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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13308 Views
  • 26 replies
  • 2 likes
  • 13308 Views
  • 26 replies
  • 2 likes

Charged twice

Hello!I seem to be getting charged an additional $9.99 per month along with my student discount amount of $4.99. In the past I had signed up for other plans like the $0.99 for the summer and wasn't charged anything additional, so I assumed that it wo...

  • Regular
  • Hello! I seem to be getting charged an additional $9.99 per month along with my student discount amount of $4.99. In the past I had signed up for other plans like the $0.99 for the summer and wasn't...
  • Billy-J
  • Spotify Star
  • 328 Views
  • 3 replies
  • 0 likes
  • 328 Views
  • 3 replies
  • 0 likes

Solved!! Changing device from iOS to Android- what happens with subscribtion?

PlanPremiumCountry IrelandSamsung note 9Operating SystemAndroid 8.1.0 My Question or IssueI had an iPhone and got spotify premium account. Now I am changing to Android and wonder how the payment for premium plan will go? Through apple account ot goog...

  • Casual Listener
  • Plan Premium Country  Ireland Samsung note 9 Operating System Android 8.1.0   My Question or Issue I had an iPhone and got spotify premium account. Now I am changing to Android and...
  • Noah
  • Spotify Star
  • 2452 Views
  • 5 replies
  • 0 likes
  • 2452 Views
  • 5 replies
  • 0 likes

Re: HELP! I was charged twice this month. Again.

Why does this keep happening? My money was returned to my account last time. But unfortunately, it has occurred again. What should I do? Thanks

  • Regular
  • Why does this keep happening?  My money was returned to my account last time. But unfortunately, it has occurred again.    What should I do?    Thanks   
  • Noah
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Solved!! Moving to a new country next month

Hi, I am moving to the UK next month. I want to subscribe to the discounted price per 3 months deal for Spotify Premium. I realised that the price for that is cheaper in the UK than it is where I am currently (Hong Kong). Can I change region to the U...

  • Newbie
  • Hi, I am moving to the UK next month. I want to subscribe to the discounted price per 3 months deal for Spotify Premium. I realised that the price for that is cheaper in the UK than it is where I am ...
  • Maxim
  • Spotify Star
  • 609 Views
  • 1 replies
  • 0 likes
  • 609 Views
  • 1 replies
  • 0 likes

Solved!! The redirect from Spotify to Hulu for students is not working

I am asking about the hulu/spotify/showtime package that I enrolled in. I connected showtime but when I click the redirect for Hulu I get the below errors. Please help as this is kinda annoying that some of my features aren't working. Thank you. Plan...

  • Newbie
  • I am asking about the hulu/spotify/showtime package that I enrolled in. I connected showtime but when I click the redirect for Hulu I get the below errors. Please help as this is kinda annoying that ...
  • Noah
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Solved!! Get back the 10 days of Spotify subscription that I lost and inability to use Gift cards for Family

PlanRecently upgraded from Premium to Premium for FamilyCountryUS ProblemAfter upgrading from Premium to Premium for Family, my payment renewal date changed to 12-15-18. My original renewal date was 12-25-18. As a result, I lost 10 days of subscripti...

  • Casual Listener
  •   Plan Recently upgraded from Premium to Premium for Family Country US   Problem After upgrading from Premium to Premium for Family, my payment renewal date changed to 12-15-18. My o...
  • Noah
  • Spotify Star
  • 559 Views
  • 3 replies
  • 1 likes
  • 559 Views
  • 3 replies
  • 1 likes

Solved!! Can't subscribe a premium account

CountryItaly/Sweden My Question or IssueHi everyone!I've got a problem with the subscription of my premium account.I live in Italy but for 3 months I will be in Sweden (where I currently am). When I try to pay for the premium account, my payment meth...

  • Newbie
  • Country Italy/Sweden    My Question or Issue Hi everyone! I've got a problem with the subscription of my premium account. I live in Italy but for 3 months I will be in Sweden (where I...
  • Maxim
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution my premium subscribtion isn't working even tough the payment went trough?

PlanPremiumCountry Faroe IslandsDeviceiphone SE and computerOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Premium Country  Faroe Islands Device iphone SE and computer Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elsabn
  • Regular
  • 808 Views
  • 10 replies
  • 0 likes
  • 808 Views
  • 10 replies
  • 0 likes

Solved!!Superuser Contribution unable to make the payment

PlanFreeCountryRomaniaDevice(iPhone, desktop computer)Operating System(iOS 12, Windows 10)My Question or IssueHi, You now have the offer €0.99 for three months subscription. I have tried many times to make the payment with my debit card (from ING ban...

  • Regular
  • Plan Free Country Romania Device (iPhone, desktop computer) Operating System (iOS 12, Windows 10) My Question or Issue Hi,   You now have the offer €0.99 for three months subscription...
  • emanoil-florin
  • Regular
  • 1046 Views
  • 8 replies
  • 1 likes
  • 1046 Views
  • 8 replies
  • 1 likes

Logged out

Hi I just logged out as I changed phone. I reset my password as I couldn't remember .. and now it let me go logg in but as 'trail' like Spotify is asking me to pay for a premium account which I've got already ! How is that possible? Please need help ...

  • Newbie
  • Hi I just logged out as I changed phone. I reset my password as I couldn't remember .. and now it let me go logg in but as 'trail' like Spotify is asking me to pay for a premium account which I've go...
  • Luke
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Updating payment information- reload error

When I update my payment information, I am instructed to reload the page and try again. What should I do?

  • Newbie
  • When I update my payment information, I am instructed to reload the page and try again. What should I do?
  • Luke
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

Gift subscriptions and moving to another country

I’d like to gift a Premium subscription to my daughterI live in Canada and she lives in the US. She listens on her iPhone 6. To complicate matters, she might be moving out of the US in a few months. I have read some people aren’t able to gift a subsc...

  • Newbie
  • I’d like to gift a Premium subscription to my daughter I live in Canada and she lives in the US. She listens on her iPhone 6.    To complicate matters, she might be moving out of the US ...
  • Noah
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Student premium wrong hulu

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got spotify student premium which includes hulu when i started hulu i connected it an account that is not mine but my friends how do i conne...

  • Newbie
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I got spotify student premium which includes h...
  • Noah
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Lost my premium membership and playlists

I had to delete Spotify app from my phone and then downloaded again but i lost my premium membership and all of my playlists and subscriptions. Anyone had the same issue? How can i solve this? I was using spotify today until that happened.

  • Newbie
  • I had to delete Spotify app from my phone and then downloaded again but i lost my premium membership and all of my playlists and subscriptions. Anyone had the same issue? How can i solve this? I was ...
  • Luke
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Cannot Access Email I Signed Up With

So, I've been logged out of all my accounts when I tried to connect my phone's Spotify app to Alexa. I have not logged in to this account in some time and attempted to reset the password. This led me to the lovely realization I no longer have access ...

  • Newbie
  • So, I've been logged out of all my accounts when I tried to connect my phone's Spotify app to Alexa. I have not logged in to this account in some time and attempted to reset the password. This led me...
  • Luke
  • Spotify Star
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Paid 99€/12 months, charged 99€ + 9.99€

Hi,I am a Premium user and i Pay 9.99€/monthsI received the offer for spotify premium 99€/12 months and i Pay today.Spotify today charged on my credit card 9.99€ + 99€ and the expire date is 31/01/2018 .Can i have 9.99€ back or change expire date to ...

  • Newbie
  • Hi, I am a Premium user and i Pay 9.99€/months I received the  offer for spotify premium 99€/12 months and i Pay today. Spotify today charged on my credit card 9.99€ + 99€ and the expire date...
  • Luke
  • Spotify Star
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Cannot use premium after a week....

I have an issue with login in! I bought premium for 3 months for my daughter on christmas eve. It worked for a week and tomorrow not anymore... also the link in the confirmation email did not work for her. I think I did something wrong by bying it on...

  • Casual Listener
  • I have an issue with login in! I bought premium for 3 months for my daughter on christmas eve. It worked for a week and tomorrow not anymore... also the link in the confirmation email did not wo...
  • Luke
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 377 Views
  • 1 replies
  • 0 likes

30 days free trial for premium

Hi Spotify support, From the latest promotion, I saw there is a 30 days free trial for subscripting a premium account, whereas I am still seeing 7 days trial on my existing free account. May I know why? Cheers,Jeffrey

  • Newbie
  • Hi Spotify support,   From the latest promotion, I saw there is a 30 days free trial for subscripting a premium account, whereas I am still seeing 7 days trial on my existing free account...
  • Luke
  • Spotify Star
  • 391 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 391 Views
  • 1 replies
  • 0 likes

I have a problem with my account

Hi guys, sorry for my english, i’m italian i’ve bought spotify premium by my computer, and by computer it’s all ok, but and when i’ve logged by the app with my email if I go in the settings wheel there’s written this, my free account with this Number...

  • Newbie
  • Hi guys, sorry for my english, i’m italian  i’ve bought spotify premium by my computer, and by computer it’s all ok, but and when i’ve logged by the app with my email if I go in the setting...
  • Luke
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Charged me double and won't let me login

So I just made a new spotify account and I put the card information in for premium, and it went through and now it's not letting me login. So i went to my card history, and it says that I have been charged two different times for this purchase, and i...

  • Newbie
  • So I just made a new spotify account and I put the card information in for premium, and it went through and now it's not letting me login. So i went to my card history, and it says that I have been c...
  • Luke
  • Spotify Star
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes