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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Saraahhh111
  • Visitor
  • 1359 Views
  • 19 replies
  • 1 likes
  • 1359 Views
  • 19 replies
  • 1 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • RachelleRachelle
  • Casual Listener
  • 47292 Views
  • 20 replies
  • 3 likes
  • 47292 Views
  • 20 replies
  • 3 likes

I have been charged twice

I had previously been paying 12.99 on the App Store for subscription and at the start of this month I cancelled it so I could subscribe on the Spotify website for 9.99. €9.99 was taken from my account at the start of the month but today I topped up m...

  • Newbie
  • I had previously been paying 12.99 on the App Store for subscription and at the start of this month I cancelled it so I could subscribe on the Spotify website for 9.99. €9.99 was taken from my accoun...
  • Luke
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

Can't change payment details

My credit card was lost and I am trying to change my payment details. But, when I select Update Your Payment Details I am taken to the Change Payment Details page and it reads " Loading. Please wait..." and it never loads. I have tried with both IE a...

  • Newbie
  • My credit card was lost and I am trying to change my payment details.  But, when I select Update Your Payment Details I am taken to the Change Payment Details page and it reads " Loading. &...
  • Luke
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Lost premium account out of the blue?

A few weeks ago, I don’t even know if it was a full month, I redeemed 2 Spotify month long subscription gift cards. Today, my account went back to free. I know for a fact that I redeemed these gift cards less than 2 months ago. I assumed they were cu...

  • Newbie
  • A few weeks ago, I don’t even know if it was a full month, I redeemed 2 Spotify month long subscription gift cards. Today, my account went back to free. I know for a fact that I redeemed these gift c...
  • Luke
  • Spotify Star
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Charges after canceling

Canceled my subscription over 4 months ago and keep getting charged. How and where do I go to get this taken care of?! This is absolutely ridiculous at this point. I have two accounts and neither have premium right now yet I'm still getting charged. ...

  • Visitor
  • Canceled my subscription  over 4 months ago and keep getting charged. How and where do I go to get this taken care of?! This is absolutely ridiculous at this point. I have two accounts and neith...
  • Luke
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Report

I have made payment for spotify but then it still wont let menget the premium. Please advice me on this matter. My name moustafa hussreinuser name : RM0.00 CIMB BANK:RM 2.00 was charged to your Debit Card on 19-12-17 at Spotify P045DF1. Pls call the...

  • Newbie
  • I have made payment for spotify but then it still wont let menget the premium. Please advice me on this matter. My name moustafa hussrein user name : <removed sensitive info>   RM0...
  • Luke
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Help!

Hey I paid my last bill November 28 and it showing my account as free membership! Idk what to do

  • Newbie
  • Hey I paid my last bill November 28 and it showing my account as free membership! Idk what to do
  • Luke
  • Spotify Star
  • 95 Views
  • 1 replies
  • 0 likes
  • 95 Views
  • 1 replies
  • 0 likes

Cambio a premiun

Realice un cambio a premium, se realizo el cargo correctamente a mi tarjeta, pero al iniciar sesion no me aparece la cuenta y la actualizo y me ofrece el cambio nuevamente, no se realizo ni en la aplicacion.

  • Newbie
  • Realice un cambio a premium, se realizo el cargo correctamente a mi tarjeta, pero al iniciar sesion no me aparece la cuenta y la actualizo y me ofrece el cambio nuevamente, no se realizo ni en la apl...
  • Luke
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Payments still going out when they should have stopped..

I have just been contacted by my bank and Spotify has made a charge for 9.99 EUR. I was living in Germany and used this card on my spotify (which is now on free account) and then my husbands account, for which we have changed the card for payment, an...

  • Newbie
  • I have just been contacted by my bank and Spotify has made a charge for 9.99 EUR.    I was living in Germany and used this card on my spotify (which is now on free account) and then my hu...
  • Luke
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Spotify premium account

I received spotify premium account 4 times but it is still not activated.I did all the things you said but it was still not active.I want you to find a solution to the problem as soon as possible.

  • Newbie
  •  I received spotify premium account 4 times but it is still not activated. I did all the things you said but it was still not active. I want you to find a solution to the problem as soon as po...
  • Luke
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Changing spotify country and payment method

Help. I live in Finland but I have Spotify USA. It won't let me change the location because it's linked to paypal but when I try to change the payment method it only tells me to switch my location first. What's going on???

  • Newbie
  • Help. I live in Finland but I have Spotify USA. It won't let me change the location because it's linked to paypal but when I try to change the payment method it only tells me to switch my location fi...
  • Luke
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Still charged after I cancelled my subscription

On Wednesday the 13th of December 2017 I canceled my 30-day subscription. On Monday the 18th of December 2017 I was charged $11 can anyone help me on why I'm still being charged after I cancelled my subscription?

  • Visitor
  • On Wednesday the 13th of December 2017 I canceled my 30-day subscription. On Monday the 18th of December 2017 I was charged $11 can anyone help me on why I'm still being charged after I cancelled my ...
  • Luke
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Payment page blocked in Dubai

I received a subscription payment offer via email from Spotify regarding my current subscription. I wish to enjoy it now but the webpage was blocked from opening. I am currently based in dubai. I subscribed to Spotify months ago when I was still in S...

  • Newbie
  • I received a subscription payment offer via email from Spotify regarding my current subscription. I wish to enjoy it now but the webpage was blocked from opening.    I am currently based ...
  • Luke
  • Spotify Star
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Premium Payment

The other day I purchased Spotify Premium for 12 months for $99. However, my account says I am still subscribed to Premium to be charged $9/99/month. When I cancel my Spotify premium subscription so I will not be charged every month since I have alre...

  • Newbie
  • The other day I purchased Spotify Premium for 12 months for $99.  However, my account says I am still subscribed to Premium to be charged $9/99/month.  When I cancel my Spotify premium subs...
  • Luke
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Premium

Hi There i have for the premium service on november I remember very well that i have paid on november 22 and last night which is the 19 of december found that i dont have premium anymore, im not sure if that was scam by spotify or just a mistake.than...

  • Newbie
  • Hi There i have for the premium service on november    I remember very well that i have paid on november 22 and last night which is the 19 of december found that i dont have premium anymo...
  • Luke
  • Spotify Star
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

When will Spotify charge me?

My Spotify app told me yesterday that the premium payment failed. At the time I did not have enough money in my bank account for the payment to go through. However, today, I now have enough in my account. Will Spotify try to recharge that account, Or...

  • Newbie
  • My Spotify app told me yesterday that the premium payment failed. At the time I did not have enough money in my bank account for the payment to go through. However, today, I now have enough in my acc...
  • Billy-J
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Why doean't Premium work even though I payed?

I have payed, but Premium is still not working. And suddenly my bank-data has disappeared? How can everything just all of a sudden have disappeared? Help!

  • Casual Listener
  • I have payed, but Premium is still not working. And suddenly my bank-data has disappeared? How can everything just all of a sudden have disappeared? Help!  
  • Bittencourt
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

I just paid.

I just paid for my 6 months premium membership. But my account still continues as a free account. Help, please.

  • Newbie
  • I just paid for my 6 months premium membership. But my account still continues as a free account. Help, please.
  • Bittencourt
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Charging me

PlanFreeCountry USADevice(iPhone 7Operating SystemSpotify has been charging me $10 a month since January 2018. It is now August I have sent in two forms contacting Spotify never heard back. I have contactedmy bank twice and nothing is being done. I h...

  • Newbie
  • Plan Free Country  USA Device (iPhone 7 Operating System Spotify has been charging me $10 a month since January 2018. It is now August I have sent in two forms contacting Spotify never he...
  • Maxim
  • Spotify Star
  • 113 Views
  • 1 replies
  • 1 likes
  • 113 Views
  • 1 replies
  • 1 likes

Account username and premium

PlanPremiumCountry AndorraDeviceXiaomi mi mix 2Operating System My Question or Issue Hello. I hace just cuanged my device. I instalo Spotify but when i Connect doesn t appear my playlist and neither as i was premium( and i really are). So i don t.kno...

  • Visitor
  • Plan Premium Country  Andorra Device Xiaomi mi mix 2 Operating System     My Question or Issue  Hello. I hace just cuanged my device. I instalo Spotify but when i Connec...
  • Billy-J
  • Spotify Star
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Spotify still charge me after I have unsubcribed premium more than one month ago

I have unsubcribed premium more than one month ago and today spotify still charge me 10.81$. Then i check my spotify account type and it is still free account ( not premium). Please fix this and issue a refund. Thank you

  • Casual Listener
  •  I have unsubcribed premium more than one month ago and today spotify still charge me 10.81$. Then i check my spotify account type and it is still free account ( not premium). Please fix this an...
  • Billy-J
  • Spotify Star
  • 225 Views
  • 7 replies
  • 0 likes
  • 225 Views
  • 7 replies
  • 0 likes