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Ask here for help with Premium, payments and trials.
Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...
Hi, I paid for premium account but it is still free. And I pay it twice still not happened.
Boa noite!Fiz o pagamento de umaconta premium desde o dia 11/05 e o pagamento foi confirmando, contudo a conta continua free mesmo tendo sido pago.
PlanFree/PremiumCountryCanada DevicePC, BlackBerry KeyOneOperating SystemLinux, Android My Question or IssueHi, I have pay for the Premium service but my transaction has fail 3 times by the web site, I've received a notification from my bank that the...
PlanFamilyCountry MexicoDeviceCellphone and PC'sOperating SystemAndroid/windows My Question or Issue I have this problem. I have a family plan that it's paid every 13rd montly; but since yesterday i cant log in to any account, and if it happens, does...
I did not receive promotion and I was charged on the credit cardPlanPremiumCountryBrazil Device(Samsung Galaxy 9)Operating System(Android Oreo, Windows 10)My Question or Issue I received promotion email spotify 1.99 for 3 months, only a test was alre...
PlanCurrently Free/was premiumCountry Bulgaria My Question or Issue Recently I received the notification that spotify can't process my PayPal payment. I wanted to switch my paypal account, however, I maybe read the wrong article, so first of all I ca...
Payed 10 bucks for a Spotify gift card to renew my service. Just dropped to free, and keeps bugging me about getting the family plan. Snoused around and figured it's prolly cuz I have a Spotify app on my computer too, so I wont be burning up my phone...
i want to avail the spotify premium offer for 3 months that only cost 9 pesos but it says I am not eligible for that type of offer
I accidentally chose the wrong plan. And i payd for Premium and Stydent. How can i cancel Student and return money? Thank you!
PlanPremiumCountry EnglandDeviceSony Xperia z5 & SonosOperating System(iOS 10 My Question or IssueI have the Premium subscription and use my spotify on my Sonos at home. If my partner works from home and uses the spotify on the Sonos and I am listeni...
I paid for a 1 year subscription to spotify on March 12th when it asked me to update my subscription, and then when i tried to log in, it kept popping up with a box asking me to update my payment method for the subscription, even though i already hav...
I recently saw that the Spotify premium subscription I had on my second phone line went back to “free” because the contract had ended for that phone. I went to go and add Spotify premium to the phone but it says it doesn’t recognize the number becaus...
Como faço para usar a conta Premium que tenho no ps4 em outras plataformas?
So I set up the Spotify premium account on 4/30. I went to cancel it a few minutes ago and received a confirmation email, but it says I will have Spotify premium until 6/30. I check my receipts and it shows one receipt on 4/30 and another for 5/30. M...
PlanPremium My Question or IssueTuve problemas para completar mi pago el mes pasado y me dejaron la subscripción en pausa, cuando traté de actualizar la forma de pago ya no me deja pagar con la misma tarjeta, seguí la opción que dicen de hacerse free...
PlanFree/PremiumCountry DeviceiPhone Operating SystemiOS 11 My Question or Issue I have being kicked out of my family account, and now I cannot pay premium beacuase all my cards are being declined.
Plan3-month spotify premium for 99¢Country USADeviceiPhone 7+Operating SystemiOS 11.4 My Question or Issue I checked my card and i have like 8$ on it. every time i try to get the premium it says ‘payment failed, try again or use another payment metho...
Necesito cancelar una cuenta premium pero no recuerdo el usuario y la contraseña. Y en el telefono que tenia la aplicacion ya no lo tengo
PlanFree Now because of bad charging for family premiumCountry United States DeviceSamsung Galaxy 8, Operating SystemWindows 10 My Question or Issue Hello I ordered the student premium because I am enrolled at acc and wanted to get the discount. I ha...
I would like to upgrade to a Student account (or at least a Premium) in Austria, since I reside here now and I therefore have an Austrian IP; moreover I made the account also here. The problem is I only have a Maestro Austrian Card and do not own a P...