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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5339 Views
  • 23 replies
  • 2 likes
  • 5339 Views
  • 23 replies
  • 2 likes

2 Students on Family Plan - How to get Free Showtime/Hulu perk?

PlanFree/PremiumCountryUSA Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We're on Family Plan. 2 of us are students, how do they get the free Showtime/Hulu perks since they're part of the Family Premium plan? Perhaps th...

  • Casual Listener
  • Plan Free/Premium Country USA    Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   We're on Family Plan.  2 of us are students,...
  • Maxim
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid without subscription

Hi My spotify has been logout early Jan and i cannot login after. But the when i connected using facebook with the same account it logged in. But, it became a new account. all my subscription before has gone. My problem now, i still be charged monthl...

  • Newbie
  • Hi   My spotify has been logout early Jan and i cannot login after. But the when i connected using facebook with the same account it logged in. But, it became a new account. all my subscriptio...
  • Daisy
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not being charged 4.99 but 10.99 for student account

I have been a spotify student, premium member for a year but now I am being charged 10.99. I need a reversal charge for the month of january and want to be put back on the 4.99 payment plan.

  • Newbie
  • I have been a spotify student, premium member for a year but now I am being charged 10.99. I need a reversal charge for the month of january and want to be put back on the 4.99 payment plan.  &...
  • Daisy
  • Spotify Legend
  • 742 Views
  • 1 replies
  • 0 likes
  • 742 Views
  • 1 replies
  • 0 likes

Superuser Contribution Iv'e been charged for Spotify Premium and when i acces my account it says i'm using a free membershi

I have been charged for a month's subscription when it said that it would be free. When i access my account it says that i am on a free membership when i'm definitely lost as i could listen to my music offline a couple of days ago (which was also whe...

  • Newbie
  • I have been charged for a month's subscription when it said that it would be free. When i access my account it says that i am on a free membership when i'm definitely lost as i could listen to my mus...
  • Daisy
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged $9.99 with a Student Premium

My Question or Issue I have spotify student premium, and have had it for a while now. I was just charged $9.99 when I only pay $4.99. Why is that?

  • Newbie
  •   My Question or Issue  I have spotify student premium, and have had it for a while now. I was just charged $9.99 when I only pay $4.99. Why is that?  
  • Daisy
  • Spotify Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 Payments Have Gone From My Bank Acount

I have just checked my bannk statement and it shows 2 payments going out to Spotify and i can't find any way of contacting someone to dispute this with, i also want to change the date this comes out of my account because it's the day before payday an...

  • Regular
  • I have just checked my bannk statement and it shows 2 payments going out to Spotify and i can't find any way of contacting someone to dispute this with, i also want to change the date this comes out ...
  • Daisy
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAGAMENTO FOI REALIZADO MAS ASSINATURA NÃO FUNCIONA

Todos mês cai na fatura do cartão de crédito o valor mensal do Plano Familiar do Spotify, sendo assim, o valor do mês passado já foi pago e todos os usuários ficaram com o Spotify Free. Gostaria de uma solução urgente, a assinatura continua inativa h...

  • Newbie
  • Todos mês cai na fatura do cartão de crédito o valor mensal do Plano Familiar do Spotify, sendo assim, o valor do mês passado já foi pago e todos os usuários ficaram com o Spotify Free.  Gostar...
  • Guido
  • Spotify Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have been charged twice for a second time in a row

In july i was charged twice, so i thought that i wouldn't be charged again in august, but my surprise is that i also have been charged twice in august, so now i have paid two months in advance and i didn't wanted.I want to get a refound please. My Sp...

  • Newbie
  • In july i was charged twice, so i thought that i wouldn't be charged again in august, but my surprise is that i also have been charged twice in august, so now i have paid two months in advance and i ...
  • Daisy
  • Spotify Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • double
    Double billed
    Double Charge
    Double Charged
    Double payments
    Payment
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema con el pago

Buenos dias, cuento con spotify universitario y para pagar compre una tarjeta d regalo de $100 pero no refleja el pago

  • Newbie
  • Buenos dias, cuento con spotify universitario y para pagar compre una tarjeta d regalo de $100 pero no refleja el pago
  • Daisy
  • Spotify Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Premium/free account

PlanFree/PremiumCountry TurkeyDevice(iPhone 7 Plus, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI comfirmed(it says you exceed your account limit) for premium but my account stil...

  • Newbie
  • Plan Free/Premium Country  Turkey Device (iPhone 7 Plus, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...
  • Billy-J
  • Spotify Star
  • 1550 Views
  • 1 replies
  • 0 likes
  • 1550 Views
  • 1 replies
  • 0 likes

Spotify premium not working on iPhone

PlanStudent PremiumCountry USA DeviceiPhone XSOperating SystemiOS 12 Order id .....34109account soliloquent My account online shows that my premium is paid but my app won’t let me use paid features. I’m logging in the with same account online and on ...

  • Regular
  • Plan Student Premium Country  USA  Device iPhone XS Operating System iOS 12   Order id .....34109 account soliloquent   My account online shows that my premium is paid...
  • Billy-J
  • Spotify Star
  • 1039 Views
  • 3 replies
  • 0 likes
  • Premium
    Student premium help
  • 1039 Views
  • 3 replies
  • 0 likes

Superuser Contribution Probleme mit Zahlung per Kreditkarte, welche vorher nicht auftauchten.

Wiederholt habe ich versucht, die Kosten für das Abonnement von Spotify Premium mit Prepaid-Kreditkarte zu bezahlen, jedoch erhalte ich andauernd folgende Fehlermeldung: Zahlung fehlgeschlagen. Versuch es noch einmal oder wähle eine andere Zahlungsme...

  • Newbie
  • Wiederholt habe ich versucht, die Kosten für das Abonnement von Spotify Premium mit Prepaid-Kreditkarte zu bezahlen, jedoch erhalte ich andauernd folgende Fehlermeldung:   Zahlung fehlgeschlag...
  • guest7777
  • Regular
  • 5440 Views
  • 5 replies
  • 0 likes
  • 5440 Views
  • 5 replies
  • 0 likes

Superuser Contribution Promoción en facebook de 1 año por 199

PlanFree/PremiumCountry MexicoDeviceHuawei GR3Operating SystemAndroid My Question or IssueHice el pago y me salió la página del recibo y luego las olaylisp del premium pero cuando descargue la app y entre con mi cuenta no había premium ni ningún pago

  • Casual Listener
  • Plan Free/Premium Country  Mexico Device Huawei GR3 Operating System Android   My Question or Issue Hice el pago y me salió la página del recibo y luego las olaylisp del premium ...
  • Daisy
  • Spotify Legend
  • 19524 Views
  • 5 replies
  • 0 likes
  • 19524 Views
  • 5 replies
  • 0 likes

I cant sign up for the premium trial

PlanFreeCountry USDeviceToshiba LaptopOperating SystemWindows 10 My Question or Issue Im trying to sign up for the 30 day free trail for premuim. Everytime i enter my information and try to start it an error message pops up saying that the payment fa...

  • Visitor
  • Plan Free Country  US Device Toshiba Laptop Operating System Windows 10   My Question or Issue  Im trying to sign up for the 30 day free trail for premuim. Everytime i enter ...
  • Billy-J
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cadeaubon

IK heb dindsdag een cadeaubon aangekocht maar die wil niet activeren ik heb wel een mail gekregen dat de betaling vlot verlopen is en dat het geactiveerd is

  • Newbie
  • IK heb dindsdag een cadeaubon aangekocht maar die wil niet activeren ik heb wel een mail gekregen dat de betaling vlot verlopen is en dat het geactiveerd is  
  • Daisy
  • Spotify Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account is overgegaan naar free

Ik heb via xs4all een spotify account gekregen. Ik heb de stappen uitgevoerd om mijn bestaande premium account om te zetten naar die van xs4all, maar nu is deze overgegaan naar free. Wat is er verkeerd gegaan en hoe krijg ik weer toegang tot premium ...

  • Newbie
  • Ik heb via xs4all een spotify account gekregen. Ik heb de stappen uitgevoerd om mijn bestaande premium account om te zetten naar die van xs4all, maar nu is deze overgegaan naar free. Wat is er verkee...
  • Daisy
  • Spotify Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution i receive an email invite but keep getting cannot verify addess , i have entered the same address.

PlanPremium for familyCountry SingaporeDeviceIphone 7Operating System(iOS 10 My Question or Issue

  • Newbie
  • Plan Premium for family Country  Singapore Device Iphone 7 Operating System (iOS 10   My Question or Issue  
  • Peter
  • Spotify Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo obtener cuenta premium

Hola spotify ya me hicieron el debito de mi tarjeta para acceder a premium por 0.99 por tres meses pero no puedo utilizar aun me sale spoty free necesito ayuda????

  • Newbie
  • Hola spotify ya me hicieron el debito de mi tarjeta para acceder a premium por 0.99 por tres meses pero no puedo utilizar aun me sale spoty free necesito ayuda????
  • Daisy
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe to premium

Hey so I had Spotify premium for a year in the UK, and I moved to Hong Kong recently - will be staying over here for half a year or so. My family plan with my friends in the UK was canceled but I would like to start my own over here. I tried to pay w...

  • Newbie
  • Hey so I had Spotify premium for a year in the UK, and I moved to Hong Kong recently - will be staying over here for half a year or so.   My family plan with my friends in the UK was canceled ...
  • Peter
  • Spotify Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

My Question or Issue Hi there,I have been onto my account as it the monthly rate came out of my account yesterday. Upon signing in it had said I wasnt on the spotify premium plan which I was confused about. I the signed up as a student as I am a stud...

  • Visitor
  •    My Question or Issue  Hi there, I have been onto my account as it the monthly rate came out of my account yesterday. Upon signing in it had said I wasnt on the spotify premium pl...
  • Peter
  • Spotify Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes