Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7844 Views
  • 23 replies
  • 2 likes
  • 7844 Views
  • 23 replies
  • 2 likes

Superuser Contribution I dont use spotify

Hello. I used student discount throught my GSM operator but I didnt pay 4 mounth then spotify stoped my user.I tried pay to spotify application 2 times so It didnt work so application gave eror.I didnt use spotify.When I checked my bank accout I paid...

  • Newbie
  • Hello.  I used student discount  throught my GSM operator but I didnt pay 4 mounth then spotify stoped my user.I tried pay to spotify application 2 times so It didnt work so application ga...
  • Katerina
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague 3 meses con una tarjeta de regalo de Spotify y me pausaron mi cuenta

Hola! No se porque paso eso, el 10 de febrero pague 3 meses con una tarjeta que compre en el super y ahora mi cuenta esta en pausa... les ha pasado? Que debo hacer? Ya escribi a Spotify

  • Newbie
  • Hola! No se porque paso eso, el 10 de febrero pague 3 meses con una tarjeta que compre en el super  y ahora mi cuenta esta  en pausa... les ha pasado? Que debo hacer? Ya escribi a  Spo...
  • Katerina
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

Hola! Quisiera poder contactarme con alguien de la comunidad de Spotify, tengo un problema con el tema de mi pago: El tema es que yo por mi cuenta Premium registre mi tarjeta de un banco nacional en mi pais con el cargo de S/.16.90 mensuales, los ult...

  • Newbie
  • Hola! Quisiera poder contactarme con alguien de la comunidad de Spotify, tengo un problema con el tema de mi pago:   El tema es que yo por mi cuenta Premium registre mi tarjeta de un banco nac...
  • Katerina
  • Spotify Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Spotify account is charging my card with a POS Decline Fee and i canceled my subscription

My Spotify Account keeps charging me with a POS Fee and i do not have to funds for them to try and take it out, i canceled my subscription and it’s still charging me. What do i? i need help now!

  • Newbie
  • My Spotify Account keeps charging me with a POS Fee and i do not have to funds for them to try and take it out, i canceled my subscription and it’s still charging me. What do i? i need help now! 
  • Katerina
  • Spotify Legend
  • 716 Views
  • 1 replies
  • 0 likes
  • 716 Views
  • 1 replies
  • 0 likes

Superuser Contribution Renovacion de premium

He intentado por con varias tarjetas y el sistema no me permite actualizar los datos para pagar la cuenta premium. Que hago?

  • Newbie
  • He intentado por con varias tarjetas y el sistema no me permite actualizar los datos para pagar la cuenta premium. Que hago?
  • Katerina
  • Spotify Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Verification Completed but not showing up?

PlanPremiumCountry United StatesDeviceiPhone 6, Linux Yoga laptopOperating SystemVarious My Question or IssueI went to the Spotify Student page, entered my school info, and was told my discount was good for a year. But when I go to my profile page, m...

  • Newbie
  • Plan Premium Country  United States Device iPhone 6, Linux Yoga laptop Operating System Various   My Question or Issue I went to the Spotify Student page, entered my school info, ...
  • Katerina
  • Spotify Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Family

Ich habe meiner Mutter eine Einladung zu Spotify Family geschickt und sie hat sie angenommen, nur sie wird auf ihren Handy gleich auf sie Zahlungsart geschickt. Ich habe übrigens das Abonnement erst vor paar Stunden gemacht. Könnte mir da jemand eine...

  • Newbie
  • Ich habe meiner Mutter eine Einladung zu Spotify Family geschickt und sie hat sie angenommen, nur sie wird auf ihren Handy gleich auf sie Zahlungsart geschickt. Ich habe übrigens das Abonnement erst ...
  • Katerina
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot change my Debit/Subscription Date

Plan Free Country South Africa Device Sony Cell Operating System Android 6.0 My Question or Issue Please help me to change my sibsciption date.I cancelled my account before the 25th as it was the debit date. I tried to subscibe on 1st of the month it...

  • Newbie
  • Plan Free Country South Africa   Device Sony Cell Operating System Android 6.0   My Question or Issue Please help me to change my sibsciption date.I cancelled my accou...
  • Katerina
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cargos continuos en mi cuenta (sin premium)

Desde hace unos días tengo el plan gratuito aunque tres meses atrás pedí el descuento de estudiantes, el cual me fue concedido. Además de los 4,99€, me cobraban otra cantidad de dinero y más de una vez al mes, así que cancelé la suscripción. A partir...

  • Newbie
  • Desde hace unos días tengo el plan gratuito aunque tres meses atrás pedí el descuento de estudiantes, el cual me fue concedido. Además de los 4,99€, me cobraban otra cantidad de dinero y más de una v...
  • Katerina
  • Spotify Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution Update to Premium for Family

PlanPremiumCountryCanada My Question or Issue Good day,Yesterday I subscribed to a year pre-paid premium plan and immediately went on Spotify to verify that it worked. However, I have a few questions pertaining the “cooling-off period” where only a f...

  • Newbie
  • Plan Premium Country Canada   My Question or Issue   Good day, Yesterday I subscribed to a year pre-paid premium plan and immediately went on Spotify to verify that it worked. Howev...
  • Katerina
  • Spotify Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Registered for Premium but still under Free

Hi, I chose the Premium plan, was never charged and remain free. When I try to pay for i it again, it says the attached. Could you please help me get Premium?Thank you in advance, Sarah

Capture.PNG Capture2.PNG
  • Newbie
  • Hi,  I chose the Premium plan, was never charged and remain free. When I try to pay for i it again, it says the attached.  Could you please help me get Premium? Thank you in advance,&nbs...
  • Katerina
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution double premium payment

Hello, I am charged double in the payment one is of the day 2019/01/04 that was the first payment, then I am charged for the day 2019/01/08 I need an answer since it was charged my credit card help {snip - Community Moderator edit}

  • Newbie
  • Hello, I am charged double in the payment one is of the day 2019/01/04 that was the first payment, then I am charged for the day 2019/01/08 I need an answer since it was charged my credit card help ...
  • Katerina
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution family premium

hi sent my daughter a join the family spotify back in May 2018 and we have just done it and we have spotify with her email address but its not on the premium the same as the family account, there is a code in the email i assume its for premium but it...

  • Newbie
  • hi sent my daughter a join the family spotify back in May 2018 and we have just done it and we have spotify with her email address but its not on the premium the same as the family account, there is ...
  • Katerina
  • Spotify Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Overcharged

Hey i verified that i was a student 2 weeks ago yet i was charged full amount for the past 2 months why is this so

  • Newbie
  • Hey i verified that i was a student 2 weeks ago yet i was charged full amount for the past 2 months why is this so
  • rpenn
  • Gig Goer
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Get Premium showing for family plan

PlanFamily PlanCountry USA Operating System(iOS 10, Android Oreo, Windows 10, Mac OS Mojave) My Question or Issue When I am on any Spotify websites, I keep getting "Get Premium" button. This only started happening after I switched over to the Family ...

  • Newbie
  • Plan Family Plan Country  USA   Operating System (iOS 10, Android Oreo, Windows 10, Mac OS Mojave)   My Question or Issue  When I am on any Spotify websites, I ...
  • Brunelicia
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Premium Code not working

PlanFreeCountryDenmark DeviceMacBook Pro mid 2011Operating SystemiOS 10 My Question or IssueI recently did a writing commission for someone and rather than money I received a code for a 3-month Spotify Premium subscription. Though, when I've tried to...

  • Newbie
  • Plan Free Country Denmark   Device MacBook Pro mid 2011 Operating System iOS 10   My Question or Issue I recently did a writing commission for someone and rather than money I rec...
  • Maxim
  • Spotify Star
  • 11232 Views
  • 1 replies
  • 0 likes
  • 11232 Views
  • 1 replies
  • 0 likes

Cannot use TransferWise debit cards

This issue was raised earlier in other topic but I cannot make my comments there. So let me reignite this debate. Our family have a family account. As you may know euro is not yet the default currency in Hungary and my credit card provider exchanges ...

  • Casual Listener
  • This issue was raised earlier in other topic but I cannot make my comments there. So let me reignite this debate.   Our family have a family account. As you may know euro is not yet ...
  • cromofag
  • Casual Listener
  • 2345 Views
  • 2 replies
  • 0 likes
  • 2345 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify for loyal subscribers!

I see Spotify has a promotion for new accounts to try out premium for .99 cents for 3 months. As a loyal Spotify subscriber who pays 10.00 a month and has paid 10.00 a month for years, i feel this is completely unfair! What promotions do loyal spotif...

  • Casual Listener
  • I see Spotify has a promotion for new accounts to try out premium for .99 cents for 3 months. As a loyal Spotify subscriber who pays 10.00 a month and has paid 10.00 a month for years, i feel this is...
  • Peter
  • Spotify Legend
  • 2555 Views
  • 5 replies
  • 5 likes
  • 2555 Views
  • 5 replies
  • 5 likes

Subscription

I just want to cancel the subscription of the spotify acount of my gf, actually she is using my card.

  • Newbie
  • I just want to cancel the subscription of the spotify acount of my gf, actually she is using my card.
  • Maxim
  • Spotify Star
  • 170 Views
  • 1 replies
  • 1 likes
  • 170 Views
  • 1 replies
  • 1 likes

About device switching

I've subscribed to the premium plan will I be charge for extra if I tend to switch between 2 devices ? Like from my phone to my iPad or pc ?

  • Newbie
  • I've subscribed to the premium plan will I be charge for extra if I tend to switch between 2 devices ? Like from my phone to my iPad or pc ?
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes