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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 4850 Views
  • 23 replies
  • 2 likes
  • 4850 Views
  • 23 replies
  • 2 likes

CAN'T PAY PREMIUM WITH PayPal MONEY

PlanPremiumCountryus Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen i select PayPal option, It redirects to PayPal checkout page and there is no option to pay with my PayPal money, It just shows to pay with li...

  • Newbie
  • Plan Premium Country us   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When i select PayPal option, It redirects to PayPal c...
  • Loxer
  • Community Legend
  • 515 Views
  • 1 replies
  • 0 likes
  • 515 Views
  • 1 replies
  • 0 likes

HELP! CANT GET THROUGH ON CHAT & BEEN CHARGED TWICE

PlanPremiumCountry united statesDeviceiPhone XOperating SystemiOS 10 My Question or Issue I have had a premium subscription for a few years and recently got a new debt card. My payment for premium did not go through so when I went to use Spotify it d...

  • Newbie
  • Plan Premium Country  united states Device iPhone X Operating System iOS 10   My Question or Issue  I have had a premium subscription for a few years and recently got a new d...
  • Loxer
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

can i cancel my subscription using the debit card associated with my former account?

PlanPremium on former account CountryUnited StatesDevice(iPhone 6)Operating System(iOS 10) Issue-i never canceled my premium subscription on my old account and i haven’t used it in over a year. i was younger at the time and i didn’t know if logging o...

  • Newbie
  • Plan Premium on former account  Country United States Device (iPhone 6) Operating System (iOS 10)   Issue- i never canceled my premium subscription on my old account and i haven’t...
  • Loxer
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

How do I know they charged me?

I have a charge on my credit card for Spotify, but I use a different card for my account, how do I know where this payment comes from or what account does it belong to?

  • Casual Listener
  • I have a charge on my credit card for Spotify, but I use a different card for my account, how do I know where this payment comes from or what account does it belong to?  
  • Billy-J
  • Spotify Star
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo realizar mi suscripcion

ayuda no puedo realizar mi suscripcion ya puse varias tarjetas y me sigue apareciendo lo mismo¨hay un erosr con tu metodo de pago¨ ya lo intente durante 2 semanas y sigo sin tener resultado ¿alguien sabe que pasa?

  • Newbie
  • ayuda no puedo realizar mi suscripcion ya puse varias tarjetas y me sigue apareciendo lo mismo¨hay un erosr con tu metodo de pago¨ ya lo intente durante 2 semanas y sigo sin tener resultado ¿alguien ...
  • Katerina
  • Spotify Legend
  • 1099 Views
  • 1 replies
  • 0 likes
  • 1099 Views
  • 1 replies
  • 0 likes

Epic collection: Even after removing half my music collection!

PlanPremiumCountry UkDevice Operating SystemApple My Question or Issue Even after deleting half my music collection, which is stupid, I’m still getting collection full. Seriously I am down to about 10 albums, no where near the limit. About to shift t...

  • Newbie
  • Plan Premium Country  Uk Device   Operating System Apple   My Question or Issue  Even after deleting half my music collection, which is stupid, I’m still getting collect...
  • Jose_M
  • Spotify Star
  • 222 Views
  • 1 replies
  • 3 likes
  • 222 Views
  • 1 replies
  • 3 likes

Solved!! Garmin Fenix 5 Plus offline music with Family Plan

PlanPremium Family Plan SwitzerlandCountrySwitzerlandDeviceGarmin Fenix 5 PlusOperating SystemWindows 10 My Question or IssueHi, through the DC Rainmaker website I heard that Spotify is now supported on Garmin Fenix 5 Plus watches.I am interested to ...

  • Newbie
  • Plan Premium Family Plan Switzerland Country Switzerland Device Garmin Fenix 5 Plus Operating System Windows 10   My Question or Issue Hi, through the DC Rainmaker website I heard that...
  • Jose_M
  • Spotify Star
  • 1691 Views
  • 1 replies
  • 1 likes
  • 1691 Views
  • 1 replies
  • 1 likes

premium subscription not working

my spotify premium is not working. I just used  a 10 dollar gift card. I have done this multiple times before and never had a problem. I'm and using a Samsung phone. I also have the receipt I was emailed as proof if needed.

  • Newbie
  • my spotify premium is not working. I just used  a 10 dollar gift card. I have done this multiple times before and never had a problem. I'm and using a Samsung phone. I also have the receipt ...
  • Jose_M
  • Spotify Star
  • 183 Views
  • 1 replies
  • 1 likes
  • 183 Views
  • 1 replies
  • 1 likes

Superuser Contribution Hulu link not showing up with student premium

Hi,I've just started my student premium on spotify. However, I cannot get to see the hulu activation link. When I check my account overview (from a Win10 lapotop, Chrome browser) all what I see is my profile + a link "Edit profile", my plan (Premium ...

  • Newbie
  • Hi, I've just started my student premium on spotify. However, I cannot get to see the hulu activation link. When I check my account overview (from a Win10 lapotop, Chrome browser) all what I see is ...
  • Katerina
  • Spotify Legend
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamento non riuscito

PlanPremiumItaly My Question or Issue Buongiorno, sono due giorni che cerco di rinnovare il pagamento del mio account premium family ma mi da errore pagamento non riuscito.Ho provato a usare sia PayPal che carta di credito, a cambiare browser, a farl...

  • Newbie
  • Plan Premium Italy   My Question or Issue  Buongiorno, sono due giorni che cerco di rinnovare il pagamento del mio account premium family ma mi da errore pagamento non riuscito. Ho pr...
  • Katerina
  • Spotify Legend
  • 1832 Views
  • 1 replies
  • 0 likes
  • 1832 Views
  • 1 replies
  • 0 likes

Can you get the student discount in high school.

Hello I was wondering if it is possable to get the student discount if you are in high school not collage.

  • Newbie
  • Hello I was wondering if it is possable to get the student discount if you are in high school not collage.
  • Maxim
  • Spotify Star
  • 655 Views
  • 1 replies
  • 0 likes
  • 655 Views
  • 1 replies
  • 0 likes

SPC offered a deal? but it would not work.

Hey! so I got an email from spc saying that I could get premium for 3 months for $.99 and gave me a code.So I verified my student account and it didn't let me put the code in anywhere! And then I found my account was charged under the student discoun...

  • Newbie
  • ...bsp; And then I found my account was charged under the student discount which is not what I wanted! (charging 4.99)   I have screenshots of everything. but for my security will not post them public...
  • Jose_M
  • Spotify Star
  • 281 Views
  • 1 replies
  • 2 likes
  • 281 Views
  • 1 replies
  • 2 likes

The deal said 99p for 3 months but I’ve been charged 4.99

PlanStudent accountCountry UKDeviceiPhone 7 Plus Operating SystemiOS 10 My Question or Issue So I signed up for Spotify premium account for students as the offer said 99p for 3 months and then 4.99 and I’ve been charged 4.99 anyone know how I can res...

  • Newbie
  • Plan Student account Country  UK Device iPhone 7 Plus  Operating System iOS 10   My Question or Issue  So I signed up for Spotify premium account for students as the off...
  • Jose_M
  • Spotify Star
  • 525 Views
  • 1 replies
  • 1 likes
  • 525 Views
  • 1 replies
  • 1 likes

Cancel a subscription linked to my card

Hello! I gave someone my credit card for them to enjoy Spotify freemium - my treat. Now that we are no longer together, I don't want to pay for their spotify subscription. Can you cancel payments linked to my card?

  • Casual Listener
  • Hello! I gave someone my credit card for them to enjoy Spotify freemium - my treat.   Now that we are no longer together, I don't want to pay for their spotify subscription. Can you cancel pay...
  • Jose_M
  • Spotify Star
  • 2628 Views
  • 3 replies
  • 2 likes
  • 2628 Views
  • 3 replies
  • 2 likes

Superuser Contribution Wrong student discount

PlanFreeCountry GermanyDeviceSamsung Galaxy S5My Question or IssueOn the discount app for students called "UniDays" are two different discounts for Spotify Premium. 1) 50% discount and 2) 3 months Spotify Premium for 99 cents (only for a limited time...

  • Casual Listener
  • Plan Free Country  Germany Device Samsung Galaxy S5 My Question or Issue On the discount app for students called "UniDays" are two different discounts for Spotify Premium. 1) 50% discount...
  • Guido
  • Spotify Legend
  • 2326 Views
  • 3 replies
  • 1 likes
  • 2326 Views
  • 3 replies
  • 1 likes

Solved!! I was charged because of my Student account but I still don't have Premium

My Question or Issue: I contracted the Premium Student Plan since the end of August. I've been charged but my Premium account seems to be "in hold" until November 3rd (picture attached). Weeks ago my account details said I was going to have my Premiu...

  • Regular
  • My Question or Issue: I contracted the Premium Student Plan since the end of August. I've been charged but my Premium account seems to be "in hold" until November 3rd (picture attached). Weeks...
  • Jose_M
  • Spotify Star
  • 4694 Views
  • 13 replies
  • 1 likes
  • 4694 Views
  • 13 replies
  • 1 likes

Superuser Contribution Charged for Premium after cancelling weeks ago

PlanFree/PremiumCountry DeviceSamsung Galaxy 7 EdgeOperating SystemWindows 10 My Question or IssueGot Premium to listen to new Eminem album on 9/3 and cancelled shortly after to avoid being billed again. Today the plan switched over to Free but I was...

  • Newbie
  • Plan Free/Premium Country   Device Samsung Galaxy 7 Edge Operating System Windows 10   My Question or Issue Got Premium to listen to new Eminem album on 9/3 and cancelled shortly ...
  • Guido
  • Spotify Legend
  • 1389 Views
  • 2 replies
  • 0 likes
  • 1389 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2 Spotify accounts

My Question or Issue I am brewing changed on a credit card and on a bank account. I have no other account that I am able to log into from any of the emails I have ever had. I would like this resolved as I only have one Spotify account and it has been...

  • Regular
  • My Question or Issue  I am brewing changed on a credit card and on a bank account. I have no other account that I am able to log into from any of the emails I have ever had. I would like this r...
  • Guido
  • Spotify Legend
  • 859 Views
  • 2 replies
  • 0 likes
  • 859 Views
  • 2 replies
  • 0 likes

Payment problem

PremiumPolandHey,I'm premium user already for ~4years. I'm currently traveling and I lost one of the 2 debit cards I have with me. I blocked that card, but unfrortuntely it was the one attached to my spotify account. I tried updating my payment detai...

  • Casual Listener
  • Premium Poland Hey, I'm premium user already for ~4years. I'm currently traveling and I lost one of the 2 debit cards I have with me. I blocked that card, but unfrortuntely it was the one atta...
  • Jose_M
  • Spotify Star
  • 659 Views
  • 3 replies
  • 1 likes
  • 659 Views
  • 3 replies
  • 1 likes

Solved!! Missing invoice

In my invoice overview I'm missing last months invoice. How can I get it?

  • Regular
  • In my invoice overview I'm missing last months invoice. How can I get it?
  • Billy-J
  • Spotify Star
  • 6839 Views
  • 11 replies
  • 0 likes
  • 6839 Views
  • 11 replies
  • 0 likes