Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Sunday
pathansharma
Visitor
165120 Views
110 replies
12 likes

165120 Views
110 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
18508 Views
27 replies
4 likes

18508 Views
27 replies
4 likes

Solved!! Unable to redeem Google Home Mini promo

PlanPremiumCountryCanada My Question or IssueI received my email saying "Your device is now available", but when I click the Get it now button and once I get to the Google Store, the devices or either out of stock or coming soon, but when I go to the...

no1979
Casual Listener
Plan Premium Country Canada My Question or Issue I received my email saying "Your device is now available", but when I click the Get it now button and once I get to the Google Store, the...
2019-04-12 12:35:07 AM
2019-04-13 2:47:32 PM
calijayde1989
Casual Listener
896 Views
5 replies
0 likes

896 Views
5 replies
0 likes

Google home mini - Can't select a Canadian address only US shows up

I am a premium account holder and I am trying to get my Google Home Mini. I have been able to get to the check out page but when I try to enter my shipping address it defaults to U.S.A. I cannot figure out how to make it for Canada. Frustrating that ...

kanstey
Newbie
I am a premium account holder and I am trying to get my Google Home Mini. I have been able to get to the check out page but when I try to enter my shipping address it defaults to U.S.A...
2019-04-13 5:07:10 AM
2019-04-13 6:07:11 AM
Billy-J
Spotify Star
303 Views
1 replies
0 likes

303 Views
1 replies
0 likes

Solved!! Free Google Home Mini in Canada

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue I got my email saying that my Google Home Mini was now available. I clicked the link and Spotify sent me to the Google Store, but I wasnt able to complete the...

calijayde1989
Casual Listener
Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android My Question or Issue I got my email saying that my Google Home Mini was now available. I clicked...
2019-04-13 1:04:12 AM
2019-04-13 5:58:19 AM
Billy-J
Spotify Star
1443 Views
1 replies
0 likes
Subscriptions

1443 Views
1 replies
0 likes

Reedeming Google Home Mini (EMAIL RECEIVED)

$9.99/Month PremiumCanada My Question or Issue:I received the email to reedeem my Google Home Mini, but when I click on 'Get It Now', it takes me to a page where it asks me to subscribe to a family plan. How can I reedem it?

Lexfv
Casual Listener
$9.99/Month Premium Canada My Question or Issue: I received the email to reedeem my Google Home Mini, but when I click on 'Get It Now', it takes me to a page where it asks me to subsc...
2019-04-12 12:38:30 AM
2019-04-13 5:51:11 AM
Billy-J
Spotify Star
381 Views
1 replies
0 likes

381 Views
1 replies
0 likes

Why is my Family premium subscription being changed?

Plan Family premium Country Canada DeviceiPhone 8Operating SystemLatest My Question or Issue why does it say that my plan is going to be changed?this is what is says on my subscription page: Premium for FamilyYour plan will change to Spotify Premium ...

Robjost
Newbie
Plan Family premium Country Canada Device iPhone 8 Operating System Latest My Question or Issue why does it say that my plan is going to be changed? this ...
2019-04-12 6:22:44 AM
2019-04-13 5:46:03 AM
Billy-J
Spotify Star
398 Views
1 replies
0 likes
Family Premium Plan

398 Views
1 replies
0 likes

Solved!! Spotifiy premium cant renew

So i have the family plan, is it eligible for the google mini home and if not, why?I tried swapping my payment to the single person spotify premium and i keep getting an error, how do i fix it

Dragondude1
Casual Listener
So i have the family plan, is it eligible for the google mini home and if not, why? I tried swapping my payment to the single person spotify premium and i keep getting an error, how do i fix it &nb...
2019-04-09 9:21:59 PM
2019-04-13 5:28:53 AM
Billy-J
Spotify Star
2693 Views
10 replies
1 likes

2693 Views
10 replies
1 likes

[Canada] Final solution to get Google Home Mini

Hey Guys! After trying for hundreds of times, I succeeded place an order by google. Here are some useful tips:Do these on your computer, Chrome, Safari.... not on mobile devices(it will drive you crazy...) Prepare list:A Google accountA Credit Card: ...

vcluca
Casual Listener
Hey Guys! After trying for hundreds of times, I succeeded place an order by google. Here are some useful tips: Do these on your computer, Chrome, Safari.... not on mobile devices(it will drive...
2019-04-12 9:47:29 PM
2019-04-12 11:21:41 PM
Liamarie01
Casual Listener
527 Views
2 replies
0 likes

527 Views
2 replies
0 likes

Out of stock google mini

PlanPremiumCountryCanadaDeviceIphone XOperating SystemiOS 12 My Question or IssueGot the link for a google mini, followed link says out of stock.

w_macintosh
Newbie
Plan Premium Country Canada Device Iphone X Operating System iOS 12 My Question or Issue Got the link for a google mini, followed link says out of stock.
2019-04-12 7:59:29 PM
2019-04-12 9:12:28 PM
KatShay
Regular
498 Views
2 replies
0 likes

498 Views
2 replies
0 likes

Google home mini code

PlanPremiumCountryCanadaDevice(iPhone My Question or IssueI signed up premium on April 11 around 12am, I am still waiting for the email to redeem, how long do i have to wait for

kelly1997hk
Music Fan
Plan Premium Country Canada Device (iPhone 😎 My Question or Issue I signed up premium on April 11 around 12am, I am still waiting for the email to redeem, how long do i have t...
2019-04-12 5:10:08 PM
2019-04-12 8:22:01 PM
kelly1997hk
Music Fan
1203 Views
8 replies
0 likes
Google Home Mini

1203 Views
8 replies
0 likes

Solved!! 30€ Voucher pin didnt get accepted

PlanFreeCountryGermanyDevice(iPhone 7, Laptop,Operating System(iOS 10, , Windows 10, My Question or IssueToday i bought a 30€ voucher, i got the pin (namend "merchandise pin") and i wanted my premium. But my pin didnt got accepted with the info "pin ...

Eiskalt1
Casual Listener
Plan Free Country Germany Device (iPhone 7, Laptop, Operating System (iOS 10, , Windows 10, My Question or Issue Today i bought a 30€ voucher, i got the pin (namend "merchand...
2019-04-11 6:34:04 PM
2019-04-12 3:47:25 PM
Luan
Spotify Star
1118 Views
5 replies
0 likes

1118 Views
5 replies
0 likes

Re: Cancelled premium, has Spotify saved my card info?

I too have cancelled premium and been charged on my credit card. I want their phone contact details its got to stop.

vmerlehan
Newbie
I too have cancelled premium and been charged on my credit card. I want their phone contact details its got to stop.
2019-04-12 10:17:43 AM
2019-04-12 3:13:22 PM
Bittencourt
Spotify Star
1118 Views
1 replies
0 likes

1118 Views
1 replies
0 likes

Paying for unwanted accounts

PlanPremiumCountryBelgiumMy Question or IssueI am currently paying 4x 9,99 euro's.I made an account for my uncle, I think he messed things up and now I am paying for 4 accounts.I would like to cancel 3 accounts. And keep my current if I could get a r...

JoeyJN
Newbie
Plan Premium Country Belgium My Question or Issue I am currently paying 4x 9,99 euro's. I made an account for my uncle, I think he messed things up and now I am paying for 4 accounts. I would ...
2019-04-12 3:03:02 PM
2019-04-12 3:11:01 PM
Bittencourt
Spotify Star
321 Views
1 replies
0 likes

321 Views
1 replies
0 likes

Superuser Contribution Google Home Mini Promo

I have Spotfy Premium. It's not a trial version, it's not a family version and it's fully paid up until March 2020. When I click the link for the promotional Google Home Mini, it says that I'm not eligible. What gives???

NeemaM
Newbie
I have Spotfy Premium. It's not a trial version, it's not a family version and it's fully paid up until March 2020. When I click the link for the promotional Google Home Mini, it says tha...
2019-04-10 4:29:48 PM
2019-04-12 8:23:30 AM
Katerina
Spotify Legend
344 Views
1 replies
0 likes

344 Views
1 replies
0 likes

Solved!!Superuser Contribution [Canada] Can I get a Google Home mini if I'm using a gift card/pay as you go method?

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueI used a spotify gift card ($30 for 3 months) to pay for my premium subcription (gift card subscription ends on May 25), yet I'm not eligible for the google home mini prom...

ris3oblivion
Casual Listener
Plan Premium Country Canada Device PC Operating System Windows 10 My Question or Issue I used a spotify gift card ($30 for 3 months) to pay for my premium subcription (gift card subs...
2019-04-10 1:17:34 AM
2019-04-12 7:51:35 AM
Yrrep
Newbie
6188 Views
26 replies
6 likes

6188 Views
26 replies
6 likes

Paying double the amount

My subscription just got renewed, but this time I got charged double the amount, can I know why? Is there something extra that I’m subscribed for?

raedrth
Newbie
My subscription just got renewed, but this time I got charged double the amount, can I know why? Is there something extra that I’m subscribed for?
2019-04-11 9:19:08 PM
2019-04-12 2:57:55 AM
Brunelicia
Community Legend
258 Views
1 replies
0 likes

258 Views
1 replies
0 likes

Solved!!Superuser Contribution Google home mini giveaway

I am a Canadian who activated my premium account while on vacation in Mexico. When I tried to get my free Google mini, a message came on saying that the promotion was unavailable in my country. I checked my account and it said Mexico so I changed it ...

Ronnierich1
Casual Listener
I am a Canadian who activated my premium account while on vacation in Mexico. When I tried to get my free Google mini, a message came on saying that the promotion was unavailable in my country. ...
2019-04-10 2:19:51 AM
2019-04-11 6:22:02 PM
Ronnierich1
Casual Listener
814 Views
2 replies
0 likes

814 Views
2 replies
0 likes

Solved!! Unable to pay, Colombia Credit Card issue

PlanFamily CountryColombiaDeviceDiferent Cellphones, Tablet, PCOperating SystemAndroid, WindowsUntil now, i have tried at least 7 times, with different credit cards, adscribed to different banks, all assured to have enough balance, be active and able...

imtparra
Casual Listener
Plan Family Country Colombia Device Diferent Cellphones, Tablet, PC Operating System Android, Windows Until now, i have tried at least 7 times, with different credit cards, adscribed ...
2019-04-10 8:45:48 PM
2019-04-11 4:45:37 PM
Luan
Spotify Star
441 Views
1 replies
0 likes

441 Views
1 replies
0 likes

Premium stopped working

PlanPremiumCountryAustraliaDeviceAndroid Motorola of some sort My Question or IssueI have premium paid up to February next year. Everything had been working fine for years until this week, suddenly the app thinks I'm not subscribed. All saved music d...

FulcrumNZ
Casual Listener
Plan Premium Country Australia Device Android Motorola of some sort My Question or Issue I have premium paid up to February next year. Everything had been working fine for years ...
2019-04-10 1:25:32 AM
2019-04-11 3:28:28 PM
Bittencourt
Spotify Star
549 Views
5 replies
0 likes
Premium

549 Views
5 replies
0 likes

Hulu Account Change

PlanPremiumCountryUnited StatesDevice Operating System My Question or IssueI decided to make a new hulu account when this promotion first came out but I also had a profile on another hulu account that was no longer being used. I was wondering if I ca...

Zolep
Newbie
Plan Premium Country United States Device Operating System My Question or Issue I decided to make a new hulu account when this promotion first came out but I also had a...
2019-04-11 7:05:20 AM
2019-04-11 2:39:46 PM
Billy-J
Spotify Star
220 Views
1 replies
0 likes

220 Views
1 replies
0 likes

Google Home Mini for Existing Subscribers

How do I make "express my interest" to receive the promotion code to get a Google Home Mini? I'm an existing Premium Subscriber. Thanks.

j4v6g-_cx0rh
Newbie
How do I make "express my interest" to receive the promotion code to get a Google Home Mini? I'm an existing Premium Subscriber. Thanks.
2019-04-09 11:29:43 PM
2019-04-11 2:35:11 PM
Billy-J
Spotify Star
270 Views
1 replies
0 likes

270 Views
1 replies
0 likes

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