Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 123482 Views
- 81 replies
- 10 likes
- 123482 Views
- 81 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14744 Views
- 27 replies
- 2 likes
- 14744 Views
- 27 replies
- 2 likes
Solved!! Spotify Free Trial
PlanFreeCountryUSADeviceSamsung Galaxy J7My Question or IssueI want to do the free promotion trial for 60 days free premium to celebrate BTS' release of Map of the Soul : Persona, but do not want/have a credit card to put in the fields. Is there anyw...
- Plan Free Country USA Device Samsung Galaxy J7 My Question or Issue I want to do the free promotion trial for 60 days free premium to celebrate BTS' release of Map of the Soul : Person...
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- Spotify Star
- 1322 Views
- 1 replies
- 0 likes
- 1322 Views
- 1 replies
- 0 likes
I'm on Spotify Free but was charged $11.99 on 25 March - how do I get a refund?
PlanFreeCountryAustraliaDeviceSurface Pro 4/Google Pixel3Operating SystemWindows10, android My Question or IssueI would like a refund for an incorrect payment which I didn't subscribe for. My account also shows that I am on Spotify free....
- Plan Free Country Australia Device Surface Pro 4/Google Pixel3 Operating System Windows10, android My Question or Issue I would like a refund for an incorrect payment which I didn't ...
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- Not applicable
- 1091 Views
- 4 replies
- 0 likes
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incorrect charge
- 1091 Views
- 4 replies
- 0 likes
Solved!! Need refund/spotify credit back
I switched from student premium subscription to family to receive a free google home mini, but they were out of stock so I was not able to receive that. This is not a big deal except I just changed back to student subscription again but lost the $15 ...
- I switched from student premium subscription to family to receive a free google home mini, but they were out of stock so I was not able to receive that. This is not a big deal except I just changed b...
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- Spotify Star
- 799 Views
- 3 replies
- 0 likes
- 799 Views
- 3 replies
- 0 likes
Being charged for two accounts, one lost...help!
PlanPremiumCountryUSADeviceMoto G7, also was using with Moto G3 Operating System Android Oreo My Question or IssueI had a premium account, which somehow I was logged out of on my phone. Tried to log back and and can't recall user name, my email isn't...
- Plan Premium Country USA Device Moto G7, also was using with Moto G3 Operating System Android Oreo My Question or Issue I had a premium account, which someho...
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- Spotify Star
- 357 Views
- 1 replies
- 0 likes
- 357 Views
- 1 replies
- 0 likes
Trying to cancel a subscription
When I click on the Subscription button on left hand side , there is no appearance of CHANGE or CANCEL. I am at a loss as to how to cancel the subscription.PlanFreeCountryItalyDevice Samsung tabletOperating SystemDont know My Question or IssueHow to ...
- When I click on the Subscription button on left hand side , there is no appearance of CHANGE or CANCEL. I am at a loss as to how to cancel the subscription. Plan Free Country Italy Device ...
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- Spotify Star
- 232 Views
- 1 replies
- 0 likes
- 232 Views
- 1 replies
- 0 likes
Cancel Hulu subscription from student plan
How do I go about canceling the Hulu subscription from the student plan so I can get the commercial free plan from Hulu. I phoned Hulu but they said I have to get it done through the Spotify but I don't see where to do it in my Spotify account.
- How do I go about canceling the Hulu subscription from the student plan so I can get the commercial free plan from Hulu. I phoned Hulu but they said I have to get it done through the Spotify but I do...
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- Community Legend
- 3458 Views
- 1 replies
- 2 likes
- 3458 Views
- 1 replies
- 2 likes
Cannot cancel subscription
PlanPremiumCountry DeviceIphoneOperating Syste My Question or IssueHello, my son age 25 subscribed for the monthly spotify using my bank account info. I have asked him to cancel and I continue to get charged. Is there anyway for me to cancel my payme...
- Plan Premium Country Device Iphone Operating Syste My Question or Issue Hello, my son age 25 subscribed for the monthly spotify using my bank account info. I have asked...
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- Spotify Star
- 566 Views
- 1 replies
- 0 likes
- 566 Views
- 1 replies
- 0 likes
Student charged full price
Hi, I have been charged the full price, after a year being on student discount. I guess I had to reconfirm my student status. I have done that, but this month I have again bern charged full price. My bf is still on student discount without problems a...
- Hi, I have been charged the full price, after a year being on student discount. I guess I had to reconfirm my student status. I have done that, but this month I have again bern charged full price. My...
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- Community Legend
- 746 Views
- 1 replies
- 0 likes
- 746 Views
- 1 replies
- 0 likes
Premium
Hi, My account was initiated by a friend in poland and she was paying on behalf me from her bank account in poland. now she stopped paying and i would like to pay from my debit card (egyptian bank). When i try to do that, it keeps telling me that i n...
- Hi, My account was initiated by a friend in poland and she was paying on behalf me from her bank account in poland. now she stopped paying and i would like to pay from my debit card (egyptia...
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- Spotify Star
- 675 Views
- 1 replies
- 0 likes
- 675 Views
- 1 replies
- 0 likes
Premium account gone
iPhone XS MAX My Question or IssueHello, I have a premium account with my mobile subscription and it’s turned on but when I go to spotify I’m suddenly a free user. Please fix this for me. It’s very annoying.
- iPhone XS MAX My Question or Issue Hello, I have a premium account with my mobile subscription and it’s turned on but when I go to spotify I’m suddenly a free user. Please fix this ...
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- Spotify Star
- 275 Views
- 1 replies
- 0 likes
- 275 Views
- 1 replies
- 0 likes
Spotify premium with Hulu subscription
PlanFreeCountry USA DeviceiPhone 8Operating SystemiOS 10 I have a Hulu account with ads. I got it for a discount that I had gotten at some point last year. I saw that I could get Spotify premium since I have Hulu but I have to switch the billing to S...
- Plan Free Country USA Device iPhone 8 Operating System iOS 10 I have a Hulu account with ads. I got it for a discount that I had gotten at some point last year. I saw that I co...
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- Spotify Star
- 373 Views
- 1 replies
- 0 likes
- 373 Views
- 1 replies
- 0 likes
mail for google home mini
PlanPremiumCountryCanada Device(iPhone 10SOperating System(iOS 12.2.) My Question or Issue I registered spotify as a premium membership for the google home mini promo, but I still haven’t gotten an E-mail for that. How can I get an email?
- Plan Premium Country Canada Device (iPhone 10S Operating System (iOS 12.2.) My Question or Issue I registered spotify as a premium membership for the google home mini...
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- Gig Goer
- 568 Views
- 1 replies
- 0 likes
- 568 Views
- 1 replies
- 0 likes
No other option than paysafe card
PlanFreeCountryCanadaDevicePCOperating SystemWindows 10 My Question or Issuethe only payment option im given is paysafe card- i want to get just a 1 month subscription because i realize with the prepaid visa i have it's not going to renew, but im not...
- Plan Free Country Canada Device PC Operating System Windows 10 My Question or Issue the only payment option im given is paysafe card- i want to get just a 1 month subscription becaus...
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- Newbie
- 804 Views
- 1 replies
- 0 likes
- 804 Views
- 1 replies
- 0 likes
offline difficulties
PlanPremiumCountryUnited States Device iPhone 6sOperating SystemiOS 12.1 My Question or IssueI have a premium account but I can’t play offline. My music is downloaded but still won’t let me play offline.
- Plan Premium Country United States Device iPhone 6s Operating System iOS 12.1 My Question or Issue I have a premium account but I can’t play offline. My music is download...
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- Spotify Star
- 248 Views
- 1 replies
- 0 likes
- 248 Views
- 1 replies
- 0 likes
Solved!! Can I postpone payments for premium? In a jam
Hello, my question is, can I postpone payments for my premium account for a couple months and then be billed in a lump-sum once I am able? I have done a debt-consolidation and cancelled my credit card but have no way to maintain my premium account te...
- Hello, my question is, can I postpone payments for my premium account for a couple months and then be billed in a lump-sum once I am able? I have done a debt-consolidation and cancelled my cre...
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- Spotify Star
- 970 Views
- 1 replies
- 0 likes
- 970 Views
- 1 replies
- 0 likes
sub problems
hi, i bought premium with KLARNA, you booked the money from my bank account, then i canceld the subscription , and i never get my premium i bought before =D. plz help
- hi, i bought premium with KLARNA, you booked the money from my bank account, then i canceld the subscription , and i never get my premium i bought before =D. plz help
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- Spotify Star
- 341 Views
- 1 replies
- 0 likes
- 341 Views
- 1 replies
- 0 likes
Free Google Mini Home - Never Got Spotifys Email and Got Charged £49.99
Plan PremiumCountry UK Device LaptopOperating System Windows 10,etc. My Question or IssueGuys, so I joined Spotify Premium - £14.99 / month and saw a promo for a "free" google mini link to a google page. I never got the email, but I clicked on the go...
- Plan Premium Country UK Device Laptop Operating System Windows 10,etc. My Question or Issue Guys, so I joined Spotify Premium - £14.99 / month and saw a promo for a "fr...
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- Newbie
- 524 Views
- 1 replies
- 1 likes
- 524 Views
- 1 replies
- 1 likes
I have the premium package how can i get the Hulu with it
I have the premium package how can i get the Hulu with it
- I have the premium package how can i get the Hulu with it
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- Spotify Star
- 546 Views
- 1 replies
- 0 likes
- 546 Views
- 1 replies
- 0 likes
How long does the Spotify with Hulu deal at 9.99 last?
I've read some places that it's only good for 3 months and then it will go to 12.99 for both. Is this true or will this stay the same price as Spotify premium for as long as I am a subscriber?
- I've read some places that it's only good for 3 months and then it will go to 12.99 for both. Is this true or will this stay the same price as Spotify premium for as long as I am a subscribe...
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- Songwriter
- 867 Views
- 6 replies
- 0 likes
- 867 Views
- 6 replies
- 0 likes
Problem with premium account
I have been paying a premium account for years and suddenly It changed to free. It should be impossible because in my credit card appear the expense USD 2.45.please, I need an urgent answer.thanks, Ines PlanPremiumCountryArgentina
- I have been paying a premium account for years and suddenly It changed to free. It should be impossible because in my credit card appear the expense USD 2.45. please, I need an urgent answer. thank...
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- Spotify Star
- 489 Views
- 3 replies
- 0 likes
- 489 Views
- 3 replies
- 0 likes