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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48537 Views
  • 21 replies
  • 4 likes
  • 48537 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30032 Views
  • 19 replies
  • 2 likes
  • 30032 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20961 Views
  • 6 replies
  • 1 likes
  • 20961 Views
  • 6 replies
  • 1 likes

Superuser Contribution Spotify Family Premium Plan Reverted Back to Regular Premium Without My Input

Hi, I recently purchased a premium gift voucher for a friend on the 22/04/2018. Since then our Spotify Family plan has reverted back to a regular premium plan, the subsequent charge to my account was $11.99, I was expecting it to be $17.99. I have si...

  • Newbie
  • Hi,   I recently purchased a premium gift voucher for a friend on the  22/04/2018. Since then our Spotify Family plan has reverted back to a regular premium plan, the subsequent charge to...
  • SergioDavid
  • Roadie
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't buy Spotify Premium

Whatever I do, I can't subscribe to Spotify Premium. I really want to get premium before my exams start next week, but every time I try to pay, it says that there was a ''payment failure''. I've tried to troubleshoot several times. I haven't typed th...

  • Visitor
  • Whatever I do, I can't subscribe to Spotify Premium. I really want to get premium before my exams start next week, but every time I try to pay, it says that there was a ''payment failure''. I've trie...
  • SergioDavid
  • Roadie
  • 522 Views
  • 3 replies
  • 0 likes
  • Premium help
    Premium problem with pay
    Subscription
  • 522 Views
  • 3 replies
  • 0 likes

Superuser Contribution Paid for premium in Lawson Japan

Hi! I paid for a premium membership and from the cashier I received a receipt with 16 digits, a 6 code number and my name and number but I didn't get an email about what to do after and I can't upgrade my account either? Is there anything I should do...

  • Newbie
  • Hi! I paid for a premium membership and from the cashier I received a receipt with 16 digits, a 6 code number and my name and number but I didn't get an email about what to do after and I can't upgra...
  • SergioDavid
  • Roadie
  • 1457 Views
  • 1 replies
  • 0 likes
  • 1457 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta Premium familiar

Buenos días, mi familia y yo tenemos un plan PREMIUM familiar en el que todos estamos desde hace aproximadamente 1 año, el día de ayer a nosotros (exceptuando el titular de la tarjeta con la que se está pagando) perdimos el "premium" Mi padre (el tit...

  • Newbie
  • Buenos días, mi familia y yo tenemos un plan PREMIUM familiar en el que todos estamos desde hace aproximadamente 1 año, el día de ayer a nosotros (exceptuando el titular de la tarjeta con la que se e...
  • SergioDavid
  • Roadie
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Spotify cancelled my subscription?

Hi there, I've had Spotify Premium with my family since around 2015, I think, but as of May 4th, 2018, my subscription was cancelled and I'm now listed as a Free account. We've paid for the subscription consistantly, and we haven't updated our paymen...

  • Casual Listener
  • Hi there,   I've had Spotify Premium with my family since around 2015, I think, but as of May 4th, 2018, my subscription was cancelled and I'm now listed as a Free account.   We've paid...
  • scallywaig
  • Casual Listener
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Changing country issues

Help! - i've been readig through similar issues on the message board but none can help! I'm a Spotify premium member and i have recently moved from the UK to the USA and ould like to move my payment details over. When i change the payment details it ...

  • Newbie
  • Help! - i've been readig through similar issues on the message board but none can help!   I'm a Spotify premium member and i have recently moved from the UK to the USA and ould like to move my...
  • Luke
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Payment plan

'm trying to cancel my premium and it doesn't let me. The page keeps running out of time and I keep refreshing and it doesn't let me cancelled it... Help please

  • Newbie
  • 'm trying to cancel my premium and it doesn't let me. The page keeps running out of time and I keep refreshing and it doesn't let me cancelled it...   Help please
  • Luke
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

I shouldn’t be paying

I don’t understand how I’m getting charged a premium plan with Spotify when the service isn’t given to me ? I can’t access my music I haven’t been able to for 2 months and I’ve tired of paying . I don’t use it anymore cause I listene to ads and can’t...

  • Newbie
  • I don’t understand how I’m getting charged a premium plan with Spotify when the service isn’t given to me ? I can’t access my music I haven’t been able to for 2 months and I’ve tired of paying . I do...
  • Luke
  • Spotify Star
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Payment successful, but still free account

Hi everyone,Two days ago I upgraded my account choosing spotify for students. My bank shows the payment went successfully, but my account is still free, I didn't receive the e-mail confirming my upgrade.I tryied to disconnect and reconnect my account...

  • Newbie
  • Hi everyone, Two days ago I upgraded my account choosing spotify for students.  My bank shows the payment went successfully, but my account is still free, I didn't receive the e-mail confirmin...
  • RobiP
  • Music Fan
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to pay the gift card for my client

Dear Spotify team, I cannot pay the gift card I want to buy for my client. I live in Vietnam. I tried to use different credit cards and also different accounts. But there was no luck for me. Can you help me on this?Regards, Binh

  • Casual Listener
  • Dear Spotify team, I cannot pay the gift card I want to buy for my client. I live in Vietnam. I tried to use different credit cards and also different accounts. But there was no luck for me. Can ...
  • SergioDavid
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Método de pago con error

He tratado con 3 tarjetas de crédito distintas de poder pagar la suscripción, y aún no me deja hace un par de dias, necesito ayuda urgente

  • Newbie
  • He tratado con 3 tarjetas de crédito distintas de poder pagar la suscripción, y aún no me deja hace un par de dias, necesito ayuda urgente 😞  
  • ronniaveiro
  • Newbie
  • 132 Views
  • 2 replies
  • 0 likes
  • 132 Views
  • 2 replies
  • 0 likes

Spotify Student verifcation

So I tried switching my free account to spotify student (the Hulu deal) but it said it could no verify me as a student (which is odd because I used my student email for another subscription service to get a discount and it worked.. as it should have ...

  • Newbie
  • So I tried switching my free account to spotify student (the Hulu deal) but it said it could no verify me as a student (which is odd because I used my student email for another subscription service t...
  • RobiP
  • Music Fan
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cargos dobles en suscripción familiar

Cuando me suscribo por primera vez me realizó cargo doble y pensé que al siguiente mes no me cobraría , pero si lo iso y nuevamente doble , verifico la fecha en la que se ara cargo de nuevo y es dentro de un mes. Ya verifique que no tenga otra cuenta...

  • Newbie
  • Cuando me suscribo por primera vez me realizó cargo doble y pensé que al siguiente mes no me cobraría , pero si lo iso y nuevamente doble , verifico la fecha en la que se ara cargo de nuevo y es dent...
  • SergioDavid
  • Roadie
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

My Payment is not working

I ve been trying to pay for a family plan and i tried more than 2 creditcards, diffrent conections and try to pay in other computer but it keeps saying that was a problem with the payment and i shuld try oyhers ways to pay but family plan can only be...

  • Newbie
  • I ve been trying to pay for a family plan and i tried more than 2 creditcards, diffrent conections and try to pay in other computer but it keeps saying that was a problem with the payment and i shuld...
  • RobiP
  • Music Fan
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify e Playstation Music

Vinculando a conta Spotify com a PS Music tem a vantagem de assinar o Premium no valor de 2.99 REAIS por assinatura de 2 meses. Gostaria de saber se com esse premium eu consigo fazer download das músicas no celular??

  • Newbie
  • Vinculando a conta Spotify com a PS Music tem a vantagem de assinar o Premium no valor de 2.99 REAIS por assinatura de 2 meses. Gostaria de saber se com esse premium eu consigo fazer download das mús...
  • SergioDavid
  • Roadie
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution No premium only family premium ?

Hi. I have to make à payment to renew my spotify. The only problem is that I really DONT NEED that family premium account. Im single, no family and no friends I wont pay 50% more dollars per month for a plan I wont use When I enter my New crédit card...

  • Newbie
  • Hi. I have to make à payment to renew my spotify.  The only problem is that I really DONT NEED that family premium account. Im single, no family and no friends I wont pay 50% more dollars per mo...
  • SergioDavid
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo realizar pago

Hola, buenas tardes, quisiera me ayudaran para realizar pago de suscripcion. He ingresado mi número de tarjeta pero es rechazado. Gracias

  • Newbie
  • Hola, buenas tardes, quisiera me ayudaran para realizar pago de suscripcion. He ingresado mi número de tarjeta pero es rechazado. Gracias
  • SergioDavid
  • Roadie
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Env: prod