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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Sajjadsiyam
  • Casual Listener
  • 186376 Views
  • 118 replies
  • 12 likes
  • 186376 Views
  • 118 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • TiBlack
  • Newbie
  • 21158 Views
  • 28 replies
  • 4 likes
  • 21158 Views
  • 28 replies
  • 4 likes

Improper Billing - Spotify for University students

Country BrazilDevice(iPhone 7 Plus) Operating System(iOS 12.1.4) My Question or Issue I always pay my subscription on the seventh day of the month, but after updating the payment method today I received a charge of R$ 10.00. My plan is Spotify for Un...

  • Casual Listener
  • Country  Brazil Device (iPhone 7 Plus)  Operating System (iOS 12.1.4)   My Question or Issue  I always pay my subscription on the seventh day of the month, but after updat...
  • cliciacosta
  • Casual Listener
  • 737 Views
  • 2 replies
  • 0 likes
  • 737 Views
  • 2 replies
  • 0 likes

Superuser Contribution Mé cobraron 99 mxn pesos y mi pla es de estudiante

My Question or Issue Como hago para recuperar mi dinero o a quien reclamo verán contrate spotify plan de estudiante de 49 pesos mexicanos que se cobra cada mes pero me cobraron 99 pesos mexicanos y luego me cobraron otros 49 en el mismo mes y ya cheq...

  • Newbie
  • My Question or Issue  Como hago para recuperar mi dinero o a quien reclamo verán contrate spotify plan de estudiante de 49 pesos mexicanos que se cobra cada mes pero me cobraron 99 pesos mexica...
  • Daisy
  • Spotify Legend
  • 818 Views
  • 1 replies
  • 0 likes
  • 818 Views
  • 1 replies
  • 0 likes

Charged RM4

hi I have been charged RM4 while I’m still in trial of premium. Please advise what this fee relates to? PlanPremium TrialCountry MalaysiaDeviceiPhone 7Operating SystemiOS 12

  • Newbie
  • hi  I have been charged RM4 while I’m still in trial of premium. Please advise what this fee relates to?   Plan Premium Trial Country  Malaysia Device iPhone 7 Operating System...
  • Brunelicia
  • Community Legend
  • 987 Views
  • 1 replies
  • 0 likes
  • 987 Views
  • 1 replies
  • 0 likes

poor recommendation algorithm

No offense. But I have to say that 'discover weekly' sucks, now half of them are from the musicians I've followed?? I thought it was a "discover", supposed to discover new things, not a "recap".Same as the daily mix. Plz hire some good algorithm engi...

  • Casual Listener
  • No offense.   But I have to say that 'discover weekly' sucks, now half of them are from the musicians I've followed??  I thought it was a "discover", supposed to discover new things...
  • ggemeny
  • Casual Listener
  • 1270 Views
  • 2 replies
  • 2 likes
  • 1270 Views
  • 2 replies
  • 2 likes

Solved!! upgrade plan

PlanFree/PremiumCountry DevicOperating System My Question or IssueI currently have the premium subscription. I forgot to get the plan that include hulu. If i changed plans would i have to re pay full price or just 2.99 since the premium is 9.99

  • Newbie
  • Plan Free/Premium Country   Devic Operating System   My Question or Issue I currently have the premium subscription. I forgot to get the plan that include hulu. If i changed plans w...
  • Brunelicia
  • Community Legend
  • 874 Views
  • 1 replies
  • 0 likes
  • 874 Views
  • 1 replies
  • 0 likes

What happened to my subscription?

Country Sweden Me and my gf have premium family, never been any problems. Today were both back to free and spotify wants us to go premium even though we paid our bill just a couple of days ago. Just dont get it!Some help please.

  • Regular
  •   Country  Sweden     Me and my gf have premium family, never been any problems. Today were  both back to free and spotify wants us to go premium even&nbs...
  • Bittencourt
  • Spotify Star
  • 2058 Views
  • 5 replies
  • 0 likes
  • 2058 Views
  • 5 replies
  • 0 likes

Spotify Totalmente bugado

É o seguinte, já faz um bom tempo que uso o Spotify no PC e já me acostumei, não consigo usar outro player, mas o problema é um: As músicas não tocam. Do nada o Spotify não tocava algumas músicas (**bleep** da Iggy Azalea, Black Widow da Rita Ora, Ha...

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  • Casual Listener
  • É o seguinte, já faz um bom tempo que uso o Spotify no PC e já me acostumei, não consigo usar outro player, mas o problema é um: As músicas não tocam.   Do nada o Spotify não tocava algumas mú...
  • Bittencourt
  • Spotify Star
  • 1029 Views
  • 4 replies
  • 0 likes
  • 1029 Views
  • 4 replies
  • 0 likes

Can't locate the charged account

PlanFreeCountry USADevice Operating System My Question or Issue My account says I'm free but I've been charged 9.99 for many months. I've tried all suggestions to locate the charged account, including third party.

  • Newbie
  • Plan Free Country  USA Device   Operating System     My Question or Issue  My account says I'm free but I've been charged 9.99 for many months.  I've tried all...
  • Brunelicia
  • Community Legend
  • 538 Views
  • 1 replies
  • 1 likes
  • 538 Views
  • 1 replies
  • 1 likes

Solved!! I paid for the 60 days free premium

I suscribed for the free premium from my phone, I saw I had to verify some payment method in case I forget to cancel and realized that there was a charge of 9,99€ what I supposed that was to confirm that I had money, but it wasn't like I though, I wa...

  • Casual Listener
  •   I suscribed for the free premium from my phone, I saw I had to verify some payment method in case I forget to cancel and realized that there was a charge of 9,99€ what I supposed that was to ...
  • Billy-J
  • Spotify Star
  • 5625 Views
  • 7 replies
  • 0 likes
  • 5625 Views
  • 7 replies
  • 0 likes

Please add yearly subscription!

PlanPremiumCountry GermanyDeviceWindows, Android, FireTV My Question or IssueThere is only automatic monthly payment, PLEASE add automatic annual payment, THANK YOU!

  • Casual Listener
  • Plan Premium Country  Germany Device Windows, Android, FireTV   My Question or Issue There is only automatic monthly payment, PLEASE add automatic annual payment, THANK YOU!  ...
  • Billy-J
  • Spotify Star
  • 793 Views
  • 5 replies
  • 0 likes
  • 793 Views
  • 5 replies
  • 0 likes

Solved!! Son cant submit details for family premium

Hi, I have sent my son an invite for my premium for family account. He has set up a profile, we have tried doing it through incognito windows, tried on his phone etc etc and it still doesn't allow us to submit his name and address to accept the invit...

  • Regular
  • Hi, I have sent my son an invite for my premium for family account. He has set up a profile, we have tried doing it through incognito windows, tried on his phone etc etc and it still doesn't allow us...
  • NZWally
  • Regular
  • 1314 Views
  • 9 replies
  • 0 likes
  • 1314 Views
  • 9 replies
  • 0 likes

this is no give me back money

(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue i want my mony back 5$

  • Newbie
  •   (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  i want my mony back 5$
  • A_Musicophile
  • Community Legend
  • 1455 Views
  • 1 replies
  • 0 likes
  • 1455 Views
  • 1 replies
  • 0 likes

Solved!! Gift card Hong Kong

Hi, I dont have a credit card and I what to upgrade to Premium. I went to Fortress, 7 Eleven and notice that gift card for 12 months Premium is for 576HKD but on your homepage it says 696HKD for 12 months.Do I get 12 months with the gift card? Steven...

  • Casual Listener
  • Hi, I dont have a credit card and I what to upgrade to Premium. I went to Fortress, 7 Eleven and notice that gift card for 12 months Premium is for 576HKD but on your homepage it says 696HKD for 12 m...
  • Steven80
  • Casual Listener
  • 4258 Views
  • 2 replies
  • 0 likes
  • Gift Card
  • 4258 Views
  • 2 replies
  • 0 likes

Subscribed, but not getting Premium?

PlanPremierPays FranceDispositifSamsungSystème opérateur Android Ma question ou problème Bonjour,Je viens vers vous avec un problème avec Spotify.Ma femme a pris un compte Spotify famille, tous les membres de la famille n'ont plus accès à l'abonnemen...

  • Newbie
  • Plan Premier Pays  France Dispositif Samsung Système opérateur  Android   Ma question ou problème  Bonjour, Je viens vers vous avec un problème avec Spotify. Ma femme ...
  • OneByBoo
  • Roadie
  • 1082 Views
  • 1 replies
  • 0 likes
  • 1082 Views
  • 1 replies
  • 0 likes

Tentei os 30 dias grátis e fui cobrada no mesmo dia duas vezes

PlanFreeCountry BrazilDeviceIphone 5Operating SystemiOS 10 My Question or IssueOlá, coloquei os dados do meu cartao para obter os 30 dias gratis e depois de aceitar tudo apareceu uma mensagem ''Voce já obteve esse recurso de 30 dias gratis'' pois est...

  • Newbie
  • Plan Free Country  Brazil Device Iphone 5 Operating System iOS 10   My Question or Issue Olá, coloquei os dados do meu cartao para obter os 30 dias gratis e depois de aceitar tudo...
  • Bittencourt
  • Spotify Star
  • 606 Views
  • 1 replies
  • 0 likes
  • 606 Views
  • 1 replies
  • 0 likes

Giftcard disabled student discount

PlanPremium as of now (but I typically have the student discount for premium ) CountryUSA My Question or Issue I recieved a giftcard from someone and applied it to my account, not knowing that it wouldn't be applied to my current student discount pla...

  • Casual Listener
  •   Plan Premium as of now (but I typically have the student discount for premium )  Country USA  My Question or Issue  I recieved a giftcard from someone and applied it to my...
  • Billy-J
  • Spotify Star
  • 981 Views
  • 1 replies
  • 0 likes
  • 981 Views
  • 1 replies
  • 0 likes

Superuser Contribution Increased price

PlanPremiumCountry CanadaDevice Samsung Galaxy 7Operating System My Question or Issue Last month my payment was 9.99, however after getting a new card and getting a failed payment attempt I had to change to a family account for 5$ more after updating...

  • Newbie
  • Plan Premium Country  Canada Device  Samsung Galaxy 7 Operating System   My Question or Issue  Last month my payment was 9.99, however after getting a new card and gettin...
  • Katerina
  • Spotify Legend
  • 467 Views
  • 2 replies
  • 0 likes
  • 467 Views
  • 2 replies
  • 0 likes

Valentine's day 60 days trial offer issue

Hello, I got an email from Spotify about 60 days trial offer for Valentines Day. When I entered my subscription information and opted for 60 days trial, it changed to 30days trial instead of 60 days. I tried the entire process again but somehow at th...

  • Casual Listener
  •   Hello, I got an email from Spotify about 60 days trial offer for Valentines Day. When I entered my subscription information and opted for 60 days trial, it changed to 30days trial instead of ...
  • Katerina
  • Spotify Legend
  • 1146 Views
  • 7 replies
  • 1 likes
  • 1146 Views
  • 7 replies
  • 1 likes