Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
FatihTalha
Casual Listener
90524 Views
56 replies
5 likes

90524 Views
56 replies
5 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
4 weeks ago
nacho121
Visitor
11391 Views
24 replies
2 likes

11391 Views
24 replies
2 likes

I've got 2 payments after upgrade to family

PlanPremium / FamilyCountry Thailand My Question or IssueYesterday I upgraded my subscription from free to premium, then from medium to family.I chose my mobile network operator for payment at first. But after I upgraded to family I set my payment to...

pisanti
Newbie
Plan Premium / Family Country Thailand My Question or Issue Yesterday I upgraded my subscription from free to premium, then from medium to family. I chose my mobile network operator...
2018-12-12 12:14:19 PM
2018-12-14 3:12:54 AM
Billy-J
Spotify Star
190 Views
1 replies
0 likes

190 Views
1 replies
0 likes

Solved!! solved

*can be removed*

Keimlicha
Newbie
*can be removed*
2018-12-13 9:18:41 AM
2018-12-14 1:59:40 AM
Billy-J
Spotify Star
269 Views
1 replies
0 likes

269 Views
1 replies
0 likes

Von normal Premium zu Familien abo

Ich bin im November vom normalen Abonnement zum Familienvertrag gewechselt. Muss ich jetzt die geforderten 9,99€ noch bezahlen? Man bezahlt soweit ich weiß immer für den kommenden Monat, somit sollten die geforderten 9,99€ die über Klarna laufen über...

Sim-on1
Casual Listener
Ich bin im November vom normalen Abonnement zum Familienvertrag gewechselt. Muss ich jetzt die geforderten 9,99€ noch bezahlen? Man bezahlt soweit ich weiß immer für den kommenden Monat, somit sollte...
2018-12-06 5:48:14 PM
2018-12-14 1:47:10 AM
Billy-J
Spotify Star
524 Views
3 replies
0 likes

524 Views
3 replies
0 likes

Not elligible for monthly subscription offer

PlanFreeCountry Philippines DeviceSony Xperia Operating SystemAndroid My Question or IssueMy year subscription just ended on Dec. 13. I used a visa card last year to subscibe for that. Now Dec. 14 I'm trying to get the monthly subscription but I keep...

parallax930
Newbie
Plan Free Country Philippines Device Sony Xperia Operating System Android My Question or Issue My year subscription just ended on Dec. 13. I used a visa card last y...
2018-12-13 8:50:17 PM
2018-12-13 10:11:03 PM
Jose_M
Spotify Star
383 Views
1 replies
0 likes
Mobile
Subscription

383 Views
1 replies
0 likes

Premium não ativado

Paguei o premium com o cartão de crédito, já constou na fatura o pagamento, porem o meu premium ainda não foi ativado e eu não recebi nenhum email sobre isso.Ta ai o Print da fatura.

Karolmaia2
Regular
Paguei o premium com o cartão de crédito, já constou na fatura o pagamento, porem o meu premium ainda não foi ativado e eu não recebi nenhum email sobre isso. Ta ai o Print da fatura.
2018-12-12 3:14:49 AM
2018-12-13 7:17:58 PM
Karolmaia2
Regular
380 Views
6 replies
0 likes

380 Views
6 replies
0 likes

DÚVIDAS SOBRE ASSINATURA

OLÁ, GOSTARIA DE UMA INFORMAÇÃO REFERENTE AOS PAGAMENTOS, NA DATA DE ONTEM 11/12/2018 FIZ A ASSINATURA DO PLANO PREMIUM E RECEBI O RECIBO POR E-MAIL MAS LOGO DEPOIS MUDEI PARA O PLANO PREMIUM FAMILIAR, EU RECEBEREI UM DESCONTO DE 1,99 NA PRÓX FATURA?...

matheusviida
Newbie
OLÁ, GOSTARIA DE UMA INFORMAÇÃO REFERENTE AOS PAGAMENTOS, NA DATA DE ONTEM 11/12/2018 FIZ A ASSINATURA DO PLANO PREMIUM E RECEBI O RECIBO POR E-MAIL MAS LOGO DEPOIS MUDEI PARA O PLANO PREMIUM FAMILIA...
2018-12-12 11:26:50 AM
2018-12-13 4:32:47 PM
Bittencourt
Spotify Star
365 Views
1 replies
0 likes
Premium

365 Views
1 replies
0 likes

Superuser Contribution My account

I change back to my old phone. When I tried to log in on my app it didn't work. I tried to change the passord but could not get in. I logged in with Facebook but then all of my playlists where gone and my premium family account and card information w...

user-removed
Visitor
I change back to my old phone. When I tried to log in on my app it didn't work. I tried to change the passord but could not get in. I logged in with Facebook but then all of my playlists where ...
2018-01-22 6:01:55 PM
2018-12-13 11:17:08 AM
Daisy
Spotify Legend
207 Views
1 replies
0 likes

207 Views
1 replies
0 likes

Superuser Contribution Spotify won't allow sign in other than linked with Facebook

PlanPremium (Family)Country USADeviceSamsung Galaxy 9 My Question or Issue My premium family subscription was allowed to lapse by mistake and was subsequently cancelled. When I restarted it the next day, I had to re-invite my family members. My son w...

bethetree
Casual Listener
Plan Premium (Family) Country USA Device Samsung Galaxy 9 My Question or Issue My premium family subscription was allowed to lapse by mistake and was subsequently cancelled...
2018-12-11 6:07:57 PM
2018-12-13 8:42:45 AM
Guido
Spotify Legend
194 Views
2 replies
0 likes

194 Views
2 replies
0 likes

Superuser Contribution two or more listen in house with echo

Hello, is possible with a family account play different music in different echo (in the same house??)..Amazon do it, but i don't like it! Thanks

joinwind
Casual Listener
Hello, is possible with a family account play different music in different echo (in the same house??).. Amazon do it, but i don't like it! Thanks
2018-12-03 7:21:00 PM
2018-12-13 8:39:44 AM
Jemi
Spotify Legend
303 Views
3 replies
0 likes

303 Views
3 replies
0 likes

Paying for premium but still showing as free

My Question or Issue I’ve paid for premium since September but my account is still on free subscription. I’ve logged in and out, tried on various different devices but still nothing??

Chelleread
Casual Listener
My Question or Issue I’ve paid for premium since September but my account is still on free subscription. I’ve logged in and out, tried on various different devices but still no...
2018-12-12 10:09:43 PM
2018-12-12 10:48:07 PM
OneByBoo
Roadie
565 Views
4 replies
0 likes

565 Views
4 replies
0 likes

Solved!! re-subscribe

if I cancel my premium subscription and resubscribe later, will I lose my playlists and the music saved in my library?

pzydria
Casual Listener
if I cancel my premium subscription and resubscribe later, will I lose my playlists and the music saved in my library?
2018-12-12 1:46:36 PM
2018-12-12 3:54:10 PM
pzydria
Casual Listener
347 Views
2 replies
0 likes

347 Views
2 replies
0 likes

Moved to another country and can I can't buy premium here

My Question or IssueHi!I've recently moved to another country (from Latvia to Russia) and I kind of didn't expect that Spotify doesn't really work in Russia. But it's ok, I get why. What I don't get is why I can't subscribe to premium. Listen ANYwher...

IrinYar
Newbie
My Question or Issue Hi! I've recently moved to another country (from Latvia to Russia) and I kind of didn't expect that Spotify doesn't really work in Russia. But it's ok, I get why. What ...
2018-12-12 11:59:13 AM
2018-12-12 1:19:05 PM
Maxim
Spotify Star
343 Views
1 replies
0 likes

343 Views
1 replies
0 likes

Gift Card

I just bought a global spotify gift card for 10 dollars and I cant redeem it even though my country (Bahrain) has spotify. Now, I cant refund the gift card. Can someone please tell me how to redeem this gift card. I tried the redeem option in the acc...

jynx72
Casual Listener
I just bought a global spotify gift card for 10 dollars and I cant redeem it even though my country (Bahrain) has spotify. Now, I cant refund the gift card. Can someone please t...
2018-12-11 1:42:44 PM
2018-12-12 12:15:37 PM
Maxim
Spotify Star
517 Views
3 replies
0 likes

517 Views
3 replies
0 likes

Superuser Contribution Subscription failed

Hello, ive tried to purchase for Premium with student discount, ive payed 3.49, ive payed, but now it says that i have already payed 3.49, but i still dont have a premium and i dont have my 3.49 :cI also have send all information, that confirms that ...

Rhoneen
Newbie
Hello, ive tried to purchase for Premium with student discount, ive payed 3.49, ive payed, but now it says that i have already payed 3.49, but i still dont have a premium and i dont have my 3.49 :c ...
2018-01-15 12:59:05 PM
2018-12-12 11:21:02 AM
Daisy
Spotify Legend
227 Views
1 replies
0 likes

227 Views
1 replies
0 likes

Superuser Contribution Help!

Hola una pregunta queria saber si hay otro plan para compartir mi cuenta con otra persona? Es que el familiar es para 6 personas creo y no quiero ese porque solo lo quiero compartir con una persona mas

Kelly0
Newbie
Hola una pregunta queria saber si hay otro plan para compartir mi cuenta con otra persona? Es que el familiar es para 6 personas creo y no quiero ese porque solo lo quiero compartir con una persona m...
2018-01-16 11:49:47 PM
2018-12-12 11:20:11 AM
Daisy
Spotify Legend
230 Views
1 replies
0 likes

230 Views
1 replies
0 likes

Superuser Contribution Student discount

So i was trying to get the student discount but so i went in provided my credit card and was charged then i couldn't find my school and i couldn't find a cancel button so i closed the page and Now i need my money to be refunded

abd_ash
Newbie
So i was trying to get the student discount but so i went in provided my credit card and was charged then i couldn't find my school and i couldn't find a cancel button so i closed the page and Now i ...
2018-01-18 4:02:55 PM
2018-12-12 11:17:09 AM
Daisy
Spotify Legend
346 Views
1 replies
0 likes

346 Views
1 replies
0 likes

Superuser Contribution CONTA PREMIUM

BOA NOITE, NAO ESTOU CONSEGUINDO CADASTRAR MINHA FILHA EM MINHA CONTA PREMIUM, RECEBO A SEGUINTE MENSAGEM : VOCE NAO PODE ENTRAR NESTE PLANO PREMIUM FAMILIAR COMO PORCEDER PARA O FUNCIONAMENTO? RICARDO M.

RM26
Newbie
BOA NOITE, NAO ESTOU CONSEGUINDO CADASTRAR MINHA FILHA EM MINHA CONTA PREMIUM, RECEBO A SEGUINTE MENSAGEM : VOCE NAO PODE ENTRAR NESTE PLANO PREMIUM FAMILIAR COMO POR...
2018-01-22 11:03:23 PM
2018-12-12 11:15:08 AM
Daisy
Spotify Legend
230 Views
1 replies
0 likes

230 Views
1 replies
0 likes

Superuser Contribution Descontaron de mi tarjeta pero no activa Premium

Hola, descontaron de mi tarjeta el costo de Premium para estudiantes, pero no se ha activado nada. Como se debe proceder?

Paol_Petit
Newbie
Hola, descontaron de mi tarjeta el costo de Premium para estudiantes, pero no se ha activado nada. Como se debe proceder?
2018-02-05 5:17:09 PM
2018-12-12 11:09:58 AM
Daisy
Spotify Legend
190 Views
1 replies
0 likes

190 Views
1 replies
0 likes

Superuser Contribution Pagos Irregulares y repetidos

Tengo en mi Tarjeta dos pagos de Spotify al parecer uno por un plan simple y otro por un plan familiar, tengo cuenta familiar y beneficios de cuenta familiar, en otros telefonos, y en mi pagina de spotify, informa que tengo plan individual! el cobro ...

user-removed
Visitor
Tengo en mi Tarjeta dos pagos de Spotify al parecer uno por un plan simple y otro por un plan familiar, tengo cuenta familiar y beneficios de cuenta familiar, en otros telefonos, y en mi pagina de sp...
2018-10-24 3:55:44 PM
2018-12-12 9:48:41 AM
Guido
Spotify Legend
311 Views
3 replies
1 likes

311 Views
3 replies
1 likes

i cannot get premium

PlanPremiumCountry turkeyDevice(iPhone 6)Operating System(iOS 10) My Question or Issuei want to get premium using mobile phone system but i have a problem with mobile payment, after the payment i get verification code and when i enter the code, “your...

uppunky
Newbie
Plan Premium Country turkey Device (iPhone 6) Operating System (iOS 10) My Question or Issue i want to get premium using mobile phone system but i have a problem with mobile pa...
2018-12-11 6:14:48 PM
2018-12-12 4:26:26 AM
Billy-J
Spotify Star
186 Views
1 replies
0 likes

186 Views
1 replies
0 likes

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