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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 72266 Views
  • 25 replies
  • 5 likes
  • 72266 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 41940 Views
  • 19 replies
  • 2 likes
  • 41940 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 29926 Views
  • 16 replies
  • 3 likes
  • 29926 Views
  • 16 replies
  • 3 likes

I paid twice but my account is still free!

Hi, I paid for premium account but it is still free. And I pay it twice still not happened.

  • Visitor
  • Hi, I paid for premium account but it is still free. And I pay it twice still not happened. 
  • Bittencourt
  • Spotify Star
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Conta premium

Boa noite!Fiz o pagamento de umaconta premium desde o dia 11/05 e o pagamento foi confirmando, contudo a conta continua free mesmo tendo sido pago.

  • Newbie
  • Boa noite! Fiz o pagamento de uma conta premium desde o dia 11/05 e o pagamento foi confirmando, contudo a conta continua free mesmo tendo sido pago.
  • Bittencourt
  • Spotify Star
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Premium charged but Spotify doesn't recognize it!

PlanFree/PremiumCountryCanada DevicePC, BlackBerry KeyOneOperating SystemLinux, Android My Question or IssueHi, I have pay for the Premium service but my transaction has fail 3 times by the web site, I've received a notification from my bank that the...

  • Casual Listener
  • Plan Free/Premium Country Canada  Device PC, BlackBerry KeyOne Operating System Linux, Android   My Question or Issue Hi,   I have pay for the Premium service but my transa...
  • -uszk3_92z84
  • Casual Listener
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premiun

PlanFamilyCountry MexicoDeviceCellphone and PC'sOperating SystemAndroid/windows My Question or Issue I have this problem. I have a family plan that it's paid every 13rd montly; but since yesterday i cant log in to any account, and if it happens, does...

  • Newbie
  • Plan Family Country  Mexico Device Cellphone and PC's Operating System Android/windows   My Question or Issue  I have this problem. I have a family plan that it's paid every ...
  • Alfredo
  • Roadie
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution I did not receive promotion and I was charged on the credit card

I did not receive promotion and I was charged on the credit cardPlanPremiumCountryBrazil Device(Samsung Galaxy 9)Operating System(Android Oreo, Windows 10)My Question or Issue I received promotion email spotify 1.99 for 3 months, only a test was alre...

  • Visitor
  • I did not receive promotion and I was charged on the credit card Plan Premium Country Brazil  Device (Samsung Galaxy 9) Operating System (Android Oreo, Windows 10) My Question or I...
  • Alfredo
  • Roadie
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay for subscription

PlanCurrently Free/was premiumCountry Bulgaria My Question or Issue Recently I received the notification that spotify can't process my PayPal payment. I wanted to switch my paypal account, however, I maybe read the wrong article, so first of all I ca...

  • Newbie
  • Plan Currently Free/was premium Country Bulgaria    My Question or Issue  Recently I received the notification that spotify can't process my PayPal payment. I wanted to swi...
  • Alfredo
  • Roadie
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Gift card renewalf NO RENEWAL

Payed 10 bucks for a Spotify gift card to renew my service. Just dropped to free, and keeps bugging me about getting the family plan. Snoused around and figured it's prolly cuz I have a Spotify app on my computer too, so I wont be burning up my phone...

  • Casual Listener
  • Payed 10 bucks for a Spotify gift card to renew my service.  Just dropped to free, and keeps bugging me about getting the family plan.  Snoused around and figured it's prolly cuz I have a S...
  • 9j-cpxnd0_dxi
  • Casual Listener
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

not eligible

i want to avail the spotify premium offer for 3 months that only cost 9 pesos but it says I am not eligible for that type of offer

  • Newbie
  • i want to avail the spotify premium offer for 3 months that only cost 9 pesos but it says I am not eligible for that type of offer   
  • Maxim
  • Spotify Star
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment issue

I accidentally chose the wrong plan. And i payd for Premium and Stydent. How can i cancel Student and return money? Thank you!

  • Newbie
  • I accidentally chose the wrong plan. And i payd for Premium and Stydent. How can i cancel Student and return money?     Thank you! 
  • Melody
  • Community Manager
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Using Spotify on Sonos & Phone at same time

PlanPremiumCountry EnglandDeviceSony Xperia z5 & SonosOperating System(iOS 10 My Question or IssueI have the Premium subscription and use my spotify on my Sonos at home. If my partner works from home and uses the spotify on the Sonos and I am listeni...

  • Newbie
  • Plan Premium Country  England Device Sony Xperia z5 & Sonos Operating System (iOS 10   My Question or Issue I have the Premium subscription and use my spotify on my Sonos at h...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Purchased a year subscription but won't log in??

I paid for a 1 year subscription to spotify on March 12th when it asked me to update my subscription, and then when i tried to log in, it kept popping up with a box asking me to update my payment method for the subscription, even though i already hav...

  • Newbie
  • I paid for a 1 year subscription to spotify on March 12th when it asked me to update my subscription, and then when i tried to log in, it kept popping up with a box asking me to update my payment met...
  • SergioDavid
  • Roadie
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium for second phone line

I recently saw that the Spotify premium subscription I had on my second phone line went back to “free” because the contract had ended for that phone. I went to go and add Spotify premium to the phone but it says it doesn’t recognize the number becaus...

  • Visitor
  • I recently saw that the Spotify premium subscription I had on my second phone line went back to “free” because the contract had ended for that phone. I went to go and add Spotify premium to the phone...
  • SergioDavid
  • Roadie
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transferência

Como faço para usar a conta Premium que tenho no ps4 em outras plataformas?

  • Newbie
  • Como faço para usar a conta Premium que tenho no ps4 em outras plataformas?
  • SergioDavid
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution Canceled subscription that was going to renew on 5/30, but account shows receipt for 5/30?

So I set up the Spotify premium account on 4/30. I went to cancel it a few minutes ago and received a confirmation email, but it says I will have Spotify premium until 6/30. I check my receipts and it shows one receipt on 4/30 and another for 5/30. M...

  • Newbie
  • So I set up the Spotify premium account on 4/30. I went to cancel it a few minutes ago and received a confirmation email, but it says I will have Spotify premium until 6/30. I check my receipts and i...
  • SergioDavid
  • Roadie
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPOTIFY NO ME DEJA CONTINUAR MI SUBSCRIPCIÓN PREMIUM

PlanPremium My Question or IssueTuve problemas para completar mi pago el mes pasado y me dejaron la subscripción en pausa, cuando traté de actualizar la forma de pago ya no me deja pagar con la misma tarjeta, seguí la opción que dicen de hacerse free...

  • Newbie
  •   Plan Premium   My Question or Issue Tuve problemas para completar mi pago el mes pasado y me dejaron la subscripción en pausa, cuando traté de actualizar la forma de pago ya no me de...
  • SergioDavid
  • Roadie
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAYMENT DECLINED AFTER GETTING KICKED OUT OF FAMILY ACCOUNT

PlanFree/PremiumCountry DeviceiPhone Operating SystemiOS 11 My Question or Issue I have being kicked out of my family account, and now I cannot pay premium beacuase all my cards are being declined.

  • Newbie
  • Plan Free/Premium Country   Device iPhone  Operating System iOS 11   My Question or Issue  I have being kicked out of my family account, and now I cannot pay premium bea...
  • SergioDavid
  • Roadie
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

spotify keeps declining my card

Plan3-month spotify premium for 99¢Country USADeviceiPhone 7+Operating SystemiOS 11.4 My Question or Issue I checked my card and i have like 8$ on it. every time i try to get the premium it says ‘payment failed, try again or use another payment metho...

  • Newbie
  • Plan 3-month spotify premium for 99¢ Country  USA Device iPhone 7+ Operating System iOS 11.4   My Question or Issue  I checked my card and i have like 8$ on it. every time i ...
  • Bittencourt
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Necesito ayuda

Necesito cancelar una cuenta premium pero no recuerdo el usuario y la contraseña. Y en el telefono que tenia la aplicacion ya no lo tengo

  • Newbie
  • Necesito cancelar una cuenta premium pero no recuerdo el usuario y la contraseña. Y en el telefono que tenia la aplicacion ya no lo tengo
  • SergioDavid
  • Roadie
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution For some reason Changed My Individual subscription to family subscription

PlanFree Now because of bad charging for family premiumCountry United States DeviceSamsung Galaxy 8, Operating SystemWindows 10 My Question or Issue Hello I ordered the student premium because I am enrolled at acc and wanted to get the discount. I ha...

  • Newbie
  • Plan Free Now because of bad charging for family premium Country United States  Device Samsung Galaxy 8,  Operating System Windows 10   My Question or Issue  Hello I...
  • SergioDavid
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Payment Issue at Upgrading

I would like to upgrade to a Student account (or at least a Premium) in Austria, since I reside here now and I therefore have an Austrian IP; moreover I made the account also here. The problem is I only have a Maestro Austrian Card and do not own a P...

  • Newbie
  • I would like to upgrade to a Student account (or at least a Premium) in Austria, since I reside here now and I therefore have an Austrian IP; moreover I made the account also here. The problem i...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes