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Subscriptions

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

193638 Views

123 replies

12 likes

  • 193638 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22054 Views

28 replies

4 likes

  • 22054 Views
  • 28 replies
  • 4 likes

error trying to pay for subscription

PlanPremiumCountryCanadaDeviceessential PH-1Operating Systemandroid My Question or IssueI am having trouble/getting an error whilst trying to pay for a premium subscription on my account with my debit visa, I had used the free trial, and earlier I tr...

Visitor

  Plan Premium Country Canada Device essential PH-1 Operating System android   My Question or Issue I am having trouble/getting an error whilst trying to pay for a premium subscr...

OneByBoo

Roadie

641 Views

1 replies

0 likes

  • 641 Views
  • 1 replies
  • 0 likes

money

PlanPremiumCountryPoland My Question or IssueFor a week, they didn't took my money for premium spotify and the daily renewal date changes by a day, why? I have money in card. PROBLEM DONE

Newbie

  Plan Premium Country Poland   My Question or Issue For a week, they didn't  took my money for premium spotify and the daily renewal date changes by a day, why? I have money in...

Billy-J

Spotify Star

730 Views

1 replies

0 likes

  • 730 Views
  • 1 replies
  • 0 likes

Proxy, Payment and premium account

PlanPremiumCountryUA,UK,CZ,IL Device(iPhone X, Ipad Pro, PC)Operating System(iOS, Windows 10) My Question or IssueHi all, I'm working in an IT company and our Network is using not local IP's.once I will go out of the office, I will have a local IP (M...

Newbie

Plan Premium Country UA,UK,CZ,IL   Device (iPhone X, Ipad Pro, PC) Operating System (iOS, Windows 10)   My Question or Issue Hi all,  I'm working in an IT company and ...

Billy-J

Spotify Star

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Adding dollar amount gift card to Hulu account

Some background first, I have the Spotify Premium with Hulu plan, and I received a 1-month Premium gift card as a gift. When I added it, it removed the Hulu portion of my plan for the duration of the gift card and then automtically switched back to m...

Casual Listener

Some background first, I have the Spotify Premium with Hulu plan, and I received a 1-month Premium gift card as a gift.  When I added it, it removed the Hulu portion of my plan for the duration ...

Brunelicia

Community Legend

635 Views

3 replies

0 likes

  • 635 Views
  • 3 replies
  • 0 likes

Payment Issue

Hi! With my debit card, I pay two accounts subscribing. Last payment I made for these accounts is about two weeks ago but today one of the accounts payment is taken again for me.

Casual Listener

Hi! With my debit card, I pay two accounts subscribing. Last payment I made for these accounts is about two weeks ago but today one of the accounts payment is taken again for me. 

Jose_M

Spotify Star

538 Views

1 replies

0 likes

  • 538 Views
  • 1 replies
  • 0 likes

Buying a premium subscription for someone overseas?

There’s this girl that I talk to pretty frequently and the last time we Skyped she told me that she hasn’t been able to explore music as much as she wants to, and I’m pretty sure she listens to music through YouTube, so I want to buy her a premium ac...

Visitor

There’s this girl that I talk to pretty frequently and the last time we Skyped she told me that she hasn’t been able to explore music as much as she wants to, and I’m pretty sure she listens to music...

Maxim

Spotify Star

807 Views

1 replies

0 likes

  • 807 Views
  • 1 replies
  • 0 likes

Spotify family trouble

Dear apotify,I was using family Spotify for two last years, but I move out with my girlfriend, we live together and I want joint her Spotify family, but I can't, it told me that I could not change family fore than once in year.Could you please help m...

Casual Listener

Dear apotify, I was using family Spotify for two last years, but I move out with my girlfriend, we live together and I want joint her Spotify family, but I can't, it told me that I could not change ...

Maxim

Spotify Star

1285 Views

5 replies

0 likes

  • 1285 Views
  • 5 replies
  • 0 likes

Cobrança indevida

PlanPremiumCountryBrasilDeviceSamsung Galaxy 9+Operating SystemAndroid My Question or IssueMudei meu cartão de crédito e atualizei no spotify para fazer o pagamento mensal do meu Spotify Premium como era feito todos os meses. No dia 05/03/2019 veio u...

Casual Listener

Plan Premium Country Brasil Device Samsung Galaxy 9+ Operating System Android   My Question or Issue Mudei meu cartão de crédito e atualizei no spotify para fazer o pagamento mensal do...

Bittencourt

Spotify Star

1204 Views

3 replies

0 likes

  • 1204 Views
  • 3 replies
  • 0 likes

PLANO UNIVERSITARIO

Boa noiteRenovei meu plano universitário e esse mês não recebi o desconto. Como proceder?

Casual Listener

Boa noite Renovei meu plano universitário e esse mês não recebi o desconto.   Como proceder?

Bittencourt

Spotify Star

915 Views

3 replies

0 likes

  • 915 Views
  • 3 replies
  • 0 likes

charged for premium before trial period ends

I am in the USA and signed up for a free trial premium account that shows as active to 3/28/19 in my account page. However I was charged $10.99 on 2/28/19 which should not have happened. How do I get this refunded? I do plan to move to paying for pre...

Newbie

I am in the USA and signed up for a free trial premium account that shows as active to 3/28/19 in my account page.  However I was charged $10.99 on 2/28/19 which should not have happened.  ...

marcaevans

Composer

1230 Views

1 replies

0 likes

  • 1230 Views
  • 1 replies
  • 0 likes

Premium subscription

hello(;i have 2 questions 1. I have an iphone8 and a premium account.. somehow I can’t listen to music when I don’t have WiFi.. I understand that part of the premium is the option to listen to music when you don’t have WiFi... how can I fix it?2. How...

Visitor

hello(; i have 2 questions  1. I have an iphone8 and a premium account.. somehow I can’t listen to music when I don’t have WiFi.. I understand that part of the premium is the option to listen ...

Brunelicia

Community Legend

1647 Views

1 replies

0 likes

  • 1647 Views
  • 1 replies
  • 0 likes

Premimum to Student discount: getting half of the payment back

PlanPremiumCountryTurkey My Question or IssueI've been using premium for almost 2 years with student discount. 2-3 days ago I received an e-mail about payment failure, therefore updated my credit card information. After that, Spotify issued a full pr...

Casual Listener

  Plan Premium Country Turkey     My Question or Issue I've been using premium for almost 2 years with student discount. 2-3 days ago I received an e-mail about payment failure...

Brunelicia

Community Legend

897 Views

1 replies

0 likes

  • 897 Views
  • 1 replies
  • 0 likes

Student discount

I'd like to subscribe to the student discount but everytime I go to this link it says that the page doesn't work.Right now I have the free plan, I already used my credit card on another account for the premium subscription.Can I use it again for the ...

Newbie

I'd like to subscribe to the student discount but everytime I go to this link  it says that the page doesn't work. Right now I have the free plan, I already used my credit card on another acco...

Brunelicia

Community Legend

729 Views

1 replies

0 likes

  • 729 Views
  • 1 replies
  • 0 likes

Error when activating Hulu

PlanPremiumCountryUSADeviceallOperating System Windows 10 My Question or IssueI went all in and got premium because of the sweet deal that's being offered. However, I can't activate my existing hulu or account or get to hulu at all. This is kind of r...

Visitor

Plan Premium Country USA Device all Operating  System  Windows 10   My Question or Issue I went all in and got premium because of the sweet deal that's being offered. However...

Brunelicia

Community Legend

728 Views

1 replies

0 likes

  • 728 Views
  • 1 replies
  • 0 likes

I have a Family Prenium account, but my app says that i have a free account

PlanFree/PremiumCountryNetherlandsDeviceSamsung Galaxy A6+ 2018Operating SystemAndroid 8 My Question or IssueSo, i have Family Prenium for 1,5 year noa, but today i opened my app, and i have not a prenium zccount they say

Visitor

Plan Free/Premium Country Netherlands Device Samsung Galaxy A6+ 2018 Operating System Android 8   My Question or Issue So, i have Family Prenium for 1,5 year noa, but today i opened my...

Brunelicia

Community Legend

556 Views

1 replies

0 likes

  • 556 Views
  • 1 replies
  • 0 likes

Can't accept invite to premium family

I can't join a family premium account that my brother created. I receive the email with the invite but after typing our address it exhibit the message "you can't join this family premium plan".I've tried resending the invite, erasing the browse histo...

Visitor

I can't join a family premium account that my brother created. I receive the email with the invite but after typing our address it exhibit the message "you can't join this family premium plan". I've...

Bittencourt

Spotify Star

1220 Views

3 replies

0 likes

  • 1220 Views
  • 3 replies
  • 0 likes

Solved!! Joined a Family Premium subscription but my previous Premium is still deducted to my credit

PlanPremium for familyCountryPhilippinesDeviceSamsung Galaxy J7+Operating SystemAndroid Nougat My Question or IssueI joined Family premium around Jan 29, 2019 but prior to that I was subscribed to regular premium. On Feb 17, the premium of 129 PhP wa...

Casual Listener

Plan Premium for family Country Philippines Device Samsung Galaxy J7+ Operating System Android Nougat   My Question or Issue I joined Family premium around Jan 29, 2019 but prior to th...

Aruji

Casual Listener

499 Views

4 replies

0 likes

  • 499 Views
  • 4 replies
  • 0 likes

Premium isn’t working

PlanFree/PremiumCountryAustralia Device(iPhone XS Max)Operating System(iOS 10, Android Oreo, Windows 10,etc I’ve subscribed to Spotify premium but in the app it’s saying my subscription is free. I tried to log someone into my account on their device ...

Visitor

  Plan Free/Premium Country Australia  Device (iPhone XS Max) Operating System (iOS 10, Android Oreo, Windows 10,etc   I’ve subscribed to Spotify premium but in the app ...

OneByBoo

Roadie

589 Views

1 replies

0 likes

  • 589 Views
  • 1 replies
  • 0 likes

I need to know the address I entered on my Spotify premium family plan to invite my partner.

My Question or IssueMy partner and I have jsut moved in together, and I wanted to add him to my family plan, but I can't remember the exact address I wrote for the family plan I registered back then. So how do I get this info? For him to register and...

Newbie

  My Question or Issue My partner and I have jsut moved in together, and I wanted to add him to my family plan, but I can't remember the exact address I wrote for the family plan I registered ...

OneByBoo

Roadie

560 Views

1 replies

0 likes

  • 560 Views
  • 1 replies
  • 0 likes

How to change Premium subscription

None of the below information is required. However, the more (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI forgot to cancel my premium subscription and now I have an amount blocked in my bank account, is anything I can do?

Newbie

None of the below information is required. However, the more  (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I forgot to cancel my premium subscription and now I ha...

marcaevans

Composer

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes