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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6828 Views
  • 23 replies
  • 2 likes
  • 6828 Views
  • 23 replies
  • 2 likes

Spotify doesn't allow me to pay premium and insist on family plan istead

PlanPremiumCountry Mexico DeviceSamsung Galaxy 8+Operating SystemAndroid Oreo My Question or IssueWhen I try to pay for premium, Spotify show me a message of not being elegible for the promotion and suggest to pay for family plan instead, I don't wan...

  • Newbie
  • Plan Premium Country  Mexico  Device Samsung Galaxy 8+ Operating System Android Oreo   My Question or Issue When I try to pay for premium, Spotify show me a message of n...
  • Jose_M
  • Spotify Star
  • 260 Views
  • 1 replies
  • 1 likes
  • 260 Views
  • 1 replies
  • 1 likes

Spotify collects millions of dollars from us while we are forced to help each other here.

PlanPremium FamilyCountry USDeviceMacbook Pro late 2015 My Question or Issue Can't seem to upgrade to Family. When my family accepts invitation, it just brings them to my login. Any suggestions would be much appreciated.

  • Newbie
  • Plan Premium Family Country  US Device Macbook Pro late 2015   My Question or Issue   Can't seem to upgrade to Family. When my family accepts invitation, it just brings them t...
  • Jose_M
  • Spotify Star
  • 294 Views
  • 1 replies
  • 1 likes
  • 294 Views
  • 1 replies
  • 1 likes

Solved!! Two premium subscriptions with same paypal

How is it possible to pay premium for two accounts with the same paypal? I tried to search a lot, and found out that theoretically it is possible (it was posted multiple times), but the method was not posted anywhere. With the first account there was...

  • Casual Listener
  • How is it possible to pay premium for two accounts with the same paypal? I tried to search a lot, and found out that theoretically it is possible (it was posted multiple times), but the method was no...
  • attila3
  • Casual Listener
  • 1497 Views
  • 1 replies
  • 0 likes
  • paypal
    Premium
  • 1497 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Activate Hulu" button not showing?

I have the Premium subscription through the student + Hulu plan, but the "Activate Hulu" button is not showing up on my Account Overview page. What's going on?

  • Newbie
  • I have the Premium subscription through the student + Hulu plan, but the "Activate Hulu" button is not showing up on my Account Overview page. What's going on?
  • Deseray3
  • Newbie
  • 39403 Views
  • 36 replies
  • 8 likes
  • 39403 Views
  • 36 replies
  • 8 likes

Being charged after cancelling AND a month after free trial.

So I had the free month trial (Germany) in September.After that, I cancelled the premium trial and for October everything was good, but today, paypal told me, that I have been charged the premium price WITHOUT me changing anything.So in short:Septemb...

  • Casual Listener
  • So I had the free month trial (Germany) in September. After that, I cancelled the premium trial and for October everything was good, but today, paypal told me, that I have been charged the premium p...
  • Jose_M
  • Spotify Star
  • 565 Views
  • 1 replies
  • 1 likes
  • 565 Views
  • 1 replies
  • 1 likes

Why was I changed to Premium for Family

PlanPremiumCountry IrelandDeviceN/AOperating SystemN/A My Question or Issue I just noticed on my latest bill that my premium has jumped up to €14.99. It seems I am on Premium for Family and I did not request this. Why was I changed and can I get a re...

  • Regular
  • Plan Premium Country  Ireland Device N/A Operating System N/A   My Question or Issue  I just noticed on my latest bill that my premium has jumped up to €14.99.  It seems...
  • Bethany_Dawn
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Switch to family during one year promo

PlanPremiumCountrySwitzerland Hi everyone Last december I subscribed for the promo, that you pay for one year for the price of ten months. It expires on december 24. If I switch to Premium Family now, will there be a compensation with the price for t...

  • Newbie
  • Plan Premium Country Switzerland  Hi everyone  Last december I subscribed for the promo, that you pay for one year for the price of ten months. It expires on december 24. If I switch t...
  • Bethany_Dawn
  • Community Legend
  • 523 Views
  • 1 replies
  • 0 likes
  • 523 Views
  • 1 replies
  • 0 likes

Family music subscriptions

I’m looking at starting a family pack but we don’t live at the same address. 3 out of the 5 accounts do. Will this matter? thanks

  • Newbie
  •    I’m looking at starting a family pack but we don’t live at the same address. 3 out of the 5 accounts do. Will this matter?   thanks
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged while still on free trial

PlanFree/PremiumCountry PhilippinesDeviceSamsung A7 2017 & PCOperating SystemAndroid & Windows 10 My Question or IssueI just activated a 30-day free trial last October 22, 2018. After 3 days, I was charged for 149 pesos. How is that possible. Please ...

  • Casual Listener
  • Plan Free/Premium Country  Philippines Device Samsung A7 2017 & PC Operating System Android & Windows 10     My Question or Issue I just activated a 30-day free tria...
  • Guido
  • Spotify Legend
  • 284 Views
  • 2 replies
  • 1 likes
  • 284 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Premium account and all music disappeared

PlanPremiumCountry DeviceGoogle pixel 2 Operating SystemAndroidMy Question or IssueI have changed to a new phone. I downloaded the app and logged in but apparently I'm on a free account now and all my music has disappeared. I have checked my other ac...

  • Visitor
  • Plan Premium Country   Device Google pixel 2  Operating System Android My Question or Issue I have changed to a new phone. I downloaded the app and logged in but apparently I'm on ...
  • Guido
  • Spotify Legend
  • 1767 Views
  • 2 replies
  • 0 likes
  • 1767 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student price 0.99€ does not work

Hello, I wanted to subscribe to Spotify Premium with the € 0.99 offer for 3 months for students, ending October 29 in France. I checked my student status. It has been validated, and I subscribed by following the links for this famous offer. However, ...

  • Regular
  •   Hello,   I wanted to subscribe to Spotify Premium with the € 0.99 offer for 3 months for students, ending October 29 in France.   I checked my student status. It has been valida...
  • Guido
  • Spotify Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • price deduction
    student discount help
  • 454 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem getting hulu I paid for with the 2 months of premium and hulu for 99 cents

PlanSpotify & Hulu for $0.99Country United StatesDeviceSamsung Galaxy s7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Yesterday I paid for the hulu and spotify for $0.99 and I did immediately recieve premium but I don't...

  • Newbie
  • Plan Spotify & Hulu for $0.99 Country  United States Device Samsung Galaxy s7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Yester...
  • Guido
  • Spotify Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

turkcell mobil ödeme ile premium almak istiyorum hata alıyorum

PlanFreeCountry TurkeyDevicesony xperia xa1Operating System(Android Oreo.) My Question or Issue i fix it thank you.

  • Regular
  • Plan Free Country  Turkey Device sony xperia xa1 Operating System (Android Oreo.)   My Question or Issue  i fix it thank you.
  • carsiankara21
  • Regular
  • 556 Views
  • 4 replies
  • 1 likes
  • 556 Views
  • 4 replies
  • 1 likes

Lost Card Information

Can someone please help me remove my debit card information from here? I’m being charged every month but my account hasn’t had receipts since early 2017 since it’s last been used. My card information has been stolen and I would like it removed. I thi...

  • Visitor
  • Can someone please help me remove my debit card information from here? I’m being charged every month but my account hasn’t had receipts since early 2017 since it’s last been used. My card information...
  • Billy-J
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Solved!! Premium Subscription for Family

PlanPremiumCountry Device Operating System My Question or Issue I accidentally changed my plan from standard monthly premium subscription to a family subscription, but i don't need it so can you help me get back to my monthly premium subscription, pl...

  • Visitor
  • Plan Premium Country   Device   Operating System   My Question or Issue  I accidentally changed my plan from standard monthly premium subscription to a family subscriptio...
  • Jose_M
  • Spotify Star
  • 305 Views
  • 1 replies
  • 1 likes
  • 305 Views
  • 1 replies
  • 1 likes

Payed for Premium without Reverting to Student Premium

PlanStudent PremiumCountryUnited States I paid for premium this month (October-November) without realizing that I needed to reverify my student spotify account. So I paid 9.99, instead of the normal 4.99 that student spotify pays. Is there a way to g...

  • Newbie
  • Plan Student Premium Country United States    I paid for premium this month (October-November) without realizing that I needed to reverify my student spotify account. So I paid 9.99, i...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

I would like it if i can get My money back that Was taken from me today. it Was money that i needed

PlanFree/PremiumCountryDk My Question or Issue I would like it if i can get My money back that Was tanken from me today - it Was money that i needed to Pay for My grocerys. But when i tried to pay, i couldnt because you at spotify had taken Them

  • Newbie
  • Plan Free/Premium Country Dk   My Question or Issue  I would like it if i can get My money back that Was tanken from me today - it Was money that i needed to Pay for My grocerys. But ...
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Premium Refund

I canceled my subscription because I ordered a new card, but I was still charged on my old account. When I talked to an agent online they were supposed to refund me the $9.99 and it never showed up in my bank statements. I’ve been trying to get a res...

  • Newbie
  • I canceled my subscription because I ordered a new card, but I was still charged on my old account. When I talked to an agent online they were supposed to refund me the $9.99 and it never showed up i...
  • Jose_M
  • Spotify Star
  • 240 Views
  • 1 replies
  • 1 likes
  • 240 Views
  • 1 replies
  • 1 likes

Tried everything and still can’t join premium

PlanFreeCountry usa Device(iPhone 7Operating Systemios 12 My Question or Issue i got an email saying that the payment couldn’t go through, which is odd since none of my cards are maxed or prohibiting payment. So i’m trying to change the payment and l...

  • Casual Listener
  •   Plan Free Country usa   Device (iPhone 7 Operating System ios 12     My Question or Issue  i got an email saying that the payment couldn’t go through, which is ...
  • Jose_M
  • Spotify Star
  • 357 Views
  • 3 replies
  • 0 likes
  • 357 Views
  • 3 replies
  • 0 likes