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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11419 Views
  • 24 replies
  • 2 likes
  • 11419 Views
  • 24 replies
  • 2 likes

Superuser Contribution Account is overgegaan naar free

Ik heb via xs4all een spotify account gekregen. Ik heb de stappen uitgevoerd om mijn bestaande premium account om te zetten naar die van xs4all, maar nu is deze overgegaan naar free. Wat is er verkeerd gegaan en hoe krijg ik weer toegang tot premium ...

  • Newbie
  • Ik heb via xs4all een spotify account gekregen. Ik heb de stappen uitgevoerd om mijn bestaande premium account om te zetten naar die van xs4all, maar nu is deze overgegaan naar free. Wat is er verkee...
  • Daisy
  • Spotify Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution i receive an email invite but keep getting cannot verify addess , i have entered the same address.

PlanPremium for familyCountry SingaporeDeviceIphone 7Operating System(iOS 10 My Question or Issue

  • Newbie
  • Plan Premium for family Country  Singapore Device Iphone 7 Operating System (iOS 10   My Question or Issue  
  • Peter
  • Spotify Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo obtener cuenta premium

Hola spotify ya me hicieron el debito de mi tarjeta para acceder a premium por 0.99 por tres meses pero no puedo utilizar aun me sale spoty free necesito ayuda????

  • Newbie
  • Hola spotify ya me hicieron el debito de mi tarjeta para acceder a premium por 0.99 por tres meses pero no puedo utilizar aun me sale spoty free necesito ayuda????
  • Daisy
  • Spotify Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe to premium

Hey so I had Spotify premium for a year in the UK, and I moved to Hong Kong recently - will be staying over here for half a year or so. My family plan with my friends in the UK was canceled but I would like to start my own over here. I tried to pay w...

  • Newbie
  • Hey so I had Spotify premium for a year in the UK, and I moved to Hong Kong recently - will be staying over here for half a year or so.   My family plan with my friends in the UK was canceled ...
  • Peter
  • Spotify Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

My Question or Issue Hi there,I have been onto my account as it the monthly rate came out of my account yesterday. Upon signing in it had said I wasnt on the spotify premium plan which I was confused about. I the signed up as a student as I am a stud...

  • Visitor
  •    My Question or Issue  Hi there, I have been onto my account as it the monthly rate came out of my account yesterday. Upon signing in it had said I wasnt on the spotify premium pl...
  • Peter
  • Spotify Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family

PlanFree/PremiumPremiumCountry GermanyDeviceOperating System My Question or Issue I Subscried to Spotify with Klarna, i received the payment but forgot to pay i got an email saying i had time until october 21 to pay however spotify was paused before ...

  • Newbie
  • Plan Free/Premium Premium Country  Germany Device Operating System   My Question or Issue   I Subscried to Spotify with Klarna, i received the payment but forgot to pay i got...
  • Peter
  • Spotify Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't reconnect myself to Spotify Family

I've signed up and invited by my friends to join his Spotify premium. However, i was log out from the profile and I couldn't seem to join back into the subcriptions even he tried inviting me twice. Can someone help? I've no idea what's wrong. Thank y...

  • Casual Listener
  •   I've signed up and invited by my friends to join his Spotify premium. However, i was log out from the profile and I couldn't seem to join back into the subcriptions even he tried inviting me ...
  • Peter
  • Spotify Legend
  • 398 Views
  • 4 replies
  • 0 likes
  • 398 Views
  • 4 replies
  • 0 likes

Superuser Contribution Efetuei o pagamento via boleto bancário, e minha conta premium não foi liberada

Pagamento ia boleto bancario foi efetuado dia 30/10, até o prezado momento minha assinatura premium não foi liberada! Já segui todos os passos que o site disponibiliza para auxilio, nada mudou! Por favor, liberem

  • Newbie
  •   Pagamento ia boleto bancario foi efetuado dia 30/10, até o prezado momento minha assinatura premium não foi liberada!   Já segui todos os passos que o site disponibiliza para auxilio, ...
  • Peter
  • Spotify Legend
  • 244 Views
  • 1 replies
  • 1 likes
  • 244 Views
  • 1 replies
  • 1 likes

Superuser Contribution Me cobran doble cada mes pago vía Banorte!

Plan Premium familiarCountry: MéxicoLLevo varios meses en que me cobran dos veces el servicio, con diferencia de 2 minutos... no es por dar clics de mas, ni siquiera entro a la aplicacion para pagar... se supone que es automatico. Parece que es muy c...

  • Visitor
  •   Plan Premium familiar Country: México LLevo varios meses en que me cobran dos veces el servicio, con diferencia de 2 minutos... no es por dar clics de mas, ni siquiera entro a la aplicacion...
  • Peter
  • Spotify Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution No option to pay invoice with ideal

I have a family subscription with payment method iDeal. I have aan invoice for the next period, on the invoice it also says that payment method is iDeal. But I don’t know how to pay it. There’s no link to iDeal. How can I pay this invoice.

  • Newbie
  • I have a family subscription with payment method iDeal. I have aan invoice for the next period, on the invoice it also says that payment method is iDeal. But I don’t know how to pay it. There’s no li...
  • Peter
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution When can we pay everything with gift cards?

Why can't I redeem a gift card with Premium Family? It can't be that hard, because it works at Netflix. Here I can charge credits, use my credit card, etc. So if Netflix can do it, why can't Spotify do it? I have a Premium for Family plan and have a ...

  • Casual Listener
  • Why can't I redeem a gift card with Premium Family? It can't be that hard, because it works at Netflix. Here I can charge credits, use my credit card, etc. So if Netflix can do it, why can't Spotify ...
  • Peter
  • Spotify Legend
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

Superuser Contribution Switched to Student Discount but charged $9.99

Plan - PremiumCountry - USA My Question or Issue Yesterday (11/4) I switched my premium account to a student discount premium account which should charge me $4.99 a month. However, my bank account shows I was charged $9.99 instead. How can I get my m...

  • Newbie
  • Plan - Premium Country - USA   My Question or Issue   Yesterday (11/4) I switched my premium account to a student discount premium account which should charge me $4.99 a month. Ho...
  • Peter
  • Spotify Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot cancel premium via Spotify nor third party

PlanPremiumCountryCanada The issue I'm having is trying to cancel my Spotify premium subscription. Firstly trying to do it from the Spotify website does not work, which is complete BS (whether it is direct or through a phone plan). Rogers (my phone p...

  • Regular
  • Plan Premium Country Canada   The issue I'm having is trying to cancel my Spotify premium subscription. Firstly trying to do it from the Spotify website does not work, which is complete BS ...
  • Daisy
  • Spotify Legend
  • 935 Views
  • 9 replies
  • 0 likes
  • 935 Views
  • 9 replies
  • 0 likes

Solved!! charged for unused premium

Hello,I am asking this question on behalf of my sister. Before this, she registered for one month free trial for Premium but she cancelled the Premium before the trial ends and now it's been two months since she deleted her account. The problem is sh...

  • Casual Listener
  • Hello, I am asking this question on behalf of my sister.   Before this, she registered for one month free trial for Premium but she cancelled the Premium before the trial ends and now i...
  • Billy-J
  • Spotify Star
  • 422 Views
  • 3 replies
  • 0 likes
  • 422 Views
  • 3 replies
  • 0 likes

Delete my credit card from my account

Can you please delete the credit card information saved on my account please and thank you! I could not delete it myself and find the option where to delete it.

  • Newbie
  • Can you please delete the credit card information saved on my account please and thank you! I could not delete it myself and find the option where to delete it.   
  • Billy-J
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

BILLED WRONG AMOUNT

PlanFree/PremiumCountry United States of AmericaDeviceiphone 6sOperating SystemIOS 12.0.1My Question or Issue I have been using spotify for years now as a student, i am still a student, and my past bill is $9.99. Why is it not $4.99 like it says for ...

  • Newbie
  • Plan Free/Premium Country  United States of America Device iphone 6s Operating System IOS 12.0.1 My Question or Issue  I have been using spotify for years now as a student, i am st...
  • Billy-J
  • Spotify Star
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

Can't cancel subscription.

Hello whenever i try to cancel my subscription a red box with Hoppsan, något hände. Försök igen. which translates to oops something happend. Try again. i just wan't to cancel my subscription. Country Sweden,windows 10,premium

  • Casual Listener
  •   Hello whenever i try to cancel my subscription a red box with Hoppsan, något hände. Försök igen. which translates to oops something happend. Try again. i just wan't to cancel my subscrip...
  • Luke
  • Spotify Star
  • 698 Views
  • 3 replies
  • 0 likes
  • 698 Views
  • 3 replies
  • 0 likes

Superuser Contribution Realice el pago de una promocion en facebook y no me hizo el cambio a premium

PlanFree/PremiumCountry México DeviceSamsung s8+ My Question or Issue Pague por premuin en una promoción de Facebook de un año por $199 Pero no me hizo el cambio

  • Newbie
  • Plan Free/Premium Country México    Device Samsung s8+   My Question or Issue  Pague por premuin en una promoción de Facebook de un año por $199 Pero no me hizo el cambio&...
  • Peter
  • Spotify Legend
  • 1272 Views
  • 3 replies
  • 0 likes
  • 1272 Views
  • 3 replies
  • 0 likes

I was offered a 60 day trial, but it has only given me 30

Hey,I was offered a 60 day trial which I had until the end of today to take. I have done so, but now it says the trial only lasts 30 days.Can you help?Cheers,Alex

  • Casual Listener
  • Hey, I was offered a 60 day trial which I had until the end of today to take. I have done so, but now it says the trial only lasts 30 days. Can you help? Cheers, Alex
  • RodeRorschach
  • Casual Listener
  • 371 Views
  • 4 replies
  • 0 likes
  • 371 Views
  • 4 replies
  • 0 likes

Superuser Contribution Problemas con Plan Familiar Premium

Hola, Escribo , a la vez de saludar, para hacer una consulta sobre mi cuenta familiar.Mi novia , quien ha sido parte de mi plan familiar y vive conmigo desde hace 36 meses ya no tiene acceso y su cuenta se ha vuelto gratuita nuevamente. Le envie una ...

  • Newbie
  • Hola,  Escribo , a la vez de saludar, para hacer una consulta sobre mi cuenta familiar. Mi novia , quien ha sido parte de mi plan familiar y vive conmigo desde hace 36 meses ya no tiene acceso...
  • Daisy
  • Spotify Legend
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes