Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 124642 Views
- 81 replies
- 10 likes
- 124642 Views
- 81 replies
- 10 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 14887 Views
- 27 replies
- 2 likes
- 14887 Views
- 27 replies
- 2 likes
Superuser Contribution Charged for Premium trial
PlanPremiumCountry USADevice Operating System My Question or Issue I signed up for a free 3month trial of Premium but my credit card was charged...why?
- Plan Premium Country USA Device Operating System My Question or Issue I signed up for a free 3month trial of Premium but my credit card was charged...why?
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- Spotify Legend
- 223 Views
- 1 replies
- 1 likes
- 223 Views
- 1 replies
- 1 likes
Is the deal of 3 months for 99c still available?
Been a user for years but haven’t ever gone Premium. Saw this deal the other day and still have the link to bring me to subscribe. However, clicking the “3 mo. for 99c” deal brings me to a screen where I’m only offered a single month free and then a ...
- Been a user for years but haven’t ever gone Premium. Saw this deal the other day and still have the link to bring me to subscribe. However, clicking the “3 mo. for 99c” deal brings me to a screen whe...
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- Roadie
- 1472 Views
- 1 replies
- 0 likes
- 1472 Views
- 1 replies
- 0 likes
upgrade premium plan paid yearly to family
PlanPremiumCountryPoland My Question or IssueHiI have bought recently premium plan for which I have paid yearly. Now I want to change the plan so it will be family plan. How can I do this in a way that I won't be charged twice.
- Plan Premium Country Poland My Question or Issue Hi I have bought recently premium plan for which I have paid yearly. Now I want to change the plan so it will be family plan. How c...
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- Spotify Star
- 297 Views
- 3 replies
- 0 likes
- 297 Views
- 3 replies
- 0 likes
Iphone 7
Boa noite, Estou tentando fazer o upgrade para o Spotify Premium, mas no app aparece a mensagem “Não é possível adquirir o Spotify Premium neste aplicativo". Utilizo Iphone 7 Apple com IOS 12.1.2 Alguém sabe como resolvo?
- Boa noite, Estou tentando fazer o upgrade para o Spotify Premium, mas no app aparece a mensagem “Não é possível adquirir o Spotify Premium neste aplicativo". Utilizo Iphone 7 Apple ...
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- Spotify Star
- 463 Views
- 1 replies
- 0 likes
- 463 Views
- 1 replies
- 0 likes
Bought the 3 months for 9,99 at 21. 12. 2018, but today I lost the premium.
PlanFree/PremiumCountry germany DeviceiPhone 7Operating SystemIOS 12 My Question or Issue I got the receipt that I indeed got the 3 month for 9,99, but after 10 days I lost the premium. I used the online transfer method to pay the bill, but I noticed...
- Plan Free/Premium Country germany Device iPhone 7 Operating System IOS 12 My Question or Issue I got the receipt that I indeed got the 3 month for 9,99, but...
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- Not applicable
- 250 Views
- 1 replies
- 1 likes
- 250 Views
- 1 replies
- 1 likes
Re: 3 months Premium trial doesn't work for me
same thing happened to me theres not alot of time left before the offer ends I was hoping to get the 3 months for 99 cents offer, but apparently i used a ''discount offer of a free trial previously'' which doesn't make any sense because I've never ha...
- same thing happened to me theres not alot of time left before the offer ends I was hoping to get the 3 months for 99 cents offer, but apparently i used a ''discount offer of a free trial previou...
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- Regular
- 457 Views
- 1 replies
- 0 likes
- 457 Views
- 1 replies
- 0 likes
Solved!! Coupon Refused
PlanPremiumCountryItaly My Question or IssueHi, I've generated a coupon from a 18app bonus succesfully, but It's now refused by the online redeem page.Given the public nature of this site I can't send the confirmation mails I received,so I'm waiting ...
- Plan Premium Country Italy My Question or Issue Hi, I've generated a coupon from a 18app bonus succesfully, but It's now refused by the online redeem page. Gi...
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- Spotify Star
- 967 Views
- 1 replies
- 0 likes
- 967 Views
- 1 replies
- 0 likes
18app
Hi there!I'm having a problem with the premium account (3 months) 'cause I'd like to pay with 18app BONUS but this site can't convert my coupon, It says "Unfortunately, the 18app Code you entered has a lower value than the Spotify subscription reque...
- Hi there! I'm having a problem with the premium account (3 months) 'cause I'd like to pay with 18app BONUS but this site <removed for security reasons> can't convert my coupon, It says "Unfort...
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- Spotify Star
- 698 Views
- 1 replies
- 0 likes
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18app
- 698 Views
- 1 replies
- 0 likes
Charged thrice
PlanPremium FamilyCountry PhilippinesDevicePC, PhoneOperating SystemWindows 7, Android Phone My Question or Issue My debit card was just charged 3 times for my December subscription. First was on December 27, 2018 then December 28, 2018 and another j...
- Plan Premium Family Country Philippines Device PC, Phone Operating System Windows 7, Android Phone My Question or Issue My debit card was just charged 3 times for my Dece...
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- Casual Listener
- 766 Views
- 2 replies
- 0 likes
- 766 Views
- 2 replies
- 0 likes
Suddenly charged full premium price when I have student discount
This month I have been charged £9.99 instead of £4.99I know that £5 isn't a lot to some, but I don't understand why my plan was changed? I have been on the student plan for over a year now I think. I had to go to my settings and say that I am a stude...
- This month I have been charged £9.99 instead of £4.99 I know that £5 isn't a lot to some, but I don't understand why my plan was changed? I have been on the student plan for over a year now I think....
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- Not applicable
- 1277 Views
- 1 replies
- 0 likes
- 1277 Views
- 1 replies
- 0 likes
Solved!! 3 months Premium trial doesn't work for me
PlanFree/PremiumCountryGermany My Question or IssueHey, I'm trying to get the 3-months-Spotify Premium Special offer for 99 cents but it doesn't let me pay since I've apparently already used a test version of Spotify Premium which isn't true. I've al...
- Plan Free/Premium Country Germany My Question or Issue Hey, I'm trying to get the 3-months-Spotify Premium Special offer for 99 cents but it doesn't let me pay since I've apparen...
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- Regular
- 2065 Views
- 2 replies
- 0 likes
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3 months trial3monthsfor99cents99 centsSpotify Premium
- 2065 Views
- 2 replies
- 0 likes
Cancelling Family account, will i lose my saved music?
I am looking to cancel my family sharing account to go to a student account. if I do so will the other members on the account lose all their music ( their library, playlists etc) if i can and also would I lose all my songs also PlanPremiumCountry ire...
- I am looking to cancel my family sharing account to go to a student account. if I do so will the other members on the account lose all their music ( their library, playlists etc) if i can and also wo...
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- Spotify Star
- 801 Views
- 1 replies
- 0 likes
- 801 Views
- 1 replies
- 0 likes
Changing credit card
Hi! I've recently tried to change my credit card info (and country as well) but it does not work. For some reason, my old card details are in the system, even though I entered the new card several times. This already lead Spotify to cancel my premium...
- Hi! I've recently tried to change my credit card info (and country as well) but it does not work. For some reason, my old card details are in the system, even though I entered the new card several ti...
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- Spotify Star
- 391 Views
- 1 replies
- 0 likes
- 391 Views
- 1 replies
- 0 likes
Payment can't be processed
Hi! trying to start up a student account because my subscription with fido/spotify ended and I've tried several times with several different cards and it keeps telling me that my card or provider seems to be having a "bad day" and to try again. I've ...
- Hi! trying to start up a student account because my subscription with fido/spotify ended and I've tried several times with several different cards and it keeps telling me that my card or provider see...
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- Spotify Star
- 233 Views
- 1 replies
- 0 likes
- 233 Views
- 1 replies
- 0 likes
No access
Can't access my account says payment needs to be updated phoned bank make sure payment did get paid Still no access? ???Can't tweet
- Can't access my account says payment needs to be updated phoned bank make sure payment did get paid Still no access? ??? Can't tweet
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- Spotify Star
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
wijzigen van bankrekening nummer onmogelijk
Hallo,Ik kan mijn betalingsgevens van mijn Mastercard niet wijzigen.Ik ga via mijn abonnement naar update gegevens. Ik vul al mijn gegevens in en klik dan op Betalingsgevens wijzigen, vervolgens krijg ik steeds de boodschap 'Oeps! Er is iets fout geg...
- Hallo, Ik kan mijn betalingsgevens van mijn Mastercard niet wijzigen. Ik ga via mijn abonnement naar update gegevens. Ik vul al mijn gegevens in en klik dan op Betalingsgevens wijzigen, vervolgens ...
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- Spotify Star
- 1206 Views
- 1 replies
- 0 likes
- 1206 Views
- 1 replies
- 0 likes
Re: Subscription
I paid on Dragonpay earlier but my premium hasnt started yet. I still cant choose the songs i want and play on repeat. The premium is not working but i already paid it by cash..heres the receipt of my payment
- I paid on Dragonpay earlier but my premium hasnt started yet. I still cant choose the songs i want and play on repeat. The premium is not working but i already paid it by cash..heres the receipt of m...
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- Spotify Star
- 545 Views
- 1 replies
- 0 likes
- 545 Views
- 1 replies
- 0 likes
Cancelled account but still got charged
I cancelled my subscription that I got 3 months for free, but I still got charged the 9.99$. They charged me yet I had 3 months free, and with that charge I don't even have access to the premium account anymore..EVEN THOUGH I PAID.
- I cancelled my subscription that I got 3 months for free, but I still got charged the 9.99$. They charged me yet I had 3 months free, and with that charge I don't even have access to the premium acco...
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- Spotify Star
- 370 Views
- 1 replies
- 0 likes
- 370 Views
- 1 replies
- 0 likes
Credit card renewal fails repeatedly
I know there is a topic about this already but their answers didn't work for me. I have a new credit card but Spotify won't let me pay with it. I have tried everything: double and triple and quadruple checking the numbersusing incognito modechecking ...
- I know there is a topic about this already but their answers didn't work for me. I have a new credit card but Spotify won't let me pay with it. I have tried everything: double and triple and quadr...
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- Spotify Star
- 729 Views
- 1 replies
- 0 likes
- 729 Views
- 1 replies
- 0 likes
My downloaded music keeps erasing
Hi, I please need to know why this happens: every month, during the week the charge is made to my credit card, my downloaded music keeps erasing every 2 days, then i have to download it again, until that week ends.Does anybody knows why this keeps ha...
- Hi, I please need to know why this happens: every month, during the week the charge is made to my credit card, my downloaded music keeps erasing every 2 days, then i have to download it again, until ...
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- Spotify Star
- 418 Views
- 1 replies
- 0 likes
- 418 Views
- 1 replies
- 0 likes