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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

74998 Views

20 replies

99 likes

  • 74998 Views
  • 20 replies
  • 99 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140110 Views

69 replies

10 likes

Premium for Family
  • 140110 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80382 Views

89 replies

4 likes

  • 80382 Views
  • 89 replies
  • 4 likes

[Canada] Final solution to get Google Home Mini

Hey Guys! After trying for hundreds of times, I succeeded place an order by google. Here are some useful tips:Do these on your computer, Chrome, Safari.... not on mobile devices(it will drive you crazy...) Prepare list:A Google accountA Credit Card: ...

Casual Listener

Hey Guys! After trying for hundreds of times, I succeeded place an order by google. Here are some useful tips: Do these on your computer, Chrome, Safari.... not on mobile devices(it will drive...

Liamarie01

Casual Listener

687 Views

2 replies

0 likes

  • 687 Views
  • 2 replies
  • 0 likes

Out of stock google mini

PlanPremiumCountryCanadaDeviceIphone XOperating SystemiOS 12 My Question or IssueGot the link for a google mini, followed link says out of stock.

Newbie

Plan Premium Country Canada Device Iphone X Operating System iOS 12   My Question or Issue Got the link for a google mini, followed link says out of stock.

KatShay

Regular

640 Views

2 replies

0 likes

  • 640 Views
  • 2 replies
  • 0 likes

Google home mini code

PlanPremiumCountryCanadaDevice(iPhone My Question or IssueI signed up premium on April 11 around 12am, I am still waiting for the email to redeem, how long do i have to wait for

Music Fan

Plan Premium Country Canada Device (iPhone 😎     My Question or Issue I signed up premium on April 11 around 12am, I am still waiting for the email to redeem, how long do i have t...

kelly1997hk

Music Fan

1601 Views

8 replies

0 likes

Google Home Mini
  • 1601 Views
  • 8 replies
  • 0 likes

Solved!! 30€ Voucher pin didnt get accepted

PlanFreeCountryGermanyDevice(iPhone 7, Laptop,Operating System(iOS 10, , Windows 10, My Question or IssueToday i bought a 30€ voucher, i got the pin (namend "merchandise pin") and i wanted my premium. But my pin didnt got accepted with the info "pin ...

Casual Listener

  Plan Free Country Germany Device (iPhone 7, Laptop, Operating System (iOS 10, , Windows 10,   My Question or Issue Today i bought a 30€ voucher, i got the pin (namend "merchand...

Luan

Spotify Star

1356 Views

5 replies

0 likes

  • 1356 Views
  • 5 replies
  • 0 likes

Re: Cancelled premium, has Spotify saved my card info?

I too have cancelled premium and been charged on my credit card. I want their phone contact details its got to stop.

Newbie

I too have cancelled premium and been charged on my credit card. I want their phone contact details its got to stop.

Bittencourt

Spotify Star

1211 Views

1 replies

0 likes

  • 1211 Views
  • 1 replies
  • 0 likes

Paying for unwanted accounts

PlanPremiumCountryBelgiumMy Question or IssueI am currently paying 4x 9,99 euro's.I made an account for my uncle, I think he messed things up and now I am paying for 4 accounts.I would like to cancel 3 accounts. And keep my current if I could get a r...

Newbie

Plan Premium Country Belgium My Question or Issue I am currently paying 4x 9,99 euro's. I made an account for my uncle, I think he messed things up and now I am paying for 4 accounts. I would ...

Bittencourt

Spotify Star

410 Views

1 replies

0 likes

  • 410 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini Promo

I have Spotfy Premium. It's not a trial version, it's not a family version and it's fully paid up until March 2020. When I click the link for the promotional Google Home Mini, it says that I'm not eligible. What gives???

Newbie

I have Spotfy Premium.  It's not a trial version, it's not a family version and it's fully paid up until March 2020.  When I click the link for the promotional Google Home Mini, it says tha...

Katerina

Spotify Legend

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Canada] Can I get a Google Home mini if I'm using a gift card/pay as you go method?

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10 My Question or IssueI used a spotify gift card ($30 for 3 months) to pay for my premium subcription (gift card subscription ends on May 25), yet I'm not eligible for the google home mini prom...

Casual Listener

Plan Premium Country Canada Device PC Operating System Windows 10   My Question or Issue I used a spotify gift card ($30 for 3 months) to pay for my premium subcription (gift card subs...

Yrrep

Newbie

7222 Views

26 replies

6 likes

  • 7222 Views
  • 26 replies
  • 6 likes

Paying double the amount

My subscription just got renewed, but this time I got charged double the amount, can I know why? Is there something extra that I’m subscribed for?

Newbie

My subscription just got renewed, but this time I got charged double the amount, can I know why? Is there something extra that I’m subscribed for?  

Brunelicia

Community Legend

348 Views

1 replies

0 likes

  • 348 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google home mini giveaway

I am a Canadian who activated my premium account while on vacation in Mexico. When I tried to get my free Google mini, a message came on saying that the promotion was unavailable in my country. I checked my account and it said Mexico so I changed it ...

Casual Listener

I am a Canadian who activated my premium account while on vacation in Mexico. When I tried to get my free Google mini, a message came on saying that the promotion was unavailable in my country. ...

Ronnierich1

Casual Listener

935 Views

2 replies

0 likes

  • 935 Views
  • 2 replies
  • 0 likes

Solved!! Unable to pay, Colombia Credit Card issue

PlanFamily CountryColombiaDeviceDiferent Cellphones, Tablet, PCOperating SystemAndroid, WindowsUntil now, i have tried at least 7 times, with different credit cards, adscribed to different banks, all assured to have enough balance, be active and able...

Casual Listener

Plan Family  Country Colombia Device Diferent Cellphones, Tablet, PC Operating System Android, Windows Until now, i have tried at least 7 times, with different credit cards, adscribed ...

Luan

Spotify Star

549 Views

1 replies

0 likes

  • 549 Views
  • 1 replies
  • 0 likes

Premium stopped working

PlanPremiumCountryAustraliaDeviceAndroid Motorola of some sort My Question or IssueI have premium paid up to February next year. Everything had been working fine for years until this week, suddenly the app thinks I'm not subscribed. All saved music d...

Casual Listener

Plan Premium Country Australia Device Android Motorola of some sort   My Question or Issue I have premium paid up to February next year.  Everything had been working fine for years ...

Bittencourt

Spotify Star

720 Views

5 replies

0 likes

Premium
  • 720 Views
  • 5 replies
  • 0 likes

Hulu Account Change

PlanPremiumCountryUnited StatesDevice Operating System My Question or IssueI decided to make a new hulu account when this promotion first came out but I also had a profile on another hulu account that was no longer being used. I was wondering if I ca...

Newbie

Plan Premium Country United States Device   Operating System     My Question or Issue I decided to make a new hulu account when this promotion first came out but I also had a...

Billy-J

Spotify Star

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Google Home Mini for Existing Subscribers

How do I make "express my interest" to receive the promotion code to get a Google Home Mini? I'm an existing Premium Subscriber. Thanks.

Newbie

How do I make "express my interest" to receive the promotion code to get a Google Home Mini?  I'm an existing Premium Subscriber.   Thanks.

Billy-J

Spotify Star

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Premium Subscription

Hello! On Monday I was charged and I have SMS confirmation for Premium, but the app on phone and PC told me "Unable to renew..". There is the screenshot of SMS confirmation abaut the thansaction.How can I contat the support?

Casual Listener

Hello!   On Monday I was charged and I have SMS confirmation for Premium, but the app on phone and PC told me "Unable to renew..". There is the screenshot of SMS confirmation abaut the thansac...

Billy-J

Spotify Star

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Prepaid Spotify Premium and adding Hulu

My Question or Issue If I have already prepaid for Spotify Premium through November 2019 but want to get the Spotify with Hulu subscription, do I lose out on the remainder of my prepaid subscription? Just wondering if I will be charged double until t...

Newbie

My Question or Issue   If I have already prepaid for Spotify Premium through November 2019 but want to get the Spotify with Hulu subscription, do I lose out on the remainder of my prepaid subs...

Billy-J

Spotify Star

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Spotify Premium Family & Google Home Mini - Resolved

PlanSpotify Premium for FamilyCountryCA, Canada My Question:Why is the Spotify Premium Family package (at $14.99 a month) not eligible for the Google Home Mini? I have been a subscriber since 2016 as a Premium member at that, yet now that i have my f...

Newbie

Plan Spotify Premium for Family Country CA, Canada   My Question: Why is the Spotify Premium Family package (at $14.99 a month) not eligible for the Google Home Mini? I have been a subscri...

Billy-J

Spotify Star

469 Views

1 replies

1 likes

  • 469 Views
  • 1 replies
  • 1 likes

Free Google Mini? Never Got the email and was charged £49.99

Premium Plan (UK:My Question or IssueGuys, so I joined Spotify Premium - £14.99 / month and saw a promo for a "free" google mini link to a google page. I never got the email, but I clicked on the google store web page, ordered the goods and was charg...

Casual Listener

Premium Plan (UK: My Question or Issue Guys, so I joined Spotify Premium - £14.99 / month and saw a promo for a "free" google mini link to a google page. I never got the email, but I clicked on the...

Billy-J

Spotify Star

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Premium subscriptions don't play all of your music!! Why am I paying to hear the same 30 songs on sh

My Question or IssueThe freaking thing only plays the same 30 songs on shuffle! I have over 2000 songs on my playlist. I've tried turning the shuffle on and off but nothing helps. Im getting extremely **bleep**.

Newbie

    My Question or Issue The freaking thing only plays the same 30 songs on shuffle! I have over 2000 songs on my playlist. I've tried turning the shuffle on and off but nothing helps. I...

Billy-J

Spotify Star

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Iscrizione premium for student con carta di credito

Da diversi giorni provo a passare al mio account premium for student, ma non ci riesco perché mi dice che la carta di credito e la localizzazione del mio Spotify non corrispondono. Ora io vivo in Inghilterra, la mia carta è stata e emessa in Inghilte...

Newbie

Da diversi giorni provo a passare al mio account premium for student, ma non ci riesco perché mi dice che la carta di credito e la localizzazione del mio Spotify non corrispondono. Ora io vivo in Ing...

Katerina

Spotify Legend

478 Views

1 replies

0 likes

  • 478 Views
  • 1 replies
  • 0 likes