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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 8037 Views
  • 23 replies
  • 2 likes
  • 8037 Views
  • 23 replies
  • 2 likes

Superuser Contribution Payment method and country dont match- but im only going to stay here for the next year!

Hi there,I've recently relocated to Greece and will be here for at least 1 year. I want to upgrade to premium but because my debit cards are registered in UK, Spotify wont let me add them as my area is Greece.Is there some way around this, its ridicu...

  • Casual Listener
  • Hi there, I've recently relocated to Greece and will be here for at least 1 year. I want to upgrade to premium but because my debit cards are registered in UK, Spotify wont let me add them as my are...
  • Guido
  • Spotify Legend
  • 616 Views
  • 3 replies
  • 0 likes
  • 616 Views
  • 3 replies
  • 0 likes

payment

my dad paid spotify on saturday night and my premium was cancelled yesterday because we pay this with a bank slip, but until now my spotify says it’s still a free account not a premium. Please help

  • Newbie
  • my dad paid spotify on saturday night and my premium was cancelled yesterday because we pay this with a bank slip, but until now my spotify says it’s still a free account not a premium. Please h...
  • MarkCole0401
  • Regular
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes

Premium

I bought Spotify premium on PayPal it gave me a 7 day free trail will I still have premium after this

  • Newbie
  • I bought Spotify premium on PayPal it gave me a 7 day free trail will I still have premium after this
  • MarkCole0401
  • Regular
  • 305 Views
  • 2 replies
  • 0 likes
  • 305 Views
  • 2 replies
  • 0 likes

Falha no pagamento Plano spotify universitário

PlanPremium UniversirárioCountry BrasilDeviceAsus X450LOperating SystemWindows 10 My Question or Issue Olá boa tarde! Sou usuário do plano free e gostaria de fazer o upgrade para o plano premium universitário. Ja enviei um requerimento com documento ...

  • Newbie
  • Plan Premium Universirário Country  Brasil Device Asus X450L Operating System Windows 10   My Question or Issue  Olá boa tarde! Sou usuário do plano free e gostaria de fazer ...
  • Bittencourt
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Charged for nothing

I have been using spotify free for months now but I got charged for using premium. I have not subscribed to the premium. How do I get the refund?

  • Newbie
  • I have been using spotify free for months now but I got charged for using premium. I have not subscribed to the premium. How do I get the refund?
  • Billy-J
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Premium payment is made twice

Hello, my Premium payment is made twice. They are made on two different date. Could someone help me understand how to cancel one? I try in the settings but I found nothing. Thank you in advance! *Sorry for my English normally I speak french, I'm from...

  • Newbie
  • Hello, my Premium payment is made twice. They are made on two different date. Could someone help me understand how to cancel one? I try in the settings but I found nothing.    Thank you i...
  • Billy-J
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

3 Month subscription fail

Every time i buy a 3 month subscription i get downgraded to "free" after 1 month

  • Newbie
  • Every time i buy a 3 month subscription i get downgraded to "free" after 1 month
  • Billy-J
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Forgot Nickname and email on account

PlanFreeCountry LithuaniaDeviceLaptop Toshiba c55Operating SystemWindows 10 My Question or IssueHow can i cancel my subscribsion without log in in my account?? or how to remove debit card from account? P.S. This is another account!

  • Newbie
  •   Plan Free Country  Lithuania Device Laptop Toshiba c55 Operating System Windows 10   My Question or Issue How can i cancel my subscribsion without log in in my account?? o...
  • Loxer
  • Community Legend
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Solved!! Hulu deal - discounts for seniors

My Question or Issue I just became aware of a deal with Hulu where if you have their service WITH ads you can get a reduced price on Spotify. I have Hulu without ads so I don't qualify. Seems a little silly being that idea is to get Spotify without a...

  • Casual Listener
  •   My Question or Issue  I just became aware of a deal with Hulu where if you have their service WITH ads you can get a reduced price on Spotify.  I have Hulu without ads so I don't q...
  • mijorg
  • Casual Listener
  • 1562 Views
  • 2 replies
  • 2 likes
  • 1562 Views
  • 2 replies
  • 2 likes

How to use SPC card code as high school student?

My Question or IssueI am a high school student with an SPC card, with this card it says I should be able to get 3 months for 0.99. It told me to enter a code it gave me at checkout but I do not see a promo code section, the only other thing I can thi...

  • Newbie
  •     My Question or Issue I am a high school student with an SPC card, with this card it says I should be able to get 3 months for 0.99. It told me to enter a code it gave me at chec...
  • Billy-J
  • Spotify Star
  • 1140 Views
  • 1 replies
  • 0 likes
  • 1140 Views
  • 1 replies
  • 0 likes

2 MONTH FREE OFFER CHANGED T0 30 DAYS

PlanPremiumCountry Australia DeviceGoogle Pixel 2 Operating SystemAndroid Oreo My Question or Issue Hi there. I am a new subscriber and was wanting to take up the free two month premium offer that I saw upon sign up, however when I went to subscribe,...

  • Newbie
  • Plan Premium Country  Australia  Device Google Pixel 2  Operating System Android Oreo   My Question or Issue  Hi there. I am a new subscriber and was wanting t...
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Your subscription payment failed.

PlanPremiumCountry RomaniaDeviceiPhone 7, Windows laptop and a Huawei P9 PlusOperating SystemiOS 12, Android, Windows 10Steps taken I have updated the details, reinstalled all apps from all devices, logged out/in from all devices. I have not reverted...

  • Newbie
  • Plan Premium Country  Romania Device iPhone 7, Windows laptop and a Huawei P9 Plus Operating System iOS 12, Android, Windows 10 Steps taken  I have updated the details, reinstalled...
  • Billy-J
  • Spotify Star
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Family one time payment?

PlanPremiumCountry PolandDeviceDesktopOperating SystemWindows 10 My Question or Issue Can I buy Spotify Family by one time payment? Because I don't have a credit card or something like that. I want to pay with PaySafeCard.

  • Regular
  • Plan Premium Country  Poland Device Desktop Operating System Windows 10   My Question or Issue  Can I buy Spotify Family by one time payment?  Because I don't have a cr...
  • Billy-J
  • Spotify Star
  • 2580 Views
  • 1 replies
  • 0 likes
  • Spotify family
  • 2580 Views
  • 1 replies
  • 0 likes

30 day free trial

Hey, trial version wants 1.11$ is it checking my account? I mean is it going to be refund?PlanFree/PremiumCountry TurkeyDevice(iPhone 5s)Operating System(iOS 12) My Question or Issue

  • Newbie
  • Hey, trial version wants 1.11$ is it checking my account? I mean is it going to be refund? Plan Free/Premium Country  Turkey Device (iPhone 5s) Operating System (iOS 12)   My Ques...
  • Billy-J
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Solved!! Yearly Subscription

PlanFree/PremiumCountry USADeviceiphone 8Operating System My Question or Issue Incredibly enough, I logged in to upgrade to Premium by paying for one year in advance. Imposible to do. Can only sign up for free trial.

  • Casual Listener
  • Plan Free/Premium Country  USA Device iphone 8 Operating System   My Question or Issue  Incredibly enough, I logged in to upgrade to Premium by paying for one year in advance....
  • Noah
  • Spotify Star
  • 2567 Views
  • 3 replies
  • 1 likes
  • 2567 Views
  • 3 replies
  • 1 likes

Payment failed from Free to Premium

Country Singapore Hi, I am unable to pay for Spotify Premium using Visa (It just says Payment Failed. Try again, or use a different payment method) despite getting clearance from the credit card company and also the same card I used for subscription ...

  • Newbie
  •   Country  Singapore        Hi, I am unable to pay for Spotify Premium using Visa (It just says Payment Failed. Try again, or use a different payment method) despi...
  • Jose_M
  • Spotify Star
  • 433 Views
  • 1 replies
  • 1 likes
  • 433 Views
  • 1 replies
  • 1 likes

How to cancel the 30 day free premium trial?

Hi, My significant other has just suscribed to premium for families and even if i accepted the invite, my suscription is still showing “Premium Trial”. I want to cancel the trial so i can get onto the family suscription. I do not see any option to ca...

  • Newbie
  • Hi,   My significant other has just suscribed to premium for families and even if i accepted the invite, my suscription is still showing “Premium Trial”.    I want to cancel the tr...
  • Jose_M
  • Spotify Star
  • 289 Views
  • 1 replies
  • 1 likes
  • 289 Views
  • 1 replies
  • 1 likes

Family Plan doesnt work

PlanFree/PremiumCountry(Brazil) Device(iPhone Operating System( Windows 10) My Question or Issue I've tried many times to accept the invitation to the Family Plan sent by Vinicius Waldow, with whom I live, but it doesn't work. How can we fix that?

  • Newbie
  •   Plan Free/Premium Country (Brazil)   Device (iPhone 😎 Operating System ( Windows 10)   My Question or Issue   I've tried many times to accept the invitation to the...
  • Billy-J
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Not allowed to purchase the $9.99 plan, only family plan

PlanFamily premiumCountry UsDeviceGoogle pixelOperating System My Question or Issue So I'm trying to pay for premium again this month on a new card but it won't let me buy my regular $9.99 plan, only a $14.99 family plan. I've tried going to the webs...

  • Newbie
  • Plan Family premium Country  Us Device Google pixel Operating System   My Question or Issue  So I'm trying to pay for premium again this month on a new card but it won't let m...
  • Billy-J
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

30 days premium for free reduced to 8 days

I signed in for premium membership today (Nov 06). As per homepage it is free for 30 days.After log in to my account a message came up that free premium ends Nov 13.How can I solve this?

  • Newbie
  • I signed in for premium membership today (Nov 06). As per homepage it is free for 30 days. After log in to my account a message came up that free premium ends Nov 13. How can I solve this?
  • Billy-J
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes