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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53861 Views
  • 34 replies
  • 3 likes
  • 53861 Views
  • 34 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6894 Views
  • 23 replies
  • 2 likes
  • 6894 Views
  • 23 replies
  • 2 likes

How to activate family subscription in other country

PlanPremiumCountry CanadaDeviceiPhone 7Operating SystemiOS 12 My Question or Issue my question is if its possible to activate my family subcription made by my mom in Chile in Toronto Canada, ive tried changing my country but it wont let me

  • Newbie
  • Plan Premium Country  Canada Device iPhone 7 Operating System iOS 12   My Question or Issue  my question is if its possible to activate my family subcription made by my mom i...
  • Jose_M
  • Spotify Star
  • 169 Views
  • 1 replies
  • 1 likes
  • 169 Views
  • 1 replies
  • 1 likes

Superuser Contribution subscriptions

I am being charged for premium when just have spotify free, you dont have authorisation to do this. Please stop charging

  • Newbie
  • I am being charged for premium when just have spotify free,  you dont have authorisation to do this.  Please stop charging
  • Daisy
  • Spotify Legend
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Double charge

I currently just payed for premium and it charged me twice.On my bank acoount there is one payment that has pen fully processed and one that is still processing but it still charged me for both.I only purchased Spotify for one month so I'm not sure w...

  • Casual Listener
  • I currently just payed for premium and it charged me twice.On my bank acoount there is one payment that has pen fully processed and one that is still processing but it still charged me for both.I onl...
  • Daisy
  • Spotify Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Charging too much

Spotify is charging me 15.98 a month.. I haven't noticed until now.. why? And if its a mistake I need a refund.

  • Newbie
  • Spotify is charging me 15.98 a month.. I haven't noticed until now.. why? And if its a mistake I need a refund.
  • Daisy
  • Spotify Legend
  • 447 Views
  • 1 replies
  • 1 likes
  • 447 Views
  • 1 replies
  • 1 likes

Superuser Contribution Premium

I use Spotify premium but have recently just joined my family premium will this automatically cancel my payments.

  • Newbie
  • I use Spotify premium but have recently just joined my family premium will this automatically cancel my payments.
  • Daisy
  • Spotify Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Billing Date

I started my Premium Family subscription (as the owner) at the beginning of this month (March 1st). Then I found out that the monthly billing date is at 7th, which is not even close to the date I first subscribed. After the billing date this month it...

  • Casual Listener
  • I started my Premium Family subscription (as the owner) at the beginning of this month (March 1st). Then I found out that the monthly billing date is at 7th, which is not even close to the date I fir...
  • Daisy
  • Spotify Legend
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wrong Billing Date

I started my Premium Family subscription (as the owner) at the beginning of this month (March 1st). Then I found out that the monthly billing date is at 7th, which is not even close to the date I first subscribed. After the billing date this month it...

  • Casual Listener
  • I started my Premium Family subscription (as the owner) at the beginning of this month (March 1st). Then I found out that the monthly billing date is at 7th, which is not even close to the date I fir...
  • Daisy
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

There are so many charges to my credit card from spotify that are much more expensive than the premium account price. How can I fix this?

  • Newbie
  • There are so many charges to my credit card from spotify that are much more expensive than the premium account price. How can I fix this?   
  • Daisy
  • Spotify Legend
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Upgraded on one device, but my original account isn't upgraded.

PlanFree/Premium CountryUSA DeviceiPhone 7 plus, MacBook Pro My Question or IssueSo I upgraded for a 30 day free trial on Spotify through my iPhone. I thought it was going to be a trial for my current free account that I already have with Spotify. Ho...

  • Newbie
  • Plan Free/Premium  Country USA  Device iPhone 7 plus, MacBook Pro   My Question or Issue So I upgraded for a 30 day free trial on Spotify through my iPhone. I thought it was go...
  • Jose_M
  • Spotify Star
  • 190 Views
  • 1 replies
  • 1 likes
  • 190 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cobro del mes de prueba

Acabo de iniciar mi mes de prueba gratuito y se me realizo un cobro por $99.00 Cabe mencionar que la cuenta es nueva al igual que el correo, la tarjeta de igual manera es nueva. No se si solo sea una retencion del dinero o si en realidad se me hizo e...

  • Casual Listener
  • Acabo de iniciar mi mes de prueba gratuito y se me realizo un cobro por $99.00   Cabe mencionar que la cuenta es nueva al igual que el correo, la tarjeta de igual manera es nueva.   No ...
  • cuejv15v9r88ruj
  • Casual Listener
  • 469 Views
  • 3 replies
  • 0 likes
  • 469 Views
  • 3 replies
  • 0 likes

Superuser Contribution No puedo suscribirme

He creado mi perfil de Spotify y he querido realizar una suscripcion premium, pero no me deja sale como error. Ya he intentado con otras cuentas e incluso con un navegador y no con la app. En el navegador no me deja usar mis tarjetas como pago. ¿Que ...

  • Newbie
  • He creado mi perfil de Spotify y he querido realizar una suscripcion premium, pero no me deja sale como error. Ya he intentado con otras cuentas e incluso con un navegador y no con la app. En el nave...
  • Guido
  • Spotify Legend
  • 654 Views
  • 1 replies
  • 0 likes
  • 654 Views
  • 1 replies
  • 0 likes

Error Change payment details

Plan FamilyPremium Country Argentina Device(iPhone X)Operating SystemMacOS Sierra My credit card expired and i get en error every time I want to update de card number. The credit card is operative so I don't kno why I get this error. I`ve tried form ...

  • Newbie
  • Plan Family Premium  Country Argentina   Device (iPhone X) Operating System MacOS Sierra   My credit card expired and i get en error every time I want to update de card number...
  • Billy-J
  • Spotify Star
  • 339 Views
  • 1 replies
  • 0 likes
  • payment problem
    Update Details
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution merge

have a regular account and a family account, how do I put them together?

  • Newbie
  • have a regular account and a family account, how do I put them together?
  • Guido
  • Spotify Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • 434 Views
  • 1 replies
  • 0 likes

Superuser Contribution trying to switch paying mehods

I am trying to switch to different visa card but when i press change payment details its said that my payment method and country dont match, then i tried to change my country from UK to Cyprus and it doesnt let me do it either.How can I chane my coun...

  • Newbie
  • I am trying to switch to different visa card but when i press change payment details its said that my payment method and country dont match, then i tried to change my country from UK to Cyp...
  • Guido
  • Spotify Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro

He tenido Spotify premium por mucho tiempo y me salio un mensaje de que no se pudo hacer el cobro de mi cuenta familiar, me pidio ingresar un metodo de pago, reingrese mi tarjeta y me cobro $5.99 y me informo que me va a cobrar $8.99 el 27 de este mi...

  • Visitor
  • He tenido Spotify premium por mucho tiempo y me salio un mensaje de que no se pudo hacer el cobro de mi cuenta familiar, me pidio ingresar un metodo de pago, reingrese mi tarjeta y me cobro $5.99 y m...
  • Guido
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium payment has been made, however it has not been reflected in my Spotify account

Plan Premium Country America Device IPhone 8, Operating System iOS 10 My Question or Issue {snip - screenshot removed by moderator for security reasons}

  • Regular
  •   Plan Premium Country  America  Device IPhone 8,  Operating System iOS 10   My Question or Issue     {snip - screenshot removed by m...
  • Jemi
  • Spotify Legend
  • 852 Views
  • 12 replies
  • 3 likes
  • 852 Views
  • 12 replies
  • 3 likes

Superuser Contribution Swedish in Switzerland - Lost in translation

PlanPremiumCountrySwitzerland DeviceiPhone 8Operating SystemiOS 10 My Question or IssueI live in Switzerland but I had my Swedish account up until a year ago or so. I’ve loved Spotify since 2007 but now not so much...when I have a Swiss account. I ju...

  • Newbie
  • Plan Premium Country Switzerland  Device iPhone 8 Operating System iOS 10   My Question or Issue I live in Switzerland but I had my Swedish account up until a year ago or so. I’ve...
  • Guido
  • Spotify Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • 598 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

holatengo problemas para agregar familiares a mi plan que acabo de comprar ( pagado en 1 cuota)el problema es que en ningún momento me preguntaron cuál es mi dirección y ahora no coincide con la de mi familia. Cómo puedo arreglar esto

  • Newbie
  • hola tengo problemas para agregar familiares a mi plan que acabo de comprar ( pagado en 1 cuota) el problema es que en ningún momento me preguntaron cuál es mi dirección y ahora no coincide con la ...
  • Guido
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution No es posible pagar Premium con mi tarjeta de credito

Al ingresar los datos de mi tarjeta no me es posible continuar y me muestra este mensaje. PlanFree/PremiumCountryColombia

IMG_20180830_134425.jpg
  • Newbie
  • Al ingresar los datos de mi tarjeta no me es posible continuar y me muestra este mensaje.    Plan Free/Premium Country Colombia       
  • Guido
  • Spotify Legend
  • 715 Views
  • 5 replies
  • 0 likes
  • Premium
    tarjeta de credito
  • 715 Views
  • 5 replies
  • 0 likes