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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129242 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
58123 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
233812 Views
144 replies
13 likes
PlanPremiumCountryCanadaDevice(iPhone My Question or IssueI signed up premium on April 11 around 12am, I am still waiting for the email to redeem, how long do i have to wait for
Plan Premium Country Canada Device (iPhone 😎 My Question or Issue I signed up premium on April 11 around 12am, I am still waiting for the email to redeem, how long do i have t...
Music Fan
1386 Views
8 replies
0 likes
Hi,I would like to know how to unscribe from a family account (juste for myself) to subscribe to the premium account. I would like to know if I will loose all my playlists, songs in my phone or all my preferences will be remain the same. Thank you ve...
Hi, I would like to know how to unscribe from a family account (juste for myself) to subscribe to the premium account. I would like to know if I will loose all my playlists, songs in my phone...
Community Legend
482 Views
1 replies
0 likes
PlanPremiumCountryBelgiumMy Question or IssueI am currently paying 4x 9,99 euro's.I made an account for my uncle, I think he messed things up and now I am paying for 4 accounts.I would like to cancel 3 accounts. And keep my current if I could get a r...
Plan Premium Country Belgium My Question or Issue I am currently paying 4x 9,99 euro's. I made an account for my uncle, I think he messed things up and now I am paying for 4 accounts. I would ...
Spotify Star
381 Views
1 replies
0 likes
My Question or IssueHi!I'm having a problem. I'm trying to pay my 149 plan via smart with 200 worth of load, but after i enter the pin, its just keep on error(see below photo). And receive a text message that my sim is already under subscription(seco...
My Question or Issue Hi!I'm having a problem. I'm trying to pay my 149 plan via smart with 200 worth of load, but after i enter the pin, its just keep on error(see below photo). And ...
Spotify Legend
2232 Views
3 replies
0 likes
Planupgraded to PremiumCountryUKMy Question or IssueI upgraded my account to premium for the mini. I recieved an email from spotify to say that it was ready. I clicked on the link which toook me to google store. Trying to check out I recieved an erro...
Plan upgraded to Premium Country UK My Question or Issue I upgraded my account to premium for the mini. I recieved an email from spotify to say that it was ready. I clicked on the link which too...
Spotify Star
464 Views
1 replies
0 likes
I too have cancelled premium and been charged on my credit card. I want their phone contact details its got to stop.
I too have cancelled premium and been charged on my credit card. I want their phone contact details its got to stop.
Spotify Star
1170 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueSo I'm looking to register to Spotify, but if I register soon, I have the free trial up to after the giveaway date. Would I still be eligible to get a Goog...
Plan Free/Premium Country Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue So I'm looking to register to Spotify, but if I register soon, I have...
Spotify Star
426 Views
1 replies
0 likes
Plan Family premium Country Canada DeviceiPhone 8Operating SystemLatest My Question or Issue why does it say that my plan is going to be changed?this is what is says on my subscription page: Premium for FamilyYour plan will change to Spotify Premium ...
Plan Family premium Country Canada Device iPhone 8 Operating System Latest My Question or Issue why does it say that my plan is going to be changed? this ...
Spotify Star
451 Views
1 replies
0 likes
My subscription just got renewed, but this time I got charged double the amount, can I know why? Is there something extra that I’m subscribed for?
My subscription just got renewed, but this time I got charged double the amount, can I know why? Is there something extra that I’m subscribed for?
Community Legend
309 Views
1 replies
0 likes
PlanFreeCountryGermanyDevice(iPhone 7, Laptop,Operating System(iOS 10, , Windows 10, My Question or IssueToday i bought a 30€ voucher, i got the pin (namend "merchandise pin") and i wanted my premium. But my pin didnt got accepted with the info "pin ...
Plan Free Country Germany Device (iPhone 7, Laptop, Operating System (iOS 10, , Windows 10, My Question or Issue Today i bought a 30€ voucher, i got the pin (namend "merchand...
Spotify Star
1257 Views
5 replies
0 likes
I have a €60 voucher, the PIN number to redeem the subscription was damaged when it was been scratched, so I am missing the last few digits. Customer services have sent me here, is there anyway I can get a new pin to get my subscription?
I have a €60 voucher, the PIN number to redeem the subscription was damaged when it was been scratched, so I am missing the last few digits. Customer services have sent me here, is there anywa...
Community Legend
660 Views
5 replies
0 likes
Hello, I've recently signed up to premium so I'm still confused with its features. I know I can switch the "Download" button to make my songs available offline, but if I switch it off, all my songs get grayed out. Do I need to leave the Download swit...
Hello, I've recently signed up to premium so I'm still confused with its features. I know I can switch the "Download" button to make my songs available offline, but if I switch it off, all my songs g...
Spotify Star
3257 Views
3 replies
0 likes
I'm trying to join the premium subscription but every time i use my visa it says: Payment failed. Try again, or use a different payment method. Get helpAlso i have tried more than one visa card. Any help please? CountryEgypt
I'm trying to join the premium subscription but every time i use my visa it says: Payment failed. Try again, or use a different payment method. Get help Also i have tried more than one vis...
Spotify Star
1728 Views
5 replies
0 likes
Salve, ho effettuato il pagamento il 22 marzo, e oggi, 11 aprile, mi richiede nuovamente di effettuare il pagamento nonostante non sia passato un mese. Come mai? Potete risolvere? Non mi pare il caso di pagare spotify 20 euro al mese! Anticipatamente...
Salve, ho effettuato il pagamento il 22 marzo, e oggi, 11 aprile, mi richiede nuovamente di effettuare il pagamento nonostante non sia passato un mese. Come mai? Potete risolvere? Non mi pare il caso...
Spotify Star
396 Views
1 replies
0 likes
hispotify charge me for the next mounth and the 30 days not finish yetand what i want is to cancel the subscribtion and money backPlanPremiumCountrysaudi arabiaDeviceiphone7
hi spotify charge me for the next mounth and the 30 days not finish yet and what i want is to cancel the subscribtion and money back Plan Premium Country saudi arabia Device iphone7
Casual Listener
282 Views
2 replies
0 likes
I want to switch to the Vodafone X Phone plan which includes Spotify premium but this required me to cancel the premium I already have. Will I lose all my song and playlist if I do this it will they just only be available offline?
I want to switch to the Vodafone X Phone plan which includes Spotify premium but this required me to cancel the premium I already have. Will I lose all my song and playlist if I do this it will they ...
Spotify Star
308 Views
1 replies
0 likes
PlanPremiumCountryUnited StatesDevice Operating System My Question or IssueI decided to make a new hulu account when this promotion first came out but I also had a profile on another hulu account that was no longer being used. I was wondering if I ca...
Plan Premium Country United States Device Operating System My Question or Issue I decided to make a new hulu account when this promotion first came out but I also had a...
Spotify Star
262 Views
1 replies
0 likes
My Question or IssueCancelled Spotify premium and no longer am able to change or delete card info, has Spotify saved my card info.
My Question or Issue Cancelled Spotify premium and no longer am able to change or delete card info, has Spotify saved my card info.
Moderator
2269 Views
5 replies
0 likes
Hello, I am planning to buy a 1 Month Spotify gift card. However, I’ve been reading online and I discovered people had to fill in their credit card details after adding in the gift card so that they would then get the free trial. As I am a student wh...
Hello, I am planning to buy a 1 Month Spotify gift card. However, I’ve been reading online and I discovered people had to fill in their credit card details after adding in the gift card so th...
Spotify Star
1618 Views
1 replies
0 likes
PlanSpotify Premium for FamilyCountryCA, Canada My Question:Why is the Spotify Premium Family package (at $14.99 a month) not eligible for the Google Home Mini? I have been a subscriber since 2016 as a Premium member at that, yet now that i have my f...
Plan Spotify Premium for Family Country CA, Canada My Question: Why is the Spotify Premium Family package (at $14.99 a month) not eligible for the Google Home Mini? I have been a subscri...
Spotify Star
439 Views
1 replies
1 likes
