Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 51919 Views
  • 30 replies
  • 3 likes
  • 51919 Views
  • 30 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6577 Views
  • 23 replies
  • 2 likes
  • 6577 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premium on wrong account lost free trial

I signed up for a free trial and to get Spotify premium from the app but when I went on to safari the Spotify webpage had my girlfriend logged in so when I went to enter the information she got the free trial. We canceled the subscription already but...

  • Casual Listener
  • I signed up for a free trial and to get Spotify premium from the app but when I went on to safari the Spotify webpage had my girlfriend logged in so when I went to enter the information she got the f...
  • Guido
  • Spotify Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

cancel premium link on website throws error

I am trying to cancel my premium account via the button in the accounts page which points to the url https://www.spotify.com/us/account/subscription/change/intent/?target=free. Everytime I try this I get an error "Oops! Something went wrong, please t...

  • Casual Listener
  •   I am trying to cancel my premium account via the button in the accounts page which points to the url https://www.spotify.com/us/account/subscription/change/intent/?target=free. Everytime...
  • Jose_M
  • Spotify Star
  • 244 Views
  • 3 replies
  • 1 likes
  • 244 Views
  • 3 replies
  • 1 likes

Detailed Bills

PlanFree/PremiumCountry FranceDeviceLG G6Operating SystAndroid My Question or Issue How can i receive detailed bills ? I need bills with my name inside to give to my company because it refund me part of my subscription.

  • Newbie
  • Plan Free/Premium Country  France Device LG G6 Operating SystAndroid   My Question or Issue  How can i receive detailed bills ?  I need bills with my name inside to give...
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 1 likes
  • 224 Views
  • 1 replies
  • 1 likes

Superuser Contribution payment problem

So, I have a family account and I already cancelled my Itunes log-in and even had to re-open my account months ago. I have an account in Turkey and for some reason, I received an email about my payment fail. I tried with three different (valid cards)...

  • Newbie
  • So, I have a family account and I already cancelled my Itunes log-in and even had to re-open my account months ago. I have an account in Turkey and for some reason, I received an email...
  • Guido
  • Spotify Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • Failure
    Payment Problems
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution When renew the "Premium" plan I wanted to change for "Family", paid, but I've got "premium" again...

Hi, I have few days left in prepayed Premium Plan and decided to renew it with with "Family" option. The web page did lead me to the payment, made it and I realized that I have got old "Premium" plan again (for one year!). No option to communicate wi...

  • Newbie
  • Hi, I have few days left in prepayed Premium Plan and decided to renew it with with "Family" option. The web page did lead me to the payment, made it and I realized that I have got old "Premium"...
  • Guido
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription

I can't make a subscription because I am from Portugal?? Neither by credit card or PayPal??

  • Casual Listener
  • I can't make a subscription because I am from Portugal?? Neither by credit card or PayPal??
  • Guido
  • Spotify Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution wrongly charged still!

After I made the below post I have checked my bank frequently, and after over 48 hours the payment is still pending and my money has not been refunded.Hello,So, I believe I have been wrongly charged for Spotify premium.I went onto the student Spotify...

  • Casual Listener
  •   After I made the below post I have checked my bank frequently, and after over 48 hours the payment is still pending and my money has not been refunded. Hello, So, I believe I have been wron...
  • Guido
  • Spotify Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment is Failing When Renewing Student Discount

I just recieved an email to renew my Spotify Premium for Students + Hulu account. But the payment keeps failing and it says click help and that takes me to a 404 page. I tried another card. I know it is not an issue with either card. Not sure how to ...

  • Newbie
  • I just recieved an email to renew my Spotify Premium for Students + Hulu account. But the payment keeps failing and it says click help and that takes me to a 404 page. I tried another card. I kn...
  • Guido
  • Spotify Legend
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money withdrawal

My premium subscription expired in January, and in the beginning of this month, 99 DKK was withdrawed from my card (I use to pay 129 DKK), even though I had no subscription whatsoever, on any account.

  • Newbie
  • My premium subscription expired in January, and in the beginning of this month, 99 DKK was withdrawed from my card (I use to pay 129 DKK), even though I had no subscription whatsoever, on any account...
  • Guido
  • Spotify Legend
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago de tarjeta nomina

Buenas noches, el dia de hoy me toca renovar mi cuenta premium, y decidi entrar al plan universitario, pero 1- No se si mi universidad esta afiliada para recibir el descuento.2- Al poner mi numero de tarjeta bancaria no me permite acceder al pago, os...

  • Newbie
  • Buenas noches, el dia de hoy me toca renovar mi cuenta premium, y decidi entrar al plan universitario, pero  1- No se si mi universidad esta afiliada para recibir el descuento. 2- Al pone...
  • Guido
  • Spotify Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

Solved!! Had to reset my password, now my Premium is gone!

Hi.I use a Samsung Galaxy Xcover 4 and reside in Norway.On the 16th Oktober 2018 I created my account and signed up immediately for Premium, which then commenced the 30 day Premium trial period. The next day I logged off my account and could not reme...

  • Casual Listener
  • Hi. I use a Samsung Galaxy Xcover 4 and reside in Norway. On the 16th Oktober 2018 I created my account and signed up immediately for Premium, which then commenced the 30 day Premium trial ...
  • EpicP
  • Casual Listener
  • 881 Views
  • 2 replies
  • 0 likes
  • 881 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problem with Familiar Premium invitation

Good Afternoon. My brother send me an invitation to join a Familiar Premium plan.After a few times trying register on that, Spotify shows the message "You can't get on this Premium Familiar Plan".Does someone can help me??

  • Newbie
  • Good Afternoon.   My brother send me an invitation to join a Familiar Premium plan. After a few times trying register on that, Spotify shows the message "You can't get on this Premium Familia...
  • Guido
  • Spotify Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar elimina usuarios

Quiero comentar que mes a mes de mi cuenta familiar premium elimina a mi familia de la suscripcion y al volver a querer ingresarlos pide una cuenta nueva de mail por lo que mi duda es por que los saca ya que no podemos estar creando mes a mes correos

  • Newbie
  • Quiero comentar que mes a mes de mi cuenta familiar premium elimina a mi familia de la suscripcion y al volver a querer ingresarlos pide una cuenta nueva de mail por lo que mi duda es por que los sac...
  • Guido
  • Spotify Legend
  • 915 Views
  • 1 replies
  • 0 likes
  • 915 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me cobraron al inicio del periodo de prueba cuando deberia de ser al final

Me cobraron el mes de prueba al inicio cuando se supone que es al finalizarlo. Mi correo es nuevo, la cuenta de spotify jamas habia sido premium ya que es nueva tambien. y mi tarjeta la acabo de adquirir asi que por ende no la he utilizado en nada de...

  • Casual Listener
  • Me cobraron el mes de prueba al inicio cuando se supone que es al finalizarlo. Mi correo es nuevo, la cuenta de spotify jamas habia sido premium ya que es nueva tambien. y mi tarjeta la acabo de adqu...
  • Guido
  • Spotify Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accidentally Charged for Premium vs. Student Discount

PlanStudent PremiumCountry USDeviceAll of emOperating SystemSure My Question or Issue So today I was just a hair shy of my student subscription cost in my bank account which i quickly remedied. However, when I went to reapply my payment information i...

  • Newbie
  • Plan Student Premium Country  US Device All of em Operating System Sure   My Question or Issue  So today I was just a hair shy of my student subscription cost in my bank acco...
  • Guido
  • Spotify Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscription cancelled

hi, i want to eliminate one subscription premium, but only i have the code that come in my debit card, how ther to be?

  • Casual Listener
  • hi, i want to eliminate one subscription premium, but only i have the code that come in my debit card, how ther to be?
  • Guido
  • Spotify Legend
  • 386 Views
  • 3 replies
  • 0 likes
  • 386 Views
  • 3 replies
  • 0 likes

Superuser Contribution Tengo la suscripción al plan familiar, pero me cobraron este mes y no soy la titular de pago

PlanPlan FamiliarCountryMexicoDeviceMacBook Air 2017Operating SystemiOS 10 My Question or IssueTengo la suscripción al Plan Familiar, pero me hicieron el cargo individual, cuando solo tengo 1 cuenta de Spotify y no soy la titular de pago de mi cuenta...

  • Newbie
  • Plan Plan Familiar Country Mexico Device MacBook Air 2017 Operating System iOS 10   My Question or Issue Tengo la suscripción al Plan Familiar, pero me hicieron el cargo individual, cu...
  • Guido
  • Spotify Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

My country FrenchPolynesia is not on the Spotify plateform !

Hi, I'd like to get on premium. So, I wanted to pay by Paypal. However, I received a message that the payment method and country don't match ! My country is "French Polynesia". Is it possible to ad on Spotify plateform, please Thank you for your help...

  • Casual Listener
  • Hi, I'd like to get on premium. So, I wanted to pay by Paypal. However, I received a message that the payment method and country don't match !  My country is "French Polynesia". Is it possible ...
  • Jose_M
  • Spotify Star
  • 4019 Views
  • 3 replies
  • 0 likes
  • 4019 Views
  • 3 replies
  • 0 likes

Gutscheinkarte kann nicht eingelöst werden

Moin zusammen, leider kann ich meine Spotify Guthabenkarte nicht einlösen. Wenn ich den Code eingebe, erhalte ich die Meldung: "Da ist wohl etwas schief gegangen....." (vgl. Bild). Ich habe es bereits mehrfach versucht. Was muss ich tun? Gruß und Dan...

Spotify.png
  • Newbie
  •   Moin zusammen,   leider kann ich meine Spotify Guthabenkarte nicht einlösen. Wenn ich den Code eingebe, erhalte ich die Meldung: "Da ist wohl etwas schief gegangen....." (vgl...
  • Maxim
  • Spotify Star
  • 7032 Views
  • 1 replies
  • 0 likes
  • 7032 Views
  • 1 replies
  • 0 likes

Help me!

I'm trying to take approximately 10 days spotify premium but card information, my writing is no shortage in my payment did say when I failed charge card registered with turkey and before domestic and foreign've done a lot of shopping, but you can hel...

  • Newbie
  • I'm trying to take approximately 10 days spotify premium but card information, my writing is no shortage in my payment did say when I failed charge card registered with turkey and before domestic and...
  • Jose_M
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes