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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5298 Views
  • 23 replies
  • 2 likes
  • 5298 Views
  • 23 replies
  • 2 likes

Superuser Contribution Pagamenti NON dovuti su account FREE

-Piano gratuito-Nazione Italia -Dispositivo Samsung 7 edge-Sistema operativo Android La mia domanda o problema:Su Paypal ci sono prelievi di € .9,99 da Aprile 2018, ma ho 2 account GRATIS.-cirogatto era Premium, ma da Aprile 2018 è stato disdetto e t...

  • Newbie
  • -Piano gratuito -Nazione Italia  -Dispositivo Samsung 7 edge -Sistema operativo Android  La mia domanda o problema: Su Paypal ci sono prelievi di € .9,99 da Aprile 2018, ma ho 2 a...
  • Guido
  • Spotify Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! Switch from premium to family plan - how to

PlanPremium - promotion in Thailand (13THB for the first 3 months)CountryThailandDeviceiPhone SE, Mac book airOperating SystemiOS11.4.1 My Question or IssueHi, I have subscribed to Spotify premium for 3 months. The promo will be done on Sep 29.Howeve...

  • Casual Listener
  •   Plan Premium - promotion in Thailand (13THB for the first 3 months) Country Thailand Device iPhone SE, Mac book air Operating System iOS11.4.1   My Question or Issue Hi, &nbsp...
  • Jose_M
  • Spotify Star
  • 875 Views
  • 3 replies
  • 1 likes
  • 875 Views
  • 3 replies
  • 1 likes

Superuser Contribution Mensagem de erro

Boa tarde, Quando vou fazer a aquisicao do premium via boleto, depois que preencho o formulario corretamente, aparece a mensagem que foi preenchido incorretamente. Sendo assim, nao consigo a emissao do boleto.

  • Newbie
  • Boa tarde,   Quando vou fazer a aquisicao do premium via boleto, depois que preencho o formulario corretamente, aparece a mensagem que foi preenchido incorretamente. Sendo assim, nao consigo a...
  • Guido
  • Spotify Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying through PayPal

PlanPremiumCountry PhilipinesDeviceHp Notebook / Google PixelOperating SystemWin 10 & Android My Question or Issue I'm trying to pay for premium subscription through paypal, but all i get is message "We’re sorry. We weren’t able to complete your paym...

  • Casual Listener
  • Plan Premium Country  Philipines Device Hp Notebook / Google Pixel Operating System Win 10 & Android   My Question or Issue  I'm trying to pay for premium subscription th...
  • Guido
  • Spotify Legend
  • 3269 Views
  • 5 replies
  • 0 likes
  • 3269 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can't sign up for premium

PlanFreeCountryUSA DeviceChrome book HP, Samsung Galaxy S8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't seem to get a premium account. I have an american express, and even though I type everything in correctly, i...

  • Casual Listener
  • Plan Free Country USA  Device Chrome book HP, Samsung Galaxy S8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't seem to get a premium ...
  • Guido
  • Spotify Legend
  • 433 Views
  • 5 replies
  • 0 likes
  • 433 Views
  • 5 replies
  • 0 likes

Superuser Contribution Changed phone and doesn’t recognize my premium account

PlanPremiumCountrychile Device(iPhone 8Operating SystemiOS 8 My Question or Issue I just changed from android to iPhone and I don’t have access to my premium account which is still being charged!!!

  • Casual Listener
  • Plan Premium Country chile   Device (iPhone 8 Operating System iOS 8   My Question or Issue  I just changed from android to iPhone and I don’t have access to my premium acco...
  • Guido
  • Spotify Legend
  • 497 Views
  • 5 replies
  • 1 likes
  • 497 Views
  • 5 replies
  • 1 likes

Superuser Contribution Find friends throught number or make them put in their name in general

I am barely able to find any friends and my "Facebook friends" according to Spotify is very minimal, it states that I have one friend who uses Spotify which I know is far from true. I feel like this should be just as easy as finding somone on social ...

  • Newbie
  • I am barely able to find any friends and my "Facebook friends" according to Spotify is very minimal, it states that I have one friend who uses Spotify which I know is far from true.  I feel like...
  • Peter
  • Spotify Legend
  • 494 Views
  • 1 replies
  • 1 likes
  • 494 Views
  • 1 replies
  • 1 likes

Solved!! Family to Premium issue (also redeemed codes)

PlanFamilyCountry Italy My Question or IssueI'm trying to end my Family subscription and get the usual Premium.I downgraded from Family to Premium and had to wait for the month to end in order to get all the procedure done. I should now have my Premi...

  • Visitor
  • Plan Family Country  Italy   My Question or Issue I'm trying to end my Family subscription and get the usual Premium. I downgraded from Family to Premium and had to wait for the mont...
  • Billy-J
  • Spotify Star
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Connecting existing spotify account with Starbucks Partner application?

My Question or Issue I am trying to activate Premium as it is provided for Starbucks Partners. I have clicked the link here (https://partner-provisioning.spotify.com/starbucks/), and clicked "Get Premium". Upon which I log in via facebook, and I clic...

  • Newbie
  •   My Question or Issue  I am trying to activate Premium as it is provided for Starbucks Partners. I have clicked the link here (https://partner-provisioning.spotify.com/starbucks/), and c...
  • Billy-J
  • Spotify Star
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

South Africa Payment Issue

I have been trying to get premium for over a week now. I've tried 4 different cards, different devices even different accounts. I received can subscription email, i've done the troubleshooting steps, gone incognito, changed country, I have done EVERY...

  • Casual Listener
  • I have been trying to get premium for over a week now. I've tried 4 different cards, different devices even different accounts. I received can subscription email, i've done the troubleshooting steps,...
  • Billy-J
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Student Discount but Charged for Full Premium

Free/Premium: Premium for Students Country: Australia My Question or Issue:Hi, I have been subscribed to spotify premium for students and have been paying $5.99 a month the past year, however, I was charged $11.99 this month and when I change my plan...

  • Newbie
  •   Free/Premium: Premium for Students  Country: Australia   My Question or Issue: Hi, I have been subscribed to spotify premium for students and have been paying $5.99 a month the ...
  • Billy-J
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
  • 334 Views
  • 1 replies
  • 0 likes

Bank details have been used.

PlanFreeCountrySouth Africa DeviceiPhone 7Operating SystemiOS 10 My Question or IssueI would like to know how I can make sure that someone else has cancelled their subscription which has used my bank details. I have contacted my bank and due to it no...

  • Newbie
  • Plan Free Country South Africa   Device iPhone 7 Operating System iOS 10   My Question or Issue I would like to know how I can make sure that someone else has cancelled their sub...
  • Billy-J
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Payment Issue

Hello,I've been using Spotify Premium since 2016. I am quite satisfied and glad to use it. But last 2 months I have had problem with payment. My subscription on auto-renewing. But 2 months ago, I couldn't enter my Premium account. It was on free mode...

  • Music Fan
  •    Hello, I've been using Spotify Premium since 2016. I am quite satisfied and glad to use it. But last 2 months I have had problem with payment. My subscription on auto-renewing. Bu...
  • Billy-J
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! When will I be charged?

I'm a new member, currently on the 30-day trial for premium. I'm planning on going to the family plan, but i'm not sure when I will be charged. Will I be charged as soon as I click "Start my premium for family" or after the free trail ?

  • Newbie
  •  I'm a new member, currently on the 30-day trial for premium. I'm planning on going to the family plan, but i'm not sure when I will be charged. Will I be charged as soon as I click "Start my pr...
  • Billy-J
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Can someone help me to get my new 30 day free Premium subscription work in my apps?

WPlanPremium (30 day free trial)CountrySwedenDeviceiPhone XS and iPad Operating systemiOS 12.1 My Question or IssueI had a previous premium subscription with my work email address that I can’t use anymore (after quitting my job). I therefore ended th...

  • Casual Listener
  • WPlan Premium (30 day free trial) Country Sweden Device iPhone XS and iPad  Operating system iOS 12.1   My Question or Issue I had a previous premium subscription with my work ema...
  • BlackPillow
  • Composer
  • 311 Views
  • 3 replies
  • 0 likes
  • 311 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reproducir después y otras sugerencias

poder ver la publicidad en el telefono sin bloquear la pantalla a cambio de no tantas restrisiones

  • Regular
  • poder ver la publicidad en el telefono sin bloquear la pantalla  a cambio de no tantas restrisiones 
  • Peter
  • Spotify Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Superuser Contribution albumes

que se puedad descargar el album cuando lo guardas

  • Regular
  • que se puedad descargar el album cuando lo guardas
  • Peter
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

2 Students on Family Plan - How to get Free Showtime/Hulu perk?

PlanFree/PremiumCountryUSA Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We're on Family Plan. 2 of us are students, how do they get the free Showtime/Hulu perks since they're part of the Family Premium plan? Perhaps th...

  • Casual Listener
  • Plan Free/Premium Country USA    Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   We're on Family Plan.  2 of us are students,...
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid without subscription

Hi My spotify has been logout early Jan and i cannot login after. But the when i connected using facebook with the same account it logged in. But, it became a new account. all my subscription before has gone. My problem now, i still be charged monthl...

  • Newbie
  • Hi   My spotify has been logout early Jan and i cannot login after. But the when i connected using facebook with the same account it logged in. But, it became a new account. all my subscriptio...
  • Daisy
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not being charged 4.99 but 10.99 for student account

I have been a spotify student, premium member for a year but now I am being charged 10.99. I need a reversal charge for the month of january and want to be put back on the 4.99 payment plan.

  • Newbie
  • I have been a spotify student, premium member for a year but now I am being charged 10.99. I need a reversal charge for the month of january and want to be put back on the 4.99 payment plan.  &...
  • Daisy
  • Spotify Legend
  • 740 Views
  • 1 replies
  • 0 likes
  • 740 Views
  • 1 replies
  • 0 likes