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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

131280 Views

69 replies

10 likes

Premium for Family
  • 131280 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

Yordan

Moderator

64391 Views

87 replies

4 likes

  • 64391 Views
  • 87 replies
  • 4 likes

Hulu add-on feature issue

PlanPremium student plan DevicePCOperating SystemWindows 10 pro My Question or IssueI am not able to manage add-ons in hulu. I do not see the "manage" option.

Casual Listener

Plan Premium student plan   Device PC Operating System Windows 10 pro   My Question or Issue I am not able to manage add-ons in hulu.  I do not see the "manage" option. &...

Billy-J

Spotify Star

1427 Views

3 replies

0 likes

Hulu
  • 1427 Views
  • 3 replies
  • 0 likes

Solved!! I want to pay from another country!!

PlanPremiumCountryTurkeyDevice(Sony Xperia Z5)Operating System(Android Oreo) My Question or IssueI'm a Erasmus student in Poland. I don't have any bank account and also I don't need it. I verified my student account in Poland for premium. I click her...

Newbie

Plan Premium Country Turkey Device (Sony Xperia Z5) Operating System (Android Oreo)   My Question or Issue I'm a Erasmus student in Poland. I don't have any bank account and also ...

Luan

Spotify Star

789 Views

1 replies

0 likes

  • 789 Views
  • 1 replies
  • 0 likes

Solved!! My login name is my phone number

PlanPremiumUSA DeviceMotorola Hello Community Members, Somehow the ID of my account is automatically set to my cell number. And I have no idea how to change it to anything else that I want it to be. Any lead much appreciated.

Casual Listener

    Plan Premium USA   Device Motorola      Hello Community Members,   Somehow the ID of my account is automatically set to my cell number. And I have n...

Luan

Spotify Star

1202 Views

1 replies

0 likes

  • 1202 Views
  • 1 replies
  • 0 likes

I forgot to cancel my subscription

I was on the 3 month for 99p deal, but I forgot to cancel it. It ran out on the 22nd of March. Is there anyway I can get it refunded, and go back to a free account. I know it's only £10, but I'm a university student, and that's a large proportion of ...

Casual Listener

I was on the 3 month for 99p deal, but I forgot to cancel it. It ran out on the 22nd of March. Is there anyway I can get it refunded, and go back to a free account. I know it's only £10, but I'm a un...

Billy-J

Spotify Star

1639 Views

3 replies

0 likes

Subscription
  • 1639 Views
  • 3 replies
  • 0 likes

Abonnement prit par erreur

Bonjour mon fils a acheter l'abonnement family pour 15€ sans mon avis. Suite à la résiliation de l'abonnement 30min après l'achat mes coordonnées bancaires son toujours inscrit. Comment annuler le prélèvement à la fin du mois ?

Newbie

Bonjour mon fils a acheter l'abonnement family pour 15€ sans mon avis. Suite à la résiliation de l'abonnement 30min après l'achat mes coordonnées bancaires son toujours inscrit. Comment annuler le pr...

Jose_M

Spotify Star

694 Views

1 replies

1 likes

  • 694 Views
  • 1 replies
  • 1 likes

Subscription payment failed

Hello,PlanPremiumCountryMoroccoDeviceiPhone 7+Operating SystemiOS 12.1.4 About a month ago, i tried to subscribe to spotify with my Moroccan credit card, and it worked, but i now get a message telling me that my payment failed. I read that i just nee...

Newbie

Hello, Plan Premium Country Morocco Device iPhone 7+ Operating System iOS 12.1.4   About a month ago, i tried to subscribe to spotify with my Moroccan credit card, and it worked, but i...

Billy-J

Spotify Star

577 Views

1 replies

0 likes

  • 577 Views
  • 1 replies
  • 0 likes

Superuser Contribution Compre una tarjeta de regalo y no funciona

Me aparece '' para que este código no es valido" y no he utilizado el código, y no le mande a nadie mi código, pero no me deja, y ya intente varias veces, hasta puse O en lugar de 0 por si me había equivocado, pero no, ya hasta fui a donde me vendier...

Casual Listener

Me aparece '' para que este código no es valido" y no he utilizado el código, y no le mande a nadie mi código, pero no me deja, y ya intente varias veces, hasta puse O en lugar de 0 por si me había e...

31gwfbn47vltisuemnxf

Visitor

42785 Views

21 replies

24 likes

  • 42785 Views
  • 21 replies
  • 24 likes

Charged full price but was eligible for student discount

PlanPremium student discountCountryHalifaxDeviceiphone 6Operating Systemios, windows 10 My Question or IssueI was charged the full price of $9.99 after I had changed payment info but I was enrolled for student discount before this had occured. Was wo...

Newbie

Plan Premium student discount Country Halifax Device iphone 6 Operating System ios, windows 10   My Question or Issue I was charged the full price of $9.99 after I had changed payment ...

OneByBoo

Roadie

387 Views

1 replies

0 likes

  • 387 Views
  • 1 replies
  • 0 likes

Galaxy S10 Promo not working

PlanFree, just signed up today with premiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueTried doing the Samsung promo, says I'm not eligible for it? Don't know what's going on. Thanks in advance.

Newbie

Plan Free, just signed up today with premium Country USA Device Samsung Galaxy S10+ Operating System Android   My Question or Issue Tried doing the Samsung promo, says I'm not eligible...

Maxim

Spotify Star

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes

Refund of premium subscription

PlanPremium to StudentCountryU.S.DeviceiPhone 6Operating SystemiOS 10 My Question or IssueI began my free trial with spotify in January of this year. I enjoyed it enough and decided to keep it and paid the $9.99 for the premium amount. However, this ...

Newbie

Plan Premium to Student Country U.S. Device iPhone 6 Operating System iOS 10   My Question or Issue I began my free trial with spotify in January of this year. I enjoyed it enough and ...

mosohodPeti

Composer

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

No puedo utilizar spotify sin conexion a internet

PlanPremiumCountryGuatemalaDeviceMoto E4 PLUSOperating SystemAndroid 7.1.1 My Question or Issue Soy un cliente que ha utilizado spotify por años, hace un mes aproximadamente volvi a renovar el plan premium personal, ya que me encontraba en uno famili...

Newbie

Plan Premium Country Guatemala Device Moto E4 PLUS Operating System Android 7.1.1   My Question or Issue   Soy un cliente que ha utilizado spotify por años, hace un mes aproximad...

Jose_M

Spotify Star

1484 Views

1 replies

0 likes

  • 1484 Views
  • 1 replies
  • 0 likes

Ödeme yaptığım halde ödeme başarısız görünüyor

PlanPremium(For Students)CountryTurkeyDeviceiPhone 6SOperating SystemiOS 12 My Question or IssueI already pay for premium but it still looks like didn't take payment.

Casual Listener

Plan Premium(For Students) Country Turkey Device iPhone 6S Operating System iOS 12   My Question or Issue I already pay for premium but it still looks like didn't take payment.

Billy-J

Spotify Star

611 Views

3 replies

0 likes

  • 611 Views
  • 3 replies
  • 0 likes

Gift Cards where to buy in phillipines

Hi all, as spotify is not selling gift cards any more through their homepage is there any other store where we could by Gift Cards? In Malaysia you sell gift cards through 7-11 is there an official store who is selling in the phillipines gift cards /...

Visitor

Hi all,   as spotify is not selling gift cards any more through their homepage is there any other store where we could by Gift Cards?   In Malaysia you sell gift cards through 7-11 is t...

OneByBoo

Roadie

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Countries LT and UK

PlanFree/PremiumCountryLithuania, UK, Russia Device(iPhone Xs Max, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI live in 2 countries: Spain and Lithuania. Currently, I am in Lithuania. My card is ...

Newbie

Plan Free/Premium Country Lithuania, UK, Russia   Device (iPhone Xs Max, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...

Jose_M

Spotify Star

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

No puedo ingresar mi codigo de mi tarjeta de regalo

al momento de ingresar el codigo me dice que no es valido.ya intente todo lo que viene en el soporte.

Newbie

al momento de ingresar el codigo me dice que no es valido. ya intente todo lo que viene en el soporte.

Jose_M

Spotify Star

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

[Subscription] Website shows premium being $99,00

So y'all might want to fix this. two pages show $99,00 for a month of premium

Newbie

So y'all might want to fix this. two pages show $99,00 for a month of premium

KatesHere

Community Legend

340 Views

1 replies

0 likes

Subscription
  • 340 Views
  • 1 replies
  • 0 likes

[Desktop][Subscription] Already have Hulu subscription via iTunes

So if I upgrade to Spotify premium with the Hulu bundle, what happens to my current Hulu account that I pay via iTunes? How does billing change and do I keep my current Hulu account? Thanks

Newbie

So if I upgrade to Spotify premium with the Hulu bundle, what happens to my current Hulu account that I pay via iTunes?  How does billing change and do I keep my current Hulu account?   T...

Luan

Spotify Star

856 Views

1 replies

1 likes

Desktop
Subscription
  • 856 Views
  • 1 replies
  • 1 likes

Credit Card info problem

I cannot type 4 digits in the security code when I enter my credit card info(maestro). How can I solve that ?

Newbie

I cannot type 4 digits in the security code when I enter my credit card info(maestro). How can I solve that ?

marcaevans

Composer

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
  • 0 likes

Subscribing with a gift card in use

PlanFree/Premium My Question or Issue I’m currently using a gift card and my question is, if I subscribe, will it charge me for this month, or will it start charging me when my gift card month ends?

Newbie

Plan Free/Premium   My Question or Issue   I’m currently using a gift card and my question is, if I subscribe, will it charge me for this month, or will it start charging me when my gif...

Jose_M

Spotify Star

311 Views

1 replies

1 likes

  • 311 Views
  • 1 replies
  • 1 likes