Announcements

Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5199 Views
  • 23 replies
  • 2 likes
  • 5199 Views
  • 23 replies
  • 2 likes

How to switch from premium to family plan without losing the playlists when you already has two acco

I have currently two plans at Spotify (one premium and one family plan). Now, for obvious reasons (save some money...) I would like to cancel the premium plan and simply just keep the family plan. How can I transfer the playlists created in the premi...

  • Newbie
  • I have currently two plans at Spotify (one premium and one family plan). Now, for obvious reasons (save some money...) I would like to cancel the premium plan and simply just keep the family plan. Ho...
  • Nico
  • Community Legend
  • 803 Views
  • 1 replies
  • 0 likes
  • 803 Views
  • 1 replies
  • 0 likes

Solved!! Do premium subscriptions stack?

Hello. I want to ask about my Premium subscription issue. I put in a free code that lasts for a month, then I purchased a month of Premium on the same day. When I show my account, it says that "your plan will automatically renew in 9/20/2018," which ...

  • Casual Listener
  • Hello. I want to ask about my Premium subscription issue. I put in a free code that lasts for a month, then I purchased a month of Premium on the same day. When I show my account, it says that "your ...
  • Nico
  • Community Legend
  • 2795 Views
  • 3 replies
  • 0 likes
  • 2795 Views
  • 3 replies
  • 0 likes

Can´t update payment data

To begin with,spotify asked me to update my payment data,then,when I put all the information,it did not accept.I have checked the informations several times and can´t find anything wrong.Please,if somebody knows what I may be doing wrong,tell me. Tha...

  • Newbie
  • To begin with,spotify asked me to update my payment data,then,when I put all the information,it did not accept.I have checked the informations several times and can´t find anything wrong.Please,if so...
  • Luke
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Problema con pago con tarjeta

Me han cobrado 3 veces 0,45 UF por cuenta premiun y no esta activa¿Como puedo eliminar esos pagos?

  • Newbie
  • Me han cobrado 3 veces 0,45 UF por cuenta premiun y no esta activa ¿Como puedo eliminar esos pagos?
  • Luke
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

My old account

I had an old Spotify account but my old email was hacked and don't remember my password and I just recently got a new phone but I don't wanna start a new account and get charged for my old account and my new one,how can I cancel my old account or swi...

  • Newbie
  • I had an old Spotify account but my old email was hacked and don't remember my password and I just recently got a new phone but I don't wanna start a new account and get charged for my old account an...
  • Luke
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Cant get a premium account.

I cant get a premium account using my mobile, i dont know why i have enough credit(129php tobe specific). To avail a account.

  • Newbie
  • I cant get a premium account using my mobile, i dont know why i have enough credit(129php tobe specific). To avail a account.
  • Luke
  • Spotify Star
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

problem with payment

My spotify app says that there has been a problem with the payment and i have to change my card info to fix it , now i got my payment on the 12/11/2017 so by now (30/11/17) the month should be payed and there should be no problem (i got my card app t...

  • Newbie
  • My spotify app says that there has been a problem with the payment and i have to change my card info to fix it , now i got my payment on the 12/11/2017 so by now (30/11/17) the month should be payed ...
  • Luke
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Payment Issues - My Account Has Been Billed Twice

Hi there, I am trying to get assistance on my account as it is being charged twice for the last two months. Any thoughts on how I can get some help? Thanks Kindly

  • Newbie
  • Hi there,   I am trying to get assistance on my account as it is being charged twice for the last two months.   Any thoughts on how I can get some help?   Thanks Kindly
  • Luke
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Php9 for 3 months

I subscribed to their latest promo which is Php 9.00 for 3 mos last week but i received an email now from spotify that my subscription will be canceled if not paid something like that. I have enough load on my phone for the Php 9.00 but the payment d...

  • Newbie
  • I subscribed to their latest promo which is Php 9.00 for 3 mos last week but i received an email now from spotify that my subscription will be canceled if not paid something like that. I have enough ...
  • Luke
  • Spotify Star
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Mu Spotify premium account is not working

Two days ago I tried to enter to my spotify account and is not longer on Premium. Today I received my bank statement and you deducted the monthy fee. Please help to get my premium account back!!

  • Newbie
  • Two days ago I tried to enter to my spotify account and is not longer on Premium. Today I received my bank statement and you deducted the monthy fee. Please help to get my premium account back!!
  • Luke
  • Spotify Star
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Não consigo cadastrar meu cartão de credito

Surgiu uma mensagem para eu trocar meu cartão de credito. Usei 2 outros cartões, mas sempre quando completo todas as informações, aparece uma mensagem dizendo que não pode realizar, pois teve um erro.Já usei esses mesmos cartões em outras lojas e con...

  • Casual Listener
  • Surgiu uma mensagem para eu trocar meu cartão de credito. Usei 2 outros cartões, mas sempre quando completo todas as informações, aparece uma mensagem dizendo que não pode realizar, pois teve um erro...
  • Bittencourt
  • Spotify Star
  • 2152 Views
  • 4 replies
  • 0 likes
  • 2152 Views
  • 4 replies
  • 0 likes

Atualização de informações de pagamento Premium

PlaPremiumCountry BrasilDeviceZenfone 3Operating SystemAndroid 7.0 My Question or Issue Meu Spotify Premium está perto de ser cancelado, por falta de pagamento, devido a eu ter cancelado meu cartão. Sempre que atualizo as informações para as do novo ...

  • Newbie
  • Pla Premium Country  Brasil Device Zenfone 3 Operating System Android 7.0   My Question or Issue  Meu Spotify Premium está perto de ser cancelado, por falta de pagamento, dev...
  • Bittencourt
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! Cant access to my premium

PlanPremiumCountry finland DeviceSamsung Operating SystemAndroid My Question or Issue Hey,I cant access to my premium but spotify has already charged me for it. I tried to log out and back in, didn't work. What shoukd i do?

  • Casual Listener
  • PlanPremium Country finland   Device Samsung  Operating System Android   My Question or Issue  Hey, I cant access to my premium but spotify has already charged me for it...
  • Billy-J
  • Spotify Star
  • 473 Views
  • 5 replies
  • 0 likes
  • 473 Views
  • 5 replies
  • 0 likes

Solved!! I want to add a family member, but their single subscription just renewed

PlanPremium FamilyCountry USADeviceLaptopsOperating SystemWindows 10 My Question or Issue I'm switching from basic Premium to the family plan, but my partner's basic Premium just renewed, do we get a credit if he joins? Or do we just end up paying th...

  • Casual Listener
  • Plan Premium Family Country  USA Device Laptops Operating System Windows 10   My Question or Issue  I'm switching from basic Premium to the family plan, but my partner's basi...
  • jsannn
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

[Subscription] Debit Card Payment Option

PlanPremiumCountry USADevice(iPhone)Operating System(iOS 10 My Question or Issue I'm trying to sign up for premium with my debit card but it's not working? its a visa card and it's activated so I don't know why

  • Casual Listener
  • Plan Premium Country  USA Device (iPhone) Operating System (iOS 10   My Question or Issue  I'm trying to sign up for premium with my debit card but it's not working? its a vi...
  • Billy-J
  • Spotify Star
  • 311 Views
  • 3 replies
  • 0 likes
  • 311 Views
  • 3 replies
  • 0 likes

Meu Premium não funciona

Fui cobrado duas vezes e mesmo assim não funciona meu Premium o que fazer?

  • Casual Listener
  • Fui cobrado duas vezes e mesmo assim não funciona meu Premium o que fazer? 
  • Bittencourt
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Cancelling $99 Year plan

What happens if I want to cancel the $99 year plan after the 14 day period to revert back to student premium plan. I had regular premium before I bought the $99 plan, realizing I was eligible for the student discount, so I switched.

  • Newbie
  • What happens if I want to cancel the $99 year plan after the 14 day period to revert back to student premium plan. I had regular premium before I bought the $99 plan, realizing I was eligible for the...
  • Billy-J
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Trouble with payment

Hi, I live and work in Colombia, but have a bank acct. in the U.S. My credit card is also from U.S. Why can I not pay with that credit card? It is the best and only read option I have to pay the monthy cost. Please advise, Gracias!

  • Newbie
  • Hi,  I live and work in Colombia, but have a bank acct. in the U.S.  My credit card is also from U.S.  Why can I not pay with that credit card?  It is the best and only read optio...
  • Billy-J
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Family Membership issue

Good evening, I accidently payed for an individual membership while I was trying to renew my family membership. How can I refund my current membership so I can set up the family one once more? Thank you.

  • Casual Listener
  •   Good evening,  I accidently payed for an individual membership while I was trying to renew my family membership. How can I refund my current membership so I can set up the family one on...
  • Billy-J
  • Spotify Star
  • 358 Views
  • 3 replies
  • 0 likes
  • 358 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cancel premium subscription not working

PlanPremiumCountry UK My Question or Issue I am trying to cancel my Premium subscription from my spotify account. Whenever I do this through the manage plan option I get a message stating "Oops something went wrong, please try again" and the subscrip...

  • Casual Listener
  • Plan Premium Country  UK     My Question or Issue  I am trying to cancel my Premium subscription from my spotify account. Whenever I do this through the manage plan option ...
  • SergioDavid
  • Roadie
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes