Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 82288 Views
- 50 replies
- 4 likes
- 82288 Views
- 50 replies
- 4 likes
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Help categories
Account & Payment
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 10207 Views
- 23 replies
- 2 likes
- 10207 Views
- 23 replies
- 2 likes
Premium
Plan Premium(Student)Country Canada DeviceHuawei P20Operating SystemAndroid My Question or Issue I paid for the student premium discount yesterday , the 0.99$ for 3 months and I am not getting full benefits as it was listed when i bought the premiun ...
- Plan Premium(Student) Country Canada Device Huawei P20 Operating System Android My Question or Issue I paid for the student premium discount yesterday , t...
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- Spotify Star
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
Have Spotify Unlimited, need to update payment info
PlanUnlimitedCountry NorwayDevicePCOperating SystemLinux My Question or Issue Greetings. Due to some reason (card expired?) my account stopped working. So me click Subscription in my profile, then Update payment. Spotify then says: Your plan: Premium...
- Plan Unlimited Country Norway Device PC Operating System Linux My Question or Issue Greetings. Due to some reason (card expired?) my account stopped working. So m...
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- Spotify Star
- 239 Views
- 3 replies
- 0 likes
- 239 Views
- 3 replies
- 0 likes
Cancel my free premium trial
HiI would like to change my free premium trial to be able to change my country and join my familly premium account.Could you please help me?BestVictoria
- Hi I would like to change my free premium trial to be able to change my country and join my familly premium account. Could you please help me? Best Victoria
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- Spotify Star
- 187 Views
- 1 replies
- 0 likes
- 187 Views
- 1 replies
- 0 likes
Being charged after ive cancelled
Hi there. A few months back i noticed I was being charged for premium as well as my family account. I have since cancelled because of this and I am now still being charged £9.99. My account said I have know active subscription. So can someone please ...
- Hi there. A few months back i noticed I was being charged for premium as well as my family account. I have since cancelled because of this and I am now still being charged £9.99. My account said I ha...
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- Spotify Star
- 268 Views
- 3 replies
- 1 likes
- 268 Views
- 3 replies
- 1 likes
Spotify charged me 6x my premium monthly pass!!!!!!
Hi - You charged me 6x the monthly fee!!! Please refund me asap!Plan: PremiumCountry: PortugalDevice: iPhone 7plus and 5SOperating System: iOS 10My Question or Issue: Hi - You charged me 6x the monthly fee!!! Please refund me asap!
- Hi - You charged me 6x the monthly fee!!! Please refund me asap! Plan: Premium Country: Portugal Device: iPhone 7plus and 5S Operating System: iOS 10 My Question or Issue: Hi...
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- Spotify Star
- 256 Views
- 3 replies
- 1 likes
- 256 Views
- 3 replies
- 1 likes
Subscription With friends
My Question or IssueHi,I currently am not eligible for the student subscription and my parents will not allow me to pay $15/m. My freind came up with an idea at school that we think could work but im not sure if it would be allowed. Could we both som...
- My Question or Issue Hi, I currently am not eligible for the student subscription and my parents will not allow me to pay $15/m. My freind came up with an idea at school that we think could work bu...
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- Spotify Star
- 316 Views
- 1 replies
- 0 likes
- 316 Views
- 1 replies
- 0 likes
Updating card information without upgrading subscription to Premium
PlanUnlimitedCountry NorwayDevicePCOperating SystemWindows 10 My Question or IssueHow to I update my card info without changing my plan? Yeah, I know Unlimited is not available any more. For NEW users that is. I'm still on Unlimited, and always was, ...
- Plan Unlimited Country Norway Device PC Operating System Windows 10 My Question or Issue How to I update my card info without changing my plan? Yeah, I know Unlimited is not av...
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- Spotify Star
- 200 Views
- 1 replies
- 0 likes
- 200 Views
- 1 replies
- 0 likes
Payment problem
I paid my spotify premium but I can't acess, and I've checked on my credit card, there's nothing wrong
- I paid my spotify premium but I can't acess, and I've checked on my credit card, there's nothing wrong
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- Spotify Star
- 247 Views
- 1 replies
- 0 likes
- 247 Views
- 1 replies
- 0 likes
Hulu Activation
WHEN I TRY TO ACTIVATE MY HULU IT JUST SAYS THIS
- WHEN I TRY TO ACTIVATE MY HULU IT JUST SAYS THIS
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- Spotify Star
- 393 Views
- 1 replies
- 0 likes
- 393 Views
- 1 replies
- 0 likes
REDACTED - Help topic
PlanFree/PremiumCountry DeviceSamsungOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSearched the web for Spotify subscription on my mobile device (google) and top add was "redacted". Further this looked like a good deal a...
- Plan Free/Premium Country Device Samsung Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Searched the web for Spotify subscription on my mob...
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- Spotify Star
- 347 Views
- 3 replies
- 0 likes
- 347 Views
- 3 replies
- 0 likes
I was charged for my free account....how do i get a refund???
PlanFree/Premium My Question or Issue I was charged for my free account. How do I get a refund? And why is there no telephone number to call?
- Plan Free/Premium My Question or Issue I was charged for my free account. How do I get a refund? And why is there no telephone number to call?
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- Spotify Star
- 191 Views
- 1 replies
- 0 likes
- 191 Views
- 1 replies
- 0 likes
Cancel
How do I cancel my subscription from the app on an Android phone I can't seem to figure this out
- How do I cancel my subscription from the app on an Android phone I can't seem to figure this out
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- Spotify Star
- 321 Views
- 1 replies
- 1 likes
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Subscription
- 321 Views
- 1 replies
- 1 likes
Payment
Hello, I am a student with student premium. However, I noticed I had to re-confirm my student membership which I did last night. Yet, I noticed a $9.99 pending charge for my account... I don’t want to be charged extra or charged more tthan what I’ve ...
- Hello, I am a student with student premium. However, I noticed I had to re-confirm my student membership which I did last night. Yet, I noticed a $9.99 pending charge for my account... I don’t want t...
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- Spotify Star
- 205 Views
- 1 replies
- 0 likes
- 205 Views
- 1 replies
- 0 likes
Necesito ayuda!!!
Spotify me cobro este mes 80 pesos y ahora me quitó el premium, que hago?!?!
- Spotify me cobro este mes 80 pesos y ahora me quitó el premium, que hago?!?!
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- Spotify Star
- 192 Views
- 1 replies
- 0 likes
- 192 Views
- 1 replies
- 0 likes
Superuser Contribution Trying to connect Premium for Family and Hulu
I have Spotify Premium for Family, but when I go to my account page, I don't see any way to activate Hulu. Alternately, does anyone know how to get into direct contact with Spotify support? Because I can’t find anything.
- I have Spotify Premium for Family, but when I go to my account page, I don't see any way to activate Hulu. Alternately, does anyone know how to get into direc...
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- Spotify Legend
- 307 Views
- 1 replies
- 0 likes
- 307 Views
- 1 replies
- 0 likes
Superuser Contribution Premium Account auto changed to family
Hello spotify my account was automatically changed from premium to family without my knowledge or consent. I have not shared my information with anyone. I only find out after I have to update my payment. can you please explain the reason for this?Pla...
- Hello spotify my account was automatically changed from premium to family without my knowledge or consent. I have not shared my information with anyone. I only find out after I have...
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- Spotify Legend
- 524 Views
- 2 replies
- 0 likes
- 524 Views
- 2 replies
- 0 likes
Superuser Contribution Have Premium Versdon on Mac only get Free Version on Iphone App. Help
Have Premium Version on Mac. Only get Free Version access on Iphone App. Help! What do I have to do to see my premium trial membership on Iphone?
- Have Premium Version on Mac. Only get Free Version access on Iphone App. Help! What do I have to do to see my premium trial membership on Iphone?
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- Spotify Legend
- 285 Views
- 3 replies
- 0 likes
- 285 Views
- 3 replies
- 0 likes
Free premium trial not letting me use features
Just started a free trial and it’s not allowing me to use the features of the free trial. Also when checking my account it states I only have Spotify Free not premium?
- Just started a free trial and it’s not allowing me to use the features of the free trial. Also when checking my account it states I only have Spotify Free not premium?
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- Spotify Star
- 301 Views
- 1 replies
- 0 likes
- 301 Views
- 1 replies
- 0 likes
Superuser Contribution Family plan with hulu
Hi i would like to know. if i could get a family plan with hulu.
- Hi i would like to know. if i could get a family plan with hulu.
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- Newbie
- 100416 Views
- 12 replies
- 34 likes
- 100416 Views
- 12 replies
- 34 likes
Been charged for a premium subscription that ended nearly a year ago.
I used to have a Spotify premium subscription. It ended back in July of 2017. On my account right now it says I have a free subscription, but I have been continually charged $9.99/mo since the subscription ended. It doesn’t even show up in my Apple s...
- I used to have a Spotify premium subscription. It ended back in July of 2017. On my account right now it says I have a free subscription, but I have been continually charged $9.99/mo since the ...
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- Spotify Star
- 290 Views
- 1 replies
- 0 likes
- 290 Views
- 1 replies
- 0 likes