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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • lauren_mal
  • Casual Listener
  • 48606 Views
  • 21 replies
  • 4 likes
  • 48606 Views
  • 21 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 30359 Views
  • 19 replies
  • 2 likes
  • 30359 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20972 Views
  • 6 replies
  • 1 likes
  • 20972 Views
  • 6 replies
  • 1 likes

Superuser Contribution Hulu Link not showing up in account settings

Why don't I see the "Go to Hulu" or Connect to Hulu link in my account settings?I have a Spotify premium account and Hulu limited commercial plan.

  • Casual Listener
  •    Why don't I see the "Go to Hulu" or Connect to Hulu link in my account settings? I have a Spotify premium account and Hulu limited commercial plan.
  • Alfredo
  • Roadie
  • 411 Views
  • 1 replies
  • 1 likes
  • 411 Views
  • 1 replies
  • 1 likes

Superuser Contribution payment problem

i clicked student discount but i didn't said finish and i didn't enter my school information but spotify took 6,99 turkish liras from me . and in my account there is no premium subscriction .can you give the money back to me

  • Newbie
  • i clicked student discount but i didn't said finish and i didn't enter my school information but spotify took 6,99 turkish liras from me . and in my account there is no premium subscriction .can you ...
  • Alfredo
  • Roadie
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution I Subscribe Already Using Molpoint

I already pay the premium account using Molpoint, and it shows that i already got the premium account already, but then it shows thay i haven't subscribe yet and it still shows I'm on free account.

  • Newbie
  • I already pay the premium account using Molpoint, and it shows that i already got the premium account already, but then it shows thay i haven't subscribe yet and it still shows I'm on free account.&n...
  • Alfredo
  • Roadie
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium and Hulu Limited commercial subscriber.

I am a Spotify Premium and Hulu Limited commercial subscriber.How can i link my accounts, i've tried going through all the menus on both sites but havent found anything.I contacted Hulu and they told me to contact Spotify.Spotify PLEASE HELP!

  • Casual Listener
  • I am a Spotify Premium and Hulu Limited commercial subscriber. How can i link my accounts, i've tried going through all the menus on both sites but havent found anything. I contacted Hulu and they ...
  • Alfredo
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mi cuenta premium no se activo

Compre una tarjeta de regalo el hace unos dias la cual canjee en mi cuenta , me llego un correo de que ya soy premium , revise en la pagina y me decia que mi cuenta premium vencia el proximo mes . Hoy que entro a mi cuenta , me encuentro con que mi c...

  • Newbie
  • Compre una tarjeta de regalo el hace unos dias la cual canjee en mi cuenta , me llego un correo de que ya soy premium , revise en la pagina y me decia que mi cuenta premium vencia el proximo mes . Ho...
  • Alfredo
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why cant I premium I have sufficient balance

Can anyone help me please I really want spotify premium :(( It always says "oops something went wrong" How can I fix this?? I tried using other browsers and clearing cache but it still wont work?

  • Newbie
  • Can anyone help me please I really want spotify premium :(( It always says "oops something went wrong" How can I fix this?? I tried using other browsers and clearing cache but it still wont work?
  • Alfredo
  • Roadie
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Superuser Contribution 99 cent 3 month trial of hulu

I pay for Spotify premium every month, and I got an offer for 3 months of hulu for 99 cents, then after the 3 months hulu + spotify premium would be 12.99.I wanted to take advantage of that offer, but when I try it says I don't have premium so I can'...

  • Newbie
  • I pay for Spotify premium every month, and I got an offer for 3 months of hulu for 99 cents, then after the 3 months hulu + spotify premium would be 12.99. I wanted to take advantage of that offer, ...
  • Alfredo
  • Roadie
  • 8118 Views
  • 1 replies
  • 0 likes
  • 3month
    99cents
    Hulu
    Trial
  • 8118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family account disappared

I got family account for 10-11 months but this month, i was late a few days to pay the bill, but when i did payment, they convert my account to premium account, not family ?

  • Newbie
  • I got family account for 10-11 months but this month, i was late a few days to pay the bill, but when i did payment, they convert my account to premium account, not family ? 
  • Alfredo
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution no me termine de registrar e hicieron el desembolso de la tarjeta de credito

Estaba en el proceso de registro, incerte los datos de la tarjeta de crédito, se realizó el pago pero no estoy contando con ninguna membresia en spotify

  • Newbie
  • Estaba en el proceso de registro, incerte los datos de la tarjeta de crédito, se realizó el pago pero no estoy contando con ninguna membresia en spotify   <Moderator edit: Attached pictur...
  • Alfredo
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium and HULU - billing SNAFU

I just combined my premium spotify subscription with my hulu subscription. The biling section says that I will be charged 12.99 on 5.4. I though the first 3 months were for $0.99 and then in the 4th month you started seeing $12.99 bilings. What am I ...

  • Newbie
  • I just combined my premium spotify subscription with my hulu subscription.   The biling section says that I will be charged 12.99 on 5.4.  I though the first 3 months were for $0.99 an...
  • Alfredo
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago no reconocido en mi cuenta

Estoy pagando mensualmente una suscripcion premium que no puedo utilizar porque nunca me la reconocio la aplicacion. Quise dar de baja la suscripcion en el debito automatico de mi tarjeta y me dicen que tengo que hacer la baja con Spotify. Podrian po...

  • Newbie
  • Estoy pagando mensualmente una suscripcion premium que no puedo utilizar porque nunca me la reconocio la aplicacion. Quise dar de baja la suscripcion en el debito automatico de mi tarjeta y me dicen ...
  • Alfredo
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscription

i have a withdrawal of 2,32€. can someone tell me what this is for. 9,99€ is the normal amount that is debited monthly.

  • Newbie
  • i have a withdrawal of 2,32€. can someone tell me what this is for. 9,99€ is the normal amount that is debited monthly. 
  • Alfredo
  • Roadie
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing invoices

Hello, for my company I need all the invoice of 2017. Most of them when I clic on the month link to an error page with an old audio tape.I am very angry about that because that made me lost a lot of time and I find non professionnal for a company as ...

  • Regular
  • Hello,    for my company I need all the invoice of 2017.  Most of them when I clic on the month link to an error page with an old audio tape. I am very angry about that because tha...
  • Alfredo
  • Roadie
  • 163 Views
  • 3 replies
  • 0 likes
  • 163 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo procesar el pago

Introdusco toda la informacion para pagar y no me deja. lo peor es que no veo que Spotify ayude a solucionar. Pesimo...

  • Newbie
  • Introdusco toda la informacion para pagar y no me deja. lo peor es que no veo que Spotify ayude a solucionar. Pesimo...
  • Alfredo
  • Roadie
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Switching from Premium to Premium for students.

Hello all! I just switched from the regular Spotify Premium plan to the cheaper student deal, of which I wasn't aware earlier, but I didn't see anything about canceling my old subscription. Does this mean Spotify will stop charging me $9.99 per month...

  • Newbie
  • Hello all!   I just switched from the regular Spotify Premium plan to the cheaper student deal, of which I wasn't aware earlier, but I didn't see anything about canceling my old subscription. ...
  • Alfredo
  • Roadie
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAUSED PREMIUM

How come you paused my premium subscription when Im regularly paying via my postpaid account? Just wow. Need help on this ASAP

  • Newbie
  • How come you paused my premium subscription when Im regularly paying via my postpaid account? Just wow. Need help on this ASAP
  • Alfredo
  • Roadie
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution subscription problem

How do I remove a spotify account from a facebook proflie to link a new spotify account to my facebook & I have been charged for spotify premium but I'm unable to use features I have paid for, could anyone help with this..

  • Newbie
  • How do I remove a spotify account from a facebook proflie to link a new spotify account to my facebook & I have been charged for spotify premium but I'm unable to use features I have paid for, co...
  • Alfredo
  • Roadie
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Students

I got an email saying my Spotify Premium for Students + HULU expires in 7 days. When I click on "Extend Subscription" it takes me the home page and asks me to log in to my account. When I go to my account settings it will only let me change the plan ...

  • Newbie
  • I got an email saying my Spotify Premium for Students + HULU expires in 7 days. When I click on "Extend Subscription" it takes me the home page and asks me to log in to my account. When I go to my ac...
  • Alfredo
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 accounts

Apparently I have 2 accounts. One logging in with Facebook where most of my selected music, play list, etc., are. And another account with my email and password. I upgraded my subscription to Premium but I ignore which account this was applied to. Se...

  • Newbie
  • Apparently I have 2 accounts. One logging in with Facebook where most of my selected music, play list, etc., are. And another account with my email and password.  I upgraded my subscription to P...
  • Alfredo
  • Roadie
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

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