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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70660 Views

19 replies

94 likes

  • 70660 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

134452 Views

69 replies

10 likes

Premium for Family
  • 134452 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

73244 Views

89 replies

4 likes

  • 73244 Views
  • 89 replies
  • 4 likes

Gift card (US) for offer

PlanPremiumCountry DeviceiPhone 8Operating SystemiOS 10 My Question or IssueHello! Can I pay a premium for an offer 3 months for 9.99, if I use a Gift card (US) 10 dollars code? Thank you

Newbie

  Plan Premium Country   Device iPhone 8 Operating System iOS 10   My Question or Issue Hello! Can I pay a premium for an offer 3 months for 9.99, if I use a Gift card (US) ...

Billy-J

Spotify Star

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

I bought premium but my account is still on free

Hi today 15 juni I bought premium for 3 months 0.99 cent but my account is still on free mode I did everything but it still doesn't work I got a Gmail that my payment was sent successfully but when I go on the account it still says I haven't bought i...

Newbie

Hi today 15 juni I bought premium for 3 months 0.99 cent but my account is still on free mode I did everything but it still doesn't work I got a Gmail that my payment was sent successfully but when I...

OneByBoo

Roadie

276 Views

1 replies

0 likes

  • 276 Views
  • 1 replies
  • 0 likes

Solved!! premium downloading stopped working

Had premium for a little over a year now but now all of a sudden the premium feature of downloading and at the worst time where im traveling and was going to use the offline playback. Now when i sswitch on downloading it just says that its a premium ...

Newbie

Had premium for a little over a year now but now all of a sudden the premium feature of downloading and at the worst time where im traveling and was going to use the offline playback. Now when i sswi...

Billy-J

Spotify Star

490 Views

1 replies

0 likes

  • 490 Views
  • 1 replies
  • 0 likes

Double Payment

My Question or Issue Why was I charged twice for the premium subscription this month?

Newbie

My Question or Issue   Why was I charged twice for the premium subscription this month?

Billy-J

Spotify Star

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

signed up for premium with 3 months free, got billed immediately

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

651 Views

1 replies

0 likes

  • 651 Views
  • 1 replies
  • 0 likes

Why dint i get premium

As shown in the screenshot i payed for premium todaybut when i checked it dint show me that i had premium my friend told me to ask herecan anyone help me with this??

Casual Listener

As shown in the screenshot i payed for premium today but when i checked it dint show me that i had premium my friend told me to ask here can anyone help me with this??   <Community Rock S...

Billy-J

Spotify Star

726 Views

6 replies

0 likes

Premium
  • 726 Views
  • 6 replies
  • 0 likes

3 months for €0,99

PlanFree/PremiumCountryNederlandDeviceLaptopOperating SystemWindows 10 My Question or IssueI have bought 3 months of premium spotify for €0.99, money has been taken form my bank account but the subscription didn't have change.

Casual Listener

Plan Free/Premium Country Nederland Device Laptop Operating System Windows 10   My Question or Issue I have bought 3 months of premium spotify for €0.99, money has been taken form my b...

OneByBoo

Roadie

855 Views

5 replies

0 likes

  • 855 Views
  • 5 replies
  • 0 likes

Moving from Family Premium Member to new Family Premium in a Different Country

So, currently am a member of a family premium plan in Germany.Things changed, and I moved to US and am no longer a member of this household. What is the right process and approach here?What can I do to perserve my playlists properly? I tried cancelin...

Casual Listener

So, currently am a member of a family premium plan in Germany. Things changed, and I moved to US and am no longer a member of this household.   What is the right process and approach here? W...

OneByBoo

Roadie

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Unable to pay with an OTP credit card

PlanPremiumCountryEgypt DeviceSamsung Galaxy A8+Operating System Android Oreo My Question or Issue I live in Egypt and I signed up for Premium Account with my credit card after the trial period it told me to update my payment method and i tried and t...

Newbie

  Plan Premium Country Egypt   Device Samsung Galaxy A8+ Operating System  Android Oreo   My Question or Issue   I live in Egypt and I signed up for Premium...

OneByBoo

Roadie

1176 Views

1 replies

1 likes

  • 1176 Views
  • 1 replies
  • 1 likes

Problem changing payment card in French Polynesia

Plan PremiumCountry French Polynesia Device(iPhone 8, iMac, google home) Hi, I am premium for more than a year. Today my subscription was canceled because of trouble with my card. When I tried to change the card, it doesn't let me pay because is a Po...

Newbie

  Plan Premium Country French Polynesia   Device (iPhone 8, iMac, google home)   Hi,   I am premium for more than a year. Today my subscription was canceled&nbs...

OneByBoo

Roadie

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

After unsuccessful payment via PayPal, PP subscribes Spotify but Premium is off

I tried to pay for Spotify Premium with PayPal several times today but every time I got error: "Nie udało się zrealizować płatności. Spróbuj ponownie albo użyj inne metody płatności. Poproś o pomoc" ("Unable to complete paymant. Please try again or c...

Newbie

I tried to pay for Spotify Premium with PayPal several times today but every time I got error: "Nie udało się zrealizować płatności. Spróbuj ponownie albo użyj inne metody płatności. Poproś o pomoc" ...

OneByBoo

Roadie

661 Views

1 replies

0 likes

  • 661 Views
  • 1 replies
  • 0 likes

Subscription History

Is there a way to view your past subscription history/how to check if you've used premium before? PlanFree; want to get premium soon, but I don't know if the $0.99 offer will apply to meCountryUSA I'm ok with checking in different ways, whether on th...

Newbie

Is there a way to view your past subscription history/how to check if you've used premium before?   Plan Free; want to get premium soon, but I don't know if the $0.99 offer will apply to me ...

Billy-J

Spotify Star

4185 Views

1 replies

0 likes

  • 4185 Views
  • 1 replies
  • 0 likes

ACTUALIZACIÓN DE METODO DE PAGO

PORQUE CUANDO ACTUALIZE MI FORMA DE PAGO A OTRA TARJETA ME HIZO UN CARGO SI AUN NO TOCA EL COBRO DE LA MENSUALIDAD

Casual Listener

PORQUE CUANDO ACTUALIZE MI FORMA DE PAGO A OTRA TARJETA ME HIZO UN CARGO SI AUN NO TOCA EL COBRO DE LA MENSUALIDAD

robertosanchez

Casual Listener

439 Views

2 replies

0 likes

  • 439 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cargo de $60 MXN por actualizar/cambiar mi tarjeta de crédito

PlanPremiumCountryMéxico My Question or IssueAcabo de actualizar mi método de pago (tarjeta de crédito) debido a que la que tenía registrada fue robada, sin embargo, al actualizar los datos, me hicieron un cargo de $60 MXN, ¿por qué motivo? Mi plan l...

Casual Listener

Plan Premium Country México   My Question or Issue Acabo de actualizar mi método de pago (tarjeta de crédito) debido a que la que tenía registrada fue robada, sin embargo, al actualizar lo...

Astel

Casual Listener

1361 Views

2 replies

2 likes

  • 1361 Views
  • 2 replies
  • 2 likes

Trial Declined

I tried getting a $0.99 trial today and the card I used said payment failed. It said I already got the trial and that I’m not eligible for it. I don’t remember ever getting the trial and I don’t have premium. Is it because the card I used got it on a...

Newbie

I tried getting a $0.99 trial today and the card I used said payment failed. It said I already got the trial and that I’m not eligible for it. I don’t remember ever getting the trial and I don’t have...

OneByBoo

Roadie

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

No Hulu Activation with Premium Account

Plan: PremiumFree/PremiumCountry: USA Device: MacBook Pro(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System: iOS 10(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am stil not seeing Hulu Activation when I log into Spoti...

Casual Listener

Plan: Premium Free/Premium Country: USA   Device:  MacBook Pro (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System: iOS 10 (iOS 10, Android Oreo, Windows 10,etc...

D0nkeyBOB

Newbie

800 Views

4 replies

0 likes

Hulu Subscription
  • 800 Views
  • 4 replies
  • 0 likes

Using paypal to pay for premium not working without creditcard/bank issue.

PlanTrying to get premiumCountry Sweden Operating SystemW10 My Question or IssueSo i have purchased regular spotify premium before through Paypal, however now when i was going to refresh my subscription it would not let me, telling me i need to conne...

Newbie

Plan Trying to get premium Country Sweden   Operating System W10   My Question or Issue So i have purchased regular spotify premium before through Paypal, however now when i was g...

OneByBoo

Roadie

346 Views

1 replies

1 likes

  • 346 Views
  • 1 replies
  • 1 likes

Solved!! Hola, necesito ayuda!

Compre un s10 plus active mis 6 meses gratis, pero me cargaron a mi tarjeta.

Newbie

Compre un s10 plus active mis 6 meses gratis, pero me cargaron a mi tarjeta.

OneByBoo

Roadie

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Subscription problem

Hi All, I've had a family premium plan for a while unfortunaely ladt month we had a problem with the payment being taken my fault it wasn't done in good time however I paid and but it only allowed me renew as a single is there a workaround it seems p...

Casual Listener

Hi All, I've had a family premium plan for a while unfortunaely ladt month we had a problem with the payment being taken my fault it wasn't done in good time however I paid and but it only allowed me...

OneByBoo

Roadie

523 Views

5 replies

0 likes

  • 523 Views
  • 5 replies
  • 0 likes

Superuser Contribution 3-month Premium Eligibility

PlanFree/PremiumCountryPhilippinesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)iPhone 6 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.)iOs 12.3.1 My Question or IssueSpotify Montly Premium is about to expire today and I want t...

Casual Listener

Plan Free/Premium Country Philippines Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) iPhone 6 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.) iOs 12.3.1 &nbsp...

Peter

Spotify Legend

601 Views

2 replies

0 likes

  • 601 Views
  • 2 replies
  • 0 likes