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Please see below the most popular frequently asked questions.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7888 Views
  • 23 replies
  • 2 likes
  • 7888 Views
  • 23 replies
  • 2 likes

Solved!! Subscription

Hello, I want to subscribe to the re-engagement offer for 0,99 cent/3 months, but it seems that I am not elegible. I would like to know why since I am not spotify premium member since last year (it says that you cannot apply for that offer if you uns...

  • Newbie
  • Hello, I want to subscribe to the re-engagement offer for 0,99 cent/3 months, but it seems that I am not elegible. I would like to know why since I am not spotify premium member since last year (it s...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Epic collection, friend. Your music is all filled up.

"Epic collection, friend. Your music is all filled up." Filled up?The Internet is full?Shall I send you a floppy in the mail so you can save a few thousand more links to albums I want to keep track of? See how insulting that tone sounds?Just how your...

  • Casual Listener
  • "Epic collection, friend. Your music is all filled up."   Filled up? The Internet is full? Shall I send you a floppy in the mail so you can save a few thousand more links to albums...
  • zambetti
  • Casual Listener
  • 1281 Views
  • 2 replies
  • 9 likes
  • 1281 Views
  • 2 replies
  • 9 likes

Superuser Contribution Double charge network provider and credit card

Spotify User Name: [snip - removed by moderator] Plan: premium 129 Country: Philippines Device: iphone xs max Operating System: ios 12 spotify charged me with my credit card and on my phone bill at same time, previously on my subscription all charges...

  • Casual Listener
  • Spotify User Name: [snip - removed by moderator] Plan: premium 129 Country: Philippines Device: iphone xs max Operating System: ios 12   spotify charged me with my credit card a...
  • Peter
  • Spotify Legend
  • 392 Views
  • 6 replies
  • 0 likes
  • 392 Views
  • 6 replies
  • 0 likes

Superuser Contribution Subscription to Premium canceled by Spotify

Country : FranceDevices : Nexus 5, PCOperating System : Android, Windows 7My Question or Issue :Hi Spotify support,Until 4 december 2017, I was subscribed as Premium and paid 9,99 € per month. But you canceled my Premium subscription at that time, wh...

  • Music Fan
  • Country : France Devices :  Nexus 5, PC Operating System : Android, Windows 7 My Question or Issue : Hi Spotify support, Until 4 december 2017, I was subscribed as Premium and paid 9,99...
  • Peter
  • Spotify Legend
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

Superuser Contribution I clicked In free Trial and signup but it charged me 14.99$

PlanPremiumCountryUSA Device(Macbook Pro late 2016)Operating System(IOS 12) My Question or IssueWhy it charged me 15$. My all friends registered and get 2 months on family plan why it charged me money. Give me 2 months then charge

  • Casual Listener
  • Plan Premium Country USA   Device (Macbook Pro late 2016) Operating System (IOS 12)   My Question or Issue Why it charged me 15$. My all friends registered and get 2 months on fa...
  • Peter
  • Spotify Legend
  • 315 Views
  • 4 replies
  • 0 likes
  • 315 Views
  • 4 replies
  • 0 likes

Superuser Contribution Charged double for 9 months, NO more than ONE subscription

Hi, I have written to you before but can´t get a reply.. so here i go again. Please read the whole message and don´t give me the standard troubleshoot copy-paste that you do to everyone (including me..) I only have one subscription, but Spotify has c...

  • Regular
  • Hi, I have written to you before but can´t get a reply.. so here i go again. Please read the whole message and don´t give me the standard troubleshoot copy-paste that you do to everyone (including me...
  • Katerina
  • Spotify Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Premium getting Spotify Free

Hello, I pay for Premium (Canada) but suddenly all I am receiving is Spotify Free. The solutions posted on the website did not work. Payments are up to date, the last being November 10th. The username on my account page appears as zvbwhrq4chhdgta7nqq...

  • Visitor
  • Hello,   I pay for Premium (Canada) but suddenly all I am receiving is Spotify Free. The solutions posted on the website did not work.   Payments are up to date, the last being November...
  • Peter
  • Spotify Legend
  • 395 Views
  • 6 replies
  • 1 likes
  • 395 Views
  • 6 replies
  • 1 likes

Superuser Contribution Premium subscription changed from $14.99 to $11.99

I've been a Premium user since 12/2014 and have always paid $14.99. Just today, my normal automatic paypal payment was refunded and my Premium subscription was cancelled, with an email advising there was an error with my payment method. There was no ...

  • Newbie
  • I've been a Premium user since 12/2014 and have always paid $14.99. Just today, my normal automatic paypal payment was refunded and my Premium subscription was cancelled, with an email advising there...
  • Katerina
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bought the playstation subscription price 2$ each month but doesnt say anything on spotify

I just bought the promo for playstation 2$ each month for 2 months then i check my card an it charged me for the 2 months but doesnt say im premium yet and says nothing in my subscription page

  • Newbie
  • I just bought the promo for playstation 2$ each month for 2 months then i check my card an it charged me for the 2 months but doesnt say im premium yet and says nothing in my subscription page
  • Katerina
  • Spotify Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Gift cards connection

PlanPremiumCountry Poland My Question hi can i add upPremium gift cards ?like if i buy 2 premium gift cards of value 120PLN which is 6 months of premium can i use both of them at same time so i would have year of premium subscribtion ?

  • Casual Listener
  • Plan Premium Country  Poland       My Question   hi can i add upPremium gift cards ? like if i buy 2 premium gift cards of value 120PLN which is 6 months of pre...
  • Peter
  • Spotify Legend
  • 622 Views
  • 3 replies
  • 0 likes
  • 622 Views
  • 3 replies
  • 0 likes

Superuser Contribution Subscription

I canceld my subscription and I am back on here. When I renewed by subscription I accidently did the family and now I just paid $15. Is there a way I can "return" the family premium and change it to the subscription I want?

  • Casual Listener
  • I canceld my subscription and I am back on here. When I renewed by subscription I accidently did the family and now I just paid $15. Is there a way I can "return" the family premium and change it to ...
  • Peter
  • Spotify Legend
  • 484 Views
  • 4 replies
  • 0 likes
  • Student
    Subscription
  • 484 Views
  • 4 replies
  • 0 likes

Superuser Contribution I have paid, but i'm not on Premium.

Plan Premium 6 months Country Mexico Device iPhone 6s Operating System iOS 12 My Question or Issue Hi. I have paid for 6 months plan at OXXO in Mexico city at 6:03pm on 29th of November. But My premium have not been renewed. [Moderator edit - removed...

  • Newbie
  • Plan Premium 6 months Country  Mexico Device iPhone 6s Operating System iOS 12   My Question or Issue   Hi. I have paid for 6 months plan at OXXO in Mexico city a...
  • Peter
  • Spotify Legend
  • 515 Views
  • 7 replies
  • 0 likes
  • 515 Views
  • 7 replies
  • 0 likes

Premium cancelled unexpectedly

Plan 9.99 monthlyPremiumCountry - Scotland Device - All devices.Operating SystemAndroid, Xbox, Windows. My Question or IssueI should have premium until nearer the end of this month, but it's been cancelled somehow, also had problems login in and was ...

  • Casual Listener
  • Plan 9.99 monthly Premium Country - Scotland  Device - All devices. Operating System Android, Xbox, Windows.   My Question or Issue I should have premium until nearer the end of thi...
  • Cassmau5
  • Casual Listener
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

premium for .99, charged 9.99

Plan/PremiumCountryCanadaDevice(iPhone 8 My Question or Issue I signed up for spotify for the 3 months for 99 cents. I was charged a week later for 9.99. I already had the correct charge of 99 cents from dec 1st. On dec 8 I had an additional charge o...

  • Newbie
  •   Plan /PremiumCountry Canada Device (iPhone 8     My Question or Issue  I signed up for spotify for the 3 months for 99 cents. I was charged a week later for 9.99. I alr...
  • Billy-J
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

listen without connection

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiunCountryArgentina DeviceHuawei mate 10 liteOperating SystemAndroi 8.0.0 My Question or Issuewhen I do not have internet, I...

  • Newbie
  • None of the below information is required. However, the more you provide the easier   it will be for us to try and help. Plan Premiun Country Argentina   Device Huawei mate 10 lite...
  • Billy-J
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Payment

I cancelled my subscription and want to re-new again, do I have to pay straight away or will the payment come out the following month.

  • Newbie
  •   I cancelled my subscription and want to re-new again, do I have to pay straight away or will the payment come out the following month.   
  • Billy-J
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

won't switch subscription back?

student PlanPremiumusa all Devices My Question or Issue:so, some how someone got in to my account and changed my email address, did not think much of it and emailed spotify back saying it was not me and to change it back. go figure i got no reply and...

  • Casual Listener
  • student Plan Premium usa    all Devices     My Question or Issue: so, some how someone got in to my account and changed my email address, did not think much of it and emai...
  • Billy-J
  • Spotify Star
  • 207 Views
  • 3 replies
  • 0 likes
  • 207 Views
  • 3 replies
  • 0 likes

Being Charged without subscription (Spotify Malaysia)

PlanFreeCountry MalaysiaMy Question or Issue Ive tried to subscribe to premium service at the discount price (RM2 for 3 months). After I typed in all my payment details, it stated that I'm not eligible for this promotion (although I'm a new user). Ho...

  • Visitor
  • Plan Free Country  Malaysia My Question or Issue  Ive tried to subscribe to premium service at the discount price (RM2 for 3 months). After I typed in all my payment details, it stated...
  • Billy-J
  • Spotify Star
  • 242 Views
  • 4 replies
  • 0 likes
  • 242 Views
  • 4 replies
  • 0 likes

How to pay Spotify

My card numbers have recently been stolen on the web, so I don't want to use my new card numbers to pay Spotify anymore. Is there a way to settle a regular bank transfer ? Or to use Paypal for monthly transfer ?Thanks in advanceA.

  • Newbie
  •   My card numbers have recently been stolen on the web, so I don't want to use my new card numbers to pay Spotify anymore. Is there a way to settle a regular bank transfer ? Or to use...
  • Jose_M
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Premium

hey, i have a problem with premium. I payed 0.99 for 3 months premium but for now i don’t have premium anymore but spotify keep taking money from my bank account. What do i have to do to get back premium?

  • Newbie
  • hey, i have a problem with premium. I payed 0.99 for 3 months premium but for now i don’t have premium anymore but spotify keep taking money from my bank account. What do i have to do to get back pre...
  • Luke
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes