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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
128580 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
56581 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
231460 Views
144 replies
13 likes
Hi, I updated my Premium DUO account so that my girlfriend could subscribe but at the time of entering the address it generates an error, and the help link is missing (404 error). I tried entering exactly the same address as the subscriber and by geo...
Hi, I updated my Premium DUO account so that my girlfriend could subscribe but at the time of entering the address it generates an error, and the help link is missing (404 error). I...
Spotify Legend
10618 Views
9 replies
7 likes
PlanPremiumCountryCanadaDevicedesktopOperating Systemwindow10 My Question or Issue I got an email from spotify and when I go to google store it doesnt have discount. I tried to enter code as well and its saying already redeemed code. what should i do...
Plan Premium Country Canada Device desktop Operating System window10 My Question or Issue I got an email from spotify and when I go to google store it doesnt have discount. I...
Spotify Star
399 Views
1 replies
0 likes
PlanStudent PremiumCountryUnited StatesDeviceIphone 6s PlusOperating SystemWindows 10 My Question or Issue I ordered my subscription on the 5th and by the 15th the subscription had ended without any notice.
Plan Student Premium Country United States Device Iphone 6s Plus Operating System Windows 10 My Question or Issue I ordered my subscription on the 5th and by the 15th the subsc...
Spotify Star
289 Views
3 replies
0 likes
PlanPremiumCountryUnited StatesDeviceWindows PCOperating SystemWindows 10 My Question or IssueWhenever I try to activate the Hulu subscription, it takes me to a 502 bad gateway page. I'm using Google Chrome on Windows 10.
Plan Premium Country United States Device Windows PC Operating System Windows 10 My Question or Issue Whenever I try to activate the Hulu subscription, it takes me to a 502 bad gatew...
Community Legend
3930 Views
1 replies
1 likes
PlanFree/PremiumCountry Device Operating System My Question or IssueI have Spotify Premium and Hulu I can't watch... asks me to sign up for trial subscription??? What am I supposed to do??? BOTH ARE ACTIVATED
Plan Free/Premium Country Device Operating System My Question or Issue I have Spotify Premium and Hulu I can't watch... asks me to sign up for trial subscripti...
Spotify Star
253 Views
1 replies
0 likes
PlanPremiumCountry DeviceSamsung Galaxy S7 Edge, Macbook Pro late 2013Operating SystemAndroid Oreo, Macintosh My Question or IssueIn my haste to secure a google home mini, I selected the Chalk version of the Google Home Mini and google is advising it...
Plan Premium Country Device Samsung Galaxy S7 Edge, Macbook Pro late 2013 Operating System Android Oreo, Macintosh My Question or Issue In my haste to secure a google hom...
Casual Listener
290 Views
2 replies
0 likes
PlanPremiumCountryCanadaDevicesamsung S8Operating SystemAndroid My Question or IssueI got the email regarding redeeming my google mini but every time i click the link i get redirected to a page to change my substription to the family package. I have ...
Plan Premium Country Canada Device samsung S8 Operating System Android My Question or Issue I got the email regarding redeeming my google mini but every time i click the link i get red...
Spotify Legend
468 Views
3 replies
0 likes
Country: CanadaAccount: Premium Hi, I subscribed to premium with a hotmail account, I just got the email from your team : ‘’Your Google Home Mini is now available.’’ when I follow the link, it brings me to the google store asking me for a google acco...
Country: Canada Account: Premium Hi, I subscribed to premium with a hotmail account, I just got the email from your team : ‘’Your Google Home Mini is now available.’’ &nb...
Spotify Star
1912 Views
5 replies
0 likes
PlanFree/PremiumCountryGreeceDeviceLenovo YogaOperating SystemWindows My Question or IssueI went to Italy one week ago and I bought a 1 month premium gift card thing from a gaming shop. That was a few hours before leaving the airport. The code on the...
Plan Free/Premium Country Greece Device Lenovo Yoga Operating System Windows My Question or Issue I went to Italy one week ago and I bought a 1 month premium gift card thing from a...
Spotify Star
677 Views
1 replies
0 likes
PlanPremiumCountryCanadaDeviceiPhone 8, Mac Book Pro, DesktopMy Question or IssueI just ordered my google home mini and it got cancelled. I spoke with a google representative first and they said that they had to verify my information again and it wil...
Plan Premium Country Canada Device iPhone 8, Mac Book Pro, Desktop My Question or Issue I just ordered my google home mini and it got cancelled. I spoke with a google representative first and ...
Newbie
525 Views
3 replies
1 likes
I haven't used spotify in years but with hulu being tacked on, & netflix raisning prices, Disney coming out this year & so on, I thought I'd go ahead & get in on the deal. Well, it still links back to an email address I really don't use. I created my...
I haven't used spotify in years but with hulu being tacked on, & netflix raisning prices, Disney coming out this year & so on, I thought I'd go ahead & get in on the deal. Well, it still ...
Spotify Star
531 Views
1 replies
0 likes
I have two single Spotify Premium accounts in my house. The promo worked fine for my daughter. Mine will only populate a US address option for a Canadian account. The reply below that provides a link to a very long thread of people complaining about ...
I have two single Spotify Premium accounts in my house. The promo worked fine for my daughter. Mine will only populate a US address option for a Canadian account. The reply below th...
Spotify Star
281 Views
3 replies
0 likes
Hello ! Every month I receive a message that my payment has failed, I update my payment method for the exact same card and it works, but again the next month it fails, I update the card, etc... Can I do something about it? Thanks!
Hello ! Every month I receive a message that my payment has failed, I update my payment method for the exact same card and it works, but again the next month it fails, I update the car...
Casual Listener
347 Views
2 replies
0 likes
Hello, I've recently moved to Canada from Russia which is not supported by Spotify. I want to buy Premium subscription but my payment is beig declined because my account is Canadian and my card was mad in Russia. I wonder if there is a wasu for me to...
Hello, I've recently moved to Canada from Russia which is not supported by Spotify. I want to buy Premium subscription but my payment is beig declined because my account is Canadian and my card was m...
Spotify Star
368 Views
1 replies
0 likes
PlanFreeCountryNew ZealandDeviceOppoOperating SystemAndroid My Question or IssueHi There. $22.50 per month is being deducted from my card every month however when i log in it says free account. I have checked other emails to see if i set it up under ...
Plan Free Country New Zealand Device Oppo Operating System Android My Question or Issue Hi There. $22.50 per month is being deducted from my card every month however when i log...
Spotify Legend
399 Views
1 replies
0 likes
Plan: Premium > Free / Trying to get Premium for Starbucks PartnersCountry: USADevice: iMac, iPhone 6+Operating System: iOS 10 My Question or IssueI'm a recent hire at Starbucks and tired to set up Spotify Premium through SB partner program with my m...
Plan: Premium > Free / Trying to get Premium for Starbucks Partners Country: USA Device: iMac, iPhone 6+ Operating System: iOS 10 My Question or Issue I'm a recent hire at Starb...
Spotify Star
551 Views
3 replies
0 likes
Hi, I purchased a $10 spotify gift card. When I tried to redeem the gift card it said the code was not valid. The gift card has been activated at the store, and I scratched the back myself. I have tried reloading the page, and nothing seems to work.S...
Hi, I purchased a $10 spotify gift card. When I tried to redeem the gift card it said the code was not valid. The gift card has been activated at the store, and I scratched the back myself. I ...
Spotify Star
619 Views
1 replies
0 likes
My Question or IssueI checked my bank account to see I've gotten charged twice this month, Once on 4/5/19 and again on 4/12/19. I only have one Spotify account and the 4/5/19 charge is not showing up on my reciept list.PlanPremiumCountryU.S.A.DeviceA...
My Question or Issue I checked my bank account to see I've gotten charged twice this month, Once on 4/5/19 and again on 4/12/19. I only have one Spotify account and the 4/5/19 charge is not showing ...
Spotify Star
221 Views
1 replies
0 likes
I have been paying for a Family Plan for months but today I was billed for the premium plan and now my family members cannot access there Accounts. How can I get this changed so I am billed for the correct plan?PlanFamily CountryCanada
I have been paying for a Family Plan for months but today I was billed for the premium plan and now my family members cannot access there Accounts. How can I get this changed so I am billed for the c...
Spotify Star
423 Views
3 replies
0 likes
PlanPremium FamilyCountryCanada My Question or IssueHey ! Dunno why, when I clic on "get your google home mini", and being already logged with my account with a Family Premium, it redirects me on a page asking me to subscribe to premium..... Can some...
Plan Premium Family Country Canada My Question or Issue Hey ! Dunno why, when I clic on "get your google home mini", and being already logged with my account with a Fami...
Gig Goer
401 Views
3 replies
0 likes
