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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Visitor

Lucifermorningstar

Regular

195164 Views

123 replies

12 likes

  • 195164 Views
  • 123 replies
  • 12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

Music Fan

TiBlack

Newbie

22183 Views

28 replies

4 likes

  • 22183 Views
  • 28 replies
  • 4 likes

Changing countries without changing credit card?

I'm a premium user and would like to change my country settings as I have moved from Canada to Mexico on an indefinite basis. However, Spotify indicates that in order to change the country, I must input a payment method issued by the new country...bu...

Casual Listener

  I'm a premium user and would like to change my country settings as I have moved from Canada to Mexico on an indefinite basis. However, Spotify indicates that in order to change the country, I...

Maxim

Spotify Star

838 Views

3 replies

1 likes

  • 838 Views
  • 3 replies
  • 1 likes

Solved!! Hey this isnt right, I am being charged a district of clumbia tax but im in the U.S.?

Can someone help me please, my account is being charged with a district of columbia tax but I live in the US and have no clue as to why it would think that I'm in a different country and would like to fix itPlanPremiumCountry US

Casual Listener

Can someone help me please, my account is being charged with a district of columbia tax but I live in the US and have no clue as to why it would think that I'm in a different country and would like t...

mliebler27

Casual Listener

3310 Views

11 replies

1 likes

added
Colimbia
tax
  • 3310 Views
  • 11 replies
  • 1 likes

Solved!! Payment failed for unknown reasons

PlanPremium for familyCountry LithuaniaDeviceHuawei P20 LiteOperating SystemEmui 8.0 My Question or Issue So on the ninth day of month i get a bill to pay for the premium but this month my mom changed her bank account card cause the old one expired, ...

Casual Listener

  Plan Premium for family Country  Lithuania Device Huawei P20 Lite Operating System Emui 8.0   My Question or Issue  So on the ninth day of month i get a bill to pay f...

Edvinas1

Casual Listener

907 Views

6 replies

0 likes

  • 907 Views
  • 6 replies
  • 0 likes

Charged for trial version

Hello, I have subsribed my account to special promotion Premium Spotify registered till December 31st 2018 which was written will be charged by 0.99EUR per month for 3 months, but I was charged 5.99EUR, which is normal not promoted price and I dont a...

Newbie

Hello,   I have subsribed my account to special promotion Premium Spotify registered till December 31st 2018 which was written will be charged by 0.99EUR per month for 3 months, but I was char...

Maxim

Spotify Star

271 Views

1 replies

0 likes

  • 271 Views
  • 1 replies
  • 0 likes

Switched from Premium to Family Premium

TNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry GERMANY Deviceiphone7, 6, Alexa, etc Operating System My Question or Issue Today I switched from premium to fami...

Newbie

TNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country  GERMANY  Device iphone7, 6, Alexa, etc&nb...

Maxim

Spotify Star

374 Views

1 replies

0 likes

Family account wrong name
  • 374 Views
  • 1 replies
  • 0 likes

Solved!! Plano Familiar

PlanPremium familiarCountry BrasilDeviceSamsung galaxy S7Operating SystemAndroid My Question or Issue Meu pai contratou o plano premium familiar, mas não consegue colocar eu e meu irmão.Já fiz todos os passos que pediram no site para reenviar, mas nã...

Casual Listener

Plan Premium familiar Country  Brasil Device Samsung galaxy S7 Operating System Android   My Question or Issue  Meu pai contratou o plano premium familiar, mas não consegue c...

Bittencourt

Spotify Star

521 Views

3 replies

0 likes

  • 521 Views
  • 3 replies
  • 0 likes

Spotify Gift Card - Exsisting Student Account

PlanStudent/PremiumCountryGermany My Question or Issue Hello,I had a student account and I got an 60 € gift-card. I activated the card to prevent it from decaying. Result is, that I'm having a 6 Month premium account instead of my Student account. Wh...

Newbie

Plan Student/Premium Country Germany  My Question or Issue   Hello, I had a student account and I got an 60 € gift-card. I activated the card to prevent it from decaying. Result...

Maxim

Spotify Star

231 Views

1 replies

0 likes

  • 231 Views
  • 1 replies
  • 0 likes

Hulu Resubscribe

Hello! I’ve been subscribed to the Hulu & Premium plan for months now and sudddenly I’m not able to use my Hulu account any longer. When I attempt to log in, it states that I need to “renew my subscription”. I’ve attempted to activate it again and it...

Newbie

Hello! I’ve been subscribed to the Hulu & Premium plan for months now and sudddenly I’m not able to use my Hulu account any longer. When I attempt to log in, it states that I need to “renew my su...

Billy-J

Spotify Star

2145 Views

1 replies

0 likes

  • 2145 Views
  • 1 replies
  • 0 likes

Premium subscription renewed yesterday. Husband started family account today...

My premium subscription renewed yesterday (1/20/19) but my husband started a family premium subscription today. Will I be refunded anything for my renewal from yesterday?

Newbie

  My premium subscription renewed yesterday (1/20/19) but my husband started a family premium subscription today. Will I be refunded anything for my renewal from yesterday?

Brunelicia

Community Legend

209 Views

1 replies

0 likes

  • 209 Views
  • 1 replies
  • 0 likes

Automatically changed to family subscription

You guys automatically switched my subscription to Family Subscription without my consent or knowledge. What's up with that?!

Newbie

You guys automatically switched my subscription to Family Subscription without my consent or knowledge. What's up with that?!

Bittencourt

Spotify Star

451 Views

3 replies

1 likes

  • 451 Views
  • 3 replies
  • 1 likes

I already paid and I’m still without premium ( in app and web)

CountryMexico yesterday I paid 99mxn at oxxo, I have the receipt and everything and I still have a free account.

Newbie

  Country Mexico   yesterday I paid 99mxn at oxxo, I have the receipt and everything and I still have a free account.   

Bittencourt

Spotify Star

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

Solved!! [Subscription] Google Play Payment

FreeCanada Device Samsung Galaxy A5Operating SystemAbdroid 7 and upper I bought a google play gift card and i wanted to buy a premium account.so is it possible or what?and tell me where can I buy an spotify gift card in winnipeg!cause i couldnt find ...

Casual Listener

    Free Canada   Device  Samsung Galaxy A5 Operating System Abdroid 7 and upper   I bought a google play gift card and i wanted to buy a premium account.so is it p...

Brunelicia

Community Legend

931 Views

3 replies

0 likes

  • 931 Views
  • 3 replies
  • 0 likes

You broke my family connection

I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it off as apposed to running around and changing cards ...

Newbie

I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it o...

Maxim

Spotify Star

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

[Account] Change Username

PlanPremiumCountry BrazilDeviceiPhone 6 PlusOperating SystemiOS 12 My Question or Issue I would like you to help me solve this. I bought the prepaid card in the GiftCard case and left in redemption and I placed the pin until it was right, however I i...

Newbie

  Plan Premium Country  Brazil Device iPhone 6 Plus Operating System iOS 12   My Question or Issue   I would like you to help me solve this. I bought the prepaid card...

Bittencourt

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

I am being charged on a free account

PlanFreeCountry USDeviceGoogleOperating SystemAndroid My Question or Issue I tried the free trial in May and cancled the trial a week before it ended. Unfortunately, I recently discovered that Spotify have been charging my account for the past 8 mont...

Newbie

  Plan Free Country  US Device Google Operating System Android    My Question or Issue  I tried the free trial in May and cancled the trial a week before it ended....

Bittencourt

Spotify Star

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Missing Album - Doesn't make sense?

PlanPremiumCountryNew Zealand My Question or IssueI listen to a lot of the artist 'Blue October' and all their albums except one are on Spotify. The album 'Any Man in America' used to be in Spotify but has now been gone for ages. Could this be in err...

Newbie

Plan Premium Country New Zealand   My Question or Issue I listen to a lot of the artist 'Blue October' and all their albums except one are on Spotify. The album 'Any Man in America' u...

Loxer

Community Legend

236 Views

1 replies

0 likes

  • 236 Views
  • 1 replies
  • 0 likes

Family invite not working

PlanPremium familyCountryCanada DeviceSamsung Galaxy 9 My Question or Issue I can invite my son he gets the email and clicks on the link puts in all his info but the submit button is grey and cannot be pushed. I have canceled the invite resent and st...

Newbie

  Plan Premium family Country Canada  Device Samsung Galaxy 9   My Question or Issue  I can invite my son he gets the email and clicks on the link puts in all his info bu...

Billy-J

Spotify Star

281 Views

1 replies

0 likes

  • 281 Views
  • 1 replies
  • 0 likes

Lost my music when switching from premium to family

Hello, I recently cancelled my premium plan. I was waiting about two days after the cancellation to start up my family premium plan and now that I have activated all my music from my premium account is gone playlists and everything. This is also a su...

Casual Listener

Hello, I recently cancelled my premium plan. I was waiting about two days after the cancellation to start up my family premium plan and now that I have activated all my music from my premium account ...

Brunelicia

Community Legend

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

Early payment for free trial

I had subscribed to Spotify Premium 3 months trial on November 20, 2018 which costed $0.99 /month. But I have been charged $14.99 on january 20th,2019 . My trial should end in february 20th. Why they have charged me one month early?

Newbie

   I had subscribed to Spotify Premium 3 months trial on November 20, 2018 which costed $0.99 /month. But I have been charged $14.99 on january 20th,2019 . My trial should end in february ...

Maxim

Spotify Star

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes

why my debit card is not accepted?

PlanpremiumCountry BOLIVIADeviceHP LAPTOPOperating SystemWINDOWS 10 My Question or Issue i have a debit card, it is available to make online payments, but, i can't use it to pay my subscription

Casual Listener

Plan premium Country  BOLIVIA Device HP LAPTOP Operating System WINDOWS 10   My Question or Issue  i have a debit card, it is available to make online payments, but, i can't ...

Maxim

Spotify Star

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes