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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5123 Views
  • 23 replies
  • 2 likes
  • 5123 Views
  • 23 replies
  • 2 likes

I can not go back from Premium to free suscription and I've been charged in my credit card

PlanPremiumCountrySpainDeviceSamsung Galaxy 8Plus I got a free subscription to Spotify Premium 3 months ago and this subscription finished by late august. When I tried to cancel this free premium subscription to go back to Free subscription I couldn’...

  • Casual Listener
  • Plan Premium Country Spain Device Samsung Galaxy 8Plus   I got a free subscription to Spotify Premium 3 months ago and this subscription finished by late august. When I tried to...
  • Billy-J
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Spotify Doesn't Accept Both of My Cards

CountryTurkey My Question or Issue I've been using Premium for Family for months now and I was paying it with my Ininal card. Recently I got my own bank account and a debit card for that account. So yesterday (which was the payment day for spotify) B...

  • Newbie
  •   Country Turkey   My Question or Issue  I've been using Premium for Family for months now and I was paying it with my Ininal card. Recently I got my own bank account and a debit ...
  • Luke
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Solved!! Email Offer Not registering

I got an email eralier today from hello@spotify.com with the title "Play it out loud: Premium is free for 30 days," but when I clicked the link, I was just sent to the regular subscription page, with some referral tags in the URL, one was (utm_campai...

  • Casual Listener
  •      I got an email eralier today from hello@spotify.com with the title "Play it out loud: Premium is free for 30 days," but when I clicked the link, I was just sent to the regular s...
  • Billy-J
  • Spotify Star
  • 512 Views
  • 5 replies
  • 0 likes
  • 512 Views
  • 5 replies
  • 0 likes

Premium charges

PlanFree/PremiumCountry PhilippinesDeviceOppo F7Operating SystemAndroid My Question or Issue:This app has been charging 4times on my account even though my subscription was free. I don't know how to cancel my subscription, and when I go to help and f...

  • Newbie
  • Plan Free/Premium Country  Philippines Device Oppo F7 Operating System Android   My Question or Issue: This app has been charging 4times on my account even though my subscription ...
  • Billy-J
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Superuser Contribution School Email

PlanStudent PremiumCountry USA My Question or IssueI had a student account about 2 years ago. I switched streaming services but now want to go back to spotify. I forgot my account information so I signed up again and tried to sign up for the student ...

  • Newbie
  •   Plan Student Premium Country  USA  My Question or Issue I had a student account about 2 years ago. I switched streaming services but now want to go back to spotify. I forgot my...
  • Jemi
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify me está cobrando quincenalmente

Apenas pague en el inicio de este mes y me va a cobrar $149 el dia 16, ya esta esta cobrando quincenalmente Spotify??PlanFamily PlanCountry MexicoDevice(iPhone 8,Motorola)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Apenas pague en el inicio de este mes y me va a cobrar $149  el dia 16, ya esta esta cobrando quincenalmente Spotify?? Plan Family Plan Country  Mexico Device (iPhone 8,Motorola) Ope...
  • Jemi
  • Spotify Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Daily Mix disappearing from Your Library

It is not just dealing mixes but all the music that I have selected downthrough the years have been taken away and further more I am planning onSpotify while your company each month for 13 or more months then taking$9.99 premium membership each of th...

  • Casual Listener
  • It is not just dealing mixes but all the music that I have selected down through the years have been taken away and further more I am planning on Spotify while your company each month for 13 or mor...
  • Jemi
  • Spotify Legend
  • 188 Views
  • 2 replies
  • 0 likes
  • 188 Views
  • 2 replies
  • 0 likes

Can’t login on my account but Spotify still charges me every month.

PlanPremiumCountry The NetherlandsDeviceiPhone 6sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue So a few months ago I made an account to get 3 months premium for free I paid €1 for it. My phone died and I had to login ba...

  • Casual Listener
  • Plan Premium Country  The Netherlands Device iPhone 6s Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  So a few months ago I made an acc...
  • D_G
  • Music Fan
  • 278 Views
  • 5 replies
  • 0 likes
  • 278 Views
  • 5 replies
  • 0 likes

I CAN'T PAY WITH MY VISA DEBIT!!!

I just moved from Norway to US, and now I can't re-subscribe my Premium. I changed the country, I DO have money on my card etc etc. This is soo frustrating!! What do I do, before I change service?

  • Casual Listener
  • I just moved from Norway to US, and now I can't re-subscribe my Premium. I changed the country, I DO have money on my card etc etc. This is soo frustrating!! What do I do, before I change service? &...
  • Billy-J
  • Spotify Star
  • 872 Views
  • 3 replies
  • 0 likes
  • 872 Views
  • 3 replies
  • 0 likes

Why cant I subscribe to Premium?

PlanPremium Family??Country SwedenDeviceHuawei honor 7 liteOperating SystemAndroid Oreo My Question or Issue Somehow my subscriptionhas changed to "Premium Family", and when i try to change it to only premium, it's not available for my account. Why? ...

  • Newbie
  • Plan Premium Family?? Country  Sweden Device Huawei honor 7 lite Operating System Android Oreo   My Question or Issue   Somehow my subscriptionhas changed to "Premium F...
  • Billy-J
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Family Subscription- Listen Simultaneously

Hello, I recently upgraded my premium account to a family account. but i am having some issues. we all have our seperate account but when my sister is online i cant listen to my music (and also the other way around). Spotify probably thinks we are on...

  • Casual Listener
  •   Hello,   I recently upgraded my premium account to a family account. but i am having some issues. we all have our seperate account but when my sister is online i cant listen to my musi...
  • Billy-J
  • Spotify Star
  • 275 Views
  • 3 replies
  • 0 likes
  • 275 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My Premium Account HACKED/Taken over

Plan: PremiumFree/PremiumCountry: NZ My Question or Issue My Prem account has been taken over. When I log in, the profile pic is not mine, the DOB has been changed and my playlsits gone, replaced by the peron who has taken over my account.Loging dets...

  • Casual Listener
  • Plan: Premium Free/Premium Country: NZ       My Question or Issue   My Prem account has been taken over. When I log in, the profile pic is not mine, the DOB has been chang...
  • Daisy
  • Spotify Legend
  • 546 Views
  • 5 replies
  • 1 likes
  • 546 Views
  • 5 replies
  • 1 likes

How do I sign up for a premium acct, and add my son's already existing acct to our family plan?

PlanFree/PremiumCountry Device(iPhone)Operating System(iOS) My Question or Issue I just created a spotify account, and want to sign up for a family premium service. However, how to I bridge my son's already existing account, to our new family premium...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone) Operating System (iOS)   My Question or Issue  I just created a spotify account, and want to sign up for a family premium service....
  • Jose_M
  • Spotify Star
  • 224 Views
  • 1 replies
  • 1 likes
  • 224 Views
  • 1 replies
  • 1 likes

Charged for an extra month.

PlanFreeCountry US My Question or Issuei recently canceled my Spotify premium account but was still charged an extra month.

  • Casual Listener
  •   Plan Free Country US     My Question or Issue i recently canceled my Spotify premium account but was still charged an extra month.  
  • Billy-J
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Free Spotify Premium From Emails

Hey,From my emails, Spotify has given me 60 days free premium. However, when I try to claim it, I have to enter credit card info. Is there any way that I can claim it without adding the credit card info? Thanks in advance!

  • Casual Listener
  •     Hey, From my emails, Spotify has given me 60 days free premium. However, when I try to claim it, I have to enter credit card info. Is there any way that I can claim it without adding...
  • Billy-J
  • Spotify Star
  • 694 Views
  • 5 replies
  • 0 likes
  • 694 Views
  • 5 replies
  • 0 likes

Gift card nor working

My dad bought 2 gift cards one for my brother and one for me in a gas station.The guy probably forgot to activate it. We can't find the reciet, my dad is going to try to return to the station tomorrow. But if they don't want to activate? Is there any...

  • Newbie
  • My dad bought 2 gift cards one for my brother and one for me in a gas station. The guy probably forgot to activate it. We can't find the reciet, my dad is going  to try to return to the station...
  • Jose_M
  • Spotify Star
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Problema Factiración

PlanPremiumCountry ArgentinaDeviceXiaomi 4AOperating SystemAndroid My Question or Issue Estimados, tengo un problema en la factuación, desde hace varios meses me estan cobrando 2 veces por el mismo plan. Como puede ser posible?

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  • Newbie
  • Plan Premium Country  Argentina Device Xiaomi 4A Operating System Android   My Question or Issue  Estimados, tengo un problema en la factuación, desde hace varios meses me es...
  • Jose_M
  • Spotify Star
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Moving to another country

Hi! I'm a Premium Spotify user and I just recently moved from Latvia to Germany. I wanted to change my payment details (and preferably also my country of location) from a Latvian to a German Master card, however, when I enter the card details I get a...

  • Casual Listener
  • Hi! I'm a Premium Spotify user and I just recently moved from Latvia to Germany. I wanted to change my payment details (and preferably also my country of location) from a Latvian to a German Master c...
  • Luke
  • Spotify Star
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes