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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14695 Views
  • 27 replies
  • 2 likes
  • 14695 Views
  • 27 replies
  • 2 likes

Cannot redeem Google home mini, say offer is not there anymore

Plan - PremiumCountry - USA Device(iPhone X)Operating System(iOS 12) My Question or Issue I did not get any link for a Google home mini after I signed up for the Family plan. When I am going to this link (https://www.spotify.com/us/googlehome/redeem/...

  • Regular
  • Plan - Premium Country - USA   Device (iPhone X) Operating System (iOS 12)   My Question or Issue  I did not get any link for a Google home mini after I signed up for the...
  • alarkas
  • Regular
  • 733 Views
  • 5 replies
  • 0 likes
  • 733 Views
  • 5 replies
  • 0 likes

Payment failed. Try again, or use a different payment method.

PlanFree/PremiumCountry Lithuania I tried to Start 3 months of Premium for 0.99 EUR (yes, for the first time). And because my card is not enabled for foreign purchases, i used my friends card. And he has premium too. Is it possible, why my payment ha...

  • Casual Listener
  • Plan Free/Premium Country  Lithuania   I tried to Start 3 months of Premium for 0.99 EUR (yes, for the first time). And because my card is not enabled for foreign purchases, i use...
  • Maxim
  • Spotify Star
  • 1154 Views
  • 3 replies
  • 0 likes
  • Payment failure
    Payment Problems
    Premium 3 Month Trial
  • 1154 Views
  • 3 replies
  • 0 likes

Can't change my payment method to a Revolut card

PlanPremiumCountryRomania Device Samsung S7 EdgeOperating SystemAndroid Oreo My Question or IssueI am trying to change my card to a Revolut one, but whenever i add the revolut one i receive a message that there is a mismatch between the country and t...

  • Newbie
  • Plan Premium Country Romania   Device  Samsung S7 Edge Operating System Android Oreo   My Question or Issue I am trying to change my card to a Revolut one, but whenever...
  • Maxim
  • Spotify Star
  • 667 Views
  • 1 replies
  • 0 likes
  • Payment
    Revolut
  • 667 Views
  • 1 replies
  • 0 likes

Paying from Egypt

PlanFreeCountry EgyptDeviceSamsung A5 2017Operating System Android My Question or Issue iam trying to change to premium with my mastercard but the cite refuse to accept the payment , iam from egypt and i think now we can pay for premium and i don't w...

  • Regular
  •   Plan Free Country  Egypt Device Samsung A5 2017 Operating System  Android   My Question or Issue  iam trying to change to premium  with my mastercard b...
  • taksera
  • Casual Listener
  • 3000 Views
  • 13 replies
  • 1 likes
  • 3000 Views
  • 13 replies
  • 1 likes

Superuser Contribution Cobro doble

Tenia Spotify premium estándar, hoy 13/12/2018 me pase al plan familiar, me cobraron y debitaron de mi tarjeta, según los términos por pasarme de plan me adelantarian el cobro pero tras ver mi próxima fecha de facturación observo que dice 13/01/2019,...

  • Newbie
  • Tenia Spotify premium estándar, hoy 13/12/2018 me pase al plan familiar, me cobraron y debitaron de mi tarjeta, según los términos por pasarme de plan me adelantarian el cobro pero tras ver mi próxim...
  • Jemi
  • Spotify Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • Cobro doble
  • 368 Views
  • 1 replies
  • 0 likes

Paid for Premium but dont get Premium

Hello! I subscribed to Spotify premium, however I still cannot listen to my music library when I am off of wifi. The app looks like premium (in terms of appearance) but I am not able to listen to my music when I leave wifi. If it helps, my device is ...

  • Newbie
  •     Hello! I subscribed to Spotify premium, however I still cannot listen to my music library when I am off of wifi. The app looks like premium (in terms of appearance) but I am not able ...
  • landonharris88
  • Composer
  • 278 Views
  • 2 replies
  • 0 likes
  • 278 Views
  • 2 replies
  • 0 likes

Payment issue

I've had a premium account for the past two years and in the past week Spotify has tried get a payment which didn't go through because my account was empty at the time.Now that it's full again and that I try to modify my payment details (to the same ...

  • Newbie
  •   I've had a premium account for the past two years and in the past week Spotify has tried get a payment which didn't go through because my account was empty at the time. Now that it's full ag...
  • jaiwareham
  • Composer
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Charge for new Premium account

Hello, I did not receive a free 3 month trail of Spotify Premium when I subscribed for it on 11/22/2018. I was charged $15.98. Can you please let me know the reason why I was not eligible for free 3 month trail?

  • Newbie
  •   Hello,   I did not receive a free 3 month trail of Spotify Premium when I subscribed for it on 11/22/2018. I was charged $15.98. Can you please let me know the reason why I was no...
  • jaiwareham
  • Composer
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Spotify Premium For Students

Plan:Currenty the Free planCountry: United StatesDevice:Macbook Pro 2016/ iPad mini/ and iPhone My Question or Issue:I tried to sign up for spotify premium for student and it would not let me because it said I had previously done a free trial. Number...

  • Casual Listener
  • Plan: Currenty the Free plan Country:  United States Device: Macbook Pro 2016/ iPad mini/ and iPhone   My Question or Issue: I tried to sign up for spotify premium for student and i...
  • oburger04
  • Roadie
  • 338 Views
  • 1 replies
  • 2 likes
  • 338 Views
  • 1 replies
  • 2 likes

Paying £9.99 for a student account even though my student status is valid?

PlanPremiumCountry UkDeviceGoogle pixel xlOperating SystemAndrois My Question or Issue On my profile, it tells me that my account is on Spotify student and that I'm paying £4.99 a month, but I got my confirmation of payment on PayPal and I was charge...

  • Newbie
  • Plan Premium Country  Uk Device Google pixel xl Operating System Androis   My Question or Issue  On my profile, it tells me that my account is on Spotify student and that I'm...
  • Billy-J
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Subscription Upgrade Assist

Plan: Premium + Hulu (NON- student)Country: US I can't figure out how to upgrade from Hulu to Hulu Premium. May I please have assistance with that?Thank you much! malindhe_sue

  • Casual Listener
  • Plan: Premium + Hulu (NON- student) Country: US   I can't figure out how to upgrade from Hulu to Hulu Premium.  May I please have assistance with that? Thank you much!  malindh...
  • OneByBoo
  • Roadie
  • 525 Views
  • 3 replies
  • 0 likes
  • Subscription
    upgrade
  • 525 Views
  • 3 replies
  • 0 likes

My adress

I have Premium for the family. Living in the Czech Republic, PragueI am the Owner and I added 5 more people (members) to my Spotify family. But recently 4 members were removed from my subscription because their address did not match with my address.T...

  • Casual Listener
  •   I have Premium for the family. Living in the Czech Republic, Prague I am the Owner and I added 5 more people (members) to my Spotify family. But recently 4 members were removed fro...
  • Billy-J
  • Spotify Star
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

PaySafe Card and Subscription

Up until last month I was perfectly able to go buy a paysafe card and then go to the Spotify website for subscription and choose “paysafe” as my method of payment. I’m in Canada Montreal and that option was available to me! As of today I spent money ...

  • Visitor
  • Up until last month I was perfectly able to go buy a paysafe  card and then go to the Spotify website for subscription and choose “paysafe” as my method of payment. I’m in Canada Montreal and th...
  • RealOli
  • Newbie
  • 788 Views
  • 6 replies
  • 0 likes
  • 788 Views
  • 6 replies
  • 0 likes

Latest re-engagement offer

PlanFree/PremiumCountry Device(iPhone)Operating System(iOS 10) My Question or Issue I left a while ago due to a lack of integration with my Watch. I see that is now being addressed (slowly) and when I received a re-engagement offer (3 months for £9.9...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone) Operating System (iOS 10)   My Question or Issue  I left a while ago due to a lack of integration with my Watch. I see that is now...
  • Maxim
  • Spotify Star
  • 647 Views
  • 1 replies
  • 0 likes
  • 647 Views
  • 1 replies
  • 0 likes

Solved!! Activating Spotify Family

Premium Family Portugal Hi,I'm planning to offer my family a Spotify Premium Family as a Christmas gift.Can I pay the service now and activate it after Christmas, and therefore the month validity will start only then, or is the service activated imme...

  • Newbie
  • Premium Family   Portugal  Hi, I'm planning to offer my family a Spotify Premium Family as a Christmas gift. Can I pay the service now and activate it after Christmas, and therefore ...
  • Maxim
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Subscription for 3 months just with $0.99

PlanPremiumCountryRomaniaDevice(Samsung Galaxy S9+)Operating System(Android Oreo, Windows 10) My Question or Issue Dear community, I have a question for you. From the December this offer has been launched by the Spotify. ($0.99 for 3 months). I have ...

  • Newbie
  • Plan Premium Country Romania Device (Samsung Galaxy S9+) Operating System (Android Oreo, Windows 10)   My Question or Issue  Dear community,   I have a question for yo...
  • Maxim
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

New phone, no account

Hi, New phone is Galaxy A6. Logged in after resetting password, and it recognises me, but my Premium account is not there. I've logged out, back in...still not there. I've logged in with FB too, and no joy. As I'm still paying, can this be sorted qui...

  • Visitor
  • Hi,   New phone is Galaxy A6. Logged in after resetting password, and it recognises me, but my Premium account is not there.   I've logged out, back in...still not there.   I've ...
  • Jose_M
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Não consigo realizar o pagamento

Recebi a mensagem pelo app que meu pagamento nao conseguiu ser efetuado.Estou tentando mudar a forma de pagamento e recebo a mensagem de erro ao final do processo.Ja tentei Crédito, Débito. Fazer outro dia, fazer pelo computador, cancelar a assinatur...

  • Newbie
  • Recebi a  mensagem pelo app que meu pagamento nao conseguiu ser efetuado. Estou tentando mudar a forma de pagamento e recebo a mensagem de erro ao final do processo. Ja tentei Crédito, Débito....
  • Bittencourt
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sonos and Spotify link not working

I just upgraded to Spotify Premium,a nd updated my Sonos to the current OS, and it still will not link the two. I have a playlist that a friend made for me on her Spotify, and I can see it, but it will not let me play it. Advice?

  • Newbie
  •   I just upgraded to Spotify Premium,a nd updated my Sonos to the current OS, and it still will not link the two. I have a playlist that a friend made for me on her Spotify, and I can see it, b...
  • Guido
  • Spotify Legend
  • 828 Views
  • 1 replies
  • 0 likes
  • 828 Views
  • 1 replies
  • 0 likes