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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5339 Views
  • 23 replies
  • 2 likes
  • 5339 Views
  • 23 replies
  • 2 likes

Solved!! Cannot renew Monthly Subsciption

Okay so my payment info needs changing as I have a new card which is fine. But now when I update my plan... it only let's me select spotify for students which I'm not, spotify for family... Which I don't want... or yearly sub... Which I can't afford ...

  • Casual Listener
  • Okay so my payment info needs changing as I have a new card which is fine. But now when I update my plan... it only let's me select spotify for students which I'm not, spotify for family... Which I d...
  • No-StuNZ_Here
  • Casual Listener
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Should I pay to Envato Market when I download music?

PlanPremiumCountryArgentina Device(iPhone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have Family Premium suscription and I made several Museic download to my IPhone. I thought that I shouldn´t pay for that, but I ...

  • Casual Listener
  • Plan Premium Country Argentina  Device (iPhone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have Family Premium suscription ...
  • Ricardo39
  • Casual Listener
  • 397 Views
  • 2 replies
  • 0 likes
  • 397 Views
  • 2 replies
  • 0 likes

Premium not working

PlanPremiumCountry USADeviceIphone XOperating SystemIOS My Question or Issue I was charged for premium service on October 20th, through Itunes 12.99, but Premium service not working. I have tried deleting and reinstalling, updating, nothing works.

  • Newbie
  • Plan Premium Country  USA Device Iphone X Operating System IOS   My Question or Issue  I was charged for premium service on October 20th, through Itunes 12.99, but Premium se...
  • Billy-J
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Can't buy Spotify Premium with Paypal

PlanFreeCountry Germany My Question or Issue Hi, I've tried to get Premium so many times now and it's just not working. I've tried all the advice I could find: turning the ad blocker off, the country is the same on paypal and spotify, incognito brows...

  • Newbie
  •   Plan Free Country  Germany     My Question or Issue  Hi, I've tried to get Premium so many times now and it's just not working. I've tried all the advice I could fi...
  • Billy-J
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Double charged

PlanPremium Family Country Canada DeviceSamsung Galaxy 9Operating System My Question or Issue Hello! In September, I upgraded from Premium to Family Premium. I noticed for both September and October I was charged twice. Once for the Premium subscript...

  • Casual Listener
  •   Plan Premium Family  Country  Canada  Device Samsung Galaxy 9 Operating System   My Question or Issue  Hello! In September, I upgraded from Premium to Family...
  • Billy-J
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Family premium

My invite was logged out because address wasn’t verified. Are u able to enable this email for me *snip*. PlanPremiumCountry Sg

  • Newbie
  • My invite was logged out because address wasn’t verified. Are u able to enable this email for me *snip*.  Plan Premium Country  Sg    
  • Jose_M
  • Spotify Star
  • 232 Views
  • 1 replies
  • 1 likes
  • 232 Views
  • 1 replies
  • 1 likes

Superuser Contribution Problema con pago con tarjeta

Me cobraron dos veces una sale con cargos de Adyenmx y otro con punto de cargos hable al banco y es problema de spotify

  • Newbie
  • Me cobraron dos veces una sale con cargos de Adyenmx y otro con punto de cargos hable al banco y es problema de spotify
  • Daisy
  • Spotify Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Aitor peris

Ayer se me renovo el premium me han hecho un cargo a la tarjeta pero aun no tengo el premium i en la app no sale nada para actualizar ni nada que puedo hacer?

  • Newbie
  • Ayer se me renovo el premium me han hecho un cargo a la tarjeta pero aun no tengo el premium i en la app no sale nada para actualizar ni nada que puedo hacer?
  • Daisy
  • Spotify Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Spotify won't accept payment

PlanFree, lost premium last nightCountry Canada My Question or IssueSo my spotify ran out last night, and earlier today I went and got a prepaid visa card to pay for it. I entered it in and it wouldn't accept no matter what I did, so I went back out ...

  • Newbie
  • Plan Free, lost premium last night Country  Canada  My Question or Issue So my spotify ran out last night, and earlier today I went and got a prepaid visa card to pay for it. I entered...
  • Jose_M
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution I've never used Spotify before, yet I just got $265 of charges from Spotify

So I just got two charges on my credit card (one for $125 and another for $140) from Spotify.Which is strange, because I have literally never used Spotify;I've never even installed the app.So needless to say, I've never signed up / registered with Sp...

  • Newbie
  • So I just got two charges on my credit card (one for $125 and another for $140) from Spotify. Which is strange, because I have literally never used Spotify; I've never even installed the app. So...
  • Daisy
  • Spotify Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify doesn't acknowledge my premium suscription

Hello, today I was having a problem with my internet connection and I had to reinstall spotify and now, I appear as a free user when actually I was premium, however, i'm still on trial, should I unsuscribe and then suscribe again? Thanks!PlanFree/Pre...

  • Newbie
  • Hello, today I was having a problem with my internet connection and I had to reinstall spotify and now, I appear as a free user when actually I was premium, however, i'm still on trial, should I unsu...
  • Daisy
  • Spotify Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 30d trial paypal payment redirects to payment options

CountryGermany My Question or Issue I tried to start the 30 day trial, but after the paypal payment i get redirected to the same page. (https://www.spotify.com/de/purchase/panel/?country=DE#__main-billing-paypal)My paypal doesnt show any charges.Over...

  • Regular
  • Country Germany   My Question or Issue  I tried to start the 30 day trial, but after the paypal payment i get redirected to the same page. (https://www.spotify.com/de/purchase/panel/?co...
  • Strandinator
  • Regular
  • 1510 Views
  • 11 replies
  • 0 likes
  • Payment
    paypal
  • 1510 Views
  • 11 replies
  • 0 likes

Solved!! HELP! I was charged twice this month.

I was charged twice this month for the Spotify Premium Account. Please refund my second charge as I only want spotify premium for one month. I am a student and CANNOT afford to have money taken every week from my account.Many thanks,L

  • Regular
  •    I was charged twice this month for the Spotify Premium Account.  Please refund my second charge as I only want spotify premium for one month. I am a student and CANNOT afford to ha...
  • Jose_M
  • Spotify Star
  • 1238 Views
  • 6 replies
  • 0 likes
  • 1238 Views
  • 6 replies
  • 0 likes

Superuser Contribution Help! I haven't subscribe to Premium, but suddenly Spotify gets my money!

I previously use Spotify, and I have stopped subscription for around a year. However, suddenly there is a message from Visa Card showing that Spotify is getting my money! Why?! Help! My Visa ends at 2079.Music lover from Hong Kong.

  • Casual Listener
  • I previously use Spotify, and I have stopped subscription for around a year. However, suddenly there is a message from Visa Card showing that Spotify is getting my money! Why?!   Help! My Visa...
  • Daisy
  • Spotify Legend
  • 432 Views
  • 7 replies
  • 0 likes
  • 432 Views
  • 7 replies
  • 0 likes

Solved!! Producer adds music

Hi,Does anyone know how to dissable producers adding music to the spotify playlist? I’ve given STMPD RCRDS acces to add new music, but i’d would like to cancel their access.

  • Newbie
  •   Hi, Does anyone know how to dissable producers adding music to the spotify playlist? I’ve given STMPD RCRDS acces to add new music, but i’d would like to cancel their access.
  • Jose_M
  • Spotify Star
  • 479 Views
  • 1 replies
  • 1 likes
  • 479 Views
  • 1 replies
  • 1 likes

Spotify doesn't allow me to pay premium and insist on family plan istead

PlanPremiumCountry Mexico DeviceSamsung Galaxy 8+Operating SystemAndroid Oreo My Question or IssueWhen I try to pay for premium, Spotify show me a message of not being elegible for the promotion and suggest to pay for family plan instead, I don't wan...

  • Newbie
  • Plan Premium Country  Mexico  Device Samsung Galaxy 8+ Operating System Android Oreo   My Question or Issue When I try to pay for premium, Spotify show me a message of n...
  • Jose_M
  • Spotify Star
  • 254 Views
  • 1 replies
  • 1 likes
  • 254 Views
  • 1 replies
  • 1 likes

Spotify collects millions of dollars from us while we are forced to help each other here.

PlanPremium FamilyCountry USDeviceMacbook Pro late 2015 My Question or Issue Can't seem to upgrade to Family. When my family accepts invitation, it just brings them to my login. Any suggestions would be much appreciated.

  • Newbie
  • Plan Premium Family Country  US Device Macbook Pro late 2015   My Question or Issue   Can't seem to upgrade to Family. When my family accepts invitation, it just brings them t...
  • Jose_M
  • Spotify Star
  • 281 Views
  • 1 replies
  • 1 likes
  • 281 Views
  • 1 replies
  • 1 likes

Solved!! Two premium subscriptions with same paypal

How is it possible to pay premium for two accounts with the same paypal? I tried to search a lot, and found out that theoretically it is possible (it was posted multiple times), but the method was not posted anywhere. With the first account there was...

  • Casual Listener
  • How is it possible to pay premium for two accounts with the same paypal? I tried to search a lot, and found out that theoretically it is possible (it was posted multiple times), but the method was no...
  • attila3
  • Casual Listener
  • 1470 Views
  • 1 replies
  • 0 likes
  • paypal
    Premium
  • 1470 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Activate Hulu" button not showing?

I have the Premium subscription through the student + Hulu plan, but the "Activate Hulu" button is not showing up on my Account Overview page. What's going on?

  • Newbie
  • I have the Premium subscription through the student + Hulu plan, but the "Activate Hulu" button is not showing up on my Account Overview page. What's going on?
  • Deseray3
  • Newbie
  • 39288 Views
  • 36 replies
  • 8 likes
  • 39288 Views
  • 36 replies
  • 8 likes

Being charged after cancelling AND a month after free trial.

So I had the free month trial (Germany) in September.After that, I cancelled the premium trial and for October everything was good, but today, paypal told me, that I have been charged the premium price WITHOUT me changing anything.So in short:Septemb...

  • Casual Listener
  • So I had the free month trial (Germany) in September. After that, I cancelled the premium trial and for October everything was good, but today, paypal told me, that I have been charged the premium p...
  • Jose_M
  • Spotify Star
  • 553 Views
  • 1 replies
  • 1 likes
  • 553 Views
  • 1 replies
  • 1 likes