to know if it works with existing hulu account or would i have to make another hulu account and canc...
  • Billy-J
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Failed Transaction not refunded

PlanPremiumCountry IndiaDeviceMi A1Operating System Android Oreo My Question or Issue I was trying to get a premium subscription, however the transaction failed during the process. I was debited Rs.59 but didn't get premium. The amount which was debi...

  • Newbie
  • Plan Premium Country  India Device Mi A1 Operating System  Android Oreo   My Question or Issue  I was trying to get a premium subscription, however the transaction ...
  • Billy-J
  • Spotify Star
  • 648 Views
  • 1 replies
  • 0 likes
  • 648 Views
  • 1 replies
  • 0 likes

not premium despite billed

Planfamily Country sweden My Question or Issue hello Paid our bill and charged 23 februari. Today we are no longer premium. Why? We have a family account.

  • Regular
  •     Plan family  Country  sweden   My Question or Issue   hello   Paid our bill and charged 23 februari. Today we are no longer premium. Why? We have a f...
  • Billy-J
  • Spotify Star
  • 752 Views
  • 1 replies
  • 0 likes
  • 752 Views
  • 1 replies
  • 0 likes

Improper Billing - Spotify for University students

Country BrazilDevice(iPhone 7 Plus) Operating System(iOS 12.1.4) My Question or Issue I always pay my subscription on the seventh day of the month, but after updating the payment method today I received a charge of R$ 10.00. My plan is Spotify for Un...

  • Casual Listener
  • Country  Brazil Device (iPhone 7 Plus)  Operating System (iOS 12.1.4)   My Question or Issue  I always pay my subscription on the seventh day of the month, but after updat...
  • cliciacosta
  • Casual Listener
  • 691 Views
  • 2 replies
  • 0 likes
  • 691 Views
  • 2 replies
  • 0 likes

Superuser Contribution Mé cobraron 99 mxn pesos y mi pla es de estudiante

My Question or Issue Como hago para recuperar mi dinero o a quien reclamo verán contrate spotify plan de estudiante de 49 pesos mexicanos que se cobra cada mes pero me cobraron 99 pesos mexicanos y luego me cobraron otros 49 en el mismo mes y ya cheq...

  • Newbie
  • My Question or Issue  Como hago para recuperar mi dinero o a quien reclamo verán contrate spotify plan de estudiante de 49 pesos mexicanos que se cobra cada mes pero me cobraron 99 pesos mexica...
  • Daisy
  • Spotify Legend
  • 765 Views
  • 1 replies
  • 0 likes
  • 765 Views
  • 1 replies
  • 0 likes

Charged RM4

hi I have been charged RM4 while I’m still in trial of premium. Please advise what this fee relates to? PlanPremium TrialCountry MalaysiaDeviceiPhone 7Operating SystemiOS 12

  • Newbie
  • hi  I have been charged RM4 while I’m still in trial of premium. Please advise what this fee relates to?   Plan Premium Trial Country  Malaysia Device iPhone 7 Operating System...
  • Brunelicia
  • Community Legend
  • 943 Views
  • 1 replies
  • 0 likes
  • 943 Views
  • 1 replies
  • 0 likes

poor recommendation algorithm

No offense. But I have to say that 'discover weekly' sucks, now half of them are from the musicians I've followed?? I thought it was a "discover", supposed to discover new things, not a "recap".Same as the daily mix. Plz hire some good algorithm engi...

  • Casual Listener
  • No offense.   But I have to say that 'discover weekly' sucks, now half of them are from the musicians I've followed??  I thought it was a "discover", supposed to discover new things...
  • ggemeny
  • Casual Listener
  • 1131 Views
  • 2 replies
  • 2 likes
  • 1131 Views
  • 2 replies
  • 2 likes