Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
129135 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Moderator
57797 Views
87 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
233363 Views
144 replies
13 likes
Soy de México y tengo a un amigo fuera de mi país (España) y tengo ganas de regalarle un mes de Spotify Premium.He buscado y no he encontrado Form alguna de hacerlo a si que preguntaré aquí. ¿Hay forma de hacer lo que quiero hacer?
Soy de México y tengo a un amigo fuera de mi país (España) y tengo ganas de regalarle un mes de Spotify Premium. He buscado y no he encontrado Form alguna de hacerlo a si que preguntaré aquí. ...
Casual Listener
1366 Views
4 replies
0 likes
PlanFree/Premium (wanting to sign up for a pre-pay plan)CountryUnited StatesDeviceSamsung s5 and Windows 10My Question or Issue I'm trying to buy a one time month of Spotify Premium, due to the fact that I cannot sign up for subscriptions using a Vis...
Plan Free/Premium (wanting to sign up for a pre-pay plan) Country United States Device Samsung s5 and Windows 10 My Question or Issue I'm trying to buy a one time month of Spotify Premiu...
Community Legend
735 Views
1 replies
0 likes
Hi, I tried to accept the invite for Spotify family but it said I could only change spotify families once a year?The main account holder just reset the subscription because of an address issue, but the address is similar to the previous time.Could so...
Hi, I tried to accept the invite for Spotify family but it said I could only change spotify families once a year? The main account holder just reset the subscription because of an ad...
Community Legend
2009 Views
1 replies
0 likes
PlanPremiumCountry United StatesDeviceSamsung S8+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Due to work, we have two houses in separate parts of the state.I would like confirmation that the Premium Family Plan will b...
Plan Premium Country United States Device Samsung S8+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Due to work, we have two houses...
Spotify Star
254 Views
1 replies
0 likes
So I didn't check my email account and I totally missed the verification notification (which went to SPAM by the way) and now I'm stuck at free Spotify and my brother who is the owner of the premium family account sent me an invite but it still says ...
So I didn't check my email account and I totally missed the verification notification (which went to SPAM by the way) and now I'm stuck at free Spotify and my brother who is the owner of the premium ...
Spotify Star
362 Views
1 replies
1 likes
I’ve changed my Spotify subscription from premium to premium for family two days ago so that my mother could enjoy Spotify premium. However when I tried to add her, we realised that the country in my account is Ireland and hers is Spain, hence I cann...
I’ve changed my Spotify subscription from premium to premium for family two days ago so that my mother could enjoy Spotify premium. However when I tried to add her, we realised that the country in my...
Newbie
459 Views
2 replies
0 likes
PlanPremiumCountryPhilippinesDeviceAsus Zenfone 4 MaxOperating SystemAndroid Oreo My Question or IssueHello.I have noticed someone else using my account without my permission somehow around a month ago, and now I've logged out everywhere and changed ...
Plan Premium Country Philippines Device Asus Zenfone 4 Max Operating System Android Oreo My Question or Issue Hello. I have noticed someone else using my account without my permission...
Spotify Legend
452 Views
2 replies
0 likes
Minha conta Premium foi cancelada por um equívoco. Gostaria de saber se como recuperar um conta
Minha conta Premium foi cancelada por um equívoco. Gostaria de saber se como recuperar um conta
Spotify Star
455 Views
3 replies
0 likes
I have premium for a student, I am in Barcelona/Spain and I can't see "activate Hulu account". How can I do it?Thank you
I have premium for a student, I am in Barcelona/Spain and I can't see "activate Hulu account". How can I do it? Thank you
Spotify Star
340 Views
1 replies
0 likes
Hi,When i try to purchase a gift card in Singapore and use a local payment method, it does not complete the transaction and says payment failed. Has anyone from Singapore faced such a scenario and had it solved? ThanksRajaram
Hi, When i try to purchase a gift card in Singapore and use a local payment method, it does not complete the transaction and says payment failed. Has anyone from Singapore faced such a scenario and ...
Spotify Legend
589 Views
1 replies
0 likes
So I currently subscribe to spotify student premium plan and activate Hulu.However when I go to Hulu it still asks me to sign up and select a plan. I try to go from the account page on spotify but it doesnt change anything.Anyone know what is going o...
So I currently subscribe to spotify student premium plan and activate Hulu. However when I go to Hulu it still asks me to sign up and select a plan. I try to go from the account p...
Spotify Star
251 Views
1 replies
0 likes
Hi, II bough the yearly subscription and I want to cancel it because when signing up because of an error from Spotify (it said there was no connection with sign up servers but I still got the e-mail confirmation mail so I continued the process throug...
Hi, II bough the yearly subscription and I want to cancel it because when signing up because of an error from Spotify (it said there was no connection with sign up servers but I still got the e-mail ...
Spotify Star
250 Views
1 replies
0 likes
I have reciepts that I paid (twice in fact) in my account but my friend has not recieved an email with the information. What do I do now?
I have reciepts that I paid (twice in fact) in my account but my friend has not recieved an email with the information. What do I do now?
Spotify Star
260 Views
1 replies
0 likes
I had a family premium account, and for months none of the members have had premium and im still getting charged for it. Please help, because if Spotify is not going to work for us anymore, at least tell me how to cancel the charges because im being ...
I had a family premium account, and for months none of the members have had premium and im still getting charged for it. Please help, because if Spotify is not going to work for us anymor...
Spotify Star
572 Views
1 replies
0 likes
PlanFamily Country United StatesDeviceDroid Turbo 2Operating System My Question or Issue I want premium but Spotify won't verify that I live at the same address as the family plan account holder. I have verified the zip with the e-mail they sent to m...
Plan Family Country United States Device Droid Turbo 2 Operating System My Question or Issue I want premium but Spotify won't verify that I live ...
Spotify Star
1223 Views
5 replies
0 likes
Hello, Spotify is deducting a monthly fees from my visa for premium services however im not getting any and when i try to cancel it from subscription page there is no cancellation button, please help
Hello, Spotify is deducting a monthly fees from my visa for premium services however im not getting any and when i try to cancel it from subscription page there is no cancellation button, please help
Spotify Legend
1068 Views
4 replies
0 likes
My Question or Issue I had a premium subscription that has dissapeared (not sure what happened). I let it go/opened a new free account (back to free/with advertisments) but am still being billed for the subscription that I no longer have access to...
My Question or Issue I had a premium subscription that has dissapeared (not sure what happened). I let it go/opened a new free account (back to free/with advertisments)&n...
Spotify Star
594 Views
3 replies
0 likes
PlanFamilyCountry SpainDevice(iPhone 6, Iphone 7, Sansung Galaxy S6)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy family and I subscribed to the Family plan (paid in full for a year) back in December, in exchange for ...
Plan Family Country Spain Device (iPhone 6, Iphone 7, Sansung Galaxy S6) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My fam...
Spotify Legend
718 Views
3 replies
0 likes
I made a message regarding the account a few days ago, though I'm thankful for the response, I just noticed that the person, who broke into my account (who hopefully doesn't have the access to it anymore) likely changed my subscription plan from regu...
I made a message regarding the account a few days ago, though I'm thankful for the response, I just noticed that the person, who broke into my account (who hopefully doesn't have the access to i...
Spotify Star
553 Views
3 replies
0 likes
PlanPremiumCountry BrazilDeviceXperia XZ PremiumOperating SystemAndroid 9 My Question or Issue After my Bank cancel the credit card registerred in the Spotify Account, the Premium Subscription was suspended. I have tried to take back the subscription...
Plan Premium Country Brazil Device Xperia XZ Premium Operating System Android 9 My Question or Issue After my Bank cancel the credit card registerred in the Spotify Accou...
Community Legend
364 Views
3 replies
0 likes
