Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 7876 Views
  • 23 replies
  • 2 likes
  • 7876 Views
  • 23 replies
  • 2 likes

I CAN'T PAY WITH MY VISA DEBIT!!!

I just moved from Norway to US, and now I can't re-subscribe my Premium. I changed the country, I DO have money on my card etc etc. This is soo frustrating!! What do I do, before I change service?

  • Casual Listener
  • I just moved from Norway to US, and now I can't re-subscribe my Premium. I changed the country, I DO have money on my card etc etc. This is soo frustrating!! What do I do, before I change service? &...
  • Billy-J
  • Spotify Star
  • 893 Views
  • 3 replies
  • 0 likes
  • 893 Views
  • 3 replies
  • 0 likes

Why cant I subscribe to Premium?

PlanPremium Family??Country SwedenDeviceHuawei honor 7 liteOperating SystemAndroid Oreo My Question or Issue Somehow my subscriptionhas changed to "Premium Family", and when i try to change it to only premium, it's not available for my account. Why? ...

  • Newbie
  • Plan Premium Family?? Country  Sweden Device Huawei honor 7 lite Operating System Android Oreo   My Question or Issue   Somehow my subscriptionhas changed to "Premium F...
  • Billy-J
  • Spotify Star
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Family Subscription- Listen Simultaneously

Hello, I recently upgraded my premium account to a family account. but i am having some issues. we all have our seperate account but when my sister is online i cant listen to my music (and also the other way around). Spotify probably thinks we are on...

  • Casual Listener
  •   Hello,   I recently upgraded my premium account to a family account. but i am having some issues. we all have our seperate account but when my sister is online i cant listen to my musi...
  • Billy-J
  • Spotify Star
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution My Premium Account HACKED/Taken over

Plan: PremiumFree/PremiumCountry: NZ My Question or Issue My Prem account has been taken over. When I log in, the profile pic is not mine, the DOB has been changed and my playlsits gone, replaced by the peron who has taken over my account.Loging dets...

  • Casual Listener
  • Plan: Premium Free/Premium Country: NZ       My Question or Issue   My Prem account has been taken over. When I log in, the profile pic is not mine, the DOB has been chang...
  • Daisy
  • Spotify Legend
  • 579 Views
  • 5 replies
  • 1 likes
  • 579 Views
  • 5 replies
  • 1 likes

How do I sign up for a premium acct, and add my son's already existing acct to our family plan?

PlanFree/PremiumCountry Device(iPhone)Operating System(iOS) My Question or Issue I just created a spotify account, and want to sign up for a family premium service. However, how to I bridge my son's already existing account, to our new family premium...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone) Operating System (iOS)   My Question or Issue  I just created a spotify account, and want to sign up for a family premium service....
  • Jose_M
  • Spotify Star
  • 232 Views
  • 1 replies
  • 1 likes
  • 232 Views
  • 1 replies
  • 1 likes

Charged for an extra month.

PlanFreeCountry US My Question or Issuei recently canceled my Spotify premium account but was still charged an extra month.

  • Casual Listener
  •   Plan Free Country US     My Question or Issue i recently canceled my Spotify premium account but was still charged an extra month.  
  • Billy-J
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Free Spotify Premium From Emails

Hey,From my emails, Spotify has given me 60 days free premium. However, when I try to claim it, I have to enter credit card info. Is there any way that I can claim it without adding the credit card info? Thanks in advance!

  • Casual Listener
  •     Hey, From my emails, Spotify has given me 60 days free premium. However, when I try to claim it, I have to enter credit card info. Is there any way that I can claim it without adding...
  • Billy-J
  • Spotify Star
  • 723 Views
  • 5 replies
  • 0 likes
  • 723 Views
  • 5 replies
  • 0 likes

Gift card nor working

My dad bought 2 gift cards one for my brother and one for me in a gas station.The guy probably forgot to activate it. We can't find the reciet, my dad is going to try to return to the station tomorrow. But if they don't want to activate? Is there any...

  • Newbie
  • My dad bought 2 gift cards one for my brother and one for me in a gas station. The guy probably forgot to activate it. We can't find the reciet, my dad is going  to try to return to the station...
  • Jose_M
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

Problema Factiración

PlanPremiumCountry ArgentinaDeviceXiaomi 4AOperating SystemAndroid My Question or Issue Estimados, tengo un problema en la factuación, desde hace varios meses me estan cobrando 2 veces por el mismo plan. Como puede ser posible?

Captura.JPG
  • Newbie
  • Plan Premium Country  Argentina Device Xiaomi 4A Operating System Android   My Question or Issue  Estimados, tengo un problema en la factuación, desde hace varios meses me es...
  • Jose_M
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Moving to another country

Hi! I'm a Premium Spotify user and I just recently moved from Latvia to Germany. I wanted to change my payment details (and preferably also my country of location) from a Latvian to a German Master card, however, when I enter the card details I get a...

  • Casual Listener
  • Hi! I'm a Premium Spotify user and I just recently moved from Latvia to Germany. I wanted to change my payment details (and preferably also my country of location) from a Latvian to a German Master c...
  • Luke
  • Spotify Star
  • 309 Views
  • 3 replies
  • 0 likes
  • 309 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Premium for Students & Hulu package

PlanPremiumCountryBelgiumDeviceASUS Zenbook UX305Operating SystemWindows 10 My Question or Issue I signed up for the Spotify Premium for Students deal yesterday and I was wondering how to access Hulu and SHOWTIME. I saw a page that said it might take...

  • Newbie
  •   Plan Premium Country Belgium Device ASUS Zenbook UX305 Operating System Windows 10  My Question or Issue   I signed up for the Spotify Premium for Students deal yesterday ...
  • Jemi
  • Spotify Legend
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

got charged for the premium acount but i dont have premium

PlanFree/PremiumCountry BrasilDeviceSamsumg galaxy s8My Question or IssueIi submited today for a premium spotify acount, but i still dont have the premium acount, it just says i'm a free user in the description of the acount and i still got charged i...

  • Casual Listener
  •   Plan Free/Premium Country  Brasil Device Samsumg galaxy s8 My Question or IssueI i submited today for a premium spotify acount, but i still dont have the premium acount, it just s...
  • Billy-J
  • Spotify Star
  • 298 Views
  • 3 replies
  • 0 likes
  • 298 Views
  • 3 replies
  • 0 likes

I lost my account

Hey, I need a help right now. So, my problem is I lost my Spotify account. I had premium subscription on the account and now I don't know how, unfortunately, my account is lost. I tried logging out and logging in again after that. But then my account...

  • Newbie
  • Hey, I need a help right now. So, my problem is I lost my Spotify account. I had premium subscription on the account and now I don't know how, unfortunately, my account is lost.   I tried logg...
  • Luke
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Paypal failed

Hey guys, i dont know if im right and sry for my bad english. But newly, paid from premium to family and since then i cant pay via paypal. If i had premium before i could pay via paypal and they book the money from the bank account. now it only show ...

  • Newbie
  • Hey guys,   i dont know if im right and sry for my bad english.   But newly, paid from premium to family and since then i cant pay via paypal.   If i had premium before i could p...
  • Luke
  • Spotify Star
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Payment failure

For the past couple days, i have been trying to update my spotify subscription. I have followed lots of tips suggested and none of them work. Also in the first place, I had a prepaid visa thay had more than enough money on it to be billed at least 3 ...

  • Newbie
  • For the past couple days, i have been trying to update my spotify subscription. I have followed lots of tips suggested and none of them work. Also in the first place, I had a prepaid visa thay had mo...
  • Luke
  • Spotify Star
  • 267 Views
  • 1 replies
  • 1 likes
  • 267 Views
  • 1 replies
  • 1 likes

starting premium

I ve already had the test version of premium with my old accout and i quit it after the 30 days of free premium. Now I want to start premium with my new account and I don't want the test version again but it doesn't work to get premium now. should I ...

  • Newbie
  • I ve already had the test version of premium with my old accout and i quit it after the 30 days of free premium. Now I want to start premium with my new account and I don't want the test version agai...
  • Luke
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Payment

Won’t let me pay for my account and know my card works use it all the time

  • Newbie
  • Won’t let me pay for my account and know my card works use it all the time 
  • Luke
  • Spotify Star
  • 210 Views
  • 1 replies
  • 1 likes
  • 210 Views
  • 1 replies
  • 1 likes

Changing payment doesn't work

Hi, I tried to change the bank account of which the monthly fee is being paid off. I already did it twice and Spotify took the 0.01 cent of my other bank bankaccount but yet every month I still pay with the old bank account. Why doesn't it change? I ...

  • Casual Listener
  • Hi,   I tried to change the bank account of which the monthly fee is being paid off. I already did it twice and Spotify took the 0.01 cent of my other bank bankaccount but yet every month I st...
  • Luke
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes