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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6641 Views
  • 23 replies
  • 2 likes
  • 6641 Views
  • 23 replies
  • 2 likes

whu i need to redownload my songs again after the new subscription

PlanPremiumCountry IndonesiaDeviceXiaomi Redmi ProOperating SystemAndroid Marshmellow My Question or Issue why do i need to redownload all of my songs again after the the new subscription? when spotify expires, i immediatly to subscribe again spotify...

  • Casual Listener
  • Plan Premium Country  Indonesia Device Xiaomi Redmi Pro Operating System Android Marshmellow   My Question or Issue  why do i need to redownload all of my songs again after t...
  • Billy-J
  • Spotify Star
  • 1028 Views
  • 1 replies
  • 0 likes
  • 1028 Views
  • 1 replies
  • 0 likes

I was charged 30$ when I’ve been on Student Premium the entire year

I was charged 30$ in addition to my 5$ monthly payment for my student premium subscription. Both were taken out at the same time and I have no idea where this 30$ is coming from PlanStudent /PremiumCountry USADevice(iPhone 8 plus)Operating System(iOs...

  • Newbie
  • I was charged 30$ in addition to my 5$ monthly payment for my student premium subscription. Both were taken out at the same time and I have no idea where this 30$ is coming from   Plan Studen...
  • OneByBoo
  • Roadie
  • 1230 Views
  • 1 replies
  • 0 likes
  • Premium
    Student
    transaction
    unknown
  • 1230 Views
  • 1 replies
  • 0 likes

Not Receiving PS 10% off Promotion

PlanPremiumCountry SingaporeDevicePC & Playstation 4Operating SystemWindows 10 My Question or Issue I've a premium account and have spotify on my PS4 but never received the PSPlus Promotion: https://asia.playstation.com/en-sg/psn/playstation-music/sp...

  • Newbie
  • Plan Premium Country  Singapore Device PC & Playstation 4 Operating System Windows 10   My Question or Issue  I've a premium account and have spotify on my PS4 but never ...
  • Billy-J
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Solved!! I am back in pay-per-month - want to pay per year

PlanFree/PremiumCountry SwedenDeviceWindows 10 My Question or Issue What has happened to my agreement to pay per year? I see that it is now per month, from next month.

  • Newbie
  • Plan Free/Premium Country  Sweden Device Windows 10   My Question or Issue  What has happened to my agreement to pay per year? I see that it is now per month, from next month.
  • Billy-J
  • Spotify Star
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Solved!! Pay a premium offer with a foreign country card

Hi,Currently, an offer stands till 31st of December, where you can pay for 3 months for a dollar. I want to pay, but my card is from a country that isn't listed through with the countries available for Spotify. Is there a way for me to pay even if it...

  • Visitor
  • Hi, Currently, an offer stands till 31st of December, where you can pay for 3 months for a dollar. I want to pay, but my card is from a country that isn't listed through with the countries available...
  • Loxer
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro doble a tarjeta

Buen dia, tengo una cuenta de Spotify que actualmente funciona como free. Sin embargo hoy quise a aplicar a Premium como estudiante universitaria. Para eso llene los campos de la tarjeta de credito y pulse CONTINUAR. Una vez hice esto quise verificar...

  • Newbie
  • Buen dia, tengo una cuenta de Spotify que actualmente funciona como free. Sin embargo hoy quise a aplicar a Premium como estudiante universitaria. Para eso llene los campos de la tarjeta de credito y...
  • Guido
  • Spotify Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

[South Africa][Premium] Trouble changing payment details

I'm having trouble to update my payment details and don't want to lose my premium subscription. I have tried to re enter new payment details, but it doesn't save, and reverts back to old information. What should I do? I have already followed the step...

  • Newbie
  • I'm having trouble to update my payment details and don't want to lose my premium subscription. I have tried to re enter new payment details, but it doesn't save, and reverts back to old information....
  • OneByBoo
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Visa Gift card

PlanFreeCountry USADeviceiPhone 7Operating SystemiOS 12 My Question or Issue I purchased a Visa Gift card to buy a student membership bundle with Hulu and showtime, and I put $20 on the card. I know the card is activated and working, but everytime I ...

  • Newbie
  • Plan Free Country  USA Device iPhone 7 Operating System iOS 12   My Question or Issue  I purchased a Visa Gift card to buy a student membership bundle with Hulu and showtime,...
  • OneByBoo
  • Roadie
  • 883 Views
  • 1 replies
  • 0 likes
  • Premium
    student premium
    Visa
    VIsa Gift card
  • 883 Views
  • 1 replies
  • 0 likes

Superuser Contribution Perfil Público

ola, gostaria de entender pq o meu perfil público é diferente da configuraçao privada. Entre playlists PÚBLICAS criadas por mim e playlists PÚBLICAS do próprio spotify e de outros usuários posso contar 29, mas eis que o perfil público decidiu só most...

  • Casual Listener
  •     ola, gostaria de entender pq o meu perfil público é diferente da configuraçao privada. Entre playlists PÚBLICAS criadas por mim e playlists PÚBLICAS do próprio spotify e de outros usu...
  • Katerina
  • Spotify Legend
  • 733 Views
  • 1 replies
  • 0 likes
  • 733 Views
  • 1 replies
  • 0 likes

Superuser Contribution old and new account don’t link

I used to have a Swedish account 5 years ago, then I moved to the Uk and added a British Uk card. Now I’m back in Sweden and added my Swedish details and now the account has gone back to my old old playlists? PlanPremiumCountry UK/Sweden Device(iPhon...

  • Newbie
  • I used to have a Swedish account 5 years ago, then I moved to the Uk and added a British Uk card. Now I’m back in Sweden and added my Swedish details and now the account has gone back to my old old p...
  • Katerina
  • Spotify Legend
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

I upgraded to Premium, and now my Favorites are gone.

PlanPremiumCountryUSA DeviceSamsung Note 8Operating SystemWindows 10My Question or IssueI upgraded to Premium and now my Favorite songs list is gone. What happened to it? Frustrated that me giving Spotify money results in having to waste time and fix...

  • Newbie
  • Plan Premium Country USA  Device Samsung Note 8 Operating System Windows 10 My Question or Issue I upgraded to Premium and now my Favorite songs list is gone. What happened to it? Frust...
  • WTF_No_Repeat
  • Newbie
  • 667 Views
  • 2 replies
  • 1 likes
  • 667 Views
  • 2 replies
  • 1 likes

Superuser Contribution Problème file d'attente

Aucune des informations ci-dessous n'est requise. Cependant, plus vous en fournirez, plus il nous sera facile d'essayer de vous aider.Plan PremiumPays france DispositifHuawei Système opérateurAndroid Oreo Ma question ou problème J'ai un abonnement Pr...

  • Newbie
  • Aucune des informations ci-dessous n'est requise. Cependant, plus vous en fournirez, plus il nous sera facile d'essayer de vous aider. Plan Premium Pays france   Dispositif Huawei&nbsp...
  • Katerina
  • Spotify Legend
  • 1682 Views
  • 1 replies
  • 0 likes
  • 1682 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha no pagamento

País BrasilMinha pergunta ou problemaEstou tentando fazer uma assinatura Premium, porém, na hora de confirmar o pagamento dá erro e aparece a seguinte mensagem: " Falha no pagamento. Tente novamente ou use outra forma de pagamento".Estou tentando faz...

  • Newbie
  •   País  Brasil Minha pergunta ou problema Estou tentando fazer uma assinatura Premium, porém, na hora de confirmar o pagamento dá erro e aparece a seguinte mensagem: " Falha no pagament...
  • Katerina
  • Spotify Legend
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Help plase

PlanFree/PremiumCountry SpainDeviceSamsung Galaxy 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue few days ago i started on spotify, and i bought the 3 months offer by paypal, but todayi changed my phone, and when i trie...

  • Visitor
  •   Plan Free/Premium Country  Spain Device Samsung Galaxy 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  few days ago i started ...
  • Jose_M
  • Spotify Star
  • 728 Views
  • 1 replies
  • 1 likes
  • 728 Views
  • 1 replies
  • 1 likes

Solved!! Lost premium subscription

Hello, I received an E-Mail that I should reset my password, because of suspicious account activity. I did reset it and logged in into my app, but my premium status is not available although I have already paid for it. Can you please help me? Regards...

  • Casual Listener
  • Hello,   I received an E-Mail that I should reset my password, because of suspicious account activity.    I did reset it and logged in into my app, but my premium status is not ava...
  • spas888
  • Casual Listener
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Impossible to use Paypal as payment method

I've tried to add Paypal as payment method multiple times, and everytime I end up with this error message. I have noe problem using the Paypal account as payment method other places. What do I do?

Screen Shot 2018-12-21 at 19.15.21.png
  • Newbie
  • I've tried to add Paypal as payment method multiple times, and everytime I end up with this error message. I have noe problem using the Paypal account as payment method other places. What do I d...
  • Maxim
  • Spotify Star
  • 444 Views
  • 2 replies
  • 0 likes
  • 444 Views
  • 2 replies
  • 0 likes

Account charges.

I have been being charged $9.99 a month for an account I don’t have. I have never signed up for Spotify Premium so unsure what I am being charged for. Is there any other way to contact Spotify so I can stop these charges?

  • Newbie
  • I have been being charged $9.99 a month for an account I don’t have. I have never signed up for Spotify Premium so unsure what I am being charged for. Is there any other way to contact Spotify so I c...
  • Jᴀᴄᴋ
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Giving a Subscription as a gift - Using a VPN

Hello! My partner and I are Americans with US credit cards working in China for the year. I am hoping to upgrade his free plan to premium as a Christmas gift but want to make sure the fact that we constantly use VPNs to work with the restricted inter...

  • Newbie
  • Hello!   My partner and I are Americans with US credit cards working in China for the year. I am hoping to upgrade his free plan to premium as a Christmas gift but want to make sure the f...
  • Maxim
  • Spotify Star
  • 1259 Views
  • 1 replies
  • 0 likes
  • 1259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sub bought on phone (Android) but the same PC acc doesn't have got it.

Welcome!About week ago I was appealed by Premium Promotion and decided to try it out. I bought it on Spotify App with Samsung J7 and there is everything OK. Today I logged on the same account on PC but there is no information about my Premium and Spo...

  • Casual Listener
  • Welcome! About week ago I was appealed by Premium Promotion and decided to try it out. I bought it on Spotify App with Samsung J7 and there is everything OK. Today I logged on the same account on PC...
  • Peter
  • Spotify Legend
  • 582 Views
  • 2 replies
  • 0 likes
  • 582 Views
  • 2 replies
  • 0 likes

Superuser Contribution Annual Subscription price (and discount) in Brazil

Last year I did pay R$ 169,00 for 12 months (a discount of 2 months for the regular price of R$ 16,90). Now the annual subscription is R$ 199,00 (a discount of R$ 3,80) from the regular, month by month, payment. What's the point?

  • Casual Listener
  •   Last year I did pay R$ 169,00 for 12 months (a discount of 2 months for the regular price of R$ 16,90).   Now the annual subscription is R$ 199,00 (a discount of R$ 3,80) from the regu...
  • Peter
  • Spotify Legend
  • 1708 Views
  • 3 replies
  • 0 likes
  • 1708 Views
  • 3 replies
  • 0 likes