Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131479 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
65232 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
246334 Views
151 replies
13 likes
PlanFree/PremiumCountryCanadaDeviceIPhone XRMy Question or IssueI have just paid the 99 cents charge for the three months premium, twice. I have not gotten premium yet.
Plan Free/Premium Country Canada Device IPhone XR My Question or Issue I have just paid the 99 cents charge for the three months premium, twice. I have not gotten premium yet.
Roadie
402 Views
1 replies
0 likes
PlanFamily PremiumCountry Australia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify emailed both my personal and work emails about a spotify deal (Upgrade to...
Plan Family Premium Country Australia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Questio...
Casual Listener
5505 Views
50 replies
5 likes
Merhaba, Spotify dan premium yapıcam mobil ödeme ile ama olmuyor. Vodafone hattı kullanıyorum eskiden yapmama rağmen şimdi telefonuma kod geliyor o kodu yazmama rağmen devamlı Tekrar deneyin hatası alıyorum neden acaba
Merhaba, Spotify dan premium yapıcam mobil ödeme ile ama olmuyor. Vodafone hattı kullanıyorum eskiden yapmama rağmen şimdi telefonuma kod geliyor o kodu yazmama rağmen devamlı Tekrar deneyin hatası a...
Spotify Legend
1932 Views
1 replies
0 likes
I am being charged three times last April??
I am being charged three times last April??
Spotify Star
898 Views
1 replies
0 likes
Hi, I just noticed that my spotify just switch back to free version and I checked my email and saw that I needed to verify my address. My son was the one who setup my spotify account under his family subscription plan. Now, I totally missed the verif...
Hi, I just noticed that my spotify just switch back to free version and I checked my email and saw that I needed to verify my address. My son was the one who setup my spotify account under his family...
Spotify Star
434 Views
1 replies
0 likes
I've had spotify student premium for 2 years, however for some reason the last 2 months, they've been charging me for full price suddenly without even notifying me, even though I'm still at college and therefore a student. When I go to change it back...
I've had spotify student premium for 2 years, however for some reason the last 2 months, they've been charging me for full price suddenly without even notifying me, even though I'm still at college a...
Roadie
352 Views
1 replies
0 likes
I've subscribed to premium before but due to financial issue I unsubscribed for a while. Now I've decided to subscribe again but Everytime I try to load up the subscription page it'll always show a 404 error (404s and Heartbreaks), but sometimes I'm ...
I've subscribed to premium before but due to financial issue I unsubscribed for a while. Now I've decided to subscribe again but Everytime I try to load up the subscription page it'll always show a 4...
Casual Listener
379 Views
1 replies
0 likes
Pague la promo De 0.99 por 3 meses y al principio todo estaba normal resulta y pasa que ahora salgo como usuario normal no Premium y no puedo encontrar ningún recibo en la cuenta original con q la pague entró con mi usuario y nada... Revise mis otros...
Pague la promo De 0.99 por 3 meses y al principio todo estaba normal resulta y pasa que ahora salgo como usuario normal no Premium y no puedo encontrar ningún recibo en la cuenta original con q la pa...
Casual Listener
812 Views
2 replies
0 likes
Bonjour, j'ai souscrit accidentellement à un abonnement spotify premium et je voudrai le stoppé. Je n'ai plus le compte en question donc impossible de l'arrêté depuis le menu du compte. Je voudrai donc savoir comment faire ou à qui en parlé pour régl...
Bonjour, j'ai souscrit accidentellement à un abonnement spotify premium et je voudrai le stoppé. Je n'ai plus le compte en question donc impossible de l'arrêté depuis le menu du compte. Je voudrai do...
Spotify Star
629 Views
1 replies
0 likes
planFreeCountryCanadaDevicebuilt pcOperating Systemwindows 10 My Question or Issueis the free google mini thing still active for Canada? and if it is, can I use the 3 months for 0.99 CAD?
plan Free Country Canada Device built pc Operating System windows 10 My Question or Issue is the free google mini thing still active for Canada? and if it is, can I use the 3 months ...
Roadie
796 Views
1 replies
0 likes
Since today morning my spotify premium is gone for me and the rest of the family. The last payment was the 12th of May so I don't know what happened. Can anyone help me please?
Since today morning my spotify premium is gone for me and the rest of the family. The last payment was the 12th of May so I don't know what happened. Can anyone help me please?
Casual Listener
559 Views
2 replies
0 likes
Olá, boa tarde.Estou tentando assinar o plano premium, já tentei todos os planos e assinaturas, até criei outra conta, mas sempre ocorre a falha conforme print anexo. Por favor, poderiam me ajudar?
Olá, boa tarde. Estou tentando assinar o plano premium, já tentei todos os planos e assinaturas, até criei outra conta, mas sempre ocorre a falha conforme print anexo. Por favor, poderiam me...
Roadie
585 Views
5 replies
0 likes
Hi there people of the spotify world. Hopefully some kind sould can help. We are on the premium account, my partner has recently changed her phone from Apple to Android & in doing so her number.When we tried to log into her account, all her music is ...
Hi there people of the spotify world. Hopefully some kind sould can help. We are on the premium account, my partner has recently changed her phone from Apple to Android & in doing so her n...
Spotify Star
1199 Views
4 replies
0 likes
After making an account and paying for the 3 month trial, My account is still on free. the payment has been confirmed by email and it also is displayed in the invoice page when I log into the account. Paid on 18th of March. I tried logging out on eve...
After making an account and paying for the 3 month trial, My account is still on free. the payment has been confirmed by email and it also is displayed in the invoice page when I log into the account...
Roadie
726 Views
5 replies
0 likes
PlanPremiumCountryRomania My Question or IssueI've recently subscribed for Premium and as the first free month has ended, I received a message that the payment failed for some reason. Then I went to my bank and enabled payments for services on the in...
Plan Premium Country Romania My Question or Issue I've recently subscribed for Premium and as the first free month has ended, I received a message that the payment failed...
Casual Listener
1909 Views
2 replies
0 likes
Fiz meu cadastro por meio da promoção de 3 meses a R$1,99, só que no segundo mês já fui cobrado no valor de R$16,90. E já foram dois pagamentos realizados nesse valor. Eu preciso de ajuda para resolver isso!
Fiz meu cadastro por meio da promoção de 3 meses a R$1,99, só que no segundo mês já fui cobrado no valor de R$16,90. E já foram dois pagamentos realizados nesse valor. Eu preciso de ajuda para resolv...
Spotify Star
353 Views
1 replies
0 likes
Hi,und zwar folgendes Problem: Wir (meine Familie) haben ungefähr seit einem Monat Spotify Premium gehabt, als Spotify dann aber das 2. mal abbezahlt werden musste, war zurzeit kein Geld auf dem Konto meiner Mutter. Also wurde automatisch das Abo zur...
Hi, und zwar folgendes Problem: Wir (meine Familie) haben ungefähr seit einem Monat Spotify Premium gehabt, als Spotify dann aber das 2. mal abbezahlt werden musste, war zurzeit kein Geld auf dem Ko...
Composer
5341 Views
5 replies
1 likes
Does the premium features remains in my account whenever i go to any country, and does it will charge me with my own currency ?
Does the premium features remains in my account whenever i go to any country, and does it will charge me with my own currency ?
Spotify Star
792 Views
1 replies
0 likes
Hi it's my first time that i use this type of promotion but spotify says : Sembra che tu abbia già utilizzato una versione di prova, per cui non sei idoneo per l'offerta. Ma puoi sempre passare a Spotify Premium. I have never used this promotion why ...
Hi it's my first time that i use this type of promotion but spotify says : Sembra che tu abbia già utilizzato una versione di prova, per cui non sei idoneo per l'offerta. Ma puoi sempre passare a Spo...
Spotify Star
401 Views
1 replies
0 likes
My old cell phone broke down and I downloaded my spotify accoint to my new cellphone but I don't have the premium subscription I had before using same gmail account to log in
My old cell phone broke down and I downloaded my spotify accoint to my new cellphone but I don't have the premium subscription I had before using same gmail account to log in
Spotify Star
306 Views
1 replies
0 likes
