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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6003 Views
  • 23 replies
  • 2 likes
  • 6003 Views
  • 23 replies
  • 2 likes

Oops something went wrong switching to duo

I can log into account, listen to music, use account on different devices, no problems. Currently premium account. Would like to upgrade to duo but every time I click on select plan it goes to the screenshot uploaded. Tried on multiple different devi...

  • Casual Listener
  • I can log into account, listen to music, use account on different devices, no problems.  Currently premium account.  Would like to upgrade to duo but every time I click on select plan it go...
  • kaworu_bloodpaw
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Payment

PlanPremiumCountryKenyaDevice(Samsung Galaxy A03)Operating System(Android) My Question or IssueA premium payment hust automatically paid itself so, I would like to get a refund I pay the student plan. Is it possible to get a refund.

  • Casual Listener
  • Plan Premium Country Kenya Device (Samsung Galaxy A03) Operating System (Android)   My Question or Issue A premium payment hust automatically paid itself so, I would like to get a refu...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Caanot get premium on android phone

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUK DeviceSamsung Galaxy S22Operating System Android My Question or IssueI have a premium account but it is not ref...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK  Device Samsung Galaxy S22 Operating System...
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution can only download music in one device

I became Premium a few days ago, but know i learned that i am only able to download my music in one device. For example, i’m logged in on my account in both my phone and my iPad, but i can only download songs on my phone. I don’t understand why this ...

  • Newbie
  • I became Premium a few days ago, but know i learned that i am only able to download my music in one device. For example, i’m logged in on my account in both my phone and my iPad, but i can only downl...
  • Pullaak
  • Visitor
  • 2405 Views
  • 2 replies
  • 0 likes
  • 2405 Views
  • 2 replies
  • 0 likes

Annulation abonnement

Bonsoir, je viens d'annuler mon abonnement Spotify Premium mais maintenant je me demande si une fois que mon compte redeviendra gratuit, je pourrais garder mes musiques téléchargées ainsi que les playlists que j'ai moi même crées ou téléchargées.Merc...

  • Newbie
  • Bonsoir, je viens d'annuler mon abonnement Spotify Premium mais maintenant je me demande si une fois que mon compte redeviendra gratuit, je pourrais garder mes musiques téléchargées ainsi que les pla...
  • Kellis2
  • Visitor
  • 516 Views
  • 2 replies
  • 0 likes
  • 516 Views
  • 2 replies
  • 0 likes

Subscription

Hi, I would like to cancel my free three month plan the time was up and it charged me today I would like to cancel the payment and get a refund how can I do that? I tried using y’all thing where it says the steps but nowhere does it say cancel plan P...

  • Visitor
  • Hi, I would like to cancel my free three month plan the time was up and it charged me today I would like to cancel the payment and get a refund how can I do that? I tried using y’all thing where it s...
  • kaworu_bloodpaw
  • Roadie
  • 2131 Views
  • 1 replies
  • 0 likes
  • 2131 Views
  • 1 replies
  • 0 likes

I can't log into my account

I can’t log into the account on which the subscription is active, because I don’t have access to the email with which I registered and funds continue to be debited from me

  • Visitor
  • I can’t log into the account on which the subscription is active, because I don’t have access to the email with which I registered and funds continue to be debited from me
  • kaworu_bloodpaw
  • Roadie
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble with adding a family member to DUO plan

PlanPremiumCountryKyrgyzstanDeviceiPhone 12 Pro Max My Question or Issue I am trying to add my wife to the duo plan. But even though we both have the exact same address, it keeps on saying that we have different addresses, even going as far as to say...

  • Newbie
  • Plan Premium Country Kyrgyzstan Device iPhone 12 Pro Max   My Question or Issue   I am trying to add my wife to the duo plan. But even though we both have the exact same address, i...
  • AlejaR
  • Moderator
  • 155 Views
  • 3 replies
  • 0 likes
  • 155 Views
  • 3 replies
  • 0 likes

Transfer subscription from Deutsche Telekom to direct

Plan PremiumCountry GermanyDeviceall My Question or Issuei have an individual premium subscription that I signed up for via Deutsche Telekom (money collected via my phone bill). Now I leave Deutsche Telekom but want to keep my spotify subscription. S...

  • Casual Listener
  • Plan Premium Country Germany Deviceall   My Question or Issue i have an individual premium subscription that I signed up for via Deutsche Telekom (money collected via my phone bill).&n...
  • Maxim
  • Spotify Star
  • 157 Views
  • 3 replies
  • 0 likes
  • 157 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Upgrade a 12 month subscription to Duo

I've got a 12 month subscription to Spotify Premium which expires Dec 2020, but I'd like to upgrade this to Spotify Duo. Is it possible to do this? Can I pay the excess (£3.00) monthly or can I only do this once my subscription expires?

  • Regular
  • I've got a 12 month subscription to Spotify Premium which expires Dec 2020, but I'd like to upgrade this to Spotify Duo. Is it possible to do this? Can I pay the excess (£3.00) monthly or can I only ...
  • SimulationHaze
  • Visitor
  • 12087 Views
  • 10 replies
  • 0 likes
  • 12087 Views
  • 10 replies
  • 0 likes

Can't I pay annually?

Just finished my free trial off and made my first monthly payment by credit card. I prefer to pay annually but can't find that option anywhere on the website. I'm doing all of this on a computer, (not a mobile device)Where is that option??

  • Visitor
  • Just finished my free trial off and made my first monthly payment by credit card. I prefer to pay annually but can't find that option anywhere on the website. I'm doing all of this on a computer, (no...
  • Maxim
  • Spotify Star
  • 196 Views
  • 3 replies
  • 1 likes
  • 196 Views
  • 3 replies
  • 1 likes

Solved!! account for disabled people

You have account for student but you don’t have account for disabled people.

  • Casual Listener
  • You have account for student but you don’t have account for disabled people.
  • Maxim
  • Spotify Star
  • 421 Views
  • 3 replies
  • 0 likes
  • 421 Views
  • 3 replies
  • 0 likes

Premium Duo Address Error

Please Help. I am not getting lucky to activate the 2nd subscription , we are in the same country and address . Thank you Edgard

  • Newbie
  • Please Help.   I am not getting lucky to activate the 2nd subscription , we are in the same country and address .   Thank you   Edgard
  • Billy-J
  • Spotify Star
  • 99 Views
  • 2 replies
  • 0 likes
  • 99 Views
  • 2 replies
  • 0 likes

Gift Spotify premium student.

Hi. I want to gift my son Spotify premium student for a year. Can this be done or will I have to set up a monthly direct debit??? We’re in the UK on ios. thanks.

  • Newbie
  • Hi. I want to gift my son Spotify premium student for a year. Can this be done or will I have to set up a monthly direct debit???   We’re in the UK on ios.   thanks.    
  • Billy-J
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! Free plan option not showing up

I dont know why but after i used my 1 month free premium trial on spotify, there is no option to cancel premium or go to the free plan.

  • Casual Listener
  • I dont know why but after i used my 1 month free premium trial on spotify, there is no option to cancel premium or go to the free plan.
  • Maxim
  • Spotify Star
  • 200 Views
  • 3 replies
  • 0 likes
  • 200 Views
  • 3 replies
  • 0 likes

Solved!! Time of billing cycle when to change to duo plan

Hi & thanks in advancePlanPremiumCountryireland Device(iPhone RX Operating System(iOS 17 My Question or IssueI want to change to duo from my premium acc but am I better changing late in my billing cycle or early so it’s more cost effective? thanks

  • Casual Listener
  • Hi & thanks in advance Plan Premium Country ireland   Device (iPhone RX  Operating System (iOS 17   My Question or Issue I want to change to duo from my premium acc but...
  • Anyk17
  • Spotify Star
  • 284 Views
  • 3 replies
  • 0 likes
  • 284 Views
  • 3 replies
  • 0 likes

Superuser Contribution cant pay premium account

PlanFree/PremiumCountryArgentinaMy Question or IssueSpotify denied my payment : triying to pay with visa card in Argentina:´´Se produjo un error con el pago. Inténtalo de nuevo, usa otra tarjeta o prueba con otro método de pago. Visita nuestra página...

  • Casual Listener
  • Plan Free/Premium Country Argentina My Question or Issue Spotify denied my payment : triying to pay with visa card in Argentina: ´´Se produjo un error con el pago. Inténtalo de nuevo, usa otra ...
  • Elena
  • Moderator
  • 525 Views
  • 9 replies
  • 0 likes
  • 525 Views
  • 9 replies
  • 0 likes

Scam mail about subcription

Hello, i got a duo plan together with my mother. And she got mail thats it been cancelled but i did nothing. So i don’t know what to think. And im confused since i did not cancel it.this is a photo of the mail (sorry the mail is in dutch) is this mai...

IMG_1573.jpeg
  • Casual Listener
  • Hello, i got a duo plan together with my mother. And she got mail thats it been cancelled but i did nothing. So i don’t know what to think. And im confused since i did not cancel it.this is a photo o...
  • Billy-J
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes