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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6232 Views
  • 23 replies
  • 2 likes
  • 6232 Views
  • 23 replies
  • 2 likes

Superuser Contribution No reconoce mi suscripcion

Buen dia¡¡¡ Yo he pagado mi suscripcion premium por 3 meses y no la respeta, me cambio a suscripcion gratuita, el pago lo hice el 09 Junio de 2017

  • Newbie
  • Buen dia¡¡¡ Yo he pagado mi suscripcion premium por 3 meses y no la respeta, me cambio a suscripcion gratuita, el pago lo hice el 09 Junio de 2017
  • Daisy
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Student Account and still got charged standard premium

Hi everybody, I verified that I am a student in my account. It said that my fee would we 50% off the standard premium from there on. Nevertheless, I got charged full premium fee and my status reset to "standard premium". This already happend twice (2...

  • Newbie
  • Hi everybody,   I verified that I am a student in my account. It said that my fee would we 50% off the standard premium from there on.   Nevertheless, I got charged full premium fe...
  • user-removed
  • Not applicable
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription upgraded to a family plan without me requesting it

PlanPremiumCountry BulgariaDeviceSamsung Galaxy 7Operating SystemAndroid My Question or Issue Hello, I have a premium subscription and around 10 mins ago I received an email that I nowhave a family plan for Spotify and I was urged to send invitations...

  • Newbie
  • Plan Premium Country  Bulgaria Device Samsung Galaxy 7 Operating System Android    My Question or Issue  Hello, I have a premium subscription and around 10 mins ago I re...
  • Guido
  • Spotify Legend
  • 2690 Views
  • 1 replies
  • 0 likes
  • 2690 Views
  • 1 replies
  • 0 likes

I pay for premium but dont have it

Country: the netherlands Device(iPhone 6s) My Question or Issue:i pay 15 euros for premium every month, i now have premium on my ipad but not on my phone. Im logged in with the same account on both devices. How do i get premium to my phone

  • Newbie
  •   Country: the netherlands   Device (iPhone 6s)   My Question or Issue: i pay 15 euros for premium every month, i now have premium on my ipad but not on my phone. Im logged in w...
  • OneByBoo
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unlimited changed to free

PlanUnlimitedCountry FinlandDeviceWindows desktop app and browserOperating SystemWindows 10 My Question or Issue My account has been "unlimited" since 04/2016. Now it's changed to "free" on its own, and the payment has stopped. I can't find my credit...

  • Casual Listener
  • Plan Unlimited Country  Finland Device Windows desktop app and browser Operating System Windows 10   My Question or Issue  My account has been "unlimited" since 04/2016. Now ...
  • Guido
  • Spotify Legend
  • 534 Views
  • 4 replies
  • 0 likes
  • Account
    Unlimited
  • 534 Views
  • 4 replies
  • 0 likes

Superuser Contribution Won’t accept credit card

My credit card isn’t being accepted. It is a Canadian credit card and my account is Canadian. I’ve used this card for the past year and now it won’t work and I’m so frustrated.I have checked with my bank and there is no reason for this. PlanPremiumCo...

  • Casual Listener
  • My credit card isn’t being accepted. It is a Canadian credit card and my account is Canadian. I’ve used this card for the past year and now it won’t work and I’m so frustrated. I have checked with m...
  • Guido
  • Spotify Legend
  • 1125 Views
  • 3 replies
  • 1 likes
  • Account
    Free
    Premium
    Subscription
  • 1125 Views
  • 3 replies
  • 1 likes

Solved!! Paysafe card in Finland

Hi! Can I use the Paysafe card to pay Premium? Or Family Premium? I live in Finland. PlanPremiumCountryFinland

  • Newbie
  • Hi!   Can I use the Paysafe card to pay Premium? Or Family Premium? I live in Finland.   Plan Premium Country Finland  
  • Maxim
  • Spotify Star
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

How to add family membership halfway through my prepaid year

i have six months left of my prepaid premium subscription. I want to change to the premium family plan. It appears I am going to be charged $14.99 per month. (But I've already paid $9.99 per month). How can I upgrade and only be charged the increment...

  • Newbie
  • i have six months left of my prepaid premium subscription.  I want to change to the premium family plan.  It appears I am going to be charged $14.99 per month. (But I've already paid $9.99 ...
  • Maxim
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Subscription

Hello I subscribed to the family premium plan to get the offer for the free Google Mini speaker and I have not received any information if I would be receiving it or not. Would I need to wait for another email? From Google or Spotify?

  • Casual Listener
  • Hello I subscribed to the family premium plan to get the offer for the free Google Mini speaker and I have not received any information if I would be receiving it or not. Would I need to wait for ano...
  • Jose_M
  • Spotify Star
  • 1051 Views
  • 11 replies
  • 1 likes
  • 1051 Views
  • 11 replies
  • 1 likes

How to get rid of advertisements with payed subscription?

I have a payed subscription on Spotify for many years. Today suddenly an irritating adverstisements for pizzas is shown.How can I block those advertisements?If it is not possbile, what is the diffences between a free subscription and a pay subscripti...

  • Casual Listener
  •   I have a payed subscription on Spotify for many years. Today suddenly an irritating adverstisements for pizzas is shown. How can I block those advertisements? If it is not possbile, wh...
  • Maxim
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! 0 99 for 3 months

PlanFreeCountryRomania DeviceSamsung Galaxy S8Operating SystemAndroid 8.0 My Question or Issue Hi, if a few months ago I ve got the Spotify Trial, can I get the 0.99 for three months offer?

  • Casual Listener
  •   Plan Free Country Romania   Device Samsung Galaxy S8 Operating System Android 8.0   My Question or Issue  Hi, if a few months ago I ve got the Spotify Trial, can I g...
  • Jose_M
  • Spotify Star
  • 1347 Views
  • 3 replies
  • 1 likes
  • 1347 Views
  • 3 replies
  • 1 likes

3month offer

so I just bought the 3 month offer (0.99€) and I should be premium right? But no. I’m still on that free s*it. Like what should I now do? And no, this is the first time I took the premium, I haven’t tried it for free or done this before. Yes I’ve alr...

  • Newbie
  • so I just bought the 3 month offer (0.99€) and I should be premium right? But no. I’m still on that free s*it. Like what should I now do? And no, this is the first time I took the premium, I haven’t ...
  • Mantisentil
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I trailed premium 60 day offer but it still says I’m on free spotify

PlanFree/Premium Countryuk DeviceMacbook pro My Question or IssueI have trialled the 60 day premium offer through PayPal but nothing happened. I tried it three times in the end, then had three email replies from PayPal, but no email verification from...

  • Casual Listener
  • Plan Free/Premium   Country uk   Device Macbook pro   My Question or Issue I have trialled the 60 day premium offer through PayPal but nothing happened. I tried it three time...
  • Katerina
  • Spotify Legend
  • 376 Views
  • 3 replies
  • 0 likes
  • 376 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ayuda con promocion de 3 meses premium

Hola, les comento: El dia de hoy vi en Facebook un anuncio de Spotify con la promocion de 3 meses de premium por $90 pesos "Valido para todos los usuarios" y al ingresar, me llevo a la pantalla de pago, donde me indicaba 3 meses por $9 pesos, y al ca...

  • Newbie
  • Hola, les comento: El dia de hoy vi en Facebook un anuncio de Spotify con la promocion de 3 meses de premium por $90 pesos "Valido para todos los usuarios" y al ingresar, me llevo a la pantalla de pa...
  • Katerina
  • Spotify Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paypal Won't Work

I've deleted my previous account as it had my full name for my Username which I didn't like; therefore, I made a new account with an anonymous username.Now, the issue is when I try to upgrade to premium it doesn't allow my paypal to go through, which...

  • Newbie
  • I've deleted my previous account as it had my full name for my Username which I didn't like; therefore, I made a new account with an anonymous username. Now, the issue is when I try to upgrade to pr...
  • Katerina
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't Join To Family Plan

Hi there, I can't join to my cousin's account. I always have this error message "You're unable to join this Family plan. Need help? Read our FAQ." can anyone help me to solve this issue? Thanks!

  • Newbie
  • Hi there, I can't join to my cousin's account. I always have this error message "You're unable to join this Family plan. Need help? Read our FAQ." can anyone help me to solve this issue? Thanks!
  • Katerina
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Being Charged for Two Plans

I started using Spotify by signing up for the Student Deal with Hulu. However, I decided to upgrade to Spotify Premium with Hulu to get more content. But I am still being charged for the Student Deal. How can I get rid of that? Anything will help!

  • Newbie
  •   I started using Spotify by signing up for the Student Deal with Hulu. However, I decided to upgrade to Spotify Premium with Hulu to get more content. But I am still being charged for the Stud...
  • Katerina
  • Spotify Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify in Quebec, Canada.

Why I can’t go premium if I live in Quebec province?

  • Newbie
  • Why I can’t go premium if I live in Quebec province?
  • Katerina
  • Spotify Legend
  • 66422 Views
  • 3 replies
  • 16 likes
  • 66422 Views
  • 3 replies
  • 16 likes

Superuser Contribution [Account/Premium] Issue about my account and Premium.

Plan Free/Premium Country Viet Nam My Issue I used my facebook to register for Spotify and forgot about it. And now I registered a new Spotify account using the same email for facebook and succeeded. After that I upgraded my new Spotify to Premium.Th...

  • Newbie
  • Plan Free/Premium Country  Viet Nam  My Issue  I used my facebook to register for Spotify and forgot about it. And now I registered a new Spotify account using the same email...
  • Katerina
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charges to Globe mobile plan even there are no Premium subscriptions

PlanFree Country Philippines DeviceSamsung J5, iphone 6Operating SystemiOS 10, Android Oreo My Question or IssueHi Spotify keeps on charging my mobile plan on Globe for a year now! Globe confirmed that there are no active subscriptions to Spotify ass...

  • Newbie
  •   Plan Free   Country  Philippines   Device Samsung J5, iphone 6 Operating System iOS 10, Android Oreo   My Question or Issue Hi Spotify keeps on charging m...
  • Katerina
  • Spotify Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes