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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • 31cbjsu37dejcx2thbty
  • Visitor
  • 184342 Views
  • 116 replies
  • 12 likes
  • 184342 Views
  • 116 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 20926 Views
  • 28 replies
  • 4 likes
  • 20926 Views
  • 28 replies
  • 4 likes

Solved!! Pago

Necesito saber si se puede hacer pago con tarjeta de débitoo y como hacerlo por fa

  • Newbie
  • Necesito saber si se puede hacer pago con tarjeta de débitoo y como hacerlo por fa
  • Luan
  • Spotify Star
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium WITHOUT auto-renewal?

Having reached a time of life when I could keel over dead at any moment, I'm canceling any and all auto-renewal subscriptions as a courtesy to my survivors, who will appreciate having fewer chores to deal with after I've vamoosed. With that in mind, ...

  • Casual Listener
  • Having reached a time of life when I could keel over dead at any moment, I'm canceling any and all auto-renewal subscriptions as a courtesy to my survivors, who will appreciate having fewer chores to...
  • Bethany_Dawn
  • Community Legend
  • 3143 Views
  • 3 replies
  • 0 likes
  • 3143 Views
  • 3 replies
  • 0 likes

being charged double AGAIN after talking to someone online

PlanstudentCountrycanadaDeviceandroidQUESTION: WHY am i being charged twice again after i directly spoke with spotify staff about two weeks ago and they closed my other account. i am so frustrated.

  • Newbie
  • Plan student Country canada Device android QUESTION: WHY am i being charged twice again after i directly spoke with spotify staff about two weeks ago and they closed my other account. i am so f...
  • Robert_W
  • Community Legend
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Solved!! AYUDAAAA

Compré varias tarjetas de Spotify y ninguna me funcionó, me marcaba error cuando las canjeaba, incluso intenté con otras tarjetas de Spotify que había comprado ese momento pero no funcionó. Fui a walmart (en donde compré las tarjetas) y me dijeron qu...

  • Casual Listener
  • Compré varias tarjetas de Spotify y ninguna me funcionó, me marcaba error cuando las canjeaba, incluso intenté con otras tarjetas de Spotify que había comprado ese momento pero no funcionó.  Fu...
  • david1234508934
  • Casual Listener
  • 972 Views
  • 2 replies
  • 0 likes
  • 972 Views
  • 2 replies
  • 0 likes

I recently lost my debit card, is there any other method to pay my monthly subscription fee?

PlanPremiumCountrySweden My Question or IssueI recently lost my debit card this Saturday which I naturally blocked as soon as I noticed, of course the timing had to be so terrible that it was right around the time to pay for Spotify Premium. Worst ca...

  • Newbie
  • Plan Premium Country Sweden   My Question or Issue I recently lost my debit card this Saturday which I naturally blocked as soon as I noticed, of course the timing had to be so terrible th...
  • KossB
  • Roadie
  • 613 Views
  • 1 replies
  • 0 likes
  • 613 Views
  • 1 replies
  • 0 likes

Charged for a subscription I did not get

PlanPremiumCountryIndiaDeviceGoogle Pixel 2Operating SystemAndroid Pie My Question or IssueSo I tried subscribing to the monthly plan which costs Rs. 119/month here in India but the plan was rejected since I have a debit card which does not allow for...

  • Casual Listener
  •   Plan Premium Country India Device Google Pixel 2 Operating System Android Pie   My Question or Issue So I tried subscribing to the monthly plan which costs Rs. 119/month here i...
  • Robert_W
  • Community Legend
  • 806 Views
  • 4 replies
  • 1 likes
  • 806 Views
  • 4 replies
  • 1 likes

Solved!! Why my account has not been modified in Premium for sudents?

Hallo, my account was premium for students.On January 2019 the first year expired.I reapply for another year but I now realize that Spotify never changed it even if I had a message telling it would have been modified on February 28th 2019.Now I appli...

  • Newbie
  • Hallo, my account was premium for students. On January 2019 the first year expired. I reapply for another year but I now realize that Spotify never changed it even if I had a message telling it wou...
  • Luan
  • Spotify Star
  • 1027 Views
  • 1 replies
  • 0 likes
  • 1027 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Is the Google Home Mini offer no longer available?

Hi there, I was planning on purchasing a Premium plan a few weeks back because of this free Google Home Mini promotion, but was waiting until May 1st. But now it appears to be gone? All news outlets reported it going on until May 9th and I don't see ...

  • Casual Listener
  • Hi there,   I was planning on purchasing a Premium plan a few weeks back because of this free Google Home Mini promotion, but was waiting until May 1st. But now it appears to be gone? All news...
  • Peter
  • Spotify Legend
  • 2380 Views
  • 9 replies
  • 4 likes
  • 2380 Views
  • 9 replies
  • 4 likes

Superuser Contribution Gift Cards Codes are failing

Hello, yesterday I bought 12 gift cards for Spotify premium and I tried to insert the code and none works and I went to the store I bought it and they told me "Check with the provider" and now I'm typing this message, can you please help me? I spent ...

  • Casual Listener
  • Hello, yesterday I bought 12 gift cards for Spotify premium and I tried to insert the code and none works and I went to the store I bought it and they told me "Check with the provider" and now I'm ty...
  • Peter
  • Spotify Legend
  • 557 Views
  • 2 replies
  • 0 likes
  • 557 Views
  • 2 replies
  • 0 likes

Google home mini cancelled?

So I have recently signed up for the google home mini offer and this went well. I redeemed my google home mini it went through and an hour later it gets cancelled. I’ve tried emailing google and still hasn’t responded. If I can’t get it I pretty much...

  • Casual Listener
  • So I have recently signed up for the google home mini offer and this went well. I redeemed my google home mini it went through and an hour later it gets cancelled. I’ve tried emailing google and stil...
  • DavyW
  • Casual Listener
  • 3802 Views
  • 10 replies
  • 2 likes
  • 3802 Views
  • 10 replies
  • 2 likes

Solved!! Can't edit payment details. I need help!

Plan Free/PremiumCountry CanadaDevice LG g5Operating System Android Here is my payment details issue. Spotify have paused my Premium subscribtion. I have to change the credit card so I can keep paying and get Premium back. I tried to edit the payment...

  • Newbie
  • Plan Free/Premium Country Canada Device LG g5 Operating System Android    Here is my payment details issue. Spotify have paused my Premium subscribtion. I have to change...
  • Luan
  • Spotify Star
  • 1012 Views
  • 1 replies
  • 0 likes
  • 1012 Views
  • 1 replies
  • 0 likes

Cancelled my subscription last month but it was "mysteriously" switched on again!

I cancelled my subscription last month but Spotify "switched" it on again and charged my debit card today! What is this? Are you swindeling people their money without their consent? Please do not tell me that other people have access to my account or...

  • Newbie
  • I cancelled my subscription last month but Spotify "switched" it on again and charged my debit card today! What is this? Are you swindeling people their money without their consent? Please do not tel...
  • KossB
  • Roadie
  • 675 Views
  • 1 replies
  • 0 likes
  • 675 Views
  • 1 replies
  • 0 likes

Sporify Duo Premium - still charged for both

PlanPremium DUOCountryDenmark My Question or IssueMy girlfriend and I (living together) has switched to the spotify duo premium plan at DKK 124 a month. While my card now is being charged DKK 124, my girlfriend was today charged DKK 99 premium on her...

  • Regular
  • Plan Premium DUO Country Denmark   My Question or Issue My girlfriend and I (living together) has switched to the spotify duo premium plan at DKK 124 a month. While my card now is being ch...
  • Bittencourt
  • Spotify Star
  • 1452 Views
  • 3 replies
  • 0 likes
  • Charge of more money
    Duo
    Premium
  • 1452 Views
  • 3 replies
  • 0 likes

Superuser Contribution About google home mini

Hello, I bought the 9.9 premium with a redemptionof google home mini two days ago. However I didn't get any redemption from email or website.

  • Casual Listener
  • Hello, I bought the 9.9 premium with a redemptionof google home mini two days ago. However I didn't get any redemption from email or website.  
  • beidi
  • Casual Listener
  • 722 Views
  • 3 replies
  • 0 likes
  • 722 Views
  • 3 replies
  • 0 likes

Login from another country

Hello, I did the first month free of Spotify Premium in Poland on 26th of march. Two weeks ago I came back to Italy. Last week I did the disconnection of Spotify and when I logged in I had no more my Free month of spotify and I have no subscription i...

  • Regular
  • Hello, I did the first month free of Spotify Premium in Poland on 26th of march. Two weeks ago I came back to Italy.  Last week I did the disconnection of Spotify and when I logged in I had no m...
  • Robert_W
  • Community Legend
  • 1612 Views
  • 8 replies
  • 0 likes
  • 1612 Views
  • 8 replies
  • 0 likes

Premium spotify problem

PlanPremiumCountryPortugalDevice Samsung Galaxy s8Operating System Android Oreo My Question or IssueSo today (1/05/19) i have renewed my premium plan that is 6.99€ a month and for some reason it said that i'll need to pay again on the 22 of May so no...

  • Newbie
  • Plan Premium Country Portugal Device  Samsung Galaxy s8 Operating System  Android Oreo   My Question or Issue So today (1/05/19) i have renewed my premium plan that is 6...
  • Jᴀᴄᴋ
  • Roadie
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Solved!! Incorrect Expiry Date?

My Question or IssueI paid for a yearly subscription today but my expiry date will be on 1/4/2020. Why is my subscription 3+ months short?

  • Casual Listener
  • My Question or Issue I paid for a yearly subscription today but my expiry date will be on 1/4/2020. Why is my subscription 3+ months short?
  • yuna5566
  • Casual Listener
  • 1674 Views
  • 2 replies
  • 0 likes
  • 1674 Views
  • 2 replies
  • 0 likes

Money being taken from my card even tho i have a family subscription.

Hi, for the past 3 months spotify had been charging me 6 euros every month even tho i have family subsciprtion and my account payment history shows 0 euros every month for the past 6 months. I did not give my card number etc. to anyone so i have no c...

  • Casual Listener
  • Hi, for the past 3 months spotify had been charging me 6 euros every month even tho i have family subsciprtion and my account payment history shows 0 euros every month for the past 6 months. I did no...
  • Max811
  • Casual Listener
  • 594 Views
  • 2 replies
  • 0 likes
  • 594 Views
  • 2 replies
  • 0 likes

Solved!! From trial and premium to student premium [error 404]

PlanPremiumCountrySlovakia DeviceSamsung Galaxy J5Operating SystemAndroid 7.1 My Question or IssueHi, a few months ago i tried 30days free trial, then i paid full price for premium after payment i realised i can verify my student status. Everything w...

  • Regular
  • Plan Premium Country Slovakia   Device Samsung Galaxy J5 Operating System Android 7.1   My Question or Issue Hi, a few months ago i tried 30days free trial, then i paid full pric...
  • Billy-J
  • Spotify Star
  • 1596 Views
  • 10 replies
  • 0 likes
  • 1596 Views
  • 10 replies
  • 0 likes

Superuser Contribution I have been charged twice the same day

Plan : StudentFree/Premium : PremiumCountry : Belgium Device : ZTE Axon 7 and Macbook Air My Question or Issue Hi guys, I come to you because I just notice that I have been charged twice on my credit card. It is 4,99EUR for both, there is just a diff...

  • Casual Listener
  • Plan : Student Free/Premium : Premium Country : Belgium   Device : ZTE Axon 7 and Macbook Air    My Question or Issue   Hi guys, I come to you because I just notice that I...
  • Katerina
  • Spotify Legend
  • 506 Views
  • 3 replies
  • 0 likes
  • 506 Views
  • 3 replies
  • 0 likes