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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

Anonymous_Saiyan

Visitor

75578 Views

20 replies

101 likes

  • 75578 Views
  • 20 replies
  • 101 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

140524 Views

69 replies

10 likes

Premium for Family
  • 140524 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

81102 Views

89 replies

4 likes

  • 81102 Views
  • 89 replies
  • 4 likes

Solved!! Joined a Family Premium subscription but my previous Premium is still deducted to my credit

PlanPremium for familyCountryPhilippinesDeviceSamsung Galaxy J7+Operating SystemAndroid Nougat My Question or IssueI joined Family premium around Jan 29, 2019 but prior to that I was subscribed to regular premium. On Feb 17, the premium of 129 PhP wa...

Casual Listener

Plan Premium for family Country Philippines Device Samsung Galaxy J7+ Operating System Android Nougat   My Question or Issue I joined Family premium around Jan 29, 2019 but prior to th...

Aruji

Casual Listener

640 Views

4 replies

0 likes

  • 640 Views
  • 4 replies
  • 0 likes

Premium isn’t working

PlanFree/PremiumCountryAustralia Device(iPhone XS Max)Operating System(iOS 10, Android Oreo, Windows 10,etc I’ve subscribed to Spotify premium but in the app it’s saying my subscription is free. I tried to log someone into my account on their device ...

Visitor

  Plan Free/Premium Country Australia  Device (iPhone XS Max) Operating System (iOS 10, Android Oreo, Windows 10,etc   I’ve subscribed to Spotify premium but in the app ...

OneByBoo

Roadie

653 Views

1 replies

0 likes

  • 653 Views
  • 1 replies
  • 0 likes

I need to know the address I entered on my Spotify premium family plan to invite my partner.

My Question or IssueMy partner and I have jsut moved in together, and I wanted to add him to my family plan, but I can't remember the exact address I wrote for the family plan I registered back then. So how do I get this info? For him to register and...

Newbie

  My Question or Issue My partner and I have jsut moved in together, and I wanted to add him to my family plan, but I can't remember the exact address I wrote for the family plan I registered ...

OneByBoo

Roadie

629 Views

1 replies

0 likes

  • 629 Views
  • 1 replies
  • 0 likes

How to change Premium subscription

None of the below information is required. However, the more (iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI forgot to cancel my premium subscription and now I have an amount blocked in my bank account, is anything I can do?

Newbie

None of the below information is required. However, the more  (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I forgot to cancel my premium subscription and now I ha...

marcaevans

Composer

489 Views

1 replies

0 likes

  • 489 Views
  • 1 replies
  • 0 likes

No puedo aceptar la invitación de mi hija

Hola. Tengo plan familiar, y al apretar sobre el link de ACEPTAR invitación, me arroja a la página de la cuenta, sin aceptarme.Queda como enviada la invitación, pero al confirmar simplemente no confirma!He visto los otros posts, y No me consultó sobr...

Newbie

Hola. Tengo plan familiar, y al apretar sobre el link de ACEPTAR invitación, me arroja a la página de la cuenta, sin aceptarme. Queda como enviada la invitación, pero al confirmar simplemente no con...

marcaevans

Composer

495 Views

1 replies

0 likes

  • 495 Views
  • 1 replies
  • 0 likes

Ondanks betaling is het Family abonnoment verdwenen

Free/PremiumBelgium My Question or IssueMijn gezin en ik betalen nu al eel lange tijd elke maand het Family abonnoment.Dit wordt elke maand automatisch afgetrokken van onze rekening. Ook deze maand was dit het geval. De laatste betaling was namelijk ...

Newbie

Free/Premium Belgium   My Question or Issue Mijn gezin en ik betalen nu al eel lange tijd elke maand het Family abonnoment. Dit wordt elke maand automatisch afgetrokken van onze rekening. O...

marcaevans

Composer

472 Views

1 replies

0 likes

  • 472 Views
  • 1 replies
  • 0 likes

Payment with debit card

PlanFree/PremiumCountryUSOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHow do I pay for premium with a USAA debit card?

Visitor

Plan Free/Premium Country US Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue How do I pay for premium with a USAA debit card?

marcaevans

Composer

854 Views

1 replies

0 likes

  • 854 Views
  • 1 replies
  • 0 likes

already existing hulu account

I have both a hulu and a spotify account. my spotify account says i can get hulu for free through spotify. will i have to start a new account or better option can i link these to already existing accounts together.

Visitor

I have both a hulu and a spotify account. my spotify account says i can get hulu for free through spotify. will i have to start a new account or better option can i link these to ...

OneByBoo

Roadie

507 Views

1 replies

0 likes

Hulu
  • 507 Views
  • 1 replies
  • 0 likes

Is there no 9.99€ method anymore?

PlanPremiumCountryFinlandDeviceHuawei p20 lite My Question or IssueSpotify is trying to charge me for family premium even though I have never chosen it. I have 13 euros on my bank account ready to pay for the 9.99€ version but it didn't work. When I ...

Visitor

Plan Premium Country Finland Device Huawei p20 lite   My Question or Issue Spotify is trying to charge me for family premium even though I have never chosen it. I have 13 euros on my ban...

OneByBoo

Roadie

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

Family spotify without permission

PlanFamily/PremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueMy problem started on my July 2018 bill on the 15th you guys decided to charge me for Family premium , I never decided this and never authorized th...

Visitor

  Plan Family/Premium Country Canada Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue My problem started on my July 2018 bill on the 15th you gu...

Maxim

Spotify Star

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Solved!! Upgraded to Spotify Premium for Family - HULU Subscription GONE

PlanSpotify Premium for FamiliesCountryUSA My Question or IssueI've been a Spotify Premium user for a while. I was thrilled to receive a free Hulu subscription. After raving about Spotify for a long time, my wife finally asked me to upgrade to a Prem...

Casual Listener

Plan Spotify Premium for Families Country USA   My Question or Issue I've been a Spotify Premium user for a while. I was thrilled to receive a free Hulu subscription. After raving about Sp...

xxaiwaxx

Casual Listener

1980 Views

2 replies

2 likes

  • 1980 Views
  • 2 replies
  • 2 likes

I Can't change my CreditCard - No puedo cambiar la Ttarjeta de Credito

PlanPremiumCountryChileDeviceiPhone 8Operating SystemWindows 10My Question or Issue Estoy cambiando la tarjeta de credito con la que pago la suscripción y me alerta de que esta no pertenece a mi país ¬¬, actualicen su información por favor. Debo camb...

Casual Listener

Plan Premium Country Chile Device iPhone 8 Operating System Windows 10 My Question or Issue   Estoy cambiando la tarjeta de credito con la que pago la suscripción y me alerta de que es...

CMellaAbadal

Casual Listener

1008 Views

7 replies

0 likes

  • 1008 Views
  • 7 replies
  • 0 likes

Superuser Contribution Sharing to Instagram Story Not Working

PlanPremiumCountry ChileDeviceSamsung Galaxy Note 9Operating SystemAndroid 9 My Question or Issue Al momento de querer compartir lo que estoy reproduciendo en instagran stories no me aparece la opcion, Spotify esta en al version 8.4.95.785 e Instagra...

Casual Listener

Plan Premium Country  Chile Device Samsung Galaxy Note 9 Operating System Android 9   My Question or Issue  Al momento de querer compartir lo que estoy reproduciendo en insta...

Katerina

Spotify Legend

982 Views

3 replies

0 likes

  • 982 Views
  • 3 replies
  • 0 likes

Solved!! Error Using Hulu With Linked Premium Account

Since the news broke that we can have a base Hulu plan free with our Spotify Premium account, I linked the two in order to benefit from this. Ever sense, whenever I go to Hulu's main page the attached screenshot is what I'm presented with. I can acce...

Casual Listener

Since the news broke that we can have a base Hulu plan free with our Spotify Premium account, I linked the two in order to benefit from this. Ever sense, whenever I go to Hulu's main page the attache...

aaksern

Casual Listener

783 Views

2 replies

0 likes

  • 783 Views
  • 2 replies
  • 0 likes

I bought Spotify premium for the wrong account

So basically, this morning I bought a Spotify premium subscription with student discount, but accidentally did it for the wrong account... I thought about buying it again for the good account and then cancel the other subscription, but the thing is I...

Visitor

So basically, this morning I bought a Spotify premium subscription with student discount, but accidentally did it for the wrong account... I thought about buying it again for the good account and the...

Brunelicia

Community Legend

647 Views

1 replies

0 likes

  • 647 Views
  • 1 replies
  • 0 likes

UK Premium Accounts and Hulu

I've been reading about the Hulu being free for Spotify Premium users but is it just available to subscribers in the USA?

Visitor

I've been reading about the Hulu being free for Spotify Premium users but is it just available to subscribers in the USA?  

Loxer

Community Legend

5069 Views

1 replies

0 likes

Hulu-spotify
uk
  • 5069 Views
  • 1 replies
  • 0 likes

Solved!! Can we not gift subscriptions anymore?

I remember a few months back I was able to gift a 1-month subscription to a friend. I plugged in my payment info, they received an email, and all was good. Now not only can I not find that option, I don't see anything anywhere that says that this fea...

Casual Listener

I remember a few months back I was able to gift a 1-month subscription to a friend. I plugged in my payment info, they received an email, and all was good. Now not only can I not find that option, I ...

Matsudano

Casual Listener

865 Views

2 replies

0 likes

  • 865 Views
  • 2 replies
  • 0 likes

Playlist functionality

I am new to Spotify and I am used to Pandora functionality. I have created a playlist in my Spotify Premium account and have added music to it, but it seems limited to only the exact songs I've added to the playlist/ How do I get Spotify to automatic...

Casual Listener

I am new to Spotify and I am used to Pandora functionality. I have created a playlist in my Spotify Premium account and have added music to it, but it seems limited to only the exact songs I've added...

Bittencourt

Spotify Star

654 Views

3 replies

0 likes

  • 654 Views
  • 3 replies
  • 0 likes

Student Subscription Issues

I went through the verification to prove I'm a student and had the $5.99 plan showing on my account, but I was charged the regular price of $9.99 and when I check my account it's not showing the student rate anymore, but the regular rate. How do I go...

Visitor

I went through the verification to prove I'm a student and had the $5.99 plan showing on my account, but I was charged the regular price of $9.99 and when I check my account it's not showing the stud...

OneByBoo

Roadie

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes