Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Plan - FreeCountry - IndiaDevice - Xiaomi Mi A3Operating System - Android 11 My Question or Issue -I am having problem in adding my credit card details to my Spotify account. In the website, the instructions read as follows"Under Your plan, click UPD...
Can you please add bank transfer?
Hi there,my daughter already had a paid Premium Account.Today I've changed my Free to a Family Account and added my daughter there. What happens with her existing Premium Subscription? Is it cancelled automatically now she is in my Family Subscriptio...
PlanFree/PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueOn March 21st, I all of a sudden lost access to my Spotify Premium Duo Plan. I've tried log...
PlanPremiumCountryIndiaMy Question or IssueI dont have any subscription options available for my account anymore. Is this now standard for India? I had this option available to me till yesterday, but checking it today it isnt there anymore
PlanSpotify Premium w Hulu Basic PlanCountryUnited StatesDevicePCOperating SystemWindows 10 My Question or IssueHulu basically acts as if I have no plan, even though I check Spotify's account page and it says I have Spotify Premium + Hulu Basic. If I...
PlanFree/PremiumCountryPhilippines I can't subscribe to premium duo using my credit card.
PlanFree/PremiumArgentina DeviceSamsun S6 edgrOperating SystemAndroid 7 My Question or IssueHi! I payed (or tried) Premium with a prepayed Card, an error ocurred in the web, but the payment ocurred anyways, and i still does not have premium I will at...
I recently bought a gift card from a retailer and they gave me a slip with the card number and the pin I tried to redeem the pin won't. PlanFree/PremiumCountry South Africa Device(Sony Xperia Operating SystemAndroid My Question or IssueWhat can I do....
PlanFree, at the momentCountryIndonesiaDeviceASUS Zenfone Max Pro M2Operating SystemAndroid Pie My Question or IssueI redeemed a one month giftcard on March 25th 2021 with order number 1481945785851108-1-1. It was fine for a while but when I checked ...
PlanPremium CountryUK DeviceGoogle Pixel 2, Laptop (Using Open.Spotify) My Question or IssueI've been paying for Premium for years, but suddenly I'm getting ads playing during my playlists and Discover Weekly playlists? I've looked online and some ha...
Question or IssueI’m in the military, while deployed, there’s no way to access internet, so after 30 days my account automatically shuts off, despite being a Premium member. It doesn't seem right that just because I have no connection I shouldn't be ...
PlanFamily PremiumCountrySpain DeviceGoogle Pixel 4A, Macbook Pro 2020Operating SystemAndroid 11, MacOS Catalina My Question or IssueSince some weeks ago, I am receiving an error message saying that the payment with the credit card was not possible.I...
several times lately i've been asked to re-subscribe to premium. This first time, i assumed it was because i updated payment method with my new credit card. But even though i have reciepts that i've paid for the month with the new card, i'm asked to ...
Mi cuenta dice que tengo el plan FREE, sin embargo me están cargando 115 MXP: 22 Mar 2021ADYENMX*SPOTIFY RSM$ 115
PlanPremiumCountryIndia Device(Samsung Galaxy S10 plus, Macbook Pro 2019)Operating System(iOS 10, MacOs) My Question or Issue
I'm trying to purchase the Duo Premium account. but when I enter all my credit card information it just gives me an error. Ive tried different browsers (Safari on my Iphone, AVG Secure Browser, Google Chrome on laptop) as well as Incognito mode. It k...
PlanPremium DuoCountrySwitzerland DeviceVivo Nex SOperating SystemAndroid My Question or IssueI bought two codes at Aldi Suisse for 13 Chf each. For the continuing the premium duo account for another two month. I wanted to enable the codes on the web...
planPremium i know that if i cancel my premium, i am still able to get some time using my account as a free account with premium benefits.now my question is if i cancel my spotify premium, how much time will i get? is it one month? like if i cancel m...