Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
2 weeks ago
31cbjsu37dejcx2thbty
Visitor
183987 Views
116 replies
12 likes

183987 Views
116 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
3 weeks ago
TiBlack
Newbie
20874 Views
28 replies
4 likes

20874 Views
28 replies
4 likes

renew

Why am I charged 9.99 when my renewal is due next month not this month??I re-verified my account as I'm still a student.I would like a refund of 9.99 and charge me the student rate. NEXT TIME SEND EMAIL THAT THE PLAN IS CHANGING ELSE NO USE OF TAKING...

steve80
Casual Listener
Why am I charged 9.99 when my renewal is due next month not this month?? I re-verified my account as I'm still a student. I would like a refund of 9.99 and charge me the student rate.&nbs...
2019-03-10 4:15:22 AM
2019-03-11 7:08:27 AM
OneByBoo
Roadie
891 Views
3 replies
0 likes

891 Views
3 replies
0 likes

Spotify has trouble to charge?

Hello. ich have been using Spotify for ages now, but since january I believe, Spotify just won't properly charge from me. I use Paypal and automatically payment, I got the money to pay for it and so on. But around 1-2 weeks before I even get charged,...

GibbonsBae
Regular
Hello. ich have been using Spotify for ages now, but since january I believe, Spotify just won't properly charge from me. I use Paypal and automatically payment, I got the money to pay for i...
2019-03-06 9:08:42 AM
2019-03-11 3:08:37 AM
Bittencourt
Spotify Star
1330 Views
10 replies
0 likes

1330 Views
10 replies
0 likes

Hulu Won't accept my email

Student PremiumPremiumCountry I'm trying to activate my new Hulu account with Spotify and whenever I try to creat a new Hulu account, it says my email is already in use no matter what email I put in. I have never signed up for Hulu before.

starsandroses
Newbie
Student Premium Premium Country I'm trying to activate my new Hulu account with Spotify and whenever I try to creat a new Hulu account, it says my email is already in use n...
2019-03-11 1:56:20 AM
2019-03-11 2:54:24 AM
Brunelicia
Community Legend
2638 Views
1 replies
0 likes

2638 Views
1 replies
0 likes

premium

hi therei recently joined spotify premium by the .99cents deal for three months, but when i joined i didn’t notice that there was not an email connected to my account, and i’m not sure of my password. i’ve tried to go onto my account page many times ...

brookeamy_
Casual Listener
hi there i recently joined spotify premium by the .99cents deal for three months, but when i joined i didn’t notice that there was not an email connected to my account, and i’m not sure of my passwo...
2019-03-06 10:56:53 AM
2019-03-10 7:47:41 PM
Bittencourt
Spotify Star
521 Views
4 replies
0 likes

521 Views
4 replies
0 likes

Debit Card

Last Feb. 9,2019 , i registered for a free trial on Spotify using a Debit Card. I was immediately charged the amount of $4.99usd. I didn't really mind since that's how debit cards work. They charge you right away. I was also expecting that my advance...

ValerieVB
Visitor
Last Feb. 9,2019 , i registered for a free trial on Spotify using a Debit Card. I was immediately charged the amount of $4.99usd. I didn't really mind since that's how debit cards work. They ch...
2019-03-09 3:09:58 PM
2019-03-10 6:55:56 PM
OneByBoo
Roadie
694 Views
1 replies
0 likes

694 Views
1 replies
0 likes

i cant register for a premium account, i always got this error message..

PlanFree/PremiumCountryPhilippinesDeviceIphone 7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

dxmalud
Visitor
Plan Free/Premium Country Philippines Device Iphone 7 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-03-10 11:04:43 AM
2019-03-10 6:49:01 PM
OneByBoo
Roadie
673 Views
1 replies
0 likes

673 Views
1 replies
0 likes

Solved!! Can't access account page / cancel subscription

PlanPremiumCountryBulgariaDevicePCOperating SystemWindows 10 My Question or IssueKeeps giving me an error whilst trying to access my account page on my other account. I wrote to support and hopefully they will resolve it soon, but wanted to try here ...

thewolfym
Visitor
Plan Premium Country Bulgaria Device PC Operating System Windows 10 My Question or Issue Keeps giving me an error whilst trying to access my account page on my other account. I w...
2019-03-10 2:59:46 PM
2019-03-10 6:45:40 PM
NotParadoxx
Visitor
412 Views
2 replies
0 likes

412 Views
2 replies
0 likes

Solved!! Gift card for a year after 3 months trial

Hello guys, i started a 3 months trial in December 2018. No this trial is going to end on 2019-03-11. Today I bought a gift card for 12 months and I redeemed the code at home. My question now is if I have to cancel my premium subscription which I sta...

ROCKMASI
Casual Listener
Hello guys, i started a 3 months trial in December 2018. No this trial is going to end on 2019-03-11. Today I bought a gift card for 12 months and I redeemed the code at home. My question now ...
2019-03-09 6:33:38 PM
2019-03-10 4:52:42 PM
RockstarFischer
Composer
1858 Views
5 replies
0 likes

1858 Views
5 replies
0 likes

Solved!! Spotify Premium - forma de pagamento por Boleto indisponível!

PlanFree/PremiumCountry BrazilMy Question or IssueAno passado eu comprava de 3 merses de Spotify Premim pagando por BOLETO. Desde o fim do ano passado não consigo renovar o Premium pois a opção de pagamento por BOLETO SUMIU! Estou cansado de usar o F...

Yuri_BR
Casual Listener
Plan Free/Premium Country Brazil My Question or Issue Ano passado eu comprava de 3 merses de Spotify Premim pagando por BOLETO. Desde o fim do ano passado não consigo renovar o Premium poi...
2019-03-07 10:48:17 PM
2019-03-10 3:20:18 PM
Brunelicia
Community Legend
883 Views
5 replies
0 likes

883 Views
5 replies
0 likes

Prenium Subscription 12 month 1 payment

Plan1x Account Premium 3x Account FreeCountry = Thailande DeviceiPhone 7 / Iphone X / MacbookAir + PC Dell laptopOperating SystemiOS 11, iOS12, macOS 10.12/10.13, Windows 10, Android My Question or Issuehello Spotify TeamI'm a sound engineer and DJ, ...

BorisBorisBoris
Newbie
Plan 1x Account Premium 3x Account Free Country = Thailande Device iPhone 7 / Iphone X / MacbookAir + PC Dell laptop Operating System iOS 11, iOS12, macOS 10.12/10.13, Windows...
2019-03-09 10:09:46 AM
2019-03-09 5:44:48 PM
Brunelicia
Community Legend
249 Views
1 replies
0 likes

249 Views
1 replies
0 likes

Solved!! 12 month voucher doesn’t accept, because...

My Premium Account ist running till July 2020. nevertheless I bought another 12 month voucher but I couldn’t register it. I got the note that Premium months are limited and I should try it later. My question: how long can I be Premium in advance ? wh...

AppleG
Composer
My Premium Account ist running till July 2020. nevertheless I bought another 12 month voucher but I couldn’t register it. I got the note that Premium months are limited and I should try it later.&nbs...
2019-03-09 5:08:27 PM
2019-03-09 5:35:25 PM
AppleG
Composer
618 Views
2 replies
0 likes

618 Views
2 replies
0 likes

Discover not updating

Hi I have using premium account on Desktop, Iphone and Android. Under search and discover option the recommended tracks have not been updated for weeks. Please help, this is the main feature I'm using Spotify.

vaspoerif
Visitor
Hi I have using premium account on Desktop, Iphone and Android. Under search and discover option the recommended tracks have not been updated for weeks. Please help, this is the main ...
2019-03-08 9:15:09 PM
2019-03-09 12:37:53 PM
Mantisentil
Community Legend
474 Views
6 replies
0 likes

474 Views
6 replies
0 likes

Hi, yesterday I paid for a premium but today it’s still the free one , what to do ?

PlanPremiumCountry Bulgaria Device(iPhone SEOperating System(iOS 12.1.4 My Question or IssueHi, yesterday I paid for a premium but today it’s still the free one , what to do ?

Mariaru9
Visitor
Plan Premium Country Bulgaria Device (iPhone SE Operating System (iOS 12.1.4 My Question or Issue Hi, yesterday I paid for a premium but today it’s still th...
2019-03-09 11:36:06 AM
2019-03-09 12:36:43 PM
OneByBoo
Roadie
272 Views
1 replies
0 likes

272 Views
1 replies
0 likes

Superuser Contribution no me aparece ninguna otra opción de pago sino es con tarjeta

Hace mucho quiero volver mi cuenta premium, pero siempre que lo intento solo me aparece como medio de pago: tarejeta de credito o devito, pero yo no tengo tarjetas. Entiendo que en Colmbia existen otros medios de pago como oxxo, pero cuando he intent...

Captura de pantalla 2019-03-07 a las 11.54.47 a.m..png

Captura de pantalla 2019-03-07 a las 11.55.00 a.m..png

daniMa
Newbie
Hace mucho quiero volver mi cuenta premium, pero siempre que lo intento solo me aparece como medio de pago: tarejeta de credito o devito, pero yo no tengo tarjetas. Entiendo que en Colmbia existen ot...
2019-03-07 5:59:34 PM
2019-03-09 11:36:21 AM
Katerina
Spotify Legend
2633 Views
1 replies
0 likes

2633 Views
1 replies
0 likes

Student being charged regular premium prices

PlanStudent PremiumCountryUSADeviceOperating System My Question or IssueHi, My subscription status is a student but I’m still being charged the regular price of $10 for a premium account, how can I fix this? Online it says my bank account will be cha...

Lexi9961
Visitor
Plan Student Premium Country USA Device Operating System My Question or Issue Hi, My subscription status is a student but I’m still being charged the regular price of $1...
2019-03-09 6:58:17 AM
2019-03-09 9:04:45 AM
OneByBoo
Roadie
465 Views
1 replies
0 likes

465 Views
1 replies
0 likes

Solved!! Cobrança absurda 199 reais

Fiz assinatura premium dia 26/12/2018, e hoje, dia 07/03/2019, passados os 3 meses de valor 1,99, olhei a fatura e cobraram 199 reais! O plano que assinei deveria vir no valor de 16,90 reais. Por favor resolvam logo isso! Deveriam abrir um canal SAC,...

glauberpeixoto1
Casual Listener
Fiz assinatura premium dia 26/12/2018, e hoje, dia 07/03/2019, passados os 3 meses de valor 1,99, olhei a fatura e cobraram 199 reais! O plano que assinei deveria vir no valor de 16,90 reais. Por fav...
2019-03-07 6:54:44 PM
2019-03-09 1:42:29 AM
Brunelicia
Community Legend
1212 Views
3 replies
0 likes

1212 Views
3 replies
0 likes

Charged twice

I put a hundred twenty bucks on my card the other day and bought a $100 item and now it says I have no money left I looked on my transactions and it says I've been charged twice from here. what is going on? thank you

e4yw1f66sg8jwqj
Casual Listener
I put a hundred twenty bucks on my card the other day and bought a $100 item and now it says I have no money left I looked on my transactions and it says I've been charged twice from he...
2019-03-07 7:59:45 PM
2019-03-08 10:24:32 PM
Bittencourt
Spotify Star
505 Views
5 replies
0 likes

505 Views
5 replies
0 likes

Gift Card

PlanPremiumCountryMexicoDeviceLG Android Hello! i purchased a gift card to get spotify premium, but it didn't work, what can i do ?

LAHR
Visitor
Plan Premium Country Mexico Device LG Android Hello! i purchased a gift card to get spotify premium, but it didn't work, what can i do ?
2019-03-08 6:43:24 PM
2019-03-08 7:40:18 PM
Brunelicia
Community Legend
273 Views
1 replies
0 likes

273 Views
1 replies
0 likes

Student discount

PlanStudent discountCountryUnited Kingdom Deviceiphone seOperating SystemIOS 10 My Question or IssueI'm still attending college and was last year so I signed up and got my Spotify premium for students at £4.99 a month, my plan has just renewed for th...

Leo103
Newbie
Plan Student discount Country United Kingdom Device iphone se Operating System IOS 10 My Question or Issue I'm still attending college and was last year so I signed up and got ...
2019-03-08 7:34:44 AM
2019-03-08 3:22:56 PM
OneByBoo
Roadie
417 Views
1 replies
0 likes

417 Views
1 replies
0 likes

Spotify Double Charge

Spotify/Hulu Premium | USA I had the 3 months for .99 cent deal that was supposed to end yesterday. It would then charge me $9.99 if I didn't do anything, BUT I did in fact change my Premium to Spotify/Hulu combo, for 12.99. I was charged for BOTH th...

yrnir
Newbie
Spotify/Hulu Premium | USA I had the 3 months for .99 cent deal that was supposed to end yesterday. It would then charge me $9.99 if I didn't do anything, BUT I did in fact change my P...
2019-03-07 6:52:42 PM
2019-03-08 9:23:43 AM
OneByBoo
Roadie
1331 Views
1 replies
0 likes
Double Charge
Refund subscription
Spotify Premium

1331 Views
1 replies
0 likes

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