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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4278 Views
  • 23 replies
  • 2 likes
  • 4278 Views
  • 23 replies
  • 2 likes

Bank details have been used.

PlanFreeCountrySouth Africa DeviceiPhone 7Operating SystemiOS 10 My Question or IssueI would like to know how I can make sure that someone else has cancelled their subscription which has used my bank details. I have contacted my bank and due to it no...

  • Newbie
  • Plan Free Country South Africa   Device iPhone 7 Operating System iOS 10   My Question or Issue I would like to know how I can make sure that someone else has cancelled their sub...
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Payment Issue

Hello,I've been using Spotify Premium since 2016. I am quite satisfied and glad to use it. But last 2 months I have had problem with payment. My subscription on auto-renewing. But 2 months ago, I couldn't enter my Premium account. It was on free mode...

  • Music Fan
  •    Hello, I've been using Spotify Premium since 2016. I am quite satisfied and glad to use it. But last 2 months I have had problem with payment. My subscription on auto-renewing. Bu...
  • Billy-J
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Solved!! When will I be charged?

I'm a new member, currently on the 30-day trial for premium. I'm planning on going to the family plan, but i'm not sure when I will be charged. Will I be charged as soon as I click "Start my premium for family" or after the free trail ?

  • Newbie
  •  I'm a new member, currently on the 30-day trial for premium. I'm planning on going to the family plan, but i'm not sure when I will be charged. Will I be charged as soon as I click "Start my pr...
  • Billy-J
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Can someone help me to get my new 30 day free Premium subscription work in my apps?

WPlanPremium (30 day free trial)CountrySwedenDeviceiPhone XS and iPad Operating systemiOS 12.1 My Question or IssueI had a previous premium subscription with my work email address that I can’t use anymore (after quitting my job). I therefore ended th...

  • Casual Listener
  • WPlan Premium (30 day free trial) Country Sweden Device iPhone XS and iPad  Operating system iOS 12.1   My Question or Issue I had a previous premium subscription with my work ema...
  • BlackPillow
  • Composer
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reproducir después y otras sugerencias

poder ver la publicidad en el telefono sin bloquear la pantalla a cambio de no tantas restrisiones

  • Regular
  • poder ver la publicidad en el telefono sin bloquear la pantalla  a cambio de no tantas restrisiones 
  • Peter
  • Spotify Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution albumes

que se puedad descargar el album cuando lo guardas

  • Regular
  • que se puedad descargar el album cuando lo guardas
  • Peter
  • Spotify Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

2 Students on Family Plan - How to get Free Showtime/Hulu perk?

PlanFree/PremiumCountryUSA Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We're on Family Plan. 2 of us are students, how do they get the free Showtime/Hulu perks since they're part of the Family Premium plan? Perhaps th...

  • Casual Listener
  • Plan Free/Premium Country USA    Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   We're on Family Plan.  2 of us are students,...
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid without subscription

Hi My spotify has been logout early Jan and i cannot login after. But the when i connected using facebook with the same account it logged in. But, it became a new account. all my subscription before has gone. My problem now, i still be charged monthl...

  • Newbie
  • Hi   My spotify has been logout early Jan and i cannot login after. But the when i connected using facebook with the same account it logged in. But, it became a new account. all my subscriptio...
  • Daisy
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not being charged 4.99 but 10.99 for student account

I have been a spotify student, premium member for a year but now I am being charged 10.99. I need a reversal charge for the month of january and want to be put back on the 4.99 payment plan.

  • Newbie
  • I have been a spotify student, premium member for a year but now I am being charged 10.99. I need a reversal charge for the month of january and want to be put back on the 4.99 payment plan.  &...
  • Daisy
  • Spotify Legend
  • 608 Views
  • 1 replies
  • 0 likes
  • 608 Views
  • 1 replies
  • 0 likes

Superuser Contribution Iv'e been charged for Spotify Premium and when i acces my account it says i'm using a free membershi

I have been charged for a month's subscription when it said that it would be free. When i access my account it says that i am on a free membership when i'm definitely lost as i could listen to my music offline a couple of days ago (which was also whe...

  • Newbie
  • I have been charged for a month's subscription when it said that it would be free. When i access my account it says that i am on a free membership when i'm definitely lost as i could listen to my mus...
  • Daisy
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged $9.99 with a Student Premium

My Question or Issue I have spotify student premium, and have had it for a while now. I was just charged $9.99 when I only pay $4.99. Why is that?

  • Newbie
  •   My Question or Issue  I have spotify student premium, and have had it for a while now. I was just charged $9.99 when I only pay $4.99. Why is that?  
  • Daisy
  • Spotify Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 Payments Have Gone From My Bank Acount

I have just checked my bannk statement and it shows 2 payments going out to Spotify and i can't find any way of contacting someone to dispute this with, i also want to change the date this comes out of my account because it's the day before payday an...

  • Regular
  • I have just checked my bannk statement and it shows 2 payments going out to Spotify and i can't find any way of contacting someone to dispute this with, i also want to change the date this comes out ...
  • Daisy
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAGAMENTO FOI REALIZADO MAS ASSINATURA NÃO FUNCIONA

Todos mês cai na fatura do cartão de crédito o valor mensal do Plano Familiar do Spotify, sendo assim, o valor do mês passado já foi pago e todos os usuários ficaram com o Spotify Free. Gostaria de uma solução urgente, a assinatura continua inativa h...

  • Newbie
  • Todos mês cai na fatura do cartão de crédito o valor mensal do Plano Familiar do Spotify, sendo assim, o valor do mês passado já foi pago e todos os usuários ficaram com o Spotify Free.  Gostar...
  • Guido
  • Spotify Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged twice for a second time in a row

In july i was charged twice, so i thought that i wouldn't be charged again in august, but my surprise is that i also have been charged twice in august, so now i have paid two months in advance and i didn't wanted.I want to get a refound please. My Sp...

  • Newbie
  • In july i was charged twice, so i thought that i wouldn't be charged again in august, but my surprise is that i also have been charged twice in august, so now i have paid two months in advance and i ...
  • Daisy
  • Spotify Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • double
    Double billed
    Double Charge
    Double Charged
    Double payments
    Payment
  • 383 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

Buenos dias, cuento con spotify universitario y para pagar compre una tarjeta d regalo de $100 pero no refleja el pago

  • Newbie
  • Buenos dias, cuento con spotify universitario y para pagar compre una tarjeta d regalo de $100 pero no refleja el pago
  • Daisy
  • Spotify Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Premium/free account

PlanFree/PremiumCountry TurkeyDevice(iPhone 7 Plus, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI comfirmed(it says you exceed your account limit) for premium but my account stil...

  • Newbie
  • Plan Free/Premium Country  Turkey Device (iPhone 7 Plus, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...
  • Billy-J
  • Spotify Star
  • 1536 Views
  • 1 replies
  • 0 likes
  • 1536 Views
  • 1 replies
  • 0 likes

Spotify premium not working on iPhone

PlanStudent PremiumCountry USA DeviceiPhone XSOperating SystemiOS 12 Order id .....34109account soliloquent My account online shows that my premium is paid but my app won’t let me use paid features. I’m logging in the with same account online and on ...

  • Regular
  • Plan Student Premium Country  USA  Device iPhone XS Operating System iOS 12   Order id .....34109 account soliloquent   My account online shows that my premium is paid...
  • Billy-J
  • Spotify Star
  • 1029 Views
  • 3 replies
  • 0 likes
  • Premium
    Student premium help
  • 1029 Views
  • 3 replies
  • 0 likes

Superuser Contribution Probleme mit Zahlung per Kreditkarte, welche vorher nicht auftauchten.

Wiederholt habe ich versucht, die Kosten für das Abonnement von Spotify Premium mit Prepaid-Kreditkarte zu bezahlen, jedoch erhalte ich andauernd folgende Fehlermeldung: Zahlung fehlgeschlagen. Versuch es noch einmal oder wähle eine andere Zahlungsme...

  • Newbie
  • Wiederholt habe ich versucht, die Kosten für das Abonnement von Spotify Premium mit Prepaid-Kreditkarte zu bezahlen, jedoch erhalte ich andauernd folgende Fehlermeldung:   Zahlung fehlgeschlag...
  • guest7777
  • Regular
  • 5338 Views
  • 5 replies
  • 0 likes
  • 5338 Views
  • 5 replies
  • 0 likes

Superuser Contribution Promoción en facebook de 1 año por 199

PlanFree/PremiumCountry MexicoDeviceHuawei GR3Operating SystemAndroid My Question or IssueHice el pago y me salió la página del recibo y luego las olaylisp del premium pero cuando descargue la app y entre con mi cuenta no había premium ni ningún pago

  • Casual Listener
  • Plan Free/Premium Country  Mexico Device Huawei GR3 Operating System Android   My Question or Issue Hice el pago y me salió la página del recibo y luego las olaylisp del premium ...
  • Daisy
  • Spotify Legend
  • 19499 Views
  • 5 replies
  • 0 likes
  • 19499 Views
  • 5 replies
  • 0 likes

I cant sign up for the premium trial

PlanFreeCountry USDeviceToshiba LaptopOperating SystemWindows 10 My Question or Issue Im trying to sign up for the 30 day free trail for premuim. Everytime i enter my information and try to start it an error message pops up saying that the payment fa...

  • Visitor
  • Plan Free Country  US Device Toshiba Laptop Operating System Windows 10   My Question or Issue  Im trying to sign up for the 30 day free trail for premuim. Everytime i enter ...
  • Billy-J
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes