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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

74973 Views

20 replies

99 likes

  • 74973 Views
  • 20 replies
  • 99 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140065 Views

69 replies

10 likes

Premium for Family
  • 140065 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

80323 Views

89 replies

4 likes

  • 80323 Views
  • 89 replies
  • 4 likes

Solved!! Pagamento

Salve, ho effettuato il pagamento il 22 marzo, e oggi, 11 aprile, mi richiede nuovamente di effettuare il pagamento nonostante non sia passato un mese. Come mai? Potete risolvere? Non mi pare il caso di pagare spotify 20 euro al mese! Anticipatamente...

Newbie

Salve, ho effettuato il pagamento il 22 marzo, e oggi, 11 aprile, mi richiede nuovamente di effettuare il pagamento nonostante non sia passato un mese. Come mai? Potete risolvere? Non mi pare il caso...

Luan

Spotify Star

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

spotify charge me for the next mounth

hispotify charge me for the next mounth and the 30 days not finish yetand what i want is to cancel the subscribtion and money backPlanPremiumCountrysaudi arabiaDeviceiphone7

Casual Listener

hi spotify charge me for the next mounth and the 30 days not finish yet and what i want is to cancel the subscribtion and money back Plan Premium Country saudi arabia Device iphone7

madersa

Casual Listener

316 Views

2 replies

0 likes

  • 316 Views
  • 2 replies
  • 0 likes

Solved!! Clarification on gift card + 30 day trial

Hello, I am planning to buy a 1 Month Spotify gift card. However, I’ve been reading online and I discovered people had to fill in their credit card details after adding in the gift card so that they would then get the free trial. As I am a student wh...

Casual Listener

  Hello, I am planning to buy a 1 Month Spotify gift card. However, I’ve been reading online and I discovered people had to fill in their credit card details after adding in the gift card so th...

Maxim

Spotify Star

1674 Views

1 replies

0 likes

  • 1674 Views
  • 1 replies
  • 0 likes

If I cancel Premium

I want to switch to the Vodafone X Phone plan which includes Spotify premium but this required me to cancel the premium I already have. Will I lose all my song and playlist if I do this it will they just only be available offline?

Newbie

I want to switch to the Vodafone X Phone plan which includes Spotify premium but this required me to cancel the premium I already have. Will I lose all my song and playlist if I do this it will they ...

Maxim

Spotify Star

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Google Home Mini not offered for Family Plan Members

Canada / British Columbia My Question or IssueHi, there's a promotion offering a Google Home mini for new and existing clients: https://www.spotify.com/ca-en/googlehome/offer/ However, when trying to redeem it, it asks me to subscribe again. Even so,...

Newbie

Canada / British Columbia   My Question or Issue Hi, there's a promotion offering a Google Home mini for new and existing clients: https://www.spotify.com/ca-en/googlehome/offer/  ...

Slyfoxx66

Newbie

346 Views

1 replies

2 likes

  • 346 Views
  • 1 replies
  • 2 likes

Subscription changed to free

Plan:Premium Country:Germany Device:All Issue: I had my spotify account change from Premium to free couple of days ago, i am paying through Playstation which is withdrawn automatically from my bank account, i tried to logout and login again but nothi...

Casual Listener

Plan: Premium   Country: Germany   Device: All   Issue:   I had my spotify account change from Premium to free couple of days ago, i am paying through Playstation which...

Nico

Community Legend

513 Views

3 replies

0 likes

  • 513 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't Redeem Free Google Home Mini

PlanPremium for FamilyCountryUSA DeviceMacbook Pro Early 2013Operating SystemMacOS My Question or Issue I'm a current family plan owner and have been for at least a year now. However I'm trying to redeem the offer for the free google home mini and I ...

Casual Listener

Plan Premium for Family Country USA   Device Macbook Pro Early 2013 Operating System MacOS   My Question or Issue  I'm a current family plan owner and have been for at least...

TomLegend

Spotify Legend

30751 Views

58 replies

7 likes

  • 30751 Views
  • 58 replies
  • 7 likes

I have student plan and they charged me 9.99

I’ve always had my student plan and now this month they charged me 9.99 and I don’t know why...

Newbie

I’ve always had my student plan and now this month they charged me 9.99 and I don’t  know why...  

Branckeuls

Newbie

4907 Views

2 replies

1 likes

  • 4907 Views
  • 2 replies
  • 1 likes

Solved!! S10 free offer not working

Country USA DeviceGalaxy S10 Operating SystemAndroid My Question or Issue I recently got an S10 and I am trying tying to sign up for the 6 month free trial. The first time I tried I used PayPal as my building information and at the end it spotify app...

Casual Listener

  Country  USA    Device Galaxy S10   Operating System Android    My Question or Issue   I recently got an S10 and I am trying tying to sign up for...

Dandandat

Casual Listener

1052 Views

2 replies

0 likes

  • 1052 Views
  • 2 replies
  • 0 likes

Google home

Why is it you can only get the Google home with a premium plan and not a family premium plan??

Newbie

Why is it you can only get the Google home with a premium plan and not a family premium plan??

Drawed

Casual Listener

320 Views

1 replies

1 likes

  • 320 Views
  • 1 replies
  • 1 likes

Subscription Changed to free??

I am using an iPhone X Max on the latest iOS. When I first started using sprint I also started paying for Spotify premium. I’ve had Spotify premium for 10 years and it was working fine just a week ago. When I logged in now My subscription has changed...

Visitor

I am using an iPhone X Max on the latest iOS. When I first started using sprint I also started paying for Spotify premium. I’ve had Spotify premium for 10 years and it was working fine just a week ag...

Billy-J

Spotify Star

315 Views

1 replies

1 likes

  • 315 Views
  • 1 replies
  • 1 likes

Superuser Contribution Starbucks Partner Charged Anyway

I am a Starbucks partner and signed up for the free premium through Starbucks. I linked my already existing account, which had previously been on the paid premium subscription. The premium showed up on my pay statements, and I was paying taxes on the...

Newbie

I am a Starbucks partner and signed up for the free premium through Starbucks. I linked my already existing account, which had previously been on the paid premium subscription.    The pre...

Katerina

Spotify Legend

1761 Views

1 replies

0 likes

  • 1761 Views
  • 1 replies
  • 0 likes

Premium canceled early?

Trẻ chậm phát triển nên ăn gì – Sự phát triển trí thông minh ở trẻ phụ thuộc vào 3 yếu tố: chế dộ dinh dưỡng, di truyền (do gene) và sự rèn luyện, học tập, môi trường sống. Bổ sung dinh dưỡng từ thực phẩm là một trong những cách thiết thực nhất giúp ...

Newbie

Trẻ chậm phát triển nên ăn gì – Sự phát triển trí thông minh ở trẻ phụ thuộc vào 3 yếu tố: chế dộ dinh dưỡng, di truyền (do gene) và sự rèn luyện, học tập, môi trường sống. Bổ sung dinh dưỡng từ thực...

A_Musicophile

Community Legend

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Premium Duo

I have upgraded to Premium Duo however my husband is unable to verify his address on my invite. When it asks to input his address (either manually or by Google maps) he is getting an error message. We are both at the same address and the exact same a...

Casual Listener

I have upgraded to Premium Duo however my husband is unable to verify his address on my invite. When it asks to input his address (either manually or by Google maps) he is getting an error message. W...

worhan666

Music Fan

6866 Views

17 replies

16 likes

  • 6866 Views
  • 17 replies
  • 16 likes

My gift card code isn’t working

PlanPremiumCountry DeviceiPhone XOperating System My Question or IssueI’ve tried everything but my gift card isn’t working.

Newbie

Plan Premium Country   Device iPhone X Operating System   My Question or Issue I’ve tried everything but my gift card isn’t working.

Bethany_Dawn

Community Legend

326 Views

1 replies

1 likes

  • 326 Views
  • 1 replies
  • 1 likes

As s current Spotify Premium user, can i add Hulu?

PlanPremiumCountry: USAOperating SystemWindows 10My Question or IssueIf i am a current Spotify premium user, am i eligible for the free Hulu add on?

Newbie

  Plan Premium Country: USA Operating System Windows 10 My Question or Issue If i am a current Spotify premium user, am i eligible for the free Hulu add on?

Bethany_Dawn

Community Legend

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Was being charged $5.99 for premium, then signed up for Hulu ("on us"), now $9.99

PlanPremiumCountryUSA Device Operating SystemWindows 7 My Question or IssueCurrently being charged $4.99/month for Premium (being an early subscriber to Spotify). Logged into my account online, and was shown an "activate Hulu" notice. I then checked ...

Newbie

Plan Premium Country USA   Device   Operating System Windows 7   My Question or Issue Currently being charged $4.99/month for Premium (being an early subscriber to Spotify)....

A_Musicophile

Community Legend

718 Views

1 replies

0 likes

  • 718 Views
  • 1 replies
  • 0 likes

Me cobran doble suscripción y solo tengo una cuenta

Hola, desde hace 3 meses contraté Spotify Premium pero me han hecho el cargo doble Ya cancelé el servicio porque no pude solucionar el tema

Newbie

Hola, desde hace 3 meses contraté Spotify Premium pero me han hecho el cargo doble 😞 Ya cancelé el servicio porque no pude solucionar el tema    

Brunelicia

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Compre una tarjeta de regalo, y no puedo canjearla

El día de hoy compre una tarjeta de regalo de Spotify, al querer ingresarla esta me marca que es invalida, no se que hacer al respecto y neceisto ayuda para solucionar este problema

Newbie

El día de hoy compre una tarjeta de regalo de Spotify, al querer ingresarla esta me marca que es invalida, no se que hacer al respecto y neceisto ayuda para solucionar este problema 

Brunelicia

Community Legend

481 Views

1 replies

0 likes

  • 481 Views
  • 1 replies
  • 0 likes