Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45570 Views
  • 16 replies
  • 4 likes
  • 45570 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28629 Views
  • 19 replies
  • 2 likes
  • 28629 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20171 Views
  • 6 replies
  • 1 likes
  • 20171 Views
  • 6 replies
  • 1 likes

Superuser Contribution Rimborso spotify studenti

Buon giorno, mi stavo registrando su Spotify per studenti quando, dopo aver messo tutti i dati della carta, mi porta dove devo inserire la mia scuola, apparte che non c’era, ma poi ho visto che c’era scritto che ancora non avrebbero addebitato nulla ...

  • Newbie
  • Buon giorno, mi stavo registrando su Spotify per studenti quando, dopo aver messo tutti i dati della carta, mi porta dove devo inserire la mia scuola, apparte che non c’era, ma poi ho visto che c’era...
  • SergioDavid
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Spotify premium student discount

Hello i was trying to get spotify premium student discount and my account says i have the free version but they charged me the 4.99 can i get a my money back since its not working?

  • Newbie
  • Hello i was trying to get spotify premium student discount and my account says i have the free version but they charged me the 4.99 can i get a my money back since its not working?  
  • user-removed
  • Not applicable
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Switching Bk To Pandora Tbh

My bank account was charged for premium & student discount, yet i havent received those services bro. I want a **bleep** refund cause this **bleep** is unacceptable if they gonna charge u 15 bucks for that. Even Pandora doesnt do this type of **bleep...

  • Newbie
  • My bank account was charged for premium & student discount, yet i havent received those services bro. I want a **bleep** refund cause this **bleep** is unacceptable if they gonna charge u 15 buck...
  • user-removed
  • Not applicable
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

You wont send the vertification pin

I HAVE tried to subscrbe to spotify BUUUT... you wont send the vertification pin to my phone number i am mad!

  • Casual Listener
  • I HAVE tried to subscrbe to spotify BUUUT... you wont send the vertification pin to my phone number i am mad!
  • user-removed
  • Not applicable
  • 103 Views
  • 3 replies
  • 0 likes
  • 103 Views
  • 3 replies
  • 0 likes

Double payment yet no premium

I wanted to become a premium with student account first when I enter my card It says they wont take any charges till I confrim that I'm a student yet they did. The first file I uploaded wasnt enough to prove that I'm a student so I tried again. Again...

  • Casual Listener
  • I wanted to become a premium with student account first when I enter my card It says they wont take any charges till I confrim that I'm a student yet they did. The first file I uploaded wasnt enough ...
  • user-removed
  • Not applicable
  • 455 Views
  • 4 replies
  • 0 likes
  • 455 Views
  • 4 replies
  • 0 likes

Superuser Contribution PAY BY MOBILE NOT WORKING

Hi. Pay by mobile is not working on my account. I have been paying thru this method for months now and when I’m about to pay my subscription for this month, there’s no option of paying by mobile. I’m from Philippines and my carrier is Globe. I don’t ...

  • Newbie
  • Hi. Pay by mobile is not working on my account. I have been paying thru this method for months now and when I’m about to pay my subscription for this month, there’s no option of paying by mobile. I’m...
  • SergioDavid
  • Roadie
  • 996 Views
  • 1 replies
  • 0 likes
  • 996 Views
  • 1 replies
  • 0 likes

Says I’m not a student

Keep trying to change my status to student. I have been going to this college for 5 semesters and am about to transfer, so I am currently enrolled in 2 different colleges, yet no matter which of the 2 colleges I select it says I am not a student. Yes...

  • Newbie
  • Keep trying to change my status to student. I have been going to this college for 5 semesters and am about to transfer, so I am currently enrolled in 2 different colleges, yet no matter which of the ...
  • user-removed
  • Not applicable
  • 4708 Views
  • 1 replies
  • 1 likes
  • 4708 Views
  • 1 replies
  • 1 likes

Can’t log into account

So I went in to cancel my Spotify premium trial but when I got there i forgot what my password and email I signed up with was. It’s linked to my credit card and I’ve tried all the emails I have but nothing’s working. Is there any way I could just sen...

  • Newbie
  • So I went in to cancel my Spotify premium trial but when I got there i forgot what my password and  email I signed up with was. It’s linked to my credit card and I’ve tried all the emails I have...
  • da_moon
  • Casual Listener
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

charged for student account

i wanted to sign up for the student account but they couldn’t find me as a student, so i just gave up & decided to do the regular $10/mo. but spotify still charged my card the $5 for the student account.

  • Newbie
  • i wanted to sign up for the student account but they couldn’t find me as a student, so i just gave up & decided to do the regular $10/mo. but spotify still charged my card the $5 for the stu...
  • user-removed
  • Not applicable
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Gift card but don't have the extra 30 days

I was wondering like does Spotify allow users to have the premium+ 30days extra on the first time redeem gifcard point

  • Casual Listener
  • I was wondering like does Spotify allow users to have the premium+ 30days extra on the first time redeem gifcard point 
  • phan_times
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Premium to Family Plan

So I recently just joined the family plan for one of my family members, but I already had a premium account, therefore, my question is, now that I have joined this family plan spotify account, do I need to cancel my previous premium?

  • Newbie
  • So I recently just joined the family plan for one of my family members, but I already had a premium account, therefore, my question is, now that I have joined this family plan spotify account, do I n...
  • user-removed
  • Not applicable
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Solved!! not letting me update my payment info

I had to get a new card cause I lost my old one. Therefore, when my permium payment was charged it was denied because my new card was still on the way. My new card has finally come, and I went online to update my card. Everytime I hit update it just ...

  • Newbie
  • I had to get a new card cause I lost my old one. Therefore, when my permium payment was charged it was denied because my new card was still on the way. My new card has finally come, and I went online...
  • Stagger01
  • Casual Listener
  • 739 Views
  • 6 replies
  • 1 likes
  • 739 Views
  • 6 replies
  • 1 likes

Superuser Contribution Payment need to change card

I got a new card in the mail, and I went to update it for my Spotify Premium. The thing is when I click the update button it won't allow me to update it the page just reloads. So I'm unable to change my card.

  • Newbie
  • I got a new card in the mail, and I went to update it for my Spotify Premium. The thing is when I click the update button it won't allow me to update it the page just reloads. So I'm unable to change...
  • catinet
  • Casual Listener
  • 750 Views
  • 10 replies
  • 0 likes
  • 750 Views
  • 10 replies
  • 0 likes

Student Wanting to UPDATE card w/o losing music/stuff

This is beyond INFURIATING!!! I am a student with Premium trying to update my card AND keep all of my music, preferences, etc. and Spotify is still taking my money somehow WITHOUT LETTING ME UPDATE. It refreshes the page everytime I click "update car...

  • Casual Listener
  • This is beyond INFURIATING!!! I am a student with Premium trying to update my card AND keep all of my music, preferences, etc. and Spotify is still taking my money somehow WITHOUT LETTING ME UPDATE. ...
  • adellis1
  • Casual Listener
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Premium payment failed

I am trying to start my premium membership, but I keep getting this error. Any help??

  • Casual Listener
  • I am trying to start my premium membership, but I keep getting this error. Any help??
  • yomisimie
  • Casual Listener
  • 238 Views
  • 3 replies
  • 0 likes
  • 238 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium Payment failed

Hi, I recieved a mail telling me that the subscription payment had failed. However, the credit card still works perfectly.The message I recieve goes with this post.

  • Newbie
  • Hi, I recieved a mail telling me that the subscription payment had failed. However, the credit card still works perfectly. The message I recieve goes with this post.  
  • Alfredo
  • Roadie
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution I got 2 bills in this month

Hi, I have a problem. I clicked student premium and i didn't applied. So i tried twice entering credit card and got my money twice. So I paid twice without premium! I opened Support Ticket and may i get refund? I haven't even got premium now! I'm fro...

  • Newbie
  • Hi, I have a problem. I clicked student premium and i didn't applied. So i tried twice entering credit card and got my money twice. So I paid twice without premium! I opened Support Ticket and may i ...
  • SergioDavid
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed to Singtel Spotify premium but it still shows that i am on free.

Hi, I cancelled my free trial and paid for Singtel premium. The singtel account has been updated however i am still on free on Spotify. Please advise.

  • Newbie
  • Hi, I cancelled my free trial and paid for Singtel premium. The singtel account has been updated however i am still on free on Spotify. Please advise.  
  • Alfredo
  • Roadie
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Won't accept any credit card

Can somebody help me with this please?I tried with 3 different credit cards and still can get my premium back.First have to cancel my subscription 'cause couldn't change my method of payment and then any of the 3 cards I tried worked.Do this happend ...

  • Newbie
  • Can somebody help me with this please? I tried with 3 different credit cards and still can get my premium back. First have to cancel my subscription 'cause couldn't change my method of payment...
  • Luke
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes