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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6040 Views
  • 23 replies
  • 2 likes
  • 6040 Views
  • 23 replies
  • 2 likes

Solved!!Superuser Contribution Spotify free but I have a premium account for one year

My Question or Issue Hello, I'm using Spotify since 10 years and I noticed today that my account is now in "Spotify free". But I paid the 03/12/2017 for an acces for 1 year. This page : https://support.spotify.com/be-fr/account_payment_help/payment_h...

  • Casual Listener
  •   My Question or Issue  Hello,   I'm using Spotify since 10 years and I noticed today that my account is now in "Spotify free".   But I paid the 03/12/2017 for an acces...
  • Jemi
  • Spotify Legend
  • 1698 Views
  • 6 replies
  • 0 likes
  • 1698 Views
  • 6 replies
  • 0 likes

Charged 2x my subscription?

I have the student subscription, on aug 17 I was charged 5.32 and on Sep 17 I was charged 10.65? on my subscription page it says: Premium for StudentsYour plan will automatically renew on 10/17/18 and you'll be charged $4.99 + tax. What am I missing?...

  • Visitor
  • I have the student subscription, on aug 17 I was charged 5.32 and on Sep 17 I was charged 10.65?   on my subscription page it says:  Premium for Students Your plan will automatically re...
  • Jose_M
  • Spotify Star
  • 450 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 450 Views
  • 1 replies
  • 0 likes

Started premium family by mistake

Hello everyone, I chose the premium family by mistake when I was updating my payment method. I switched it to premium again the same day but I was already charged. Can I get a refund for the difference between plans? Thank you,Ozer

  • Newbie
  •     Hello everyone,   I chose the premium family by mistake when I was updating my payment method. I switched it to premium again the same day but I was already charged. Can I get ...
  • Jose_M
  • Spotify Star
  • 239 Views
  • 1 replies
  • 1 likes
  • 239 Views
  • 1 replies
  • 1 likes

Payment Failure - am I going to get charged fees?

PlanStudent Premium My Question or IssueMy payment failed this morning and I know that there wasn't enough money on my prepaid now but I now swapped money around and there is more than enough for my payment now. Spotify said they'll try to take my pa...

  • Newbie
  • Plan Student Premium   My Question or Issue My payment failed this morning and I know that there wasn't enough money on my prepaid now but I now swapped money around and there is more than ...
  • Jose_M
  • Spotify Star
  • 578 Views
  • 1 replies
  • 0 likes
  • fees
    Payment failure
  • 578 Views
  • 1 replies
  • 0 likes

Can't change country nor payment settings.

I've been living in the US for the last few years and set up my Premium account there. Now I'm back in Germany and tried to update my payment option as well as country. The help page directs me to my account's subscription and payment page. If I put ...

  • Visitor
  • I've been living in the US for the last few years and set up my Premium account there. Now I'm back in Germany and tried to update my payment option as well as country. The help page directs me to my...
  • Luke
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • Account
  • 312 Views
  • 1 replies
  • 0 likes

I can't change my card information - nothing happens when I try

Hi! I got a new payment card, but I can't get to change my payment details under subscription --> payment method --> update When I click update nothing happens - I can't get to change my card information, which is pretty annoying since Spotify is ask...

  • Newbie
  • Hi!   I got a new payment card, but I can't get to change my payment details under subscription --> payment method --> update   When I click update nothing happens - I can't get t...
  • Luke
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

Website won't let me update my payment option.

I followed all the instructions on the help page about how to change my payment option to a different card, but when I click "update" nothing happens! I really need help ASAP since my payment is due in a few days but I had to cancel my old debit card...

  • Newbie
  • I followed all the instructions on the help page about how to change my payment option to a different card, but when I click "update" nothing happens! I really need help ASAP since my payment is due ...
  • Luke
  • Spotify Star
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Changing from US to Ireland

Hi everyone - I followed the instructions to change my country (attempt to pay with my new Irish credit card and apparently I'd be promted to change country, but I wasn't prompted). Any idea how to do this?

  • Newbie
  • Hi everyone - I followed the instructions to change my country (attempt to pay with my new Irish credit card and apparently I'd be promted to change country, but I wasn't prompted). Any idea how to d...
  • Luke
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Password login issue

OK AI paid for the premium I can get into my account on my phone but can not get into the account for my mini I paid keeps telling me my password or light in us not correct I have made new accounts I have tried to log in using both a Spoitify and fac...

  • Casual Listener
  • OK AI paid for the premium I can get into my account on my phone but can not get into the account for my mini I paid keeps telling me my password or light in us not correct I have made new accounts I...
  • Luke
  • Spotify Star
  • 353 Views
  • 1 replies
  • 0 likes
  • Password issue
  • 353 Views
  • 1 replies
  • 0 likes

Premium

PlanPremiumCountryUnited States DeviceLG Stylo 4Operating SystemAndroid Oreo My Question or IssueWhat happened to the personal spotify premium for 9.99 per month? Spotify didn't inform me of the removal of this subscription option.

  • Newbie
  •   Plan Premium Country United States   Device LG Stylo 4 Operating System Android Oreo   My Question or Issue What happened to the personal spotify premium for 9.99 pe...
  • Luke
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Why are Australian TAFE Students not able to receive student discount?

PlanStudent discountCountry Australia My Question or Issue I cannot find Australian TAFE Students as being able to obtain a student discount?

  • Newbie
  • Plan Student discount Country  Australia     My Question or Issue  I cannot find Australian TAFE Students as being able to obtain a student discount?
  • user-removed
  • Not applicable
  • 4091 Views
  • 1 replies
  • 2 likes
  • 4091 Views
  • 1 replies
  • 2 likes

Suspicious email "from Spotify"

I received an email saying I purchased the $150/year plan for Spotify premium, however, I did not purchase this. I am currently paying $9.99/month for premium, why did I receive this email? My Spotify payment status still says I am enrolled on the $9...

  • Newbie
  • I received an email saying I purchased the $150/year plan for Spotify premium, however, I did not purchase this. I am currently paying $9.99/month for premium, why did I receive this email? My Spotif...
  • Jose_M
  • Spotify Star
  • 1185 Views
  • 1 replies
  • 1 likes
  • 1185 Views
  • 1 replies
  • 1 likes

Paying for child's account

How do I pay for my child's premium Spotify without adding my credit card info to her account?

  • Newbie
  • How do I pay for my child's premium Spotify without adding my credit card info to her account?
  • Billy-J
  • Spotify Star
  • 2176 Views
  • 1 replies
  • 0 likes
  • 2176 Views
  • 1 replies
  • 0 likes

premium subscription

PremiumCountry Scotland DeviceIphone 7Operating System(iOS 10 My Question or Issue I previously had premium and when I logged in to Spotify today it was saying I did not have premium it

  • Newbie
  •   Premium Country  Scotland  Device Iphone 7 Operating System (iOS 10   My Question or Issue   I previously had premium and when I logged in to Spotify today it wa...
  • Billy-J
  • Spotify Star
  • 531 Views
  • 1 replies
  • 0 likes
  • 531 Views
  • 1 replies
  • 0 likes

Solved!! Pagamento com cartão Itaú débito

Prezados, estou tentando confirmar a minha assinatura do Spotify com plano universitário, porém o cartão do meu banco (Itaú) é apenas de débito e apresenta como inválido. Poderia optar via boleto, mas o site não possibilita o plano universitário para...

  • Casual Listener
  • Prezados, estou tentando confirmar a minha assinatura do Spotify com plano universitário, porém o cartão do meu banco (Itaú) é apenas de débito e apresenta como inválido. Poderia optar via boleto, ma...
  • wmosquini
  • Casual Listener
  • 9194 Views
  • 5 replies
  • 2 likes
  • 9194 Views
  • 5 replies
  • 2 likes

Cobrança indevida

PlanPremiumCountryBrasilDeviceIPhone 6Operativon SystemiOS 10 My Question or Issue Assinei o plano universitário e o Spotify tem me cobrado o valor de R$ 16,90.

  • Newbie
  • Plan Premium Country Brasil Device IPhone 6 Operativon System iOS 10   My Question or Issue   Assinei o plano universitário e o Spotify tem me cobrado o valor de R$ 16,90. ...
  • Bittencourt
  • Spotify Star
  • 560 Views
  • 1 replies
  • 0 likes
  • 560 Views
  • 1 replies
  • 0 likes

Email confirming purchase

Good afternoon, i have just received an email from apparently the spotify team confirming a subscription purchase that i have never requested. i am already a premium member and the email does look weird i am attaching the screenshot of the email for ...

  • Newbie
  • Good afternoon,   i have just received an email from apparently the spotify team confirming a subscription  purchase that i have never requested.   i am already a premium member an...
  • Jose_M
  • Spotify Star
  • 1519 Views
  • 1 replies
  • 1 likes
  • 1519 Views
  • 1 replies
  • 1 likes

PS Plus Promo

PlanPremiumCountry USADeviceiPhone XOperating SystemiOS 12 My Question or Issue PlayStation has a promo that has been offered for months, that if you buy Spotify premium they’ll pay 10% of your bill. I thought $9.99 was the price after the refund, bu...

  • Casual Listener
  • Plan Premium Country  USA Device iPhone X Operating System iOS 12   My Question or Issue  PlayStation has a promo that has been offered for months, that if you buy Spotify pr...
  • Bethany_Dawn
  • Community Legend
  • 1442 Views
  • 1 replies
  • 0 likes
  • 1442 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Ik heb 30 dagen premium gratis afgesloten maar in heb nog steeds niet de premium voordelen? Hoe kan dit?

  • Newbie
  • Ik heb 30 dagen premium gratis afgesloten maar in heb nog steeds niet de premium voordelen? Hoe kan dit?
  • Daisy
  • Spotify Legend
  • 622 Views
  • 1 replies
  • 0 likes
  • 622 Views
  • 1 replies
  • 0 likes