Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 42071 Views
- 19 replies
- 1 likes
- 42071 Views
- 19 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5342 Views
- 23 replies
- 2 likes
- 5342 Views
- 23 replies
- 2 likes
Superuser Contribution Connecting Starbucks Partner #'s to Spotify
I doubt that my question has been asked in the Spotify community already, but anyways, I have to ask this myself. I've been working at Starbucks for awhile now, but recently, I made a new Facebook account. My old Spotify and fb account are gone, so w...
- I doubt that my question has been asked in the Spotify community already, but anyways, I have to ask this myself. I've been working at Starbucks for awhile now, but recently, I made a new Facebook ac...
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- Spotify Legend
- 242 Views
- 1 replies
- 0 likes
- 242 Views
- 1 replies
- 0 likes
Superuser Contribution spotify premium does not work but they charge the cost
Plan Premium Country Italia Device Macbook Pro Operating System Mac Os X My Question or Issue I did the subscription on Spotify Premium at the end of July, I never be able to use the account on Premium, on my profile just appeared the Free account, b...
- Plan Premium Country Italia Device Macbook Pro Operating System Mac Os X My Question or Issue I di...
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- Spotify Legend
- 638 Views
- 10 replies
- 0 likes
- 638 Views
- 10 replies
- 0 likes
Superuser Contribution Necesito pagar la suscripción para universitarios pero no me deja con la tarjeta débito, de Colombia
Realicé la suscripción y me llegó el correo de verificación, al ingresar para realizar el pago no me deja hacerlo con la tarjeta débito pues no tengo crédito. ¿Qué puedo hacer para poder disfrutar del plan?
- Realicé la suscripción y me llegó el correo de verificación, al ingresar para realizar el pago no me deja hacerlo con la tarjeta débito pues no tengo crédito. ¿Qué puedo hacer para pode...
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- Spotify Legend
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
Payment - VISA
Hey Spotify, So our family had an family account but we renewed our VISA because the old one had some problems. We went from premium to free in the meantime, now we're trying to reactivate our premium account but we keep getting this notification: De...
- Hey Spotify, So our family had an family account but we renewed our VISA because the old one had some problems. We went from premium to free in the meantime, now we're trying to reactiv...
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- Spotify Star
- 265 Views
- 1 replies
- 1 likes
- 265 Views
- 1 replies
- 1 likes
Account is free but I'm paying a family subcriptions
Hi everyone,I changed my phone today and connected my account on the app on the new phone. My account is "free". So I connected on my acccount va my computer. Same problem, the account is suddently free. But I checked and I'm paying 14.99€ a month ( ...
- Hi everyone, I changed my phone today and connected my account on the app on the new phone. My account is "free". So I connected on my acccount va my computer. Same problem, the account is suddently...
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- Spotify Star
- 165 Views
- 1 replies
- 1 likes
- 165 Views
- 1 replies
- 1 likes
Payment Difficulties
PlanPlaning to Subscribe Premium FamilyCountry IndonesiaDevice Operating System My Question or Issue Hi, I unable to process my payment through the website. There is no realiable support available in Indonesia so I'm super annoyed now that I couldn't...
- Plan Planing to Subscribe Premium Family Country Indonesia Device Operating System My Question or Issue Hi, I unable to process my payment through the websi...
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- Composer
- 308 Views
- 3 replies
- 0 likes
- 308 Views
- 3 replies
- 0 likes
Payment Failure
My Question or Issue hi , im trying to make a payment via credit card Mastercard and so i get a message saying payment failure.im using the student offer, few weeks ago i had to stop my account so i've stoped the payments and now i cant make it again...
- My Question or Issue hi , im trying to make a payment via credit card Mastercard and so i get a message saying payment failure. im using the student offer, few weeks ago i h...
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- Composer
- 220 Views
- 1 replies
- 0 likes
- 220 Views
- 1 replies
- 0 likes
Payment failed and no credit card accepted
PlanPremiumCountry France After the free month of essay, yesterday I was supposed to pay for the first month of Spotify Premium, but I got an email saying that the payment failed.I re-inserted the credit card data but still it was not accepted; I tri...
- Plan Premium Country France After the free month of essay, yesterday I was supposed to pay for the first month of Spotify Premium, but I got an email saying ...
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- Composer
- 676 Views
- 1 replies
- 0 likes
- 676 Views
- 1 replies
- 0 likes
No invoice available
I have been chaged over a week ago, but I have not been provided with my invoice in my accoun. PlanPremiumCountry Swe DeviceMacbook AirOperating System(iOS 10 My Question or IssueI have been chaged over a week ago, but I have not been provided with m...
- I have been chaged over a week ago, but I have not been provided with my invoice in my accoun. Plan Premium Country Swe Device Macbook Air Operating System (iOS 10 &...
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- Composer
- 649 Views
- 1 replies
- 0 likes
- 649 Views
- 1 replies
- 0 likes
Superuser Contribution Is it a scam?
I really don't understand. I have a one year subscription and after 5 months the search doesn't working. I receive the message "you're off line" for searching, but other "proposed" playlists are working fine. And no support!!!! for a paid service ......
- ...orking fine. And no support!!!! for a paid service ....I'm realy confused as long as this guys has became a public company. How can I ask for a refound? Is someone can help me?I'm completly d...
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- Spotify Legend
- 348 Views
- 4 replies
- 0 likes
- 348 Views
- 4 replies
- 0 likes
Superuser Contribution Using my Spotify account in both Cananda and the USA
PlanFree/PremiumCountry Cananda and the USA DeviceImac and IphonesOperating System MacOS High Sierra(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Cananda and the USA Device Imac and Iphones Operating System MacOS High Sierra (iOS 10, Android Oreo, Windows 10,etc.) My Question or I...
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- Spotify Legend
- 617 Views
- 2 replies
- 0 likes
- 617 Views
- 2 replies
- 0 likes
Superuser Contribution MBO school en studentkorting
volgens het artikel van NOS zijn mbo leerlingen nu ook studenten. Waarom kunnen wij als mbo leerlingen dan nog geen studenten pakket afsluiten. Spotify dit moet anders vindt ik. Meer info:https://nos.nl/artikel/2234388-mbo-ers-gaan-voortaan-officieel...
- volgens het artikel van NOS zijn mbo leerlingen nu ook studenten. Waarom kunnen wij als mbo leerlingen dan nog geen studenten pakket afsluiten. Spotify dit moet anders vindt ik. &n...
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- Spotify Legend
- 6000 Views
- 1 replies
- 2 likes
- 6000 Views
- 1 replies
- 2 likes
Superuser Contribution Free subscription for October
PlanPremium for studentCountryGermanyDeviceSamsung s7Operating SystemAndroid Oreo My Question or Issue September was my first month and as you offer the first month for free i still paid 5 euros for that. When i contant Spotify , they told me its ok ...
- Plan Premium for student Country Germany Device Samsung s7 Operating System Android Oreo My Question or Issue September was my first month and as you offer the first month...
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- Spotify Legend
- 182 Views
- 1 replies
- 0 likes
- 182 Views
- 1 replies
- 0 likes
Superuser Contribution Charged twice via PayPal
Hi there!Well yesterday something quite unpleasant happened, after 6 months of using Spotify Family Premium. My preapproved payment via PayPal was scheduled to be made on the 18th of September, but unfortunately my bank account was empty (sh*t happen...
- Hi there! Well yesterday something quite unpleasant happened, after 6 months of using Spotify Family Premium. My preapproved payment via PayPal was scheduled to be made on the 18th of September, b...
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- Spotify Legend
- 1193 Views
- 5 replies
- 0 likes
- 1193 Views
- 5 replies
- 0 likes
Subscription
If I cancel my subscrition with my cell phone provider, when I log into the family account, will my account still exist?
- If I cancel my subscrition with my cell phone provider, when I log into the family account, will my account still exist?
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- Composer
- 546 Views
- 1 replies
- 0 likes
- 546 Views
- 1 replies
- 0 likes
Student subscription suddenly canceled
Plan(Student) PremiumCountryUSA My Question or IssueSpotify has been charging me the regular Premium fee for the last 10 months despite the fact that I signed up originally as a student and was charged the $5.39 student fee for the first several year...
- Plan (Student) Premium Country USA My Question or Issue Spotify has been charging me the regular Premium fee for the last 10 months despite the fact that I signed up originally as a stud...
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- Composer
- 1010 Views
- 3 replies
- 0 likes
- 1010 Views
- 3 replies
- 0 likes
Student subscription only lists US schools!
I live in Spain I came across Spotify student discount being advertised, but when you try to sign up there is no Spain schools on the list let alone any schools outside the US.What's the point of advertising this if not one Spain school is listed?htt...
- I live in Spain I came across Spotify student discount being advertised, but when you try to sign up there is no Spain schools on the list let alone any schools outside the US. What's the point of a...
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- Composer
- 759 Views
- 1 replies
- 0 likes
- 759 Views
- 1 replies
- 0 likes
Charged twice after failed payment and after updating payment details
Plan PremiumCountry Philippines My Question or Issue Today's when I'm charged for my monthly premium for family subscription. I received an email from Spotify stating that my payment failed and that I should update my payment details, but then I rece...
- Plan Premium Country Philippines My Question or Issue Today's when I'm charged for my monthly premium for family subscription. I received an email from Spotify stating th...
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- Composer
- 412 Views
- 1 replies
- 0 likes
- 412 Views
- 1 replies
- 0 likes
Can't find my university for Spotify Student
Hi, I want to start the Spotify Student plan, but I noticed that my university is not in the list. What can I do? My university: https://www.ied.it/
- Hi, I want to start the Spotify Student plan, but I noticed that my university is not in the list. What can I do? My university: https://www.ied.it/
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- Community Legend
- 369 Views
- 1 replies
- 0 likes
- 369 Views
- 1 replies
- 0 likes
Charged twice in one month
PlanPremiumCountry UkDeviceSamsung j3 My Question or Issue I was charged £9.99 on the 17th of september and £9.99 on the 24th of september. Because of this I have cancelled my subscription but demand the second payment be refunded.
- Plan Premium Country Uk Device Samsung j3 My Question or Issue I was charged £9.99 on the 17th of september and £9.99 on the 24th of september. Because of this I have can...
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- Composer
- 377 Views
- 1 replies
- 0 likes
- 377 Views
- 1 replies
- 0 likes