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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4122 Views
  • 23 replies
  • 2 likes
  • 4122 Views
  • 23 replies
  • 2 likes

Can't buy Spotify Premium with Paypal

PlanFreeCountry Germany My Question or Issue Hi, I've tried to get Premium so many times now and it's just not working. I've tried all the advice I could find: turning the ad blocker off, the country is the same on paypal and spotify, incognito brows...

  • Newbie
  •   Plan Free Country  Germany     My Question or Issue  Hi, I've tried to get Premium so many times now and it's just not working. I've tried all the advice I could fi...
  • Billy-J
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Double charged

PlanPremium Family Country Canada DeviceSamsung Galaxy 9Operating System My Question or Issue Hello! In September, I upgraded from Premium to Family Premium. I noticed for both September and October I was charged twice. Once for the Premium subscript...

  • Casual Listener
  •   Plan Premium Family  Country  Canada  Device Samsung Galaxy 9 Operating System   My Question or Issue  Hello! In September, I upgraded from Premium to Family...
  • Billy-J
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Family premium

My invite was logged out because address wasn’t verified. Are u able to enable this email for me *snip*. PlanPremiumCountry Sg

  • Newbie
  • My invite was logged out because address wasn’t verified. Are u able to enable this email for me *snip*.  Plan Premium Country  Sg    
  • Jose_M
  • Spotify Star
  • 228 Views
  • 1 replies
  • 1 likes
  • 228 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problema con pago con tarjeta

Me cobraron dos veces una sale con cargos de Adyenmx y otro con punto de cargos hable al banco y es problema de spotify

  • Newbie
  • Me cobraron dos veces una sale con cargos de Adyenmx y otro con punto de cargos hable al banco y es problema de spotify
  • Daisy
  • Spotify Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aitor peris

Ayer se me renovo el premium me han hecho un cargo a la tarjeta pero aun no tengo el premium i en la app no sale nada para actualizar ni nada que puedo hacer?

  • Newbie
  • Ayer se me renovo el premium me han hecho un cargo a la tarjeta pero aun no tengo el premium i en la app no sale nada para actualizar ni nada que puedo hacer?
  • Daisy
  • Spotify Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Spotify won't accept payment

PlanFree, lost premium last nightCountry Canada My Question or IssueSo my spotify ran out last night, and earlier today I went and got a prepaid visa card to pay for it. I entered it in and it wouldn't accept no matter what I did, so I went back out ...

  • Newbie
  • Plan Free, lost premium last night Country  Canada  My Question or Issue So my spotify ran out last night, and earlier today I went and got a prepaid visa card to pay for it. I entered...
  • Jose_M
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've never used Spotify before, yet I just got $265 of charges from Spotify

So I just got two charges on my credit card (one for $125 and another for $140) from Spotify.Which is strange, because I have literally never used Spotify;I've never even installed the app.So needless to say, I've never signed up / registered with Sp...

  • Newbie
  • So I just got two charges on my credit card (one for $125 and another for $140) from Spotify. Which is strange, because I have literally never used Spotify; I've never even installed the app. So...
  • Daisy
  • Spotify Legend
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify doesn't acknowledge my premium suscription

Hello, today I was having a problem with my internet connection and I had to reinstall spotify and now, I appear as a free user when actually I was premium, however, i'm still on trial, should I unsuscribe and then suscribe again? Thanks!PlanFree/Pre...

  • Newbie
  • Hello, today I was having a problem with my internet connection and I had to reinstall spotify and now, I appear as a free user when actually I was premium, however, i'm still on trial, should I unsu...
  • Daisy
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 30d trial paypal payment redirects to payment options

CountryGermany My Question or Issue I tried to start the 30 day trial, but after the paypal payment i get redirected to the same page. (https://www.spotify.com/de/purchase/panel/?country=DE#__main-billing-paypal)My paypal doesnt show any charges.Over...

  • Regular
  • Country Germany   My Question or Issue  I tried to start the 30 day trial, but after the paypal payment i get redirected to the same page. (https://www.spotify.com/de/purchase/panel/?co...
  • Strandinator
  • Regular
  • 1442 Views
  • 11 replies
  • 0 likes
  • Payment
    paypal
  • 1442 Views
  • 11 replies
  • 0 likes

Solved!! HELP! I was charged twice this month.

I was charged twice this month for the Spotify Premium Account. Please refund my second charge as I only want spotify premium for one month. I am a student and CANNOT afford to have money taken every week from my account.Many thanks,L

  • Regular
  •    I was charged twice this month for the Spotify Premium Account.  Please refund my second charge as I only want spotify premium for one month. I am a student and CANNOT afford to ha...
  • Jose_M
  • Spotify Star
  • 1231 Views
  • 6 replies
  • 0 likes
  • 1231 Views
  • 6 replies
  • 0 likes

Superuser Contribution Help! I haven't subscribe to Premium, but suddenly Spotify gets my money!

I previously use Spotify, and I have stopped subscription for around a year. However, suddenly there is a message from Visa Card showing that Spotify is getting my money! Why?! Help! My Visa ends at 2079.Music lover from Hong Kong.

  • Casual Listener
  • I previously use Spotify, and I have stopped subscription for around a year. However, suddenly there is a message from Visa Card showing that Spotify is getting my money! Why?!   Help! My Visa...
  • Daisy
  • Spotify Legend
  • 399 Views
  • 7 replies
  • 0 likes
  • 399 Views
  • 7 replies
  • 0 likes

Solved!! Producer adds music

Hi,Does anyone know how to dissable producers adding music to the spotify playlist? I’ve given STMPD RCRDS acces to add new music, but i’d would like to cancel their access.

  • Newbie
  •   Hi, Does anyone know how to dissable producers adding music to the spotify playlist? I’ve given STMPD RCRDS acces to add new music, but i’d would like to cancel their access.
  • Jose_M
  • Spotify Star
  • 466 Views
  • 1 replies
  • 1 likes
  • 466 Views
  • 1 replies
  • 1 likes

Spotify doesn't allow me to pay premium and insist on family plan istead

PlanPremiumCountry Mexico DeviceSamsung Galaxy 8+Operating SystemAndroid Oreo My Question or IssueWhen I try to pay for premium, Spotify show me a message of not being elegible for the promotion and suggest to pay for family plan instead, I don't wan...

  • Newbie
  • Plan Premium Country  Mexico  Device Samsung Galaxy 8+ Operating System Android Oreo   My Question or Issue When I try to pay for premium, Spotify show me a message of n...
  • Jose_M
  • Spotify Star
  • 244 Views
  • 1 replies
  • 1 likes
  • 244 Views
  • 1 replies
  • 1 likes

Spotify collects millions of dollars from us while we are forced to help each other here.

PlanPremium FamilyCountry USDeviceMacbook Pro late 2015 My Question or Issue Can't seem to upgrade to Family. When my family accepts invitation, it just brings them to my login. Any suggestions would be much appreciated.

  • Newbie
  • Plan Premium Family Country  US Device Macbook Pro late 2015   My Question or Issue   Can't seem to upgrade to Family. When my family accepts invitation, it just brings them t...
  • Jose_M
  • Spotify Star
  • 266 Views
  • 1 replies
  • 1 likes
  • 266 Views
  • 1 replies
  • 1 likes

Solved!! Two premium subscriptions with same paypal

How is it possible to pay premium for two accounts with the same paypal? I tried to search a lot, and found out that theoretically it is possible (it was posted multiple times), but the method was not posted anywhere. With the first account there was...

  • Casual Listener
  • How is it possible to pay premium for two accounts with the same paypal? I tried to search a lot, and found out that theoretically it is possible (it was posted multiple times), but the method was no...
  • attila3
  • Casual Listener
  • 1426 Views
  • 1 replies
  • 0 likes
  • paypal
    Premium
  • 1426 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Activate Hulu" button not showing?

I have the Premium subscription through the student + Hulu plan, but the "Activate Hulu" button is not showing up on my Account Overview page. What's going on?

  • Newbie
  • I have the Premium subscription through the student + Hulu plan, but the "Activate Hulu" button is not showing up on my Account Overview page. What's going on?
  • Deseray3
  • Newbie
  • 39125 Views
  • 36 replies
  • 8 likes
  • 39125 Views
  • 36 replies
  • 8 likes

Being charged after cancelling AND a month after free trial.

So I had the free month trial (Germany) in September.After that, I cancelled the premium trial and for October everything was good, but today, paypal told me, that I have been charged the premium price WITHOUT me changing anything.So in short:Septemb...

  • Casual Listener
  • So I had the free month trial (Germany) in September. After that, I cancelled the premium trial and for October everything was good, but today, paypal told me, that I have been charged the premium p...
  • Jose_M
  • Spotify Star
  • 536 Views
  • 1 replies
  • 1 likes
  • 536 Views
  • 1 replies
  • 1 likes

Why was I changed to Premium for Family

PlanPremiumCountry IrelandDeviceN/AOperating SystemN/A My Question or Issue I just noticed on my latest bill that my premium has jumped up to €14.99. It seems I am on Premium for Family and I did not request this. Why was I changed and can I get a re...

  • Regular
  • Plan Premium Country  Ireland Device N/A Operating System N/A   My Question or Issue  I just noticed on my latest bill that my premium has jumped up to €14.99.  It seems...
  • Bethany_Dawn
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Switch to family during one year promo

PlanPremiumCountrySwitzerland Hi everyone Last december I subscribed for the promo, that you pay for one year for the price of ten months. It expires on december 24. If I switch to Premium Family now, will there be a compensation with the price for t...

  • Newbie
  • Plan Premium Country Switzerland  Hi everyone  Last december I subscribed for the promo, that you pay for one year for the price of ten months. It expires on december 24. If I switch t...
  • Bethany_Dawn
  • Community Legend
  • 502 Views
  • 1 replies
  • 0 likes
  • 502 Views
  • 1 replies
  • 0 likes

Family music subscriptions

I’m looking at starting a family pack but we don’t live at the same address. 3 out of the 5 accounts do. Will this matter? thanks

  • Newbie
  •    I’m looking at starting a family pack but we don’t live at the same address. 3 out of the 5 accounts do. Will this matter?   thanks
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes