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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19716 Views
  • 27 replies
  • 4 likes
  • 19716 Views
  • 27 replies
  • 4 likes

adding partner to premium account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi I have spotify premium and have added my son with no issue. But when i try to add my wife ...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi I ha...
  • Billy-J
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Assinei plano por boleto e não liberou

Assinei o plano Premium por boleto, debitou da minha conta chegou a confirmação no email, quando clico para confirmar me direciona para minha conta, porém aparece que está free ainda.

  • Newbie
  • Assinei o plano Premium por boleto, debitou da minha conta chegou a confirmação no email, quando clico para confirmar me direciona para minha conta, porém aparece que está free ainda.  
  • Bittencourt
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Got charged twice this month

PlanPremiumCountryUSADeviceiPhone Operating SystemiOS My Question or IssueI got charged the 6th of this month and now the 19th. Why? And it constantly pops up that I haven't paid when I obviously have.

  • Casual Listener
  • Plan Premium Country USA Device iPhone  Operating System iOS   My Question or Issue I got charged the 6th of this month and now the 19th. Why? And it constantly pops up that I hav...
  • Peter
  • Spotify Legend
  • 537 Views
  • 3 replies
  • 0 likes
  • 537 Views
  • 3 replies
  • 0 likes

One of family member suddenly become non-premium account

PlanPremiumCountryMalaysia DeviceS10plusOperating SystemAndroid My Question or IssueOne of my family members suddenly become non-premium. We've been subscribing premium account since Sept 2018. His login email is still the same as in the family premi...

  • Newbie
  • Plan Premium Country Malaysia   Device S10plus Operating System Android   My Question or Issue One of my family members suddenly become non-premium. We've been subscribing premiu...
  • OneByBoo
  • Roadie
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Spotify Premium Renews on ?

My Spotify premium was supposed to end on May 17 as I have $0 in my bank account, however, I keep getting notifications that my premium is supposed to end although I still have it. I check my subscription page and see that my Spotify renews on “?” I ...

  • Newbie
  • My Spotify premium was supposed to end on May 17 as I have $0 in my bank account, however, I keep getting notifications that my premium is supposed to end although I still have it. I check my subscri...
  • Billy-J
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Premium changed by hacker

I originally purchased spotify premium for only myself. Someone ended up getting into my account and upgraded my account from regular premium to family premium so they could steal off of what I paid for. The deal I bought was $9.99 for 3 months, howe...

  • Newbie
  • I originally purchased spotify premium for only myself. Someone ended up getting into my account and upgraded my account from regular premium to family premium so they could steal off of what I paid ...
  • Billy-J
  • Spotify Star
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Solved!! SPOTIFY STOLE FROM ME

I have had the student membership for a while and all of the sudden it expired without my knowledge. spotify went ahead and charged me WITHOUT NOTICE the full price for the past 6 months. this is absolutely disgusting and schmmy of them for STEALING ...

  • Newbie
  • I have had the student membership for a while and all of the sudden it expired without my knowledge. spotify went ahead and charged me WITHOUT NOTICE the full price for the past 6 months. this is abs...
  • OneByBoo
  • Roadie
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Pay via Klarna as Austrian

Hey, I'm really wanna try out the 3 months premium trial but I could only pay via Klarna but Spotify doesn't seem to have that option for Austria. So, if I change the country I'm in to Germany and pay with Klarna and then change back to Austria, will...

  • Newbie
  • Hey, I'm really wanna try out the 3 months premium trial but I could only pay via Klarna but Spotify doesn't seem to have that option for Austria. So, if I change the country I'm in to Germany and pa...
  • OneByBoo
  • Roadie
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Help, forgotten an account with premium

Hello, One month or so ago I created an account to sign up for a free trial here, then stupidly i remembered I had premium family on another account, the trial account was linked o my card, and I have forgotton everything, Turns out, spotify took its...

  • Newbie
  • Hello, One month or so ago I created an account to sign up for a free trial here, then stupidly i remembered I had premium family on another account, the trial account was linked o my card, and I hav...
  • OneByBoo
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Can a 1 month prepaid spotify gift card be used to get 3 months

Can I buy a 1 month prepaid spotify gift card, redeem it during the 3 months for $9.99 promotion and get 3 months or do I only get 1 month of premium

  • Newbie
  • Can I buy a 1 month prepaid spotify gift card, redeem it during the 3 months for $9.99 promotion and get 3 months or do I only get 1 month of premium
  • Billy-J
  • Spotify Star
  • 1305 Views
  • 1 replies
  • 0 likes
  • 1305 Views
  • 1 replies
  • 0 likes

3 months for 0,99

I have payed 0,99 for 3 months but on my account it stays on free why am i not getting premium?

  • Casual Listener
  • I have payed 0,99 for 3 months but on my account it stays on free why am i not getting premium?
  • A_Musicophile
  • Community Legend
  • 279 Views
  • 3 replies
  • 0 likes
  • 279 Views
  • 3 replies
  • 0 likes

Student discount disappeared

PlanPremiumCountryNew ZealandDevice(iPhone 6s and windows pc) My Question or Issuei have been using the student discount for Spotify premium (almost) seamlessly for months and months, however I have just come to check my bank statements and I am very...

  • Newbie
  • Plan Premium Country New Zealand Device (iPhone 6s and windows pc)   My Question or Issue i have been using the student discount for Spotify premium (almost) seamlessly for months and mo...
  • Bethany_Dawn
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Paid for premium and missed free trial

I wanted the 3 months for .99 cents deal and applied for premium at the time this was advertised. I then used a gift card to pay the full amount of $36 for three months. I now have missed out on the free month trial and the following 3 months for .99...

  • Casual Listener
  • I wanted the 3 months for .99 cents deal and applied for premium at the time this was advertised. I then used a gift card to pay the full amount of $36 for three months. I now have missed out on the ...
  • Billy-J
  • Spotify Star
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Failed payment

i want to extend my premium plan, ive filled the correct details about my cc, but it always failed. there's enough charge in my cc & ive contacted the bank and they said that all is well. ive tried so many times and still failed. anyone can help?

  • Newbie
  • i want to extend my premium plan, ive filled the correct details about my cc, but it always failed. there's enough charge in my cc & ive contacted the bank and they said that all is well. ive tri...
  • OneByBoo
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Spotify duo

PlanduoCountryirelandDevice iphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue hello peter here. i have invited my wife to join my duo account.she has premium which has been cancelled(but has not taken effect).i sent...

  • Newbie
  • Plan duo Country ireland Device iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  hello peter here. i have invited my wife to join my d...
  • Bethany_Dawn
  • Community Legend
  • 529 Views
  • 1 replies
  • 0 likes
  • 529 Views
  • 1 replies
  • 0 likes

Wrong account confirmation

Hello! I just received my student premium subscription but mistakenly I've clicked on the wrong account as my account. How do I undo this?

  • Newbie
  • Hello! I just received my student premium subscription but mistakenly I've clicked on the wrong account as my account. How do I undo this?
  • Billy-J
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Gift Card/ E-Card

I live in Canada, I'm trying to purchase a 1 year subscription as a gift for my sister. There's no cards for purchase at Best Buy, Walmart or Shopper, and I don't see on the site anywehere to buy an E-Card. So how do I purchase Spotify as a gift for ...

  • Newbie
  • I live in Canada, I'm trying to purchase a 1 year subscription as a gift for my sister. There's no cards for purchase at Best Buy, Walmart or Shopper, and I don't see on the site anywehere to buy an ...
  • Billy-J
  • Spotify Star
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

I have the spotify premium with free Hulu deal. Clicking on start watching asks me to sign in?

PlanPremium w/ free ad-supported HuluCountry DeviceAnyOperating SystemAny My Question or IssueUnder subscriptions it says I have Premium and Hulu. When I go to the "your services" page and click on "Start Watching" on Hulu, it takes me to the main Hu...

  • Newbie
  • Plan Premium w/ free ad-supported Hulu Country   Device Any Operating System Any   My Question or Issue Under subscriptions it says I have Premium and Hulu. When I go to the "your...
  • Billy-J
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Paypal transaction

I've tried to get the 3 month premium promotion since yesterday but i keep getting the same problem. It says that they can't accomplish my transaction and try again later. I checked and my PayPal and Spotify account are both registered at the same co...

  • Newbie
  • I've tried to get the 3 month premium promotion since yesterday but i keep getting the same problem. It says that they can't accomplish my transaction and try again later. I checked and my PayPal and...
  • Jose_M
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Charged full fee

I signed up with the offer about 3 month for ar$ 3 and ar$ 99 after that, but now i was charged a$99, why did this happen?

  • Casual Listener
  • I signed up with the offer about 3 month for ar$ 3 and ar$ 99 after that, but now i was charged a$99, why did this happen?   
  • OneByBoo
  • Roadie
  • 679 Views
  • 5 replies
  • 0 likes
  • 679 Views
  • 5 replies
  • 0 likes