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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Mariia-cz
  • Casual Listener
  • 13428 Views
  • 26 replies
  • 2 likes
  • 13428 Views
  • 26 replies
  • 2 likes

Superuser Contribution Promoción en facebook de 1 año por 199

PlanFree/PremiumCountry MexicoDeviceHuawei GR3Operating SystemAndroid My Question or IssueHice el pago y me salió la página del recibo y luego las olaylisp del premium pero cuando descargue la app y entre con mi cuenta no había premium ni ningún pago

  • Casual Listener
  • Plan Free/Premium Country  Mexico Device Huawei GR3 Operating System Android   My Question or Issue Hice el pago y me salió la página del recibo y luego las olaylisp del premium ...
  • Daisy
  • Spotify Legend
  • 19599 Views
  • 5 replies
  • 0 likes
  • 19599 Views
  • 5 replies
  • 0 likes

I cant sign up for the premium trial

PlanFreeCountry USDeviceToshiba LaptopOperating SystemWindows 10 My Question or Issue Im trying to sign up for the 30 day free trail for premuim. Everytime i enter my information and try to start it an error message pops up saying that the payment fa...

  • Visitor
  • Plan Free Country  US Device Toshiba Laptop Operating System Windows 10   My Question or Issue  Im trying to sign up for the 30 day free trail for premuim. Everytime i enter ...
  • Billy-J
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cadeaubon

IK heb dindsdag een cadeaubon aangekocht maar die wil niet activeren ik heb wel een mail gekregen dat de betaling vlot verlopen is en dat het geactiveerd is

  • Newbie
  • IK heb dindsdag een cadeaubon aangekocht maar die wil niet activeren ik heb wel een mail gekregen dat de betaling vlot verlopen is en dat het geactiveerd is  
  • Daisy
  • Spotify Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account is overgegaan naar free

Ik heb via xs4all een spotify account gekregen. Ik heb de stappen uitgevoerd om mijn bestaande premium account om te zetten naar die van xs4all, maar nu is deze overgegaan naar free. Wat is er verkeerd gegaan en hoe krijg ik weer toegang tot premium ...

  • Newbie
  • Ik heb via xs4all een spotify account gekregen. Ik heb de stappen uitgevoerd om mijn bestaande premium account om te zetten naar die van xs4all, maar nu is deze overgegaan naar free. Wat is er verkee...
  • Daisy
  • Spotify Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution i receive an email invite but keep getting cannot verify addess , i have entered the same address.

PlanPremium for familyCountry SingaporeDeviceIphone 7Operating System(iOS 10 My Question or Issue

  • Newbie
  • Plan Premium for family Country  Singapore Device Iphone 7 Operating System (iOS 10   My Question or Issue  
  • Peter
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo obtener cuenta premium

Hola spotify ya me hicieron el debito de mi tarjeta para acceder a premium por 0.99 por tres meses pero no puedo utilizar aun me sale spoty free necesito ayuda????

  • Newbie
  • Hola spotify ya me hicieron el debito de mi tarjeta para acceder a premium por 0.99 por tres meses pero no puedo utilizar aun me sale spoty free necesito ayuda????
  • Daisy
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't subscribe to premium

Hey so I had Spotify premium for a year in the UK, and I moved to Hong Kong recently - will be staying over here for half a year or so. My family plan with my friends in the UK was canceled but I would like to start my own over here. I tried to pay w...

  • Newbie
  • Hey so I had Spotify premium for a year in the UK, and I moved to Hong Kong recently - will be staying over here for half a year or so.   My family plan with my friends in the UK was canceled ...
  • Peter
  • Spotify Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

My Question or Issue Hi there,I have been onto my account as it the monthly rate came out of my account yesterday. Upon signing in it had said I wasnt on the spotify premium plan which I was confused about. I the signed up as a student as I am a stud...

  • Visitor
  •    My Question or Issue  Hi there, I have been onto my account as it the monthly rate came out of my account yesterday. Upon signing in it had said I wasnt on the spotify premium pl...
  • Peter
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family

PlanFree/PremiumPremiumCountry GermanyDeviceOperating System My Question or Issue I Subscried to Spotify with Klarna, i received the payment but forgot to pay i got an email saying i had time until october 21 to pay however spotify was paused before ...

  • Newbie
  • Plan Free/Premium Premium Country  Germany Device Operating System   My Question or Issue   I Subscried to Spotify with Klarna, i received the payment but forgot to pay i got...
  • Peter
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't reconnect myself to Spotify Family

I've signed up and invited by my friends to join his Spotify premium. However, i was log out from the profile and I couldn't seem to join back into the subcriptions even he tried inviting me twice. Can someone help? I've no idea what's wrong. Thank y...

  • Casual Listener
  •   I've signed up and invited by my friends to join his Spotify premium. However, i was log out from the profile and I couldn't seem to join back into the subcriptions even he tried inviting me ...
  • Peter
  • Spotify Legend
  • 410 Views
  • 4 replies
  • 0 likes
  • 410 Views
  • 4 replies
  • 0 likes

Superuser Contribution Efetuei o pagamento via boleto bancário, e minha conta premium não foi liberada

Pagamento ia boleto bancario foi efetuado dia 30/10, até o prezado momento minha assinatura premium não foi liberada! Já segui todos os passos que o site disponibiliza para auxilio, nada mudou! Por favor, liberem

  • Newbie
  •   Pagamento ia boleto bancario foi efetuado dia 30/10, até o prezado momento minha assinatura premium não foi liberada!   Já segui todos os passos que o site disponibiliza para auxilio, ...
  • Peter
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 1 likes
  • 245 Views
  • 1 replies
  • 1 likes

Superuser Contribution Me cobran doble cada mes pago vía Banorte!

Plan Premium familiarCountry: MéxicoLLevo varios meses en que me cobran dos veces el servicio, con diferencia de 2 minutos... no es por dar clics de mas, ni siquiera entro a la aplicacion para pagar... se supone que es automatico. Parece que es muy c...

  • Visitor
  •   Plan Premium familiar Country: México LLevo varios meses en que me cobran dos veces el servicio, con diferencia de 2 minutos... no es por dar clics de mas, ni siquiera entro a la aplicacion...
  • Peter
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution No option to pay invoice with ideal

I have a family subscription with payment method iDeal. I have aan invoice for the next period, on the invoice it also says that payment method is iDeal. But I don’t know how to pay it. There’s no link to iDeal. How can I pay this invoice.

  • Newbie
  • I have a family subscription with payment method iDeal. I have aan invoice for the next period, on the invoice it also says that payment method is iDeal. But I don’t know how to pay it. There’s no li...
  • Peter
  • Spotify Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution When can we pay everything with gift cards?

Why can't I redeem a gift card with Premium Family? It can't be that hard, because it works at Netflix. Here I can charge credits, use my credit card, etc. So if Netflix can do it, why can't Spotify do it? I have a Premium for Family plan and have a ...

  • Casual Listener
  • Why can't I redeem a gift card with Premium Family? It can't be that hard, because it works at Netflix. Here I can charge credits, use my credit card, etc. So if Netflix can do it, why can't Spotify ...
  • Peter
  • Spotify Legend
  • 306 Views
  • 3 replies
  • 0 likes
  • 306 Views
  • 3 replies
  • 0 likes

Superuser Contribution Switched to Student Discount but charged $9.99

Plan - PremiumCountry - USA My Question or Issue Yesterday (11/4) I switched my premium account to a student discount premium account which should charge me $4.99 a month. However, my bank account shows I was charged $9.99 instead. How can I get my m...

  • Newbie
  • Plan - Premium Country - USA   My Question or Issue   Yesterday (11/4) I switched my premium account to a student discount premium account which should charge me $4.99 a month. Ho...
  • Peter
  • Spotify Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot cancel premium via Spotify nor third party

PlanPremiumCountryCanada The issue I'm having is trying to cancel my Spotify premium subscription. Firstly trying to do it from the Spotify website does not work, which is complete BS (whether it is direct or through a phone plan). Rogers (my phone p...

  • Regular
  • Plan Premium Country Canada   The issue I'm having is trying to cancel my Spotify premium subscription. Firstly trying to do it from the Spotify website does not work, which is complete BS ...
  • Daisy
  • Spotify Legend
  • 966 Views
  • 9 replies
  • 0 likes
  • 966 Views
  • 9 replies
  • 0 likes

Solved!! charged for unused premium

Hello,I am asking this question on behalf of my sister. Before this, she registered for one month free trial for Premium but she cancelled the Premium before the trial ends and now it's been two months since she deleted her account. The problem is sh...

  • Casual Listener
  • Hello, I am asking this question on behalf of my sister.   Before this, she registered for one month free trial for Premium but she cancelled the Premium before the trial ends and now i...
  • Billy-J
  • Spotify Star
  • 441 Views
  • 3 replies
  • 0 likes
  • 441 Views
  • 3 replies
  • 0 likes

Delete my credit card from my account

Can you please delete the credit card information saved on my account please and thank you! I could not delete it myself and find the option where to delete it.

  • Newbie
  • Can you please delete the credit card information saved on my account please and thank you! I could not delete it myself and find the option where to delete it.   
  • Billy-J
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

BILLED WRONG AMOUNT

PlanFree/PremiumCountry United States of AmericaDeviceiphone 6sOperating SystemIOS 12.0.1My Question or Issue I have been using spotify for years now as a student, i am still a student, and my past bill is $9.99. Why is it not $4.99 like it says for ...

  • Newbie
  • Plan Free/Premium Country  United States of America Device iphone 6s Operating System IOS 12.0.1 My Question or Issue  I have been using spotify for years now as a student, i am st...
  • Billy-J
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Can't cancel subscription.

Hello whenever i try to cancel my subscription a red box with Hoppsan, något hände. Försök igen. which translates to oops something happend. Try again. i just wan't to cancel my subscription. Country Sweden,windows 10,premium

  • Casual Listener
  •   Hello whenever i try to cancel my subscription a red box with Hoppsan, något hände. Försök igen. which translates to oops something happend. Try again. i just wan't to cancel my subscrip...
  • Luke
  • Spotify Star
  • 717 Views
  • 3 replies
  • 0 likes
  • 717 Views
  • 3 replies
  • 0 likes