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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11257 Views
  • 24 replies
  • 2 likes
  • 11257 Views
  • 24 replies
  • 2 likes

Superuser Contribution Signed up for premium but still getting ads

I just signed up for the premium (3 months for $0.99) package but I’m still getting ads and I’m unable to skip songs. I deleted the app and downloaded it again, verified my email and still no luck. Is there something else I need to do? I’d appreciate...

  • Casual Listener
  • I just signed up for the premium (3 months for $0.99) package but I’m still getting ads and I’m unable to skip songs. I deleted the app and downloaded it again, verified my email and still no luck. I...
  • Guido
  • Spotify Legend
  • 474 Views
  • 3 replies
  • 0 likes
  • 474 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo sumar a mi familia en el plan familiar Premium

El día de ayer se venció mi plan familiar Premium por lo que me cancelaron el servicio, hoy volví a contratar el servicio familiar Premium. Ya envié invitaciones a los miembros de mi famili y no se les permite ingresar a mi plan, aparece un mensaje d...

  • Newbie
  • El día de ayer se venció mi plan familiar Premium por lo que me cancelaron el servicio, hoy volví a contratar el servicio familiar Premium. Ya envié invitaciones a los miembros de mi famili y no se l...
  • Guido
  • Spotify Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • Plan Familiar Premium
  • 454 Views
  • 1 replies
  • 0 likes

Re: Payment failed error purchasing gift card

Same issue here. Though I managed to buy one gift card, I was trying to buy a second right after the first and it has continuously failed. I have tried different browsers, different credit cards. Same error each time.

  • Newbie
  • Same issue here. Though I managed to buy one gift card, I was trying to buy a second right after the first and it has continuously failed. I have tried different browsers, different credit cards. Sam...
  • Billy-J
  • Spotify Star
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paid for Premium but still a Free Account

I've upgraded my free account to Premium by subscribing with a discount plan for Vietnam, 5,900 VND/month for first 3 months. My bank account was debited 5,900 but my Spotify account still remains Free. I've waited for 2 days and tried to log out/rel...

  • Casual Listener
  • I've upgraded my free account to Premium by subscribing with a discount plan for Vietnam, 5,900 VND/month for first 3 months. My bank account was debited 5,900 but my Spotify account still remains Fr...
  • Wakateri
  • Regular
  • 954 Views
  • 11 replies
  • 0 likes
  • 954 Views
  • 11 replies
  • 0 likes

Using a gift card in conjunction with the £0.99 3 month deal

Hi I recieved a gift card for 3 months recently after purchasing the 3 months of premium for £0.99 deal. If I activate the gift card now, will that mean i do not have to pay for 6 months or will it just cancel the £0.99 deal? Thank you

  • Casual Listener
  •   Hi   I recieved a gift card for 3 months recently after purchasing the 3 months of premium for £0.99 deal. If I activate the gift card now, will that mean i do not have to pay for 6 mo...
  • OneByBoo
  • Roadie
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Spotify Family

 Why aint there discount on Spotify Family?

  • Newbie
  •   Why aint there discount on Spotify Family?
  • Billy-J
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Payment failed error purchasing gift card

Trying to purchase a gift card from the Spotify site for a party tonight but I am getting "payment failed. try again." error. I have tried 2 different cards and both cards are fine so it must be a problem with your system. I am hoping to get this res...

  • Casual Listener
  • Trying to purchase a gift card from the Spotify site for a party tonight but I am getting "payment failed. try again." error. I  have tried 2 different cards and both cards are fine so it must b...
  • notta
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

Solved!! No more one year subscriptions?

PlanPremiumCountry CanadaDeviceHCT phone and IPadOperating SystemAndroid and apple My Question or Issue Last December I signed up for the one year subscription which was fantastic, however it just changed over to month by month. I don’t see a one yea...

  • Casual Listener
  • Plan Premium Country  Canada Device HCT phone and IPad Operating System Android and apple   My Question or Issue  Last December I signed up for the one year subscription whic...
  • Avream
  • Casual Listener
  • 514 Views
  • 2 replies
  • 0 likes
  • 514 Views
  • 2 replies
  • 0 likes

Solved!! Premium Problem

I'm trying to buy premium via my mastercard(Ininal,Turkey) but I can't.Card information I entered was all correct.I tried it several times but still doesn't work.Also I've enough money in my card.

  • Visitor
  • I'm trying to buy premium via my mastercard(Ininal,Turkey) but I can't.Card information I entered was all correct.I tried it several times but still doesn't work.Also I've enough money in my card.
  • user-removed
  • Not applicable
  • 439 Views
  • 3 replies
  • 0 likes
  • 439 Views
  • 3 replies
  • 0 likes

Bought premium three times, but still not premium

Hi,I made three transactions in a row to buy the premium account. The money were taken but my account is still not premium. I want two of the transactions to be refunded and my account made premium. Thanks

  • Casual Listener
  •   Hi, I made three transactions in a row to buy the premium account. The money were taken but my account is still not premium. I want two of the transactions to be refunded and my account made...
  • Luke
  • Spotify Star
  • 335 Views
  • 3 replies
  • 0 likes
  • 335 Views
  • 3 replies
  • 0 likes

Family Plan in UAE?

Is there a way to purchase a family account in the UAE? I only see an option to become a single user at a rate for 19.99 AED. Best, CJB

  • Newbie
  • Is there a way to purchase a family account in the UAE? I only see an option to become a single user at a rate for 19.99 AED.    Best,   CJB
  • Jose_M
  • Spotify Star
  • 5993 Views
  • 3 replies
  • 12 likes
  • Account
    Subscription
  • 5993 Views
  • 3 replies
  • 12 likes

Upgrading to premium issue

On Desember 24, my Spotify has a deal of upgrading to premium for Rp 4990 (I am living in Indonesia). My account is not premium yet so I decided to buy it because it is cheap.(My account and my paying method are already In Indonesia Country) So I dec...

  • Newbie
  • On Desember 24, my Spotify has a deal of upgrading to premium for Rp 4990 (I am living in Indonesia). My account is not premium yet so I decided to buy it because it is cheap. (My account and my pay...
  • OneByBoo
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Payment Issues

On December 14, I received notification of the monthly charge pir spotify service. The charge is made and is reflected in my statement, clearly says spotify. But today I receive an email where they tell me they have not received the payment, where is...

  • Newbie
  •    On December 14, I received notification of the monthly charge pir spotify service. The charge is made and is reflected in my statement, clearly says spotify. But today I receive an emai...
  • Billy-J
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Payment issues

So I've been with spotify for awhile, and I'm in college, you guys took me off of the student subscription and charged me regular, then making me pay again both the 9.99 and 4.99 for the service, so I'm basically getting charged twice now

  • Casual Listener
  • So I've been with spotify for awhile, and I'm in college, you guys took me off of the student subscription and charged me regular, then making me pay again both the 9.99 and 4.99 for the service, so ...
  • Harneet
  • Music Fan
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Solved!! Bought wrong Spotify offer

I just bought a Spotify offer that my first three months are just 9.99 euro total. Like 2 minutes later I see an add on Facebook that they also have an offer of just 0.99 euro for three months. Is there any way that I can get the 9 euro difference ba...

  • Newbie
  • I just bought a Spotify offer that my first three months are just 9.99 euro total. Like 2 minutes later I see an add on Facebook that they also have an offer of just 0.99 euro for three months. Is th...
  • Harneet
  • Music Fan
  • 359 Views
  • 2 replies
  • 0 likes
  • 359 Views
  • 2 replies
  • 0 likes

Solved!! Aile hesabı hakkında

Merhaba! Spotify aile hesabımızdan aynı ailede olmamıza rağmen atıldım. Sebebini öğrenebilir miyim? Kolay gelsin

  • Newbie
  • Merhaba! Spotify aile hesabımızdan aynı ailede olmamıza rağmen atıldım. Sebebini öğrenebilir miyim? Kolay gelsin 🙂
  • Mantisentil
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Premium não entra

Paguei 3 meses de assinatura, foi aprovado no card mas não mudou pra premium

  • Casual Listener
  •   Paguei 3 meses de assinatura, foi aprovado no card mas não mudou pra premium  
  • Billy-J
  • Spotify Star
  • 247 Views
  • 3 replies
  • 0 likes
  • 247 Views
  • 3 replies
  • 0 likes

Can't access my premium account on new laptop

PlanFree/PremiumCountry My Question or Issue I thought I had created a new account in Spotify using our present email address and I paid for Premium FAMILY on my old laptop. I now have a new laptop and I can't get the premium account through our pres...

  • Visitor
  • Plan Free/Premium Country     My Question or Issue  I thought I had created a new account in Spotify using our present email address and I paid for Premium FAMILY on my old lapto...
  • Billy-J
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Music wont play

My Question or Issue So recently i bought premium and before i bought premium there were some songs i didnt want to hear so i did the "dont play" thing, and now when i bought premium i cant undo it so i cant hear the songs that i did the thing with. ...

  • Newbie
  •       My Question or Issue   So recently i bought premium and before i bought premium there were some songs i didnt want to hear so i did the "dont play" thing, and now when ...
  • Billy-J
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

whu i need to redownload my songs again after the new subscription

PlanPremiumCountry IndonesiaDeviceXiaomi Redmi ProOperating SystemAndroid Marshmellow My Question or Issue why do i need to redownload all of my songs again after the the new subscription? when spotify expires, i immediatly to subscribe again spotify...

  • Casual Listener
  • Plan Premium Country  Indonesia Device Xiaomi Redmi Pro Operating System Android Marshmellow   My Question or Issue  why do i need to redownload all of my songs again after t...
  • Billy-J
  • Spotify Star
  • 1048 Views
  • 1 replies
  • 0 likes
  • 1048 Views
  • 1 replies
  • 0 likes