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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61583 Views
  • 25 replies
  • 5 likes
  • 61583 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36715 Views
  • 19 replies
  • 2 likes
  • 36715 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28012 Views
  • 16 replies
  • 3 likes
  • 28012 Views
  • 16 replies
  • 3 likes

Me tiraram como membro da família

Depois de entrar no plano familiar, me tiraram por não conseguirem comprovar meu endereço, mas como vão verificarmeu endereço se deixo meu GPS desligado?

  • Casual Listener
  • Depois de entrar no plano familiar, me tiraram por não conseguirem comprovar meu endereço, mas como vão verificarmeu endereço se deixo meu GPS desligado?
  • Bittencourt
  • Spotify Star
  • 185 Views
  • 3 replies
  • 0 likes
  • 185 Views
  • 3 replies
  • 0 likes

dubt about premium

Good morning to every one. I'm from Spain, but actually i live in México. When i want to buy the premium they said me that i can't pay with a spanish credit card.And my dubt is, if i pay the spanish premium could i use it here in México? Thank you ve...

  • Newbie
  • Good morning to every one.   I'm from Spain, but actually i live in México.   When i want to buy the premium they said me that i can't pay with a spanish credit card. And my dubt is, i...
  • Maxim
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Can't login anymore

PlanPremiumCountry Lithuania / NetherlandsDeviceSamsung Galaxy 8Operating System Android 8.0.0 My Question or Issue I cant login anymore, it said because I'm abroad ( I started to use spotify while I'm in netherlands, but used Lithuanian card, cause ...

  • Newbie
  •   Plan Premium Country  Lithuania / Netherlands Device Samsung Galaxy 8 Operating System  Android 8.0.0   My Question or Issue    I cant login anymore,...
  • Luke
  • Spotify Star
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Linking Hulu

I have a canceled Hulu account and an active one. I accidentally linked my canceled one. Can I change that to the active account before this trial period is over?

  • Newbie
  • I have a canceled Hulu account and an active one. I accidentally linked my canceled one. Can I change that to the active account before this trial period is over?
  • ll_xby-np142q
  • Newbie
  • 155 Views
  • 2 replies
  • 0 likes
  • 155 Views
  • 2 replies
  • 0 likes

Superuser Contribution não consigo ativar o premium

Boa noite, eu vim do brasil a alguns meses e só agora troquei o país nas minhas informações. Como sabe tive que cancelar a minha conta premium e após isso, mudei o país. Mas após isso, ja tentei ativar novamente a conta premium, coloquei todos os dad...

  • Newbie
  • Boa noite, eu vim do brasil a alguns meses e só agora troquei o país nas minhas informações. Como sabe tive que cancelar a minha conta premium e após isso, mudei o país. Mas após isso, ja tentei ativ...
  • Alfredo
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged by changing payment card

Hello,I'm using spotify since 2014 and today I choose to change my payment card to another and got charged 10,00 Reais (Br coin) for doing it. My question is: Will it disappear or i will need to pay for this?

  • Newbie
  •   Hello, I'm using spotify since 2014 and today I choose to change my payment card to another and got charged 10,00 Reais (Br coin) for doing it. My question is: Will it disappear or i will ne...
  • Alfredo
  • Roadie
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan Problem

PlanPremiumCountry TurkeyDeviceXiaomi Mi5Operating SystemAndroid Nougat My Question or Issue Hi. My husband invited me family plan on last month. No problem on first month. There was not enough credit to refresh premium, so i banned from family plan....

  • Newbie
  • Plan Premium Country  Turkey Device Xiaomi Mi5 Operating System Android Nougat   My Question or Issue   Hi. My husband invited me family plan on last month. No problem on fi...
  • _dlvycpaj-gi
  • Casual Listener
  • 139 Views
  • 3 replies
  • 0 likes
  • 139 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pago spotify estudiante se realizo el cobro 2 veces

hola, buenas noches.Me dispuse a realizar la compra de spotify para estudiante, ralice el proceso de compra llene los datos de mi tarjeta y me salto el paso de los papeles, pero como no dispongo de la documentacion decidi ya no hacer el proceso, este...

  • Casual Listener
  • hola, buenas noches. Me dispuse a realizar la compra de spotify  para estudiante, ralice el proceso de compra llene los datos de mi tarjeta y me salto el paso de los papeles, pero como no dispo...
  • SergioDavid
  • Roadie
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Necesito ayudaaa!!!

Me suscribí a un plan familiar hace algunas semanas, lo habia estado usando a la perfección, sin embargo un día quice escuchar música y me salieron anuncios, osea que me dejo de funcionar el spotify premium y a los demas miembros del plan no. ¿Alguie...

  • Newbie
  • Me suscribí a un plan familiar hace algunas semanas, lo habia estado usando a la perfección, sin embargo un día quice escuchar música y me salieron anuncios, osea que me dejo de funcionar el spotify ...
  • SergioDavid
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro estudiantes y premium

El día de ayer me hice cuenta premium estudiantes, y se me hizo el cargo pero al no salir mi centro educativo me pase a cuenta premium normal.Se me descontarán los 4’99€ cada mes, aparte de los 9’99?

  • Casual Listener
  • El día de ayer me hice cuenta premium estudiantes, y se me hizo el cargo pero al no salir mi centro educativo me pase a cuenta premium normal. Se me descontarán los 4’99€ cada mes, aparte de los 9’9...
  • SergioDavid
  • Roadie
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro sin uso de premium

Hola, hace un par de meses di de baja a mi suscripcion como usuario premium y me siguen cobrando. Me acaba de llegar un msj de paypal el cual dice que que yo estoy inscripta o algo asi (sinceramente no se que es) pero lo cual desconozco y encima en i...

  • Newbie
  • Hola, hace un par de meses di de baja a mi suscripcion como usuario premium y me siguen cobrando. Me acaba de llegar un msj de paypal el cual dice que que yo estoy inscripta o algo asi (sinceramente ...
  • SergioDavid
  • Roadie
  • 168 Views
  • 3 replies
  • 0 likes
  • 168 Views
  • 3 replies
  • 0 likes

Why am I charged twice but have no premium access?

I am billed on the 28th of the month on my AMEX but have no spotify access today? how do I fix this? My account only shows previous payments on the 2nd of the month using paypal, which I have now cancelled as I realized I was being billed my both pay...

  • Newbie
  •   I am billed on the 28th of the month on my AMEX but have no spotify access today? how do I fix this? My account only shows previous payments on the 2nd of the month using paypal, which I have...
  • Luke
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! Purchased Premium but when I try to play a chosen radio station through Sonos says I need a full sub

None of the below information is required. However, the more you provide the easier it will be for us to try and hePlanPremiumCanada DeviceIpadOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuePurchased Premium but when I tr...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and he Plan Premium Canada   Device Ipad Operating System (iOS 10, Android&nb...
  • Luke
  • Spotify Star
  • 295 Views
  • 4 replies
  • 0 likes
  • 295 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cannot purchase any subscription

Have tried all the advice, no payment methods work. Used to have premium subscription but let those lapse some time ago, now want to purchase again but I'm unable to.

  • Newbie
  • Have tried all the advice, no payment methods work. Used to have premium subscription but let those lapse some time ago, now want to purchase again but I'm unable to.
  • SergioDavid
  • Roadie
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Estafa de cobro sin ser premium

He estado suscrito a premium durante 3 meses por una promoción en la que pagaba 0,99 euros. Me he dado de baja en la suscripción premium un día antes de que se renovase automaticamente y me han cobrado 9,99 por el próximo mes, y encima no tengo Spoti...

  • Newbie
  • He estado suscrito a premium durante 3 meses por una promoción en la que pagaba 0,99 euros. Me he dado de baja en la suscripción premium un día antes de que se renovase automaticamente y me han cobra...
  • SergioDavid
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Payment passed but no premium

I had my payment charged and passed through my bank for Spotify Premium but I keep getting messages that if I don't update my payment I'll lose premium. Why is this happening?

  • Casual Listener
  • I had my payment charged and passed through my bank for Spotify Premium but I keep getting messages that if I don't update my payment I'll lose premium.   Why is this happening?
  • Luke
  • Spotify Star
  • 284 Views
  • 5 replies
  • 0 likes
  • 284 Views
  • 5 replies
  • 0 likes

Superuser Contribution Listening from abroad

I am from the UK But work in the u.a.e and travel as part of my job and I have been paying for Spotify for years but somehow it won’t let me listen to it when I’m abroad as of the past few weeks, I have never had a problem till now and don’t know how...

  • Newbie
  • I am from the UK But work in the u.a.e and travel as part of my job and I  have been paying for Spotify for years but somehow it won’t let me listen to it when I’m abroad as of the past few week...
  • SergioDavid
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Assinatura

Tenho o plano familiar e coloquei meu marido, moramos juntos só que ele não esta conseguindo obter o plano. Sendo que o mesmo quando fizemos o plano teve que criar uma conta nova com os dados do mesmo endereço que o meu.

  • Newbie
  • Tenho o plano familiar e coloquei meu marido, moramos juntos só que ele não esta conseguindo  obter o plano.    Sendo que o mesmo quando fizemos o plano teve que criar uma conta nova...
  • SergioDavid
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution Allan

Opa. Dias atrás eu efetuei um pagamento por boleto bancário. Gostaria de saber quantos dia leva pra estar liberado o Spotify Premium?

  • Newbie
  • Opa.  Dias atrás eu efetuei um pagamento por boleto bancário. Gostaria de saber quantos dia leva pra estar liberado o Spotify Premium?   
  • SergioDavid
  • Roadie
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

I can’t Download songs

I can’t download any song.I tried everything but it’s still not working.What should I do??I really need help ASAP!!!PlanPremiumDeviceiPhone 8 plusOperating SystemiOS 11.3 My Question or Issue How can I fix this problem?

  • Newbie
  • I can’t download any song.I tried everything but it’s still not working.What should I do??I really need help ASAP!!! Plan Premium Device iPhone 8 plus Operating System iOS 11.3   My Ques...
  • Nico
  • Community Legend
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes