Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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Start a topicI dont use Spotify enough to pay for a subscription I'm going to cancel subscription
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Hi. I’m a user in Canada. My app had stopped working. Won’t allow me to search or access the home screen. Constant “3 dots of internet thinking”. Yes I’ve signed in and out. Yes I’ve rebooted my device. I CANNOT reach customer service. I’ve tried and...
Newbie
Hi. I’m a user in Canada. My app had stopped working. Won’t allow me to search or access the home screen. Constant “3 dots of internet thinking”. Yes I’ve signed in and out. Yes I’ve rebooted m...
OneByBoo
Roadie
1090 Views
1 replies
0 likes
Fix landscape view. I'm gonna cancel my subscription.
Music Fan
Fix landscape view. I'm gonna cancel my subscription.
Maxim
Spotify Star
1011 Views
3 replies
1 likes
he intentado durante horas obtener una cuenta premium pero no lo consigo, me dice que hay error de pago.
Newbie
he intentado durante horas obtener una cuenta premium pero no lo consigo, me dice que hay error de pago.
Daisy
Spotify Legend
277 Views
1 replies
0 likes
Tengo un plan familiar y todo marchaba bien. Cuando se realizo el cobro mensual, todos los miembros invitados perdieron la cuenta premium y volvieron a free. No puedo visualizar a ningun miembro en la lista de familiares. He intentado enviar invitaci...
Newbie
Tengo un plan familiar y todo marchaba bien. Cuando se realizo el cobro mensual, todos los miembros invitados perdieron la cuenta premium y volvieron a free. No puedo visualizar a ningun miembro en l...
Daisy
Spotify Legend
314 Views
1 replies
0 likes
My subscription changed from premium to free and I decided to accept unsubscribing to premium. But now I'm still being charged as if my account is still subscribed.
Casual Listener
My subscription changed from premium to free and I decided to accept unsubscribing to premium. But now I'm still being charged as if my account is still subscribed.
Robert_W
Community Legend
946 Views
3 replies
0 likes
PlanPremium trialCountryMalaysia My Question or IssueI'm a user in Malaysia that used my Malaysian debit card to subscribe to Spotify premium. As I understand it, the first 30 days are free and Spotify even sent me a receipt saying that I was charged...
Casual Listener
Plan Premium trial Country Malaysia My Question or Issue I'm a user in Malaysia that used my Malaysian debit card to subscribe to Spotify premium. As I understand it, the first 30 days a...
Katerina
Spotify Legend
1829 Views
6 replies
0 likes
PlanFree/PremiumCountryPolandDeviceXiaomi mi a1Operating SystemAndroid 9My Question or IssueI didnt have money on card and i was be on free plan. Then, when money is came, spotify took some automaticly. It was be 8.05 that is almost week ago. Today i...
Newbie
Plan Free/Premium Country Poland Device Xiaomi mi a1 Operating System Android 9 My Question or Issue I didnt have money on card and i was be on free plan. Then, when money is came, s...
Billy-J
Spotify Star
555 Views
1 replies
0 likes
After two weeks, I have had no response from Spotify (https://community.spotify.com/t5/Subscriptions/Free-google-home-mini/m-p/4736016). The company is okay with taking my mony for a subscription, but gives no way for me to get support for a legitima...
Regular
After two weeks, I have had no response from Spotify (https://community.spotify.com/t5/Subscriptions/Free-google-home-mini/m-p/4736016). The company is okay with taking my mony for a subscripti...
mikexl
Regular
1048 Views
5 replies
0 likes
Plan - Premium Country - U.KDevice - Sony Xperia L3 My Question or IssueI just recently changed phones from a Samsung to Sony and after changing my apps over I am having lots of trouble with the Spotify app. First of all it kept crashing every 30 sec...
Visitor
Plan - Premium Country - U.K Device - Sony Xperia L3 My Question or Issue I just recently changed phones from a Samsung to Sony and after changing my apps over I am having l...
OneByBoo
Roadie
611 Views
1 replies
0 likes
My Hulu app shows on my spotify account, but now when I go to Hulu it doesn't see that I'm subscribed and tries to get me to start a free trial. I know the passwords are both correct, (they are the same,) and it was working even after I switched bill...
Casual Listener
My Hulu app shows on my spotify account, but now when I go to Hulu it doesn't see that I'm subscribed and tries to get me to start a free trial. I know the passwords are both correct, (they are the s...
Billy-J
Spotify Star
815 Views
3 replies
0 likes
Hi three days ago I was charged for premium and asked to be reverted to free and get a refund. I am back to the free plan, but have yet to receive the refund.
Newbie
Hi three days ago I was charged for premium and asked to be reverted to free and get a refund. I am back to the free plan, but have yet to receive the refund.
Billy-J
Spotify Star
423 Views
1 replies
0 likes
PlanPremiumCountryUSA & ArgentinaDeviceSamsung Laptop and Galaxy s7Operating SystemWindows 10 & Android My Question or IssueI live in 2 countries: USA & Argentina. I want to sign up for Premium but I understand that there is different song content av...
Newbie
Plan Premium Country USA & Argentina Device Samsung Laptop and Galaxy s7 Operating System Windows 10 & Android My Question or Issue I live in 2 countries: USA & Argentina...
Billy-J
Spotify Star
592 Views
1 replies
0 likes
I just wanted to try Spotify Premium, and they sad 30 days for free. So I needed to pay €0,01. And I did. But when I looked, I didn’t have Premium. So I created a new email account, because I thought it was my email account. But when I payed €0,01 wi...
Visitor
I just wanted to try Spotify Premium, and they sad 30 days for free. So I needed to pay €0,01. And I did. But when I looked, I didn’t have Premium. So I created a new email account, because I thought...
Billy-J
Spotify Star
594 Views
1 replies
0 likes
Registered interest as was already a premium subscriber - recieved email that the google mini was now available that i had reserved on the 24/4/19. I have clicked the 'get it now' link everyday since then up until today where i am posting for help on...
Casual Listener
Registered interest as was already a premium subscriber - recieved email that the google mini was now available that i had reserved on the 24/4/19. I have clicked the 'get it now' link every...
Sweetz1
Newbie
2406 Views
12 replies
0 likes
Hey all, I have Spotify Premium Family, and I downloaded quite a lot of songs on my iPhone SE 32GB... all worked fine but since a few days I can not play the songs without any internet connection. Whenever I start a song and go offline it finishes th...
Casual Listener
Hey all, I have Spotify Premium Family, and I downloaded quite a lot of songs on my iPhone SE 32GB... all worked fine but since a few days I can not play the songs without any internet connection. Wh...
Billy-J
Spotify Star
1596 Views
5 replies
0 likes
When i start a playlist, after the first song it starts playing random songs
Casual Listener
When i start a playlist, after the first song it starts playing random songs
Billy-J
Spotify Star
5407 Views
3 replies
0 likes
I have just bought a service called "Premium for the family", but unfortunately I also paid for a subscription earlier. "PREMIUM" (usually) for 6 months in advance. Can I count on his return if I will pay the PREMIUM FOR THE FAMILY monthly anyway?Pla...
Newbie
I have just bought a service called "Premium for the family", but unfortunately I also paid for a subscription earlier. "PREMIUM" (usually) for 6 months in advance. Can I count on his return if I wil...
Brunelicia
Community Legend
593 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Brunelicia
Community Legend
1037 Views
3 replies
0 likes
When I go to purchase spotify premium on either my iPhone XR or windows 10 computer, when I log in through PayPal it doesn't give me the option to pay with my bank account. Although, my bank account is shown as an option to pay on my brother's spotif...
Newbie
When I go to purchase spotify premium on either my iPhone XR or windows 10 computer, when I log in through PayPal it doesn't give me the option to pay with my bank account. Although, my bank account ...
OneByBoo
Roadie
572 Views
1 replies
1 likes
When I send an invitation to my girlfriend after logging in when there is a question about your account, some strange characters like xfstdv6ge8ev are displayed and you can not confirm the address.
Casual Listener
When I send an invitation to my girlfriend after logging in when there is a question about your account, some strange characters like xfstdv6ge8ev are displayed and you can not confirm the address.
OneByBoo
Roadie
1640 Views
4 replies
0 likes