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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • 6350281638
  • Visitor
  • 11117 Views
  • 25 replies
  • 2 likes
  • 11117 Views
  • 25 replies
  • 2 likes

Solved!!Superuser Contribution Error when upgrading to Premium

PlanPremium (Free Trial)CountrySwedenDevicePCOperating SystemWindows 10 So I'm trying to upgrade to Premium as I'll get 1 month for free. When I have entered all the card details and confirmed with an app that we use in Sweden, I get sent back to the...

  • Regular
  • Plan Premium (Free Trial) Country Sweden Device PC Operating System Windows 10   So I'm trying to upgrade to Premium as I'll get 1 month for free. When I have entered all the card detai...
  • MartinT
  • Moderator
  • 2723 Views
  • 11 replies
  • 0 likes
  • 2723 Views
  • 11 replies
  • 0 likes

Solved!!Superuser Contribution No obtengo mis 3 meses gratuitos

PlanPrima de 3 mesesPaísMéxicodispositivo(Redmi 12, Computadora de escritorio)sistema operativo (Android 14 y Windows 10)Mi pregunta o problemaObtuve una recompensa por parte de Microsoft Rewards pero no me deja reclamar la recompensa porque según es...

  • Newbie
  • Plan Prima de 3 meses País México dispositivo (Redmi 12, Computadora de escritorio) sistema operativo  (Android 14 y Windows 10) Mi pregunta o problema Obtuve una recompensa por parte d...
  • Novy
  • Moderator
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Solved!! I CAN'T USE MY GIFT CARD

A friend send me a gift card from amazon but I can't seem to activate it and I need help.I tried to find something on the community but it wasn't easy or comfortablecould you please help me?

  • Music Fan
  • A friend send me a gift card from amazon but I can't seem to activate it and I need help. I tried to find something on the community but it wasn't easy or comfortable could you please help me?
  • BurnHarris
  • Newbie
  • 1405 Views
  • 24 replies
  • 0 likes
  • 1405 Views
  • 24 replies
  • 0 likes

Como obter suporte de TI da Spotify

Boa tarde! Estou tentando atualziar meus dados de cartão de crédito na minha conta do Spotify, porém o site não está atualizado e em minha conta não consta que tenho o PREMIUM e com isso não aparece meu cartão de crédito para que eu possa atualizar. ...

  • Casual Listener
  • Boa tarde! Estou tentando atualziar meus dados de cartão de crédito na minha conta do Spotify, porém o site não está atualizado e em minha conta não consta que tenho o PREMIUM e com isso não aparece ...
  • Bittencourt
  • Spotify Star
  • 588 Views
  • 9 replies
  • 1 likes
  • 588 Views
  • 9 replies
  • 1 likes

Premium Duo cannot play on two devices simultaneously

I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a song, my stream gets paused. And vice versa. I use the...

  • Casual Listener
  • I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a son...
  • mmelissa
  • Visitor
  • 1452 Views
  • 5 replies
  • 0 likes
  • 1452 Views
  • 5 replies
  • 0 likes

'Payment declined. The required checks couldn't be carried out on your payment to Spotify Limited'

PlanAttempting to buy PremiumCountryUnited Kingdom DeviceMacbook Air 2022Operating SystemMacOS 14My Question or IssueHSBC is refusing the charge as apparently it can't carry out the necessary security checks? The notification I received told me to 'c...

  • Casual Listener
  • Plan Attempting to buy Premium Country United Kingdom    Device Macbook Air 2022 Operating System MacOS 14 My Question or Issue HSBC is refusing the charge as apparently it can't ...
  • Maxim
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Premium subscription was disappeared

Никакая из приведенной ниже информации не требуется. Однако чем больше вы предоставите, тем легче нам будет попытаться помочь. План Премиум Страна Польша Устройство Сяоми 11т про Операционная система Андроид Мой вопрос или проблема Я забыл аннулирова...

  • Newbie
  • Никакая из приведенной ниже информации не требуется. Однако чем больше вы предоставите, тем легче нам будет попытаться помочь.   План   Премиум   Страна   Польша   ...
  • Jose_M
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Wrong account while buying premium

PlanPremiumCountryIndonesiaDeviceIphone 14Operating SystemIOS 17.4 My Question or IssueHey i just buy premium last night, but i log in into a wrong account, bcs my username is chaosgaming29 and my other account is chaosgamming29, is there anyway that...

  • Newbie
  • Plan Premium Country Indonesia Device Iphone 14 Operating System IOS 17.4   My Question or Issue Hey i just buy premium last night, but i log in into a wrong account, bcs my username i...
  • Jose_M
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Microsoft Rewards Spotify redeem code not working

I got a 3 months free Spotify Premium Microsoft Rewards redeem code which is not working when I follow the link to Spotify.

  • Visitor
  • I got a 3 months free Spotify Premium Microsoft Rewards redeem code which is not working when I follow the link to Spotify.
  • Agent_E04
  • Visitor
  • 7861 Views
  • 40 replies
  • 0 likes
  • 7861 Views
  • 40 replies
  • 0 likes

Using Currys gift cards to by Spotify premium

Does anyone know if you can use a Currys gift card to buy Spotify premiumPlanPremiumCountryUK My Question or IssueDoes anyone know if you can use a Currys gift card to buy Spotify premium?

  • Casual Listener
  • Does anyone know if you can use a Currys gift card to buy Spotify premium Plan Premium Country UK    My Question or Issue Does anyone know if you can use a Currys gift card to buy Sp...
  • Maxim
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Free Trial + Subscription?

PlanFree/PremiumCountryGermanyDeviceiPhone 12Operating SystemiOS 17.4.1 My Question or IssueI have a free Premium 3 months trial active, and recently got a 3 months Premium gift. If I redeem the code, will it stack up and I will have 6 months Premium...

  • Newbie
  • Plan Free/Premium Country Germany Device iPhone 12 Operating System iOS 17.4.1   My Question or Issue I have a free Premium 3 months trial active, and recently got a 3 months Premium g...
  • osornios
  • Spotify Star
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Why does Spotify refuse to take gift cards ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been trying for months to load gift cards onto my account. I just got charged while I ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Discount for seniors

Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in the U.K. where Spotify is in any case twice the cos...

  • Newbie
  • Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in ...
  • JeffChristenson
  • Visitor
  • 2908 Views
  • 3 replies
  • 1 likes
  • 2908 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify premium does not work even though I have paid my subscription

PlanPremiumThe Netherlands DeviceSAmsung galaxy S7 edge My Question or Issue Ive got spotify premium from november 2017. I pay my monthly bill, but since today it says i only got Spotify free. I checked my bankaccount and my montly contribution has b...

  • Casual Listener
  • Plan Premium The Netherlands   Device SAmsung galaxy S7 edge     My Question or Issue   Ive got spotify premium from november 2017. I pay my monthly bill, but since toda...
  • CesarElliot
  • Visitor
  • 55530 Views
  • 24 replies
  • 6 likes
  • 55530 Views
  • 24 replies
  • 6 likes

Pending charge

my card accepted the charge but the Spotify website said it didn’t go thru. Any idea of that? Did I lose my money?? My Spotify didn’t update to premium

  • Visitor
  • my card accepted the charge but the Spotify website said it didn’t go thru. Any idea of that? Did I lose my money??  My Spotify didn’t update to premium 
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

I have a coupon but i cant find the coupon field

PlanPremium DouCountry DeviceiPhone 11 pro maxOperating SystemiOS My Question or Issue i have a discount coupon but i cant find the field to use it. i would like to get a discount on my plan with this coupon. please assist, thank you.

  • Visitor
  • Plan Premium Dou Country   Device iPhone 11 pro max Operating System iOS    My Question or Issue   i have a discount coupon but i cant find the field to use it. i would...
  • Maxim
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Spotify Kids not available on Premium Duo?

Context: I am a single parent to one (9yo) child. I have been getting many emails from Spotify encouraging me to try Duo, which I was excited about. My child's taste in music has been destroying my recommendations. So, I dutifully head over and upgra...

  • Visitor
  • Context: I am a single parent to one (9yo) child. I have been getting many emails from Spotify encouraging me to try Duo, which I was excited about. My child's taste in music has been destroying my r...
  • sharanam
  • Visitor
  • 185 Views
  • 2 replies
  • 3 likes
  • 185 Views
  • 2 replies
  • 3 likes

April 2024: Price increase: I cannot find the new Premium Basic Tier?

Hi,I've received an email to say my Premium subscriptiion is increasing again from £10.99 to £11.99. I am in the UK.I've read on multiple news outlets a new Basic tier is possibly launching that will be the previous price without Audiobooks. Is this ...

  • Roadie
  • Hi, I've received an email to say my Premium subscriptiion is increasing again from £10.99 to £11.99. I am in the UK. I've read on multiple news outlets a new Basic tier is possibly launchi...
  • bradavon
  • Roadie
  • 1108 Views
  • 2 replies
  • 1 likes
  • 1108 Views
  • 2 replies
  • 1 likes

Superuser Contribution ¿Cómo puedo activar el pin premium que compre por medio de nequi?

en nequi se vende una membresía y al comprar llega un código al correo necesito saber como activar ese pin en mi cuenta de spotufy

  • Visitor
  • en nequi se vende una membresía y al comprar llega un código al correo necesito saber como activar ese pin en mi cuenta de spotufy
  • Sam8lopez
  • Visitor
  • 2838 Views
  • 7 replies
  • 0 likes
  • 2838 Views
  • 7 replies
  • 0 likes