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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14889 Views
  • 27 replies
  • 2 likes
  • 14889 Views
  • 27 replies
  • 2 likes

renew family subscription after cancelling

PlanPremium FamilyCountry USADeviceMACBOOK PROOperating System(iOS 10 Mojave) My Question or Issuehello everyone, having some trouble renewing my premium family subscription after cancelling it mistakenly a few days ago. When I go to the subscription...

  • Casual Listener
  • Plan Premium Family Country  USA Device MACBOOK PRO Operating System (iOS 10 Mojave)   My Question or Issue hello everyone, having some trouble renewing my premium family subscrip...
  • Billy-J
  • Spotify Star
  • 366 Views
  • 3 replies
  • 0 likes
  • 366 Views
  • 3 replies
  • 0 likes

Wrong price of premium subscription

PlanPremiumCountry - Poland DevicePC WindowsOperating SystemWindows 10 My Question or Issue My question is, why I have to pay 29.99zł montly for subscription if it says that premium is for 19.99zł in Poland??

  • Regular
  • Plan Premium Country - Poland   Device PC Windows Operating System Windows 10   My Question or Issue  My question is, why I have to pay 29.99zł montly for subscription if it ...
  • Billy-J
  • Spotify Star
  • 493 Views
  • 6 replies
  • 0 likes
  • 493 Views
  • 6 replies
  • 0 likes

PREMIUM TODO BUGADO

Pela terceira vez estou assinando o premium e pela terceira vez está acontecendo o mesmo erro!Da primeira vez eu assinei, não recebi nenhum recibo e nenhum email e nenhum premium foi ativado, mas na fatura do cartão já constava a cobrança de 1,99.Poi...

  • Regular
  • Pela terceira vez estou assinando o premium e pela terceira vez está acontecendo o mesmo erro! Da primeira vez eu assinei, não recebi nenhum recibo e nenhum email e nenhum premium foi ativado, mas n...
  • Bittencourt
  • Spotify Star
  • 267 Views
  • 3 replies
  • 0 likes
  • 267 Views
  • 3 replies
  • 0 likes

Can’t pay

PlanFree/PremiumCountry LithuaniaDeviceiPhone 6sOperating SystemiOS 12.1.1 My Question or Issue I want to buy spotify premium but it says payment failed. I have enough money but it still says failed. I tried login and logout, tried different browsers...

  • Newbie
  •   Plan Free/Premium Country  Lithuania Device iPhone 6s Operating System iOS 12.1.1   My Question or Issue  I want to buy spotify premium but it says payment failed. I ...
  • Maxim
  • Spotify Star
  • 230 Views
  • 3 replies
  • 0 likes
  • 230 Views
  • 3 replies
  • 0 likes

Solved!! change country...will not accept payment for premium

I have now done what spotify told me regarding changing country from norway to spain.....cancelled my subsciption....so, when I tried to pay for renewal of premium, it won't accept my credit card.Do spotify expect me to go to my bank here in spain an...

  • Regular
  •   I have now done what spotify told me regarding changing country from norway to spain.....cancelled my subsciption....so, when I tried to pay for renewal of premium, it won't accept my credit ...
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Subscription failed.

P9 for 3 monthsPremiumPhilippines I used different debit cards to subscribe for P9 for 3 months offer in Spotify, but it always say "Purchase failed". Why is that?

  • Casual Listener
  • P9 for 3 months Premium Philippines   I used different debit cards to subscribe for P9 for 3 months offer in Spotify, but it always say "Purchase failed". Why is that?  
  • Maxim
  • Spotify Star
  • 272 Views
  • 3 replies
  • 0 likes
  • 272 Views
  • 3 replies
  • 0 likes

Family Plan Member Keeps getting Kicked Out

PlanPremiumCountryTurkey Device(Huawei P20 Lite, Xiaomi Mi A1, Windows 10 Pro PC's)Operating System(Android Oreo, Windows 10 Pro) My Question or Issue Hello,I had a family plan premium but my wife (who is living with me in the same house) keeps getti...

  • Casual Listener
  •   Plan Premium Country Turkey  Device (Huawei P20 Lite, Xiaomi Mi A1, Windows 10 Pro PC's) Operating System (Android Oreo, Windows 10 Pro)   My Question or Issue  ...
  • 8-90y3_jqzwib
  • Casual Listener
  • 1740 Views
  • 2 replies
  • 0 likes
  • 1740 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cancelled Premium trial, still being charged

I signed up for a free trial of the premium service and cancelled within 30 days. Since then, I've been charged $16 and $14 per month. I cannot understand how I'm being billed.I don't have any credit card info attached to my account.

  • Casual Listener
  • I signed up for a free trial of the premium service and cancelled within 30 days. Since then, I've been charged $16 and $14 per month. I cannot understand how I'm being billed. I don't have any cred...
  • Guido
  • Spotify Legend
  • 422 Views
  • 5 replies
  • 0 likes
  • 422 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify rejects a payment already canceled

It appears in my Spotify that the payment of the card has not been accepted, asking me to enter data of a different one, when I have the receipt of the payment made in a timely manner. I can not communicate with anyone, nor do I find a way to show th...

  • Casual Listener
  • It appears in my Spotify that the payment of the card has not been accepted, asking me to enter data of a different one, when I have the receipt of the payment made in a timely manner. I can not comm...
  • Guido
  • Spotify Legend
  • 300 Views
  • 4 replies
  • 0 likes
  • 300 Views
  • 4 replies
  • 0 likes

Superuser Contribution Charged twice after switching to student plan!

I uploaded the documents to be verified for a student subscription last Wednesday 2nd Nov (1 week ago) and forgot to check until today whether I had been verified. I checked the wrong email and didn't have anything so tried to sign up again. Then che...

  • Newbie
  • I uploaded the documents to be verified for a student subscription last Wednesday 2nd Nov (1 week ago) and forgot to check until today whether I had been verified. I checked the wrong email and didn'...
  • Daisy
  • Spotify Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

99 Cent offer THEN Student Discount

PlanFree/PremiumCountryUS Deviceiphone XOperating SystemiOS 12 My Question or IssueSo I wanted to get a premium account and was gonna do the 99 cent deal, but since i’m a student, can i still sign up and pay 99 cent the first three months and then sw...

  • Newbie
  • Plan Free/Premium Country US   Device iphone X Operating System iOS 12   My Question or Issue So I wanted to get a premium account and was gonna do the 99 cent deal, but since i’...
  • Bethany_Dawn
  • Community Legend
  • 514 Views
  • 1 replies
  • 0 likes
  • plan
    Subscription payment options
  • 514 Views
  • 1 replies
  • 0 likes

Never Received Google Home Email

I signed up on 12/15/18 for the Family Premium plan and it said I qualifed for the Google Home promotion and I should watch for an email.How long should it take to receive the email, I would think it would be generated as soon as my plan was activate...

  • Visitor
  •   I signed up on 12/15/18 for the Family Premium plan and it said I qualifed for the Google Home promotion and I should watch for an email. How long should it take to receive the email, I woul...
  • alarkas
  • Regular
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Cannot redeem Google home mini, say offer is not there anymore

Plan - PremiumCountry - USA Device(iPhone X)Operating System(iOS 12) My Question or Issue I did not get any link for a Google home mini after I signed up for the Family plan. When I am going to this link (https://www.spotify.com/us/googlehome/redeem/...

  • Regular
  • Plan - Premium Country - USA   Device (iPhone X) Operating System (iOS 12)   My Question or Issue  I did not get any link for a Google home mini after I signed up for the...
  • alarkas
  • Regular
  • 736 Views
  • 5 replies
  • 0 likes
  • 736 Views
  • 5 replies
  • 0 likes

Payment failed. Try again, or use a different payment method.

PlanFree/PremiumCountry Lithuania I tried to Start 3 months of Premium for 0.99 EUR (yes, for the first time). And because my card is not enabled for foreign purchases, i used my friends card. And he has premium too. Is it possible, why my payment ha...

  • Casual Listener
  • Plan Free/Premium Country  Lithuania   I tried to Start 3 months of Premium for 0.99 EUR (yes, for the first time). And because my card is not enabled for foreign purchases, i use...
  • Maxim
  • Spotify Star
  • 1156 Views
  • 3 replies
  • 0 likes
  • Payment failure
    Payment Problems
    Premium 3 Month Trial
  • 1156 Views
  • 3 replies
  • 0 likes

Can't change my payment method to a Revolut card

PlanPremiumCountryRomania Device Samsung S7 EdgeOperating SystemAndroid Oreo My Question or IssueI am trying to change my card to a Revolut one, but whenever i add the revolut one i receive a message that there is a mismatch between the country and t...

  • Newbie
  • Plan Premium Country Romania   Device  Samsung S7 Edge Operating System Android Oreo   My Question or Issue I am trying to change my card to a Revolut one, but whenever...
  • Maxim
  • Spotify Star
  • 668 Views
  • 1 replies
  • 0 likes
  • Payment
    Revolut
  • 668 Views
  • 1 replies
  • 0 likes

Paying from Egypt

PlanFreeCountry EgyptDeviceSamsung A5 2017Operating System Android My Question or Issue iam trying to change to premium with my mastercard but the cite refuse to accept the payment , iam from egypt and i think now we can pay for premium and i don't w...

  • Regular
  •   Plan Free Country  Egypt Device Samsung A5 2017 Operating System  Android   My Question or Issue  iam trying to change to premium  with my mastercard b...
  • taksera
  • Casual Listener
  • 3016 Views
  • 13 replies
  • 1 likes
  • 3016 Views
  • 13 replies
  • 1 likes

Superuser Contribution Cobro doble

Tenia Spotify premium estándar, hoy 13/12/2018 me pase al plan familiar, me cobraron y debitaron de mi tarjeta, según los términos por pasarme de plan me adelantarian el cobro pero tras ver mi próxima fecha de facturación observo que dice 13/01/2019,...

  • Newbie
  • Tenia Spotify premium estándar, hoy 13/12/2018 me pase al plan familiar, me cobraron y debitaron de mi tarjeta, según los términos por pasarme de plan me adelantarian el cobro pero tras ver mi próxim...
  • Jemi
  • Spotify Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • Cobro doble
  • 368 Views
  • 1 replies
  • 0 likes

Paid for Premium but dont get Premium

Hello! I subscribed to Spotify premium, however I still cannot listen to my music library when I am off of wifi. The app looks like premium (in terms of appearance) but I am not able to listen to my music when I leave wifi. If it helps, my device is ...

  • Newbie
  •     Hello! I subscribed to Spotify premium, however I still cannot listen to my music library when I am off of wifi. The app looks like premium (in terms of appearance) but I am not able ...
  • landonharris88
  • Composer
  • 280 Views
  • 2 replies
  • 0 likes
  • 280 Views
  • 2 replies
  • 0 likes

Payment issue

I've had a premium account for the past two years and in the past week Spotify has tried get a payment which didn't go through because my account was empty at the time.Now that it's full again and that I try to modify my payment details (to the same ...

  • Newbie
  •   I've had a premium account for the past two years and in the past week Spotify has tried get a payment which didn't go through because my account was empty at the time. Now that it's full ag...
  • jaiwareham
  • Composer
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Charge for new Premium account

Hello, I did not receive a free 3 month trail of Spotify Premium when I subscribed for it on 11/22/2018. I was charged $15.98. Can you please let me know the reason why I was not eligible for free 3 month trail?

  • Newbie
  •   Hello,   I did not receive a free 3 month trail of Spotify Premium when I subscribed for it on 11/22/2018. I was charged $15.98. Can you please let me know the reason why I was no...
  • jaiwareham
  • Composer
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes