Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 106519 Views
- 70 replies
- 8 likes
- 106519 Views
- 70 replies
- 8 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 13171 Views
- 24 replies
- 2 likes
- 13171 Views
- 24 replies
- 2 likes
Payment Failure for Premium
Hello all, I noticed several people within the community, including myself, are experiencing Payment Failure with Spotify Premium. I received an email from Spotify and right away updated my billing options. I've been using this card for months now, s...
- Hello all, I noticed several people within the community, including myself, are experiencing Payment Failure with Spotify Premium. I received an email from Spotify and...
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- Spotify Star
- 392 Views
- 1 replies
- 0 likes
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Payment failureSubscription
- 392 Views
- 1 replies
- 0 likes
Problem changing Payment method
Hi, I am trying to change my payment method and my AMERICAN EXPRES card keeps getting declined with the following message: "Your payment method and country don't match." My home zip code is from Florida and my card is from New York but that’s the sam...
- Hi, I am trying to change my payment method and my AMERICAN EXPRES card keeps getting declined with the following message: "Your payment method and country don't match." My home zip cod...
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- Roadie
- 311 Views
- 1 replies
- 0 likes
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Changing payment method
- 311 Views
- 1 replies
- 0 likes
Charged although cancelled. (I have a cancelled confirmation mail)
PlanPremiumCountryNorway My Question or Issue I cancelled Spotify Premium February 8th. I was sent an email confirming this. Still I was charged today.How on earth do I contact support?They don't exactly make a good case for me to return later ...Mor...
- Plan Premium Country Norway My Question or Issue I cancelled Spotify Premium February 8th. I was sent an email confirming this. Still I was charged today. How o...
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- Community Legend
- 350 Views
- 3 replies
- 0 likes
- 350 Views
- 3 replies
- 0 likes
Will I Lose Local Files That I Downloaded While I Had Premium
PlanPremiumCountry CanadaDeviceiPhone 8Operating SystemiOS 12.1.4 My Question or IssueI have a premium membership and decided to upload a local file to spotify to listen to in my playlist. My premium is expiring soon and I was considering not renewin...
- Plan Premium Country Canada Device iPhone 8 Operating System iOS 12.1.4 My Question or Issue I have a premium membership and decided to upload a local file to spotify to listen...
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- Spotify Star
- 269 Views
- 1 replies
- 0 likes
- 269 Views
- 1 replies
- 0 likes
Can't redeem premium code
I've problem here... I just redeem t8 digit Premium Code using Boost app.. And I've tried to enter the code but why the websites say that my Code doesn't valid? Please help me..
- I've problem here... I just redeem t 8 digit Premium Code using Boost app.. And I've tried to enter the code but why the websites say that my Code doesn't valid? Please help me..
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- Spotify Star
- 470 Views
- 3 replies
- 0 likes
- 470 Views
- 3 replies
- 0 likes
Plz update my account payment to Year membership.
I already paid for year-membership but nothing response so plz update my account before i lost my offline music thxx.
- I already paid for year-membership but nothing response so plz update my account before i lost my offline music thxx.
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- Spotify Star
- 266 Views
- 1 replies
- 0 likes
- 266 Views
- 1 replies
- 0 likes
Website and app not working but paying for premium!
I have several issues continuing with Spotify.Background : I was previously on my dad's Premium Family plan while I was living with them before moving to Stockholm last year. After moving of course I was no longer able to use that account, stating th...
- I have several issues continuing with Spotify. Background : I was previously on my dad's Premium Family plan while I was living with them before moving to Stockholm last year. After moving of cour...
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- Spotify Star
- 276 Views
- 1 replies
- 0 likes
- 276 Views
- 1 replies
- 0 likes
Invite for premium not working
The Premium invite Reddem code sent to me is not workingPlanPremiumCountry USA Device(iPhone 6, Samsung Galaxy )Operating System(iOS 10, Android Oreo, .) My Question or Issue Invitation code is not working for premium
- The Premium invite Reddem code sent to me is not working Plan Premium Country USA Device (iPhone 6, Samsung Galaxy ) Operating System (iOS 10, Android Oreo, .) My Quest...
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- Spotify Star
- 229 Views
- 1 replies
- 0 likes
- 229 Views
- 1 replies
- 0 likes
60 Days Free Premium subscription
Hi- I received an email from Spotify regarding 60 days free premium membership but when I hit the link it showed 30 days, can anyone help me on how the resolve this ? ThanksVJ PlanFree/PremiumCountry United StatesDevice(iPhone
- Hi- I received an email from Spotify regarding 60 days free premium membership but when I hit the link it showed 30 days, can anyone help me on how the resolve this ? Thanks VJ &nb...
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- Community Legend
- 271 Views
- 1 replies
- 0 likes
- 271 Views
- 1 replies
- 0 likes
Solved!! Change Unlimited from Desktop to Phone?
PlanUnlimitedCountry SwedenDeviceSamsung Note 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have Spptify Unlimited. I wonder if it is possible to have it on the phone instead of on the desktop?
- Plan Unlimited Country Sweden Device Samsung Note 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have Spptify Unlimited. I wonder ...
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- Spotify Star
- 327 Views
- 3 replies
- 0 likes
- 327 Views
- 3 replies
- 0 likes
Student Discount successfully charged but account still reverted back to free account
Plan Premium Country Philippines Device (Samsung J1 2016) Operating System (Android Marshmallow) My Question or Issue So I applied and got accepted for a student discount and Spotify successfully charged me for premium 7 days ago but my account still...
- Plan Premium Country Philippines Device (Samsung J1 2016) Operating System (Android Marshmallow) My Question or Issue So I applied and got accepted for a studen...
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- Community Legend
- 302 Views
- 1 replies
- 0 likes
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premium for students error
- 302 Views
- 1 replies
- 0 likes
Payment Method Failed Even Though It Hasn't Changed
PlanPremiumCountry USDeviceNote 9, Windows 10Operating SystemAndroid Oreo, Windows 10 My Question or IssueOpened Spotify to see that my monthly premium subscription payment has failed. Nothing has changed with the associated card, and I just made a p...
- Plan Premium Country US Device Note 9, Windows 10 Operating System Android Oreo, Windows 10 My Question or Issue Opened Spotify to see that my monthly premium subscription...
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- Community Legend
- 368 Views
- 3 replies
- 0 likes
- 368 Views
- 3 replies
- 0 likes
Superuser Contribution Probable phishing attempt from Spotify in my inbox
I've just received a very deceptive message supposedly coming from Spotify asking me to accept the new End User License Agreement (in Dutch). I seriously doubt this mail is legit, because: 1. All links point to a URL starting with http://wl.spotify.c...
- I've just received a very deceptive message supposedly coming from Spotify asking me to accept the new End User License Agreement (in Dutch). I seriously doubt this mail is legit, because: ...
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- Spotify Legend
- 7806 Views
- 5 replies
- 1 likes
- 7806 Views
- 5 replies
- 1 likes
Premium for Students
PlanLooking to get Premium, currently freeCountry USADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue I can select my college, SCF Manatee-Sarasota, but it doesn't accept me and I have not been received any documents that prove...
- Plan Looking to get Premium, currently free Country USA Device Samsung Galaxy 9 Operating System Android Oreo My Question or Issue I can select my college, SCF Manatee...
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- Spotify Star
- 354 Views
- 3 replies
- 0 likes
- 354 Views
- 3 replies
- 0 likes
Upgraded my Premium account to family, but i was still charged for my premium account, please refund
PlanFamilyCountry Canada My Question or Issue Upgraded to Family from Premium, still got charged for Premium as well as familyNo record of my payment in my receipts on Spotify.Payment made Feb 7th
- Plan Family Country Canada My Question or Issue Upgraded to Family from Premium, still got charged for Premium as well as family No record of my payment in my receip...
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- Spotify Star
- 204 Views
- 1 replies
- 0 likes
- 204 Views
- 1 replies
- 0 likes
Premium doensn't work anymore
PlanFree/PremiumCountry GermayDeviceiPhone XOperating SystemWindows 10 My Question or Issue Hello i have a big Problem.I have subscibed a 60days free trial and now the Trial was end. I subscibed on 22.12.18.It wasn't 60 Days. My Friend hat this Probl...
- Plan Free/Premium Country Germay Device iPhone X Operating System Windows 10 My Question or Issue Hello i have a big Problem. I have subscibed a 60days free trial and ...
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- Spotify Star
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes
Superuser Contribution Paying twice
PlanPremiumCountryBrazil DeviceiPhone XSOperating SystemiOS 12.1.2 My Question or IssueFor the last 6 months (since my credit card was cloned and I had to provide another one), I've been paying for the service twice a month.My credit card bill shows ...
- Plan Premium Country Brazil Device iPhone XS Operating System iOS 12.1.2 My Question or Issue For the last 6 months (since my credit card was cloned and I had to provide anothe...
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- Casual Listener
- 464 Views
- 4 replies
- 0 likes
- 464 Views
- 4 replies
- 0 likes
Upgraded now being charged twice
My Question or Issue I usually pay for Spotify premium through O2 who just add £9.99 to my bill per month. Ive just upgraded to family a week or two ago and Spotify have taken £15 directly from my bank but also O2 have still taken £10 off me. csn I g...
- My Question or Issue I usually pay for Spotify premium through O2 who just add £9.99 to my bill per month. Ive just upgraded to family a week or two ago and Spot...
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- Community Legend
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
1 abonnement pour 2 factures
Bonjour,J'ai renouvelé mon abonnement au mois de janvier et depuis, je suis débité de 4,99 € mais aussi de 9,99 € alors que sur mon compte dans "abonnements" je n'ai que le "Spotify Etudiants". A quoi correspondent les 9,99 €? Comment faire pour ne p...
- Bonjour, J'ai renouvelé mon abonnement au mois de janvier et depuis, je suis débité de 4,99 € mais aussi de 9,99 € alors que sur mon compte dans "abonnements" je n'ai que le "Spotify Etudiants". A q...
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- Community Legend
- 429 Views
- 3 replies
- 0 likes
- 429 Views
- 3 replies
- 0 likes
Solved!! Current Annual Premium - Want Family - How
I am currently an annual Premium subscriber, my subscription doesn't end until 1/19/2020, I thought the premium included the family but I was mistaken, I need to rectify this to get the Premium for Family. Since there is no annual subscription allowe...
- I am currently an annual Premium subscriber, my subscription doesn't end until 1/19/2020, I thought the premium included the family but I was mistaken, I need to rectify this to get the Premium for F...
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- Community Legend
- 254 Views
- 1 replies
- 0 likes
- 254 Views
- 1 replies
- 0 likes