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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14733 Views
  • 27 replies
  • 2 likes
  • 14733 Views
  • 27 replies
  • 2 likes

Superuser Contribution Premium Family different name?!

Today I upgraded to premium family and invited my family members. They got the invitation but it was from a different name instead of mine. Should they still continue with filling out the gaps or can someone tell me what is happening? Thanks for the ...

  • Newbie
  • Today I upgraded to premium family and invited my family members. They got the invitation but it was from a different name instead of mine. Should they still continue with filling out the gaps or can...
  • Katerina
  • Spotify Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transfer Music to new account

I have Spotify Premium (yearly subscription) and I was wondering if it's possible to transfer the subscription along with all the music to a new account. I've read that if you contact the support, they transfer the music to the new account. Can someo...

  • Newbie
  • I have Spotify Premium (yearly subscription) and I was wondering if it's possible to transfer the subscription along with all the music to a new account.   I've read that if you contact the su...
  • Katerina
  • Spotify Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution PS3 - connected but message because of foreign country

I logged into Spotfy Account from my PS3 - and it could connect successfully - so the username and password are correct - but after a successful login I get a message which is saying, that I cannot connect from a foreign country for more than 14 days...

  • Newbie
  • I logged into Spotfy Account from my PS3 - and it could connect successfully - so the username and password are correct - but after a successful login I get a message which is saying, that I cannot c...
  • Katerina
  • Spotify Legend
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Student discount

PlanPremiumCountryEngland, UK My Question or IssueI had Spotify student discount for a year as a Sixth Form college student and they have changed my plan to £9.99 and haven’t given me the option to continue my discount for £4.99

  • Casual Listener
  • Plan Premium Country England, UK   My Question or Issue I had Spotify student discount for a year as a Sixth Form college student and they have changed my plan to £9.99 and haven’t given m...
  • Mantisentil
  • Community Legend
  • 432 Views
  • 3 replies
  • 0 likes
  • 432 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify not playing everywhere

hi, my spotify app (for macos, iphone and windows) can't play a lot of songs. i've tryed to do a clean install but without success. the problem is the same with my iphone and also my friends have the same issue. we know that the tracks are fully avai...

  • Newbie
  • hi,   my spotify app (for macos, iphone and windows) can't play a lot of songs. i've tryed to do a clean install but without success. the problem is the same with my iphone and also my friends...
  • Guido
  • Spotify Legend
  • 404 Views
  • 2 replies
  • 0 likes
  • 404 Views
  • 2 replies
  • 0 likes

Subscription

My Question or Issue Hi , I have one account with Spotify, but I’m beinf charged twice each month yet I only have the one account how can I stop this ?

  • Visitor
  •     My Question or Issue  Hi , I have one account with Spotify, but I’m beinf charged twice each month yet I only have the one account how can I stop this ? 
  • itu_
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Wrong Currency

Plan: PremiumCountry: FinlandNationality: SwedenCurrency: Euro Device(Google Pixel 2 XL & Macbook Pro)Operating System(Android & OS X El Capitan) My Question or IssueHi, I'm Swedish, but I'm living in Finland.I recently changed my payment plan to Pay...

  • Newbie
  • Plan: Premium Country: Finland Nationality: Sweden Currency: Euro   Device (Google Pixel 2 XL & Macbook Pro) Operating System (Android & OS X El Capitan)  ...
  • Maxim
  • Spotify Star
  • 578 Views
  • 1 replies
  • 0 likes
  • country
    Currency
    Payment
    Subscription
  • 578 Views
  • 1 replies
  • 0 likes

I want to upgrade to spotify premium thats $10 a month but it only family/yearly plan shows up

Plan3 month $.99 trialCountry UsaDeviceSamsung Note 8 My Question or Issue I want to upgrade to $10 a month since my 3 month trial is over but only the family, yearly and student plans are showing up. I dont qant to lose the music I already saved tho...

  • Newbie
  • Plan 3 month $.99 trial Country  Usa Device Samsung Note 8   My Question or Issue  I want to upgrade to $10 a month since my 3 month trial is over but only the family, yearly a...
  • Maxim
  • Spotify Star
  • 415 Views
  • 1 replies
  • 0 likes
  • 415 Views
  • 1 replies
  • 0 likes

Family subscription suddenly cancel, can't rejoin family subscription

PlanFamily subscription Country Malaysia DeviceMacbookOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I've recently joined my friend's Family plan but after a month it was suddenly canceled iy revert to free account. I've...

  • Newbie
  • Plan Family subscription  Country  Malaysia  Device Macbook Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I've recently join...
  • Mantisentil
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • Family Plan Issue
  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Falha no Pagamento

PlanFree/PremiumCountryBrazilDevice(ASUS Zenfone 4 Selfie)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueEstou tentando fazer uma assinatura Premium, porém sou menor de 18 anos e a assinatura não é feitaCostumava fazer o ...

  • Newbie
  • Plan Free/Premium Country Brazil Device (ASUS Zenfone 4 Selfie) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Estou tentando fazer uma assinatura...
  • Guido
  • Spotify Legend
  • 507 Views
  • 4 replies
  • 0 likes
  • 507 Views
  • 4 replies
  • 0 likes

I'm want to refund.

I'm want to refund. I just try a trial and now had paid for premium account after trial. But i dont use spotify anymore so i want to refund. So what i can do?My email: *snip*

  • Newbie
  •    I'm want to refund. I just try a trial and now had paid for premium account after trial. But i dont use spotify anymore so i want to refund. So what i can do? My email: *snip*
  • Maxim
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Cancelling unknown subscription

PlanPremiumCountrySweden Device Operating System My Question or Issue I have two withdrawls from my account for some time now, 1 for the premium family and 1 for another subscription although I have no idea what account belongs to it. Can someone hel...

  • Newbie
  • Plan Premium Country Sweden  Device   Operating System     My Question or Issue   I have two withdrawls from my account for some time now, 1 for the premium family...
  • Billy-J
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

signed up with random email then bought premium

PlanPremiumCountry United States of AmericaDevice Operating System My Question or Issue soooo im 13 and i signed up with a random email. it was like *snip* or something. (THATS NOT ACTUALLY IT)i might of messed up too much already because i didn't sa...

  • Newbie
  • Plan Premium Country  United States of America Device   Operating System     My Question or Issue   soooo im 13 and i signed up with a random email. it was like *s...
  • Loxer
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Payment expired. Will I lose everything?

PlanPremium Country Ireland Device(iPhone 6)Operating System12.1 My Question or Issue Hi. I was wondering if you guys could help me. My Visa card expired so now when I open the Spotify app it’s just the free version. It gives me an option to upgrade ...

  • Casual Listener
  • Plan Premium  Country  Ireland  Device (iPhone 6) Operating System 12.1   My Question or Issue  Hi. I was wondering if you guys could help me.  My Visa card e...
  • eoinfoster1989
  • Casual Listener
  • 590 Views
  • 5 replies
  • 0 likes
  • 590 Views
  • 5 replies
  • 0 likes

Problemas para suscribirme

Soy de Argentina, estuve intentando suscribirme al plan $99 mensuales pero no me deja. Cada vez que intentó me pone "Ha habido un error en el proceso de su pago. Intente mas tarde o con otro metodo de pago". Cualquier ayuda es agradecida. Saludos.

  • Newbie
  • Soy de Argentina, estuve intentando suscribirme al plan $99 mensuales pero no me deja. Cada vez que intentó me pone "Ha habido un error en el proceso de su pago. Intente mas tarde o con otro metodo d...
  • Brunelicia
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

REEMBOLSO COBRANÇA INDEVIDA - 16,90

CANCELEI MEU PREMIUM EM JANEIRO, ANTES DA DATA CORRETA. E AGORA EM FEVEREIRO VEIO DESCONTANDO NEM MEU CARTÃO O VALOR DE 16,90. PEDRO PARA QUE SEJA ESTORNADO O VALOR O QUANTO ANTES, POIS NEM FUNCIONANDO MEU SPOTIFY ESTÁ. NO AGUARDO DE PROVIDÊNCIAS. AT...

  • Newbie
  • CANCELEI MEU PREMIUM EM JANEIRO, ANTES DA DATA CORRETA.  E AGORA EM FEVEREIRO VEIO DESCONTANDO NEM MEU CARTÃO O VALOR DE 16,90.  PEDRO PARA QUE SEJA ESTORNADO O VALOR O QUANTO ANTES, POIS...
  • Brunelicia
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Charged twice in a month

PlanPremiumCountryMexico My Question or Issue Hello, I've been a Premium Spotify user since several years ago. All my payments are automatically charged to my Credit Card at $99 MXP per month. Recently, I see in my Credit Card Statement 2 chages of S...

  • Casual Listener
  • Plan Premium Country Mexico   My Question or Issue  Hello, I've been a Premium Spotify user since several years ago. All my payments are automatically charged to my Credit Card at $99...
  • cfrancocmx
  • Casual Listener
  • 352 Views
  • 4 replies
  • 0 likes
  • 352 Views
  • 4 replies
  • 0 likes

Problemas com o plano

Olá!O valor de R$ 16,90 foi debitado no meu cartão de crédito. Quando entro pelo notebook para cancelar a assinatura, não sou assinante. Como fazer o cancelamento?No aguardo,Eliza

  • Newbie
  •   Olá! O valor de R$ 16,90 foi debitado no meu cartão de crédito. Quando entro pelo notebook para cancelar a assinatura, não sou assinante. Como fazer o cancelamento? No aguardo, Eliza &nbs...
  • Bittencourt
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Can't rejoin Family Subscription

PlanFamily Subscription CountryDenmark My Question or Issue I've been kicked off the family subscription, because I failed to verify my adress within 7 days. I did not see the mail in my mailbox, until today my Premium was revoked. Now with a new inv...

  • Casual Listener
  • Plan Family Subscription   Country Denmark     My Question or Issue  I've been kicked off the family subscription, because I failed to verify my adress within 7 days....
  • Perovic
  • Casual Listener
  • 945 Views
  • 4 replies
  • 0 likes
  • Family Plan Issue
  • 945 Views
  • 4 replies
  • 0 likes