Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
krishna1926
Visitor
173919 Views
114 replies
12 likes

173919 Views
114 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
19362 Views
27 replies
4 likes

19362 Views
27 replies
4 likes

Ödeme yaptığım halde ödeme başarısız görünüyor

PlanPremium(For Students)CountryTurkeyDeviceiPhone 6SOperating SystemiOS 12 My Question or IssueI already pay for premium but it still looks like didn't take payment.

maroonblack
Casual Listener
Plan Premium(For Students) Country Turkey Device iPhone 6S Operating System iOS 12 My Question or Issue I already pay for premium but it still looks like didn't take payment.
2019-03-23 4:40:38 PM
2019-03-25 5:48:22 AM
Billy-J
Spotify Star
522 Views
3 replies
0 likes

522 Views
3 replies
0 likes

Solved!! Question About Premium Fee

PlanFree/PremiumCountry My Question or Issue Hey, I was wondering: I cancelled Spotify premium today and my screen said that my subscription would end tomorrow. Tomorrow is also the date that I was scheduled to be charged for the next premium period....

rn94jai08voz9lv
Casual Listener
Plan Free/Premium Country My Question or Issue Hey, I was wondering: I cancelled Spotify premium today and my screen said that my subscription would end tomorrow. Tomorrow i...
2019-03-07 3:04:32 AM
2019-03-25 3:14:46 AM
Bittencourt
Spotify Star
1093 Views
3 replies
0 likes
Premium

1093 Views
3 replies
0 likes

Cobrança indevida 10 reais

PlanPremium familyCountry Brazil My Question or IssueTive um problema com minha conta. Troquei de cartão e foi descontado 10 reais em 18 de janeiro de 2019. Até agora não foi feito o estorno.

brsilvabr
Newbie
Plan Premium family Country Brazil My Question or Issue Tive um problema com minha conta. Troquei de cartão e foi descontado 10 reais em 18 de janeiro de 2019. Até agora nã...
2019-01-29 9:59:27 AM
2019-03-25 3:13:12 AM
Bittencourt
Spotify Star
475 Views
3 replies
0 likes

475 Views
3 replies
0 likes

Solved!! My login name is my phone number

PlanPremiumUSA DeviceMotorola Hello Community Members, Somehow the ID of my account is automatically set to my cell number. And I have no idea how to change it to anything else that I want it to be. Any lead much appreciated.

Jatin19k
Casual Listener
Plan Premium USA Device Motorola Hello Community Members, Somehow the ID of my account is automatically set to my cell number. And I have n...
2019-03-24 6:38:15 PM
2019-03-24 8:18:05 PM
Luan
Spotify Star
1118 Views
1 replies
0 likes

1118 Views
1 replies
0 likes

Solved!! I want to pay from another country!!

PlanPremiumCountryTurkeyDevice(Sony Xperia Z5)Operating System(Android Oreo) My Question or IssueI'm a Erasmus student in Poland. I don't have any bank account and also I don't need it. I verified my student account in Poland for premium. I click her...

hsnfurkn
Newbie
Plan Premium Country Turkey Device (Sony Xperia Z5) Operating System (Android Oreo) My Question or Issue I'm a Erasmus student in Poland. I don't have any bank account and also ...
2019-03-24 7:35:24 PM
2019-03-24 8:02:32 PM
Luan
Spotify Star
685 Views
1 replies
0 likes

685 Views
1 replies
0 likes

Subscription payment failed

Hello,PlanPremiumCountryMoroccoDeviceiPhone 7+Operating SystemiOS 12.1.4 About a month ago, i tried to subscribe to spotify with my Moroccan credit card, and it worked, but i now get a message telling me that my payment failed. I read that i just nee...

nwamzfi
Newbie
Hello, Plan Premium Country Morocco Device iPhone 7+ Operating System iOS 12.1.4 About a month ago, i tried to subscribe to spotify with my Moroccan credit card, and it worked, but i...
2019-03-24 11:33:37 AM
2019-03-24 5:20:21 PM
Billy-J
Spotify Star
485 Views
1 replies
0 likes

485 Views
1 replies
0 likes

Charged full price but was eligible for student discount

PlanPremium student discountCountryHalifaxDeviceiphone 6Operating Systemios, windows 10 My Question or IssueI was charged the full price of $9.99 after I had changed payment info but I was enrolled for student discount before this had occured. Was wo...

wooshx
Newbie
Plan Premium student discount Country Halifax Device iphone 6 Operating System ios, windows 10 My Question or Issue I was charged the full price of $9.99 after I had changed payment ...
2019-03-24 4:06:27 AM
2019-03-24 6:43:34 AM
OneByBoo
Roadie
346 Views
1 replies
0 likes

346 Views
1 replies
0 likes

Refund of premium subscription

PlanPremium to StudentCountryU.S.DeviceiPhone 6Operating SystemiOS 10 My Question or IssueI began my free trial with spotify in January of this year. I enjoyed it enough and decided to keep it and paid the $9.99 for the premium amount. However, this ...

pprov
Newbie
Plan Premium to Student Country U.S. Device iPhone 6 Operating System iOS 10 My Question or Issue I began my free trial with spotify in January of this year. I enjoyed it enough and ...
2019-03-23 10:19:56 PM
2019-03-23 11:11:37 PM
mosohodPeti
Composer
409 Views
1 replies
0 likes

409 Views
1 replies
0 likes

Pass through media player>av amplifier>speakers

Hi,With Spotify free account can i hear music to home cimema via media player (wifi conected)>av amplifier>speakers? The connection of media player with av amplifier is with hdmi. Thanks

Nicka84
Casual Listener
Hi, With Spotify free account can i hear music to home cimema via media player (wifi conected)>av amplifier>speakers? The connection of media player with av amplifier is with hdmi. Th...
2018-02-19 3:29:42 PM
2019-03-23 10:19:01 PM
OneByBoo
Roadie
334 Views
1 replies
0 likes

334 Views
1 replies
0 likes

unable to use spotify.com or spotify app

I have several issues continuing with Spotify. Background : I was previously on my dad's Premium Family plan while I was living with them before moving to Stockholm last year. After moving of course I was no longer able to use that account, stating t...

maison_macie13
Newbie
I have several issues continuing with Spotify. Background : I was previously on my dad's Premium Family plan while I was living with them before moving to Stockholm last year. After mo...
2018-02-20 8:51:02 AM
2019-03-23 10:10:48 PM
OneByBoo
Roadie
573 Views
1 replies
0 likes

573 Views
1 replies
0 likes

Gift Cards where to buy in phillipines

Hi all, as spotify is not selling gift cards any more through their homepage is there any other store where we could by Gift Cards? In Malaysia you sell gift cards through 7-11 is there an official store who is selling in the phillipines gift cards /...

user-removed
Visitor
Hi all, as spotify is not selling gift cards any more through their homepage is there any other store where we could by Gift Cards? In Malaysia you sell gift cards through 7-11 is t...
2019-03-23 12:11:26 PM
2019-03-23 10:00:26 PM
OneByBoo
Roadie
430 Views
1 replies
0 likes

430 Views
1 replies
0 likes

Can't order google home...

French account.Hello, When i try to get the free google home, it is said that I already ask for and show an error message when I click the link to "check". Something like "Sorry you can't make a profit of this offer curently"...

Cordereve
Visitor
French account. Hello, When i try to get the free google home, it is said that I already ask for and show an error message when I click the link to "check". Something like "Sorry y...
2019-03-19 1:24:41 AM
2019-03-23 5:40:58 PM
XTaziK
Regular
706 Views
4 replies
3 likes

706 Views
4 replies
3 likes

Pague por suscripcion anual premium sin embargo despues de 6 meses me cobran mensualmente 28.90 sole

Aqui muestro los cargos que estoy teniendo. ¿Alguien que me lo pueda justicar?

Cristhian026
Newbie
Aqui muestro los cargos que estoy teniendo. ¿Alguien que me lo pueda justicar?
2019-03-23 4:39:12 AM
2019-03-23 5:10:40 PM
Jose_M
Spotify Star
338 Views
1 replies
0 likes

338 Views
1 replies
0 likes

No puedo ingresar mi codigo de mi tarjeta de regalo

al momento de ingresar el codigo me dice que no es valido.ya intente todo lo que viene en el soporte.

javza18
Newbie
al momento de ingresar el codigo me dice que no es valido. ya intente todo lo que viene en el soporte.
2019-03-22 12:51:25 AM
2019-03-23 5:07:24 PM
Jose_M
Spotify Star
436 Views
1 replies
0 likes

436 Views
1 replies
0 likes

Countries LT and UK

PlanFree/PremiumCountryLithuania, UK, Russia Device(iPhone Xs Max, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI live in 2 countries: Spain and Lithuania. Currently, I am in Lithuania. My card is ...

MentorMax
Newbie
Plan Free/Premium Country Lithuania, UK, Russia Device (iPhone Xs Max, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or...
2019-03-23 10:25:07 AM
2019-03-23 5:03:08 PM
Jose_M
Spotify Star
312 Views
1 replies
0 likes

312 Views
1 replies
0 likes

Credit Card info problem

I cannot type 4 digits in the security code when I enter my credit card info(maestro). How can I solve that ?

Denis616
Newbie
I cannot type 4 digits in the security code when I enter my credit card info(maestro). How can I solve that ?
2019-03-22 8:29:27 PM
2019-03-23 11:19:35 AM
marcaevans
Composer
539 Views
1 replies
0 likes

539 Views
1 replies
0 likes

Spotify Student Unsubscribed

I have had spotify student for about a year now. I didn't realize I needed to re-authorize my status as a student, so I was charged for a premium account at the normal rate this month. It's super annoying that I wasn't sent an email or something to r...

madolyntalley
Newbie
I have had spotify student for about a year now. I didn't realize I needed to re-authorize my status as a student, so I was charged for a premium account at the normal rate this month. It's super ann...
2018-02-21 9:00:03 PM
2019-03-22 12:29:55 AM
Jose_M
Spotify Star
599 Views
1 replies
0 likes

599 Views
1 replies
0 likes

Credit card address verification

My credit card has started being declined every month. Sometimes I can log in and reenter my cc info and the payment will go through and other times I can't. I called my bank and they told me it's being declined for a failed address verification. I c...

xseaquestx
Newbie
My credit card has started being declined every month. Sometimes I can log in and reenter my cc info and the payment will go through and other times I can't. I called my bank and they told me it's be...
2019-03-22 3:43:37 PM
2019-03-22 12:22:33 AM
Jose_M
Spotify Star
433 Views
1 replies
0 likes

433 Views
1 replies
0 likes

Charged after cancellation

After my cancellation, my account was stolen, with data of my credit card. Know i was charged from my credit card without my concent and i cannot access my account. I want my money back < Community Rock Star edit removed file with private info >

user-removed
Visitor
After my cancellation, my account was stolen, with data of my credit card. Know i was charged from my credit card without my concent and i cannot access my account. I want my money back ...
2019-03-22 6:39:59 PM
2019-03-22 12:21:32 AM
Jose_M
Spotify Star
286 Views
1 replies
0 likes

286 Views
1 replies
0 likes

Gift Spotify to a friend

My Question or IssueHi, guys I want to gift a spotify sub to a friend who lives in South Africa, I am from Bulgaria. But I can't find anywhere link or something to actually do it. I read that it's possible but can someone tell me how exactly and if i...

user-removed
Visitor
My Question or Issue Hi, guys I want to gift a spotify sub to a friend who lives in South Africa, I am from Bulgaria. But I can't find anywhere link or something to actually do it. ...
2019-03-22 7:07:56 PM
2019-03-22 12:18:43 AM
Jose_M
Spotify Star
802 Views
1 replies
0 likes
Gift Card
Subscribtion

802 Views
1 replies
0 likes

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