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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52043 Views
  • 23 replies
  • 4 likes
  • 52043 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32598 Views
  • 19 replies
  • 2 likes
  • 32598 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 21879 Views
  • 8 replies
  • 1 likes
  • 21879 Views
  • 8 replies
  • 1 likes

Superuser Contribution Pago

Porque se me hizo un cargo si me suscribi a una promoción donde decía que la suscripción es gratis

  • Newbie
  • Porque se me hizo un cargo si me suscribi a  una promoción donde decía que la suscripción es gratis 
  • Alfredo
  • Roadie
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Superuser Contribution SWITCHING COUNTRY AND STUDENT DISCOUNT

Hi there! I was a student in the US so my spotify student premium account is based in the US but I am now a student in the UK and I need to verify that I am student again because I am being charge full price again.When I try to change the country (by...

  • Visitor
  • Hi there!   I was a student in the US so my spotify student premium account is based in the US but I  am now a student in the UK and I need to verify that I am student again because I am ...
  • Alfredo
  • Roadie
  • 96 Views
  • 1 replies
  • 0 likes
  • 96 Views
  • 1 replies
  • 0 likes

Superuser Contribution Refund for premium- this is the worst music service I've ever seen.

At least 75% of the time the app doesn't even work- just shows a dark screen, even after restarting three or four times. And there isn't even any customer service support. I was gifted this awful subscription, how can I get my mom a refund so I can g...

  • Newbie
  • At least 75% of the time the app doesn't even work- just shows a dark screen, even after restarting three or four times. And there isn't even any customer service support. I was gifted this awful sub...
  • Alfredo
  • Roadie
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Getting premium via globe mobile (Philippines)

How can I make this work? I used to use my mobile load to pay for my premium. Now it does not work? Is there any problem? I hope someon can help me, thanks!

  • Newbie
  • How can I make this work? I used to use my mobile load to pay for my premium. Now it does not work? Is there any problem? I hope someon can help me, thanks!
  • Alfredo
  • Roadie
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free trial Renew date changed

I started the 3 months free trial and it told me I would be charged April 11th, 2018.I got on to check it and it changed to November 4th, 2018

  • Newbie
  • I started the 3 months free trial and it told me I would be charged April 11th, 2018. I got on to check it and it changed to November 4th, 2018 
  • Alfredo
  • Roadie
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cobro doble premium estudiante

Hola, hoy 10 de octubre he contratado premium estudiante y se me ha hecho un doble cobro. Ruego que se pongan en contacto conmigo para poder solucionar esto y que se me devuelva el dinero. Mi correo sergiio.r15@gmail.com o sergiio.r15@hotmail.com. En...

  • Casual Listener
  • Hola, hoy 10 de octubre he contratado premium estudiante y se me ha hecho un doble cobro.  Ruego que se pongan en contacto conmigo para poder solucionar esto y que se me devuelva el dinero.&nbsp...
  • D1075
  • Casual Listener
  • 1895 Views
  • 8 replies
  • 1 likes
  • 1895 Views
  • 8 replies
  • 1 likes

Superuser Contribution Offline Mode Download Limit

Why is there a limit to the amount of songs that you can save for offline play? I’ve reached this limit now and am unable to save any more songs! Surely paying for this service, you should be able to save as many songs as you like!

  • Newbie
  • Why is there a limit to the amount of songs that you can save for offline play? I’ve reached this limit now and am unable to save any more songs! Surely paying for this service, you should be able to...
  • Alfredo
  • Roadie
  • 247 Views
  • 1 replies
  • 1 likes
  • 247 Views
  • 1 replies
  • 1 likes

Superuser Contribution Still being charged by Rogers. (cell provider)

Our family uses the Spotify family plan. My wife is still being charged for Spotify by her cell phone provider. (Rogers) I've contacted Rogers to have it stopped and they say it has been. However, we're still getting the monthly charge. On this last ...

  • Newbie
  • Our family uses the Spotify family plan. My wife is still being charged for Spotify by her cell phone provider. (Rogers) I've contacted Rogers to have it stopped and they say it has been. However, we...
  • Alfredo
  • Roadie
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Superuser Contribution Vodafone free premium Spotify not working

Hi,i recently got a new contract with Vodafone where I get free premium Spotify for 12 months. I linked my old Spotify account (annahenriques) to my Vodafone contract but my Spotify is still the free version with adds. How do I get it to the premium ...

  • Newbie
  • Hi, i recently got a new contract with Vodafone where I get free premium Spotify for 12 months. I linked my old Spotify account (annahenriques) to my Vodafone contract but my Spotify is still the fr...
  • Alfredo
  • Roadie
  • 536 Views
  • 1 replies
  • 0 likes
  • 536 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan in Turkey

Hello, my husband sent me an invitation for family plan I accepted it in my email but it does not allow me join to the plan. Could you please help?

  • Newbie
  • Hello,   my husband sent me an invitation for family plan I accepted it in my email but it does not allow me join to the plan. Could you please help?
  • Alfredo
  • Roadie
  • 639 Views
  • 1 replies
  • 0 likes
  • 639 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment premium issue

Hello. My card expired this weekend and I added a new one in the app at saturday and paid for a whole year, thought everything was ok. When I opened Spotify today it says I have to update payment to continue listening. Did that saturday and my accoun...

  • Newbie
  • Hello. My card expired this weekend and I added a new one in the app at saturday and paid for a whole year, thought everything was ok. When I opened Spotify today it says I have to update payment to ...
  • Alfredo
  • Roadie
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Prerium charges every month

Suppose to be: you should pay 139 pesos for 3 months but what happened to me, I already paid for 3 months last month and they charge me this month for another 3 months. Please help me. Thanks

  • Newbie
  • Suppose to be: you should pay  139 pesos for  3 months but what happened to me, I already paid for 3 months last month and they charge me this month for another 3 months. Please help me. Th...
  • Alfredo
  • Roadie
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Superuser Contribution De premium a familiar sin mi consentimiento

Hoy he descubierto que me han cambiado el plan de premium a familiar sin haberlo solicitado. Y me han cobrado 15 euros en lugar de 10. ¿Por qué han hecho esto?

  • Newbie
  • Hoy he descubierto que me han cambiado el plan de premium a familiar sin haberlo solicitado. Y me han cobrado 15 euros en lugar de 10. ¿Por qué han hecho esto?
  • Alfredo
  • Roadie
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Invalid Credit card

spotify is telling me that my card is invalid when I've typed in every single number right and my card is actully valid?

  • Newbie
  • spotify is telling me that my card is invalid when I've typed in every single number right and my card is actully valid? 
  • Simeon_
  • Regular
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Already a Hulu Subscriber

How do I take advantage of this Hulu partnership if I've been a subscriber on Hulu for years? How much does it cost? I don't need a trial membership, but I would love to bundle the cost of Spotify and Hulu.

  • Newbie
  • How do I take advantage of this Hulu partnership if I've been a subscriber on Hulu for years? How much does it cost? I don't need a trial membership, but I would love to bundle the cost of Spoti...
  • zerogpain
  • Casual Listener
  • 164 Views
  • 2 replies
  • 0 likes
  • 164 Views
  • 2 replies
  • 0 likes

Prélèvements abusifs

Bonjour, Je viens de remarquer que le prélèvement de 9,99€ mensuels de Spotify a continué alors que je ne bénéficiais plus de l'abonnement Premium. Sur le site Spotify, mes prélèvements sont censés avoir cessé sur la période d'aout 2016 à Janvier 201...

  • Casual Listener
  • Bonjour,  Je viens de remarquer que le prélèvement de 9,99€ mensuels de Spotify a continué alors que je ne bénéficiais plus de l'abonnement Premium. Sur le site Spotify, mes prélèvements son...
  • PasContentDuTou
  • Newbie
  • 874 Views
  • 6 replies
  • 0 likes
  • 874 Views
  • 6 replies
  • 0 likes

Pagamento confirmado, mais plano não liberado.

Realizei o pagamento do plano premium universitário, pagamento foi debitado no cartão, mais não aparece a adesão do plano pra mim.

  • Casual Listener
  • Realizei o pagamento do plano premium universitário, pagamento foi debitado no cartão, mais não aparece a adesão do plano pra mim.
  • Bittencourt
  • Spotify Star
  • 139 Views
  • 5 replies
  • 0 likes
  • 139 Views
  • 5 replies
  • 0 likes

Premium pago e nao recebi

Ontem a noite fiz o pagamento do meu spotify premium universitário, ja está debitado do meu cartão mas continua dizendo que nao está ativado o premium

  • Casual Listener
  • Ontem a noite fiz o pagamento do meu spotify premium universitário, ja está debitado do meu cartão mas continua dizendo que nao está ativado o premium
  • Bittencourt
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution PAGAMENTO PAYPAL NON FUNZIONA

Ciao a tutti,Sono oramai giorni che provo a pagare l'abbonamento a premium via paypal ma, ogni volta che do la conferma, mi rigetta alla pagina iniziale di spotify.Ho avuto Premium per parecchi mesi e l'ho annullato per qualche tempo per poi pentirme...

  • Newbie
  • Ciao a tutti, Sono oramai giorni che provo a pagare l'abbonamento a premium via paypal ma, ogni volta che do la conferma, mi rigetta alla pagina iniziale di spotify. Ho avuto Premium per parecchi m...
  • SergioDavid
  • Roadie
  • 425 Views
  • 1 replies
  • 1 likes
  • 425 Views
  • 1 replies
  • 1 likes