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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6641 Views
  • 23 replies
  • 2 likes
  • 6641 Views
  • 23 replies
  • 2 likes

Superuser Contribution Fui cobrado duas vezes no mesmo mes e so tenho 1 conta premium

Boa tarde,gostaria que fosse verifica por fui cobrado duas vezes no mesmo mes sendo que so tenho uma conta premium. Se nao for resolvido vou acabar cancelando a conta.

  • Newbie
  • Boa tarde,gostaria que fosse verifica por fui cobrado duas vezes no mesmo mes sendo que so tenho uma conta premium. Se nao for resolvido vou acabar cancelando a conta.
  • Daisy
  • Spotify Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount Double Charge

A couple of days ago I tried to use the college student subscription, while Sheer ID was cheking if i was a student or not I thought i had made a mistake about my card (which I didn't) so I tried subscribing again. The thing is that in my account I s...

  • Newbie
  • A couple of days ago I tried to use the college student subscription, while Sheer ID was cheking if i was a student or not I thought i had made a mistake about my card (which I didn't) so I tried sub...
  • Daisy
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Intente registrarme a una cuenta de estuiantes , me cobro 3 veces

me intente registrar a la cuenta e estudiantes y nunca pude terminar el registro porque no me daba la opcion pero el banco me notifico 3 cobros que hicieron, y nisiquiera tengo cuenta de estudiante

  • Newbie
  • me intente registrar a la cuenta e estudiantes y nunca pude terminar el registro porque no me daba la opcion pero el banco me notifico 3 cobros que hicieron, y nisiquiera tengo  cuenta de estudi...
  • Daisy
  • Spotify Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount with Ideal

Hi, I want to switch to student discount. I cancelled my current subscription as suggested. https://community.spotify.com/t5/Accounts/Switch-to-Student-Discount/m-p/887329#M112749 When I click 'Student Discount' I can only pay by credit card. How can...

  • Newbie
  • Hi,   I want to switch to student discount. I cancelled my current subscription as suggested.  https://community.spotify.com/t5/Accounts/Switch-to-Student-Discount/m-p/887329#M112749 &n...
  • Daisy
  • Spotify Legend
  • 2605 Views
  • 4 replies
  • 6 likes
  • 2605 Views
  • 4 replies
  • 6 likes

Superuser Contribution Abroad upgrade on spotify premium

Hey, I am currently abroad ( german in norway ) and upgraded my sportify to spotify premium. I already got the receipt for the upgrade via mail, but it doenst work. Any suggestions how to fix that problem ?

  • Newbie
  • Hey, I am currently abroad ( german in norway ) and upgraded my sportify to spotify premium. I already got the receipt for the upgrade via mail, but it doenst work.  Any suggestions how to fix ...
  • Katerina
  • Spotify Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Não consigo acessar a conta premium e já efetuei o pagamento com o cartão de crédito a uns 5 dias

O valor que aparece “em lançamento” no meu cartão de crédito é de 10 reais. Passou duas vezes o mesmo valor quando assinei o Premium (ou seja, 20 reais)! Já fazem uns 5 dias e não consigo acessar a conta como Premium. Pra mim, aparece como se eu esti...

  • Newbie
  • O valor que aparece “em lançamento” no meu cartão de crédito é de 10 reais. Passou duas vezes o mesmo valor quando assinei o Premium (ou seja, 20 reais)! Já fazem uns 5 dias e não consigo acessar a c...
  • Daisy
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas com o plano família

Meu plano família tá tirando os integrantes por alegar que eles não estão registrados no mesmo endereço, sendo que estao.

  • Newbie
  • Meu plano família tá tirando os integrantes por alegar que eles não estão registrados no mesmo endereço, sendo que estao.
  • Daisy
  • Spotify Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Playstation plus premium subscription not active

Country RomaniaDeviceWindows PCs, Playstation 4, iPhone 8 plus My Question or Issue Hello,A while ago I set up a reccurring payment for spotify premium through my Playstation account. All went well until this month when even though the payment was co...

  • Newbie
  •   Country  Romania Device Windows PCs, Playstation 4, iPhone 8 plus     My Question or Issue  Hello, A while ago I set up a reccurring payment for spotify premium th...
  • Jose_M
  • Spotify Star
  • 275 Views
  • 1 replies
  • 1 likes
  • 275 Views
  • 1 replies
  • 1 likes

Cannot log in

Yesterday I cleared the cache and saved data, but I could not remember my login information to my premium account. Is there any way to retrieve it?

  • Newbie
  • Yesterday I cleared the cache and saved data, but I could not remember my login information to my premium account. Is there any way to retrieve it?
  • Luke
  • Spotify Star
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

I can not make a premium subscription

I had a family plan that expired and I can not renew any other plans.

  • Newbie
  • I had a family plan that expired and I can not renew any other plans.
  • Luke
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

premium

Hi, I am triying to upgrade my account but both of my credit cards aren't accepted. How can I solve this problem.( My banks said, there is no problem with them.)

  • Newbie
  • Hi, I am triying to upgrade my account but both of my credit cards aren't accepted. How can I solve this problem.( My banks said, there is no problem with them.)
  • Luke
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 261 Views
  • 1 replies
  • 0 likes

Pagamento

Paguei 2 vezes o premium por 3 meses pre pago...acumula pra 6? Nao consigo um tel pra ligar!

  • Newbie
  • Paguei 2 vezes o premium por 3 meses pre pago...acumula pra 6? Nao consigo um tel pra ligar!
  • Luke
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Jahresabo wechseln zu Spotify Family

Hallo,ich habe gerade aus versehen von der monatlichen Zahlungsweise fuer meinen Premiumaccount auf die jaehrliche Zahlungsweise gewechselt.Eigentlich wollte ich vom normalen Premium auf Familiy Premium wechseln... Kann ich jetzt trotzdem einfach auf...

  • Casual Listener
  • Hallo, ich habe gerade aus versehen von der monatlichen Zahlungsweise fuer meinen Premiumaccount auf die jaehrliche Zahlungsweise gewechselt. Eigentlich wollte ich vom normalen Premium auf Familiy ...
  • Julia110
  • Casual Listener
  • 1289 Views
  • 5 replies
  • 0 likes
  • 1289 Views
  • 5 replies
  • 0 likes

Can´t change subscription country

I am moving countries from Chile to Argentina and need to change credit card and therefore subscription country. I follow the steps indicated by spotify but the option to change country never appears after filling in new credit card info. as indicate...

  • Newbie
  • I am moving countries from Chile to Argentina and need to change credit card and therefore subscription country. I follow the steps indicated by spotify but the option to change country never ap...
  • Luke
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

No me sirve premium

Compre hoy premium y no me funciona

  • Visitor
  • Compre hoy premium y no me funciona
  • Luke
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

How do 2 family members with the same Apple ID to get separate accounts on Premium for Family?

We have a Premium for Family subscription. Two family members have the same Apple ID account but should have separate Spotify accounts. However, Spotify treats them as if they are the same. How do we fix this?

  • Newbie
  • We have a Premium for Family subscription.  Two family members have the same Apple ID account but should have separate Spotify accounts.  However, Spotify treats them as if they are the sam...
  • Maxim
  • Spotify Star
  • 1649 Views
  • 1 replies
  • 0 likes
  • 1649 Views
  • 1 replies
  • 0 likes

Being charged 9.9 when under student plan

Hi, I am currently under the student plan, however I was charged $9.90 (the standard price) as shown. There should be an error in Spotify's payment & hence is there any way to get a refund?

student premium.PNG Payment.PNG
  • Newbie
  •   Hi, I am currently under the student plan, however I was charged $9.90 (the standard price) as shown. There should be an error in Spotify's payment & hence is there any way to get a refun...
  • Agustin6
  • Composer
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Spotify Premium Offline downloads should've been retained after the expiration

Why do all of my downloads got deleted after expiration of my Premium subscription? It was due for like a couple of days and I forgot to pay it actually, thus I was over the due date. Then, once I paid it again, I found out that all of my downloaded ...

  • Casual Listener
  • Why do all of my downloads got deleted after expiration of my Premium subscription? It was due for like a couple of days and I forgot to pay it actually, thus I was over the due date. Then, once I pa...
  • MkxTrax
  • Casual Listener
  • 489 Views
  • 5 replies
  • 0 likes
  • 489 Views
  • 5 replies
  • 0 likes

Superuser Contribution Google mini canada

How come your webpage allowed me to sign up for the family plan, offered me the promotion, and quoted me a price in Canadian dollars if I am ineligible as a Canadian for the home mini for free?? Did I just upgrade for no reason?? CountryCanada

  • Regular
  • How come your webpage allowed me to sign up for the family plan, offered me the promotion, and quoted me a price in Canadian dollars if I am ineligible as a Canadian for the home mini for free?? Did ...
  • squidboiiiii
  • Regular
  • 1579 Views
  • 4 replies
  • 3 likes
  • 1579 Views
  • 4 replies
  • 3 likes

Premium and Ads

Okay, so I was wondering about getting premium, but I want to know if I can still get the perks of premium, but still be able to listen to the ads. I like listening to ads in the night for some reason, but is there a way I can get premium with all it...

  • Newbie
  • Okay, so I was wondering about getting premium, but I want to know if I can still get the perks of premium, but still be able to listen to the ads. I like listening to ads in the night for some reaso...
  • Billy-J
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes