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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18610 Views
  • 27 replies
  • 4 likes
  • 18610 Views
  • 27 replies
  • 4 likes

removed and cant rejoin Family Premium

I have a premium account (the owner is my husband) for a long time - more than 3 years and recently I was removed from the plan and moved to the free account, whereas he stayed in the premium. He already sent million times new invitation, we tried ev...

  • Regular
  • I have a premium account (the owner is my husband) for a long time - more than 3 years and recently I was removed from the plan and moved to the free account, whereas he stayed in the premium. He alr...
  • marcela123
  • Regular
  • 634 Views
  • 8 replies
  • 0 likes
  • 634 Views
  • 8 replies
  • 0 likes

Have a Spotify Free account but being charged for a Premium Account

Plan: FreeCountry: FranceDevice: PC Laptop & AndroidOperating System: Windows 10 I have had a Spotify Free account for several years and even had a Spotify Premium trial but cancelled it in2017. When I log in and check my account now it clearly shows...

  • Newbie
  • Plan: Free Country: France Device: PC Laptop & Android Operating System: Windows 10   I have had a Spotify Free account for several years and even had a Spotify Premium trial but cancel...
  • Jᴀᴄᴋ
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Family plan with step siblings

Would my step mom and her daughters who dont live with us yet still use our family plan or do we have to wait?PlanFamilyCountry US DeviceiPhone XOperating SystemiOS 10 My Question or Issuewould my step family be able to use out family plan with diffe...

  • Newbie
  • Would my step mom and her daughters who dont live with us yet still use our family plan or do we have to wait? Plan Family Country US   Device iPhone X Operating System iOS 10   M...
  • Jᴀᴄᴋ
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

My premium acct disappeared when i got a new phone

PlanFree/PremiumCountry My Question or Issue I paid for premoum a few weeks ago. Then got a new phone just recently. Now i am back to free acct after logging in and out multiple times.

  • Visitor
  • Plan Free/Premium Country       My Question or Issue  I paid for premoum a few weeks ago. Then got a new phone just recently. Now i am back to free acct after logging in an...
  • Jᴀᴄᴋ
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

End date of my subscription?

Hi,I have a Premium account and would like to know when the subscription will end. In my account, is written (in French, sorry for the approx translation): "Your subscription will automatically be renewed on ? and you will be debited of 9,99 €."Thus,...

  • Casual Listener
  • Hi, I have a Premium account and would like to know when the subscription will end. In my account, is written (in French, sorry for the approx translation): "Your subscription will automatically be ...
  • Billy-J
  • Spotify Star
  • 398 Views
  • 6 replies
  • 0 likes
  • 398 Views
  • 6 replies
  • 0 likes

Why I receive communication in German?

My Question or Issue I apologize in advance if it's not the right place to ask this question.I have selected English as my language for Spotify, but when I receive news from Spotify by email they are written in German. A language I cannot speak at al...

  • Regular
  •     My Question or Issue  I apologize in advance if it's not the right place to ask this question. I have selected English as my language for Spotify, but when I receive news from ...
  • Jᴀᴄᴋ
  • Roadie
  • 972 Views
  • 4 replies
  • 1 likes
  • 972 Views
  • 4 replies
  • 1 likes

[All Platforms][Subscription] Google Home for family subscriptions outside US

PlanPremiumCountry Us. Operating System My Question or Issue My Google home mini was sent to the wrong address and Google says that I need to contact Spotify of course Spotify doesn't have a solution for this yet so I guess I'm either to wait until t...

  • Newbie
  • Plan Premium Country  Us.  Operating System     My Question or Issue  My Google home mini was sent to the wrong address and Google says that I need to contact Spotify...
  • Maxim
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Argentina, cant purchase premium

Hi, i tried a lot of times to buy the annual suscription but a red sign comes out saying error. All the dayta is fine and the card also, the only means of payment is credit, everything is fine but i dont know why i cannot buy it, several days ago i a...

  • Casual Listener
  • Hi, i tried a lot of times to buy the annual suscription but a red sign comes out saying error. All the dayta is fine and the card also, the only means of payment is credit, everything is fine but i ...
  • Jose_M
  • Spotify Star
  • 282 Views
  • 3 replies
  • 0 likes
  • 282 Views
  • 3 replies
  • 0 likes

Superuser Contribution Offered 3 moths of Premium for 19.99 zł but got only 1 month

PlanPremiumCountryPolandDeviceLG G6Operating SystemAndroid 8.0 My Question or Issue I was offered a 3 month subscription for 19.99 PLN, so i bought it using my mobile phone( I had got offer when i had been on mobile). Now on account page I see that I...

  • Casual Listener
  • Plan Premium Country Poland Device LG G6 Operating System Android 8.0   My Question or Issue  I was offered a 3 month subscription for 19.99 PLN, so i bought it using my mobile ph...
  • Jemi
  • Spotify Legend
  • 569 Views
  • 5 replies
  • 0 likes
  • 569 Views
  • 5 replies
  • 0 likes

Student to Family premium

My Question or IssueI am currently using a premium student discount and thinking of joining a premium family discount. How does the conversion go? When I will be in the family pack, can I join the student discount again later?

  • Newbie
  • My Question or Issue I am currently using a premium student discount and thinking of joining a premium family discount. How does the conversion go? When I will be in the family pack, can I join the ...
  • Mantisentil
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice dont have twitter

None of the below information is required. However, the more you provide the easier it will b My Question or Issue Hi I have been charged twice by spotify as I also have an account with spark in new zealand which gives me 50% off but I have been char...

  • Newbie
  • None of the below information is required. However, the more you provide the easier it will b   My Question or Issue  Hi  I have been charged twice by spotify as I also have an acc...
  • Guido
  • Spotify Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Signed to Family subscription but I keep being charged for my ex-premium account

Plan Family (ex-Premium) Country ITALY Device HUAWEI P20 PRO Operating System ANDROID My Question or Issue I changed to Family subscription with my cousins (I was Premium before), but i keep getting charged for my ex-premium account. I tried to cance...

  • Casual Listener
  • Plan Family (ex-Premium)  Country  ITALY Device HUAWEI P20 PRO Operating System ANDROID   My Question or Issue  I changed to Family subscription with my cousin...
  • Guido
  • Spotify Legend
  • 321 Views
  • 3 replies
  • 1 likes
  • 321 Views
  • 3 replies
  • 1 likes

Superuser Contribution I've got charged for normal subscription, then I changed to family.

I paid for normal subscription, then after 1 minute I changed it to family. Can i get my money back? I'm gonna pay normal price for family, or only difference between these 2 versions?

  • Newbie
  •    I paid for normal subscription, then after 1 minute I changed it to family. Can i get my money back? I'm gonna pay normal price for family, or only difference between these 2 ...
  • Guido
  • Spotify Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Ya no tengo premium pero me siguen cobrando, quiero dar de baja el.servicio

Sistema operativo AndroidCelular Huawei L09País ChileQuiero dar de baja el.servicio por favor, ya que me siguen cobrando.

  • Newbie
  • Sistema operativo Android Celular Huawei L09 País Chile Quiero dar de baja el.servicio por favor, ya que me siguen cobrando.
  • Guido
  • Spotify Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • 322 Views
  • 1 replies
  • 0 likes

College not available on student discount

My Question or Issue When applying for student premium discount, I am unable to find my college. When signing up before I used unidays and it was really easy. Why all of a sudden has it changed?

  • Visitor
  • My Question or Issue  When applying for student premium discount, I am unable to find my college. When signing up before I used unidays and it was really easy. Why all of a sudden has it change...
  • Billy-J
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Payments fails every month

PlanPremiumCountry Czech RepublicDeviceNokia 7 plusOperating SystemAndroid 9 My Question or Issue Every month I get a payment failure and I need to update my payment details to pay for spotify. I'm tired of this. Every...month. I tried every advice i...

  • Casual Listener
  • Plan Premium Country  Czech Republic Device Nokia 7 plus Operating System Android 9   My Question or Issue  Every month I get a payment failure and I need to update my paymen...
  • Billy-J
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Gift for husband

I am trying to purchase a year subscription to premium for my husband for Christmas. How can I go about doing this?

  • Newbie
  • I am trying to purchase a year subscription to premium for my husband for Christmas. How can I go about doing this?
  • landonharris88
  • Composer
  • 294 Views
  • 3 replies
  • 0 likes
  • 294 Views
  • 3 replies
  • 0 likes

0,99 for 3 month + student discount

PlanPremiumCountry Germany Hi there,my question is if i can get the offer of 0,99€ for the first 3 months and get the student discount of 50% afterwards as well and if yes how.Thanks

  • Casual Listener
  •   Plan Premium Country  Germany    Hi there, my question is if i can get the offer of 0,99€ for the first 3 months and get the student discount of 50% afterwards as well an...
  • Billy-J
  • Spotify Star
  • 380 Views
  • 1 replies
  • 0 likes
  • 3 month discount
  • 380 Views
  • 1 replies
  • 0 likes

Unable to Stay Premium

Premium for Family sub was cancelled by mistake and I am unable to opt to continue my membership after the trial period ends.

  • Visitor
  •   Premium for Family sub was cancelled by mistake and I am unable to opt to continue my membership after the trial period ends. 
  • Billy-J
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

renew family subscription after cancelling

PlanPremium FamilyCountry USADeviceMACBOOK PROOperating System(iOS 10 Mojave) My Question or Issuehello everyone, having some trouble renewing my premium family subscription after cancelling it mistakenly a few days ago. When I go to the subscription...

  • Casual Listener
  • Plan Premium Family Country  USA Device MACBOOK PRO Operating System (iOS 10 Mojave)   My Question or Issue hello everyone, having some trouble renewing my premium family subscrip...
  • Billy-J
  • Spotify Star
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes