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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129211 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57968 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
233625 Views
144 replies
13 likes
I have been charged twice for premium the last two months. I normally pay $17.99 for premium, I’ve been charged $11.99 twice. Can this please be rectified.
I have been charged twice for premium the last two months. I normally pay $17.99 for premium, I’ve been charged $11.99 twice. Can this please be rectified.
Spotify Star
426 Views
3 replies
0 likes
If I cancel my premium subscription now, I stop having the premium account in that moment, or I can enjoy the premium benefits until the last day of the billing cycle?
If I cancel my premium subscription now, I stop having the premium account in that moment, or I can enjoy the premium benefits until the last day of the billing cycle?
Casual Listener
532 Views
2 replies
0 likes
PlanPremium FamilyCountry CanadaDeviceSamsung Galaxy 9 My Question or Issue I'm being charged twice a month. Once for Premium and once for the Family plan that I upgraded months ago. I've searched these forums for a solution but can't find anything h...
Plan Premium Family Country Canada Device Samsung Galaxy 9 My Question or Issue I'm being charged twice a month. Once for Premium and once for the Family plan that ...
Moderator
1348 Views
7 replies
0 likes
I've just received a very deceptive message supposedly coming from Spotify asking me to accept the new End User License Agreement (in Dutch). I seriously doubt this mail is legit, because: 1. All links point to a URL starting with http://wl.spotify.c...
I've just received a very deceptive message supposedly coming from Spotify asking me to accept the new End User License Agreement (in Dutch). I seriously doubt this mail is legit, because: ...
Spotify Legend
9091 Views
5 replies
1 likes
I renew my subscription on Premium Family on Spotify (Feb 05, 2019) using Paymaya but now Spotify says that I didn't renew my subscription and I need to pay. But Paymaya app said that I successfully purchased. What can i do?
I renew my subscription on Premium Family on Spotify (Feb 05, 2019) using Paymaya but now Spotify says that I didn't renew my subscription and I need to pay. But Paymaya app said that I successfully ...
Spotify Star
586 Views
1 replies
0 likes
Não estou conseguindo pagar minha conta premium. Ja tentei com dois cartoes diferentes e exibe a mesma mensagem de erro. Não é problema do cartão pois realizo compras online cm meu cartão, já fui na agencia e o cartão esta ok, Ja limpei cache tbm e n...
Não estou conseguindo pagar minha conta premium. Ja tentei com dois cartoes diferentes e exibe a mesma mensagem de erro. Não é problema do cartão pois realizo compras online cm meu cartão, já fui na ...
Moderator
19921 Views
18 replies
6 likes
HelloI have a account throgh my work, but I have just found out, that you are chargin mý private bank account. I dont understand how you can du this, and I dont want you to do that. So please stop charging my private accout, and I would also like to ...
Hello I have a account throgh my work, but I have just found out, that you are chargin mý private bank account. I dont understand how you can du this, and I dont want you to do that. So please stop ...
Roadie
349 Views
1 replies
0 likes
hi, my spotify app (for macos, iphone and windows) can't play a lot of songs. i've tryed to do a clean install but without success. the problem is the same with my iphone and also my friends have the same issue. we know that the tracks are fully avai...
hi, my spotify app (for macos, iphone and windows) can't play a lot of songs. i've tryed to do a clean install but without success. the problem is the same with my iphone and also my friends...
Spotify Legend
472 Views
2 replies
0 likes
Hola, acabo de agregar un nuevo miembro en el plan familiar, el problema es que s equvocoe de nombre, puso el mío (administrador del plan) en vez del suyo ¿Puede haber un problema con esto?
Hola, acabo de agregar un nuevo miembro en el plan familiar, el problema es que s equvocoe de nombre, puso el mío (administrador del plan) en vez del suyo ¿Puede haber un problema con esto?
Spotify Legend
251 Views
1 replies
0 likes
PlanFree/PremiumCountryUSADeviceiPhone 8Operating SystemiOs 12.1.2 My Question or IssueI have recently continued my subscription for Spotify Premium thru my Apple ID, but it still says I’m on SpotifyFree. I already tried signing-in and out many times...
Plan Free/Premium Country USA Device iPhone 8 Operating System iOs 12.1.2 My Question or Issue I have recently continued my subscription for Spotify Premium thru my Apple ID, but it ...
Casual Listener
598 Views
2 replies
0 likes
PlanFamilyCountry Switzerland My Question or Issue On 30/11/2018, I bought the 3-month trial for 0.99 CHF. Today, I was charged for 19.90 CHF. The 3 months are not up yet (1 month = 30/12/2018, 2 months = 30/01/2019, 3 months = 28/02/2019) and, as yo...
Plan Family Country Switzerland My Question or Issue On 30/11/2018, I bought the 3-month trial for 0.99 CHF. Today, I was charged for 19.90 CHF. The 3 months are not up yet (...
Not applicable
444 Views
2 replies
0 likes
I was oversharged 15 euros when it should be 10. PlanfamilyCountry SpainDevice(iPhone 8Operating System(iOS 10 My Question or Issue I was overcharged. Can I get a refund?
I was oversharged 15 euros when it should be 10. Plan family Country Spain Device (iPhone 8 Operating System (iOS 10 My Question or Issue I was overcharged. Can I ...
Spotify Star
376 Views
1 replies
0 likes
Let’s say i’ve previously I had Spotify premium and I had some songs downloaded offline. A month later I wanted Spotify premium back would those offline songs still be offline or would i have to re-download them?
Let’s say i’ve previously I had Spotify premium and I had some songs downloaded offline. A month later I wanted Spotify premium back would those offline songs still be offline or would i have to re-d...
Spotify Star
450 Views
1 replies
0 likes
OK let’s say previously I had Spotify premium and I canceled it. then let’s say a month later I decide that I wanted it again will all the songs that i downloaded offline be offline again or i need to re-download them? I don’t particularly care if th...
OK let’s say previously I had Spotify premium and I canceled it. then let’s say a month later I decide that I wanted it again will all the songs that i downloaded offline be offline...
Community Legend
451 Views
1 replies
0 likes
Without doing any action, my account got upgraded from Premium to Family.I received this welcome email on January 22nd boldly stating "Welcome to Spotify Family" (see screenshot). How can I get reimbursed from my January and February subscriptions by...
Without doing any action, my account got upgraded from Premium to Family. I received this welcome email on January 22nd boldly stating "Welcome to Spotify Family" (see screenshot). How can ...
Spotify Star
805 Views
3 replies
0 likes
Hi dear, Your app has renewed subscription without notifying me by email before renewal and has made payment automatically, so I cancel the subscription and I need to refund my money and remove card info.I hope to solve this issue. Thanks.
Hi dear, Your app has renewed subscription without notifying me by email before renewal and has made payment automatically, so I cancel the subscription and I need to refund my mon...
Spotify Star
647 Views
1 replies
0 likes
My Question or Issuecan you use your subscription for Hulu and showtime on a smart tv?
My Question or Issue can you use your subscription for Hulu and showtime on a smart tv?
Spotify Star
1157 Views
1 replies
0 likes
Gostaria de saber como devo proceder para cancelar a assinatura de uma pessoa que faleceu
Gostaria de saber como devo proceder para cancelar a assinatura de uma pessoa que faleceu
Casual Listener
901 Views
2 replies
0 likes
My Question or Issue I am currently on the premium plan and wish to move to free. Will I lose the playlist I created? If so, is there any way to preserve it somewhere else or at least print out the titles? Thanks!Susan
My Question or Issue I am currently on the premium plan and wish to move to free. Will I lose the playlist I created? If so, is there any way to preserve it some...
Regular
694 Views
4 replies
0 likes
PlanFree/PremiumCountryCanada DeviceIPHONE XROperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello, im trying to change my postal code on my billing information (as i have recently moved into a new house), but spotify is n...
Plan Free/Premium Country Canada Device IPHONE XR Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello, im trying to change my posta...
Spotify Star
826 Views
1 replies
0 likes
