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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

193349 Views

123 replies

12 likes

  • 193349 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22033 Views

28 replies

4 likes

  • 22033 Views
  • 28 replies
  • 4 likes

Solved!! Free Google mini for family- link not generater

PlanFree/PremiumCountryAustraliaDeviceiPhone XOperating SystemiOS 12 My Question or IssueI have subscribed for the family premium. I haven't received the Google mini redeem link yet. When I use the link on the website for redeeming, I get an error th...

Casual Listener

Plan Free/Premium Country Australia Device iPhone X Operating System iOS 12   My Question or Issue I have subscribed for the family premium. I haven't received the Google mini redeem l...

Billy-J

Spotify Star

691 Views

3 replies

0 likes

  • 691 Views
  • 3 replies
  • 0 likes

Unable to pay 12.99 subscription because I'm not "legible".

So I opened up Spotify last night to see a read heading on the app saying I haven't payed for my subscription. I didn't think too much of it so I went to the website to update my details (got a new credit card so I thought that was the issue) but the...

Casual Listener

So I opened up Spotify last night to see a read heading on the app saying I haven't payed for my subscription. I didn't think too much of it so I went to the website to update my details (got a new c...

The_Universe

Casual Listener

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Subscription

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy ex made his account using my email and it's through his job. I want to close this account so I ...

Visitor

Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My ex made h...

ElainaD

Composer

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Google Home Mini Canada

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI never recieved an e-mail offering the free google home mini, I am wondering if there is a w...

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I never...

Billy-J

Spotify Star

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Solved!! Gift for international account

Hi, Apologies if this has been asked before.I live in the US and i want to gift my brother, who is Lebanon, a premium sub for6 months or a year. My understanding is that gift cards are tied to the country where you purchased it from.Any suggestion to...

Casual Listener

Hi,   Apologies if this has been asked before. I live in the US and i want to gift my brother, who is Lebanon, a premium sub for6 months or a year. My understanding is that gift cards are tie...

Billy-J

Spotify Star

1125 Views

3 replies

0 likes

Gift Card
international
  • 1125 Views
  • 3 replies
  • 0 likes

LOUSY CUSTOMER SERVICE WITH SPOTIFY - RE: GOOGLE HOME MINI

PlanFree/PremiumCountryCANADADeviceSamsung Galaxy 9,Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueLike many others, I NEVER EVER received an email regarding the recent free Google home mini speaker here in Canada. Nor wa...

Newbie

Plan Free/Premium Country CANADA Device Samsung Galaxy 9, Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Like many others, I NEVER EVER received a...

1donnarritchie

Newbie

359 Views

2 replies

2 likes

  • 359 Views
  • 2 replies
  • 2 likes

Superuser Contribution Google Home Mini Speaker.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi. I'm just wondering if it's too late to receive a free Google home mini speaker?!

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hi. I'm...

Guido

Spotify Legend

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Solved!! Wrong subscription date

Dear community, I just started my Spotify Premium trial (before it was on free) with a card with the value of €30. That's three months, obviously. I activated the code of the card today, on May 1st. My receipt however states April 30st, so yesterday....

Casual Listener

Dear community,   I just started my Spotify Premium trial (before it was on free) with a card with the value of €30. That's three months, obviously.  I activated the code of the card tod...

Luan

Spotify Star

766 Views

3 replies

0 likes

  • 766 Views
  • 3 replies
  • 0 likes

Free google home mini

I signed up for premium a few weeks ago because of the free Google home mini promotion...but I have had no communications since about how to get it. When I visit this link, it says I have not registered my interest in the offer: https://www.spotify.c...

Regular

I signed up for premium a few weeks ago because of the free Google home mini promotion...but I have had no communications since about how to get it.   When I visit this link, it says I have no...

LeahGarrigus

Casual Listener

1395 Views

7 replies

2 likes

  • 1395 Views
  • 7 replies
  • 2 likes

Claiming google home mini offer - Canada

PlanRegular PremiumCountryCanada Device(iPhone 6, iPhone Operating System(iOS) My Question or IssueHello there, I’m having a trouble redeeming this offer. Every time I click on https://www.spotify.com/ca-en/googlehome/redeem/ to redeem I get a messag...

Casual Listener

Plan Regular Premium Country Canada   Device (iPhone 6, iPhone 😎 Operating System (iOS)   My Question or Issue Hello there, I’m having a trouble redeeming this offer. Every time ...

Sunnyhsiennihsu

Casual Listener

2307 Views

8 replies

4 likes

  • 2307 Views
  • 8 replies
  • 4 likes

Where do i go to redeem my free Google home mini for Canadian accounts?

I am a premium member of spotify and I am having an issue trying to find the section to redeem my free google home mini. I live in Canada, and I heard that the promo doesn't end till May 9th. Anytime i try and search it and try and find the page for ...

Newbie

I am a premium member of spotify and I am having an issue trying to find the section to redeem my free google home mini. I live in Canada, and I heard that the promo doesn't end till May 9th. Anytime...

Jᴀᴄᴋ

Roadie

474 Views

1 replies

1 likes

All Platforms
Other
  • 474 Views
  • 1 replies
  • 1 likes

abt my premium subscription

PlanPremiumCountryIndiaDeviceOneplus6Operating System Android Oreo My Question or Issuei hve subscribed to 1 year premium plan but still not able to use it and it shows im a free user in my account detail

Newbie

Plan Premium Country India Device Oneplus6 Operating System Android Oreo   My Question or Issue i hve subscribed to 1 year premium plan but still not able to use it and it sho...

Jᴀᴄᴋ

Roadie

588 Views

1 replies

0 likes

  • 588 Views
  • 1 replies
  • 0 likes

Payment request - ASAP please.

I would like to pay for my spotify please. I have family matter to deal with, I need to pay asap, please.

Casual Listener

I would like to pay for my spotify please. I have family matter to deal with, I need to pay asap, please.

Jᴀᴄᴋ

Roadie

453 Views

1 replies

0 likes

  • 453 Views
  • 1 replies
  • 0 likes

Payment refund

I paid for premium with my debit card, got charged but did not get the subscription.I paid for it later with UPI. How do i get refund for my first transaction?

Newbie

I paid for premium with my debit card, got charged but did not get the subscription. I paid for it later with UPI. How do i get refund for my first transaction?

Bittencourt

Spotify Star

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Solved!! cobroextra

Plan: Premium FamilyCountry: ArgentinaMy Question or Issue:Hola disculpen que hable en castellano. Estoy suscripta hace mucho en spotify, el mes pasado (marzo) me cambie al spotify family. El pago a hacer me llego el 28/03 y me cobraron los 150 pesos...

Casual Listener

Plan: Premium Family Country: Argentina My Question or Issue: Hola disculpen que hable en castellano. Estoy suscripta hace mucho en spotify, el mes pasado (marzo) me cambie al spotify family...

Bittencourt

Spotify Star

754 Views

3 replies

0 likes

extra charge
  • 754 Views
  • 3 replies
  • 0 likes

Different billing account family account

PlanPremium FamilyCountryThe NetherlandsDeviceallOperating Systemall My Question or IssueHi. So I just started a family account with my boyfriend. Before the family account I had premium which I paid with from my own bank account. I updated the famil...

Newbie

Plan Premium Family Country The Netherlands Device all Operating System all   My Question or Issue Hi. So I just started a family account with my boyfriend. Before the family account...

Bittencourt

Spotify Star

456 Views

1 replies

0 likes

bank account
paying methods
  • 456 Views
  • 1 replies
  • 0 likes

Charged for Subscription that I don't have

Hi, I received a text message at 2.11am this morning, saying "Thank you for your subscription of £9.99 for Spotify Premium from Spotify" etc, this charge has come off my payg O2 balance. I have never signed upto Spotify premium, have also checked my ...

Casual Listener

Hi, I received a text message at 2.11am this morning, saying "Thank you for your subscription of £9.99 for Spotify Premium from Spotify" etc, this charge has come off my payg O2 balance. I have never...

Robert_W

Community Legend

408 Views

3 replies

0 likes

  • 408 Views
  • 3 replies
  • 0 likes

Paying twice

I'm paying for my spotify twice, but I've ever only bought one subscription. What can I do?

Newbie

I'm paying for my spotify twice, but I've ever only bought one subscription. What can I do?

Bittencourt

Spotify Star

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Cant accept family premium invite

i have an invite to join a family plan but everytime i click it it just goes to the subscription page and tells me to "stay premium" but if i choose that itll just make me have my own family plan. Idk what else to do and this is really annoying pls h...

Casual Listener

i have an invite to join a family plan but everytime i click it it just goes to the subscription page and tells me to "stay premium" but if i choose that itll just make me have my own family plan. Id...

Billy-J

Spotify Star

655 Views

5 replies

0 likes

  • 655 Views
  • 5 replies
  • 0 likes

Solved!! je paie 9,99 eur par mois, mais je n'ai pas d'abonnement premium...

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Luan

Spotify Star

594 Views

3 replies

0 likes

  • 594 Views
  • 3 replies
  • 0 likes