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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131412 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
65002 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
245848 Views
151 replies
13 likes
PlanFree/PremiumCountryUnited StatesDeviceSamsung Galaxy S10Operating SystemAndroid My Question or IssueHello, I bought a brand new Galaxy S10 and when I go to sign up for Premium through the app, it only shows a 30 day trial. I have heard of others ...
Plan Free/Premium Country United States Device Samsung Galaxy S10 Operating System Android My Question or Issue Hello, I bought a brand new Galaxy S10 and when I go to sign ...
Spotify Star
535 Views
1 replies
0 likes
So, I have been trying for some time now to activate the premium trial but nothing.It seems spotify cannot approve either my credit card or my paypal. I have been using these 2 since forever for online purchances and I don't get why it's so hard to d...
So, I have been trying for some time now to activate the premium trial but nothing. It seems spotify cannot approve either my credit card or my paypal. I have been using these 2 sinc...
Composer
478 Views
2 replies
0 likes
PlanFamily Plan PremiumCountryArgentinaDevicePocophone F1Operating SystemAndroidHi When my family subscription ended I pressed the big red bar to update my payment for a new family aubacription. It just happened to renovate the plan with the common p...
Plan Family Plan Premium Country Argentina Device Pocophone F1 Operating System Android Hi When my family subscription ended I pressed the big red bar to update my payment for a new f...
Spotify Star
600 Views
1 replies
0 likes
PlanPremiumCountryMexicoMy Question or IssueHi!I was paying the student discount in spotify but now i joined a family premium plan. How do i cancel my subscription in the student plan so i dont pay the following months?
Plan Premium Country Mexico My Question or Issue Hi! I was paying the student discount in spotify but now i joined a family premium plan. How do i cancel my subscription in the student p...
Spotify Star
2958 Views
1 replies
0 likes
PlanPremiumCountryAustralia DeviceiPhone 6SOperating System(iOS 10, Android Oreo, Windows 10,et My Question or IssueWith the new deal with Hulu, I’ve tried to redeem the deal but it says I’m not eligible. I pay the full Premium fee (even though I’m i...
Plan Premium Country Australia Device iPhone 6S Operating System (iOS 10, Android Oreo, Windows 10,et My Question or Issue With the new deal with Hulu, I’ve tried to redee...
Community Legend
3720 Views
3 replies
0 likes
So just in the last week or so I've noticed Spotify have started running short ads at the start of my favourite pocast. I thought I was paying a monthly fee to avoid ads, which I can't stand - what gives?!
So just in the last week or so I've noticed Spotify have started running short ads at the start of my favourite pocast. I thought I was paying a monthly fee to avoid ads, which I can't stand - what g...
Spotify Star
3075 Views
3 replies
1 likes
Hi, I'm currently subscribed to the Playstation Music plan, but want to take advantage of the new Hulu plan, or the student plan. I've turned off auto renewal for my Playstation Music plan, but my subscription does not end until the end of the month....
Hi, I'm currently subscribed to the Playstation Music plan, but want to take advantage of the new Hulu plan, or the student plan. I've turned off auto renewal for my Pla...
Community Legend
1565 Views
3 replies
0 likes
Não consegui a atualizar o pagamento da minha conta premium. Após várias tentativas, só aparecia falha no pagamento. Cancelei a conta premium, mas ao tentar assinar novamente permanece a falha no pagamento. Já tentei em 3 cartões diferentes. Em vário...
Não consegui a atualizar o pagamento da minha conta premium. Após várias tentativas, só aparecia falha no pagamento. Cancelei a conta premium, mas ao tentar assinar novamente permanece a falha no pag...
Spotify Star
491 Views
1 replies
0 likes
I was late making my payment to spotify this month, and when I updated my pay information, I accidentally left the premium+hulu option instead of my original family plan option. I want my old plan back, but I don't want to pay for premium+hulu AND th...
I was late making my payment to spotify this month, and when I updated my pay information, I accidentally left the premium+hulu option instead of my original family plan option. I want my old plan ba...
Community Legend
778 Views
1 replies
0 likes
I recently signed up for a 3 month trial and during both the second and third month of it I was still charged 14.99. I have just cancelled the subscription, but would like to be refunded the other two charges.
I recently signed up for a 3 month trial and during both the second and third month of it I was still charged 14.99. I have just cancelled the subscription, but would like to be refunded the other tw...
Spotify Legend
685 Views
2 replies
0 likes
PlanPremiumCountrySwedenDeviceHuawei Mate 20 ProOperating SystemAndroid My Question or IssueMy subscription payment failed at the end of last month. So yesterday when I was going to pay it the payment failed again through the Spotify website. I then ...
Plan Premium Country Sweden Device Huawei Mate 20 Pro Operating System Android My Question or Issue My subscription payment failed at the end of last month. So yesterday when I was g...
Community Legend
613 Views
1 replies
0 likes
PlanFree/PremiumCountryUSADeviceSamsung Galaxy S10+Operating SystemAndriod version 9 My Question or IssueI picked up my pre-ordered S10+ and when i signed up with a new account on spotify its only showing me the 30 day trial. The 6 month trial never ...
Plan Free/Premium Country USA Device Samsung Galaxy S10+ Operating System Andriod version 9 My Question or Issue I picked up my pre-ordered S10+ and when i signed up with a new accou...
Community Legend
438 Views
1 replies
0 likes
PlanFreeCountryPolandDeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, me and my fiance have diffrent adress but still we want to buy Spotify Family is this possible?
Plan Free Country Poland Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, me and my fiance have diffrent adress but still we want to buy S...
Community Legend
683 Views
1 replies
0 likes
PlanFreeCountryTurkeyDeviceSamsung Galaxy S6Operating SystemAndroid My Question or IssueSo i tried to upgrade from a free account to a family one but spotify somehow rejected my card the 4 times i tried ( even though my card had more money needed tha...
Plan Free Country Turkey Device Samsung Galaxy S6 Operating System Android My Question or Issue So i tried to upgrade from a free account to a family one but spotify somehow ...
Not applicable
1735 Views
2 replies
0 likes
Olá, recebi o e-mail confirmando o pagamento conforme anexo. Ainda aparece como Free[Imagem]
Olá, recebi o e-mail confirmando o pagamento conforme anexo. Ainda aparece como Free [Imagem]
Spotify Star
764 Views
5 replies
0 likes
PlanPremium for Family/Premium for StudentsCountryCanada My Question or IssueFor the past 3 months, I have been charged $4.99/month (the premium for students rate). However, I am currently on a premium for family plan, which is charged through my sis...
Plan Premium for Family/Premium for Students Country Canada My Question or Issue For the past 3 months, I have been charged $4.99/month (the premium for students rate). However, I am cur...
Spotify Star
378 Views
1 replies
0 likes
PremiumMexicoiPhone 7 PlusiOS 12.1.4 I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card still works perfect. What I can do?
Premium Mexico iPhone 7 Plus iOS 12.1.4 I got an email from Spotify telling me that the payment of my subscription did not happen. But the charges keep coming to my card and the card stil...
Community Legend
511 Views
1 replies
0 likes
PlanFamily PremiumCountryUSDeviceiPhone and DesktopOperating SystemWindows 10 My Question or IssueThis morning I tried opening Spotify and it is saying that I do not have an account. I was charged for my premium account a week ago and everything was ...
Plan Family Premium Country US Device iPhone and Desktop Operating System Windows 10 My Question or Issue This morning I tried opening Spotify and it is saying that I do not have an ...
Spotify Star
392 Views
3 replies
0 likes
I PlanPremium CountryThe NetherlandsDevice Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have verified my student account since September 2018 but I am still charged to this day the full Premium price. I have already c...
I Plan Premium Country The Netherlands Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have verified my student a...
Community Legend
411 Views
3 replies
0 likes
PlanPremiumCountryPhilippinesDeviceSamsung A9 2018Operating SystemAndroid Oreo My Question or IssueAttached is a screenshot from my IG. I just want to confirm if this is legit? Thank you
Plan Premium Country Philippines Device Samsung A9 2018 Operating System Android Oreo My Question or Issue Attached is a screenshot from my IG. I just want to confirm if this is...
Community Legend
277 Views
1 replies
0 likes
