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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10360 Views
  • 23 replies
  • 2 likes
  • 10360 Views
  • 23 replies
  • 2 likes

Made to change date on gift card

I bought a gift card on the Spotify and the date to receive the gift card for some reason has to be the next day so will I receive a receipt on that day instead of now?

  • Casual Listener
  • I bought a gift card on the Spotify and the date to receive the gift card for some reason has to be the next day so will I receive a receipt on that day instead of now? 
  • Billy-J
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Premium Subscription

PlanPremiumCountry IsraelDeviceGalaxy J5Operating SystemAndroid Oreo My Question or Issue I want to cancel my premium account but have been unable to. I don't know my username or password and I also tried looking for spotify files on my phone but can...

  • Casual Listener
  • Plan Premium Country  Israel Device Galaxy J5 Operating System Android Oreo   My Question or Issue  I want to cancel my premium account but have been unable to.  I ...
  • Billy-J
  • Spotify Star
  • 379 Views
  • 4 replies
  • 0 likes
  • 379 Views
  • 4 replies
  • 0 likes

Being charged twice through paypal on different accounts

Hi there,I am in the UK and currently pay for the family plan. The £14.99 comes out via paypal on 1st of the month which is fine- I can track it in both my bank account and spotify account. All good so far. However, I noticed I have been charged on a...

  • Newbie
  •   Hi there, I am in the UK and currently pay for the family plan. The £14.99 comes out via paypal on 1st of the month which is fine- I can track it in both my bank account and spotify accoun...
  • Billy-J
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Credicard number change

PlanPremiumCountry BrazilDeviceiPhone XOperating SystemIOS 12.1 My Question or Issue Just changed credicard number and was charged R$10.00 (around US$2.50). Is it right ? why ?

  • Newbie
  •   Plan Premium Country  Brazil Device iPhone X Operating System IOS 12.1   My Question or Issue  Just changed credicard number and was charged R$10.00 (around US$2.50)....
  • Billy-J
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pagamenti NON dovuti su account FREE

-Piano gratuito-Nazione Italia -Dispositivo Samsung 7 edge-Sistema operativo Android La mia domanda o problema:Su Paypal ci sono prelievi di € .9,99 da Aprile 2018, ma ho 2 account GRATIS.-cirogatto era Premium, ma da Aprile 2018 è stato disdetto e t...

  • Newbie
  • -Piano gratuito -Nazione Italia  -Dispositivo Samsung 7 edge -Sistema operativo Android  La mia domanda o problema: Su Paypal ci sono prelievi di € .9,99 da Aprile 2018, ma ho 2 a...
  • Guido
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Solved!! Switch from premium to family plan - how to

PlanPremium - promotion in Thailand (13THB for the first 3 months)CountryThailandDeviceiPhone SE, Mac book airOperating SystemiOS11.4.1 My Question or IssueHi, I have subscribed to Spotify premium for 3 months. The promo will be done on Sep 29.Howeve...

  • Casual Listener
  •   Plan Premium - promotion in Thailand (13THB for the first 3 months) Country Thailand Device iPhone SE, Mac book air Operating System iOS11.4.1   My Question or Issue Hi, &nbsp...
  • Jose_M
  • Spotify Star
  • 911 Views
  • 3 replies
  • 1 likes
  • 911 Views
  • 3 replies
  • 1 likes

Superuser Contribution Mensagem de erro

Boa tarde, Quando vou fazer a aquisicao do premium via boleto, depois que preencho o formulario corretamente, aparece a mensagem que foi preenchido incorretamente. Sendo assim, nao consigo a emissao do boleto.

  • Newbie
  • Boa tarde,   Quando vou fazer a aquisicao do premium via boleto, depois que preencho o formulario corretamente, aparece a mensagem que foi preenchido incorretamente. Sendo assim, nao consigo a...
  • Guido
  • Spotify Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paying through PayPal

PlanPremiumCountry PhilipinesDeviceHp Notebook / Google PixelOperating SystemWin 10 & Android My Question or Issue I'm trying to pay for premium subscription through paypal, but all i get is message "We’re sorry. We weren’t able to complete your paym...

  • Casual Listener
  • Plan Premium Country  Philipines Device Hp Notebook / Google Pixel Operating System Win 10 & Android   My Question or Issue  I'm trying to pay for premium subscription th...
  • Guido
  • Spotify Legend
  • 3367 Views
  • 5 replies
  • 0 likes
  • 3367 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can't sign up for premium

PlanFreeCountryUSA DeviceChrome book HP, Samsung Galaxy S8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can't seem to get a premium account. I have an american express, and even though I type everything in correctly, i...

  • Casual Listener
  • Plan Free Country USA  Device Chrome book HP, Samsung Galaxy S8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I can't seem to get a premium ...
  • Guido
  • Spotify Legend
  • 472 Views
  • 5 replies
  • 0 likes
  • 472 Views
  • 5 replies
  • 0 likes

Superuser Contribution Changed phone and doesn’t recognize my premium account

PlanPremiumCountrychile Device(iPhone 8Operating SystemiOS 8 My Question or Issue I just changed from android to iPhone and I don’t have access to my premium account which is still being charged!!!

  • Casual Listener
  • Plan Premium Country chile   Device (iPhone 8 Operating System iOS 8   My Question or Issue  I just changed from android to iPhone and I don’t have access to my premium acco...
  • Guido
  • Spotify Legend
  • 534 Views
  • 5 replies
  • 1 likes
  • 534 Views
  • 5 replies
  • 1 likes

Superuser Contribution Find friends throught number or make them put in their name in general

I am barely able to find any friends and my "Facebook friends" according to Spotify is very minimal, it states that I have one friend who uses Spotify which I know is far from true. I feel like this should be just as easy as finding somone on social ...

  • Newbie
  • I am barely able to find any friends and my "Facebook friends" according to Spotify is very minimal, it states that I have one friend who uses Spotify which I know is far from true.  I feel like...
  • Peter
  • Spotify Legend
  • 526 Views
  • 1 replies
  • 1 likes
  • 526 Views
  • 1 replies
  • 1 likes

Solved!! Family to Premium issue (also redeemed codes)

PlanFamilyCountry Italy My Question or IssueI'm trying to end my Family subscription and get the usual Premium.I downgraded from Family to Premium and had to wait for the month to end in order to get all the procedure done. I should now have my Premi...

  • Visitor
  • Plan Family Country  Italy   My Question or Issue I'm trying to end my Family subscription and get the usual Premium. I downgraded from Family to Premium and had to wait for the mont...
  • Billy-J
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Connecting existing spotify account with Starbucks Partner application?

My Question or Issue I am trying to activate Premium as it is provided for Starbucks Partners. I have clicked the link here (https://partner-provisioning.spotify.com/starbucks/), and clicked "Get Premium". Upon which I log in via facebook, and I clic...

  • Newbie
  •   My Question or Issue  I am trying to activate Premium as it is provided for Starbucks Partners. I have clicked the link here (https://partner-provisioning.spotify.com/starbucks/), and c...
  • Billy-J
  • Spotify Star
  • 736 Views
  • 1 replies
  • 0 likes
  • 736 Views
  • 1 replies
  • 0 likes

South Africa Payment Issue

I have been trying to get premium for over a week now. I've tried 4 different cards, different devices even different accounts. I received can subscription email, i've done the troubleshooting steps, gone incognito, changed country, I have done EVERY...

  • Casual Listener
  • I have been trying to get premium for over a week now. I've tried 4 different cards, different devices even different accounts. I received can subscription email, i've done the troubleshooting steps,...
  • Billy-J
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Student Discount but Charged for Full Premium

Free/Premium: Premium for Students Country: Australia My Question or Issue:Hi, I have been subscribed to spotify premium for students and have been paying $5.99 a month the past year, however, I was charged $11.99 this month and when I change my plan...

  • Newbie
  •   Free/Premium: Premium for Students  Country: Australia   My Question or Issue: Hi, I have been subscribed to spotify premium for students and have been paying $5.99 a month the ...
  • Billy-J
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • Payment
    Subscription
  • 347 Views
  • 1 replies
  • 0 likes

Bank details have been used.

PlanFreeCountrySouth Africa DeviceiPhone 7Operating SystemiOS 10 My Question or IssueI would like to know how I can make sure that someone else has cancelled their subscription which has used my bank details. I have contacted my bank and due to it no...

  • Newbie
  • Plan Free Country South Africa   Device iPhone 7 Operating System iOS 10   My Question or Issue I would like to know how I can make sure that someone else has cancelled their sub...
  • Billy-J
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Payment Issue

Hello,I've been using Spotify Premium since 2016. I am quite satisfied and glad to use it. But last 2 months I have had problem with payment. My subscription on auto-renewing. But 2 months ago, I couldn't enter my Premium account. It was on free mode...

  • Music Fan
  •    Hello, I've been using Spotify Premium since 2016. I am quite satisfied and glad to use it. But last 2 months I have had problem with payment. My subscription on auto-renewing. Bu...
  • Billy-J
  • Spotify Star
  • 197 Views
  • 1 replies
  • 0 likes
  • 197 Views
  • 1 replies
  • 0 likes

Solved!! When will I be charged?

I'm a new member, currently on the 30-day trial for premium. I'm planning on going to the family plan, but i'm not sure when I will be charged. Will I be charged as soon as I click "Start my premium for family" or after the free trail ?

  • Newbie
  •  I'm a new member, currently on the 30-day trial for premium. I'm planning on going to the family plan, but i'm not sure when I will be charged. Will I be charged as soon as I click "Start my pr...
  • Billy-J
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! Can someone help me to get my new 30 day free Premium subscription work in my apps?

WPlanPremium (30 day free trial)CountrySwedenDeviceiPhone XS and iPad Operating systemiOS 12.1 My Question or IssueI had a previous premium subscription with my work email address that I can’t use anymore (after quitting my job). I therefore ended th...

  • Casual Listener
  • WPlan Premium (30 day free trial) Country Sweden Device iPhone XS and iPad  Operating system iOS 12.1   My Question or Issue I had a previous premium subscription with my work ema...
  • BlackPillow
  • Composer
  • 343 Views
  • 3 replies
  • 0 likes
  • 343 Views
  • 3 replies
  • 0 likes

Superuser Contribution Reproducir después y otras sugerencias

poder ver la publicidad en el telefono sin bloquear la pantalla a cambio de no tantas restrisiones

  • Regular
  • poder ver la publicidad en el telefono sin bloquear la pantalla  a cambio de no tantas restrisiones 
  • Peter
  • Spotify Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes