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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52620 Views
  • 23 replies
  • 4 likes
  • 52620 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32946 Views
  • 19 replies
  • 2 likes
  • 32946 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Rodrigorsr
  • Visitor
  • 22201 Views
  • 9 replies
  • 1 likes
  • 22201 Views
  • 9 replies
  • 1 likes

Superuser Contribution suscripción

Hola, hace unos momentos contraté el servicio de plan universitario, ingrese mis datos y a mi cuenta bancaria se hizo el cargo de los 45 pesos pero cuando accedo a mi cuenta aún me dice que es Free, que procede? es urgente

  • Visitor
  • Hola, hace unos momentos contraté el servicio de plan universitario, ingrese mis datos y a mi cuenta bancaria se hizo el cargo de los 45 pesos pero cuando accedo a mi cuenta aún me dice que es Free, ...
  • Alfredo
  • Roadie
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

30 day trial ending soon and no benefits

Hey there! So I signed up for the 30 day trial and still having to watch ads and limited skips. I did enter everything correctly and trial ends mid may. Any help would be appreciated

  • Newbie
  • Hey there! So I signed up for the 30 day trial and still having to watch ads and limited skips. I did enter everything correctly and trial ends mid may. Any help would be appreciated 
  • kaitlynk
  • Roadie
  • 82 Views
  • 1 replies
  • 0 likes
  • 82 Views
  • 1 replies
  • 0 likes

Superuser Contribution Already subscribe but still a free account

Hello, yesterday I paid to subscribe for premium account. But, till now I didn't recieve any email from spotify. Even my account still free. I've already tried to reinstall my spotify, logout and login, but still free account. Can you help me?

  • Newbie
  • Hello, yesterday I paid to subscribe for premium account. But, till now I didn't recieve any email from spotify. Even my account still free. I've already tried to reinstall my spotify, logout and log...
  • Alfredo
  • Roadie
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se descontó el pago pero no puedo usar Spotify Premium

Pago mensualmente, dia 10 de cada mes. El pago de descontó de la tarjeta ese mismo día, pero Spotify Premium no se actualizo.Esperé los 10 dias extra que te dan, pero no me lo actualizaron en ningún momento. Que hago?

  • Newbie
  • Pago mensualmente, dia 10 de cada mes. El pago de descontó de la tarjeta ese mismo día, pero Spotify Premium no se actualizo. Esperé los 10 dias extra que te dan, pero no me lo actualizaron en ningú...
  • Alfredo
  • Roadie
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with the Premium for Students (4.99 for Spotify+Hulu for 12 months) Plan

Signed up for the Premium for Students (4.99 for Spotify+Hulu for 12 months) but account overview states, "Your plan will change to Spotify Premium with Hulu on 5/17/18 and you'll be charged $12.99 + tax."Can anyone explain to me why does it say that...

  • Newbie
  • Signed up for the Premium for Students (4.99 for Spotify+Hulu for 12 months) but account overview states, " Your plan will change to Spotify Premium with Hulu on 5/17/18  and you'll be charged ...
  • Alfredo
  • Roadie
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo pagar premium

Buenas tardes, llevo dos veces que quiero pagar premium y no me deja pagar me dice que no está disponible para mi aplicación

  • Newbie
  • Buenas tardes, llevo dos veces que quiero pagar premium y no me deja pagar me dice que no está disponible para mi aplicación 
  • Alfredo
  • Roadie
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobro doble premium estudiante

Se me hizo un cobro doble de mi suscripción a spotify, como puedo recuperar mi dinero

  • Newbie
  • Se me hizo un cobro doble de mi suscripción a spotify, como puedo recuperar mi dinero
  • Alfredo
  • Roadie
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't verify I'm a student

Hello, I am trying to activate my student premium account but although Spotify recognizes my college it will not verify me as a student. I tried to submit my transcript and class schedule as well but it would not take the file format. Any suggestions...

  • Newbie
  • Hello, I am trying to activate my student premium account but although Spotify recognizes my college it will not verify me as a student. I tried to submit my transcript and class schedule as well but...
  • Alfredo
  • Roadie
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pay Spotify premium student

hi i made a Spotify payment for estdiates but my university is not registered i am from ecuador, they charged me twice with the value of 6 $ and i do not have a premium. What can I do to get back or have a premium one month help me please

  • Newbie
  • hi i made a Spotify payment for estdiates but my university is not registered i am from ecuador, they charged me twice with the value of 6 $ and i do not have a premium. What can I do to get back or ...
  • Alfredo
  • Roadie
  • 77 Views
  • 1 replies
  • 0 likes
  • 77 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify w/ Hulu Billing

Hey so I had signed up last month for the Spotify with Hulu promotion. Since then, my card expired and I had to update with a new one. Now when I go to view my Spotify subscriptions it says I'm only subscribed to Spotify but I can go to Hulu for $12....

  • Newbie
  • Hey so I had signed up last month for the Spotify with Hulu promotion. Since then, my card expired and I had to update with a new one. Now when I go to view my Spotify subscriptions it says I'm only ...
  • Alfredo
  • Roadie
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 Day Trial

I recently activated a 30-Day free trial but when I logged into the app, it says that I activated a 7-Day trial. Can anyone help me with this?

  • Newbie
  • I recently activated a 30-Day free trial but when I logged into the app, it says that I activated a 7-Day trial. Can anyone help me with this?
  • Alfredo
  • Roadie
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium

I’ve been charged standArd price for Spotify premium and I am a student. I re signed up for student discount still charged me full price

  • Newbie
  • I’ve been charged standArd price for Spotify premium and I am a student. I re signed up for student discount still charged me full price 
  • Alfredo
  • Roadie
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Failure

I attempted to purchage a e-gift for 6 months and stumbled upon a payment failure. I tried with two credit cards. Is anyone else having issues?

  • Newbie
  • I attempted to purchage a e-gift for 6 months and stumbled upon a payment failure.  I tried with two credit cards. Is anyone else having issues? 
  • Alfredo
  • Roadie
  • 100 Views
  • 1 replies
  • 1 likes
  • 100 Views
  • 1 replies
  • 1 likes

Superuser Contribution Triple Charged!

Good day, I would like to ask about this subscription for my account, my subscription was supposed to renew in April 4, so I got charged in April 7 which is okay. However, during April 12 and April 20, I got charged again as reflected on my carrier's...

  • Newbie
  • Good day, I would like to ask about this subscription for my account, my subscription was supposed to renew in April 4, so I got charged in April 7 which is okay. However, during April 12 and April 2...
  • Alfredo
  • Roadie
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium?

Bought student premium on 17th of April. No confirmation email, no nothing. What gives?

  • Newbie
  • Bought student premium on 17th of April. No confirmation email, no nothing. What gives?
  • Alfredo
  • Roadie
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled my subscription but my money was still taken off me.

I cancelled my subscription at the beginning of February, and it charged me the money for March and April. I didn't even use Spotify during those 2 months and I still got my money taken off. Someone please help!

  • Casual Listener
  • I cancelled my subscription at the beginning of February, and it charged me the money for March and April. I didn't even use Spotify during those 2 months and I still got my money taken off. Someone ...
  • Samdx
  • Casual Listener
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
  • 0 likes

Subscription Confusion

I had reviewed some of the issues like mine, then I decided to post a question. I chose student plan and was eligible to use the premium + Hulu for $4.99 since March. My receipt from Spotify webpage recently shows that I was charged $12.99 for no rea...

  • Casual Listener
  • I had reviewed  some of the issues like mine, then I decided to post a question. I chose student plan and was eligible to use the premium + Hulu for $4.99 since March. My receipt from Spoti...
  • HarryTran
  • Casual Listener
  • 115 Views
  • 2 replies
  • 0 likes
  • 115 Views
  • 2 replies
  • 0 likes

Subscription upgrade

I have a student account and my payment failed for the renewal. I forgot to put the money in my account, I have upgraded back to the student rate, I just want to ensure that I will not be charged for the full normal rate as well. Best regards, Gerard...

  • Newbie
  • I have a student account and my payment failed for the renewal.   I forgot to put the money in my account, I have upgraded back to the student rate, I just want to ensure that I will not be ch...
  • kaitlynk
  • Roadie
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

It says spotify accepts pre paid cards but mines not working

I bought a 100$ pre paid visa just for spotify and it wont work. I registered it and all that.

  • Newbie
  • I bought a 100$ pre paid visa just for spotify and it wont work. I registered it and all that.
  • kaitlynk
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes