Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
73149 Views
19 replies
98 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
136359 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
77795 Views
90 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
263081 Views
157 replies
13 likes
I would like to take advantage of the free hulu with Spotify premium that I'm already paying for, but clicking the link to connect my two accounts generates a 502 Bad Gateway screen. Anyone know how to fix this?
I would like to take advantage of the free hulu with Spotify premium that I'm already paying for, but clicking the link to connect my two accounts generates a 502 Bad Gateway screen. Anyone know how ...
Spotify Star
1130 Views
1 replies
0 likes
I'd love to cancel my pandora account and switch to Spotify, the new deal with Hulu is awesome, but I cannot STAND ads in Hulu, and it causes it to freeze allllll the time, so I really can't switch to this plan if the only option is to tolerate an ad...
I'd love to cancel my pandora account and switch to Spotify, the new deal with Hulu is awesome, but I cannot STAND ads in Hulu, and it causes it to freeze allllll the time, so I really can't switch t...
Spotify Star
936 Views
1 replies
0 likes
PlanFree/Premium Family My Question or IssueThis morning when the owner of my Spotify Family Plan was trying to pay, there was no option for the Premium Family Plan. And now the rest of the family doesn't have Premium.
Plan Free/Premium Family My Question or Issue This morning when the owner of my Spotify Family Plan was trying to pay, there was no option for the Premium Family Plan. And now the rest of ...
Spotify Star
560 Views
1 replies
0 likes
PlanFree/PremiumCountryUnited Kingdom DeviceiPhone 7Operating SystemiOS 10 My Question or IssueI just downloaded the Spotify app on my phone but it says the premium version can’t be bought in this app. Why is that?
Plan Free/Premium Country United Kingdom Device iPhone 7 Operating System iOS 10 My Question or Issue I just downloaded the Spotify app on my phone but it says the premium vers...
Spotify Star
562 Views
1 replies
0 likes
I saw this in a thread that has been dormant for a month now. I keep getting e-mails about getting Hulu with my Spotify subscription. But everytime, it would take me to "account overview" instead of "your services" like the link shows, even when you ...
I saw this in a thread that has been dormant for a month now. I keep getting e-mails about getting Hulu with my Spotify subscription. But everytime, it would take me to "account overview" instead of ...
Regular
1342 Views
7 replies
0 likes
PlanSpotify (Trial) PremiumCountryNetherlands My Question or IssueI've just made an account and bought spotify premium. It said that you could also have a premium trial for 30days for just €0,01 and after that you monthly pay an amount of €10. So wha...
Plan Spotify (Trial) Premium Country Netherlands My Question or Issue I've just made an account and bought spotify premium. It said that you could also have a premium trial for 30days fo...
Not applicable
874 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
775 Views
1 replies
0 likes
Hello, I'm having trouble with paying my Spotify subscription. I used to have Premium subscription every month until I had bank issues with my debit card and my payment was not authorized so I was downgraded to Free subscription. Now my bank issues w...
Hello, I'm having trouble with paying my Spotify subscription. I used to have Premium subscription every month until I had bank issues with my debit card and my payment was not authorized so I was do...
Community Legend
916 Views
1 replies
0 likes
PlanPremiumCountryFrance My Question or IssueI have been charged twice for a long time now: every 28th and 29th of the month. One charge comes to my Paypal accout, and the other directly to my credit card. I checked and I don't have other Premium sub...
Plan Premium Country France My Question or Issue I have been charged twice for a long time now: every 28th and 29th of the month. One charge comes to my Paypal accout, an...
Spotify Legend
1028 Views
5 replies
0 likes
I bought my family premium on September. It’s only May and my family and I lost our premium. Only my brother has the premium still and he’s the main account. Can you help me get my premium back because I paid for one year.PlanFree/PremiumCountry Devi...
I bought my family premium on September. It’s only May and my family and I lost our premium. Only my brother has the premium still and he’s the main account. Can you help me get my premium back becau...
Spotify Legend
632 Views
3 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Roadie
766 Views
4 replies
0 likes
PlanFreeCountryNew ZealandDeviceOppoOperating SystemAndroid My Question or IssueHi There. $22.50 per month is being deducted from my card every month however when i log in it says free account. I have checked other emails to see if i set it up under ...
Plan Free Country New Zealand Device Oppo Operating System Android My Question or Issue Hi There. $22.50 per month is being deducted from my card every month however when i log...
Spotify Legend
434 Views
1 replies
0 likes
Hello again,I have made a post here before. Here's a quick summary. 1. I made a spotify account to get the google mini2. Google cancelled my order due to "invalid information" (turns out they don't accept debit cards as a method of payment)3. Google ...
Hello again, I have made a post here before. Here's a quick summary. 1. I made a spotify account to get the google mini 2. Google cancelled my order due to "invalid information" (turns out t...
Roadie
1374 Views
13 replies
0 likes
PlanFree (Should be Premium)CountryArgentinaDeviceMoto G5Operating SystemAndroid My Question or IssueI was premium in a facebook account, to close facebook I changed all my music to an old account I had. But I become premium, and my status is still f...
Plan Free (Should be Premium) Country Argentina Device Moto G5 Operating System Android My Question or Issue I was premium in a facebook account, to close facebook I changed all my m...
Spotify Legend
619 Views
1 replies
0 likes
PlanFreeCountryIndiaDeviceOne Plus 5T, Android Oreo My Question or IssueI have been trying to switch to Premium using Student discount. My student status has been verified but I am not able to pay. The payment option is not showing up. What should I ...
Plan Free Country India Device One Plus 5T, Android Oreo My Question or Issue I have been trying to switch to Premium using Student discount. My student status has been verified but I ...
Spotify Star
369 Views
1 replies
0 likes
None of the below informati, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Iss...
None of the below informati, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Op...
Spotify Star
489 Views
1 replies
0 likes
So my subscription expired. My music was basically gone, and now that I paid I have to redownload my music even though when I check the apps storage it shows 15GB taken up. What the **bleep** spotify this is super annoying? How do I fix this?
So my subscription expired. My music was basically gone, and now that I paid I have to redownload my music even though when I check the apps storage it shows 15GB taken up. What the **bleep** spotify...
Not applicable
508 Views
2 replies
0 likes
PlanFree/PremiumCountry DeviceSamsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI paid for. Spotify premium with PayPal but app. Still appear as free what can I do??
Plan Free/Premium Country DeviceS amsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I paid for. Spotify premium with P...
Spotify Star
278 Views
1 replies
0 likes
Comment pouvons-nous avoir accès au mot de passe pour la prévente du spectacle de Lewis Capaldi???
Comment pouvons-nous avoir accès au mot de passe pour la prévente du spectacle de Lewis Capaldi???
Community Legend
1214 Views
1 replies
0 likes
Wherw can we find the password for presale tickets whit spotify??
Wherw can we find the password for presale tickets whit spotify??
Community Legend
336 Views
1 replies
0 likes
