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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6512 Views
  • 23 replies
  • 2 likes
  • 6512 Views
  • 23 replies
  • 2 likes

Back to School

PlanFreeCountry TurkeyDeviceiPhone 7Operating SystemiOS 12My Question or Issue In Turkey, my university had divided to two about two months ago (Anadolu University and Eskisehir Technical University). I was studying at Anadolu University when I was u...

  • Newbie
  • Plan Free Country  Turkey Device iPhone 7 Operating System iOS 12 My Question or Issue  In Turkey, my university had divided to two about two months ago (Anadolu University and Esk...
  • MrAlexG
  • Composer
  • 1004 Views
  • 1 replies
  • 0 likes
  • 1004 Views
  • 1 replies
  • 0 likes

I was charge for a one-month free premium trial.

Can you please give me a refund. My free trial started last Sept. 1 and ended Oct. 1 but I was charge for the free trial.

  • Newbie
  • Can you please give me a refund. My free trial started last Sept. 1 and ended Oct. 1 but I was charge for the free trial.  
  • MrAlexG
  • Composer
  • 644 Views
  • 1 replies
  • 0 likes
  • 644 Views
  • 1 replies
  • 0 likes

Superuser Contribution My service has been interrupted

Last payment was supposed to go through on Jan 26th. However, I had issues with my payment method so on Feb 8th I redeemed a giftcard successfully. It even showed that my new payment was due on Feb 26th. Strangely enough, despite having paid with a g...

  • Visitor
  • Last payment was supposed to go through on Jan 26th. However, I had issues with my payment method so on Feb 8th I redeemed a giftcard successfully. It even showed that my new payment was due on Feb 2...
  • Daisy
  • Spotify Legend
  • 674 Views
  • 1 replies
  • 0 likes
  • 674 Views
  • 1 replies
  • 0 likes

Owner Of Family Plan. Lost Email and Password (Support)

PlanPremiumCountry CanadaDeviceAllOperating SystemAll My Question or Issue I lost Access to the whole account, I currently am still paying, using another account I added to the family plan. I want to get my account back so I can manage the people usi...

  • Newbie
  • Plan Premium Country  Canada Device All Operating System All   My Question or Issue  I lost Access to the whole account, I currently am still paying, using another account I ...
  • Billy-J
  • Spotify Star
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

My suscription

PlanPremiumCountry Costa RicaDeviceHuawei P10 Lite My Question or IssueI've tried to pay my suscription, but the system doesn't accept any of my debit cards. There is money on them and I don't understand what is happening! I've tried with Visa, Maste...

  • Newbie
  • Plan Premium Country  Costa Rica Device Huawei P10 Lite   My Question or Issue I've tried to pay my suscription, but the system doesn't accept any of my debit cards. There is money ...
  • Billy-J
  • Spotify Star
  • 790 Views
  • 1 replies
  • 0 likes
  • 790 Views
  • 1 replies
  • 0 likes

Updating payment information

PlanPremiumU.S. DeviceiPhone XOperating SystemiOS 12 My Question or Issue MY PREMIUM PAYMENT IS NOT GOING THROUGH!! It is a little frustrating. I have never had an issue with spotify until now. I have canceled the services and re subscribed and still...

  • Casual Listener
  • Plan Premium U.S.   Device iPhone X Operating System iOS 12   My Question or Issue   MY PREMIUM PAYMENT IS NOT GOING THROUGH!! It is a little frustrating. I have never had a...
  • Billy-J
  • Spotify Star
  • 1823 Views
  • 5 replies
  • 0 likes
  • 1823 Views
  • 5 replies
  • 0 likes

Superuser Contribution My premium got cancel

I bought the premium for almost 4 months and today is goin to renew it but idk who cancel the premium and i have no choice to use shuffle play

  • Newbie
  • I bought the premium for almost 4 months and today is goin to renew it but idk who cancel the premium and i have no choice to use shuffle play
  • Daisy
  • Spotify Legend
  • 776 Views
  • 1 replies
  • 0 likes
  • 776 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paymed Failed? Unable to Get Premium.

PlanPremiumCountry USADeviceGalaxy S 7 ActiveOperating SystemAndroid My Question or Issue I have been paying 9.99 for the last 6months, this month it's saying I am not eligible for the 9.99 plan and then offers me the family plan. I am the only perso...

  • Newbie
  • Plan Premium Country  USA Device Galaxy S 7 Active Operating System Android   My Question or Issue  I have been paying 9.99 for the last 6months, this month it's saying I am ...
  • Daisy
  • Spotify Legend
  • 715 Views
  • 1 replies
  • 0 likes
  • 715 Views
  • 1 replies
  • 0 likes

Spotify Premium payment not going through

PlanPremiumCountry CyprusDeviceIphone 6Operating System(iOS 10) My Question or Issue I keep trying to pay for the spotify premium but it doesnt allow me and keeps giving me the same error. Payment failed please try again later. I tried for several da...

  • Newbie
  • Plan Premium Country  Cyprus Device Iphone 6 Operating System (iOS 10)   My Question or Issue  I keep trying to pay for the spotify premium but it doesnt allow me and keeps g...
  • Jose_M
  • Spotify Star
  • 1237 Views
  • 1 replies
  • 0 likes
  • 1237 Views
  • 1 replies
  • 0 likes

How many times Spotify will try to proceed with the payment?

Hello! I changed my card, and I am waiting for a new one. I got an e-mail form Spotify that thay can't proceed with my payment and they will try once again in a few days. My question is: how many times will they try to procceed with the payment? I wi...

  • Newbie
  • Hello! I changed my card, and I am waiting for a new one. I got an e-mail form Spotify that thay can't proceed with my payment and they will try once again in a few days. My question is: how many tim...
  • Jose_M
  • Spotify Star
  • 1279 Views
  • 1 replies
  • 1 likes
  • 1279 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Résilier premium

Bonjour,Depuis hier je voudrais supprimer mon abonnement premium, mais à chaque fois j'obtiens l'erreur suivante: "Oups ! Une erreur s'est produite. Réessayez plus tard."Que puis-je faire?Merci In english:Since yesturday, I would like to delete my pr...

  • Regular
  • Bonjour, Depuis hier je voudrais supprimer mon abonnement premium, mais à chaque fois j'obtiens l'erreur suivante:  "Oups ! Une erreur s'est produite. Réessayez plus tard." Que puis-je faire?...
  • fbatif
  • Regular
  • 7857 Views
  • 9 replies
  • 1 likes
  • 7857 Views
  • 9 replies
  • 1 likes

Changing account to premium

I want to change my account to premium but when I try to change it in the app it doesn’t give me the option.I have an iPhone 8 and i live in Israel thanks for the help

  • Newbie
  • I want to change my account to premium but when I try to change it in the app it doesn’t give me the option. I have an iPhone 8 and i live in Israel    thanks for the help
  • Jose_M
  • Spotify Star
  • 167 Views
  • 1 replies
  • 1 likes
  • 167 Views
  • 1 replies
  • 1 likes

Erro de cobrança indevida

Há 1 mês contratei o plano familiar, por motivos pessoais acabei realizando a mudança de plano para o plano universitário, recebi os emails de confirmaçao e tudo; até tentei realizar a mudança para universitário novamente para ter certeza de que havi...

  • Casual Listener
  • Há 1 mês contratei o plano familiar, por motivos pessoais acabei realizando a mudança de plano para o plano universitário, recebi os emails de confirmaçao e tudo; até tentei realizar a mudança para u...
  • Bittencourt
  • Spotify Star
  • 263 Views
  • 3 replies
  • 0 likes
  • 263 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify in Moldova

Hi. Can I know when Spotify will be available in Republic of Moldova. You already got Romania c'mon, it's the country to the right. If possible, I would like to recieve a specific answer not that general "we are launching as soon as possible..." one....

  • Casual Listener
  • Hi. Can I know when Spotify will be available in Republic of Moldova. You already got Romania c'mon, it's the country to the right. If possible, I would like to recieve a specific answer not that gen...
  • Guido
  • Spotify Legend
  • 1225 Views
  • 3 replies
  • 2 likes
  • 1225 Views
  • 3 replies
  • 2 likes

Superuser Contribution Premium for international students

PlanPremiumCountry Portugal and USADeviceiPhone 6Operating SystemiOS 10 My Question or Issue How can an international student pay a Premium subscription if is credit card is from other country?

  • Casual Listener
  • Plan Premium Country  Portugal and USA Device iPhone 6 Operating System iOS 10   My Question or Issue  How can an international student pay a Premium subscription if is credi...
  • Guido
  • Spotify Legend
  • 1043 Views
  • 5 replies
  • 0 likes
  • international
    Premium
    Student
  • 1043 Views
  • 5 replies
  • 0 likes

Superuser Contribution 3-6 Months/Uearly Credit Card

PlanFreeCountry US My Question or Issue I'm looking to get premium for a year but all I see to pay for it are PayPal and something called PaySafeCard or somesuch. Why the heck can't I play for a year using my debit it card? It's massive inconvience t...

  • Newbie
  • Plan Free Country  US   My Question or Issue  I'm looking to get premium for a year but all I see to pay for it are PayPal and something called PaySafeCard or somesuch. Why the h...
  • Guido
  • Spotify Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution I made a student account, got charged and have ABSOLUTELY NO ACCESS

PlanStudent: Hulu/Spotify/ShowtimeCountryU.S.DevicePhone and Laptop My Question or Issue This issue is not related to this account, I made it because I have absolutely no way to access my other account.I just made TWO accounts with my college email f...

  • Casual Listener
  •   Plan Student: Hulu/Spotify/Showtime Country U.S. Device Phone and Laptop     My Question or Issue  This issue is not related to this account, I made it because I have ...
  • Guido
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Family Account

I recently upgraded my account to the family membership. My husband also has his own account. I invited him to join my account. Does he have to cancel his membership or does it cancel automatically?

  • Newbie
  •   I recently upgraded my account to the family membership. My husband also has his own account. I invited him to join my account. Does he have to cancel his membership or does it cancel automat...
  • Maxim
  • Spotify Star
  • 177 Views
  • 1 replies
  • 1 likes
  • 177 Views
  • 1 replies
  • 1 likes

Why has spotify changed my subscription to family?

PlanPremiumCountryNZDevice(Moto G, + Linux Mint desktop)Operating System(Android, Linux Mint) My Question or Issue Spotify has changed my subscription from Premium to 'Family' without my approval (& charged me for this). How do I get a response?

  • Newbie
  • Plan Premium Country NZ Device (Moto G, + Linux Mint desktop) Operating System (Android, Linux Mint)   My Question or Issue  Spotify has changed my subscription from Premium to 'F...
  • Maxim
  • Spotify Star
  • 396 Views
  • 1 replies
  • 1 likes
  • 396 Views
  • 1 replies
  • 1 likes

Superuser Contribution Facturation problem

PlanPremiumCountry : Belgium DeviceiPhone 7Plus ; MacBookProOperating SystemIOS 12 ; MacOS Mojave My Question or IssueLast may , I bought a giftcard of 30,00€ corresponding of 3 months at Spotify Premium .I have a Premium since august 2016 .After 2 m...

  • Newbie
  • Plan Premium Country : Belgium   Device iPhone 7Plus ; MacBookPro Operating System IOS 12 ; MacOS Mojave   My Question or Issue Last may , I bought a giftcard of 30,00€ correspond...
  • Daisy
  • Spotify Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes