Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 13473 Views
- 7 replies
- 0 likes
- 13473 Views
- 7 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1347 Views
- 19 replies
- 1 likes
- 1347 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47270 Views
- 20 replies
- 3 likes
- 47270 Views
- 20 replies
- 3 likes
Superuser Contribution Spotify Suddenly Charge Premium Family Subscription
Plan Premium Country Indonesia Device (Samsung Tab A 8.0 with S-Pen) Operating System (Android Nougat) My Question or Issue I have been charged for a premium family subscription without my knowledge and I don't receive any receipt from Spotify except...
- Plan Premium Country Indonesia Device (Samsung Tab A 8.0 with S-Pen) Operating System (Android Nougat) My Question or Issue I have been charged for a premium family s...
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- Roadie
- 1536 Views
- 1 replies
- 0 likes
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Premium 3 Month TrialPremium familySubscription
- 1536 Views
- 1 replies
- 0 likes
Solved!! can't update my credit card number
My Question or Issue I'm in the USA and trying to change my credit card billing number for Premium service. I have followed directions and gone to my subscription page but cannot find any place where I can click on "payment." I can only find option t...
- My Question or Issue I'm in the USA and trying to change my credit card billing number for Premium service. I have followed directions and gone to my subscription page but cann...
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- Spotify Star
- 707 Views
- 3 replies
- 0 likes
- 707 Views
- 3 replies
- 0 likes
Superuser Contribution Renewing & upgrading my account
PlanPremiumCountry UK but in Switzerland Device(iPhone, Macbook Operating SystemiOS 10 My Question or Issue I received a message saying payment had failed. I checked the account my subscription comes out of and there was money in there. Spotify never...
- Plan Premium Country UK but in Switzerland Device (iPhone, Macbook Operating System iOS 10 My Question or Issue I received a message saying payment ha...
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- Roadie
- 155 Views
- 1 replies
- 0 likes
- 155 Views
- 1 replies
- 0 likes
Superuser Contribution Changement de carte et problème de paiement
Si je veux changer ma carte de crédit dans mon compte je dois refaire une subcription familial. Ce qui veut dire que je dois renvoyer une invitation à toute la famille à chaque fois qu'il y a un problème. Je reçois un message pour me dire que le paie...
- Si je veux changer ma carte de crédit dans mon compte je dois refaire une subcription familial. Ce qui veut dire que je dois renvoyer une invitation à toute la famille à chaque fois qu'il y a un prob...
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- Roadie
- 5353 Views
- 1 replies
- 0 likes
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paiement
- 5353 Views
- 1 replies
- 0 likes
Paysefcard error
Helow i buy paysefcard but whan i won to pay with paysefcard i have error
- Helow i buy paysefcard but whan i won to pay with paysefcard i have error
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- Spotify Star
- 162 Views
- 1 replies
- 0 likes
- 162 Views
- 1 replies
- 0 likes
Charged twice
I was charged twice this month on my account, once for 5$ and another for 10$
- I was charged twice this month on my account, once for 5$ and another for 10$
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- Spotify Star
- 133 Views
- 1 replies
- 0 likes
- 133 Views
- 1 replies
- 0 likes
Premium on app but not on website
I paid Php129 using my card to avail premium. I see that I am premium in the app but in the website Im only Free. What should I do? Any suggestion? Thank You!
- I paid Php129 using my card to avail premium. I see that I am premium in the app but in the website Im only Free. What should I do? Any suggestion? Thank You!
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- Spotify Star
- 149 Views
- 1 replies
- 0 likes
- 149 Views
- 1 replies
- 0 likes
New Premium account and 2 charges
Signed up for premium and I got 2 emails - 1 says .99c for first 3 months and another saying 9.99 per month. On account it says I will be charged 9.99 on 18/01/18. I thought it was .99 for 1st 3 months. order ID is Thanks.
- Signed up for premium and I got 2 emails - 1 says .99c for first 3 months and another saying 9.99 per month. On account it says I will be charged 9.99 on 18/01/18. I thought it was .99 for 1...
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- Spotify Star
- 128 Views
- 1 replies
- 0 likes
- 128 Views
- 1 replies
- 0 likes
Student discount
I tried to purchase student premium but it wasn't working and it billed me 4 times
- I tried to purchase student premium but it wasn't working and it billed me 4 times
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- Spotify Star
- 191 Views
- 1 replies
- 0 likes
- 191 Views
- 1 replies
- 0 likes
Mobile carrier said spotify charged me with 0 after I applied for free trial.
PlanFreeCountry PhilippinesDeviceSamsung S5Operating SystemAndroid Jellybean I applied for a free trial of Spotify Premium. My mobile carrier already texted me that I was charged by Spotify. When I got back to the app, it still says that I am on Spot...
- Plan Free Country Philippines Device Samsung S5 Operating System Android Jellybean I applied for a free trial of Spotify Premium. My mobile carrier already texted me that I was ...
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- Spotify Star
- 751 Views
- 5 replies
- 0 likes
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Account subscription
- 751 Views
- 5 replies
- 0 likes
paying for premium, account showing as free
Hello Spotify Community,today I discovered that my account is no longer showing as premium, even though I am paying for it. I've already checked my account, and the monthly premium has been paid, I also got a reply saying the same from the payment se...
- Hello Spotify Community, today I discovered that my account is no longer showing as premium, even though I am paying for it. I've already checked my account, and the monthly premium has been paid, I...
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- Spotify Star
- 333 Views
- 3 replies
- 0 likes
- 333 Views
- 3 replies
- 0 likes
I can not charge my credit card for payment
Hi. Cancel my premium subscription because they could not charge me for my card, I followed the instructions I found in the help section of the payment method of the spotify page but I can not subscribe to premium because it does not allow me to ente...
- Hi. Cancel my premium subscription because they could not charge me for my card, I followed the instructions I found in the help section of the payment method of the spotify page but I can not subscr...
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- Spotify Star
- 177 Views
- 2 replies
- 0 likes
- 177 Views
- 2 replies
- 0 likes
Change country in order to pay for Premium
Hi, I got a French spotify account, but I'm currently in Brazil for 2 months, and I lost my credit card. My Premium was cancelled the day after and the country was changed to Brazil... Now I'm trying to upgrade again with my new card but Spotify won'...
- Hi, I got a French spotify account, but I'm currently in Brazil for 2 months, and I lost my credit card. My Premium was cancelled the day after and the country was changed to Brazil... Now I'm...
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- Spotify Star
- 180 Views
- 1 replies
- 0 likes
- 180 Views
- 1 replies
- 0 likes
Double charged
Hi there, I was on a 1-month free trial for Premium that was going to update today, however I decided to take up the $99 for 12 months promotion. I received notice from my credit card that I was charged both $9.99 and $99 dollars today. Obviously, I ...
- Hi there, I was on a 1-month free trial for Premium that was going to update today, however I decided to take up the $99 for 12 months promotion. I received notice from my credit card that I...
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- Spotify Star
- 124 Views
- 1 replies
- 0 likes
- 124 Views
- 1 replies
- 0 likes
double charged
I just signed up for school so I wanted to renew my premium with the student discount. I tried and it told me thy could not verify I was a student, no big deal I decided to pay for 9.99 premium and checked my back account to find I was charged twice....
- I just signed up for school so I wanted to renew my premium with the student discount. I tried and it told me thy could not verify I was a student, no big deal I decided to pay for 9.99 premium and c...
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- Spotify Star
- 118 Views
- 1 replies
- 0 likes
- 118 Views
- 1 replies
- 0 likes
Payment problems
I ve bought spotify premium but it doesnt show up I waited a day a logged out logged in but nothing happend.I used paypal but it seems to be everything all right with it.I really dont know why it isnt working pls help
- I ve bought spotify premium but it doesnt show up I waited a day a logged out logged in but nothing happend.I used paypal but it seems to be everything all right with it.I really dont know why it isn...
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- Spotify Star
- 139 Views
- 1 replies
- 0 likes
- 139 Views
- 1 replies
- 0 likes
I have been charged twice
I had previously been paying 12.99 on the App Store for subscription and at the start of this month I cancelled it so I could subscribe on the Spotify website for 9.99. €9.99 was taken from my account at the start of the month but today I topped up m...
- I had previously been paying 12.99 on the App Store for subscription and at the start of this month I cancelled it so I could subscribe on the Spotify website for 9.99. €9.99 was taken from my accoun...
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- Spotify Star
- 97 Views
- 1 replies
- 0 likes
- 97 Views
- 1 replies
- 0 likes
Can't change payment details
My credit card was lost and I am trying to change my payment details. But, when I select Update Your Payment Details I am taken to the Change Payment Details page and it reads " Loading. Please wait..." and it never loads. I have tried with both IE a...
- My credit card was lost and I am trying to change my payment details. But, when I select Update Your Payment Details I am taken to the Change Payment Details page and it reads " Loading. &...
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- Spotify Star
- 110 Views
- 1 replies
- 0 likes
- 110 Views
- 1 replies
- 0 likes
Lost premium account out of the blue?
A few weeks ago, I don’t even know if it was a full month, I redeemed 2 Spotify month long subscription gift cards. Today, my account went back to free. I know for a fact that I redeemed these gift cards less than 2 months ago. I assumed they were cu...
- A few weeks ago, I don’t even know if it was a full month, I redeemed 2 Spotify month long subscription gift cards. Today, my account went back to free. I know for a fact that I redeemed these gift c...
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- Spotify Star
- 99 Views
- 1 replies
- 0 likes
- 99 Views
- 1 replies
- 0 likes
Charges after canceling
Canceled my subscription over 4 months ago and keep getting charged. How and where do I go to get this taken care of?! This is absolutely ridiculous at this point. I have two accounts and neither have premium right now yet I'm still getting charged. ...
- Canceled my subscription over 4 months ago and keep getting charged. How and where do I go to get this taken care of?! This is absolutely ridiculous at this point. I have two accounts and neith...
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- Spotify Star
- 102 Views
- 1 replies
- 0 likes
- 102 Views
- 1 replies
- 0 likes