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We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
131362 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
64778 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
245534 Views
150 replies
13 likes
Overnight my subscription has been changed without my knowledge - how can this happen ?PlanFree/PremiumCountry Australia DeviceiPhone 8Operating System(iOS 10) My Question or Issue
Overnight my subscription has been changed without my knowledge - how can this happen ? Plan Free/Premium Country Australia Device iPhone 8 Operating System (iOS 10) My Q...
Newbie
422 Views
2 replies
0 likes
Have moved from the UK to Australia so I need to change payment details and country. It seems I have to close my premium account and reopen it. What I cannot find any information about is if my playlists will remain between transferring from a premiu...
Have moved from the UK to Australia so I need to change payment details and country. It seems I have to close my premium account and reopen it. What I cannot find any information about is if ...
Spotify Star
757 Views
3 replies
1 likes
minha conta premium foi cancelada, e nao consigo add outro cartao para pagamento, toda vez da erro!!!!! a culpa não é minha e voces cancelaram minha conta premium!!! SPOTIFY LIXOOOOOO!!!!!!!!
minha conta premium foi cancelada, e nao consigo add outro cartao para pagamento, toda vez da erro!!!!! a culpa não é minha e voces cancelaram minha conta premium!!! SPOTIFY LIXOOOOOO!!!!!!!!
Spotify Legend
338 Views
1 replies
0 likes
USAPremium plan > Family Plan We just switched to the family plan so we could move from one user to four in our household > two adults and two kids. I've set up emails for our kids and have run into multiple problems. With one email I set up a free a...
USA Premium plan > Family Plan We just switched to the family plan so we could move from one user to four in our household > two adults and two kids. I've set up emails for our kids a...
Casual Listener
450 Views
2 replies
0 likes
PlanPremium CountryCanada My Question or Issue Yesterday I saw a big red banner in the app that Spotify had been unable to charge my card for the annual renewal. So I clicked through in the Spotify app, and I ended up on three options:- Family plan: ...
Plan Premium Country Canada My Question or Issue Yesterday I saw a big red banner in the app that Spotify had been unable to charge my card for the annual renewal.&...
Casual Listener
597 Views
2 replies
0 likes
Hi, I made Premium registration just now but later on most probably during trial period would like to change to Family pack and invite three other family members as well (they are Free or Premium users at the moment). Can it work in this way or I hav...
Hi, I made Premium registration just now but later on most probably during trial period would like to change to Family pack and invite three other family members as well (they are Free or Premium use...
Casual Listener
1578 Views
2 replies
0 likes
PlanFree/PremiumCountry Greece My Question or IssueI'd like to ask if transfering premium subscription along with the "Made for you" playlists from one account to another is possible?
Plan Free/Premium Country Greece My Question or Issue I'd like to ask if transfering premium subscription along with the "Made for you" playlists from one account to another is possi...
Spotify Star
733 Views
1 replies
0 likes
I just bought premium and forgot that my old email was registered to my account so, I changed my password and email immediately but does the receipt that was sent to the old email contain my credit card information? PlanPremiumCountry SingaporeDevice...
I just bought premium and forgot that my old email was registered to my account so, I changed my password and email immediately but does the receipt that was sent to the old email contain my credit c...
Community Legend
834 Views
1 replies
0 likes
Hi. In my family plan, I have the acountnames on my familymembers, but one comes up with this name: "21dg3pnppwgma47meywv2c7ci" Does anyone have an Idea where this comes from? it is stated as "active"Thanks for help!
Hi. In my family plan, I have the acountnames on my familymembers, but one comes up with this name: "21dg3pnppwgma47meywv2c7ci" Does anyone have an Idea where this comes from? it is st...
Roadie
302 Views
1 replies
0 likes
PlanPremiumCountryUSA My Question or IssueI just upgraded to premium for 3 months because of their deal. I use my account while at work and I also have it hooked associated with my Echo at home. I know you can only listen to premium on 1 device at a ...
Plan Premium Country USA My Question or Issue I just upgraded to premium for 3 months because of their deal. I use my account while at work and I also have it hooked&nbs...
Casual Listener
1038 Views
2 replies
0 likes
Hi, I just bought premium subscription from the promo offer for 3 months. Payment went through, got email confirmation but when I login to spotify I still see my account is just free and the premium now costs full price to buy - I lost the option to ...
Hi, I just bought premium subscription from the promo offer for 3 months. Payment went through, got email confirmation but when I login to spotify I still see my account is just free a...
Spotify Star
714 Views
3 replies
0 likes
PlanFree/Premium i was hoping for a refund of these amounts and carry on paying £4.99 or whatever it is with UNiDAYS. Can someone help to refund this amount and change my account back to the discounted version? Thanks.
Plan Free/Premium i was hoping for a refund of these amounts and carry on paying £4.99 or whatever it is with UNiDAYS. Can someone help to refund this amount and change my ac...
Spotify Star
479 Views
1 replies
0 likes
I had a Paid Premium Membership which expired in August-2018. Now I have got an email from Spotify which says Enjoy Premium Membership for 3 Months for $9.99 USD. I have a Spotify Gift Card which I wanna use that to pay for this. How do I do it ?
I had a Paid Premium Membership which expired in August-2018. Now I have got an email from Spotify which says Enjoy Premium Membership for 3 Months for $9.99 USD. I have a Spotify Gift Card which I w...
Spotify Star
534 Views
1 replies
0 likes
I recently got an itunes card, and wanted to get spotify premium. I have never bought spotify premium in my life, but don’t have the choice of paying for it with an itunes card. Are there any ways I can pay with an itunes card if I’ve never purchased...
I recently got an itunes card, and wanted to get spotify premium. I have never bought spotify premium in my life, but don’t have the choice of paying for it with an itunes card. Are there any ways I ...
Spotify Star
377 Views
1 replies
0 likes
I received an email prompting me to update my payment details. When I updated my payment details, my card notified me of the charge however my account says that my payment details are not yet updated and spotify still needs to charge me to continue u...
I received an email prompting me to update my payment details. When I updated my payment details, my card notified me of the charge however my account says that my payment details are not yet updated...
Roadie
2009 Views
3 replies
0 likes
3 month trail PlanFree/PremiumCountry Australia DeviceIpad proOperating System(iOS 12 My Question or Issue I just signed up for the 3 month trail for 99cents for Spotify premium and it is not working. Please help.
3 month trail Plan Free/Premium Country Australia Device Ipad pro Operating System (iOS 12 My Question or Issue I just signed up for the 3 month trail for 99cents f...
Roadie
1764 Views
5 replies
0 likes
My Subscription is free, although I had bought a gift card and used the premium from the gift card for my premiumCountry AustraliaDevice(iPhone6)Operating System(iOS 10) My Question or Issue I used the Spotify gift card from my local supermarket and ...
My Subscription is free, although I had bought a gift card and used the premium from the gift card for my premium Country Australia Device (iPhone6) Operating System (iOS 10) My ...
Roadie
1038 Views
10 replies
0 likes
PlanPremiumCountry New Zealand My Question or Issue Hi there, last year I purchased the yearly subscription. After I did this I was given some gift cards so I redeemed them thinking after the yearly subscription expired the gift card balance would be...
Plan Premium Country New Zealand My Question or Issue Hi there, last year I purchased the yearly subscription. After I did this I was given some gift cards so I redeemed them...
Newbie
466 Views
3 replies
0 likes
Hi. I cant log on my premium account on my new phone. If I search for tomkildal-no I can find myself and all my public playlists. What to do??
Hi. I cant log on my premium account on my new phone. If I search for tomkildal-no I can find myself and all my public playlists. What to do??
Roadie
472 Views
1 replies
0 likes
PlanFree Country UsDeviceLgK20Operating System My Question or Issue I've been charged 3 times for premium and I have canceled all my accounts and all of them say Spotify Free. I need a refund for the money that was taken.
Plan Free Country Us Device LgK20 Operating System My Question or Issue I've been charged 3 times for premium and I have canceled all my accounts and...
Casual Listener
245 Views
1 replies
0 likes
