Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
Sajjadsiyam
Casual Listener
186376 Views
118 replies
12 likes

186376 Views
118 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
a month ago
TiBlack
Newbie
21158 Views
28 replies
4 likes

21158 Views
28 replies
4 likes

Improper Billing - Spotify for University students

Country BrazilDevice(iPhone 7 Plus) Operating System(iOS 12.1.4) My Question or Issue I always pay my subscription on the seventh day of the month, but after updating the payment method today I received a charge of R$ 10.00. My plan is Spotify for Un...

cliciacosta
Casual Listener
Country Brazil Device (iPhone 7 Plus) Operating System (iOS 12.1.4) My Question or Issue I always pay my subscription on the seventh day of the month, but after updat...
2019-02-25 1:23:17 PM
2019-02-26 7:44:38 PM
cliciacosta
Casual Listener
737 Views
2 replies
0 likes

737 Views
2 replies
0 likes

Superuser Contribution Mé cobraron 99 mxn pesos y mi pla es de estudiante

My Question or Issue Como hago para recuperar mi dinero o a quien reclamo verán contrate spotify plan de estudiante de 49 pesos mexicanos que se cobra cada mes pero me cobraron 99 pesos mexicanos y luego me cobraron otros 49 en el mismo mes y ya cheq...

Roberto15pp
Newbie
My Question or Issue Como hago para recuperar mi dinero o a quien reclamo verán contrate spotify plan de estudiante de 49 pesos mexicanos que se cobra cada mes pero me cobraron 99 pesos mexica...
2019-02-23 6:18:06 AM
2019-02-26 6:04:48 PM
Daisy
Spotify Legend
818 Views
1 replies
0 likes

818 Views
1 replies
0 likes

Charged RM4

hi I have been charged RM4 while I’m still in trial of premium. Please advise what this fee relates to? PlanPremium TrialCountry MalaysiaDeviceiPhone 7Operating SystemiOS 12

KanzSelv
Newbie
hi I have been charged RM4 while I’m still in trial of premium. Please advise what this fee relates to? Plan Premium Trial Country Malaysia Device iPhone 7 Operating System...
2019-02-26 3:03:10 PM
2019-02-26 5:32:41 PM
Brunelicia
Community Legend
987 Views
1 replies
0 likes

987 Views
1 replies
0 likes

poor recommendation algorithm

No offense. But I have to say that 'discover weekly' sucks, now half of them are from the musicians I've followed?? I thought it was a "discover", supposed to discover new things, not a "recap".Same as the daily mix. Plz hire some good algorithm engi...

ggemeny
Casual Listener
No offense. But I have to say that 'discover weekly' sucks, now half of them are from the musicians I've followed?? I thought it was a "discover", supposed to discover new things...
2019-02-25 2:46:00 PM
2019-02-26 3:10:03 PM
ggemeny
Casual Listener
1270 Views
2 replies
2 likes

1270 Views
2 replies
2 likes

Solved!! upgrade plan

PlanFree/PremiumCountry DevicOperating System My Question or IssueI currently have the premium subscription. I forgot to get the plan that include hulu. If i changed plans would i have to re pay full price or just 2.99 since the premium is 9.99

KXQuick
Newbie
Plan Free/Premium Country Devic Operating System My Question or Issue I currently have the premium subscription. I forgot to get the plan that include hulu. If i changed plans w...
2019-02-26 11:21:15 AM
2019-02-26 2:55:56 PM
Brunelicia
Community Legend
874 Views
1 replies
0 likes

874 Views
1 replies
0 likes

What happened to my subscription?

Country Sweden Me and my gf have premium family, never been any problems. Today were both back to free and spotify wants us to go premium even though we paid our bill just a couple of days ago. Just dont get it!Some help please.

malin747
Regular
Country Sweden Me and my gf have premium family, never been any problems. Today were both back to free and spotify wants us to go premium even&nbs...
2019-02-25 9:54:25 PM
2019-02-26 1:25:08 PM
Bittencourt
Spotify Star
2058 Views
5 replies
0 likes

2058 Views
5 replies
0 likes

Spotify Totalmente bugado

É o seguinte, já faz um bom tempo que uso o Spotify no PC e já me acostumei, não consigo usar outro player, mas o problema é um: As músicas não tocam. Do nada o Spotify não tocava algumas músicas (**bleep** da Iggy Azalea, Black Widow da Rita Ora, Ha...

Cataquete
Casual Listener
É o seguinte, já faz um bom tempo que uso o Spotify no PC e já me acostumei, não consigo usar outro player, mas o problema é um: As músicas não tocam. Do nada o Spotify não tocava algumas mú...
2019-02-24 12:06:14 AM
2019-02-26 2:19:12 AM
Bittencourt
Spotify Star
1029 Views
4 replies
0 likes

1029 Views
4 replies
0 likes

Can't locate the charged account

PlanFreeCountry USADevice Operating System My Question or Issue My account says I'm free but I've been charged 9.99 for many months. I've tried all suggestions to locate the charged account, including third party.

KellyLeigh
Newbie
Plan Free Country USA Device Operating System My Question or Issue My account says I'm free but I've been charged 9.99 for many months. I've tried all...
2019-02-25 6:50:15 PM
2019-02-25 7:03:05 PM
Brunelicia
Community Legend
538 Views
1 replies
1 likes

538 Views
1 replies
1 likes

Solved!! I paid for the 60 days free premium

I suscribed for the free premium from my phone, I saw I had to verify some payment method in case I forget to cancel and realized that there was a charge of 9,99€ what I supposed that was to confirm that I had money, but it wasn't like I though, I wa...

Raularbanies
Casual Listener
I suscribed for the free premium from my phone, I saw I had to verify some payment method in case I forget to cancel and realized that there was a charge of 9,99€ what I supposed that was to ...
2019-02-22 3:45:32 PM
2019-02-25 12:30:08 PM
Billy-J
Spotify Star
5625 Views
7 replies
0 likes

5625 Views
7 replies
0 likes

Please add yearly subscription!

PlanPremiumCountry GermanyDeviceWindows, Android, FireTV My Question or IssueThere is only automatic monthly payment, PLEASE add automatic annual payment, THANK YOU!

stefanflegel
Casual Listener
Plan Premium Country Germany Device Windows, Android, FireTV My Question or Issue There is only automatic monthly payment, PLEASE add automatic annual payment, THANK YOU! ...
2019-02-23 5:16:50 PM
2019-02-25 12:21:43 PM
Billy-J
Spotify Star
793 Views
5 replies
0 likes

793 Views
5 replies
0 likes

Solved!! Son cant submit details for family premium

Hi, I have sent my son an invite for my premium for family account. He has set up a profile, we have tried doing it through incognito windows, tried on his phone etc etc and it still doesn't allow us to submit his name and address to accept the invit...

NZWally
Regular
Hi, I have sent my son an invite for my premium for family account. He has set up a profile, we have tried doing it through incognito windows, tried on his phone etc etc and it still doesn't allow us...
2019-01-19 6:47:16 AM
2019-02-25 7:30:03 AM
NZWally
Regular
1314 Views
9 replies
0 likes

1314 Views
9 replies
0 likes

this is no give me back money

(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i want my mony back 5$

todoroki
Newbie
(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i want my mony back 5$
2019-02-24 8:53:10 PM
2019-02-24 9:09:44 PM
A_Musicophile
Community Legend
1455 Views
1 replies
0 likes

1455 Views
1 replies
0 likes

I’ve tried different payment methods and non of them seems to work. I used to be subscribed before

PlanPremiumCountry EgyptDeviceiPhone 6Operating SystemiOS 10 My Question or Issue

Lamisismaill
Newbie
Plan Premium Country Egypt Device iPhone 6 Operating System iOS 10 My Question or Issue
2019-02-24 7:32:25 AM
2019-02-24 5:52:15 PM
Brunelicia
Community Legend
705 Views
1 replies
0 likes

705 Views
1 replies
0 likes

Solved!! Gift card Hong Kong

Hi, I dont have a credit card and I what to upgrade to Premium. I went to Fortress, 7 Eleven and notice that gift card for 12 months Premium is for 576HKD but on your homepage it says 696HKD for 12 months.Do I get 12 months with the gift card? Steven...

Steven80
Casual Listener
Hi, I dont have a credit card and I what to upgrade to Premium. I went to Fortress, 7 Eleven and notice that gift card for 12 months Premium is for 576HKD but on your homepage it says 696HKD for 12 m...
2019-02-21 1:31:15 PM
2019-02-24 3:52:50 PM
Steven80
Casual Listener
4258 Views
2 replies
0 likes
Gift Card

4258 Views
2 replies
0 likes

Subscribed, but not getting Premium?

PlanPremierPays FranceDispositifSamsungSystème opérateur Android Ma question ou problème Bonjour,Je viens vers vous avec un problème avec Spotify.Ma femme a pris un compte Spotify famille, tous les membres de la famille n'ont plus accès à l'abonnemen...

sanmanu3377
Newbie
Plan Premier Pays France Dispositif Samsung Système opérateur Android Ma question ou problème Bonjour, Je viens vers vous avec un problème avec Spotify. Ma femme ...
2019-02-21 11:58:57 PM
2019-02-24 7:23:14 AM
OneByBoo
Roadie
1082 Views
1 replies
0 likes

1082 Views
1 replies
0 likes

Tentei os 30 dias grátis e fui cobrada no mesmo dia duas vezes

PlanFreeCountry BrazilDeviceIphone 5Operating SystemiOS 10 My Question or IssueOlá, coloquei os dados do meu cartao para obter os 30 dias gratis e depois de aceitar tudo apareceu uma mensagem ''Voce já obteve esse recurso de 30 dias gratis'' pois est...

isabelleabaz
Newbie
Plan Free Country Brazil Device Iphone 5 Operating System iOS 10 My Question or Issue Olá, coloquei os dados do meu cartao para obter os 30 dias gratis e depois de aceitar tudo...
2019-02-24 3:15:47 AM
2019-02-24 3:37:42 AM
Bittencourt
Spotify Star
606 Views
1 replies
0 likes

606 Views
1 replies
0 likes

I just opened a new banking account and now spotify isent accepting my banking card for payments

PlanFree/Premium Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Holliegreene3
Newbie
Plan Free/Premium Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2019-02-23 8:34:37 PM
2019-02-23 11:11:03 PM
Billy-J
Spotify Star
1405 Views
1 replies
0 likes

1405 Views
1 replies
0 likes

Giftcard disabled student discount

PlanPremium as of now (but I typically have the student discount for premium ) CountryUSA My Question or Issue I recieved a giftcard from someone and applied it to my account, not knowing that it wouldn't be applied to my current student discount pla...

ghosttrash
Casual Listener
Plan Premium as of now (but I typically have the student discount for premium ) Country USA My Question or Issue I recieved a giftcard from someone and applied it to my...
2019-02-22 2:30:25 AM
2019-02-23 7:07:42 PM
Billy-J
Spotify Star
981 Views
1 replies
0 likes

981 Views
1 replies
0 likes

Superuser Contribution Increased price

PlanPremiumCountry CanadaDevice Samsung Galaxy 7Operating System My Question or Issue Last month my payment was 9.99, however after getting a new card and getting a failed payment attempt I had to change to a family account for 5$ more after updating...

Coffeecoffee
Newbie
Plan Premium Country Canada Device Samsung Galaxy 7 Operating System My Question or Issue Last month my payment was 9.99, however after getting a new card and gettin...
2019-01-24 2:19:35 AM
2019-02-23 4:14:37 PM
Katerina
Spotify Legend
467 Views
2 replies
0 likes

467 Views
2 replies
0 likes

Valentine's day 60 days trial offer issue

Hello, I got an email from Spotify about 60 days trial offer for Valentines Day. When I entered my subscription information and opted for 60 days trial, it changed to 30days trial instead of 60 days. I tried the entire process again but somehow at th...

nishbass
Casual Listener
Hello, I got an email from Spotify about 60 days trial offer for Valentines Day. When I entered my subscription information and opted for 60 days trial, it changed to 30days trial instead of ...
2019-02-08 10:03:35 PM
2019-02-23 11:33:25 AM
Katerina
Spotify Legend
1146 Views
7 replies
1 likes

1146 Views
7 replies
1 likes

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