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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52597 Views
  • 23 replies
  • 4 likes
  • 52597 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32933 Views
  • 19 replies
  • 2 likes
  • 32933 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22181 Views
  • 8 replies
  • 1 likes
  • 22181 Views
  • 8 replies
  • 1 likes

Superuser Contribution subscription problem

How do I remove a spotify account from a facebook proflie to link a new spotify account to my facebook & I have been charged for spotify premium but I'm unable to use features I have paid for, could anyone help with this..

  • Newbie
  • How do I remove a spotify account from a facebook proflie to link a new spotify account to my facebook & I have been charged for spotify premium but I'm unable to use features I have paid for, co...
  • Alfredo
  • Roadie
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for Students

I got an email saying my Spotify Premium for Students + HULU expires in 7 days. When I click on "Extend Subscription" it takes me the home page and asks me to log in to my account. When I go to my account settings it will only let me change the plan ...

  • Newbie
  • I got an email saying my Spotify Premium for Students + HULU expires in 7 days. When I click on "Extend Subscription" it takes me the home page and asks me to log in to my account. When I go to my ac...
  • Alfredo
  • Roadie
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Superuser Contribution 2 accounts

Apparently I have 2 accounts. One logging in with Facebook where most of my selected music, play list, etc., are. And another account with my email and password. I upgraded my subscription to Premium but I ignore which account this was applied to. Se...

  • Newbie
  • Apparently I have 2 accounts. One logging in with Facebook where most of my selected music, play list, etc., are. And another account with my email and password.  I upgraded my subscription to P...
  • Alfredo
  • Roadie
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Estou pagando faz dois meses a conta premiu mas continuo free

Faz dois meses que vem descontando no meu cartão a assintarura mas continuo free. Nunca consegui usar a premium, e o pior que não tem nem a opção de cancelamento. Acredito que probela pode ser quando criei a conta. Criei pelo facebook onde o email é ...

  • Newbie
  • Faz dois meses que vem descontando no meu cartão a assintarura mas continuo free. Nunca consegui usar a premium, e o pior que não tem nem a opção de cancelamento. Acredito que probela pode ser quando...
  • Bittencourt
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes

Solved!! Não consigo ser premium

Boa tarde, Estou tentando fazer o upgrade para o Spotify Premium, mas no app aparece a mensagem “Não é possível adquirir o Spotify Premium neste aplicativo". Utilizo Iphone 7 Apple com IOS 11.3 Alguém sabe como resolvo?

  • Casual Listener
  • Boa tarde,   Estou tentando fazer o upgrade para o Spotify Premium, mas no app aparece a mensagem “Não é possível adquirir o Spotify Premium neste aplicativo".   Utilizo Iphone 7 ...
  • Bittencourt
  • Spotify Star
  • 21147 Views
  • 5 replies
  • 8 likes
  • 21147 Views
  • 5 replies
  • 8 likes

Superuser Contribution Help!!

I tried signing up for premium with the student discount twice and then verified I was a student and was able to sign up, but I just checked and saw that I've been charged three payments of $4.99 right now. Why did I get charged so many times and can...

  • Newbie
  • I tried signing up for premium with the student discount twice and then verified I was a student and was able to sign up, but I just checked and saw that I've been charged three payments of $4.99 rig...
  • Alfredo
  • Roadie
  • 193 Views
  • 3 replies
  • 0 likes
  • 193 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't change country, can't change credit card

FAQs say that changing payment card will prompt a menu to change the country. This doesn't happen. I'm just told to change the country. I check how to do this, and am told to change the card. I check my profile/account, and the option to change the c...

  • Newbie
  • FAQs say that changing payment card will prompt a menu to change the country. This doesn't happen. I'm just told to change the country.    I check how to do this, and am told to change th...
  • Villvaudda
  • Newbie
  • 208 Views
  • 2 replies
  • 1 likes
  • 208 Views
  • 2 replies
  • 1 likes

Premium on PS4 don't work on phone

I pay'd for premium on my playstation 4 but when i log into my phone it's still the free version. Tried to log out and then in again but it did'nt work. Any idea's about my problem?

  • Casual Listener
  • I pay'd for premium on my playstation 4 but when i log into my phone it's still the free version. Tried to log out and then in again but it did'nt work. Any idea's about my problem?
  • Simeon_
  • Regular
  • 362 Views
  • 3 replies
  • 0 likes
  • 362 Views
  • 3 replies
  • 0 likes

Superuser Contribution How do I cancel?

If you're going to keep adding rap to the music you feed me, I'm going to need a different provider.

  • Regular
  • If you're going to keep adding rap to the music you feed me, I'm going to need a different provider.
  • kresty
  • Regular
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

Change countries and subscription

I am trying to change the country in my profile and accordingly my payment subscription for the premium account. While i try to update the payment details to the new country, it does not allow me to update the new card. It states I need to update the...

  • Newbie
  • I am trying to change the country in my profile and accordingly my payment subscription for the premium account.  While i try to update the payment details to the new country, it does not allow...
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

I cancelled my subscription with Rogers and I am trying to open the family premium plan with Spotify

I cancelled my subscription with Rogers and I am trying to open the family premium plan with Spotify, but spotify think my email is still associated with a Rogers account. But it is not. How can I set up the family premium plan.

  • Newbie
  • I cancelled my subscription with Rogers and I am trying to open the family premium plan with Spotify, but spotify think my email is still associated with a Rogers account.  But it is not.  ...
  • Maxim
  • Spotify Star
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cargo no reconocido

Me apareció un cargo recurrente en mi tarjeta de un supuesta compra que hice a PAYPAL MÉXICO CR, y me dice Spotify que es un pago que se hace para comprobar si tú tarjeta está funcionado y que después se regresa el dinero, pero, ¿Como y cuando me reg...

  • Newbie
  • Me apareció un cargo recurrente en mi tarjeta de un supuesta compra que hice a PAYPAL MÉXICO CR, y me dice Spotify que es un pago que se hace para comprobar si tú tarjeta está funcionado y que despué...
  • LUPIT_20G
  • Casual Listener
  • 1188 Views
  • 2 replies
  • 0 likes
  • 1188 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify + Hulu

Hey there! I saw this lovely article on Facebook this morning: https://tinyurl.com/yaxybk2n However I signed up for this months ago! And I am currently paying $5 for both. Is my subscription fee going to raise by $7 all of a sudden? Or will it not be...

  • Casual Listener
  • Hey there! I saw this lovely article on Facebook this morning: https://tinyurl.com/yaxybk2n   However I signed up for this months ago! And I am currently paying $5 for both. Is my subscri...
  • arecinella
  • Casual Listener
  • 208 Views
  • 4 replies
  • 0 likes
  • 208 Views
  • 4 replies
  • 0 likes

Superuser Contribution Downgraded to free after monthly subscription payment

Hello Spotify! My account was suddenly downgraded to 'free' however my credit card was charge my monthly subscription fee. Please help! Need music in my life.Thank you.

  • Newbie
  • Hello Spotify!   My account was suddenly downgraded to 'free' however my credit card was charge my monthly subscription fee. Please help! Need music in my life. Thank you.
  • yikchi05
  • Newbie
  • 155 Views
  • 2 replies
  • 0 likes
  • 155 Views
  • 2 replies
  • 0 likes

Fui cobrado indevidamente

Fiz uma conta no spotfy e tentei fazer um upgrade para o premium porém não consegui, tanto que foi cancelado o valor que tinha sido cobrado no meu cartão de crédito e minha conta continuou free, porém depois de um mês fui cobrado no cartão de crédito...

  • Visitor
  • Fiz uma conta no spotfy e tentei fazer um upgrade para o premium porém não consegui, tanto que foi cancelado o valor que tinha sido cobrado no meu cartão de crédito e minha conta continuou free, poré...
  • Bittencourt
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Fui cobrado duas vezes

Olá. Tenho uma assinatura familiar, para mim e minha família, mas por algum motivo fui cobrado duas vezes. Recebi uma cobrança de 16,90 (preço do plano Premium) e uma de 26,90( Plano Família). Já chequei e minha única assinatura é a familiar. O que f...

  • Casual Listener
  • Olá. Tenho uma assinatura familiar, para mim e minha família, mas por algum motivo fui cobrado duas vezes. Recebi uma cobrança de 16,90 (preço do plano Premium) e uma de 26,90( Plano Família). Já che...
  • Bittencourt
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Payal

Hi, I joined premium spotify yesterday and payed with paypal.since i didn't have the "radio" option over the app i wanted to canceled my account and rejoin with a different one.but now it seems that i can't go premium (im trying to pay with paypal bu...

  • Newbie
  • Hi,   I joined premium spotify yesterday and payed with paypal. since i didn't have the "radio" option over the app i wanted to canceled my account and rejoin with a different one. but now i...
  • SergioDavid
  • Roadie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

I cant cancel my subscription. HELP

I want to cancel my subscription but I cant. I can just renew it. What should I do? help

  • Casual Listener
  • I want to cancel my subscription but I cant. I can just renew it. What should I do? help
  • Maxim
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daily mix dispirited after subscription

After I start the premium subscription I stop getting daily mix, Why? I really liked them...

  • Casual Listener
  • After I start the premium subscription I stop getting daily mix, Why? I really liked them...
  • Alfredo
  • Roadie
  • 164 Views
  • 3 replies
  • 0 likes
  • 164 Views
  • 3 replies
  • 0 likes