Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
krishna1926
Visitor
174107 Views
114 replies
12 likes

174107 Views
114 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
19370 Views
27 replies
4 likes

19370 Views
27 replies
4 likes

Solved!! Spotify duo

When I send an invitation to my girlfriend after logging in when there is a question about your account, some strange characters like xfstdv6ge8ev are displayed and you can not confirm the address.

hamihadze
Casual Listener
When I send an invitation to my girlfriend after logging in when there is a question about your account, some strange characters like xfstdv6ge8ev are displayed and you can not confirm the address.
2019-05-12 1:31:45 PM
2019-05-13 12:04:15 PM
OneByBoo
Roadie
1626 Views
4 replies
0 likes

1626 Views
4 replies
0 likes

Solved!! Google cancelled my Home Mini order and won't tell me why

PlanFree/PremiumCountry Australia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I have tried to get my free Google Home Mini after upgrading to the family acco...

evelynb
Newbie
Plan Free/Premium Country Australia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question ...
2019-05-09 5:37:15 AM
2019-05-13 7:43:36 AM
chakiejess
Casual Listener
1103 Views
5 replies
0 likes

1103 Views
5 replies
0 likes

Change credit card details

i can’t fjnd the tab to change what credit card im using

ryvenom0202
Newbie
i can’t fjnd the tab to change what credit card im using
2019-05-13 3:31:26 AM
2019-05-13 4:27:45 AM
Billy-J
Spotify Star
463 Views
1 replies
0 likes

463 Views
1 replies
0 likes

Are spotify only requiring payments every 6 month now?

I just updated my credit card info and noticed that spotify will draw it's next monthly payment from me 6th of december 2019. That's awsome, does that mean the price is down to like 218 NOK/year? That's awsome! You gotta advertise that! It'll gain yo...

javr
Newbie
I just updated my credit card info and noticed that spotify will draw it's next monthly payment from me 6th of december 2019. That's awsome, does that mean the price is down to like 218 NOK/year? Tha...
2019-05-12 10:19:15 PM
2019-05-13 3:21:48 AM
Kuya_chris625
Music Fan
817 Views
2 replies
0 likes

817 Views
2 replies
0 likes

Solved!! Spotify tells me i am free while i subscribed for premium and pay monthly

Please help me! My Question or IssueFor a few years now i pay monthly for my premium account and never look to my account. This morning all of the sudden i heared an advertisement and was very suprised, all of the sudden spotify changed my account to...

ItsSiebe
Casual Listener
Please help me! My Question or Issue For a few years now i pay monthly for my premium account and never look to my account. This morning all of the sudden i heared an advertisement and was ...
2019-05-10 1:55:58 PM
2019-05-12 12:47:56 AM
Brunelicia
Community Legend
1690 Views
3 replies
0 likes
Premium

1690 Views
3 replies
0 likes

Superuser Contribution Spofiy are still taking payments when it says spotify free

My Question Spoify are still taking payments from my bank even though when i log in my page it says spotify free that i have no subscription then it says that maybe its under another account but i only have 1 spofiy account how do i get them to stop ...

da_w3-mlk552n
Newbie
My Question Spoify are still taking payments from my bank even though when i log in my page it says spotify free that i have no subscription then it says that maybe its under another...
2019-05-07 9:57:27 PM
2019-05-12 6:18:06 AM
Luan
Spotify Star
2089 Views
8 replies
1 likes

2089 Views
8 replies
1 likes

Facebook email issue

I haven't used spotify in years but with hulu being tacked on, & netflix raisning prices, Disney coming out this year & so on, I thought I'd go ahead & get in on the deal. Well, it still links back to an email address I really don't use. I created my...

RMBrumfield
Newbie
I haven't used spotify in years but with hulu being tacked on, & netflix raisning prices, Disney coming out this year & so on, I thought I'd go ahead & get in on the deal. Well, it still ...
2019-04-15 5:16:56 PM
2019-05-12 1:32:22 AM
osornios
Spotify Star
467 Views
1 replies
0 likes

467 Views
1 replies
0 likes

Trouble re-subscribing to Premium since changing country

I was previously using Spotify Premium as part of a family account subscription in the UK. I wasn't the main member so wasn't the one handling the payment. I've now moved to South Africa and so have removed myself from the UK family plan as I want to...

aaronsamc
Newbie
I was previously using Spotify Premium as part of a family account subscription in the UK. I wasn't the main member so wasn't the one handling the payment. I've now moved to South Africa and so have ...
2019-04-17 9:58:31 AM
2019-05-12 1:30:57 AM
osornios
Spotify Star
449 Views
1 replies
0 likes

449 Views
1 replies
0 likes

Cancelling subscription

I signed up for spotify premium but I have the 3p day free trial. I want to cancel it but when I followed the instructions of the website it kept taking me to the page to sign up to premium. On my account it says if I dont cancel before 10th June I w...

pv5vy4tvua6qa6j
Newbie
I signed up for spotify premium but I have the 3p day free trial. I want to cancel it but when I followed the instructions of the website it kept taking me to the page to sign up to premium. On my ac...
2019-05-11 11:19:59 PM
2019-05-12 1:23:22 AM
osornios
Spotify Star
454 Views
1 replies
0 likes

454 Views
1 replies
0 likes

Switch Premium from Facebook to new account

I had a premium amount through Facebook, but I deleted Facebook last month. I'm still getting charged for my premium Facebook account, but I cannot access it to cancel/switch it to my new account.

user-removed
Visitor
I had a premium amount through Facebook, but I deleted Facebook last month. I'm still getting charged for my premium Facebook account, but I cannot access it to cancel/switch it to my new account.
2019-05-10 2:36:11 PM
2019-05-11 5:12:40 PM
OneByBoo
Roadie
538 Views
1 replies
0 likes

538 Views
1 replies
0 likes

can’t pay for premium with anything other than paysafe

i want to buy 1 month of spotify premium, but the only option to pay is with paysafe. i don’t have paysafe, i just want to use a card or paypal.

uf_0ba6t-l619
Newbie
i want to buy 1 month of spotify premium, but the only option to pay is with paysafe. i don’t have paysafe, i just want to use a card or paypal.
2019-05-10 11:48:29 PM
2019-05-11 5:07:12 PM
OneByBoo
Roadie
789 Views
1 replies
0 likes

789 Views
1 replies
0 likes

Superuser Contribution I've been charged and ive not used it since

Hello. I have been a spotify user for 4 months know but i don't listen to music that often anymore, I forgot to cancel my subscription and got charged 10 british pounds for the premium plan. I haven't used spotify at all so please could i get refunde...

Owis
Casual Listener
Hello. I have been a spotify user for 4 months know but i don't listen to music that often anymore, I forgot to cancel my subscription and got charged 10 british pounds for the premium plan. I haven'...
2019-04-27 12:41:22 AM
2019-05-11 4:25:07 PM
Katerina
Spotify Legend
588 Views
3 replies
0 likes

588 Views
3 replies
0 likes

Recovery account

Hi there, I had a problem with my payment, my credit card not working anymore but I have a new one, Spotify cancel my account and they didn’t recognise my name and sand me email with a link but I don’t have option to change card details. My last paym...

Vitorveloso2
Newbie
Hi there, I had a problem with my payment, my credit card not working anymore but I have a new one, Spotify cancel my account and they didn’t recognise my name and sand me email with a link but I don...
2019-05-08 2:11:09 AM
2019-05-11 4:17:27 PM
OneByBoo
Roadie
752 Views
1 replies
0 likes

752 Views
1 replies
0 likes

Premium duo security flaw

PlanPremium duoCountryChile Today i had a serious security problem. I'm from Chile and i have the premium duo new plan, and a random dude kicked out my sister from the plan and put himself in her place like nothing. I banned him quickly and restored ...

user-removed
Visitor
Plan Premium duo Country Chile Today i had a serious security problem. I'm from Chile and i have the premium duo new plan, and a random dude kicked out my sister from the plan and put him...
2019-04-24 3:44:02 AM
2019-05-11 4:09:47 PM
OneByBoo
Roadie
752 Views
1 replies
0 likes
Duo
Premium

752 Views
1 replies
0 likes

Spotify Gift Card

Plan:I unsubscribed the premium plan and now it's on free trial untill 5/12/2019 MYTCountry:Malaysia Device:Personal ComputerOperating System:Windows 10 PRO My Question or Issue:I've bought a Spotify redeem code from nearest store then I tried to red...

Cofiey
Newbie
Plan: I unsubscribed the premium plan and now it's on free trial untill 5/12/2019 MYT Country: Malaysia Device: Personal Computer Operating System: Windows 10 PRO My Question ...
2019-05-11 1:18:58 PM
2019-05-11 3:43:02 PM
Brunelicia
Community Legend
505 Views
1 replies
0 likes

505 Views
1 replies
0 likes

Unsubsciption from premium family account

CountryHungaryMy Question or IssueI would like to unsubscribe from premium family account. After fallowing the required steps (entering the payment and subscripion section, unsubscription from premium to free, filling the forms) both before and after...

uyh0oanbdkmnlmy
Casual Listener
Country Hungary My Question or Issue I would like to unsubscribe from premium family account. After fallowing the required steps (entering the payment and subscripion section, unsubscription from ...
2019-05-11 1:03:37 PM
2019-05-11 2:20:17 PM
Billy-J
Spotify Star
799 Views
3 replies
0 likes

799 Views
3 replies
0 likes

Adding a member to my family plan not working

I'm trying to add my brother (who lives in the same household, connected to the same wifi) to the family plan I signed up for. I have entered every iteration of our address to no avail, it keeps on telling me "You are unable to join this Family Plan....

Jaeh
Casual Listener
I'm trying to add my brother (who lives in the same household, connected to the same wifi) to the family plan I signed up for. I have entered every iteration of our address to no avail, it keeps on t...
2019-05-11 10:33:38 AM
2019-05-11 1:07:29 PM
Billy-J
Spotify Star
627 Views
1 replies
0 likes

627 Views
1 replies
0 likes

Superuser Contribution Billing date changed... again...

This is the 2nd time I have had this issue, last time Spotify told me to eff myself and kept my money. Now it has happened a second time and I am sick of being scammed. After a break from spotify I came back and started a premium account on Apr 17th,...

JoshWobbles
Regular
This is the 2nd time I have had this issue, last time Spotify told me to eff myself and kept my money. Now it has happened a second time and I am sick of being scammed. After a break from sp...
2019-05-06 12:40:04 AM
2019-05-11 12:24:47 PM
Katerina
Spotify Legend
1117 Views
3 replies
0 likes

1117 Views
3 replies
0 likes

502 Bad Gateway when trying to link my hulu account to Spotify premium

I would like to take advantage of the free hulu with Spotify premium that I'm already paying for, but clicking the link to connect my two accounts generates a 502 Bad Gateway screen. Anyone know how to fix this?

mjmadar
Newbie
I would like to take advantage of the free hulu with Spotify premium that I'm already paying for, but clicking the link to connect my two accounts generates a 502 Bad Gateway screen. Anyone know how ...
2019-05-10 4:40:42 PM
2019-05-11 6:02:28 AM
Billy-J
Spotify Star
1004 Views
1 replies
0 likes

1004 Views
1 replies
0 likes

does it give you the option to upgrade your hulu subscription to ad-free with this new spotify-hulu?

I'd love to cancel my pandora account and switch to Spotify, the new deal with Hulu is awesome, but I cannot STAND ads in Hulu, and it causes it to freeze allllll the time, so I really can't switch to this plan if the only option is to tolerate an ad...

missywilky
Newbie
I'd love to cancel my pandora account and switch to Spotify, the new deal with Hulu is awesome, but I cannot STAND ads in Hulu, and it causes it to freeze allllll the time, so I really can't switch t...
2019-05-10 7:15:03 PM
2019-05-11 5:43:08 AM
Billy-J
Spotify Star
817 Views
1 replies
0 likes

817 Views
1 replies
0 likes

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