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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

194124 Views

123 replies

12 likes

  • 194124 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22095 Views

28 replies

4 likes

  • 22095 Views
  • 28 replies
  • 4 likes

Ticket

Wherw can we find the password for presale tickets whit spotify?? 

Casual Listener

Wherw can we find the password for presale tickets whit spotify??  

Brunelicia

Community Legend

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

My subscription isn't getting renewed

PlanPremiumCountryPhilippines DeviceAsus zenfone max plusOperating SystemAndroid 8.1.0 My Question or IssueI already paid around april 29 but it still says payment failed and paymaya is always sending an sms that spotify is still trying to make me pa...

Casual Listener

Plan Premium Country Philippines   Device Asus zenfone max plus Operating System Android 8.1.0    My Question or Issue I already paid around april 29 but it still says payme...

Joryll

Casual Listener

240 Views

2 replies

0 likes

  • 240 Views
  • 2 replies
  • 0 likes

Solved!! Trying to charge when I invited

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Luan

Spotify Star

424 Views

1 replies

0 likes

Trying to charge my husband when i invite him
  • 424 Views
  • 1 replies
  • 0 likes

Solved!! Charged €14.99 as Family when subbing to DUO €12.49

I had a regular premium configured at the beginning of the day and decided to start using DUO. Me and my partner did the needful to get it configured. I was surprised to see I was charged for Premium Family instead of Premium DUO. I approved to be ch...

Newbie

I had a regular premium configured at the beginning of the day and decided to start using DUO.  Me and my partner did the needful to get it configured.  I was surprised to see I was cha...

Luan

Spotify Star

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Superuser Contribution GIFT CARD FAILURE

Multiple users are now reporting that gift card PIN codes are simply not working. I reported this issue here in the community on April 16, after I was unable to resolve the problem through Twitter with @SpotifyCares. Here is a link to my post from Ap...

Roadie

Multiple users are now reporting that gift card PIN codes are simply not working.   I reported this issue here in the community on April 16, after I was unable to resolve the problem through T...

Peter

Spotify Legend

4633 Views

17 replies

0 likes

  • 4633 Views
  • 17 replies
  • 0 likes

O código do gift card foi utilizado mas o Premium não foi ativado.

Meu premium não foi ativo mesmo com o cartão presente perdendo validadePlanFree/PremiumCountryBrasilDeviceMotorola moto g 5 plusOperating SystemAndroid My Question or Issue

Casual Listener

Meu premium não foi ativo mesmo com o cartão presente perdendo validade Plan Free/Premium Country Brasil Device Motorola moto g 5 plus Operating System Android   My Question or Issue ...

Guimaraes985

Casual Listener

1001 Views

6 replies

0 likes

  • 1001 Views
  • 6 replies
  • 0 likes

Premium doesn’t work on iphone

PlanPremiumCountryUS DeviceiPhone xs max My Question or IssuePremium works on my pc. on my iphone it shows I have premium but won’t show my saved songs or any other premium feature. I does say I have premium as well. I’ve tried logging in with both m...

Newbie

Plan Premium Country US   Device iPhone xs max   My Question or Issue Premium works on my pc. on my iphone it shows I have premium but won’t show my saved songs or any other premiu...

Billy-J

Spotify Star

220 Views

1 replies

0 likes

  • 220 Views
  • 1 replies
  • 0 likes

Remove Hulu ads from Premium accounts.

PlanPremiumCountryUS DeviceallOperating SystemAndorid My Question or IssuePlease remove all Hulu ads from Premium subscription. NOTE: All "Notifications" setting such as email and push are turned off but Hulu ads persist. If Hulu ads continue, a next...

Regular

Plan Premium Country US   Device all Operating System Andorid   My Question or Issue Please remove all Hulu ads from Premium subscription. NOTE: All "Notifications" setting such ...

Billy-J

Spotify Star

5666 Views

4 replies

1 likes

  • 5666 Views
  • 4 replies
  • 1 likes

Payments to Spotify keep coming out of my account.

Hi,Payments to Spotify continue to come out of my credit card, (29th of each month) even though I have a free subscription. At some stage I had a Facebook linked account but that is closed. Also, my son used my credit card for a while for his premium...

Casual Listener

Hi, Payments to Spotify continue to come out of my credit card, (29th of each month) even though I have a free subscription. At some stage I had a Facebook linked account but that is closed. Also, m...

Garry4

Casual Listener

792 Views

2 replies

0 likes

  • 792 Views
  • 2 replies
  • 0 likes

I've started a free trial and after a short period of time i was charged for premium.

PlanPremiumCountryIsraelDeviceiPhone X Operating SystemiOS 12.2 My Question or IssueI have started a free trial and after a short period of time i decided to buy premium expecting my free trial to stay and that i wouldn't be charged immidiately. Coul...

Newbie

  Plan Premium Country Israel Device iPhone X  Operating System iOS 12.2   My Question or Issue I have started a free trial and after a short period of time i decided to buy...

Jᴀᴄᴋ

Roadie

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Spotifyed refusing to honor free home mini

So i'm from canada thepromotion sounded tempting, so i thought i'd give spotifyed a shot it always seemed interesting to me and a free home mini was a great motivater. so i get premium, they tell me its going to take a week or so til i get my code, s...

Casual Listener

So i'm from canada thepromotion sounded tempting,  so i thought i'd give spotifyed a shot it always seemed interesting to me and a free home mini was a great motivater.  so i get premium...

BurnzAll

Casual Listener

436 Views

2 replies

0 likes

  • 436 Views
  • 2 replies
  • 0 likes

Conta premium errada

Assinei minha conta premium em uma outra conta minha, tem como transferir o premium pra conta que eu realmente uso?

Visitor

Assinei minha conta premium em uma outra conta minha, tem como transferir o premium pra conta que eu realmente uso?  

Bittencourt

Spotify Star

655 Views

1 replies

0 likes

  • 655 Views
  • 1 replies
  • 0 likes

Paypal Account help

Good Morning Team I need some help with out spotify accounts, we manage over 13 spotify account within our organisation, we have a spotify account in each room with its own setup to give the office space background music. All spotify accounts are on ...

Newbie

Good Morning Team   I need some help with out spotify accounts, we manage over 13 spotify account within our organisation, we have a spotify account in each room with its own setup to give the...

Luan

Spotify Star

741 Views

2 replies

0 likes

  • 741 Views
  • 2 replies
  • 0 likes

Premium account changed to free

Hello everybody,I'm writing because my premium subscription has changed to free today, that's pretty weird since I've paid for a month of premium and not 10 days. Hope you can help me.

Casual Listener

Hello everybody, I'm writing because my premium subscription has changed to free today, that's pretty weird since I've paid for a month of premium and not 10 days. Hope you can help me.   &lt...

Billy-J

Spotify Star

2750 Views

5 replies

0 likes

  • 2750 Views
  • 5 replies
  • 0 likes

If I want to gift a YEAR subscription, is a tacky pile of gift cards my only option?

Gift cards are so tacky. It has the price emblazoned all over it. Is there a more elegant way to give a year of Premium to someone. I cannot find any info! Plan - PremiumCountry - USA

Casual Listener

Gift cards are so tacky. It has the price emblazoned all over it. Is there a more elegant way to give a year of Premium to someone. I cannot find any info!  Plan - Premium Country - ...

Billy-J

Spotify Star

1633 Views

3 replies

0 likes

  • 1633 Views
  • 3 replies
  • 0 likes

Samsung Galaxy S10 - 6 months free Spotify premium trial

Hello first post here. I am trying to redeem my 6 month free trial of Spotify premium that came with my purchase of my Galaxy S10. However when I try to redeem the offer, I get a message of 'It looks like you're not eligible for that offer, but we fo...

Newbie

Hello first post here.   I am trying to redeem my 6 month free trial of Spotify premium that came with my purchase of my Galaxy S10.   However when I try to redeem the offer, I get a me...

OneByBoo

Roadie

2253 Views

1 replies

0 likes

  • 2253 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Charged twice this month?

I upgraded from a Premium subscription to a Premium for Family subscription this month. I appear to have been charged twice as follows: - My normal Premium charge of £9.99 was taken on 8th April- My new Premium for Family charge of £14.99 was taken o...

Casual Listener

I upgraded from a Premium subscription to a Premium for Family subscription this month. I appear to have been charged twice as follows:   - My normal Premium charge of £9.99 was taken on 8th A...

lexicat101

Casual Listener

1089 Views

5 replies

0 likes

  • 1089 Views
  • 5 replies
  • 0 likes

Can't redeem Spotify/Google Mini Home deal - Canada

PremiumCanada Devices(Samsung Galaxy s7, XPS15)Operating System(Windows 10) My Question or IssueThere is a deal right now where spotify premium members in Canada can get a free google mini home, but every time I go to the following link it gives me a...

Newbie

Premium Canada   Devices (Samsung Galaxy s7, XPS15) Operating System (Windows 10)   My Question or Issue There is a deal right now where spotify premium members in Canada can get a...

Jᴀᴄᴋ

Roadie

1629 Views

3 replies

0 likes

canada
Google Home
Help
Mini
  • 1629 Views
  • 3 replies
  • 0 likes

I need help!!! I just want to close my premium account, but it won’t let me complete the steps😡

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

1576 Views

5 replies

0 likes

  • 1576 Views
  • 5 replies
  • 0 likes

Solved!! SMART/GLOBE as Payment

I want to pay by mobile. But there is no option for it. Can you please help me with this.

Newbie

I want to pay by mobile. But there is no option for it. Can you please help me with this.

Luan

Spotify Star

1546 Views

1 replies

0 likes

  • 1546 Views
  • 1 replies
  • 0 likes