Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Not applicable
- 41745 Views
- 19 replies
- 1 likes
- 41745 Views
- 19 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5283 Views
- 23 replies
- 2 likes
- 5283 Views
- 23 replies
- 2 likes
30 days premium for free reduced to 8 days
I signed in for premium membership today (Nov 06). As per homepage it is free for 30 days.After log in to my account a message came up that free premium ends Nov 13.How can I solve this?
- I signed in for premium membership today (Nov 06). As per homepage it is free for 30 days. After log in to my account a message came up that free premium ends Nov 13. How can I solve this?
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- Spotify Star
- 193 Views
- 1 replies
- 0 likes
- 193 Views
- 1 replies
- 0 likes
System activating premium is not responding
Want to remove spotify
- Want to remove spotify
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- Spotify Star
- 533 Views
- 1 replies
- 0 likes
- 533 Views
- 1 replies
- 0 likes
Solved!! Cancel and Re-Register Question
PlanFamily Premium My Question or Issue I'm having issues signing into my Spotify account on the built in Spotify app in my car (Volvo). I think the problem is because I normally login to Spotify using my Facebook details, and the car doesn't seem to...
- Plan Family Premium My Question or Issue I'm having issues signing into my Spotify account on the built in Spotify app in my car (Volvo). I think the problem is because I n...
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- Spotify Star
- 490 Views
- 1 replies
- 0 likes
- 490 Views
- 1 replies
- 0 likes
Upgrade to premium
Hello I'd like to upgrade to premium from my 7day free train and it's not an option when I choose the option 30day free trial to then become premium. Please help. I'd appreciate a phone number to call to get this solved quickly. I've tri d a number o...
- Hello I'd like to upgrade to premium from my 7day free train and it's not an option when I choose the option 30day free trial to then become premium. Please help. I'd appreciate a phon...
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- Spotify Star
- 370 Views
- 1 replies
- 0 likes
- 370 Views
- 1 replies
- 0 likes
30 Day Free Trial Not Working
I have signed up for the 30 day premium account trial by providing billing information. I have recieved a receipt telling me I have been succesfully billed 0.00 (which makes sense because it is for the trial). On the spotify site on browser it shows ...
- I have signed up for the 30 day premium account trial by providing billing information. I have recieved a receipt telling me I have been succesfully billed 0.00 (which makes sense because it is for t...
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- Spotify Star
- 202 Views
- 1 replies
- 0 likes
- 202 Views
- 1 replies
- 0 likes
Charged full price instead of .99 promotion
PlanPremiumCountry DeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue I was charged full price instead of the .99 cent promotion. Please correct the issue
- Plan Premium Country Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue I was charged full price instead of the .99 cent promotion. ...
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- Spotify Star
- 184 Views
- 3 replies
- 0 likes
- 184 Views
- 3 replies
- 0 likes
Premium payments
"I'm trying to input my card codes inorder to pay for premium. My codes are correct no matter how many times I check. I don't understand what's going on. I've used these cards previous for other Spotify payments. But now they are no longer working."
- "I'm trying to input my card codes inorder to pay for premium. My codes are correct no matter how many times I check. I don't understand what's going on. I've used these cards previous for other Spot...
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- Spotify Star
- 173 Views
- 1 replies
- 0 likes
- 173 Views
- 1 replies
- 0 likes
Re: Spotify premium for spark customers
Hi I wish to cancel the premium spotify and just use the free version. My phone number is *snip* Gil and Lois Bourne *snip* (Please don't provide sensitive information in your reply)
- Hi I wish to cancel the premium spotify and just use the free version. My phone number is *snip* Gil and Lois Bourne *snip* (Please don't provide sensitive information ...
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- Spotify Star
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
Why wont Smart pre paid load payment work
Help i need help cause the pin wont send and my load is enough for three subscriptons and now its back to my whats phone # and it wont work anymore
- Help i need help cause the pin wont send and my load is enough for three subscriptons and now its back to my whats phone # and it wont work anymore
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- Spotify Star
- 188 Views
- 1 replies
- 0 likes
- 188 Views
- 1 replies
- 0 likes
Premium on my Computer, but not my iPhone
Hello,I just recently bought Spotify premium on my computer for 9.99/mo and it works fine there, but when I log in with the same account on my iPhone it says I am still running a free account. Any solutions?
- Hello, I just recently bought Spotify premium on my computer for 9.99/mo and it works fine there, but when I log in with the same account on my iPhone it says I am still running a free account. Any ...
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- Spotify Star
- 146 Views
- 1 replies
- 0 likes
- 146 Views
- 1 replies
- 0 likes
Payment
My payment was taken out of my bank but I still can't log into premium to download my music. Can anyone tell me why?
- My payment was taken out of my bank but I still can't log into premium to download my music. Can anyone tell me why?
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- Spotify Star
- 211 Views
- 1 replies
- 0 likes
- 211 Views
- 1 replies
- 0 likes
Can't update payment info
I' m trying to update my payment info as my debit expired and I got a new one. On the page, the experation date and cvt code fields are covered by some text. I can click on the date to do it but the cvt is too far down. I really don't want all my stu...
- I' m trying to update my payment info as my debit expired and I got a new one. On the page, the experation date and cvt code fields are covered by some text. I can click on the date to do it but the ...
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- Spotify Star
- 133 Views
- 1 replies
- 0 likes
- 133 Views
- 1 replies
- 0 likes
Change Payment
I am trying to change my payment but whenever I attempt to it takes me somewhere else. I go to Subscription- then Update up instead of updating my payment. It takes me to Update my account to a different account sometimes its Student sometimes its Fa...
- I am trying to change my payment but whenever I attempt to it takes me somewhere else. I go to Subscription- then Update up instead of updating my payment. It takes me to Update my account...
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- Spotify Star
- 138 Views
- 1 replies
- 0 likes
- 138 Views
- 1 replies
- 0 likes
Page en Oxxo y no tengo premium!
Acabo de pagar para tener cuenta en premium y no la tengo, tiene que pasar algunas horas para que ya tenga premium o tiene problemas en eso o que hago??
- Acabo de pagar para tener cuenta en premium y no la tengo, tiene que pasar algunas horas para que ya tenga premium o tiene problemas en eso o que hago??
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- Spotify Star
- 153 Views
- 1 replies
- 0 likes
- 153 Views
- 1 replies
- 0 likes
Unable to Update Payment
I recently lost my credit card and had to cancel it. I received a new one and have been trying to update my payment options for about a week now and the system continues to reject the different credit cards that I have entered. Has anybody else had t...
- I recently lost my credit card and had to cancel it. I received a new one and have been trying to update my payment options for about a week now and the system continues to reject the different credi...
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- Spotify Star
- 172 Views
- 1 replies
- 0 likes
- 172 Views
- 1 replies
- 0 likes
Hey! Premium doesn't work
I have premium, and i download music. But when i don't have Internet the music detele. Why is this happening ?? I don't understand... Can someone help me with this problem? ?
- I have premium, and i download music. But when i don't have Internet the music detele. Why is this happening ?? I don't understand... Can someone help me with this problem? ?
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- Spotify Star
- 169 Views
- 1 replies
- 0 likes
- 169 Views
- 1 replies
- 0 likes
Premium
Hi. I don't have premium but it still draws money from my bank account every month why?
- Hi. I don't have premium but it still draws money from my bank account every month why?
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- Spotify Star
- 206 Views
- 1 replies
- 0 likes
- 206 Views
- 1 replies
- 0 likes
Pagos
Pague un mes en oxxo,y no me ha puesto el premuim,que hago?
- Pague un mes en oxxo, y no me ha puesto el premuim, que hago?
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- Spotify Star
- 195 Views
- 1 replies
- 0 likes
- 195 Views
- 1 replies
- 0 likes
Unsub screen NEVER loads
All I want to do is unsubscribe. That's it. Every time I try to go to the unsubscribe screen it refuses to load and I get that specialized "Oh no!" 404 page. I can't unsubscribe and it's really ticking me off. I am using Google Chrome on a Mac. What'...
- All I want to do is unsubscribe. That's it. Every time I try to go to the unsubscribe screen it refuses to load and I get that specialized "Oh no!" 404 page. I can't unsubscribe and it's really ticki...
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- Spotify Star
- 147 Views
- 1 replies
- 0 likes
- 147 Views
- 1 replies
- 0 likes
Solved!! Card info can't be updated and hundreds of random lists seem to have been deleted
Hello, I have a premium account with a family plan. I live in a different country than where my account and credit card are based. I had renewed my credit card, but I was a bit late in updating the information here. Now, I can't seem to update it, I ...
- Hello, I have a premium account with a family plan. I live in a different country than where my account and credit card are based. I had renewed my credit card, but I was a bit late in...
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- Spotify Star
- 332 Views
- 3 replies
- 1 likes
- 332 Views
- 3 replies
- 1 likes