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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14719 Views
  • 27 replies
  • 2 likes
  • 14719 Views
  • 27 replies
  • 2 likes

Updating payment information- reload error

When I update my payment information, I am instructed to reload the page and try again. What should I do?

  • Newbie
  • When I update my payment information, I am instructed to reload the page and try again. What should I do?
  • Luke
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Gift subscriptions and moving to another country

I’d like to gift a Premium subscription to my daughterI live in Canada and she lives in the US. She listens on her iPhone 6. To complicate matters, she might be moving out of the US in a few months. I have read some people aren’t able to gift a subsc...

  • Newbie
  • I’d like to gift a Premium subscription to my daughter I live in Canada and she lives in the US. She listens on her iPhone 6.    To complicate matters, she might be moving out of the US ...
  • Noah
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Student premium wrong hulu

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got spotify student premium which includes hulu when i started hulu i connected it an account that is not mine but my friends how do i conne...

  • Newbie
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I got spotify student premium which includes h...
  • Noah
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Lost my premium membership and playlists

I had to delete Spotify app from my phone and then downloaded again but i lost my premium membership and all of my playlists and subscriptions. Anyone had the same issue? How can i solve this? I was using spotify today until that happened.

  • Newbie
  • I had to delete Spotify app from my phone and then downloaded again but i lost my premium membership and all of my playlists and subscriptions. Anyone had the same issue? How can i solve this? I was ...
  • Luke
  • Spotify Star
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Cannot Access Email I Signed Up With

So, I've been logged out of all my accounts when I tried to connect my phone's Spotify app to Alexa. I have not logged in to this account in some time and attempted to reset the password. This led me to the lovely realization I no longer have access ...

  • Newbie
  • So, I've been logged out of all my accounts when I tried to connect my phone's Spotify app to Alexa. I have not logged in to this account in some time and attempted to reset the password. This led me...
  • Luke
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Paid 99€/12 months, charged 99€ + 9.99€

Hi,I am a Premium user and i Pay 9.99€/monthsI received the offer for spotify premium 99€/12 months and i Pay today.Spotify today charged on my credit card 9.99€ + 99€ and the expire date is 31/01/2018 .Can i have 9.99€ back or change expire date to ...

  • Newbie
  • Hi, I am a Premium user and i Pay 9.99€/months I received the  offer for spotify premium 99€/12 months and i Pay today. Spotify today charged on my credit card 9.99€ + 99€ and the expire date...
  • Luke
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Cannot use premium after a week....

I have an issue with login in! I bought premium for 3 months for my daughter on christmas eve. It worked for a week and tomorrow not anymore... also the link in the confirmation email did not work for her. I think I did something wrong by bying it on...

  • Casual Listener
  • I have an issue with login in! I bought premium for 3 months for my daughter on christmas eve. It worked for a week and tomorrow not anymore... also the link in the confirmation email did not wo...
  • Luke
  • Spotify Star
  • 379 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 379 Views
  • 1 replies
  • 0 likes

30 days free trial for premium

Hi Spotify support, From the latest promotion, I saw there is a 30 days free trial for subscripting a premium account, whereas I am still seeing 7 days trial on my existing free account. May I know why? Cheers,Jeffrey

  • Newbie
  • Hi Spotify support,   From the latest promotion, I saw there is a 30 days free trial for subscripting a premium account, whereas I am still seeing 7 days trial on my existing free account...
  • Luke
  • Spotify Star
  • 393 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 393 Views
  • 1 replies
  • 0 likes

I have a problem with my account

Hi guys, sorry for my english, i’m italian i’ve bought spotify premium by my computer, and by computer it’s all ok, but and when i’ve logged by the app with my email if I go in the settings wheel there’s written this, my free account with this Number...

  • Newbie
  • Hi guys, sorry for my english, i’m italian  i’ve bought spotify premium by my computer, and by computer it’s all ok, but and when i’ve logged by the app with my email if I go in the setting...
  • Luke
  • Spotify Star
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Charged me double and won't let me login

So I just made a new spotify account and I put the card information in for premium, and it went through and now it's not letting me login. So i went to my card history, and it says that I have been charged two different times for this purchase, and i...

  • Newbie
  • So I just made a new spotify account and I put the card information in for premium, and it went through and now it's not letting me login. So i went to my card history, and it says that I have been c...
  • Luke
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

premium

PlanPremiumCountry denmarkDeviceiphone 6+Operating System(iOS 10, My Question or Issue why cant i buy spotify peremium for 9kr again????!!!!!

  • Newbie
  • Plan Premium Country  denmark Device iphone 6+ Operating System (iOS 10,    My Question or Issue  why cant i buy spotify peremium for 9kr again????!!!!!
  • Noah
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Payment failure [3 cards tried]

PlanPremium Family (now free 'cause canceled)CountryLithuaniaDeviceDesktopOperating SystemWin10 My Question or IssueMaking it short as it didn't save\post my previous post - Using the family plan for 6 people- Was paying within last year with the sam...

  • Casual Listener
  • Plan Premium Family (now free 'cause canceled) Country Lithuania Device Desktop Operating System Win10   My Question or Issue Making it short as it didn't save\post my previous post &...
  • Billy-J
  • Spotify Star
  • 797 Views
  • 7 replies
  • 1 likes
  • Family Plan
    Payment Problems
    Premium
  • 797 Views
  • 7 replies
  • 1 likes

I accidentally signed my son up for the free trial - realized it- cancelled it_but-now I cant sign u

My Question or Issue I accidentally signed my son up for the free trial - realized it- cancelled it_but-now I cant sign u

  • Newbie
  •     My Question or Issue  I accidentally signed my son up for the free trial - realized it- cancelled it_but-now I cant sign u
  • Noah
  • Spotify Star
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

Today Premium Subscription 3 months at £9.99 - earliest cancellation?

PlanPremiumCountryUK My Question or IssueToday I purchased the Premium Subscription for 3 months at £9.99. I want to ensure I make use of the full 3 months. When is the earliest that I can cancel the subscription - but still using the Premium subscri...

  • Newbie
  • Plan Premium Country UK      My Question or Issue Today I purchased  the Premium Subscription for 3 months at £9.99.  I want to ensure I make use of the full 3 months...
  • Noah
  • Spotify Star
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes

Charged twice per month

Why do you charge me 2 times when i only have one account?

  • Newbie
  • Why do you charge me 2 times when i only have one account?
  • Billy-J
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Forgot everything.

Hello, I forgot my email address and the password that I sign up for and even if I did remember the email for it, I forgot the account to my email, and I tried resetting it but forgot it. What I do know, is that it's charged on my valid credit card a...

  • Visitor
  • Hello, I forgot my email address and the password that I sign up for and even if I did remember the email for it, I forgot the account to my email, and I tried resetting it but forgot it. What I do k...
  • Billy-J
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! Getting Premium at the end of the month

PremiumGermany My Question or Issue I Would like to know if I gotta pay for NOvember , if I would get premium today(5 days till december). Or do I pay for the next starting month. Because it would be a waste to pay for 5 days. thanks for some help.

  • Newbie
  •     Premium Germany   My Question or Issue  I Would like to know if I gotta pay for NOvember , if I would get premium today(5 days till december).  Or do I pay for the ...
  • Maxim
  • Spotify Star
  • 640 Views
  • 1 replies
  • 0 likes
  • 640 Views
  • 1 replies
  • 0 likes

Can not go premium

PlanFreeCountry IsraelDeviceimac late 2014Operating Systemsierra My Question or Issue Hi.Im trying to register premium and set credit card.I'm in israel region and can not change county. (do not need)I inserted an israely credit card and get this mes...

  • Casual Listener
  •     Plan Free Country  Israel Device imac late 2014 Operating System sierra   My Question or Issue   Hi. Im trying to register premium and set credit card....
  • shlomir
  • Casual Listener
  • 955 Views
  • 11 replies
  • 0 likes
  • Premium
  • 955 Views
  • 11 replies
  • 0 likes

Superuser Contribution Student discount turned to family plan

PlanPremiumCountrySweden My Question or Issue Hi, I have used Spotify premium for several years, paying 99SEK per month. Around June, I signed up for the student discound and that month 49SEK was charged instead. However, I just noticed that I have b...

  • Casual Listener
  • Plan Premium Country Sweden   My Question or Issue  Hi,   I have used Spotify premium for several years, paying 99SEK per month. Around June, I signed up for the student discou...
  • Peter
  • Spotify Legend
  • 300 Views
  • 3 replies
  • 0 likes
  • 300 Views
  • 3 replies
  • 0 likes

Superuser Contribution No me puedo suscribir a Premium

Hola, desde el 18 de este mes que mi cuenta familiar quedo cerrada por no autorenovarse, al intentarlo manualmente no me lo permite, me marca que hay un error, ya hice todo lo de las sugerencias, cerrar sesion, cambiara free, hablar al banco (este ul...

  • Casual Listener
  • Hola, desde el 18 de este mes que mi cuenta familiar quedo cerrada por no autorenovarse, al intentarlo manualmente no me lo permite, me marca que hay un error, ya hice todo lo de las sugerencias, cer...
  • Peter
  • Spotify Legend
  • 456 Views
  • 3 replies
  • 0 likes
  • 456 Views
  • 3 replies
  • 0 likes