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Subscriptions

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61523 Views
  • 25 replies
  • 5 likes
  • 61523 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36698 Views
  • 19 replies
  • 2 likes
  • 36698 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28005 Views
  • 16 replies
  • 3 likes
  • 28005 Views
  • 16 replies
  • 3 likes

Only 1 month premium.

So last month ago on friday the 13th I bought spotify premium with paysafecard. Im a million percent sure Id get the first month free and then pay for the second month. But now after 1 month I lost my premium. I feel robbed, like if im right I alread...

  • Newbie
  • So last month ago on friday the 13th I bought spotify premium with paysafecard. Im a million percent sure Id get the first month free and then pay for the second month. But now after 1 month I lost m...
  • Maxim
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Assinatura de casal

Olá, gostaria de saber se é possivel assinar apenas entre duas pessoas o aplicativo, sem precisar ser o familia.

  • Newbie
  • Olá, gostaria de saber se é possivel assinar apenas entre duas pessoas o aplicativo, sem precisar ser o familia.
  • Bittencourt
  • Spotify Star
  • 596 Views
  • 1 replies
  • 0 likes
  • 596 Views
  • 1 replies
  • 0 likes

Unable to update my country

Hi,I am trying to change my country on my Premium Account, but when I fill in the info about my credit card issued in my new country of residence, it does not give me the option to update the country, but to update another payment method only.How can...

  • Newbie
  • Hi, I am trying to change my country on my Premium Account, but when I fill in the info about my credit card issued in my new country of residence, it does not give me the option to update the count...
  • jloef1
  • Newbie
  • 203 Views
  • 4 replies
  • 0 likes
  • 203 Views
  • 4 replies
  • 0 likes

Will i get my playlists back ?

Hi, i am currently using my first free month of spotify premium. I made a few playlist (i don't use spotify offline) but i want to change the way i pay for the subscription later. so my question is will i get my playlists back after i cancel my free ...

  • Casual Listener
  • Hi, i am currently using my first free month of spotify premium. I made a few playlist (i don't use spotify offline) but i want to change the way i pay for the subscription later. so my question...
  • ola1906
  • Casual Listener
  • 127 Views
  • 2 replies
  • 0 likes
  • 127 Views
  • 2 replies
  • 0 likes

Premium not recognised

Recently upgraded to an iPhone 8. Despite still paying my £9.99 a month as always new phone is not recognising me as a premium customer. None of my playlists are there - all my songs gone etc! Very frustrating!!

  • Casual Listener
  • Recently upgraded to an iPhone 8. Despite still paying my £9.99 a month as always new phone is not recognising me as a premium customer. None of my playlists are there - all my songs gone etc! Very f...
  • Maxim
  • Spotify Star
  • 164 Views
  • 3 replies
  • 0 likes
  • 164 Views
  • 3 replies
  • 0 likes

Cannot cancel subscription

Hi, Spotify team. I've been ur user for about 2 years when I'm in US. I'm now moving out to other countries where ur service is not covered. I wonder how I can cancel my subscription? I tried go through the official guide, but it keeps telling me the...

  • Casual Listener
  • Hi, Spotify team. I've been ur user for about 2 years when I'm in US. I'm now moving out to other countries where ur service is not covered. I wonder how I can cancel my subscription? I tried go...
  • YuuuZeee
  • Casual Listener
  • 140 Views
  • 2 replies
  • 0 likes
  • 140 Views
  • 2 replies
  • 0 likes

I paid two times

Hello ! I am a new member of spotify premium. I paid first time at 11.5.18 and second time 12.5.18 by mistake. How can we solve my problem ? Could you send an e-mail to me ?(*snip*) Thanks for helping.

  • Newbie
  • Hello !   I am a new member of spotify premium. I paid first time at 11.5.18 and second time 12.5.18 by mistake. How can we solve my problem ? Could you send an e-mail to me ?(*snip*)   ...
  • Luke
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

cant cancel my subsciptrion

hey so i have had spofity for over an half year great and all but my dad got the family subscription and i subscribed to that now i dont know how to cancel my premium subscribtion or does it do that automaticaly?

  • Newbie
  • hey so i have had spofity for over an half year great and all but my dad got the family subscription and i subscribed to that now i dont know how to cancel my premium subscribtion or does it do that ...
  • Maxim
  • Spotify Star
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Charged for an unfinished student registration

I was unable to complete the student registration and my credit card has been charged. It’s already past the 48 hour pending trail and my money hasn’t been given back, I’ve checked with my bank. My account is still free, is there a way to complete th...

  • Visitor
  • I was unable to complete the student registration and my credit card has been charged. It’s already past the 48 hour pending trail and my money hasn’t been given back, I’ve checked with my bank. My a...
  • Maxim
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Switched to Family Plan

I just switched to a family premium plan from a normal premium plan and I was wondering if I'm still paying for the individual plan as well as the family plan. I didn't cancel the individual plan before I joined the Family plan. Thanks

  • Newbie
  • I just switched to a family premium plan from a normal premium plan and I was wondering if I'm still paying for the individual plan as well as the family plan. I didn't cancel the individual plan bef...
  • Sammo115
  • Newbie
  • 135 Views
  • 1 replies
  • 0 likes
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium por PayPal Chile

La pregunta es simple, como puedo conseguir una cuenta de spotify premium pagando por PayPal en Chile

  • Newbie
  • La pregunta es simple, como puedo conseguir una cuenta de spotify premium pagando por PayPal en Chile 
  • Cristian22
  • Newbie
  • 12130 Views
  • 4 replies
  • 6 likes
  • 12130 Views
  • 4 replies
  • 6 likes

Paguei mas não está liberado meu Spotify Premium

Já foi debitado do meu cartão porém não está liberado

  • Newbie
  • Já foi debitado do meu cartão porém não está liberado
  • Bittencourt
  • Spotify Star
  • 11327 Views
  • 59 replies
  • 7 likes
  • 11327 Views
  • 59 replies
  • 7 likes

FAVOR FROM PREMIUM MEMBERS

I urge you all who are paying for spotify premium to cancel your subscription as you are now simply paying for what Spotify approves you to listen to. Their new policy to remove certain artists that they dont like (as there is no conviction) is clear...

  • Newbie
  • I urge you all who are paying for spotify premium to cancel your subscription as you are now simply paying for what Spotify approves you to listen to. Their new policy to remove certain artists that ...
  • Maxim
  • Spotify Star
  • 199 Views
  • 1 replies
  • 1 likes
  • 199 Views
  • 1 replies
  • 1 likes

Premium with a partner

I have got Premium with a Partner, Rogers. But I want to cancel this to add Premium for family. Otherwise, I am ont with Rogers anymore. Can you help me ?

  • Newbie
  • I have got Premium with a Partner, Rogers. But I want to cancel this to add Premium for family. Otherwise, I am ont with Rogers anymore. Can you help me ?
  • Bethany_Dawn
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

5 pending spotify charges on credit card

I finally got verified by the student thing but now i see 5 charges on my credit card for 4.99 each from spotify that are pending. I've entered my info a couple times in confusion as spotify does not indicate that your premium is pending but i did no...

  • Casual Listener
  • I finally got verified by the student thing but now i see 5 charges on my credit card for 4.99 each from spotify that are pending. I've entered my info a couple times in confusion as spotify does not...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

No owner account premium family

Created a premium family subscription for me and my wife.Her account has a premium family plan but my does not. My account have no recorded payments for premium or family premium (I had premium before). Now i can´t edit our family subscription since ...

  • Visitor
  • Created a premium family subscription for me and my wife. Her account has a premium family plan but my does not. My account have no recorded payments for premium or family premium (I had premium bef...
  • Snorlax143
  • Regular
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Why am I hearing ads for albums I own?

I was moved over to Spotify from Groove when they sunset Groove service. I logged in today to listen to some of my albums - which were purchased through Groove and I own. Why am I hearing Spotify ads?? I am not using the streaming service of Spotfiy,...

  • Newbie
  • I was moved over to Spotify from Groove when they sunset Groove service. I logged in today to listen to some of my albums - which were purchased through Groove and I own. Why am I hearing Spotif...
  • Snorlax143
  • Regular
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Premium refund

Okay, so i canceled my spotify premium after last months payment, and i still got charged, is there any way i can get it refunded?

  • Newbie
  • Okay, so i canceled my spotify premium after last months payment, and i still got charged, is there any way i can get it refunded?
  • Snorlax143
  • Regular
  • 584 Views
  • 2 replies
  • 0 likes
  • 584 Views
  • 2 replies
  • 0 likes