Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7963 Views
  • 23 replies
  • 2 likes
  • 7963 Views
  • 23 replies
  • 2 likes

I need my last subscription payment refunded

PlanPremiumCountry United KingdomDeviceiPhone 7Operating System(iOS 12.1) I need my last payment refunded if possible.

  • Newbie
  • Plan Premium Country  United Kingdom Device iPhone 7 Operating System (iOS 12.1)   I need my last payment refunded if possible. 
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! Oops! Something went wrong, please try again

Hi, I am trying to update to Premium and when I'm inserting my credit card info or trying to pay with PayPal I keep getting this message: Hi, I am trying to update my bank card so you can take payment. I keep getting this message, can't seem to updat...

  • Casual Listener
  • Hi, I am trying to update to Premium and when I'm inserting my credit card info or trying to pay with PayPal I keep getting this message:  Hi, I am trying to update my bank card so you c...
  • eitan34
  • Casual Listener
  • 926 Views
  • 3 replies
  • 0 likes
  • 926 Views
  • 3 replies
  • 0 likes

Premium to other person Familiar Account

PlanFree/PremiumCountry BoliviaDeviceSamsung Galaxy 6 My Question or Issue I was premium and I cancelled to be in my brother familiar plan but I didn't receive the email of confirmation.What I have to do to receive the email

  • Newbie
  •   Plan Free/Premium Country  Bolivia Device Samsung Galaxy 6   My Question or Issue  I was premium and I cancelled to be in my brother familiar plan but I didn't receive ...
  • Billy-J
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Payment

So, I was trying to get the 0.99€ offer, but just because I already did it in the past, it didn't work out. But the fact is that I tried 4 times to pay it, and while it was saying that it didn't work and that I wasn't going to get any premium account...

  • Newbie
  • So, I was trying to get the 0.99€ offer, but just because I already did it in the past, it didn't work out. But the fact is that I tried 4 times to pay it, and while it was saying that it didn't work...
  • Billy-J
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

Solved!! Can't purchase student premium after verification

PlanFreeCountry PhilippinesDeviceSamsung Galaxy J5 2016Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am already verified as a student. I also received a message from this and asked to continue the purchasing process b...

  • Casual Listener
  • Plan Free Country  Philippines Device Samsung Galaxy J5 2016 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am already verified as a ...
  • Billy-J
  • Spotify Star
  • 2317 Views
  • 5 replies
  • 0 likes
  • 2317 Views
  • 5 replies
  • 0 likes

How do I change my method of payment

My Question or Issue How can I change my method of payment? I do not want to use a credit card anymore

  • Newbie
  •   My Question or Issue  How can I change my method of payment? I do not want to use a credit card anymore 
  • PauloJMF
  • Music Fan
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

i was charged for Spotify 2 weeks ago and now my premium isn’t working after the update

I PlanPremiumCountry DeviceIPhone 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • I Plan Premium Country   Device IPhone 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Agustin6
  • Composer
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why does the student dicount not work for non federal funding colleges?!

Recently, spotify informed me that my student discount would no longer be compatible with my current college (hillsdale college). This is absolutely ridiculous! The requirement is that it be a title IV college?! that merely means that the college aac...

  • Casual Listener
  •   Recently, spotify informed me that my student discount would no longer be compatible with my current college (hillsdale college). This is absolutely ridiculous! The requirement is that it be ...
  • Katerina
  • Spotify Legend
  • 951 Views
  • 3 replies
  • 1 likes
  • Premium
    sheerID
  • 951 Views
  • 3 replies
  • 1 likes

Use of credit card from my home country to subscribe premium here in UAE

My Question or Issue Hi i want to subscribe for premium account here in UAE but they dont accept my credit card of my home country. Is it possible to use it since I dont have credit card account here in UAE. Thanks...

  • Casual Listener
  •     My Question or Issue  Hi  i want to subscribe for premium account here in UAE but they dont accept my credit card of my home country. Is it possible to use it since I dont ...
  • Maxim
  • Spotify Star
  • 553 Views
  • 7 replies
  • 0 likes
  • 553 Views
  • 7 replies
  • 0 likes

Paid for subscriltion after 30 days. Did not work.

Paid for subscription today after 30days. And it did not work. I logged out and logged back in. Still same issue. I've cancelled the membership and please give me my money back, as i don't have a money tree in the backyard.Country Canada Money back a...

  • Casual Listener
  • Paid for subscription today after 30days. And it did not work. I logged out and logged back in. Still same issue. I've cancelled the membership and please give me my money back, as i don't have a mon...
  • Billy-J
  • Spotify Star
  • 260 Views
  • 3 replies
  • 0 likes
  • 260 Views
  • 3 replies
  • 0 likes

Mudar forma de pagamento

Eu tinha meu cartão cadastrado mas tive que cancelar pois foi clonado, como faço pra começar à pagar no boleto bancário enquanto meu novo cartão não chega?

  • Newbie
  • Eu tinha meu cartão cadastrado mas tive que cancelar pois foi clonado, como faço pra começar à pagar no boleto bancário enquanto meu novo cartão não chega? 
  • Bittencourt
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fui cobrado 2x pelo Spotify

PlanPremiumCountry BrasilDevicexiaomi mi a2Operating Systemwindows 10 My Question or IssueQuero meu dinheiro devolta

spotify.png image.png image.png
  • Casual Listener
  • Plan Premium Country  Brasil Device xiaomi mi a2 Operating System windows 10   My Question or Issue Quero meu dinheiro devolta
  • Bittencourt
  • Spotify Star
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Solved!! Error mobile pay

Error code: "Hat başına aktif abonelik limitine ulaştınız Spotify" How I can mobile with buying?

  • Casual Listener
  • Error code: "Hat başına aktif abonelik limitine ulaştınız Spotify"     How I can mobile with buying?
  • joyned
  • Casual Listener
  • 711 Views
  • 2 replies
  • 0 likes
  • 711 Views
  • 2 replies
  • 0 likes

Premium Subscription suddenly stopped

PlanPremiumCountry The Netherlands DeviceiPhone 6+, Lenovo PC x1 YogaOperating SystemiOS 12, Windows 10 My Question or IssueMy Premium subscription suddenly stopped so I am unable to use any premium feature from my mobile device. I did not receive an...

  • Newbie
  • Plan Premium Country  The Netherlands  Device iPhone 6+, Lenovo PC x1 Yoga Operating System iOS 12, Windows 10   My Question or Issue My Premium subscription suddenly...
  • Luke
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Payment failure

HiI live in Egypt and since Spotify is now available here, i want to become a premium subscriber. But when I try to pay with my credit card (which is issued in Egypt), i get a message saying payment failed. I've tried another card also issued in Egyp...

  • Newbie
  • Hi I live in Egypt and since Spotify is now available here, i want to become a premium subscriber. But when I try to pay with my credit card (which is issued in Egypt), i get a message saying paymen...
  • Luke
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Family Planner Owner details

I am the owner of the family plan but I mistakenly typed in my dad's name as the owner; thinking I was inviting him into the plan since the window popped up after I clicked "send invite." It is not at all possible to edit the account information unde...

  • Casual Listener
  • I am the owner of the family plan but I mistakenly typed in my dad's name as the owner; thinking I was inviting him into the plan since the window popped up after I clicked "send invite." It is not a...
  • Maxim
  • Spotify Star
  • 235 Views
  • 3 replies
  • 0 likes
  • 235 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Members removed from main account

Plan: PremiumCountry: Norway Between yesterday and today all family members were removed from the main account and I have had to invite them back in again for them to get access. Is there a reason this happened?

  • Casual Listener
  •   Plan: Premium Country: Norway    Between yesterday and today all family members were removed from the main account and I have had to invite them back in again for ...
  • milespritzker
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wrong subscription charged

PlanPremium for Students/PremiumCountry ItalyDeviceIphone 6sOperating SystemiOS 10 My Question or Issue I've been paying premium spotify for students every month for about a year, and as soon as I've finished each year, I've upgraded my student statu...

  • Visitor
  •     Plan Premium for Students/Premium Country  Italy Device Iphone 6s Operating System iOS 10   My Question or Issue  I've been paying premium spotify for s...
  • Guido
  • Spotify Legend
  • 227 Views
  • 2 replies
  • 0 likes
  • 227 Views
  • 2 replies
  • 0 likes

Why is spotify tryimg to charge me $22 a month for a family subscription

Spotify shows up in thw app saying that my payment failed, click here to add new payment. Click on it then it says i need to change my plan. Either family premium or college. And i dont go to college so im only left with family plan and it wants $22 ...

  • Newbie
  • Spotify shows up in thw app saying that my payment failed, click here to add new payment. Click on it then it says i need to change my plan. Either family premium or college. And i dont go to college...
  • Jose_M
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Home pod email sent to dead email!

PlanPremium FamilyCountry USA DeviceSamsung Galaxy 9, Desktop-PCOperating SystemWindows 10,etc. My Question or Issue I just recently renewed my spotify subscription but decided to upgrade to the family plan to take advantage of the hompod offer excep...

  • Newbie
  • Plan Premium Family Country  USA   Device Samsung Galaxy 9, Desktop-PC Operating System Windows 10,etc.   My Question or Issue   I just recently renewed my spotify sub...
  • Jose_M
  • Spotify Star
  • 161 Views
  • 1 replies
  • 1 likes
  • 161 Views
  • 1 replies
  • 1 likes