Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72520 Views
  • 25 replies
  • 5 likes
  • 72520 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 42032 Views
  • 19 replies
  • 2 likes
  • 42032 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 30008 Views
  • 16 replies
  • 3 likes
  • 30008 Views
  • 16 replies
  • 3 likes

Superuser Contribution Pago

Quisiera saber cómo pagar la promoción de 900 pesos por tres meses si no tengo una tarjeta credito.

  • Newbie
  • Quisiera saber cómo pagar la promoción de 900 pesos por tres meses si no tengo una tarjeta credito.
  • SergioDavid
  • Roadie
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't buy spotify premium

whenever i buy spotify premium for 3m it just sends me back the money even though i did it all right idk what to do

  • Newbie
  • whenever i buy spotify premium for 3m it just sends me back the money even though i did it all right idk what to do
  • SergioDavid
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Premium subscription

My Question or Issue Hello, i paid for spotify premium 0,99€ for three months but when i logged in i saw my account was free and not premium. Why?

  • Newbie
  • My Question or Issue  Hello, i paid for spotify premium 0,99€ for three months but when i logged in i saw my account was free and not premium. Why? 
  • PMorgan
  • Roadie
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

premium

Se io attivo l'offerta premium a 0.99$ per 3mesi, scaduti questi 3mesi, posso attivare l'offerta family? If I activate the premium offer of 0.99 $ for 3 months, after these 3 months, can I activate the family offer?

  • Newbie
  • Se io attivo l'offerta premium a 0.99$ per 3mesi, scaduti questi 3mesi, posso attivare l'offerta family?   If I activate the premium offer of 0.99 $ for 3 months, after these 3 months, can I a...
  • Luke
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

No premium option except student or family plan

PlanPremiumCountry United StatesDeviceAndroid (LG Stylus 3 Pro) My Question or IssueMy debit card info got stolen, so they froze my account and I missed a payment. When I went to add a payment option, it keeps taking me to a $15 family premium option...

  • Newbie
  •   Plan Premium Country  United States Device Android (LG Stylus 3 Pro)   My Question or Issue My debit card info got stolen, so they froze my account and I missed a payment. W...
  • Luke
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Cannot access premium anymore

I have been using premium for years in Switzerland and while being in Indonesia for holidays (2 weeks) my account suddenly went to free. I cannot connect to premium anymore.The app (on IPhone 6) indicates that I “cannot connect to premium from this a...

  • Newbie
  • I have been using premium for years in Switzerland and while being in Indonesia for holidays (2 weeks) my account suddenly went to free.   I cannot connect to premium anymore. The app (on IPh...
  • Luke
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Subscription problems

i used the one month premium trial, a day before my premium trial was up I saw an offer on Spotify for £0.99 for 3 month and I got that, but the next day it said I was going to be charged £9.99 as it said I was still on the free trial and continuing ...

  • Newbie
  • i used the one month premium trial, a day before my premium trial was up I saw an offer on Spotify for £0.99 for 3 month and I got that, but the next day it said I was going to be charged £9.99 as it...
  • Maxim
  • Spotify Star
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Problems with paying method student discount The Netherlands

PlanFree/PremiumCountry NetherlandsDeviceHuawei mate 10 proOperating SystemAndroid I have recently purchased a mastercard just for the sake of signing up for the student discount on Spotify. Sadly, i keep getting an error when trying to sign up for t...

  • Visitor
  •   Plan Free/Premium Country  Netherlands Device Huawei mate 10 pro Operating System Android   I have recently purchased a mastercard just for the sake of signing up for the s...
  • Maxim
  • Spotify Star
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Abzocke

Was ist das den bitteschön für eine abzocke? Da stande 3 Monate für 0,99 Euro, habe mich dan eingelogt und geguckt ob es immer noch so ist und so war es. Erst als ich bezahlt habe, habe ich gesehen das mir 9,99 für 3 Moante abgezogen wurden. Wenn ich...

  • Newbie
  • Was ist das den bitteschön für eine abzocke? Da stande 3 Monate für 0,99 Euro, habe mich dan eingelogt und geguckt ob es immer noch so ist und so war es. Erst als ich bezahlt habe, habe ich gesehen d...
  • Maxim
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify with hulu question

PlanFree/PremiumCountry USADevice(iPhone SEOperating System(iOS 11 My Question or Issue if one has bought the spotify premium for 3 months for $.99 and wanted to add hulu... would one pay 12.99 and lose their 3 months?

  • Newbie
  •   Plan Free/Premium Country  USA Device (iPhone SE Operating System (iOS 11   My Question or Issue  if one has bought the spotify premium for 3 months for $.99 and want...
  • flavaflaj
  • Newbie
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

Superuser Contribution Declined Sim PLEASE HELP 😭

My Question or Issue I'm a mobile user from the Philippines and both of my sims got declined, I was charged with the first when I had load, so I had to change to the second one but I had load few minutes AFTER I was charged for the second time (I thi...

  • Newbie
  • My Question or Issue   I'm a mobile user from the Philippines and both of my sims got declined, I was charged with the first when I had load, so I had to change to the second one but I had loa...
  • JulianA_Bogota
  • Roadie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Superuser Contribution says hulu and spotify accounts are connected but they aren't

I have had the spotify premium for students hulu bundle since around november. My hulu account was connected and I used it for awhile. Then, I got signed out of hulu on my computer and when I signed back in it said I did not have a subscription and w...

  • Newbie
  • I have had the spotify premium for students hulu bundle since around november. My hulu account was connected and I used it for awhile. Then, I got signed out of hulu on my computer and when I signed ...
  • JulianA_Bogota
  • Roadie
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Solved!! Everybody gets premium for 0.99$ except me.

PlanFreeCountry BulgariaDevice(Samsung Galaxy Operating System(Android Oreo, Windows 10) My Question or IssueHello, Last year in December I bought 3 months of premium for just 0.99$ and I loved it! Few months ago it expired and I couldn't wait for th...

  • Casual Listener
  • Plan Free Country  Bulgaria Device (Samsung Galaxy 😎 Operating System (Android Oreo, Windows 10)   My Question or Issue Hello,   Last year in December I bought 3 mont...
  • Deyan_H
  • Casual Listener
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Superuser Contribution Paid via Gcash American Express Virtual Card

Hi! I paid 129 pesos via Gcash American Express Vurtual Card.. Gcash already charge me with a confirmation text but when i checked my subscription, im still a free user but i already paid 129pesos.PlanFree/PremiumCountry PhilippinesDevice Oppo F3

  • Newbie
  • Hi! I paid 129 pesos via Gcash American Express Vurtual Card.. Gcash already charge me with a confirmation text but when i checked my subscription, im still a free user but i already paid 129pesos. ...
  • Julian
  • Moderator
  • 3494 Views
  • 1 replies
  • 0 likes
  • American express
    Gcash
    globe
    virtual pay
  • 3494 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium payment not working w/ giftcard

Okay so I got a giftcard for 10€ and I redeemed it but that was like over 6 hours ago. It shows up on the online account, that I now have Premium but when I'm opening the app on my computer or phone then it says that I need to purchase Premium to use...

  • Regular
  •     Okay so I got a giftcard for 10€ and I redeemed it but that was like over 6 hours ago. It shows up on the online account, that I now have Premium but when I'm opening the app on my co...
  • Chris
  • Spotify
  • 420 Views
  • 5 replies
  • 0 likes
  • 420 Views
  • 5 replies
  • 0 likes

Superuser Contribution will not verify me as a student

PlanPremium with student discountCountry USADevice(iphone 7)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am trying to use the student discount but spotify is not verifying me as a student. I am using my student email...

  • Newbie
  • Plan Premium with student discount Country  USA Device (iphone 7) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am trying to use the...
  • Julian
  • Moderator
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Solved!! Moving to U.S. for a few months; what will happen to my subscription?

PlanFreeCountry RomaniaDeviceSamsung Galaxy A5 2016Operating SystemAndroid 7.1.1. My Question or IssueHello! I'm planning on getting the Premium feature from you guys, but there is one small problem. I'll be moving to the U.S. on the 17th of June, fo...

  • Casual Listener
  • Plan Free Country  Romania Device Samsung Galaxy A5 2016 Operating System Android 7.1.1.   My Question or Issue Hello! I'm planning on getting the Premium feature from you guys, b...
  • sippie3million
  • Casual Listener
  • 218 Views
  • 2 replies
  • 0 likes
  • 218 Views
  • 2 replies
  • 0 likes

Superuser Contribution Suscription discount if conect with PS4 plus suscrition

Hi, Month ago I received an email if I cone t Spotify with my PS4 it will be a discount in my bill. I already connected but appear the same payment. When it will be effective? Did I miss any step?Thanks PlanPremiumCountry DeviceAnyOperating System An...

  • Visitor
  • Hi,   Month ago I received an email if I cone t Spotify with my PS4 it will be a discount in my bill.   I already connected but appear the same payment. When it will be effective? Did I...
  • Julian
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with Paypal

Sorry to post here but I want to resolve a problem with SPOTIFY but cannot find anyway to post a simple question. Any advice here would be greatly apreciated. Background is that payment was via PAYPAL not another provider. My PAYPAL account is in a d...

  • Casual Listener
  • Sorry to post here but I want to resolve a problem with SPOTIFY but cannot find anyway to post a simple question. Any advice here would be greatly apreciated. Background is that payment was via PAY...
  • Chris
  • Spotify
  • 240 Views
  • 3 replies
  • 0 likes
  • 240 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant buy premium

PlanFree/PremiumCountry TurkeyDeviceXiaomi Mi6Operating System, Android Oreo My Question or Issue I can not get a premium membership. I tried 3 different credit cards. the result did not change. Is there a problem with my account?

  • Visitor
  • Plan Free/Premium Country  Turkey Device Xiaomi Mi6 Operating System , Android Oreo   My Question or Issue   I can not get a premium membership. I tried 3 different cre...
  • Julian
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes