Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
2 weeks ago
Janecore_0414
Newbie
144466 Views
99 replies
12 likes

144466 Views
99 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
16793 Views
27 replies
4 likes

16793 Views
27 replies
4 likes

SMS saying that my Premium account has expired

I have gotten several SMS recently requesting me to click a link since my account first is expiring and today, has expired. I handle these as scams and do not click the link. Anyone else with the same experience? PlanPremiumCountrysweden DeviceSMS to...

StaffanSandblom
Casual Listener
I have gotten several SMS recently requesting me to click a link since my account first is expiring and today, has expired. I handle these as scams and do not click the link. Anyone else with the sam...
2019-02-11 2:37:47 PM
2019-02-11 2:42:11 PM
Brunelicia
Community Legend
362 Views
1 replies
0 likes

362 Views
1 replies
0 likes

Premium to Family

PlanFree/PremiumCountryDenmark My Question or Issue Hello.We have had a family plan for a while now. But we changed the bank provider and therefore got a new credit card. When spotify tried to charge, it offcourse couldn't and therefore sent at email...

anjaogmathias
Newbie
Plan Free/Premium Country Denmark My Question or Issue Hello. We have had a family plan for a while now. But we changed the bank provider and therefore got a new c...
2019-02-11 9:41:44 AM
2019-02-11 2:39:53 PM
OneByBoo
Roadie
360 Views
1 replies
0 likes

360 Views
1 replies
0 likes

Canada Premium for Family Annual Subscription payment

I'm in Canada and I want to purchase an annual Family Premium Plan instead of a monthly subscription. Can anyone point me in the right direction? I found a useful link for annual Premium plan payment from a community member that I had not been able t...

JFCHalpern
Newbie
I'm in Canada and I want to purchase an annual Family Premium Plan instead of a monthly subscription. Can anyone point me in the right direction? I found a useful link for annual Prem...
2019-02-11 5:41:33 AM
2019-02-11 8:50:17 AM
OneByBoo
Roadie
1117 Views
1 replies
0 likes

1117 Views
1 replies
0 likes

Changed payment card

Hello,I have updated my payment card and I can't find a way to make sure the old card was deleted and is no longer stored at Spotify.How can I verify that only the current card is stored with spotify, and not the one I have used in the past.Thank you...

bogdan127
Newbie
Hello, I have updated my payment card and I can't find a way to make sure the old card was deleted and is no longer stored at Spotify. How can I verify that only the current card is stored ...
2019-02-10 4:02:47 PM
2019-02-11 7:32:57 AM
OneByBoo
Roadie
343 Views
1 replies
1 likes

343 Views
1 replies
1 likes

Superuser Contribution Cant purchase premium on FNB Visa

Hi Im trying to subscribe to premium. New user. Im from south africa and spotify is apparently still new here. Im trying to pay with my first national bank Visa card but keep getting payment failed. Please dont give me an answer of go look at this cr...

b1nd3r512
Casual Listener
Hi Im trying to subscribe to premium. New user. Im from south africa and spotify is apparently still new here. Im trying to pay with my first national bank Visa card but kee...
2019-02-06 8:44:19 AM
2019-02-11 7:31:18 AM
b1nd3r512
Casual Listener
1753 Views
4 replies
4 likes

1753 Views
4 replies
4 likes

Spotify + Hulu Price

With hulu's price going down $2 is the hulu+spotify bundle's price going go to down as well?

Abelas
Newbie
With hulu's price going down $2 is the hulu+spotify bundle's price going go to down as well?
2019-02-10 2:55:15 PM
2019-02-10 7:51:22 PM
Jose_M
Spotify Star
553 Views
1 replies
0 likes

553 Views
1 replies
0 likes

Unable to change payment details

PlanPremiumCountry Device(iPhone SE)Operating System(iOS 1,) My Question or IssueI was informed that I have to change my payment details. I forgot to do so, and my student subcription was cancelled. Now I tried to change payment details and I can't d...

simonnna
Casual Listener
Plan Premium Country Device (iPhone SE) Operating System (iOS 1,) My Question or Issue I was informed that I have to change my payment details. I forgot to do so, and my stude...
2019-01-23 9:26:36 PM
2019-02-10 5:35:25 PM
Brunelicia
Community Legend
466 Views
3 replies
0 likes

466 Views
3 replies
0 likes

Subscription with US card and Canadian address

Hey, I'm on the premium plan, and I have been paying my subscription with a canadian credit card. That particular account is running low on funds as I'm trying to close it off. Right now I have an american credit card that I use for my day-to-day, bu...

zyqxd
Casual Listener
Hey, I'm on the premium plan, and I have been paying my subscription with a canadian credit card. That particular account is running low on funds as I'm trying to close it ...
2019-01-31 1:24:51 PM
2019-02-10 4:16:51 PM
Brunelicia
Community Legend
652 Views
3 replies
0 likes

652 Views
3 replies
0 likes

Charged twice per month

I have been charged twice this month, why? I only have one account linked to my email Premium

vladskop
Casual Listener
I have been charged twice this month, why? I only have one account linked to my email Premium
2019-02-09 11:01:15 PM
2019-02-10 11:08:31 AM
OneByBoo
Roadie
254 Views
1 replies
0 likes

254 Views
1 replies
0 likes

Question About Free Home Mini

I’m So I received the email back when they were sending them out... clicked on link..reserved our mini. I noticed today that we never received it, so I contacted chat and an extremely rude person told me that I didn’t complete my order, I just reserv...

Adorkibul
Newbie
I’m So I received the email back when they were sending them out... clicked on link..reserved our mini. I noticed today that we never received it, so I contacted chat and an extremely rude person tol...
2019-02-08 12:38:16 AM
2019-02-09 9:00:13 PM
Billy-J
Spotify Star
191 Views
1 replies
0 likes

191 Views
1 replies
0 likes

Paying for premium and not having it

bin paying for Spotify premium for 6 months or more now and haven’t got it yet please help thank you PlanFree/PremiumCountry DeviceiPhone 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Ryancormier888
Newbie
bin paying for Spotify premium for 6 months or more now and haven’t got it yet please help thank you Plan Free/Premium Country Device iPhone 6 Operating System (iOS 10, And...
2019-02-07 8:00:27 PM
2019-02-09 7:56:48 PM
Jose_M
Spotify Star
374 Views
5 replies
0 likes

374 Views
5 replies
0 likes

Payment still being taken from bank account from an account that is not in use

PlanPremiumCountryCanada My Question or Issue An old account my ex used is still taking payments from my bank account every month. How do I stop this? He no longer knows the username, password or email he used.. help!!

tiannarose22
Newbie
Plan Premium Country Canada My Question or Issue An old account my ex used is still taking payments from my bank account every month. How do I stop this? He no longer know...
2019-02-09 7:33:03 PM
2019-02-09 7:41:41 PM
Bethany_Dawn
Community Legend
206 Views
1 replies
0 likes

206 Views
1 replies
0 likes

Solved!! Premium Randomly Stopped

PlanFree/PremiumCountry CanadaDeviceOneplus 5Operating SystemAndroid My Question or Issue Woke up this morning and the app says I no longer have premium. I did not cancel any payments. so I wondering what happened?Thanks

GriffynB
Newbie
Plan Free/Premium Country Canada Device Oneplus 5 Operating System Android My Question or Issue Woke up this morning and the app says I no longer have premium. I did not ...
2019-02-09 3:45:55 PM
2019-02-09 5:58:43 PM
OneByBoo
Roadie
254 Views
1 replies
0 likes

254 Views
1 replies
0 likes

Solved!! Valentine’s Day free premium offer

Hello,unfortunately I cannot activate the 60 day premium trial. I never had a spotify account, so i created one. I never subscribed to premium before. Please help me.Thanks in Advance!

Jogy_Wan_Kenobi
Casual Listener
Hello, unfortunately I cannot activate the 60 day premium trial. I never had a spotify account, so i created one. I never subscribed to premium before. Please help me. Thanks in Advance!
2019-02-07 9:45:01 PM
2019-02-09 7:56:00 AM
Billy-J
Spotify Star
1244 Views
3 replies
0 likes

1244 Views
3 replies
0 likes

Upgrade to Premium

My Question or IssueHi! I’ve been trying to upgrade my free Spotify account to Premium, but couldn’tIt shows a message that my account cannot change to Premium PlanFree to Premium CountryMexico DeviceiPhone XR Operating SystemiOS 10

gabyvilla_buba
Casual Listener
My Question or Issue Hi! I’ve been trying to upgrade my free Spotify account to Premium, but couldn’t It shows a message that my account cannot change to Premium Plan Free to Premium &nb...
2019-02-07 5:29:34 PM
2019-02-08 9:01:57 PM
Brunelicia
Community Legend
397 Views
5 replies
0 likes

397 Views
5 replies
0 likes

Album limit reached, WT actual F

PlanPremiumCountrySweden My Question or IssueFor a while I get denied when I want to add an album to my library, Im a paying member and Im thinking of going back to Google Music (where I even can upload my own stuff). Having a paid subsription and fi...

ingels
Casual Listener
Plan Premium Country Sweden My Question or Issue For a while I get denied when I want to add an album to my library, Im a paying member and Im thinking of going back to Google Musi...
2019-02-06 5:26:02 PM
2019-02-08 8:14:42 PM
Brunelicia
Community Legend
4489 Views
3 replies
6 likes

4489 Views
3 replies
6 likes

Not my credit card

I singles up for the free trial at work in the office computer so we could listen to music in the store (coffee shop). Now I have been somehow signed up for the premium version but I never entered a credit card number or any billing info. There is so...

Stacey10
Newbie
I singles up for the free trial at work in the office computer so we could listen to music in the store (coffee shop). Now I have been somehow signed up for the premium version but I never entered a ...
2019-02-08 5:41:45 PM
2019-02-08 6:31:43 PM
Bittencourt
Spotify Star
232 Views
1 replies
0 likes

232 Views
1 replies
0 likes

I cant have my Premium account

Hello , i was pay my premium for oxxo (is like 7 eleven ) and I was want to see if I was have the change of the account and nothing don't change still say I need a buy a premium , I was go to oxxo and said they see all be a correct payment . Maybe th...

StephanieLR
Newbie
Hello , i was pay my premium for oxxo (is like 7 eleven ) and I was want to see if I was have the change of the account and nothing don't change still say I need a buy a premium , I was go to oxxo an...
2019-02-07 2:06:11 AM
2019-02-08 3:14:48 PM
Billy-J
Spotify Star
244 Views
1 replies
1 likes

244 Views
1 replies
1 likes

Credit Card Fail But On Card It was Success

Can Someone Help me Im From Philippines And Im Buying Subcription Student Package I Used American Express Virtual Card I put Everything Correctly And I click Next It Says Card Fail But I Recieve A Message From Card That I made A Trancsaction And When...

Sett1ng
Newbie
Can Someone Help me Im From Philippines And Im Buying Subcription Student Package I Used American Express Virtual Card I put Everything Correctly And I click Next It Says Card Fail But I Reciev...
2019-02-07 7:10:45 AM
2019-02-08 3:12:34 PM
Billy-J
Spotify Star
300 Views
1 replies
0 likes

300 Views
1 replies
0 likes

Solved!!Superuser Contribution Facturation étudiante non effective

PlanPremium EtudiantCountry France My Question or IssueJe suis inscrit avec mon profil avec spotify étudiant, je l'ai renouvellé le 7 novembre mais pourtant j'ai toujours été débité en plein tarif en novembre, décembre. Après une manipulation faite e...

Skynebula
Regular
Plan Premium Etudiant Country France My Question or Issue Je suis inscrit avec mon profil avec spotify étudiant, je l'ai renouvellé le 7 novembre mais pourtant j'ai toujours été débi...
2019-02-05 11:11:48 AM
2019-02-08 1:43:02 PM
Guido
Spotify Legend
341 Views
1 replies
0 likes

341 Views
1 replies
0 likes

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