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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

DLMOC

Visitor

70542 Views

19 replies

94 likes

  • 70542 Views
  • 19 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Azitajoon1

Visitor

134384 Views

70 replies

10 likes

Premium for Family
  • 134384 Views
  • 70 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

73070 Views

89 replies

4 likes

  • 73070 Views
  • 89 replies
  • 4 likes

Google Home offer UK

PlanPremiumCountryUKDeviceMutipleOperating SystemMultiple I'm seeing notes on here about the offer above ending April 17th. Last i saw, way before that, was that I'd successfully reserved by free google home. I heard nothing else, no emails, no updat...

Casual Listener

Plan Premium Country UK Device Mutiple Operating System Multiple   I'm seeing notes on here about the offer above ending April 17th. Last i saw, way before that, was that I'd successful...

Billy-J

Spotify Star

1414 Views

5 replies

0 likes

  • 1414 Views
  • 5 replies
  • 0 likes

Solved!! Error en plan duo

Contraté plan duo pero en el 2do usuario no funciona. Se cargan las canciones pero al pasar a offline se borran e indica esta offline y se sale de la aplicación sin poder volver a entrar porque indica que debe volver a conectarse para entrar. Además ...

Casual Listener

Contraté plan duo pero en el 2do usuario no funciona. Se cargan las canciones pero al pasar a offline se borran e indica esta offline y se sale de la aplicación sin poder volver a entrar porque indic...

Luan

Spotify Star

3621 Views

5 replies

0 likes

  • 3621 Views
  • 5 replies
  • 0 likes

Spotify switched my student discount to premium

Hello, so I’ve always had the student discount on. Today I realised that I was charges the 6.99€ one instead of the 3.50€. I saw that my “student period” was over but I did not get notified to do the actions that I’ve had to. Can I have the cash back...

Newbie

Hello, so I’ve always had the student discount on. Today I realised that I was charges the 6.99€ one instead of the 3.50€. I saw that my “student period” was over but I did not get notified to do the...

OneByBoo

Roadie

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

On the App subscription says Premium Trial But website says Premium Family?

PlanPremium Trial & Family PremiumCountry Device(iPhone 7 & iPad) My Question or IssueHi there, When I sign into the App on my phone my subscription says Premium Trial, because I registered for the trial, but then my husband created a family premium....

Newbie

Plan Premium Trial & Family Premium Country   Device (iPhone 7 & iPad)   My Question or Issue Hi there, When I sign into the App on my phone my subscription says Premium Tr...

OneByBoo

Roadie

454 Views

1 replies

1 likes

  • 454 Views
  • 1 replies
  • 1 likes

Family Plan Issue

PlanPremiumCountryUSADeviceIphoneXOperating System(iOS 10 My Question or IssueI received an email last week, asking to verify my address, which I did. Then I received an email saying that address was verified. Yesterday, another email was sent, indic...

Newbie

Plan Premium Country USA Device IphoneX Operating System (iOS 10   My Question or Issue I received an email last week, asking to verify my address, which I did. Then I received an emai...

OneByBoo

Roadie

533 Views

1 replies

0 likes

  • 533 Views
  • 1 replies
  • 0 likes

Solved!! Starbucks Partner Premium plan and Hulu

PlanPremium/StarbucksCountryUS My Question or IssueHi, I am signed up for my premium account as a Starbucks partner, and I'm wondering if this includes access to Hulu as it's a premium account? If so, how do I access Hulu? Thanks!

Casual Listener

Plan Premium/Starbucks Country US   My Question or Issue Hi, I am signed up for my premium account as a Starbucks partner, and I'm wondering if this includes access to Hulu as it's a premi...

Luan

Spotify Star

7989 Views

4 replies

0 likes

  • 7989 Views
  • 4 replies
  • 0 likes

Solved!! Free Google home Mini Promotion?

PlanPremiumCountryCanadaI signed up for premium again because I read about the free Google home mini promotion, it's been 3 days and no email or anything. Can anyone confirm it's still going on and how I am able to redeem for it? Thanks alot.

Newbie

Plan Premium Country Canada I signed up for premium again because I read about the free Google home mini promotion, it's been 3 days and no email or anything. Can anyone confirm it's still going ...

Luan

Spotify Star

695 Views

1 replies

0 likes

  • 695 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift card not working. Customer Support Failure.

PlanPremium 30 day trailCountryUSADeviceDesktop PCOperating SystemWin 10 Pro Purchased a $30 gift card at Target. Card redemption fails with an error message that says "Something went wrong. Try again, or get help." I have been communicating with the...

Roadie

  Plan Premium 30 day trail Country USA Device Desktop PC Operating System Win 10 Pro   Purchased a $30 gift card at Target. Card redemption fails with an error message that says ...

Peter

Spotify Legend

4554 Views

6 replies

0 likes

  • 4554 Views
  • 6 replies
  • 0 likes

Superuser Contribution No premium on App

PlanPremiumCountryIsrael ( currently at vietnam) DeviceHuawei p30 pro Operating SystemAndroid latest one My Question or IssueJust registered on premium. App still shows me get premium and dont let me edit my name or country. I cant download songs i l...

Casual Listener

Plan Premium Country Israel ( currently at vietnam)  Device Huawei p30 pro  Operating System Android latest one   My Question or Issue Just registered on premium.  App ...

Peter

Spotify Legend

2221 Views

2 replies

0 likes

  • 2221 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Gift Card not working

I had purchased a $10 Spotify gift-card at my local Target. When I got home to use the pin or code I was told it was invalid. I was confused considering the reciept said the code was activated, it was purchased in the same country as my account, and ...

Newbie

I had purchased a $10 Spotify gift-card at my local Target. When I got home to use the pin or code I was told it was invalid. I was confused considering the reciept said the code was activated, it wa...

Peter

Spotify Legend

2004 Views

4 replies

0 likes

  • 2004 Views
  • 4 replies
  • 0 likes

Superuser Contribution Bonus 18app

Ciao a tutti, ho un problema nel convertire il mio bonus cultura che il governo italiano mi ha fornito. Io attraverso 18app ho generato un buono da 59,94€ da convertire in un abbonamento da 6 mesi. Il codice e la mail che inserisco sono corretti, per...

Newbie

Ciao a tutti, ho un problema nel convertire il mio bonus cultura che il governo italiano mi ha fornito. Io attraverso 18app ho generato un buono da 59,94€ da convertire in un abbonamento da 6 mesi. I...

Peter

Spotify Legend

4305 Views

1 replies

0 likes

18app
bonus
  • 4305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't down grade from Premium cos my account tells me I'm on Free. Being charged for Premium.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Peter

Spotify Legend

742 Views

2 replies

0 likes

  • 742 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Non puoi scaricare premium da quest'app"

Apro spotify stamattina come di consueto e scopro che la versione premium è stata disattivata senza motivo (i pagamenti risultano a buon fine) e per di più quando cerco di riattivarla, all'opzione premium compare il messaggio "non puoi scaricare prem...

Newbie

Apro spotify stamattina come di consueto e scopro che la versione premium è stata disattivata senza motivo (i pagamenti risultano a buon fine) e per di più quando cerco di riattivarla, all'opzione pr...

Daisy

Spotify Legend

1228 Views

1 replies

0 likes

  • 1228 Views
  • 1 replies
  • 0 likes

Google Home Mini Offer Canada - Ended?

PlanPremium CountryCanada DeviceAndroid Operating SystemAndroid My Question or IssueHas the offer for the Google Home Mini ended? I didn't even know about it, didn't receive an email, or anything - and I've been a premium subscriber for a year now. T...

Casual Listener

Plan Premium   Country Canada   Device Android   Operating System Android   My Question or Issue Has the offer for the Google Home Mini ended? I didn't even know abou...

LM_29

Newbie

7413 Views

6 replies

0 likes

  • 7413 Views
  • 6 replies
  • 0 likes

Google home mini code?

I only just found out about the offer . Long time Subscriber. I found a link that told me to click for offer. When doing so I ended up on the main page. Should I be expecting a email? Is the offer done?

Newbie

I only just found out about the offer . Long time Subscriber. I found a link that told me to click for offer. When doing so I ended up on the main page.  Should I be expecting a email? Is the of...

Billy-J

Spotify Star

1376 Views

3 replies

0 likes

  • 1376 Views
  • 3 replies
  • 0 likes

Solved!! Est-il possible que je sois inscrit à deux abonnements

Bonjour, Cela fait plusieurs mois que j'étais abonné à l'offre Spotify étudiant, je viens aujourd'**bleep** d'être invité pour une offre Spotify Family. Ayant accepté (j'ai rempli le petit formulaire nom, prénom, adresse), je voudrais savoir si mon a...

Casual Listener

Bonjour,    Cela fait plusieurs mois que j'étais abonné à l'offre Spotify étudiant, je viens aujourd'**bleep** d'être invité pour une offre Spotify Family. Ayant accepté (j'ai rempli le p...

Luan

Spotify Star

1359 Views

3 replies

0 likes

  • 1359 Views
  • 3 replies
  • 0 likes

Spotify Premium does not work

Hi! I just got spotify and got the first 30 days free Premium. I have paid for it but it won't work. Can someone help me?

Newbie

Hi!  I just got spotify and got the first 30 days free Premium. I have paid for it but it won't work. Can someone help me?   

OneByBoo

Roadie

661 Views

1 replies

0 likes

  • 661 Views
  • 1 replies
  • 0 likes

Canceled Subscription and Deleted account and still being charged for Spotify

PlanPremiumCountryUSA DeviceiPhone 6sOperating SystemiOS 10 My Question or IssueI was having issues with other users I did not authorize being on my family plan. I canceled my subscription and deleted my account but I still keep getting charged for S...

Newbie

Plan Premium Country USA   Device iPhone 6s Operating System iOS 10   My Question or Issue I was having issues with other users I did not authorize being on my family plan. I can...

Jᴀᴄᴋ

Roadie

619 Views

1 replies

0 likes

  • 619 Views
  • 1 replies
  • 0 likes

Solved!! Someone is using one of my cards to pay another subscription

CountryMéxico My Question or IssueWell, i wanna know how to cancel the other subscription because someone is using my second card without my permission, this is the second month (i never use that card for online payments)

Casual Listener

Country México   My Question or Issue Well, i wanna know how to cancel the other subscription because someone is using my second card without my permission, this is the second month (i never...

Moon_Oz

Casual Listener

2234 Views

2 replies

0 likes

card
sin permiso
Subscription
tarjeta
  • 2234 Views
  • 2 replies
  • 0 likes

Solved!! How do I gift spotify premium to someone?

I woul like to pay for a friend's spotify premium(they currently have a free account). Jow can I accomplish this? It appears gift CD ards are no longer sold by spotify and i havent been able find a different solution.

Music Fan

I woul like to pay for a friend's spotify premium(they currently have a free account). Jow can I accomplish this? It appears gift CD ards are no longer sold by spotify and i havent been able find a d...

halley_carleton

Music Fan

2353 Views

3 replies

0 likes

  • 2353 Views
  • 3 replies
  • 0 likes