Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
191761 Views
121 replies
12 likes
- 191761 Views
- 121 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
21935 Views
28 replies
4 likes
- 21935 Views
- 28 replies
- 4 likes
Spotify app stopped working
Hi. I’m a user in Canada. My app had stopped working. Won’t allow me to search or access the home screen. Constant “3 dots of internet thinking”. Yes I’ve signed in and out. Yes I’ve rebooted my device. I CANNOT reach customer service. I’ve tried and...
Hi. I’m a user in Canada. My app had stopped working. Won’t allow me to search or access the home screen. Constant “3 dots of internet thinking”. Yes I’ve signed in and out. Yes I’ve rebooted m...
Roadie
1090 Views
1 replies
0 likes
- 1090 Views
- 1 replies
- 0 likes
Landscape
Fix landscape view. I'm gonna cancel my subscription.
Fix landscape view. I'm gonna cancel my subscription.
Spotify Star
1011 Views
3 replies
1 likes
- 1011 Views
- 3 replies
- 1 likes
Superuser Contribution No se puede obtener premium
he intentado durante horas obtener una cuenta premium pero no lo consigo, me dice que hay error de pago.
he intentado durante horas obtener una cuenta premium pero no lo consigo, me dice que hay error de pago.
Spotify Legend
277 Views
1 replies
0 likes
- 277 Views
- 1 replies
- 0 likes
Superuser Contribution Plan familiar
Tengo un plan familiar y todo marchaba bien. Cuando se realizo el cobro mensual, todos los miembros invitados perdieron la cuenta premium y volvieron a free. No puedo visualizar a ningun miembro en la lista de familiares. He intentado enviar invitaci...
Tengo un plan familiar y todo marchaba bien. Cuando se realizo el cobro mensual, todos los miembros invitados perdieron la cuenta premium y volvieron a free. No puedo visualizar a ningun miembro en l...
Spotify Legend
314 Views
1 replies
0 likes
- 314 Views
- 1 replies
- 0 likes
Free account but still being charged for previous premium subscription
My subscription changed from premium to free and I decided to accept unsubscribing to premium. But now I'm still being charged as if my account is still subscribed.
My subscription changed from premium to free and I decided to accept unsubscribing to premium. But now I'm still being charged as if my account is still subscribed.
Community Legend
946 Views
3 replies
0 likes
- 946 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Charged for subscribing to Premium trial
PlanPremium trialCountryMalaysia My Question or IssueI'm a user in Malaysia that used my Malaysian debit card to subscribe to Spotify premium. As I understand it, the first 30 days are free and Spotify even sent me a receipt saying that I was charged...
Plan Premium trial Country Malaysia My Question or Issue I'm a user in Malaysia that used my Malaysian debit card to subscribe to Spotify premium. As I understand it, the first 30 days a...
Spotify Legend
1829 Views
6 replies
0 likes
- 1829 Views
- 6 replies
- 0 likes
I payed twice in month for premium
PlanFree/PremiumCountryPolandDeviceXiaomi mi a1Operating SystemAndroid 9My Question or IssueI didnt have money on card and i was be on free plan. Then, when money is came, spotify took some automaticly. It was be 8.05 that is almost week ago. Today i...
Plan Free/Premium Country Poland Device Xiaomi mi a1 Operating System Android 9 My Question or Issue I didnt have money on card and i was be on free plan. Then, when money is came, s...
Spotify Star
555 Views
1 replies
0 likes
- 555 Views
- 1 replies
- 0 likes
Superuser Contribution How do we get support response from Spotify?
After two weeks, I have had no response from Spotify (https://community.spotify.com/t5/Subscriptions/Free-google-home-mini/m-p/4736016). The company is okay with taking my mony for a subscription, but gives no way for me to get support for a legitima...
After two weeks, I have had no response from Spotify (https://community.spotify.com/t5/Subscriptions/Free-google-home-mini/m-p/4736016). The company is okay with taking my mony for a subscripti...
Regular
1048 Views
5 replies
0 likes
- 1048 Views
- 5 replies
- 0 likes
Premium subscription not working
Plan - Premium Country - U.KDevice - Sony Xperia L3 My Question or IssueI just recently changed phones from a Samsung to Sony and after changing my apps over I am having lots of trouble with the Spotify app. First of all it kept crashing every 30 sec...
Plan - Premium Country - U.K Device - Sony Xperia L3 My Question or Issue I just recently changed phones from a Samsung to Sony and after changing my apps over I am having l...
Roadie
611 Views
1 replies
0 likes
- 611 Views
- 1 replies
- 0 likes
Hulu Signon
My Hulu app shows on my spotify account, but now when I go to Hulu it doesn't see that I'm subscribed and tries to get me to start a free trial. I know the passwords are both correct, (they are the same,) and it was working even after I switched bill...
My Hulu app shows on my spotify account, but now when I go to Hulu it doesn't see that I'm subscribed and tries to get me to start a free trial. I know the passwords are both correct, (they are the s...
Spotify Star
815 Views
3 replies
0 likes
All Platforms
Subscription
- 815 Views
- 3 replies
- 0 likes
Refund not recieved
Hi three days ago I was charged for premium and asked to be reverted to free and get a refund. I am back to the free plan, but have yet to receive the refund.
Hi three days ago I was charged for premium and asked to be reverted to free and get a refund. I am back to the free plan, but have yet to receive the refund.
Spotify Star
423 Views
1 replies
0 likes
- 423 Views
- 1 replies
- 0 likes
Solved!! I live in 2 countries.
PlanPremiumCountryUSA & ArgentinaDeviceSamsung Laptop and Galaxy s7Operating SystemWindows 10 & Android My Question or IssueI live in 2 countries: USA & Argentina. I want to sign up for Premium but I understand that there is different song content av...
Plan Premium Country USA & Argentina Device Samsung Laptop and Galaxy s7 Operating System Windows 10 & Android My Question or Issue I live in 2 countries: USA & Argentina...
Spotify Star
592 Views
1 replies
0 likes
- 592 Views
- 1 replies
- 0 likes
Premium
I just wanted to try Spotify Premium, and they sad 30 days for free. So I needed to pay €0,01. And I did. But when I looked, I didn’t have Premium. So I created a new email account, because I thought it was my email account. But when I payed €0,01 wi...
I just wanted to try Spotify Premium, and they sad 30 days for free. So I needed to pay €0,01. And I did. But when I looked, I didn’t have Premium. So I created a new email account, because I thought...
Spotify Star
594 Views
1 replies
0 likes
- 594 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution [Australia] - "We're sorry but you're not able to redeem at this moment" error
Registered interest as was already a premium subscriber - recieved email that the google mini was now available that i had reserved on the 24/4/19. I have clicked the 'get it now' link everyday since then up until today where i am posting for help on...
Registered interest as was already a premium subscriber - recieved email that the google mini was now available that i had reserved on the 24/4/19. I have clicked the 'get it now' link every...
Newbie
2406 Views
12 replies
0 likes
All Platforms
Subscription
- 2406 Views
- 12 replies
- 0 likes
Solved!!Superuser Contribution Offline playing of songs not possible on iPhone
Hey all, I have Spotify Premium Family, and I downloaded quite a lot of songs on my iPhone SE 32GB... all worked fine but since a few days I can not play the songs without any internet connection. Whenever I start a song and go offline it finishes th...
Hey all, I have Spotify Premium Family, and I downloaded quite a lot of songs on my iPhone SE 32GB... all worked fine but since a few days I can not play the songs without any internet connection. Wh...
Spotify Star
1596 Views
5 replies
0 likes
- 1596 Views
- 5 replies
- 0 likes
Solved!! Songs keep changing
When i start a playlist, after the first song it starts playing random songs
When i start a playlist, after the first song it starts playing random songs
Spotify Star
5407 Views
3 replies
0 likes
- 5407 Views
- 3 replies
- 0 likes
Solved!! double subscription activation of TWO different plans
I have just bought a service called "Premium for the family", but unfortunately I also paid for a subscription earlier. "PREMIUM" (usually) for 6 months in advance. Can I count on his return if I will pay the PREMIUM FOR THE FAMILY monthly anyway?Pla...
I have just bought a service called "Premium for the family", but unfortunately I also paid for a subscription earlier. "PREMIUM" (usually) for 6 months in advance. Can I count on his return if I wil...
Community Legend
593 Views
1 replies
0 likes
- 593 Views
- 1 replies
- 0 likes
Charged twice per month
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
1037 Views
3 replies
0 likes
- 1037 Views
- 3 replies
- 0 likes
PayPal won't show my bank account as an option to pay?
When I go to purchase spotify premium on either my iPhone XR or windows 10 computer, when I log in through PayPal it doesn't give me the option to pay with my bank account. Although, my bank account is shown as an option to pay on my brother's spotif...
When I go to purchase spotify premium on either my iPhone XR or windows 10 computer, when I log in through PayPal it doesn't give me the option to pay with my bank account. Although, my bank account ...
Roadie
572 Views
1 replies
1 likes
- 572 Views
- 1 replies
- 1 likes
Solved!! Spotify duo
When I send an invitation to my girlfriend after logging in when there is a question about your account, some strange characters like xfstdv6ge8ev are displayed and you can not confirm the address.
When I send an invitation to my girlfriend after logging in when there is a question about your account, some strange characters like xfstdv6ge8ev are displayed and you can not confirm the address.
Roadie
1640 Views
4 replies
0 likes
- 1640 Views
- 4 replies
- 0 likes