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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48781 Views
  • 21 replies
  • 4 likes
  • 48781 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30392 Views
  • 19 replies
  • 2 likes
  • 30392 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 21032 Views
  • 6 replies
  • 1 likes
  • 21032 Views
  • 6 replies
  • 1 likes

Superuser Contribution Merging two seperate accounts to a family account

Hey! I just upgraded my spotify premium to a family account. Is there any way my husband can keep all of his playlist when he joins our new family account?

  • Newbie
  • Hey! I just upgraded my spotify premium to a family account.  Is there any way my husband can keep all of his playlist when he joins our new family account?
  • Alfredo
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund

Hello. I wanted to get a family member but I was not accepted. I applied to get student discount but I needed to be a college student to get discount. I am a high school student. I read about my returning money if I can not prove that I am a universi...

  • Newbie
  • Hello. I wanted to get a family member but I was not accepted. I applied to get student discount but I needed to be a college student to get discount. I am a high school student. I read about my retu...
  • Alfredo
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reconnecting to Hulu

Last month, my student subscription to Spotify expired and I didn't update it in time, so I had one month of regular Premium before I switched back to a Student subscription this month. I have since lost access to the Hulu portion of my Student subsc...

  • Newbie
  • Last month, my student subscription to Spotify expired and I didn't update it in time, so I had one month of regular Premium before I switched back to a Student subscription this month. I have since ...
  • Alfredo
  • Roadie
  • 3747 Views
  • 1 replies
  • 0 likes
  • 3747 Views
  • 1 replies
  • 0 likes

help

im getting charged for premium and i dont get any emails and i dont know for what account.

  • Newbie
  • im getting charged for premium and i dont get any emails and i dont know for what account. 
  • sophiafirdausi
  • Casual Listener
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Overcharged!!!

I've just been going over credit card statements and there are a bunch of double charges, I'm being charged 2x a month, 5 days apart. How do a apply for a reimbursement?

  • Casual Listener
  • I've just been going over credit card statements and there are a bunch of double charges, I'm being charged 2x a month, 5 days apart. How do a apply for a reimbursement?
  • Steffink1
  • Casual Listener
  • 166 Views
  • 2 replies
  • 1 likes
  • 166 Views
  • 2 replies
  • 1 likes

Discount Family Subscriptions!

So I recently saw that you can have a Hulu subscription added to you Spotify subscription. Sounds good, but only question is, how. I've looked everywhere and there is no way to add the Hulu to my family plan. Anyone have any anwers?

  • Newbie
  • So I recently saw that you can have a Hulu subscription added to you Spotify subscription. Sounds good, but only question is, how. I've looked everywhere and there is no way to add the Hulu to my fam...
  • Bethany_Dawn
  • Community Legend
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution invitado a mi plan familiar no lo puede activar!!

Tengo plan familiar pero al enviar invitación al segundo miembro de mi familia, la web de Spotify le indica que "no fue posible sumarlo al plan familiar" necesito una solución a esto ya que estoy pagando por el plan y no lo puedo usar.

  • Newbie
  • Tengo plan familiar pero al enviar invitación al segundo miembro de mi familia, la web de Spotify le indica que "no fue posible sumarlo al plan familiar" necesito una solución a esto ya que estoy pag...
  • auraeth
  • Newbie
  • 1049 Views
  • 4 replies
  • 0 likes
  • 1049 Views
  • 4 replies
  • 0 likes

Superuser Contribution Paying using Smart Prepaid

So I tried once and it worked but I didnt have enough load... So I reloaded my smart prepaid and now everytime I try again it keeps saying "oops something went wrong, try again later". I have been trying since yesterday. Pls Reply

  • Newbie
  • So I tried once and it worked but I didnt have enough load... So I reloaded my smart prepaid and now everytime I try again it keeps saying "oops something went wrong, try again later". I have been tr...
  • johnmark1262
  • Newbie
  • 12688 Views
  • 9 replies
  • 4 likes
  • 12688 Views
  • 9 replies
  • 4 likes

öğrenci indirimi paramı aldı

sadece üniversite öğrencileri için olduğunu bilmiyordum kart bilgilerimi girdim. para almadıklarını ve üni ismini girmem istendi ben de çıktım. kartımdan 6,99 tl alınalı 3 gün oldu, hala geri ödeme yapılmadı. NOT: daha önce yaza özel 0,99 tl kampanya...

  • Newbie
  • sadece üniversite öğrencileri için olduğunu bilmiyordum kart bilgilerimi girdim. para almadıklarını ve üni ismini girmem istendi ben de çıktım. kartımdan 6,99 tl alınalı 3 gün oldu, hala geri ödeme y...
  • N1colas
  • Newbie
  • 451 Views
  • 4 replies
  • 2 likes
  • 451 Views
  • 4 replies
  • 2 likes

accidentally got a free trial and now i can't get the offer

I accidentaly got given a 7 day free trial when i was actually looking to buy spotify premium for £0.99. I tried to buy it and it said i couldn't because i'd already tried an offer. Will I be able to get the £0.99 deal next time it comes out and will...

  • Newbie
  • I accidentaly got given a 7 day free trial when i was actually looking to buy spotify premium for £0.99. I tried to buy it and it said i couldn't because i'd already tried an offer. Will I be able to...
  • Jenny04
  • Newbie
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Cannot subscribe back to premium

I have used spotify before with free 30 days trial and cancelled the trial right before it ended. But now I try to subscribe back to premium and it doesnt work. I dont know what went wrong and I tried for a few days and still doesnt work. Help

  • Newbie
  • I have used spotify before with free 30 days trial and cancelled the trial right before it ended. But now I try to subscribe back to premium and it doesnt work. I dont know what went wrong and I trie...
  • Robert_W
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Help me with my gift card

I have spotify gift card so do the premium continue after I've used the card? I don't have premium yet. Someone help me pls.

  • Newbie
  • I have spotify gift card so do the premium continue after I've used the card? I don't have premium yet. Someone help me pls. 
  • Robert_W
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Spotify Premium.

I pay £9.99 per month through my O2 mobile telephone account and have been doing for a good number of months now. I thought this entitled me to a Spotify Premium Service but I am getting ads and cannot download from my playlist so I can play my music...

  • Newbie
  • I pay £9.99 per month through my O2 mobile telephone account and have been doing for a good number of months now. I thought this entitled me to a Spotify Premium Service but I am getting ads and cann...
  • Nico
  • Community Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Problemas com minha conta

tenho minha conta premium familiar, pago e está indicando que o dono da conta é outra pessoa o que faço?

  • Newbie
  • tenho minha conta premium familiar, pago e está indicando que o dono da conta é outra pessoa o que faço? 
  • Bittencourt
  • Spotify Star
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment is already taken from paymaya but still shows i am not able to renew the premium subscrip

Hi there. My paymaya account has been charged PHP129, it has a Reference Number ***9837. But it still shows on my account that i was not able to renew my premium accountI also recieved this.

  • Regular
  • Hi there. My paymaya account has been charged PHP129, it has a Reference Number ***9837. But it still shows on my account that i was not able to renew my premium account I also recieved this.  ...
  • Melody
  • Community Manager
  • 1984 Views
  • 7 replies
  • 0 likes
  • 1984 Views
  • 7 replies
  • 0 likes

Need help

I've been seeing spotify charges on my account. I remember registering but I cant seem to login on the premium account. Please help me login.

  • Casual Listener
  • I've been seeing spotify charges on my account. I remember registering but I cant seem to login on the premium account. Please help me login.
  • OGZeero
  • Casual Listener
  • 176 Views
  • 2 replies
  • 0 likes
  • 176 Views
  • 2 replies
  • 0 likes

Cancellation

I have been billed 19.99 on my past two Rogers bills and I do not have a Spotify account. I'd like whatever subscription I "have" to be cancelled, please.

  • Newbie
  • I have been billed 19.99 on my past two Rogers bills and I do not have a Spotify account. I'd like whatever subscription I "have" to be cancelled, please.
  • karelvanbeek
  • Newbie
  • 181 Views
  • 2 replies
  • 0 likes
  • 181 Views
  • 2 replies
  • 0 likes

Not letting me into Premium

So i've tryed to get premium for some days now but when ever i klick to agree for the payment on paypal it loads me back to the start where you can choose the offers and payment methods.

  • Casual Listener
  • So i've tryed to get premium for some days now but when ever i klick to agree for the payment on paypal it loads me back to the start where you can choose the offers and payment methods.
  • Nico
  • Community Legend
  • 201 Views
  • 3 replies
  • 0 likes
  • 201 Views
  • 3 replies
  • 0 likes

Please my prem do not work...

I paid for premium account but my spotify is still free. Help me. 

  • Casual Listener
  • I paid for premium account but my spotify is still free. Help me. 
  • baranse1
  • Casual Listener
  • 178 Views
  • 2 replies
  • 0 likes
  • 178 Views
  • 2 replies
  • 0 likes

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