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Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
It was an offer from spotify, 3 months free premium. But Why did i get charged 109NOK? And i cancelled the membership right after to not get charged after the trial.. Can someone help or explain this???
Halloich hab vor ein paar Tagen von Premium auf das Family Abbo gewechselt.Da ich schon die 10€ (über Paypal)für den Folge Monat bezahlt habe, wird es dann mit dem Family Paket verrechnet.Da Family ja am 3. Oder so schon abbuchen will.
PlanPremiumCountryUS DeviceLG V20, DesktopOperating SystemWin10, Nougat My Question or IssueThis feature needs to go. I signed up for premium to get rid of ads and shuffle feature. But, this feature here in the attachment is annoying as all **bleep**...
PlanFree/PremiumCountry The Netherlands My Question or Issue Hello, Yesterday I wanted to buy spotify premium with the offer for the first 3 months €0,99 each month. But non of the payment options was working. So after trying it on serveral devices, ...
Plan$0.99 three month trialCountryUnited States My Question or IssueI'm trying to purchase the $0.99 three month premium plan and neither of my payment methods are working. I've used both a debit card and a debit gift card. Whenever I enter the info ...
Hello, I want to buy premium on a new account using my phone bill, but I can't. I figured out that you can't pay with phone bills on offers, but there's one problem... I can't not use the offer. On the premium page, all it shows is the 3 months for 0...
Hola tengo una duda, yo soy de argentina y estoy en duda si esos 9$ son pesos o dolares, alguno sabe?
PlanPremiumCountryCanadaDeviceiPhone 7Operating SystemiOS 10My Question or IssueHiI got a 6 month free trial for Spotify Premium with my phone provider (Rogers). You were supposed to let me know before the end of the trial that I was going to be char...
PlanFree/PremiumCountry DeviceSamsungOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Pague la promocion de 3 meses por $9 y me dice que ya tenia una promocion similar. pero el problema esque me hizo el cargo 3 veces, dice que fue exitoso en el banco. y sigue apareciendo que la cuenta es gratis
PlanUnknown (read below)Country United Kingdom DeviceiPhone 7+ also PS4Operating SystemiOS 10 My Question or Issuei have been receiving texts every month saying “thank you for your payment” however, when I’m on the app. I don’t get any premium featur...
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue why does spotify keep saying ‘payment failed’, my card is not invalid.
I was in the middle of a one month premium plan, but another plan was offered which was a three month premium plan. I was able to subscribe in to the said premium and I was given a receipt through my email. The problem was, I was still subscribed in ...
PlanPremiumCountryEurope, Italy My Question or IssueYesterday I had trouble about the three months €0,99 Premium subscripription. I was not able to pay, now the offer is not avaiable. How can i contact a spotify operator?
Plan Premium Country Poland Device PC Operating System Windows 10 My Question or Issue Today i bought the 3 month premium plan for 0.99$, money was taken from my bank account but the premium never appeared, during the transaction there was an error s...
I saw th promo for .99 for 3 months and i went to purchase it but it went back to 9.99... how can i fix that? and on that note i am also interested in paying through itunes, how do i do that? i read that it’s possible since they are partners or somet...
I’ve just noticed I’ve been on the family premium package for several months, paying £14.99 instead of the standard £9.99 that I originally signed up for. Has anyone else been opted into this without knowing?PlanPremiumCountry UKDeviceiPhone 8 Plus O...
PlanPremiumCountry ArgentinaDeviceIphone 7 , ipod touch y ipadOperating SystemIos el ultimo My Question or IssueHola ,Tengo Spotify premium desde hace años, hace unas semanas hice un cambio de tarjeta por que me la robaron , cuando recibi la nueva in...
Hello,i am a premium customer since 2011 or 2012 already as far as i can remember. It always were managed by Telekom due to my mobile contract. However, yesterday i changed my mobile provider and so my Premium Membership has vanished. I wanted to buy...
My Question or Issue I paid for RM2 premium for my account using credit card but it doesn't work. It des got charged but i didn't get the premium experiences