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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5297 Views
  • 23 replies
  • 2 likes
  • 5297 Views
  • 23 replies
  • 2 likes

Boleto para pagamento

Estou transferindo minha conta de Free para Premium, porém gerei, sem querer, dois boletos pra pagamento. O primeiro no valor de R$ 16,90 É o segundo no valor de R$ 49,00. Os dois saíram com a mesma data de vencimento porém pretendo pagar apenas um m...

  • Newbie
  • Estou transferindo minha conta de Free para Premium, porém gerei, sem querer, dois boletos pra pagamento. O primeiro no valor de R$ 16,90 É o segundo no valor de R$ 49,00. Os dois saíram com a mesma ...
  • Luke
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Paying for premium twice

So I have had the regular premium for 9.99 for about a year, and this month it ran out. On my Spotify it said - Renew payment moethod to continue premium or continue with different method. So i went on the website and signed up for the student accoun...

  • Newbie
  • So I have had the regular premium for 9.99 for about a year, and this month it ran out. On my Spotify it said - Renew payment moethod to continue premium or continue with different method. So i went ...
  • Luke
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Premium

So I am currently trialing the Spotify Premium for 30 days, but shen I went back into the app it still says the subscription I have is the free one and it won't let me download music???

  • Newbie
  • So I am currently trialing the Spotify Premium for 30 days, but shen I went back into the app it still says the subscription I have is the free one and it won't let me download music??? 
  • Luke
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Premium

Hello! J'ai un soucis avec mon spotify premium ! J'ai toujours utilisé des cartes prépayées Spotify, et aujourd'hui, par flemme j'ai voulu faire mon abonnement sur l'appli. Hors, j'ai été débité et peux choisir mes titres mais mes changements de titr...

  • Newbie
  • Hello! J'ai un soucis avec mon spotify premium !  J'ai toujours utilisé des cartes prépayées Spotify, et aujourd'hui, par flemme j'ai voulu faire mon abonnement sur l'appli. Hors, j'ai été débi...
  • Luke
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

I am veing charged 9.99 per month for spotify and I onoy have spotufy free.

My Question or Issue I am being charged 9.99 per month and I only have spotify free. Who can I contact to stop the payment? This is going on for months

  • Casual Listener
  •     My Question or Issue  I am being charged 9.99 per month and I only have spotify free. Who can I contact to stop the payment? This is going on for months  
  • Luke
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Payment

I am being charged 9.99 per month for spotify and my subsriotion says I'm on spotify free. I have tried to cancel my account several times but I cant. I only have one account. Is there anyone that I can contact to stop this?

  • Casual Listener
  •    I am being charged 9.99 per month for spotify and my subsriotion says I'm on spotify free. I have tried to cancel my account several times but I cant. I only have one account. Is there ...
  • Billy-J
  • Spotify Star
  • 119 Views
  • 1 replies
  • 0 likes
  • 119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student premium + Hulu and headspace?

PlanStudent Premium + huluCountry US My Question or Issue Is it possible to get headspace if I currently have the Student premium + Hulu package?

  • Regular
  • Plan Student Premium + hulu Country  US   My Question or Issue  Is it possible to get headspace if I currently have the Student premium + Hulu package?
  • Billy-J
  • Spotify Star
  • 970 Views
  • 7 replies
  • 0 likes
  • 970 Views
  • 7 replies
  • 0 likes

Payment method with pre-paid paysafecard

Has anyone used a Mastercard "paysafecard" pre-paid card to unlock a Spotify Premium account? Which country needs to be selected to eventually use this payment method? Thanks for all the possible answers.

  • Casual Listener
  • Has anyone used a Mastercard "paysafecard" pre-paid card to unlock a Spotify Premium account? Which country needs to be selected to eventually use this payment method? Thanks for all the possible ans...
  • Jose_M
  • Spotify Star
  • 396 Views
  • 7 replies
  • 0 likes
  • 396 Views
  • 7 replies
  • 0 likes

Superuser Contribution UI bug on payment window

I faced a bug when I can not switch month in the payment subscription. steps to reproduce:1. load page - https://www.spotify.com/pl/account/subscription/update/2. enter card number3. field month does not work OS: Mac OS 10.13.3Browser: Safari 10.0.3l...

  • Casual Listener
  • I faced a bug when I can not switch month in the payment subscription.   steps to reproduce: 1. load page - https://www.spotify.com/pl/account/subscription/update/ 2. enter card number ...
  • meahtenoha
  • Spotify
  • 251 Views
  • 5 replies
  • 0 likes
  • 251 Views
  • 5 replies
  • 0 likes

When Student spotify discount will end?

How can I know when my premium student discount will end. I know it’s 12 months but I totally forgot when did I registered it. Help

  • Newbie
  • How can I know when my premium student discount will end. I know it’s 12 months but I totally forgot when did I registered it. Help
  • Billy-J
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Still paying for free

So I paid my fee. I got an over draft fee for it, and I still don't have my premium.

  • Newbie
  • So I paid my fee. I got an over draft fee for it, and I still don't have my premium.
  • Billy-J
  • Spotify Star
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Yearly subscription

If I sing up to the yearly subscription, what happens to my monthly subscription remaining?

  • Casual Listener
  • If I sing up to the yearly subscription, what happens to my monthly subscription remaining?
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Keeps saying payment failed!!!!

I recently bought a visa goft card and the moment I bought it I activated it. I waited about a hour or more to buy premium. I went ahead and put in all the information to purchase the 3 month premium deal. But it said payment failed. I kept trying ov...

  • Newbie
  •  I recently bought a visa goft card and the moment I bought it I activated it. I waited about a hour or more to buy premium. I went ahead and put in all the information to purchase the 3 month p...
  • Billy-J
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Spotify family question

Can each family member listens o different music simultaneously with Spotify family? Is there a device limit?

  • Newbie
  •   Can each family member listens o different music simultaneously with Spotify family?  Is there a device limit?  
  • Billy-J
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Extending premium subscription beyond three-month trial

I have subscribed to Premium in their "Three months for £9.99" trial. I want to pay now (I have birthday money burning a hole in my pocket!) for additional months once that trial is over. What's the best way to do that? Thanks in advance, Andrew

  • Newbie
  • I have subscribed to Premium in their "Three months for £9.99" trial. I want to pay now (I have birthday money burning a hole in my pocket!) for additional months once that trial is over. What's...
  • Billy-J
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Trying to renew sub

I let my subscription run out and would like to renew using the same card I was using before but it won't let me use said card. Am I now forced to completely change my payment option?

  • Newbie
  • I let my subscription run out and would like to renew using the same card I was using before but it won't let me use said card. Am I now forced to completely change my payment option?
  • Billy-J
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

A phone number please

I have been lump sum charged as well as monthly charged for my premium subscription and need to sort this out. My payment reference includes 'Stockholm' with the number. Thanx. Maria

  • Newbie
  • I have been lump sum charged as well as monthly charged for my premium subscription and need to sort this out. My payment reference includes 'Stockholm' with the number. Thanx. Maria
  • Billy-J
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Charged even after cancelling

I have 2 spirit accounts and I accidentally renewed wth premium with wrong email. I quickly realized this and cancelled my subscription within 5 mins. I received notifications that the premium was cancelled. However, I was still charged 9.99 in Novem...

  • Newbie
  • I have 2 spirit accounts and I accidentally renewed wth premium with wrong email. I quickly realized this and cancelled my subscription within 5 mins. I received notifications that the premium was ca...
  • Billy-J
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Spotify Premium

I have been tryung to subscribe to Premium ALL month, and it has been telling me my payment method has failed and to try it again later. I have two Visa gift cards that I have tried to use, neither of them working for me. I've tried making a new acco...

  • Newbie
  • I have been tryung to subscribe to Premium ALL month, and it has been telling me my payment method has failed and to try it again later. I have two Visa gift cards that I have tried to use, neither o...
  • Billy-J
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes