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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6785 Views
  • 23 replies
  • 2 likes
  • 6785 Views
  • 23 replies
  • 2 likes

Solved!! Wrong subscription

PlanPremiumCountry AustriaDeviceIPhone XOperating SystemiOS 12 My Question or Issue So, I've recently decided to try the 30-trial Premium, i've went ahead entered my PayPal, logged in and stuff and I honestly don't know maybe I messed up, but I've be...

  • Casual Listener
  •   Plan Premium Country  Austria Device IPhone X Operating System iOS 12   My Question or Issue  So, I've recently decided to try the 30-trial Premium, i've went ahead e...
  • RobertMcGregor
  • Casual Listener
  • 421 Views
  • 2 replies
  • 1 likes
  • 421 Views
  • 2 replies
  • 1 likes

Solved!! I am a verified Student but charged normal Premium price

PlanStudent Prenium Country CanadaDeviceiPod v6 and my laptopOperating System(iOS 11 (I think) and Windows 10) My Question or IssueI've been a verified student since August, but for the last two bill cycles I've been charged the full $9.99 instead of...

  • Visitor
  • Plan Student Prenium  Country  Canada Device iPod v6 and my laptop Operating System (iOS 11 (I think) and Windows 10)   My Question or Issue I've been a verified student sinc...
  • Maxim
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Problem with Spotify Student abroad

Hello,I am trying to take advantage of the Spotify Student offer, which I have succesfully verified. However, I ran into a problem when trying to pay. I am from the US going to school in Ireland, so it will not let me pay with my American card. When ...

  • Newbie
  • Hello, I am trying to take advantage of the Spotify Student offer, which I have succesfully verified. However, I ran into a problem when trying to pay. I am from the US going to school in Ireland,...
  • Maxim
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

ANNOYED

Hi I signed up for Spotify 4 months ago and then tried to cancel cause of the $16 a week well when I logged into my account it said I’m not premium yet it’s still taking money out of my account!! I’m not happy someone help!!! PlanPremiumCountryNew Ze...

  • Casual Listener
  • Hi I signed up for Spotify 4 months ago and then tried to cancel cause of the $16 a week well when I logged into my account it said I’m not premium yet it’s still taking money out of my account!! I’m...
  • Billy-J
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Premium account not recognized

PlanPremiumCountryUSADeviceGoogle Pixel & Google homeOperating SystemAndroid My Question or Issue Hi - I have a premiun account and I have been having issues to get google home to play songs in my account even though they are linked. I just went into...

  • Regular
  •   Plan Premium Country USA Device Google Pixel & Google home Operating System Android   My Question or Issue  Hi - I have a premiun account and I have been having issues...
  • Billy-J
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • Account subscription
    Premium accounts
  • 354 Views
  • 1 replies
  • 0 likes

Need Help!

I am being charged for my free account. I was up till recently a premium member. I had to change my password and in this process it has made me a free member.I have tried all the run around with sign out and sign in. I have even uninstalled and reins...

  • Casual Listener
  • I am being charged for my free account. I was up till recently a premium member. I had to change my password and in this process it has made me a free member. I have tried all the run around with si...
  • Billy-J
  • Spotify Star
  • 916 Views
  • 6 replies
  • 0 likes
  • 916 Views
  • 6 replies
  • 0 likes

Spotify premium won’t work

I paid for Spotify premium about have been using it trouble free for a few years now. 2 days ago it goes back to the free version. I last payed the bill on 27th feb 18. I have tried logging out and back in and also deleting the app and re installing....

  • Newbie
  • I paid for Spotify premium about have been using it trouble free for a few years now. 2 days ago it goes back to the free version. I last payed the bill on 27th feb 18. I have tried logging out and b...
  • Luke
  • Spotify Star
  • 436 Views
  • 1 replies
  • 1 likes
  • Mobile
  • 436 Views
  • 1 replies
  • 1 likes

I need help please

Hi I head paied my spotify Premium. But i dont have access animore . What can i do? On my bank account is the payment. I have spotify a couple of years now and head until this month no problems but this Time they booked it from my bank but it dosent ...

  • Newbie
  • Hi  I head paied my spotify Premium. But  i dont have access animore . What can i do?  On my bank account is the payment. I have spotify a couple of years now and head until this mon...
  • Luke
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 463 Views
  • 1 replies
  • 0 likes

Cargo por cambio de método de pago.

Hola. Verán, tengo un problema, hace 1 semana cambie mi metodo de pago de mi cuenta de Spotify, se me advirtió que se haría una aprobación, no un cobro, desde que hice eso, sigo esperando a que me devuelvan el dinero .¿Hay un periodo de tiempo predet...

  • Casual Listener
  • Hola.  Verán, tengo un problema, hace 1 semana cambie mi metodo de pago de mi cuenta de Spotify, se me advirtió que se haría una aprobación, no un cobro, desde que hice eso, sigo esperando...
  • Karensgi22
  • Music Fan
  • 552 Views
  • 1 replies
  • 2 likes
  • Accounts
    Payment
    Payment Problems
  • 552 Views
  • 1 replies
  • 2 likes

No option to use Smart

Hi, The only option I'm getting whenever I tried to subscribe for premium is "Family Premium" via credit card or debit card. I keep getting an error message stating I'm not eligible for the mobile premium. My premium will end on 10/14 and I need an a...

  • Newbie
  • Hi,   The only option I'm getting whenever I tried to subscribe for premium is "Family Premium" via credit card or debit card.   I keep getting an error message stating I'm not eligible...
  • JensenMarielle
  • Regular
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

premium doesn't work anymore on phone

PlanPremium StudentsCountrySwitzerland Device(Huawei P10 Lite, Macbook Pro) My Question or IssueMy premium account was paused because I didnt pay. Now I payed but it doesnt recognize it on my phone, on my laptop I can choose the songs but it still ha...

  • Newbie
  •   Plan Premium Students Country Switzerland   Device (Huawei P10 Lite, Macbook Pro)     My Question or Issue My premium account was paused because I didnt pay. Now I pa...
  • Billy-J
  • Spotify Star
  • 439 Views
  • 1 replies
  • 0 likes
  • 439 Views
  • 1 replies
  • 0 likes

Premium for Student Subscription not Working

PlanPremiumCountry Hong KongDeviceiPhone 6SOperating SystemIOS12 My Question or Issue I subscribed premium for student, but the subscription is still free in my Spotify App. I double checked and I was in the correct account. I received a receipt emai...

  • Casual Listener
  • Plan Premium Country  Hong Kong Device iPhone 6S Operating System IOS12   My Question or Issue  I subscribed premium for student, but the subscription is still free in my Spo...
  • 22jv65pepud24mx
  • Casual Listener
  • 186 Views
  • 2 replies
  • 0 likes
  • 186 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paying for premium but only have free version

I have been paying for premium for a while now but when I log into my account it says I have the free version and I still have to listen to adverts. I want to cancel the 9.99 I am paying each month as I am paying for nothing!

  • Casual Listener
  • I have been paying for premium for a while now but when I log into my account it says I have the free version and I still have to listen to adverts. I want to cancel the 9.99 I am paying each month a...
  • kaive
  • Composer
  • 338 Views
  • 4 replies
  • 1 likes
  • 338 Views
  • 4 replies
  • 1 likes

Superuser Contribution Every month get an "cannot charge you" error

PlanPremiumCountry Czech Republic DeviceN/AOperating SystemN/A My Question or Issue I've subscribed to Premium and pay using my card. Every month I get an error "we are unable to charge you", then I have to go to your site and change the card informa...

  • Newbie
  • Plan Premium Country Czech Republic   Device N/A Operating System N/A   My Question or Issue  I've subscribed to Premium and pay using my card. Every month I get an error "we...
  • Guido
  • Spotify Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Superuser Contribution Monthly payment charged twice this month

Plan PremiumCountry Spain Hello, I have only one Premium account and I've recieved the monthly payment charged twice this month. One on the 13th and 16th of September. Is there a way for you to cancel one or shall I do it directly through my bank? I'...

  • Newbie
  • Plan Premium Country Spain  Hello,  I have only one Premium account and I've recieved the monthly payment charged twice this month. One on the 13th and 16th of September. Is there a...
  • Guido
  • Spotify Legend
  • 440 Views
  • 4 replies
  • 0 likes
  • 440 Views
  • 4 replies
  • 0 likes

Superuser Contribution cobro del mes de prueba

Acabo de iniciar mi mes de prueba gratuita y me doy cuenta de $ 99.00 La tarjeta de igual manera es nueva. No se si solos es una retencion del dinero o en la realidad se hizo el cobro. me llego un recibo de cero pesos, pero en mi cuenta de banco teng...

  • Casual Listener
  • Acabo de iniciar mi mes de prueba gratuita y me doy cuenta de $ 99.00   La tarjeta de igual manera es nueva.   No se si solos es una retencion del dinero o en la realidad se hizo el cob...
  • Guido
  • Spotify Legend
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still paying for premium although studen account activated

Dear Spotify, I activated my spotify student account beginning of september, yet I'm still being charged the normal premium price. How to I a) get the money back that I paid more and b) stop it from happening again?thank you MartinaPlanStudentCountry...

  • Newbie
  • Dear Spotify, I activated my spotify student account beginning of september, yet I'm still being charged the normal premium price. How to I a) get the money back that I paid more and b) stop it from ...
  • Guido
  • Spotify Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Just got premium via gift card. I don't see an option to download music.

PlanPremiumCountry United StatesDeviceSamsung Galaxy S6Operating SystemAndroid 7.0 My Question or Issue I got Spotify premium earlier today via a $10 giftcard and upon activation the app still has a tab dedicated to promoting spotify premium, and an ...

  • Newbie
  • Plan Premium Country  United States Device Samsung Galaxy S6 Operating System Android 7.0   My Question or Issue  I got Spotify premium earlier today via a $10 giftcard and u...
  • Guido
  • Spotify Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

After the student bundle

PlanStudent Premium with HuluCountryUSA DeviceSamsung Galaxy s7, Linux desktop using a flatpakOperating System Android, LinuxMy Question or Issue My question concerns what happens after I finish school (fall of 2019). I would like to keep my spotify/...

  • Newbie
  • Plan Student Premium with Hulu Country USA  Device Samsung Galaxy s7, Linux desktop using a flatpak Operating System  Android, Linux My Question or Issue  My question concerns...
  • Loxer
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family for Romania not found ?

PlanFreeCountryRomaniaDevicePC, OnePlus 2 Android DeviceOperating SystemWindows 10, Android 9.0 Pie My Question or Issuehttps://www.spotify.com/ro/family/ returns error 404 when I try to access it. Is family STILL not available for Romania ? If it's ...

  • Casual Listener
  • Plan Free Country Romania Device PC, OnePlus 2 Android Device Operating System Windows 10, Android 9.0 Pie   My Question or Issue https://www.spotify.com/ro/family/ returns error ...
  • Peter
  • Spotify Legend
  • 676 Views
  • 3 replies
  • 0 likes
  • 676 Views
  • 3 replies
  • 0 likes