Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 144270 Views
- 99 replies
- 12 likes
- 144270 Views
- 99 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16780 Views
- 27 replies
- 4 likes
- 16780 Views
- 27 replies
- 4 likes
Student Subscription Not Working Anymore
PlanPremium CountryUSA My Question or Issue I have had spotify premium for student for the last three years with no issues. Then January 2019, I stopped getting access to Hulu on my xbox. I figured it was an issue with my xbox because it is an older ...
- Plan Premium Country USA My Question or Issue I have had spotify premium for student for the last three years with no issues. Then January 2019, I stopped getti...
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- Roadie
- 185 Views
- 1 replies
- 0 likes
- 185 Views
- 1 replies
- 0 likes
Premium Subscription
PlanFreeCountry USADeviceiPhone 10XSOperating SystemiOS 10 My Question or Issue I'm trying to upgrade to premium. The offer is $5.99 but when continue to payment, it's showing $9.99 + Tax monthly for same plan. So how I get the $5.99
- Plan Free Country USA Device iPhone 10XS Operating System iOS 10 My Question or Issue I'm trying to upgrade to premium. The offer is $5.99 but when continue to pa...
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- Roadie
- 213 Views
- 1 replies
- 0 likes
- 213 Views
- 1 replies
- 0 likes
Gift Cards
I got 2 gift cards worth 1 month premium each for christmas. That day I entered them both on the redeem page. It then said they were both confirmed and added to my account. But today 1 month later I no longer have Premium. So one of my gift cards did...
- I got 2 gift cards worth 1 month premium each for christmas. That day I entered them both on the redeem page. It then said they were both confirmed and added to my account. But today 1 month later I ...
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- Spotify Star
- 451 Views
- 5 replies
- 0 likes
- 451 Views
- 5 replies
- 0 likes
Credit card transaction fails when attempting to subscribe
Hi, I'm from Argentina, and I'm trying to subscribe to the Premium Family Plan. However, whenever I attempt to, I get the message saying that the transaction failed, and that I should try again soon. I've waited minutes, days and weeks. I've tried us...
- Hi, I'm from Argentina, and I'm trying to subscribe to the Premium Family Plan. However, whenever I attempt to, I get the message saying that the transaction failed, and that I should try again soon....
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- Spotify Star
- 306 Views
- 3 replies
- 0 likes
- 306 Views
- 3 replies
- 0 likes
Solved!! Premium subscription
PlanPremiumCountry DenmarkDevicePCOperating SystemWindows 10 My Question or IssueThe Spotify client prompted me that there was a payment issue and I needed to update my payment, credit card information. I have done that now. But the old and the new c...
- Plan Premium Country Denmark Device PC Operating System Windows 10 My Question or Issue The Spotify client prompted me that there was a payment issue and I needed to update my ...
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- Spotify Star
- 413 Views
- 3 replies
- 0 likes
- 413 Views
- 3 replies
- 0 likes
3 Question
1. When I signed up, it showed an option of paying for 3 months at $27.00. That is no longer an option in my "change plans."?2. My "first" payment is February 14th. Payment will come out or not come out if I cancel a day or two before?3. If I used "a...
- 1. When I signed up, it showed an option of paying for 3 months at $27.00. That is no longer an option in my "change plans."? 2. My "first" payment is February 14th. Payment will come out or not com...
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- Newbie
- 208 Views
- 2 replies
- 0 likes
- 208 Views
- 2 replies
- 0 likes
I have been overcharged 10X for my Premium subscription
Hi there,I just logged in to my premium account and noticed that I had been overcharged by 10X on 12 Dec 2017. Please see the screenshot attached. My monthly subcription fee is HKD58, but on 12 Dec 2017, I was charged HKD580. Please check and let me ...
- Hi there, I just logged in to my premium account and noticed that I had been overcharged by 10X on 12 Dec 2017. Please see the screenshot attached. My monthly subcription fee is HK...
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- Casual Listener
- 247 Views
- 1 replies
- 0 likes
- 247 Views
- 1 replies
- 0 likes
Solved!! 3 month premium shows up as 1 on app
PlanPremiumCountrySingaporeDeviceHuawei Honor PlayOperating SystemAndroid 9QuestionI just bought and redeemed a 3 month gift card for Spotify Premium. However, on the mobile app it shows that I have only 29 days before I need to go online whilst the ...
- Plan Premium Country Singapore Device Huawei Honor Play Operating System Android 9 Question I just bought and redeemed a 3 month gift card for Spotify Premium. However, on the mobile app it ...
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- Community Legend
- 524 Views
- 1 replies
- 0 likes
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Gift CardPremiumRedemptionSubscription
- 524 Views
- 1 replies
- 0 likes
Does Premium allow me to upload local music to my playlist?
PlanFreeCountryPortugal DeviceDesktop + Android PhoneOperating SystemWindows 10 + Android OS My Question or Issue Hello,I currently have a free Spotify account but I am planning to upgrade to premium. I was wondering if I could upload offline music t...
- Plan Free Country Portugal Device Desktop + Android Phone Operating System Windows 10 + Android OS My Question or Issue Hello, I currently have a free Spotify accoun...
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- Community Legend
- 477 Views
- 1 replies
- 0 likes
- 477 Views
- 1 replies
- 0 likes
Student Verification completed but discount is not being applied
I'm enjoying the 30 days free trial offer at the moment. Two days ago I verified myself as a student sccesfully, getting the email confirmation and all, but in my account summary still appears that when the 30days trial expires, I'm going to be charg...
- I'm enjoying the 30 days free trial offer at the moment. Two days ago I verified myself as a student sccesfully, getting the email confirmation and all, but in my account summary still appears that w...
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- Casual Listener
- 355 Views
- 2 replies
- 0 likes
- 355 Views
- 2 replies
- 0 likes
How do i gift Spotify premium?
Hi, I want to gift Spotify premium to a friend, thought I'd be able to do this via the website rather than have to go and buy a physical card but can't see how to? Thanks in advanceSam
- Hi, I want to gift Spotify premium to a friend, thought I'd be able to do this via the website rather than have to go and buy a physical card but can't see how to? Thanks in advance Sam
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- Community Legend
- 245 Views
- 1 replies
- 0 likes
- 245 Views
- 1 replies
- 0 likes
Suscripción
Hola yo utilice mi tarjeta para tener el premium de un mes gratis pero me olvidé de la cuenta y el email aunque suene raro y quisiera cancelar la suscripción porque no tengo dinero en la tarjeta, mi usuario es EzequielI aunque no me deja entrar con e...
- Hola yo utilice mi tarjeta para tener el premium de un mes gratis pero me olvidé de la cuenta y el email aunque suene raro y quisiera cancelar la suscripción porque no tengo dinero en la tarjeta...
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- Spotify Star
- 229 Views
- 1 replies
- 0 likes
- 229 Views
- 1 replies
- 0 likes
Spotify Premium Logging in problems
PlanPremiumCountry UKDeviceMac LaptopOperating SystemMac OS High Sierra My Question or IssueI reset my password for Spotify and now I can't log back in despite typing in correct details (username and password). The Error code 3 is displayed. In the p...
- Plan Premium Country UK Device Mac Laptop Operating System Mac OS High Sierra My Question or Issue I reset my password for Spotify and now I can't log back in despite typing in...
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- Roadie
- 285 Views
- 1 replies
- 0 likes
- 285 Views
- 1 replies
- 0 likes
New premium plans prices.
I have been in the struggle just like many Premium users have, the struggle of a very expensive modern music streaming. If you download it, its illegal, but if you decide to take the legal route just stream, its super expensive for music that it's re...
- I have been in the struggle just like many Premium users have, the struggle of a very expensive modern music streaming. If you download it, its illegal, but if you decide to take the...
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- Spotify Star
- 919 Views
- 1 replies
- 0 likes
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2019.9.99New GenerationPremiumPricesSpotify
- 919 Views
- 1 replies
- 0 likes
hulu not working
I have the premium account and when I go to re-activate my hulu, I click "activate" and it says "page not found." legit so frustrating. any suggestions?
- I have the premium account and when I go to re-activate my hulu, I click "activate" and it says "page not found." legit so frustrating. any suggestions?
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- Spotify Star
- 596 Views
- 1 replies
- 0 likes
- 596 Views
- 1 replies
- 0 likes
Just purchased premium but now can’t log in at all
We just Purchased a premium account for my daughter linked to her email... 20 mins of use and she got asked to re log in. But her password wouldn’t work.... we’ve been redirected and created multiple new password but they always fail. Now .... trying...
- We just Purchased a premium account for my daughter linked to her email... 20 mins of use and she got asked to re log in. But her password wouldn’t work.... we’ve been redirected and created multiple...
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- Spotify Star
- 316 Views
- 3 replies
- 0 likes
- 316 Views
- 3 replies
- 0 likes
Solved!! Failure to subscribe to premium & subscription through Fido is no longer offered.
PlanPremiumcanada Device(iPhone SE, MAC)Operating System(iOS 10) Hello!my mobile service provider is no longer offering or partnered with Spotify, they sent me an automated message saying that my Spotify premium been/will be deleted. I tried to subsc...
- Plan Premium canada Device (iPhone SE, MAC) Operating System (iOS 10) Hello! my mobile service provider is no longer offering or partnered with Spotify, they sent me...
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- Casual Listener
- 788 Views
- 2 replies
- 0 likes
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FailurePremium
- 788 Views
- 2 replies
- 0 likes
Fido is canceling my Spotify subscription
PlanPremiumCountry Canada My Question or IssueI have a Premium account through my sellphone provide, Fido, they informed me that they no longer support my Spotify subscription, and that I should go directly through SpotifyHowever, Spotify still sees ...
- Plan Premium Country Canada My Question or Issue I have a Premium account through my sellphone provide, Fido, they informed me that they no longer su...
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- Spotify Star
- 508 Views
- 1 replies
- 0 likes
- 508 Views
- 1 replies
- 0 likes
How to use a gift card
PlanPremium for FamilyCountry canada My Question or IssueI'm trying to use my gift card but it doesn't work. Look what i did :-account-Redeem-Enter the Pin (back of the gift card) and my postal code Can someone helpme please
- Plan Premium for Family Country canada My Question or Issue I'm trying to use my gift card but it doesn't work. Look what i did : -account -Redeem -Enter ...
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- Spotify Star
- 1744 Views
- 1 replies
- 0 likes
- 1744 Views
- 1 replies
- 0 likes
Unwanted switch from yearly to monthly without notice
I was expecting my yearly subscription payment in December to be 99 EUR, but it seems like I have been switched back to monthly 9,99 EUR. This is an increase of my subscription price without any notice beforehand and I don't want this. Could somebody...
- I was expecting my yearly subscription payment in December to be 99 EUR, but it seems like I have been switched back to monthly 9,99 EUR. This is an increase of my subscription price without any noti...
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- Spotify Star
- 600 Views
- 1 replies
- 0 likes
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Subscription charged wrongly
- 600 Views
- 1 replies
- 0 likes