Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Regular
195164 Views
123 replies
12 likes
- 195164 Views
- 123 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
Newbie
22183 Views
28 replies
4 likes
- 22183 Views
- 28 replies
- 4 likes
Changing countries without changing credit card?
I'm a premium user and would like to change my country settings as I have moved from Canada to Mexico on an indefinite basis. However, Spotify indicates that in order to change the country, I must input a payment method issued by the new country...bu...
I'm a premium user and would like to change my country settings as I have moved from Canada to Mexico on an indefinite basis. However, Spotify indicates that in order to change the country, I...
Spotify Star
838 Views
3 replies
1 likes
- 838 Views
- 3 replies
- 1 likes
Solved!! Hey this isnt right, I am being charged a district of clumbia tax but im in the U.S.?
Can someone help me please, my account is being charged with a district of columbia tax but I live in the US and have no clue as to why it would think that I'm in a different country and would like to fix itPlanPremiumCountry US
Can someone help me please, my account is being charged with a district of columbia tax but I live in the US and have no clue as to why it would think that I'm in a different country and would like t...
Casual Listener
3310 Views
11 replies
1 likes
added
Colimbia
tax
- 3310 Views
- 11 replies
- 1 likes
Solved!! Payment failed for unknown reasons
PlanPremium for familyCountry LithuaniaDeviceHuawei P20 LiteOperating SystemEmui 8.0 My Question or Issue So on the ninth day of month i get a bill to pay for the premium but this month my mom changed her bank account card cause the old one expired, ...
Plan Premium for family Country Lithuania Device Huawei P20 Lite Operating System Emui 8.0 My Question or Issue So on the ninth day of month i get a bill to pay f...
Casual Listener
907 Views
6 replies
0 likes
- 907 Views
- 6 replies
- 0 likes
Charged for trial version
Hello, I have subsribed my account to special promotion Premium Spotify registered till December 31st 2018 which was written will be charged by 0.99EUR per month for 3 months, but I was charged 5.99EUR, which is normal not promoted price and I dont a...
Hello, I have subsribed my account to special promotion Premium Spotify registered till December 31st 2018 which was written will be charged by 0.99EUR per month for 3 months, but I was char...
Spotify Star
271 Views
1 replies
0 likes
- 271 Views
- 1 replies
- 0 likes
Switched from Premium to Family Premium
TNone of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry GERMANY Deviceiphone7, 6, Alexa, etc Operating System My Question or Issue Today I switched from premium to fami...
TNone of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country GERMANY Device iphone7, 6, Alexa, etc&nb...
Spotify Star
374 Views
1 replies
0 likes
Family account wrong name
- 374 Views
- 1 replies
- 0 likes
Solved!! Plano Familiar
PlanPremium familiarCountry BrasilDeviceSamsung galaxy S7Operating SystemAndroid My Question or Issue Meu pai contratou o plano premium familiar, mas não consegue colocar eu e meu irmão.Já fiz todos os passos que pediram no site para reenviar, mas nã...
Plan Premium familiar Country Brasil Device Samsung galaxy S7 Operating System Android My Question or Issue Meu pai contratou o plano premium familiar, mas não consegue c...
Spotify Star
521 Views
3 replies
0 likes
- 521 Views
- 3 replies
- 0 likes
Spotify Gift Card - Exsisting Student Account
PlanStudent/PremiumCountryGermany My Question or Issue Hello,I had a student account and I got an 60 € gift-card. I activated the card to prevent it from decaying. Result is, that I'm having a 6 Month premium account instead of my Student account. Wh...
Plan Student/Premium Country Germany My Question or Issue Hello, I had a student account and I got an 60 € gift-card. I activated the card to prevent it from decaying. Result...
Spotify Star
231 Views
1 replies
0 likes
- 231 Views
- 1 replies
- 0 likes
Hulu Resubscribe
Hello! I’ve been subscribed to the Hulu & Premium plan for months now and sudddenly I’m not able to use my Hulu account any longer. When I attempt to log in, it states that I need to “renew my subscription”. I’ve attempted to activate it again and it...
Hello! I’ve been subscribed to the Hulu & Premium plan for months now and sudddenly I’m not able to use my Hulu account any longer. When I attempt to log in, it states that I need to “renew my su...
Spotify Star
2145 Views
1 replies
0 likes
- 2145 Views
- 1 replies
- 0 likes
Premium subscription renewed yesterday. Husband started family account today...
My premium subscription renewed yesterday (1/20/19) but my husband started a family premium subscription today. Will I be refunded anything for my renewal from yesterday?
My premium subscription renewed yesterday (1/20/19) but my husband started a family premium subscription today. Will I be refunded anything for my renewal from yesterday?
Community Legend
209 Views
1 replies
0 likes
- 209 Views
- 1 replies
- 0 likes
Automatically changed to family subscription
You guys automatically switched my subscription to Family Subscription without my consent or knowledge. What's up with that?!
You guys automatically switched my subscription to Family Subscription without my consent or knowledge. What's up with that?!
Spotify Star
451 Views
3 replies
1 likes
- 451 Views
- 3 replies
- 1 likes
I already paid and I’m still without premium ( in app and web)
CountryMexico yesterday I paid 99mxn at oxxo, I have the receipt and everything and I still have a free account.
Country Mexico yesterday I paid 99mxn at oxxo, I have the receipt and everything and I still have a free account.
Spotify Star
241 Views
1 replies
0 likes
- 241 Views
- 1 replies
- 0 likes
Solved!! [Subscription] Google Play Payment
FreeCanada Device Samsung Galaxy A5Operating SystemAbdroid 7 and upper I bought a google play gift card and i wanted to buy a premium account.so is it possible or what?and tell me where can I buy an spotify gift card in winnipeg!cause i couldnt find ...
Free Canada Device Samsung Galaxy A5 Operating System Abdroid 7 and upper I bought a google play gift card and i wanted to buy a premium account.so is it p...
Community Legend
931 Views
3 replies
0 likes
- 931 Views
- 3 replies
- 0 likes
You broke my family connection
I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it off as apposed to running around and changing cards ...
I'm a private contractor so sometimes my cash flow is a bit slow. If I don't have the money to pay off the card that I put all my streaming accounts on I just let it go until I can afford to pay it o...
Spotify Star
253 Views
1 replies
0 likes
- 253 Views
- 1 replies
- 0 likes
[Account] Change Username
PlanPremiumCountry BrazilDeviceiPhone 6 PlusOperating SystemiOS 12 My Question or Issue I would like you to help me solve this. I bought the prepaid card in the GiftCard case and left in redemption and I placed the pin until it was right, however I i...
Plan Premium Country Brazil Device iPhone 6 Plus Operating System iOS 12 My Question or Issue I would like you to help me solve this. I bought the prepaid card...
Spotify Star
259 Views
1 replies
0 likes
- 259 Views
- 1 replies
- 0 likes
I am being charged on a free account
PlanFreeCountry USDeviceGoogleOperating SystemAndroid My Question or Issue I tried the free trial in May and cancled the trial a week before it ended. Unfortunately, I recently discovered that Spotify have been charging my account for the past 8 mont...
Plan Free Country US Device Google Operating System Android My Question or Issue I tried the free trial in May and cancled the trial a week before it ended....
Spotify Star
245 Views
1 replies
0 likes
- 245 Views
- 1 replies
- 0 likes
Missing Album - Doesn't make sense?
PlanPremiumCountryNew Zealand My Question or IssueI listen to a lot of the artist 'Blue October' and all their albums except one are on Spotify. The album 'Any Man in America' used to be in Spotify but has now been gone for ages. Could this be in err...
Plan Premium Country New Zealand My Question or Issue I listen to a lot of the artist 'Blue October' and all their albums except one are on Spotify. The album 'Any Man in America' u...
Community Legend
236 Views
1 replies
0 likes
- 236 Views
- 1 replies
- 0 likes
Family invite not working
PlanPremium familyCountryCanada DeviceSamsung Galaxy 9 My Question or Issue I can invite my son he gets the email and clicks on the link puts in all his info but the submit button is grey and cannot be pushed. I have canceled the invite resent and st...
Plan Premium family Country Canada Device Samsung Galaxy 9 My Question or Issue I can invite my son he gets the email and clicks on the link puts in all his info bu...
Spotify Star
281 Views
1 replies
0 likes
- 281 Views
- 1 replies
- 0 likes
Lost my music when switching from premium to family
Hello, I recently cancelled my premium plan. I was waiting about two days after the cancellation to start up my family premium plan and now that I have activated all my music from my premium account is gone playlists and everything. This is also a su...
Hello, I recently cancelled my premium plan. I was waiting about two days after the cancellation to start up my family premium plan and now that I have activated all my music from my premium account ...
Community Legend
270 Views
1 replies
0 likes
- 270 Views
- 1 replies
- 0 likes
Early payment for free trial
I had subscribed to Spotify Premium 3 months trial on November 20, 2018 which costed $0.99 /month. But I have been charged $14.99 on january 20th,2019 . My trial should end in february 20th. Why they have charged me one month early?
I had subscribed to Spotify Premium 3 months trial on November 20, 2018 which costed $0.99 /month. But I have been charged $14.99 on january 20th,2019 . My trial should end in february ...
Spotify Star
270 Views
1 replies
0 likes
- 270 Views
- 1 replies
- 0 likes
why my debit card is not accepted?
PlanpremiumCountry BOLIVIADeviceHP LAPTOPOperating SystemWINDOWS 10 My Question or Issue i have a debit card, it is available to make online payments, but, i can't use it to pay my subscription
Plan premium Country BOLIVIA Device HP LAPTOP Operating System WINDOWS 10 My Question or Issue i have a debit card, it is available to make online payments, but, i can't ...
Spotify Star
249 Views
1 replies
0 likes
- 249 Views
- 1 replies
- 0 likes