Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 15810 Views
  • 27 replies
  • 3 likes
  • 15810 Views
  • 27 replies
  • 3 likes

Is hulu still included in my premium

I am a long time premium member and activated my free Hulu several years ago. I am now not able to access Hulu and it is prompting me to select a plan when I log in. Did this offering go away even though I never canceled it?PlanPremiumCountryUSA

  • Newbie
  • I am a long time premium member and activated my free Hulu several years ago.  I am now not able to access Hulu and it is prompting me to select a plan when I log in.  Did this offering go ...
  • Maxim
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Changing subscription from Premium family to Individual

Hi there, Due to personal circumstances changing, I will no longer be wanting the Premium family subscription that I share with my flatmates. I'm hoping to move back onto Premium individual. My next bill is for 29 October you see. So does this mean t...

  • Casual Listener
  • Hi there,  Due to personal circumstances changing, I will no longer be wanting the Premium family subscription that I share with my flatmates. I'm hoping to move back onto Premium individua...
  • AdamDamon
  • Spotify Star
  • 5683 Views
  • 10 replies
  • 0 likes
  • 5683 Views
  • 10 replies
  • 0 likes

Superuser Contribution My payment went through and deducted from my gCash account but it is still saying Payment Failed

My payment went through and deducted from my gCash account but it is still saying Payment Failed in the Spotify website. Please reach out to me so I can send my Account Details and Proof of Payment.

  • Visitor
  • My payment went through and deducted from my gCash account but it is still saying Payment Failed in the Spotify website. Please reach out to me so I can send my Account Details and Proof of Payment.
  • Yordan
  • Moderator
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to maintain subscription when mobile inclusive plan ends

PremiumCountry - UK DeviceiPhone14Operating System(iOS 10 My Question or Issue - I have a spotify premium account as part of my mobile plan with Vodaphone, and they will no longer offer this option when I renew my contract with Voda, how do I retain ...

  • Visitor
  • Premium Country - UK   Device iPhone14 Operating System (iOS 10   My Question or Issue - I have a spotify premium account as part of my mobile plan with Vodaphone, and they will no ...
  • Vasil
  • Moderator
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Why can't I play audiobooks on my premium family plan?

I used to be able to listen to audiobooks on my individual premium plan, but now that I've switched to a family premium plan, that is no longer an option. Spotify makes me purchase the audiobook to listen to it. Is there a reason why I am not able to...

  • Visitor
  • I used to be able to listen to audiobooks on my individual premium plan, but now that I've switched to a family premium plan, that is no longer an option. Spotify makes me purchase the audiobook to l...
  • MatthewGann
  • Casual Listener
  • 1288 Views
  • 2 replies
  • 0 likes
  • 1288 Views
  • 2 replies
  • 0 likes

I'm trying to activate the subscription code that I received in the liefera

I'm trying to activate the subscription code that I received in the lieferando app for points, but the site says that the code is not working

  • Visitor
  • I'm trying to activate the subscription code that I received in the lieferando app for points, but the site says that the code is not working
  • Not applicable
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

Superuser Contribution I have completed the payment from my side , i open spotify and was not done

I have completed my payment … my payment deducted from my bank account and when i came back on the website.. it was saying that something went wrong….

  • Visitor
  • I have completed my payment … my payment deducted from my bank account and when i came back on the website.. it was saying that something went wrong….
  • Susan_GP
  • Moderator
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

Solved!! My money was withdrawn from my account but not premium

Money was withdrawn from the account but I didn't try everything for the family that wasn't given a premiumPlanPremium CountryTurkeyDeviceHuawei p20 liteOperating System Android My Question or Issue

  • Newbie
  • Money was withdrawn from the account but I didn't try everything for the family that wasn't given a premium Plan Premium  Country Turkey Device Huawei p20 lite Operating System  And...
  • Not applicable
  • 2066 Views
  • 2 replies
  • 0 likes
  • 2066 Views
  • 2 replies
  • 0 likes

Double charged

I’m being double charged for my Spotify account (being charged every 2 weeks)Plan/PremiumCountryUKDeviceiPhoneOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • I’m being double charged for my Spotify account (being charged every 2 weeks) Plan /Premium Country UK Device iPhone Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My ...
  • 26480228
  • Newbie
  • 398 Views
  • 4 replies
  • 0 likes
  • 398 Views
  • 4 replies
  • 0 likes

Superuser Contribution Exporting your playlist

This might not be popular on a spotify forum, but I'll give it a shot. Is it possible to export your spotify playlist from spotify itself? I'm considering a move to another streaming service and want to get all of my playlists over to the new one. I'...

  • Newbie
  •   This might not be popular on a spotify forum, but I'll give it a shot.   Is it possible to export your spotify playlist from spotify itself? I'm considering a move to another streaming...
  • kiljaeden
  • Visitor
  • 989 Views
  • 5 replies
  • 0 likes
  • 989 Views
  • 5 replies
  • 0 likes

Superuser Contribution Inability to access family, duo, or individual plans.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueA family pays for a family plan, which I have used for more than 2 years, but a few weeks ago...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue A famil...
  • Dessi
  • Moderator
  • 309 Views
  • 3 replies
  • 0 likes
  • 309 Views
  • 3 replies
  • 0 likes

Superuser Contribution Getting Ads on Spotify Premium Duo

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium DuoCountryAustralia My Question or IssueI have just signed up for Spotify Premium Duo and my partner is still receiving ...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Duo Country Australia   My Question or Issue I have j...
  • Dessi
  • Moderator
  • 598 Views
  • 4 replies
  • 1 likes
  • 598 Views
  • 4 replies
  • 1 likes

Superuser Contribution payment through Google play, however plan not getting updated

I have done the payment through Google subscription, however it is not reflecting. The order history shows failed, but payment happened as per my credit card statement.

  • Casual Listener
  • I have done the payment through Google subscription, however it is not reflecting. The order history shows failed, but payment happened as per my credit card statement.
  • MihailY
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribe issue

Premium Egypt Oppo renoAndroid I want to subscribe to Premium Individual and I am trying to pay through Vodafone Cash, but I receiv

  • Casual Listener
  •   Premium  Egypt  Oppo reno Android  I want to subscribe to Premium Individual and I am trying to pay through Vodafone Cash, but I receiv  
  • Dessi
  • Moderator
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problem in payment when travelling for a longer period

PlanPremium CountryOrigin - BrazilCurrent - Switzerland DeviceMore than one device My Question or IssueI'm originally from Brazil, where my account was registered. However, I'm leaving in Switzerland for a few months. However, the payment is not work...

  • Visitor
  • Plan Premium   Country Origin - Brazil Current - Switzerland   Device More than one device   My Question or Issue I'm originally from Brazil, where my account was registered...
  • Vasil
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Accidentally canceled subscription

Hello. I know this is kinda stupid, but i have accidentally canceled my premium subscription. I was trying to update my billing info. Is there a way to get it back? Thanks

  • Casual Listener
  • Hello.  I know this is kinda stupid, but i have accidentally canceled my premium subscription. I was trying to update my billing info. Is there a way to get it back?  Thanks  
  • Not applicable
  • 5201 Views
  • 9 replies
  • 0 likes
  • 5201 Views
  • 9 replies
  • 0 likes

Upgraded from duo to family, got charged, plan didn't upgrade anywhere

I had a Duo plan with my mom, however I needed more accounts, I wanted to get a yearly to save some money in the long run but it told me I couldn't just upgrade. Came here and read that I needed to cancel the duo first, did that and was able to choos...

  • Casual Listener
  • I had a Duo plan with my mom, however I needed more accounts, I wanted to get a yearly to save some money in the long run but it told me I couldn't just upgrade.   Came here and read that I ne...
  • Maxim
  • Spotify Star
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

How is address checked?

When I subscribe Family account how is my and others members address checked?

  • Visitor
  • When I subscribe Family account how is my and others members address checked?
  • Maxim
  • Spotify Star
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes