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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 10256 Views
  • 23 replies
  • 2 likes
  • 10256 Views
  • 23 replies
  • 2 likes

Superuser Contribution Duda de mi boleta

Alguien me puede aclarar porque me vino más este mes para pagar ?

  • Newbie
  • Alguien me puede aclarar porque me vino más este mes para pagar ?
  • Daisy
  • Spotify Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda¡¡ :v

Estoy pagando una cuenta premiun y cuando entro a mi perfil desde navegador aparece que si estoy pagando pero al momento de querer escuchar una cancion o descargarla en la app de android me aparece que estoy usando el modo gratisComo puedo arreglarlo...

  • Newbie
  • Estoy pagando una cuenta premiun y cuando entro a mi perfil desde navegador aparece que si estoy pagando pero al momento de querer escuchar una cancion o descargarla en la app de android me aparece q...
  • Daisy
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo acceder a mi cuenta premuim

Hola soy subscriptora de preium desde hace mas de 2 años y este mes no puedo acceder a mi cuenta premium, sin embargo el cobro mensual si que me lo han pasado.Agradeceria que me restauraran la cuenta lo antes posible. Un saludo

  • Newbie
  • Hola soy subscriptora de preium desde hace mas de 2 años y este mes no puedo acceder a mi cuenta premium, sin embargo el cobro mensual si que me lo han pasado. Agradeceria que me restauraran la cuen...
  • Daisy
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution i have been charged twice

PlanPremiumCountryMalaysia DeviceHuawei Nova 2iOperating SystemAndroid My Question or Issue i have been charged twice as per my plan is subscribed via my mobile provider.at the same time i have been charged to my card as well.please rectify

  • Newbie
  • Plan Premium Country Malaysia   Device Huawei Nova 2i Operating System Android   My Question or Issue  i have been charged twice as per my plan is subscribed via my mobile p...
  • Daisy
  • Spotify Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to Purchase Premium Gift Subscription

My Question or Issue I've been trying to buy a Premium 12 mo. subscription, but when I try to purchase it the transaction will not go through. There is no issue with my cards. I am not entering the card information wrong. I've tried on a couple of di...

  • Casual Listener
  •   My Question or Issue   I've been trying to buy a Premium 12 mo. subscription, but when I try to purchase it the transaction will not go through. There is no issue with my cards.  ...
  • Guido
  • Spotify Legend
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Solved!! student for 3 months for $1 but is 1 month

I just signed up for the trial, thinking that it was the $1 for 3 months for students. But my account is showing that the trial is only for one month. How do I get that fixed?

  • Casual Listener
  • I just signed up for the trial, thinking that it was the $1 for 3 months for students.  But my account is showing that the trial is only for one month.  How do I get that fixed?  
  • Billy-J
  • Spotify Star
  • 384 Views
  • 3 replies
  • 0 likes
  • 384 Views
  • 3 replies
  • 0 likes

Solved!! Premium for Family only plays on 1 device...!

I had a Premium account and my wife and son signed up for a free account, i then got Spotify Premium for Family and invited them but they still cant listen to their own music on ipad and phone while i'm listening to music on my phone, it just shows w...

  • Casual Listener
  • I had a Premium account and my wife and son signed up for a free account, i then got Spotify Premium for Family and invited them but they still cant listen to their own music on ipad and phone w...
  • drogen_omen
  • Casual Listener
  • 2272 Views
  • 2 replies
  • 0 likes
  • 2272 Views
  • 2 replies
  • 0 likes

PayPal problem

Hello I choose PayPal in payment select and after login i have this screen (show attachment) I not to add my card to paypal because i don't want. I have on paypal account money for buy premium.

  • Newbie
  •   Hello I choose PayPal in payment select and after login i have this screen (show attachment) I not to add my card to paypal because i don't want. I have on paypal account money for buy premiu...
  • Billy-J
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

I cancelled my subscription and spotify charged me again

This is absolutely not okay. I don understand why it's making me pay again when I cancelled it because THEY HAVE BEEN PULLING NON EXISTENT MONEY OUT OF MY BANK ACCOUNT AND OVERDRAWING IT 4 DIFFERENT TIMES NOW. I AM FURIOUS. I cancelled this a week ag...

  • Newbie
  • This is absolutely not okay. I don understand why it's making me pay again when I cancelled it because THEY HAVE BEEN PULLING NON EXISTENT MONEY OUT OF MY BANK ACCOUNT AND OVERDRAWING IT 4 DIFFERENT ...
  • Jose_M
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Spotify took my money and delivered nothing

PlanFree/PremiumCountry Australia DeviceGalaxy note 8Operating System Android Oreo My Question or IssueWhy is spotify so useless . Paid for premium service and got nothing . Outrageous site to navigate customer service is pathetic . Spotify must be r...

  • Newbie
  • Plan Free/Premium Country  Australia    Device Galaxy note 8 Operating System  Android Oreo   My Question or Issue Why is spotify so useless . Paid for premiu...
  • Jose_M
  • Spotify Star
  • 213 Views
  • 1 replies
  • 1 likes
  • 213 Views
  • 1 replies
  • 1 likes

Fake email with 150$ year sub

Hi i just received this email this morning, what do i have to do with this fishing ?

Screenshot 2018-10-23 at 15.51.53.png
  • Newbie
  • Hi i just received this email this morning, what do i have to do with this fishing ?
  • Maxim
  • Spotify Star
  • 420 Views
  • 1 replies
  • 0 likes
  • 420 Views
  • 1 replies
  • 0 likes

Does thumbs up on a Radio station affect all Spotify results?

If I click “thumbs up” on a song on artist radio, does it only affect the results in that specific radio station? Or does it affect results in other radio stations and elsewhere on Spotify? Help says "Click when a track is playing and the station imp...

  • Regular
  • If I click “thumbs up” on a song on artist radio, does it only affect the results in that specific radio station? Or does it affect results in other radio stations and elsewhere on Spotify?   ...
  • charmedbirds
  • Regular
  • 649 Views
  • 2 replies
  • 0 likes
  • Radio
    thumbs up
  • 649 Views
  • 2 replies
  • 0 likes

Premium subscription

PlanFree/PremiumCountry United Kingdom My Question or Issue Today I received an e-mail telling me that my premium subscription has been paused. The money is in the account and every other month I have no problem so unsure of that one first. But now a...

  • Newbie
  • Plan Free/Premium Country  United Kingdom   My Question or Issue   Today I received an e-mail telling me that my premium subscription has been paused. The money is in the accoun...
  • Jose_M
  • Spotify Star
  • 295 Views
  • 1 replies
  • 1 likes
  • 295 Views
  • 1 replies
  • 1 likes

How to change Premium subscription

Hi, I can not cancel my Premium trial period, in my profile it says that I have a FREE account, but the Premium trial period expires in two days. I contacted the assistance that has not yet answered, except with an automatic email. I believe that Spo...

  • Newbie
  • Hi, I can not cancel my Premium trial period, in my profile it says that I have a FREE account, but the Premium trial period expires in two days. I contacted the assistance that has not yet answered,...
  • Jose_M
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family account not working

My family's spotify premium account stopped working this morning and say we are all on the free accounts now. Our last payment for premium cleared on 10/10/18 just 9 days ago. We have tried everything the robots have told us to do multiple times and ...

  • Newbie
  • My family's spotify premium account stopped working this morning and say we are all on the free accounts now. Our last payment for premium cleared on 10/10/18 just 9 days ago. We have tried everythin...
  • Guido
  • Spotify Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fido 6 month sub stopped working

My Question or Issue I signed up with fido on July 6th 2018 which included a 6 month free sub to Spotify premium. I activated that feature the same day. Yesterday when I tried to use my spotSpo app, it was suddenly a free account. As far as I can tel...

  • Newbie
  •     My Question or Issue   I signed up with fido on July 6th 2018 which included a 6 month free sub to Spotify premium. I activated that feature the same day. Yesterday when I trie...
  • Guido
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Studen Plan: Issue with Hulu

Hello, So I got the student plan with Hulu and Showtime. I registered a new Hulu account through Spotify, but I never recieved an actiation email on the Hulu account. When I contacted Hulu, they said the account was cancelled and hence why I couldn't...

  • Newbie
  • Hello,  So I got the student plan with Hulu and Showtime. I registered a new Hulu account through Spotify, but I never recieved an actiation email on the Hulu account. When I contacted Hulu, ...
  • Guido
  • Spotify Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Solved!! Getting ads even though I am paying

PlanUnlimitedCountry DenmarkDeviceWebOperating SystemWindows 10 My Question or Issue Why do I suddenly start to get ads while listingen to Spotify every now and then even though I am paying for Spotify?

  • Casual Listener
  • Plan Unlimited Country  Denmark Device Web Operating System Windows 10   My Question or Issue  Why do I suddenly start to get ads while listingen to Spotify every now and the...
  • haola
  • Casual Listener
  • 1765 Views
  • 7 replies
  • 0 likes
  • 1765 Views
  • 7 replies
  • 0 likes

Student but dont get discount?

Hello My student discount ran out last month, and i payed for normal premium.Again this month i payed fuld price even though i Am valid as student? -How do i get refund and paying for a student in the future? best regards

  • Casual Listener
  • Hello    My student discount ran out last month, and i payed for normal premium. Again this month i payed fuld price even though i Am valid as student?  -How do i get refund and pa...
  • HenrikGudmand
  • Casual Listener
  • 446 Views
  • 2 replies
  • 0 likes
  • 446 Views
  • 2 replies
  • 0 likes

Bought, activated in shop card, but the code is not valid.

PlanPremiumCountry PolandDevice My Question or Issue I've bought the subscribtion code in supermarket, that wasn't scrathed until buying and going back home. The subscription code was on recipt and activated. While I tried to reedem it on webpage, it...

  • Casual Listener
  • Plan Premium Country  Poland Device   My Question or Issue  I've bought the subscribtion code in supermarket, that wasn't scrathed until buying and going back home. The subscrip...
  • XDgierman
  • Casual Listener
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes