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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5994 Views
  • 23 replies
  • 2 likes
  • 5994 Views
  • 23 replies
  • 2 likes

Superuser Contribution Changed plans got charged for both

I had a free trial for a month then got billed for full premium amount. Then I changed over to student premium and got billed for that too. There's no live chat feature or anything to talk to spotify customer service?

  • Visitor
  • I had a free trial for a month then got billed for full premium amount. Then I changed over to student premium and got billed for that too. There's no live chat feature or anything to talk to spotify...
  • Yordan
  • Moderator
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Can't upgrade from Premium Trial to Family Plan

I started a promotional Premium Plan a couple months ago and was looking to upgrade to the Family plan. I can't do it online because my subscription is through Google Play so it tells me to use the App. But when I try to change plans through the app,...

  • Newbie
  • I started a promotional Premium Plan a couple months ago and was looking to upgrade to the Family plan. I can't do it online because my subscription is through Google Play so it tells me to use the A...
  • Maxim
  • Spotify Star
  • 326 Views
  • 1 replies
  • 0 likes
  • 326 Views
  • 1 replies
  • 0 likes

Changing countries & joining new family plan

Hello, I have a US based premium plan. I have since moved to Germany because I got married and have been unable to change my country and join my husband's family plan. Anything I can do? I've tried changing my payment method so that I can change coun...

  • Visitor
  • Hello,   I have a US based premium plan.  I have since moved to Germany because I got married and have been unable to change my country and join my husband's family plan.   Anythin...
  • Maxim
  • Spotify Star
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Solved!! Can I convert my Family plan to Duo without losing playlists?

I currently have a Family plan but it's just me and my dad, so I want to convert to Duo instead. But I'm worried about whether or not his playlists will migrate over to the new Duo plan since it seems I'd have to re-invite him to the new plan? Not su...

  • Casual Listener
  • I currently have a Family plan but it's just me and my dad, so I want to convert to Duo instead. But I'm worried about whether or not his playlists will migrate over to the new Duo plan since it seem...
  • MiguelValero
  • Visitor
  • 10526 Views
  • 8 replies
  • 0 likes
  • 10526 Views
  • 8 replies
  • 0 likes

Solved!! Cobrança indevida

Assinei o premium por 1'99 Mais depois de realizar a pagamento , falaram q não é possível .Mas efetuaram a cobrança ..

Capture+_2019-05-23-13-52-09.png
  • Newbie
  • Assinei o premium por 1'99  Mais depois de realizar a pagamento , falaram q não é possível . Mas efetuaram a cobrança ..   
  • EvelinDiogo
  • Newbie
  • 1140 Views
  • 11 replies
  • 1 likes
  • 1140 Views
  • 11 replies
  • 1 likes

Superuser Contribution Anular subscripcion a cuenta premium individual

En la computadora tenia acceso a una cuenta premium familiar y habia dejado con la sesion abierta. Luego de un tiempo quise crear una cuenta premium individual y al agregar todos los datos de la tarjeta y todo me di cuenta que habia hecho para esa cu...

  • Newbie
  • En la computadora tenia acceso a una cuenta premium familiar y habia dejado con la sesion abierta. Luego de un tiempo quise crear una cuenta premium individual y al agregar todos los datos de la tarj...
  • AlejaR
  • Moderator
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Hey there, I have a plan 299rs for 12 months

PlanPremiumCountryIndia My Question or Issue299rs for 12 months mean I pay 299rs per year only?Or 299rs per monthy for 1 year?What rs i pay for this plan.

  • Visitor
  • Plan Premium Country India   My Question or Issue 299rs for 12 months mean I pay 299rs per year only? Or 299rs per monthy for 1 year? What rs i pay for this plan.
  • Maxim
  • Spotify Star
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

I cant cancel my spotify premium

I cant cancel my spotify i already did all the steps that it says but i still cant find it??, theres no choice for me to change it to spotify free or even cancel plan it only takes me to other spotify plan like duo family etc

  • Visitor
  • I cant cancel my spotify i already did all the steps that it says but i still cant find it??, theres no choice for me to change it to spotify free or even cancel plan it only takes me to other spotif...
  • Maxim
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Bought spotify premium but issue is there

Bought premium for 3 months but in app when trying to login with my number its showing failed what can i do nowPlanPremiumCountryIndia Device(iPhone 13)Operating System My Question or Issue

  • Visitor
  • Bought premium for 3 months but in app when trying to login with my number its showing failed what can i do now Plan Premium Country India   Device (iPhone 13) Operating System   ...
  • Maxim
  • Spotify Star
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify cancelled my premium 10 days early with no notice…

PlanPremiumCountryUAE/USADevice(iPhone XR)Operating System(iOS 16) My Question or IssueSpotify cancelled my premium 10 days early 3 months after moving to a different country

  • Visitor
  •   Plan Premium Country UAE/USA Device (iPhone XR) Operating System (iOS 16)   My Question or Issue Spotify cancelled my premium 10 days early 3 months after moving to a different...
  • Vasil
  • Moderator
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

I wanted to change my payment method but it shows an error.

I am currently based in Mexico but my card is German. When I tried to change my payment method it doesn't accept it. It's the same if I show my base in germany or Mexico. Can you please help me solve this thank you

  • Visitor
  • I am currently based in Mexico but my card is German. When I tried to change my payment method it doesn't accept it. It's the same if I show my base in germany or Mexico. Can you please help me solve...
  • Maxim
  • Spotify Star
  • 127 Views
  • 1 replies
  • 0 likes
  • 127 Views
  • 1 replies
  • 0 likes

Superuser Contribution se cobro plan anual en vez de mensual, como pido la devolución de mi dinero

estimado buen día, le comento que hoy al realizar el pago de mi suscripción mensual, se cobro el plan anual , como puedo solicitar la devolución de mi dinero.

  • Visitor
  • estimado buen día, le comento que hoy al realizar el pago de mi suscripción mensual, se cobro el plan anual , como puedo solicitar la devolución de mi dinero.
  • Maria
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to link my account which was opened with gmail ID and the one opened with my mobile number

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Lyubka
  • Moderator
  • 225 Views
  • 3 replies
  • 0 likes
  • 225 Views
  • 3 replies
  • 0 likes

Solved!! Switch from Family to Duo

Plan: Family > DuoCountry: Netherlands My Question or IssueAt the moment I make use of the Premium Family plan, to which multiple users are subscribed. Everyone has their own playlists and apps. I plan to move to Premium Duo, with someone else, which...

  • Music Fan
  • Plan: Family > Duo Country: Netherlands   My Question or Issue At the moment I make use of the Premium Family plan, to which multiple users are subscribed. Everyone has their own pla...
  • AdT44
  • Music Fan
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Can't log into a second device with duo

PlanDuoCountryUSADevice(iPhone and iPad) My Question or IssueI upgraded from an individual account to a duo account so my daughter could have her own account. She followed the link on her phone, and that worked fine. But I can't log her into her iPad...

  • Visitor
  • Plan Duo Country USA Device (iPhone and iPad)   My Question or Issue I upgraded from an individual account to a duo account so my daughter could have her own account. She followed the li...
  • Maxim
  • Spotify Star
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Superuser Contribution What country gift card

Gift card from what country should I purchase to be redeemed @ my country Kosovo?!!

  • Casual Listener
  • Gift card from what country should I purchase to be redeemed @ my country Kosovo?!!
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Premium Duo ad banner keeps appearing in my library as Premium user

PlanPremiumCountrySweden DevicePixel 7 ProOperating SystemAndroid 14 My Question or IssueI keep getting served banners advertising Premium Duo when I open my library, even if I am a Premium subscriber and I have dismissed the banner countless times.T...

  • Casual Listener
  • Plan Premium Country Sweden   Device Pixel 7 Pro Operating System Android 14   My Question or Issue I keep getting served banners advertising Premium Duo when I open my library, ...
  • phizzie
  • Newbie
  • 342 Views
  • 6 replies
  • 0 likes
  • 342 Views
  • 6 replies
  • 0 likes

Superuser Contribution Birthday Gift

Great, I just received a birthday gift with 60 days premium trial from you guys, only I'm not eligible for it :))! So it's like: "Here's your birthday pres... Nope, you ain't getting anything, JK!". It's not an issue for me, only it's kind of rude, s...

  • Newbie
  • Great, I just received a birthday gift with 60 days premium trial from you guys, only I'm not eligible for it :))! So it's like: "Here's your birthday pres... Nope, you ain't getting anything, JK!". ...
  • danchif
  • Newbie
  • 2324 Views
  • 5 replies
  • 0 likes
  • 2324 Views
  • 5 replies
  • 0 likes