Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

21935 Views

28 replies

4 likes

  • 21935 Views
  • 28 replies
  • 4 likes

Spotify app stopped working

Hi. I’m a user in Canada. My app had stopped working. Won’t allow me to search or access the home screen. Constant “3 dots of internet thinking”. Yes I’ve signed in and out. Yes I’ve rebooted my device. I CANNOT reach customer service. I’ve tried and...

Newbie

Hi. I’m a user in Canada. My app had stopped working. Won’t allow me to search or access the home screen. Constant “3 dots of internet thinking”.  Yes I’ve signed in and out. Yes I’ve rebooted m...

OneByBoo

Roadie

1090 Views

1 replies

0 likes

  • 1090 Views
  • 1 replies
  • 0 likes

Landscape

Fix landscape view.  I'm gonna cancel my subscription. 

Music Fan

Fix landscape view.  I'm gonna cancel my subscription. 

Maxim

Spotify Star

1011 Views

3 replies

1 likes

  • 1011 Views
  • 3 replies
  • 1 likes

Superuser Contribution No se puede obtener premium

he intentado durante horas obtener una cuenta premium pero no lo consigo, me dice que hay error de pago.

Newbie

he intentado durante horas obtener una cuenta premium pero no lo consigo, me dice que hay error de pago.  

Daisy

Spotify Legend

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Tengo un plan familiar y todo marchaba bien. Cuando se realizo el cobro mensual, todos los miembros invitados perdieron la cuenta premium y volvieron a free. No puedo visualizar a ningun miembro en la lista de familiares. He intentado enviar invitaci...

Newbie

Tengo un plan familiar y todo marchaba bien. Cuando se realizo el cobro mensual, todos los miembros invitados perdieron la cuenta premium y volvieron a free. No puedo visualizar a ningun miembro en l...

Daisy

Spotify Legend

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

Free account but still being charged for previous premium subscription

My subscription changed from premium to free and I decided to accept unsubscribing to premium. But now I'm still being charged as if my account is still subscribed.

Casual Listener

My subscription changed from premium to free and I decided to accept unsubscribing to premium. But now I'm still being charged as if my account is still subscribed.  

Robert_W

Community Legend

946 Views

3 replies

0 likes

  • 946 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Charged for subscribing to Premium trial

PlanPremium trialCountryMalaysia My Question or IssueI'm a user in Malaysia that used my Malaysian debit card to subscribe to Spotify premium. As I understand it, the first 30 days are free and Spotify even sent me a receipt saying that I was charged...

Casual Listener

Plan Premium trial Country Malaysia   My Question or Issue I'm a user in Malaysia that used my Malaysian debit card to subscribe to Spotify premium. As I understand it, the first 30 days a...

Katerina

Spotify Legend

1829 Views

6 replies

0 likes

  • 1829 Views
  • 6 replies
  • 0 likes

I payed twice in month for premium

PlanFree/PremiumCountryPolandDeviceXiaomi mi a1Operating SystemAndroid 9My Question or IssueI didnt have money on card and i was be on free plan. Then, when money is came, spotify took some automaticly. It was be 8.05 that is almost week ago. Today i...

photo_2019-05-14_11-11-10.jpg photo_2019-05-14_11-10-50.jpg

Newbie

  Plan Free/Premium Country Poland Device Xiaomi mi a1 Operating System Android 9 My Question or Issue I didnt have money on card and i was be on free plan. Then, when money is came, s...

Billy-J

Spotify Star

555 Views

1 replies

0 likes

  • 555 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do we get support response from Spotify?

After two weeks, I have had no response from Spotify (https://community.spotify.com/t5/Subscriptions/Free-google-home-mini/m-p/4736016). The company is okay with taking my mony for a subscription, but gives no way for me to get support for a legitima...

Regular

After two weeks, I have had no response from Spotify (https://community.spotify.com/t5/Subscriptions/Free-google-home-mini/m-p/4736016).  The company is okay with taking my mony for a subscripti...

mikexl

Regular

1048 Views

5 replies

0 likes

  • 1048 Views
  • 5 replies
  • 0 likes

Premium subscription not working

Plan - Premium Country - U.KDevice - Sony Xperia L3 My Question or IssueI just recently changed phones from a Samsung to Sony and after changing my apps over I am having lots of trouble with the Spotify app. First of all it kept crashing every 30 sec...

Visitor

  Plan - Premium  Country - U.K Device - Sony Xperia L3   My Question or Issue I just recently changed phones from a Samsung to Sony and after changing my apps over I am having l...

OneByBoo

Roadie

611 Views

1 replies

0 likes

  • 611 Views
  • 1 replies
  • 0 likes

Hulu Signon

My Hulu app shows on my spotify account, but now when I go to Hulu it doesn't see that I'm subscribed and tries to get me to start a free trial. I know the passwords are both correct, (they are the same,) and it was working even after I switched bill...

Casual Listener

My Hulu app shows on my spotify account, but now when I go to Hulu it doesn't see that I'm subscribed and tries to get me to start a free trial. I know the passwords are both correct, (they are the s...

Billy-J

Spotify Star

815 Views

3 replies

0 likes

All Platforms
Subscription
  • 815 Views
  • 3 replies
  • 0 likes

Refund not recieved

Hi three days ago I was charged for premium and asked to be reverted to free and get a refund. I am back to the free plan, but have yet to receive the refund.

Newbie

Hi three days ago I was charged for premium and asked to be reverted to free and get a refund. I am back to the free plan, but have yet to receive the refund.

Billy-J

Spotify Star

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Solved!! I live in 2 countries.

PlanPremiumCountryUSA & ArgentinaDeviceSamsung Laptop and Galaxy s7Operating SystemWindows 10 & Android My Question or IssueI live in 2 countries: USA & Argentina. I want to sign up for Premium but I understand that there is different song content av...

Newbie

Plan Premium Country USA & Argentina Device Samsung Laptop and Galaxy s7 Operating System Windows 10 & Android   My Question or Issue I live in 2 countries: USA & Argentina...

Billy-J

Spotify Star

592 Views

1 replies

0 likes

  • 592 Views
  • 1 replies
  • 0 likes

Premium

I just wanted to try Spotify Premium, and they sad 30 days for free. So I needed to pay €0,01. And I did. But when I looked, I didn’t have Premium. So I created a new email account, because I thought it was my email account. But when I payed €0,01 wi...

Visitor

I just wanted to try Spotify Premium, and they sad 30 days for free. So I needed to pay €0,01. And I did. But when I looked, I didn’t have Premium. So I created a new email account, because I thought...

Billy-J

Spotify Star

594 Views

1 replies

0 likes

  • 594 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Australia] - "We're sorry but you're not able to redeem at this moment" error

Registered interest as was already a premium subscriber - recieved email that the google mini was now available that i had reserved on the 24/4/19. I have clicked the 'get it now' link everyday since then up until today where i am posting for help on...

Casual Listener

Registered interest as was already a premium subscriber - recieved email that the google mini was now available that i had reserved on the 24/4/19.   I have clicked the 'get it now' link every...

Sweetz1

Newbie

2406 Views

12 replies

0 likes

All Platforms
Subscription
  • 2406 Views
  • 12 replies
  • 0 likes

Solved!!Superuser Contribution Offline playing of songs not possible on iPhone

Hey all, I have Spotify Premium Family, and I downloaded quite a lot of songs on my iPhone SE 32GB... all worked fine but since a few days I can not play the songs without any internet connection. Whenever I start a song and go offline it finishes th...

Casual Listener

Hey all, I have Spotify Premium Family, and I downloaded quite a lot of songs on my iPhone SE 32GB... all worked fine but since a few days I can not play the songs without any internet connection. Wh...

Billy-J

Spotify Star

1596 Views

5 replies

0 likes

  • 1596 Views
  • 5 replies
  • 0 likes

Solved!! Songs keep changing

When i start a playlist, after the first song it starts playing random songs

Casual Listener

When i start a playlist, after the first song it starts playing random songs

Billy-J

Spotify Star

5407 Views

3 replies

0 likes

  • 5407 Views
  • 3 replies
  • 0 likes

Solved!! double subscription activation of TWO different plans

I have just bought a service called "Premium for the family", but unfortunately I also paid for a subscription earlier. "PREMIUM" (usually) for 6 months in advance. Can I count on his return if I will pay the PREMIUM FOR THE FAMILY monthly anyway?Pla...

Newbie

I have just bought a service called "Premium for the family", but unfortunately I also paid for a subscription earlier. "PREMIUM" (usually) for 6 months in advance. Can I count on his return if I wil...

Brunelicia

Community Legend

593 Views

1 replies

0 likes

  • 593 Views
  • 1 replies
  • 0 likes

Charged twice per month

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Brunelicia

Community Legend

1037 Views

3 replies

0 likes

  • 1037 Views
  • 3 replies
  • 0 likes

PayPal won't show my bank account as an option to pay?

When I go to purchase spotify premium on either my iPhone XR or windows 10 computer, when I log in through PayPal it doesn't give me the option to pay with my bank account. Although, my bank account is shown as an option to pay on my brother's spotif...

Newbie

When I go to purchase spotify premium on either my iPhone XR or windows 10 computer, when I log in through PayPal it doesn't give me the option to pay with my bank account. Although, my bank account ...

OneByBoo

Roadie

572 Views

1 replies

1 likes

  • 572 Views
  • 1 replies
  • 1 likes

Solved!! Spotify duo

When I send an invitation to my girlfriend after logging in when there is a question about your account, some strange characters like xfstdv6ge8ev are displayed and you can not confirm the address.

Casual Listener

When I send an invitation to my girlfriend after logging in when there is a question about your account, some strange characters like xfstdv6ge8ev are displayed and you can not confirm the address.

OneByBoo

Roadie

1640 Views

4 replies

0 likes

  • 1640 Views
  • 4 replies
  • 0 likes