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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 46188 Views
  • 16 replies
  • 4 likes
  • 46188 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28969 Views
  • 19 replies
  • 2 likes
  • 28969 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20324 Views
  • 6 replies
  • 1 likes
  • 20324 Views
  • 6 replies
  • 1 likes

Solved!! Can I get Spotify Premium without activating the free trial?

Hi everyone,I want to get Spotify Premium, but I don't want to activate the free trial and save it for another time. I remember that it normally signs you up for the trial automatically and I haven't found a way to turn this off without signing up fo...

  • Newbie
  • Hi everyone, I want to get Spotify Premium, but I don't want to activate the free trial and save it for another time. I remember that it normally signs you up for the trial automatically and I haven...
  • user-removed
  • Not applicable
  • 2997 Views
  • 10 replies
  • 0 likes
  • 2997 Views
  • 10 replies
  • 0 likes

Credit card error

I've been using Spotify for a year but this month it starts not accepting my credit card payment although I tried to pay for it with different credit cards.

  • Casual Listener
  • I've been using Spotify for a year but this month it starts not accepting my credit card payment although I tried to pay for it with different credit cards.  
  • coco7878
  • Casual Listener
  • 148 Views
  • 2 replies
  • 0 likes
  • 148 Views
  • 2 replies
  • 0 likes

maintanence fee ? rm8 what is it ??

maintanence fee ? rm8 what is it ?? if i turn on extreme music quality will it be charged??

  • Newbie
  • maintanence fee ? rm8 what is it ??   if i turn on extreme music quality will it be charged??
  • Hubo
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Solved!! can't get to the student discount page

I have been trying to use the links provided to apply for the student discount by changing my curernt premium plan. But everytime I click on them it takes me to the family plan instead of the student discount offer. Its not showing me the student dis...

  • Regular
  • I have been trying to use the links provided to apply for the student discount by changing my curernt premium plan. But everytime I click on them it takes me to the family plan instead of the st...
  • qrz6mq1xb279dvj
  • Regular
  • 281 Views
  • 7 replies
  • 0 likes
  • 281 Views
  • 7 replies
  • 0 likes

Payment Method Issue

I've had Premium for awhile, but recently had to get a new debit card. I, unfortunately, waited until last minute to attempt to change the details. My info was correct, however I kept getting an error message at the top. I then cancelled my Premium, ...

  • Casual Listener
  • I've had Premium for awhile, but recently had to get a new debit card. I, unfortunately, waited until last minute to attempt to change the details. My info was correct, however I kept getting an erro...
  • Luke
  • Spotify Star
  • 317 Views
  • 10 replies
  • 0 likes
  • 317 Views
  • 10 replies
  • 0 likes

Payment Details

So I got a new debit card and everytime I try to update the information it just reloads the same page. I've searched all over to try and find a way to update my payment details and everything keeps telling me to do the exact thing that I've already b...

  • Newbie
  • So I got a new debit card and everytime I try to update the information it just reloads the same page. I've searched all over to try and find a way to update my payment details and everything keeps t...
  • Maxim
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Money withdrawn, despite student verification fail.. I want my money back

Yes Hello, I tried to subscribe for the student discount, I put my card details in, Spotify then said I wouldn’t be charged until verification was completed. My verification did not work for some reason, when I checked my bank.. the amount of $5.99 h...

  • Newbie
  • Yes Hello,   I tried to subscribe for the student discount, I put my card details in, Spotify then said I wouldn’t be charged until verification was completed. My verification did not work for...
  • Maxim
  • Spotify Star
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Updating Payment Method Not Working

I've tried just about everything trying to update my payment method because I had to get a new card for payment and Spotify won't let me change my payment method. I get to the subscriptions page and click on the "Update" button and nothing is working...

  • Casual Listener
  • I've tried just about everything trying to update my payment method because I had to get a new card for payment and Spotify won't let me change my payment method. I get to the subscriptions page and ...
  • Maxim
  • Spotify Star
  • 169 Views
  • 1 replies
  • 1 likes
  • Payment Problems
  • 169 Views
  • 1 replies
  • 1 likes

Sub HELP

will it charge me the 26?? see picture

  • Newbie
  • will it charge me the 26?? see picture
  • Luke
  • Spotify Star
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Solved!! Quebec individual subscrition excluded?

After my month finished it told me that in quebec we arn't allowed to use individual accounts and asked to upgrade to family or a year plan. Is it true that quebec cannot have individual accounts?

  • Casual Listener
  • After my month finished it told me that in quebec we arn't allowed to use individual accounts and asked to upgrade to family or a year plan. Is it true that quebec cannot have individual accounts?
  • Maxim
  • Spotify Star
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes

Solved!! I WANT REFUND

I paid for student discount but after that i realized that i am not suitable for this discount and the page opened said be calm no payment was taken from u but my ININAL CARD says they took 6.99 TL and i got nothing pls help me I WANT REFUND

  • Casual Listener
  • I paid for student discount but after that i realized that i am not suitable for this discount and the page opened said be calm no payment was taken from u but my ININAL CARD says they took 6.99 TL a...
  • alperakdag
  • Casual Listener
  • 218 Views
  • 4 replies
  • 0 likes
  • 218 Views
  • 4 replies
  • 0 likes

Credit Card refused

Hey.I've decided to delete my old Spotify account. After some time I created new account. I was trying to pay for subscription with the same credit card which I was using on older (currently gone) account.After a try, I've received message, my credit...

  • Visitor
  • Hey. I've decided to delete my old Spotify account.  After some time I created new account. I was trying to pay for subscription with the same credit card which I was using on older (currently...
  • user-removed
  • Not applicable
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

stored payment details

how to delete the stored payment details. please advise.

  • Newbie
  • how to delete the stored payment details. please advise.
  • Maxim
  • Spotify Star
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Switching from a premium to a family plan

I already have my own extensive premium account. Just learning about the family plan. Was going to add my parents and brother under me. Can I do this without having to lose my current library? How do I go about it to switch they account type? Thanks

  • Newbie
  • I already have my own extensive premium account. Just learning about the family plan. Was going to add my parents and brother under me. Can I do this without having to lose my current library? How do...
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

I was charged twice

I signed up for the student plan and for some reason my account was charged another 14.99

  • Newbie
  • I signed up for the student plan and for some reason my account was charged another 14.99
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
  • 0 likes

Pre paid premium

Hi, I have pre paid for a premium account one year. I can see the oayment on my account but on the prenumerationtab it still shows my old one 99 sek/month.It also stats that you will charge my credit card 99 sek mid January. Do I need to do something...

  • Newbie
  • Hi,  I have pre paid for a premium account one year. I can see the oayment on my account but on the prenumeration tab it still shows my old one 99 sek/month. It also stats that you will charg...
  • Ronyabounader
  • Newbie
  • 117 Views
  • 1 replies
  • 0 likes
  • 117 Views
  • 1 replies
  • 0 likes

Over charged

Today when I woke up I had 2 charges from spotify. One was for the normal 9.99, the other was for $29.00. I never make in app purchases of any kind and also haven't left the state or anything like that. What are these charges from? They over drew my ...

  • Newbie
  • Today when I woke up I had 2 charges from spotify. One was for the normal 9.99, the other was for $29.00. I never make in app purchases of any kind and also haven't left the state or anything like th...
  • Gabriel99
  • Newbie
  • 185 Views
  • 1 replies
  • 0 likes
  • Android
  • 185 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How to pay for Premium with iTunes gift card

I've been a Spotify Premium customer for a few months now, and I've always done my payments through a PayPal account. However, I have a few extra iTunes gift cards laying around that I can use as App store credit on my iPhone. Is there any way I coul...

  • Newbie
  • I've been a Spotify Premium customer for a few months now, and I've always done my payments through a PayPal account. However, I have a few extra iTunes gift cards laying around that I can use as App...
  • Existenz_10
  • Casual Listener
  • 273951 Views
  • 184 replies
  • 5 likes
  • Account
    Premium
    Subscription
  • 273951 Views
  • 184 replies
  • 5 likes

Account first hacked and now charged Family Premium, which has not been ordered by me!

So I noticed it like 2 weeks ago: meantime I was listening my usual playlist going home from work, the songs started changing to some Italian rap **bleep**. The first time I was surprised so I simply changed to my music again, but it didn't stop ther...

  • Newbie
  • So I noticed it like 2 weeks ago: meantime I was listening my usual playlist going home from work, the songs started changing to some Italian rap **bleep**. The first time I was surprised so I s...
  • Maxim
  • Spotify Star
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes