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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14705 Views
  • 27 replies
  • 2 likes
  • 14705 Views
  • 27 replies
  • 2 likes

Cancelling Spotify

Hello guys, wondered if anyone could help me, So I signed up with my Facebook details which had an email I don’t use anymore (it was a hotmail account) and my Facebook has been permantly deleted. I want to cancel my Spotify which is also a bolt on to...

  • Newbie
  • Hello guys,   wondered if anyone could help me,   So I signed up with my Facebook details which had an email I don’t use anymore (it was a hotmail account) and my Facebook has been perm...
  • Billy-J
  • Spotify Star
  • 230 Views
  • 1 replies
  • 1 likes
  • 230 Views
  • 1 replies
  • 1 likes

I've to pay three times in the first subscription

PlanPremium CountryIndonesia Operating SystemAndroid Oreo My Question or Issue I've tried to upgrade my account to premium. I've got information about a promo that make us to just pay IDR 4.999 for the first three months and normal price (IDR 49.999)...

  • Newbie
  • Plan Premium   Country Indonesia   Operating System Android Oreo   My Question or Issue   I've tried to upgrade my account to premium. I've got information about a prom...
  • Billy-J
  • Spotify Star
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Paymed solutions

PlanPremiumCountry Turkey DeviceSamsung s8Operating SystemAndroid My Question or Issue Hi,I have just account on Spotify. My account is student premium. But system payment four times last mouth. I attached screen shot. Who can help me for that?I didn...

  • Newbie
  •   Plan Premium Country  Turkey  Device Samsung s8 Operating System Android   My Question or Issue  Hi, I have just  account on Spotify. My account is student...
  • Billy-J
  • Spotify Star
  • 553 Views
  • 1 replies
  • 0 likes
  • Account
  • 553 Views
  • 1 replies
  • 0 likes

problem with subscription time

Plan Premium Country Turkey Device LG G3 Operating System Android My Question or Issue There is some problem with my subscription time. 30 days didn't passed so far but it shows me to update my paymeny info. Do i have to update my payment info? {snip...

  • Casual Listener
  • Plan Premium Country Turkey Device LG G3 Operating System Android   My Question or Issue There is some problem with my subscription time. 30 days didn't passed so far but it ...
  • Billy-J
  • Spotify Star
  • 689 Views
  • 6 replies
  • 0 likes
  • 689 Views
  • 6 replies
  • 0 likes

Your payment method and country don't match

Hi, I am trying to upgrade to Premium, and my VISA card keeps getting declined with the following message: "Your payment method and country don't match." After putting in my credentials a few times, it said that the card belongs to Iceland for some r...

  • Regular
  • Hi,   I am trying to upgrade to Premium, and my VISA card keeps getting declined with the following message: "Your payment method and country don't match."   After putting in my credent...
  • Billy-J
  • Spotify Star
  • 68856 Views
  • 5 replies
  • 16 likes
  • 68856 Views
  • 5 replies
  • 16 likes

Superuser Contribution Ayuda cuenta de universitario

Pagué mi cuenta para universitario y les envié un documento que confirma que soy universitario y no me dieron el premium pero ya me hicieron elcobro cuánto es el tiempo de espera ?

  • Newbie
  • Pagué mi cuenta para universitario y les envié un documento que confirma que soy universitario y no me dieron el premium pero ya me hicieron elcobro cuánto es el tiempo de espera ?
  • Daisy
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution No reconoce mi suscripcion

Buen dia¡¡¡ Yo he pagado mi suscripcion premium por 3 meses y no la respeta, me cambio a suscripcion gratuita, el pago lo hice el 09 Junio de 2017

  • Newbie
  • Buen dia¡¡¡ Yo he pagado mi suscripcion premium por 3 meses y no la respeta, me cambio a suscripcion gratuita, el pago lo hice el 09 Junio de 2017
  • Daisy
  • Spotify Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Student Account and still got charged standard premium

Hi everybody, I verified that I am a student in my account. It said that my fee would we 50% off the standard premium from there on. Nevertheless, I got charged full premium fee and my status reset to "standard premium". This already happend twice (2...

  • Newbie
  • Hi everybody,   I verified that I am a student in my account. It said that my fee would we 50% off the standard premium from there on.   Nevertheless, I got charged full premium fe...
  • user-removed
  • Not applicable
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscription upgraded to a family plan without me requesting it

PlanPremiumCountry BulgariaDeviceSamsung Galaxy 7Operating SystemAndroid My Question or Issue Hello, I have a premium subscription and around 10 mins ago I received an email that I nowhave a family plan for Spotify and I was urged to send invitations...

  • Newbie
  • Plan Premium Country  Bulgaria Device Samsung Galaxy 7 Operating System Android    My Question or Issue  Hello, I have a premium subscription and around 10 mins ago I re...
  • Guido
  • Spotify Legend
  • 2716 Views
  • 1 replies
  • 0 likes
  • 2716 Views
  • 1 replies
  • 0 likes

I pay for premium but dont have it

Country: the netherlands Device(iPhone 6s) My Question or Issue:i pay 15 euros for premium every month, i now have premium on my ipad but not on my phone. Im logged in with the same account on both devices. How do i get premium to my phone

  • Newbie
  •   Country: the netherlands   Device (iPhone 6s)   My Question or Issue: i pay 15 euros for premium every month, i now have premium on my ipad but not on my phone. Im logged in w...
  • OneByBoo
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unlimited changed to free

PlanUnlimitedCountry FinlandDeviceWindows desktop app and browserOperating SystemWindows 10 My Question or Issue My account has been "unlimited" since 04/2016. Now it's changed to "free" on its own, and the payment has stopped. I can't find my credit...

  • Casual Listener
  • Plan Unlimited Country  Finland Device Windows desktop app and browser Operating System Windows 10   My Question or Issue  My account has been "unlimited" since 04/2016. Now ...
  • Guido
  • Spotify Legend
  • 580 Views
  • 4 replies
  • 0 likes
  • Account
    Unlimited
  • 580 Views
  • 4 replies
  • 0 likes

Superuser Contribution Won’t accept credit card

My credit card isn’t being accepted. It is a Canadian credit card and my account is Canadian. I’ve used this card for the past year and now it won’t work and I’m so frustrated.I have checked with my bank and there is no reason for this. PlanPremiumCo...

  • Casual Listener
  • My credit card isn’t being accepted. It is a Canadian credit card and my account is Canadian. I’ve used this card for the past year and now it won’t work and I’m so frustrated. I have checked with m...
  • Guido
  • Spotify Legend
  • 1215 Views
  • 3 replies
  • 1 likes
  • Account
    Free
    Premium
    Subscription
  • 1215 Views
  • 3 replies
  • 1 likes

Solved!! Paysafe card in Finland

Hi! Can I use the Paysafe card to pay Premium? Or Family Premium? I live in Finland. PlanPremiumCountryFinland

  • Newbie
  • Hi!   Can I use the Paysafe card to pay Premium? Or Family Premium? I live in Finland.   Plan Premium Country Finland  
  • Maxim
  • Spotify Star
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

How to add family membership halfway through my prepaid year

i have six months left of my prepaid premium subscription. I want to change to the premium family plan. It appears I am going to be charged $14.99 per month. (But I've already paid $9.99 per month). How can I upgrade and only be charged the increment...

  • Newbie
  • i have six months left of my prepaid premium subscription.  I want to change to the premium family plan.  It appears I am going to be charged $14.99 per month. (But I've already paid $9.99 ...
  • Maxim
  • Spotify Star
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Subscription

Hello I subscribed to the family premium plan to get the offer for the free Google Mini speaker and I have not received any information if I would be receiving it or not. Would I need to wait for another email? From Google or Spotify?

  • Casual Listener
  • Hello I subscribed to the family premium plan to get the offer for the free Google Mini speaker and I have not received any information if I would be receiving it or not. Would I need to wait for ano...
  • Jose_M
  • Spotify Star
  • 1217 Views
  • 11 replies
  • 1 likes
  • 1217 Views
  • 11 replies
  • 1 likes

How to get rid of advertisements with payed subscription?

I have a payed subscription on Spotify for many years. Today suddenly an irritating adverstisements for pizzas is shown.How can I block those advertisements?If it is not possbile, what is the diffences between a free subscription and a pay subscripti...

  • Casual Listener
  •   I have a payed subscription on Spotify for many years. Today suddenly an irritating adverstisements for pizzas is shown. How can I block those advertisements? If it is not possbile, wh...
  • Maxim
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! 0 99 for 3 months

PlanFreeCountryRomania DeviceSamsung Galaxy S8Operating SystemAndroid 8.0 My Question or Issue Hi, if a few months ago I ve got the Spotify Trial, can I get the 0.99 for three months offer?

  • Casual Listener
  •   Plan Free Country Romania   Device Samsung Galaxy S8 Operating System Android 8.0   My Question or Issue  Hi, if a few months ago I ve got the Spotify Trial, can I g...
  • Jose_M
  • Spotify Star
  • 1414 Views
  • 3 replies
  • 1 likes
  • 1414 Views
  • 3 replies
  • 1 likes

3month offer

so I just bought the 3 month offer (0.99€) and I should be premium right? But no. I’m still on that free s*it. Like what should I now do? And no, this is the first time I took the premium, I haven’t tried it for free or done this before. Yes I’ve alr...

  • Newbie
  • so I just bought the 3 month offer (0.99€) and I should be premium right? But no. I’m still on that free s*it. Like what should I now do? And no, this is the first time I took the premium, I haven’t ...
  • Mantisentil
  • Community Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I trailed premium 60 day offer but it still says I’m on free spotify

PlanFree/Premium Countryuk DeviceMacbook pro My Question or IssueI have trialled the 60 day premium offer through PayPal but nothing happened. I tried it three times in the end, then had three email replies from PayPal, but no email verification from...

  • Casual Listener
  • Plan Free/Premium   Country uk   Device Macbook pro   My Question or Issue I have trialled the 60 day premium offer through PayPal but nothing happened. I tried it three time...
  • Katerina
  • Spotify Legend
  • 441 Views
  • 3 replies
  • 0 likes
  • 441 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ayuda con promocion de 3 meses premium

Hola, les comento: El dia de hoy vi en Facebook un anuncio de Spotify con la promocion de 3 meses de premium por $90 pesos "Valido para todos los usuarios" y al ingresar, me llevo a la pantalla de pago, donde me indicaba 3 meses por $9 pesos, y al ca...

  • Newbie
  • Hola, les comento: El dia de hoy vi en Facebook un anuncio de Spotify con la promocion de 3 meses de premium por $90 pesos "Valido para todos los usuarios" y al ingresar, me llevo a la pantalla de pa...
  • Katerina
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes