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Please see below the most popular frequently asked questions.

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Subscriptions

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7870 Views
  • 23 replies
  • 2 likes
  • 7870 Views
  • 23 replies
  • 2 likes

Music gone from playlist

PlanFreeCountry United StatesDeviceiPhone 7+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently got off of Spotify premium and it seems like some of my music is gone from my playlists. Will it come back if I get pr...

  • Newbie
  • Plan Free Country  United States Device iPhone 7+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I recently got off of Spotify premium ...
  • Billy-J
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Double Withdrawl Monthly

PlanPremiumCountryNetherlands My Question or IssueSince September this year, I am an enrolled student and therefore have applied for the student discount. This means that instead of the usual 9.99 per month, I should get charged 4.99. Yet, every mont...

  • Newbie
  • Plan Premium Country Netherlands       My Question or Issue Since September this year, I am an enrolled student and therefore have applied for the student discount. This means ...
  • Billy-J
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Not my music is on history when open Spotify.

Hi, For a week now sometimes when I open Spotify on any device, the song that usually should be my last played, is not the music that I listened to before. And I found that there are a bunch of music/album that I never listen to, show up in my histor...

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  • Casual Listener
  • Hi, For a week now sometimes when I open Spotify on any device, the song that usually should be my last played, is not the music that I listened to before. And I found that there are a bunch of music...
  • Billy-J
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

change payment info

My Question or IssueThere is no option to change payment. It doesn't even show what payment option I am using. This is like a crucial thing for any subscription plan to show, and it currently does not. I have gone through all the links on the account...

  • Casual Listener
  •   My Question or Issue There is no option to change payment.  It doesn't even show what payment option I am using.  This is like a crucial thing for any subscription plan to sho...
  • Billy-J
  • Spotify Star
  • 499 Views
  • 3 replies
  • 1 likes
  • Credit Card
    Payment
  • 499 Views
  • 3 replies
  • 1 likes

Spotify premium stopped working

I’ve been a member of Spotify premium since October 2015. My last payment of £12.99 came out of my bank on 10th Jan 2018 but my premium account is no longer working - in fact when I log in it says I have a free account! Also I see now that a premium ...

  • Newbie
  • I’ve been a member of Spotify premium since October 2015. My last payment of £12.99 came out of my bank on 10th Jan 2018 but my premium account is no longer working - in fact when I log in it says I ...
  • Luke
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Premium

Mi pregunta es la siguiente acabo de ir al Oxxo mas cercano a mi casa e hice el pago de Spotify Premium por 99 pesos y mi cuenta no se ha convertido en cuenta Premium, porque es eso?

  • Newbie
  • Mi pregunta es la siguiente acabo de ir al Oxxo mas cercano a mi casa e hice el pago de Spotify Premium por 99 pesos y mi cuenta no se ha convertido en cuenta Premium, porque es eso?
  • Luke
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Signed-up for Free Trial of Premium but isn't Working

PlanFree/Premium < This is the entire point of my questionCountry: Australia DeviceOnline Chrome, MSI Laptop, Samsung Galaxy S7Operating SystemWindows 10, Android 8.0 My Question or IssueI installed the app on my phone today, signed up using Facebook...

  • Casual Listener
  • Plan Free/Premium < This is the entire point of my question Country: Australia   Device Online Chrome, MSI Laptop, Samsung Galaxy S7 Operating System Windows 10, Android 8.0 &nbs...
  • Billy-J
  • Spotify Star
  • 441 Views
  • 3 replies
  • 1 likes
  • 441 Views
  • 3 replies
  • 1 likes

I have a premium account but appears as free in android

Hello!I have a premium account since yesterday and it works properly in my PC but in my mobile (android) appears as a free one. I have restarted it, reinstall it, close all my accounts... And it doesn´t work.My mobile is a BQ Aquaris U2. What more sh...

  • Newbie
  • Hello! I have a premium account since yesterday and it works properly in my PC but in my mobile (android) appears as a free one. I have restarted it, reinstall it, close all my accounts... And it do...
  • Jose_M
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Country limitations

The person who should become the annual gift card cannot use the it because of country limitation. Please send a new code for Spain.This is incredible. We are talking about cash = gift cards

  • Casual Listener
  • The person who should become the annual gift card cannot use the it because of country limitation. Please send a new code for Spain. This is incredible. We are talking about cash = gift cards
  • Jemi
  • Spotify Legend
  • 417 Views
  • 3 replies
  • 0 likes
  • 417 Views
  • 3 replies
  • 0 likes

migrating subscription to new Spotify accojtv

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry CanadaDeviceIPhone SEOperating SystemiOS 10 My Question or Issuei have a spotify subscription with Fido Mobile. I...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  Canada Device IPhone SE Operating System iOS...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

changing year long premium to family plan

PlanPremiumCountry USADeviceSamsung Galaxy 8, XBox OneX, iPhone6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I bought the year long preium plan, thinking it was the family plan. I would like to have the family plan. Ho...

  • Newbie
  • Plan Premium Country  USA Device Samsung Galaxy 8, XBox OneX, iPhone6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I bought the ...
  • Bethany_Dawn
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Solved!! Wrong subscription

PlanPremiumCountry AustriaDeviceIPhone XOperating SystemiOS 12 My Question or Issue So, I've recently decided to try the 30-trial Premium, i've went ahead entered my PayPal, logged in and stuff and I honestly don't know maybe I messed up, but I've be...

  • Casual Listener
  •   Plan Premium Country  Austria Device IPhone X Operating System iOS 12   My Question or Issue  So, I've recently decided to try the 30-trial Premium, i've went ahead e...
  • RobertMcGregor
  • Casual Listener
  • 424 Views
  • 2 replies
  • 1 likes
  • 424 Views
  • 2 replies
  • 1 likes

Solved!! I am a verified Student but charged normal Premium price

PlanStudent Prenium Country CanadaDeviceiPod v6 and my laptopOperating System(iOS 11 (I think) and Windows 10) My Question or IssueI've been a verified student since August, but for the last two bill cycles I've been charged the full $9.99 instead of...

  • Visitor
  • Plan Student Prenium  Country  Canada Device iPod v6 and my laptop Operating System (iOS 11 (I think) and Windows 10)   My Question or Issue I've been a verified student sinc...
  • Maxim
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Problem with Spotify Student abroad

Hello,I am trying to take advantage of the Spotify Student offer, which I have succesfully verified. However, I ran into a problem when trying to pay. I am from the US going to school in Ireland, so it will not let me pay with my American card. When ...

  • Newbie
  • Hello, I am trying to take advantage of the Spotify Student offer, which I have succesfully verified. However, I ran into a problem when trying to pay. I am from the US going to school in Ireland,...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

ANNOYED

Hi I signed up for Spotify 4 months ago and then tried to cancel cause of the $16 a week well when I logged into my account it said I’m not premium yet it’s still taking money out of my account!! I’m not happy someone help!!! PlanPremiumCountryNew Ze...

  • Casual Listener
  • Hi I signed up for Spotify 4 months ago and then tried to cancel cause of the $16 a week well when I logged into my account it said I’m not premium yet it’s still taking money out of my account!! I’m...
  • Billy-J
  • Spotify Star
  • 287 Views
  • 3 replies
  • 0 likes
  • 287 Views
  • 3 replies
  • 0 likes

Premium account not recognized

PlanPremiumCountryUSADeviceGoogle Pixel & Google homeOperating SystemAndroid My Question or Issue Hi - I have a premiun account and I have been having issues to get google home to play songs in my account even though they are linked. I just went into...

  • Regular
  •   Plan Premium Country USA Device Google Pixel & Google home Operating System Android   My Question or Issue  Hi - I have a premiun account and I have been having issues...
  • Billy-J
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • Account subscription
    Premium accounts
  • 356 Views
  • 1 replies
  • 0 likes

Need Help!

I am being charged for my free account. I was up till recently a premium member. I had to change my password and in this process it has made me a free member.I have tried all the run around with sign out and sign in. I have even uninstalled and reins...

  • Casual Listener
  • I am being charged for my free account. I was up till recently a premium member. I had to change my password and in this process it has made me a free member. I have tried all the run around with si...
  • Billy-J
  • Spotify Star
  • 928 Views
  • 6 replies
  • 0 likes
  • 928 Views
  • 6 replies
  • 0 likes

Spotify premium won’t work

I paid for Spotify premium about have been using it trouble free for a few years now. 2 days ago it goes back to the free version. I last payed the bill on 27th feb 18. I have tried logging out and back in and also deleting the app and re installing....

  • Newbie
  • I paid for Spotify premium about have been using it trouble free for a few years now. 2 days ago it goes back to the free version. I last payed the bill on 27th feb 18. I have tried logging out and b...
  • Luke
  • Spotify Star
  • 441 Views
  • 1 replies
  • 1 likes
  • Mobile
  • 441 Views
  • 1 replies
  • 1 likes

I need help please

Hi I head paied my spotify Premium. But i dont have access animore . What can i do? On my bank account is the payment. I have spotify a couple of years now and head until this month no problems but this Time they booked it from my bank but it dosent ...

  • Newbie
  • Hi  I head paied my spotify Premium. But  i dont have access animore . What can i do?  On my bank account is the payment. I have spotify a couple of years now and head until this mon...
  • Luke
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 463 Views
  • 1 replies
  • 0 likes

Cargo por cambio de método de pago.

Hola. Verán, tengo un problema, hace 1 semana cambie mi metodo de pago de mi cuenta de Spotify, se me advirtió que se haría una aprobación, no un cobro, desde que hice eso, sigo esperando a que me devuelvan el dinero .¿Hay un periodo de tiempo predet...

  • Casual Listener
  • Hola.  Verán, tengo un problema, hace 1 semana cambie mi metodo de pago de mi cuenta de Spotify, se me advirtió que se haría una aprobación, no un cobro, desde que hice eso, sigo esperando...
  • Karensgi22
  • Music Fan
  • 554 Views
  • 1 replies
  • 2 likes
  • Accounts
    Payment
    Payment Problems
  • 554 Views
  • 1 replies
  • 2 likes