Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Friday
31gsx2zfjlztcyewj7hx
Visitor
163690 Views
109 replies
12 likes

163690 Views
109 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
18444 Views
27 replies
4 likes

18444 Views
27 replies
4 likes

Superuser Contribution Spotify Gift Card not working

I had purchased a $10 Spotify gift-card at my local Target. When I got home to use the pin or code I was told it was invalid. I was confused considering the reciept said the code was activated, it was purchased in the same country as my account, and ...

ItsBran
Newbie
I had purchased a $10 Spotify gift-card at my local Target. When I got home to use the pin or code I was told it was invalid. I was confused considering the reciept said the code was activated, it wa...
2019-05-02 4:48:00 AM
2019-05-07 1:16:05 PM
Peter
Spotify Legend
1727 Views
4 replies
0 likes

1727 Views
4 replies
0 likes

Superuser Contribution Bonus 18app

Ciao a tutti, ho un problema nel convertire il mio bonus cultura che il governo italiano mi ha fornito. Io attraverso 18app ho generato un buono da 59,94€ da convertire in un abbonamento da 6 mesi. Il codice e la mail che inserisco sono corretti, per...

AleWS97
Newbie
Ciao a tutti, ho un problema nel convertire il mio bonus cultura che il governo italiano mi ha fornito. Io attraverso 18app ho generato un buono da 59,94€ da convertire in un abbonamento da 6 mesi. I...
2019-05-03 11:51:09 AM
2019-05-07 1:10:52 PM
Peter
Spotify Legend
4032 Views
1 replies
0 likes
18app
bonus

4032 Views
1 replies
0 likes

Superuser Contribution Can't down grade from Premium cos my account tells me I'm on Free. Being charged for Premium.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Toefurchris
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-05-03 12:54:25 AM
2019-05-07 1:06:52 PM
Peter
Spotify Legend
631 Views
2 replies
0 likes

631 Views
2 replies
0 likes

Superuser Contribution "Non puoi scaricare premium da quest'app"

Apro spotify stamattina come di consueto e scopro che la versione premium è stata disattivata senza motivo (i pagamenti risultano a buon fine) e per di più quando cerco di riattivarla, all'opzione premium compare il messaggio "non puoi scaricare prem...

AliceMastroleo
Newbie
Apro spotify stamattina come di consueto e scopro che la versione premium è stata disattivata senza motivo (i pagamenti risultano a buon fine) e per di più quando cerco di riattivarla, all'opzione pr...
2019-05-04 9:23:37 AM
2019-05-07 9:47:36 AM
Daisy
Spotify Legend
1140 Views
1 replies
0 likes

1140 Views
1 replies
0 likes

Google Home Mini Offer Canada - Ended?

PlanPremium CountryCanada DeviceAndroid Operating SystemAndroid My Question or IssueHas the offer for the Google Home Mini ended? I didn't even know about it, didn't receive an email, or anything - and I've been a premium subscriber for a year now. T...

jweese
Casual Listener
Plan Premium Country Canada Device Android Operating System Android My Question or Issue Has the offer for the Google Home Mini ended? I didn't even know abou...
2019-04-19 10:58:26 AM
2019-05-07 5:27:04 AM
LM_29
Newbie
7157 Views
6 replies
0 likes

7157 Views
6 replies
0 likes

Google home mini code?

I only just found out about the offer . Long time Subscriber. I found a link that told me to click for offer. When doing so I ended up on the main page. Should I be expecting a email? Is the offer done?

Confusedguy
Newbie
I only just found out about the offer . Long time Subscriber. I found a link that told me to click for offer. When doing so I ended up on the main page. Should I be expecting a email? Is the of...
2019-05-02 6:08:34 AM
2019-05-07 1:22:34 AM
Billy-J
Spotify Star
1237 Views
3 replies
0 likes

1237 Views
3 replies
0 likes

Solved!! Est-il possible que je sois inscrit à deux abonnements

Bonjour, Cela fait plusieurs mois que j'étais abonné à l'offre Spotify étudiant, je viens aujourd'**bleep** d'être invité pour une offre Spotify Family. Ayant accepté (j'ai rempli le petit formulaire nom, prénom, adresse), je voudrais savoir si mon a...

Ludow1
Casual Listener
Bonjour, Cela fait plusieurs mois que j'étais abonné à l'offre Spotify étudiant, je viens aujourd'**bleep** d'être invité pour une offre Spotify Family. Ayant accepté (j'ai rempli le p...
2019-04-25 9:35:00 AM
2019-05-06 7:39:46 PM
Luan
Spotify Star
1229 Views
3 replies
0 likes

1229 Views
3 replies
0 likes

Spotify Premium does not work

Hi! I just got spotify and got the first 30 days free Premium. I have paid for it but it won't work. Can someone help me?

GRHV
Newbie
Hi! I just got spotify and got the first 30 days free Premium. I have paid for it but it won't work. Can someone help me?
2019-05-05 12:52:28 AM
2019-05-06 7:24:25 AM
OneByBoo
Roadie
591 Views
1 replies
0 likes

591 Views
1 replies
0 likes

Canceled Subscription and Deleted account and still being charged for Spotify

PlanPremiumCountryUSA DeviceiPhone 6sOperating SystemiOS 10 My Question or IssueI was having issues with other users I did not authorize being on my family plan. I canceled my subscription and deleted my account but I still keep getting charged for S...

zploen
Newbie
Plan Premium Country USA Device iPhone 6s Operating System iOS 10 My Question or Issue I was having issues with other users I did not authorize being on my family plan. I can...
2019-05-06 5:12:36 AM
2019-05-06 6:05:02 AM
Jᴀᴄᴋ
Roadie
541 Views
1 replies
0 likes

541 Views
1 replies
0 likes

Solved!! Someone is using one of my cards to pay another subscription

CountryMéxico My Question or IssueWell, i wanna know how to cancel the other subscription because someone is using my second card without my permission, this is the second month (i never use that card for online payments)

Moon_Oz
Casual Listener
Country México My Question or Issue Well, i wanna know how to cancel the other subscription because someone is using my second card without my permission, this is the second month (i never...
2019-05-04 8:01:36 PM
2019-05-06 2:51:09 AM
Moon_Oz
Casual Listener
2038 Views
2 replies
0 likes
card
sin permiso
Subscription
tarjeta

2038 Views
2 replies
0 likes

Solved!! How do I gift spotify premium to someone?

I woul like to pay for a friend's spotify premium(they currently have a free account). Jow can I accomplish this? It appears gift CD ards are no longer sold by spotify and i havent been able find a different solution.

halley_carleton
Music Fan
I woul like to pay for a friend's spotify premium(they currently have a free account). Jow can I accomplish this? It appears gift CD ards are no longer sold by spotify and i havent been able find a d...
2019-05-05 7:58:57 AM
2019-05-06 1:51:28 AM
halley_carleton
Music Fan
2007 Views
3 replies
0 likes

2007 Views
3 replies
0 likes

Solved!! Cannot copy playlist links nor put them on my artists page

PlanFreeCountryGermany DeviceDesktopOperating SystemUbuntu Linux My Question or IssueI tried to include one of my playlists in my artist's profile, but it does not work.When I search playlists under this options mine do not appear.Also I tried to pos...

_The_Crow_
Composer
Plan Free Country Germany Device Desktop Operating System Ubuntu Linux My Question or Issue I tried to include one of my playlists in my artist's profile, but it does...
2019-04-28 4:11:25 PM
2019-05-05 6:36:38 PM
LordoftheSith
Composer
2336 Views
5 replies
0 likes

2336 Views
5 replies
0 likes

Solved!! Annual Premium plan conversion to Family

PlanPremiumCountryItalyDeviceAndorid phones and PCOperating SystemAndroid and Win8 & 10 My Question or IssueToday I subscribed an annual Premium plan thinking it was a Family one, but now I would like to convert it in Family. Is it possible to manage...

pf70
Regular
Plan Premium Country Italy Device Andorid phones and PC Operating System Android and Win8 & 10 My Question or Issue Today I subscribed an annual Premium plan thinking it was a Fa...
2019-05-05 3:22:23 PM
2019-05-05 3:37:01 PM
Billy-J
Spotify Star
381 Views
1 replies
0 likes

381 Views
1 replies
0 likes

Solved!! Free Google mini for family- link not generater

PlanFree/PremiumCountryAustraliaDeviceiPhone XOperating SystemiOS 12 My Question or IssueI have subscribed for the family premium. I haven't received the Google mini redeem link yet. When I use the link on the website for redeeming, I get an error th...

prasadkulkarni
Casual Listener
Plan Free/Premium Country Australia Device iPhone X Operating System iOS 12 My Question or Issue I have subscribed for the family premium. I haven't received the Google mini redeem l...
2019-05-03 11:55:19 AM
2019-05-05 3:32:40 PM
Billy-J
Spotify Star
639 Views
3 replies
0 likes

639 Views
3 replies
0 likes

Unable to pay 12.99 subscription because I'm not "legible".

So I opened up Spotify last night to see a read heading on the app saying I haven't payed for my subscription. I didn't think too much of it so I went to the website to update my details (got a new credit card so I thought that was the issue) but the...

The_Universe
Casual Listener
So I opened up Spotify last night to see a read heading on the app saying I haven't payed for my subscription. I didn't think too much of it so I went to the website to update my details (got a new c...
2019-05-05 1:32:06 AM
2019-05-05 1:48:53 PM
The_Universe
Casual Listener
321 Views
1 replies
0 likes

321 Views
1 replies
0 likes

Subscription

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy ex made his account using my email and it's through his job. I want to close this account so I ...

user-removed
Visitor
Plan Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My ex made h...
2019-05-05 2:48:16 AM
2019-05-05 4:51:54 AM
ElainaD
Composer
223 Views
1 replies
0 likes

223 Views
1 replies
0 likes

Google Home Mini Canada

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI never recieved an e-mail offering the free google home mini, I am wondering if there is a w...

suet1611
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I never...
2019-05-04 5:13:45 PM
2019-05-04 12:07:35 AM
Billy-J
Spotify Star
327 Views
1 replies
0 likes

327 Views
1 replies
0 likes

Solved!! Gift for international account

Hi, Apologies if this has been asked before.I live in the US and i want to gift my brother, who is Lebanon, a premium sub for6 months or a year. My understanding is that gift cards are tied to the country where you purchased it from.Any suggestion to...

danil2019
Casual Listener
Hi, Apologies if this has been asked before. I live in the US and i want to gift my brother, who is Lebanon, a premium sub for6 months or a year. My understanding is that gift cards are tie...
2019-05-04 2:48:36 AM
2019-05-04 12:04:10 AM
Billy-J
Spotify Star
1042 Views
3 replies
0 likes
Gift Card
international

1042 Views
3 replies
0 likes

LOUSY CUSTOMER SERVICE WITH SPOTIFY - RE: GOOGLE HOME MINI

PlanFree/PremiumCountryCANADADeviceSamsung Galaxy 9,Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLike many others, I NEVER EVER received an email regarding the recent free Google home mini speaker here in Canada. Nor wa...

MoMo62
Newbie
Plan Free/Premium Country CANADA Device Samsung Galaxy 9, Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Like many others, I NEVER EVER received a...
2019-05-03 9:31:19 PM
2019-05-04 11:53:28 PM
1donnarritchie
Newbie
327 Views
2 replies
2 likes

327 Views
2 replies
2 likes

Superuser Contribution Google Home Mini Speaker.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. I'm just wondering if it's too late to receive a free Google home mini speaker?!

Furber00
Newbie
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi. I'm...
2019-05-03 9:04:45 PM
2019-05-04 4:28:49 PM
Guido
Spotify Legend
305 Views
1 replies
0 likes

305 Views
1 replies
0 likes

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