Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
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123 replies
12 likes
- 193638 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22054 Views
28 replies
4 likes
- 22054 Views
- 28 replies
- 4 likes
error trying to pay for subscription
PlanPremiumCountryCanadaDeviceessential PH-1Operating Systemandroid My Question or IssueI am having trouble/getting an error whilst trying to pay for a premium subscription on my account with my debit visa, I had used the free trial, and earlier I tr...
Plan Premium Country Canada Device essential PH-1 Operating System android My Question or Issue I am having trouble/getting an error whilst trying to pay for a premium subscr...
Roadie
641 Views
1 replies
0 likes
- 641 Views
- 1 replies
- 0 likes
money
PlanPremiumCountryPoland My Question or IssueFor a week, they didn't took my money for premium spotify and the daily renewal date changes by a day, why? I have money in card. PROBLEM DONE
Plan Premium Country Poland My Question or Issue For a week, they didn't took my money for premium spotify and the daily renewal date changes by a day, why? I have money in...
Spotify Star
730 Views
1 replies
0 likes
- 730 Views
- 1 replies
- 0 likes
Proxy, Payment and premium account
PlanPremiumCountryUA,UK,CZ,IL Device(iPhone X, Ipad Pro, PC)Operating System(iOS, Windows 10) My Question or IssueHi all, I'm working in an IT company and our Network is using not local IP's.once I will go out of the office, I will have a local IP (M...
Plan Premium Country UA,UK,CZ,IL Device (iPhone X, Ipad Pro, PC) Operating System (iOS, Windows 10) My Question or Issue Hi all, I'm working in an IT company and ...
Spotify Star
390 Views
1 replies
0 likes
- 390 Views
- 1 replies
- 0 likes
Adding dollar amount gift card to Hulu account
Some background first, I have the Spotify Premium with Hulu plan, and I received a 1-month Premium gift card as a gift. When I added it, it removed the Hulu portion of my plan for the duration of the gift card and then automtically switched back to m...
Some background first, I have the Spotify Premium with Hulu plan, and I received a 1-month Premium gift card as a gift. When I added it, it removed the Hulu portion of my plan for the duration ...
Community Legend
635 Views
3 replies
0 likes
- 635 Views
- 3 replies
- 0 likes
Payment Issue
Hi! With my debit card, I pay two accounts subscribing. Last payment I made for these accounts is about two weeks ago but today one of the accounts payment is taken again for me.
Hi! With my debit card, I pay two accounts subscribing. Last payment I made for these accounts is about two weeks ago but today one of the accounts payment is taken again for me.
Spotify Star
538 Views
1 replies
0 likes
- 538 Views
- 1 replies
- 0 likes
Buying a premium subscription for someone overseas?
There’s this girl that I talk to pretty frequently and the last time we Skyped she told me that she hasn’t been able to explore music as much as she wants to, and I’m pretty sure she listens to music through YouTube, so I want to buy her a premium ac...
There’s this girl that I talk to pretty frequently and the last time we Skyped she told me that she hasn’t been able to explore music as much as she wants to, and I’m pretty sure she listens to music...
Spotify Star
807 Views
1 replies
0 likes
- 807 Views
- 1 replies
- 0 likes
Spotify family trouble
Dear apotify,I was using family Spotify for two last years, but I move out with my girlfriend, we live together and I want joint her Spotify family, but I can't, it told me that I could not change family fore than once in year.Could you please help m...
Dear apotify, I was using family Spotify for two last years, but I move out with my girlfriend, we live together and I want joint her Spotify family, but I can't, it told me that I could not change ...
Spotify Star
1285 Views
5 replies
0 likes
- 1285 Views
- 5 replies
- 0 likes
Cobrança indevida
PlanPremiumCountryBrasilDeviceSamsung Galaxy 9+Operating SystemAndroid My Question or IssueMudei meu cartão de crédito e atualizei no spotify para fazer o pagamento mensal do meu Spotify Premium como era feito todos os meses. No dia 05/03/2019 veio u...
Plan Premium Country Brasil Device Samsung Galaxy 9+ Operating System Android My Question or Issue Mudei meu cartão de crédito e atualizei no spotify para fazer o pagamento mensal do...
Spotify Star
1204 Views
3 replies
0 likes
- 1204 Views
- 3 replies
- 0 likes
PLANO UNIVERSITARIO
Boa noiteRenovei meu plano universitário e esse mês não recebi o desconto. Como proceder?
Boa noite Renovei meu plano universitário e esse mês não recebi o desconto. Como proceder?
Spotify Star
915 Views
3 replies
0 likes
- 915 Views
- 3 replies
- 0 likes
charged for premium before trial period ends
I am in the USA and signed up for a free trial premium account that shows as active to 3/28/19 in my account page. However I was charged $10.99 on 2/28/19 which should not have happened. How do I get this refunded? I do plan to move to paying for pre...
I am in the USA and signed up for a free trial premium account that shows as active to 3/28/19 in my account page. However I was charged $10.99 on 2/28/19 which should not have happened. ...
Composer
1230 Views
1 replies
0 likes
- 1230 Views
- 1 replies
- 0 likes
Premium subscription
hello(;i have 2 questions 1. I have an iphone8 and a premium account.. somehow I can’t listen to music when I don’t have WiFi.. I understand that part of the premium is the option to listen to music when you don’t have WiFi... how can I fix it?2. How...
hello(; i have 2 questions 1. I have an iphone8 and a premium account.. somehow I can’t listen to music when I don’t have WiFi.. I understand that part of the premium is the option to listen ...
Community Legend
1647 Views
1 replies
0 likes
- 1647 Views
- 1 replies
- 0 likes
Premimum to Student discount: getting half of the payment back
PlanPremiumCountryTurkey My Question or IssueI've been using premium for almost 2 years with student discount. 2-3 days ago I received an e-mail about payment failure, therefore updated my credit card information. After that, Spotify issued a full pr...
Plan Premium Country Turkey My Question or Issue I've been using premium for almost 2 years with student discount. 2-3 days ago I received an e-mail about payment failure...
Community Legend
897 Views
1 replies
0 likes
- 897 Views
- 1 replies
- 0 likes
Student discount
I'd like to subscribe to the student discount but everytime I go to this link it says that the page doesn't work.Right now I have the free plan, I already used my credit card on another account for the premium subscription.Can I use it again for the ...
I'd like to subscribe to the student discount but everytime I go to this link it says that the page doesn't work. Right now I have the free plan, I already used my credit card on another acco...
Community Legend
729 Views
1 replies
0 likes
- 729 Views
- 1 replies
- 0 likes
Error when activating Hulu
PlanPremiumCountryUSADeviceallOperating System Windows 10 My Question or IssueI went all in and got premium because of the sweet deal that's being offered. However, I can't activate my existing hulu or account or get to hulu at all. This is kind of r...
Plan Premium Country USA Device all Operating System Windows 10 My Question or Issue I went all in and got premium because of the sweet deal that's being offered. However...
Community Legend
728 Views
1 replies
0 likes
- 728 Views
- 1 replies
- 0 likes
I have a Family Prenium account, but my app says that i have a free account
PlanFree/PremiumCountryNetherlandsDeviceSamsung Galaxy A6+ 2018Operating SystemAndroid 8 My Question or IssueSo, i have Family Prenium for 1,5 year noa, but today i opened my app, and i have not a prenium zccount they say
Plan Free/Premium Country Netherlands Device Samsung Galaxy A6+ 2018 Operating System Android 8 My Question or Issue So, i have Family Prenium for 1,5 year noa, but today i opened my...
Community Legend
556 Views
1 replies
0 likes
- 556 Views
- 1 replies
- 0 likes
Can't accept invite to premium family
I can't join a family premium account that my brother created. I receive the email with the invite but after typing our address it exhibit the message "you can't join this family premium plan".I've tried resending the invite, erasing the browse histo...
I can't join a family premium account that my brother created. I receive the email with the invite but after typing our address it exhibit the message "you can't join this family premium plan". I've...
Spotify Star
1220 Views
3 replies
0 likes
- 1220 Views
- 3 replies
- 0 likes
Solved!! Joined a Family Premium subscription but my previous Premium is still deducted to my credit
PlanPremium for familyCountryPhilippinesDeviceSamsung Galaxy J7+Operating SystemAndroid Nougat My Question or IssueI joined Family premium around Jan 29, 2019 but prior to that I was subscribed to regular premium. On Feb 17, the premium of 129 PhP wa...
Plan Premium for family Country Philippines Device Samsung Galaxy J7+ Operating System Android Nougat My Question or Issue I joined Family premium around Jan 29, 2019 but prior to th...
Casual Listener
499 Views
4 replies
0 likes
- 499 Views
- 4 replies
- 0 likes
Premium isn’t working
PlanFree/PremiumCountryAustralia Device(iPhone XS Max)Operating System(iOS 10, Android Oreo, Windows 10,etc I’ve subscribed to Spotify premium but in the app it’s saying my subscription is free. I tried to log someone into my account on their device ...
Plan Free/Premium Country Australia Device (iPhone XS Max) Operating System (iOS 10, Android Oreo, Windows 10,etc I’ve subscribed to Spotify premium but in the app ...
Roadie
589 Views
1 replies
0 likes
- 589 Views
- 1 replies
- 0 likes
I need to know the address I entered on my Spotify premium family plan to invite my partner.
My Question or IssueMy partner and I have jsut moved in together, and I wanted to add him to my family plan, but I can't remember the exact address I wrote for the family plan I registered back then. So how do I get this info? For him to register and...
My Question or Issue My partner and I have jsut moved in together, and I wanted to add him to my family plan, but I can't remember the exact address I wrote for the family plan I registered ...
Roadie
560 Views
1 replies
0 likes
- 560 Views
- 1 replies
- 0 likes
How to change Premium subscription
None of the below information is required. However, the more (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI forgot to cancel my premium subscription and now I have an amount blocked in my bank account, is anything I can do?
None of the below information is required. However, the more (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I forgot to cancel my premium subscription and now I ha...
Composer
424 Views
1 replies
0 likes
- 424 Views
- 1 replies
- 0 likes