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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 19403 Views
  • 27 replies
  • 4 likes
  • 19403 Views
  • 27 replies
  • 4 likes

Can't use the 1 month trial even though I never had Spotify Premium.

Basically everything is explained in the question. I never had any Spotify Premium subscription, but now I can't use it. Is there any way to get the offer again?

  • Newbie
  • Basically everything is explained in the question. I never had any Spotify Premium subscription, but now I can't use it. Is there any way to get the offer again?
  • Maxim
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Basically, I wasn’t aware that my free trial was going to end today

I wasn’t expecting my subscription to end today until i got notified by my bank earlier today. I am not in a great money situation right now and wasn’t expecting to spend much money on Spotify. I was wondering if i could get a refund however, also ca...

  • Visitor
  • I wasn’t expecting my subscription to end today until i got notified by my bank earlier today. I am not in a great money situation right now and wasn’t expecting to spend much money on Spotify. I was...
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Wie kündige ich ein Abo das nicht existiert?

Hallo, Klarna berechnet 10,99€ für ein Spotify-Abo das ich nie abgeschlossen habe. Ich habe zwar ein Gratis-Probeabo das mittlerweile abgelaufen ist. Deshalb gehe ich davon dass es automatisch kostenpflichtig weiterläuft weil ich nix abbestellt habe ...

  • Visitor
  • Hallo, Klarna berechnet 10,99€ für ein Spotify-Abo das ich nie abgeschlossen habe. Ich habe zwar ein Gratis-Probeabo das mittlerweile abgelaufen ist. Deshalb gehe ich davon dass es automatisch kosten...
  • Ximzend
  • Spotify Star
  • 729 Views
  • 1 replies
  • 0 likes
  • 729 Views
  • 1 replies
  • 0 likes

Why my partner cannot accept my invite?

The message we received is that she already cannot be verified and has to wait 12 months… it’s my wife and has resided with me the whole time. We had this issue before and is why we left Spotify.

  • Visitor
  • The message we received is that she already cannot be verified and has to wait 12 months… it’s my wife and has resided with me the whole time. We had this issue before and is why we left Spotify.
  • Maxim
  • Spotify Star
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

How can I get hulu with no ads?

I have hulu with ads through spotify. I am willing to pay more for hulu with no ads. But can't figure out if this is possible

  • Visitor
  • I have hulu with ads through spotify. I am willing to pay more for hulu with no ads. But can't figure out if this is possible
  • Maxim
  • Spotify Star
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Transfer premium sub to another account, as I redeemed code on wrong accoun

I've paid for the account under instead of using a gift card that I bought. Can I transfer that over to the other account

  • Visitor
  • I've paid for the account under <removed sensitive info> instead of <removed sensitive info> using a gift card that I bought. Can I transfer that over to the other account
  • Maxim
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

No choice but to be doubled charged when changing regions?

PlanPremium Family/Premium DuoCountryNetherlands/Switzerland My Question or IssueI was previously living in the Netherlands, where I shared a Premium Family membership with someone. I'm now living in Switzerland with my husband, and we want to have a...

  • Newbie
  • Plan Premium Family/Premium Duo Country Netherlands/Switzerland    My Question or Issue I was previously living in the Netherlands, where I shared a Premium Family membership with som...
  • Maxim
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hola, estoy intentado hacer el pago de spotify para estudiante y no me deja

A lo que intento hacer el pago no me deja colocar la tarjeta, se queda esperando y esperando y nunca sale para aceptar la tarjeta. Entonces no se realiza el pago

  • Visitor
  • A lo que intento hacer el pago no me deja colocar la tarjeta, se queda esperando y esperando y nunca sale para aceptar la tarjeta. Entonces no se realiza el pago
  • Eni
  • Moderator
  • 528 Views
  • 1 replies
  • 0 likes
  • 528 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed - New cards not accepted

PlanPremiumCountryFrance My Question or IssueI had to change the card previously used for Spotify Payments. However, it is impossible to update the payment methods, and I tries three different cards already (AmEx included). My bank told that online p...

  • Visitor
  • Plan Premium Country France   My Question or Issue I had to change the card previously used for Spotify Payments. However, it is impossible to update the payment methods, and I tries three...
  • Not applicable
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

my family plan has been canceled

PlanPremium FamilyCountryUSADeviceXiaomi Redmi 9Operating SystemAndroidMy Question or IssueJust a few days ago, on September 26, I purchased Family Premium and some people joined the plan, and today I realize that the plan has been canceled, which is...

  • Visitor
  • Plan Premium Family Country USA Device Xiaomi Redmi 9 Operating System Android My Question or Issue Just a few days ago, on September 26, I purchased Family Premium and some people joined th...
  • Not applicable
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

Missing podcasts and audiobook section

I don't find any options to play podcasts or audiobooks. The only two tabs I see on my Spotify app are 'All' and 'Music'. If I cannot consume podcasts, or audiobooks, I don’t feel it worthwhile to subscribe anymore. Am I missing something or it is wh...

  • Newbie
  • I don't find any options to play podcasts or audiobooks. The only two tabs I see on my Spotify app are 'All' and 'Music'. If I cannot consume podcasts, or audiobooks, I don’t feel it worthwhile to su...
  • Maxim
  • Spotify Star
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Debit Card Payment in Indonesia

Current Plan: FreeCountry: IndonesiaDevice: iPhone 13Operating System: iOS 16.6 My Question or Issue:Hi! I am trying to connect to Premium Plan and Spotify offers me to pay with local Indonesian e-wallets. But I just want to pay with my Wise debit ca...

  • Newbie
  • Current Plan: Free Country: Indonesia Device: iPhone 13 Operating System: iOS 16.6   My Question or Issue: Hi! I am trying to connect to Premium Plan and Spotify offers me to pay...
  • Maxim
  • Spotify Star
  • 457 Views
  • 3 replies
  • 0 likes
  • 457 Views
  • 3 replies
  • 0 likes

Change plan manager

PlanDuo planCountryAlbaniaDeviceIphone 12 pro maxOperating System(IOS 18) My Question or Issuehow can I remove myself as a plan manager and transfer it to another

  • Newbie
  • Plan Duo plan Country Albania Device Iphone 12 pro max Operating System (IOS 18)   My Question or Issue how can I remove myself as a plan manager and transfer it to another
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Question
  • 185 Views
  • 1 replies
  • 0 likes

need to add my husband to my duo plan it keeps saying hes the plan manager

I am trying to add to my husband to my duo plan but it keeps saying he is already the plan manager even though he's not.

  • Visitor
  • I am trying to add to my husband to my duo plan but it keeps saying he is already the plan manager even though he's not.
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! Can I change from Premium Duo to Individual Premium even if Im not the owner of the subscription?

PlanPremium DuoCountryMexicoDevicePC, Android devicesOperating System(Android Oreo, Windows 10) My Question or IssueI was sharing a Premium Duo account with mi ex boyfriend but we don't live together anymore and now I want to change to an Individual ...

  • Casual Listener
  • Plan Premium Duo Country Mexico Device PC, Android devices Operating System (Android Oreo, Windows 10)   My Question or Issue I was sharing a Premium Duo account with mi ex boyfri...
  • KarenFR
  • Visitor
  • 22922 Views
  • 13 replies
  • 0 likes
  • 22922 Views
  • 13 replies
  • 0 likes

Superuser Contribution How do I cancel a podcast subscription?

I pay a £4.99 monthly subscription for a meditation podcast in addition to my monthly Spotify subscription of £9.99.I wish to cancel the podcast subscription but I don’t know how

  • Visitor
  • I pay a £4.99 monthly subscription for a meditation podcast in addition to my monthly Spotify subscription of £9.99. I wish to cancel the podcast subscription but I don’t know how
  • Tetiana0
  • Newbie
  • 8687 Views
  • 10 replies
  • 1 likes
  • 8687 Views
  • 10 replies
  • 1 likes

Spotify saying "Your payment method and country don't match" even though they do/should

PlanPremiumCountryUnited StatesDeviceNo specific device or OS, using Spotify on web and have tried multiple computers/browsers My Question or IssueI am trying to update my Spotify payment method as the card currently on my account is expiring soon. M...

  • Newbie
  • Plan Premium Country United States Device No specific device or OS, using Spotify on web and have tried multiple computers/browsers   My Question or Issue I am trying to update my Spotif...
  • bwounded
  • Casual Listener
  • 1021 Views
  • 2 replies
  • 0 likes
  • 1021 Views
  • 2 replies
  • 0 likes

Premium subscription not automatically renewing?

PlanPremiumCountryUnited StatesDeviceiPhone 11Operating SystemiOS 14.4My QuestionI keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I guess). Shouldn’t it be set to automatically renew/charge me each mo...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 11 Operating System iOS 14.4 My Question I keep getting notified that my Spotify premium subscription is ending in a few days (February 17, I...
  • 115191030
  • Casual Listener
  • 697 Views
  • 4 replies
  • 0 likes
  • 697 Views
  • 4 replies
  • 0 likes