Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Casual Listener
- 40194 Views
- 20 replies
- 1 likes
- 40194 Views
- 20 replies
- 1 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Moderator
- 5115 Views
- 23 replies
- 2 likes
- 5115 Views
- 23 replies
- 2 likes
Where did my Premium account go?
PlanStudent PremiumCountryGermany My Question or Issue I used to have a Premium account for Spotify. When I had to reinstall the app I was unable to log in. I found out that I have two Spotify accounts, neither seems to be Premium. I remembered my Sp...
- Plan Student Premium Country Germany My Question or Issue I used to have a Premium account for Spotify. When I had to reinstall the app I was unable to log in. I found out that...
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- Community Legend
- 281 Views
- 5 replies
- 0 likes
- 281 Views
- 5 replies
- 0 likes
I was charged twice
PlanPremium CountryMalaysia Mobile(Samsung J7 pro) Operating System(Android ) My Question or IssueI was charged twice when i purchase the free trial for premium..and it seems that the purchase of free trial to be unsuccessful too. Please fix this pro...
- Plan Premium Country Malaysia Mobile (Samsung J7 pro) Operating System (Android ) My Question or Issue I was charged twice when i purchase the free tr...
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- Community Legend
- 145 Views
- 1 replies
- 0 likes
- 145 Views
- 1 replies
- 0 likes
Pay two accounts with the same credit card
CountryColombiaDeviceiPhone 7 PlusOperating SystemiOs My Question or IssueHello, I want to know if is possible to pay two different subscriptions (two accounts) with the same credit card. I already have a Premium Family, but I want to have premium in...
- Country Colombia Device iPhone 7 Plus Operating System iOs My Question or Issue Hello, I want to know if is possible to pay two different subscriptions (two accounts) with the ...
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- Not applicable
- 597 Views
- 1 replies
- 0 likes
- 597 Views
- 1 replies
- 0 likes
Problem with mobile payment
I'm using the boku mobile payment method to pay the premium subscription and it worked fine for almost one year but suddenly it said that the payment failed even though i got enough money on my phonr and i didn't change anything on the subscription, ...
- I'm using the boku mobile payment method to pay the premium subscription and it worked fine for almost one year but suddenly it said that the payment failed even though i got enough money on my phonr...
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- Not applicable
- 194 Views
- 1 replies
- 0 likes
- 194 Views
- 1 replies
- 0 likes
accidental account!
I had 2 spotify accounts. I upgraded the wrong one to Family.I have now paid $14.99 twice! How do I get a refund on the incorrect account? My Question or Issue
- I had 2 spotify accounts. I upgraded the wrong one to Family. I have now paid $14.99 twice! How do I get a refund on the incorrect account? My Question or Issue
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- Not applicable
- 134 Views
- 1 replies
- 0 likes
- 134 Views
- 1 replies
- 0 likes
Unable to cancel subscription
Please help to cancel my subscription. I've tried several times and I was unable to do so.
- Please help to cancel my subscription. I've tried several times and I was unable to do so.
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- Spotify Star
- 241 Views
- 1 replies
- 0 likes
- 241 Views
- 1 replies
- 0 likes
Solved!! Accindently change from premium to family premium.
PlanPremiumCountryIndonesiaDeviceOppo F7Operating SystemAndroid My Question or Issue Hi, I'm confused in my subcription. I was extending my premium subscription 5 days ago then today I accidently change into premium for family. How to get back to my ...
- Plan Premium Country Indonesia Device Oppo F7 Operating System Android My Question or Issue Hi, I'm confused in my subcription. I was extending my premium subscription 5 days a...
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- Spotify Star
- 1288 Views
- 9 replies
- 0 likes
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premium subscription
- 1288 Views
- 9 replies
- 0 likes
Superuser Contribution Late payment
PlanPremiumCountry IrsaelDeviceXiaomi redmi note 5Operating SystemAndroid and Windoes 10 My Question or Issue Ok so my paypal account is maxed atm.. i cant pay for my premium, i was wondering if i could still have my premium until the second of sept ...
- Plan Premium Country Irsael Device Xiaomi redmi note 5 Operating System Android and Windoes 10 My Question or Issue Ok so my paypal account is maxed atm.. i cant ...
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- Roadie
- 3436 Views
- 3 replies
- 0 likes
- 3436 Views
- 3 replies
- 0 likes
Superuser Contribution COMO CANCELAR COBRO SI NO SE A QUE CORREO ESTA?
Me estan cobrando un cargo de 99 pesos, ya cancele todas las suscripciones de los aparatos pero me sigue saliendo ese cobro, como puedo saber a que correo esta ligado esa suscripcion? en el banco no pudieron cancelar.
- Me estan cobrando un cargo de 99 pesos, ya cancele todas las suscripciones de los aparatos pero me sigue saliendo ese cobro, como puedo saber a que correo esta ligado esa suscripcion? en el banco no ...
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- Roadie
- 223 Views
- 1 replies
- 0 likes
- 223 Views
- 1 replies
- 0 likes
Payment failed issue
Having a payment failed issue. Tried updating my payment and it still gave me the same messgae even when I tried a different credit card. Is there any customer support that isn't on twitter? The facebook messaging is completely useless for these thin...
- Having a payment failed issue. Tried updating my payment and it still gave me the same messgae even when I tried a different credit card. Is there any customer support that isn't on twitter? T...
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- Spotify Star
- 288 Views
- 1 replies
- 0 likes
- 288 Views
- 1 replies
- 0 likes
Can family plan members see my activity?
So I want to join my family’s plan, but I don’t want anyone seeing what I listen to (it’s a lot of guilty pleasure pop songs). I’ve heard that the admin can see what everyone on the plan is listening to, and that’s why I’m hesitant to join. Is this t...
- So I want to join my family’s plan, but I don’t want anyone seeing what I listen to (it’s a lot of guilty pleasure pop songs). I’ve heard that the admin can see what everyone on the plan is list...
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- Community Legend
- 47925 Views
- 1 replies
- 0 likes
- 47925 Views
- 1 replies
- 0 likes
I can't download music because I reinstalled too many times
PlanPremiumCountry CanadaOperating SystemAndroid Oreo My Question or Issue I uninstalled spotify a few times in the last few months in order to play large games, since my internal storage is tiny. Upon my recent reinstall it says I can't download mus...
- Plan Premium Country Canada Operating System Android Oreo My Question or Issue I uninstalled spotify a few times in the last few months in order to play large games, since ...
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- Spotify Star
- 199 Views
- 1 replies
- 0 likes
- 199 Views
- 1 replies
- 0 likes
I cant pay for premium nor family subscription
PlanFreeCountry TurkeyDeviceiphone 7 plusOperating System(iOS 11) My Question or IssueMy family subscription cancelled because spotify coulndt received payment it is ok. spotify still refuses all my debit cards and credit cards. my moms and gf’s card...
- Plan Free Country Turkey Device iphone 7 plus Operating System (iOS 11) My Question or Issue My family subscription cancelled because spotify coulndt received payment it is ok....
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- Spotify Star
- 137 Views
- 1 replies
- 0 likes
- 137 Views
- 1 replies
- 0 likes
Solved!! Paying for premium while away from country
Hi, I live in the U.S.A, and I am visiting Ukraine for a bit over two weeks. I've been using Spotify premium for some time now and have set it up to pay automatically on the 22, of every month. Recently I got a message to update my payment. So I trie...
- Hi, I live in the U.S.A, and I am visiting Ukraine for a bit over two weeks. I've been using Spotify premium for some time now and have set it up to pay automatically on the 22, of every mont...
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- Community Legend
- 228 Views
- 1 replies
- 0 likes
- 228 Views
- 1 replies
- 0 likes
Solved!! Charged twice per month and still dont have my premium
Im getting charged twice a month but i still dont have my Premium, dont have any receipts in my acc, want to stop my premium which i didn't get Phone: Huawei P10 Lite Spotify app
- Im getting charged twice a month but i still dont have my Premium, dont have any receipts in my acc, want to stop my premium which i didn't get Phone: Huawei P10 Lite Spotify app&...
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- Spotify Star
- 216 Views
- 1 replies
- 0 likes
- 216 Views
- 1 replies
- 0 likes
No Station Idents or Announcers on Premium Please
I couldn't see how to contact Spotify anymore. Looks like they've removed the option to email them? Basically I wanted to say that as a Premium user I pay not to hear ads. I think that songs which have station idents or DJ announcements in them are a...
- I couldn't see how to contact Spotify anymore. Looks like they've removed the option to email them? Basically I wanted to say that as a Premium user I pay not to hear ads. I think that songs which ha...
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- Regular
- 356 Views
- 6 replies
- 0 likes
- 356 Views
- 6 replies
- 0 likes
3 months premium
My Question or Issue Hi i availed 3 months premium promo for 129 only. My acct will be renewed on 23rd os Sept but spotify already charged me 129 today August 23. Can you help me get back the charges they made? It doesn’t seem right. Thanks
- My Question or Issue Hi i availed 3 months premium promo for 129 only. My acct will be renewed on 23rd os Sept but spotify already charged me 129 today August 23. Can you hel...
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- Spotify Star
- 140 Views
- 1 replies
- 0 likes
- 140 Views
- 1 replies
- 0 likes
Não consigo comprar um Plano Familiar
País Brasil Minha pergunta ou problema Não estou conseguindo comprar um Plano Premium Familiar, há duas semanas que estão tentando e nada aparecer (Falha no pagamento. Tente novamente ou use outra forma de pagamento.) Alguem por Favor pode me ajudar?...
- País Brasil Minha pergunta ou problema Não estou conseguindo comprar um Plano Premium Familiar, há duas semanas que estão tentando e nada aparecer (Falha no pagamento. ...
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- Spotify Star
- 179 Views
- 3 replies
- 0 likes
- 179 Views
- 3 replies
- 0 likes
Payment problem
PlanPremiumCountry ArgentinaDeviceLg G6Operating SystemAndroid My Question or Issue I reinserted my debit mastercard but the error continues and when i try to introudce de debit card it tries to upgrade it to family plan, idont know how to pay the 2 ...
- Plan Premium Country Argentina Device Lg G6 Operating System Android My Question or Issue I reinserted my debit mastercard but the error continues and when i try to intro...
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- Spotify Star
- 151 Views
- 1 replies
- 0 likes
- 151 Views
- 1 replies
- 0 likes
Solved!! Charged 14 days after first charge
PlanPremiumCountryAustralia DeviceiPhone 6/PCOperating SystemiOS/Windows 10 My Question or IssueHi!I’ve used Spotify for awhile now be it off and on however I’m looking to keep my subscription on, sadly I’m having a issue that really off puts me.On A...
- Plan Premium Country Australia Device iPhone 6/PC Operating System iOS/Windows 10 My Question or Issue Hi! I’ve used Spotify for awhile now be it off and on however I’...
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- Spotify Star
- 266 Views
- 3 replies
- 0 likes
- 266 Views
- 3 replies
- 0 likes