Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 172455 Views
- 114 replies
- 12 likes
- 172455 Views
- 114 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 19076 Views
- 27 replies
- 4 likes
- 19076 Views
- 27 replies
- 4 likes
Paguei pelo Premium, mas o meu app continua do modo Free
Fiz o pagamento com cartao de crédito e foi aprovado, mas meu app continua do modo Free.
- Fiz o pagamento com cartao de crédito e foi aprovado, mas meu app continua do modo Free.
-
-
- Spotify Star
- 306 Views
- 1 replies
- 0 likes
- 306 Views
- 1 replies
- 0 likes
Spotfiy Premium suddenly gone
Hey,So my month's payment had been booked from my banked account on the 10. 08. but now on the 17. 8. I suddenly can't use the Premium feature anymore. Doesn't work on both my phone and my PC. Help pls.
- Hey, So my month's payment had been booked from my banked account on the 10. 08. but now on the 17. 8. I suddenly can't use the Premium feature anymore. Doesn't work on both my phone and my PC. Help...
-
-
- Casual Listener
- 885 Views
- 2 replies
- 1 likes
- 885 Views
- 2 replies
- 1 likes
Playlists on premium
HiI have had premium for years but I want to go to the free Spotify for 6 months or so. I know I can't access my music offline with the free version but I want to know if I will be able to keep all of my playlists with the free membership and will th...
- Hi I have had premium for years but I want to go to the free Spotify for 6 months or so. I know I can't access my music offline with the free version but I want to know if I will be able to keep all...
-
-
- Spotify Star
- 677 Views
- 1 replies
- 0 likes
- 677 Views
- 1 replies
- 0 likes
Bought Spotify Premium but it wont let me use Premium features
I recently got Premium (via gift card) and I checked online (where it says that I do have Premium) and I got the confirmation via E-mail. But everytime I want to use Premium on the mobile app, it tells me that "I have discovered a Premium feature and...
- I recently got Premium (via gift card) and I checked online (where it says that I do have Premium) and I got the confirmation via E-mail. But everytime I want to use Premium on the mobile app, it tel...
-
-
- Spotify Star
- 945 Views
- 1 replies
- 0 likes
- 945 Views
- 1 replies
- 0 likes
Cambio método de pago: De Movistar a Tarjeta
Buenos días a tod@s Tengo una duda, hoy mismo se ha hecho efectivo el cambio integro de operador (desde Movistar a Vodafone) y no deseo mantener ningún servicio activo con mi antiguo provedor Movistar.Desde la web de Spotify accedo al apartado "Suscr...
- Buenos días a tod@s 🙂 Tengo una duda, hoy mismo se ha hecho efectivo el cambio integro de operador (desde Movistar a Vodafone) y no deseo mantener ningún servicio activo con mi antiguo prov...
-
-
- Spotify Star
- 741 Views
- 1 replies
- 0 likes
- 741 Views
- 1 replies
- 0 likes
Payment problem on TR
Payment options don't work. This has been going on for months and is not just for me.
- Payment options don't work. This has been going on for months and is not just for me.
-
-
- Spotify Star
- 503 Views
- 1 replies
- 0 likes
- 503 Views
- 1 replies
- 0 likes
Problema no pagamento
O spotify está rejeitando o meu cartão, sendo que era o mesmo que eu usava antes. Ja liguei para a agência e o problema não é com o cartão, logo, é com o spotify. O que devo fazer?
- O spotify está rejeitando o meu cartão, sendo que era o mesmo que eu usava antes. Ja liguei para a agência e o problema não é com o cartão, logo, é com o spotify. O que devo fazer?
-
-
- Spotify Star
- 459 Views
- 1 replies
- 0 likes
- 459 Views
- 1 replies
- 0 likes
PREMIUM WONT WORK
I have spotify premium, 9.99 was alreasy taken from my account. The problen is that the app doeant aeem to recognize that i have a premium account. I can only use free features? Example: i cant skip songs or put songs on repeat or anything like that....
- I have spotify premium, 9.99 was alreasy taken from my account. The problen is that the app doeant aeem to recognize that i have a premium account. I can only use free features? Example: i cant skip ...
-
-
- Spotify Star
- 451 Views
- 1 replies
- 0 likes
- 451 Views
- 1 replies
- 0 likes
HAVE BEEN CHARGED THREE TIMES !!! WANT TO BE REFUNDED!!
Hi, I had premium 9.99 which was taken from my account on the 1st August. i then upgraded to family where another 14.99 was taken. it said, nothing would be taken from account until december. but today, i have had another 14.99 taken?? and all of the...
- Hi, I had premium 9.99 which was taken from my account on the 1st August. i then upgraded to family where another 14.99 was taken. it said, nothing would be taken from account until december. but tod...
-
-
- Spotify Star
- 446 Views
- 1 replies
- 0 likes
- 446 Views
- 1 replies
- 0 likes
Meu premium não funciona
Gente! Paguei meu spotify premium já faz duas semanas e nada de liberar a conta pra mim! Já veio email de confirmação de pagamento mas não funciona! Paguei 16 reais pra nada!!!!! O que eu faço????????????
- Gente! Paguei meu spotify premium já faz duas semanas e nada de liberar a conta pra mim! Já veio email de confirmação de pagamento mas não funciona! Paguei 16 reais pra nada!!!!! O que eu faço???????...
-
-
- Spotify Star
- 546 Views
- 1 replies
- 1 likes
- 546 Views
- 1 replies
- 1 likes
No procesan mi pago
HOla!tengo un problema con el proceso de pago, ya he ingresado cuatro tarjetas diferentes y me aparce error, estoy muy deseperada, no he podido escucgar musica y quisiera me ayudenSaludosAlexandra
- HOla! tengo un problema con el proceso de pago, ya he ingresado cuatro tarjetas diferentes y me aparce error, estoy muy deseperada, no he podido escucgar musica y quisiera me ayuden Saludos Alexan...
-
-
- Spotify Star
- 535 Views
- 1 replies
- 0 likes
- 535 Views
- 1 replies
- 0 likes
Spotify account not playing downloaded music when offline
Hi Everyone, I am currently enrolled to a Spotify premium plan and I am encountering an issue playing downloaded music offline. All of my content is downloaded to my phone and is verified through the green check mark however I cannot play the majorit...
- Hi Everyone, I am currently enrolled to a Spotify premium plan and I am encountering an issue playing downloaded music offline. All of my content is downloaded to my phone and is verified th...
-
-
- Spotify Star
- 847 Views
- 1 replies
- 0 likes
- 847 Views
- 1 replies
- 0 likes
Family Plan Issues
PlanPremium wanting to join Family PlanCountryUnited StatesDeviceiPhone 8My Question or IssueI am on a Premium plan currently however my mom switched to the family plan and I am trying to join. I subscribed through Spotify, not a third party. I got t...
- Plan Premium wanting to join Family Plan Country United States Device iPhone 8 My Question or Issue I am on a Premium plan currently however my mom switched to the family plan and I am trying ...
-
-
- Spotify Star
- 832 Views
- 1 replies
- 0 likes
- 832 Views
- 1 replies
- 0 likes
Complaining about the money
Today spotify took 9,99€ from me even though i havent even put my creditcard in it. I dont understand how it happened. And plus is i dont even osn premium or didnt even got it after spotify took my moneyPlanTo get my money back or atleast an explanat...
- Today spotify took 9,99€ from me even though i havent even put my creditcard in it. I dont understand how it happened. And plus is i dont even osn premium or didnt even got it after spotify took my m...
-
-
- Spotify Star
- 812 Views
- 1 replies
- 0 likes
- 812 Views
- 1 replies
- 0 likes
Renew Student Discount
PlanPremiumCountryGermanyDevice(iPhone 7, Macbook Pro 2018) My Question or IssueHey guys, I am a student from Germany and I wanted to renew my Student Discount. I was not able to find the the function so I wanted to ask whether it's actually possible...
- Plan Premium Country Germany Device (iPhone 7, Macbook Pro 2018) My Question or Issue Hey guys, I am a student from Germany and I wanted to renew my Student Discount. I was not...
-
-
- Spotify Star
- 888 Views
- 1 replies
- 0 likes
- 888 Views
- 1 replies
- 0 likes
Solved!! Double payment from Spotify!
So for the last few months I have been being charged two times in one month from Spotify for $9.99. There is no customer service help what so ever, no number to call.
- So for the last few months I have been being charged two times in one month from Spotify for $9.99. There is no customer service help what so ever, no number to call.
-
-
- Spotify Star
- 1393 Views
- 3 replies
- 0 likes
- 1393 Views
- 3 replies
- 0 likes
Solved!! Premium for 0.99€ - I can´t change student subscription to 0.99 subscription
Hi I have started using spoty, when it has offer 0.99 for 3 months ( I was this Christmas). Now I have a subscripton as Student. And when I am trying to switch for todays sale "Premium for 0.99€" Spotify´s web says PlanPremium Students --> Premium fo...
- Hi I have started using spoty, when it has offer 0.99 for 3 months ( I was this Christmas). Now I have a subscripton as Student. And when I am trying to switch for todays sale "Premium for 0.99€" Spo...
-
-
- Spotify Star
- 1710 Views
- 3 replies
- 0 likes
- 1710 Views
- 3 replies
- 0 likes
Hulu Not Included with Spotify Premium?
Plan: PremiumCountry: United States Is anyone else having this problem? I've had the Spotify Student Premium account for about 3 years. When I was notified that my student subscription was expiring, I saw that the regular Premium account would still ...
- Plan: Premium Country: United States Is anyone else having this problem? I've had the Spotify Student Premium account for about 3 years. When I was notified that my student...
-
-
- Spotify Star
- 1643 Views
- 1 replies
- 2 likes
-
Account subscriptionHelp me!Help with PremiumHuluHulu-spotifyPremiumSpotify Doesn't Work
- 1643 Views
- 1 replies
- 2 likes
Upgrading to family
PlanPremium with HuluCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIf I upgrade to a family premium subwill it negate my Hulu/Spotify Subscription?
- Plan Premium with Hulu Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...
-
-
- Spotify Star
- 749 Views
- 1 replies
- 0 likes
- 749 Views
- 1 replies
- 0 likes
Am I banned from buying premium?
I cant buy any kind of premium it always gives an error soth no reason please i need help. I dont have any problems with bank i used lots of cardsPlanFree/PremiumCountryTurkeyDevice(Samsung Galaxy J8)Operating System( Android 9.0)
- I cant buy any kind of premium it always gives an error soth no reason please i need help. I dont have any problems with bank i used lots of cards Plan Free/Premium Country Turkey Device (Samsu...
-
-
- Spotify Star
- 876 Views
- 1 replies
- 0 likes
- 876 Views
- 1 replies
- 0 likes