Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Newbie
- 143909 Views
- 99 replies
- 12 likes
- 143909 Views
- 99 replies
- 12 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 16751 Views
- 27 replies
- 4 likes
- 16751 Views
- 27 replies
- 4 likes
Will I get my money back?
I had the free month trial of premium and cancled it the last day but i still got charged that same day $9.99 will i get my money bak?
- I had the free month trial of premium and cancled it the last day but i still got charged that same day $9.99 will i get my money bak?
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- Spotify Star
- 229 Views
- 1 replies
- 0 likes
- 229 Views
- 1 replies
- 0 likes
Solved!! Canceled premium and still getting charged
i canceled premium the end of August and I was charged twice in September and once so far in October why am I getting charged still if I’ve canceled it. I went into the accout and it says free. I also have never used another email for my account only...
- i canceled premium the end of August and I was charged twice in September and once so far in October why am I getting charged still if I’ve canceled it. I went into the accout and it says free. I als...
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- Spotify Star
- 1117 Views
- 9 replies
- 0 likes
- 1117 Views
- 9 replies
- 0 likes
Payment screen doesn't load
Hi I am trying to sign up for the Spotify premium three month deal. When I am in the payment screen and trying to pay by card, the card detail screen never loads. I cannot therefore put in my card details to pay. I have been having this problem when ...
- Hi I am trying to sign up for the Spotify premium three month deal. When I am in the payment screen and trying to pay by card, the card detail screen never loads. I cannot therefore put in my ...
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- Roadie
- 494 Views
- 4 replies
- 0 likes
- 494 Views
- 4 replies
- 0 likes
Ads in podcasts.
PlanPremiumCountryDenmark DeviceHuawei mate 10 liteOperating System Android Oreo My Question or Issue Hey I am listening to the podcast 'Help I texted my boss' and before the episode starts and approximately halfway I get an advert for something in S...
- Plan Premium Country Denmark Device Huawei mate 10 lite Operating System Android Oreo My Question or Issue Hey I am listening to the podcast '...
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- Casual Listener
- 1724 Views
- 2 replies
- 2 likes
- 1724 Views
- 2 replies
- 2 likes
Charged for an account I can't find
PlanFree/PremiumCountry USADeviceLG AndroidOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have made 3 accounts with Spotify. On my bank statements, I'm being charged $10.66 every month on the 19th. I have logged into e...
- Plan Free/Premium Country USA Device LG Android Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have made 3 accounts with Spotify. On...
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- Spotify Star
- 542 Views
- 1 replies
- 0 likes
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Being chargedcant find accountCant log on and cant stop paymentsno account with premium
- 542 Views
- 1 replies
- 0 likes
I can't use my credit card to pay my subscription
PlanTrying to use PremiumCountry Brazil I cant' pay for my subscription!I'm trying to use Nubank to pay my subscription but I can't, and the error is a quite generic 'Falha no pagamento'.I got in contact with Nubank and they said they haven't account...
- Plan Trying to use Premium Country Brazil I cant' pay for my subscription! I'm trying to use Nubank to pay my subscription but I can't, and the error is a quite generic 'Fa...
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- Spotify Star
- 537 Views
- 1 replies
- 0 likes
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Credit Cardnubank
- 537 Views
- 1 replies
- 0 likes
Not getting any notifications
PlanPremiumCountryIsrael I'm not getting any notifications. I have all notification settings set to both push and mail, yet I'm not getting any notifications about anything.Help?
- Plan Premium Country Israel I'm not getting any notifications. I have all notification settings set to both push and mail, yet I'm not getting any notifications about anything. Help?
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- Spotify Star
- 246 Views
- 1 replies
- 0 likes
- 246 Views
- 1 replies
- 0 likes
Monthly Subscription 99$?
PlanFree/CountryTurkey Device(Lenovo P2)Operating System(Android Nougat) I've been using this account for like 3-4 years already. But for the last couple of months when i try to subscribe for premium it says 99$ for one month. I created new account a...
- Plan Free/ Country Turkey Device (Lenovo P2) Operating System (Android Nougat) I've been using this account for like 3-4 years already. But for the last couple of months when ...
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- Spotify Star
- 222 Views
- 1 replies
- 0 likes
- 222 Views
- 1 replies
- 0 likes
Payment not working
I have been trying for a week to pay on our family plan. I keep getting an error message saying only *something went wrong* which is vague to say the least. It seems ridiculois to have to downgrade to upgrade again, having to invite the family AGAIN ...
- I have been trying for a week to pay on our family plan. I keep getting an error message saying only *something went wrong* which is vague to say the least. It seems ridiculois to have to downg...
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- Spotify Star
- 228 Views
- 1 replies
- 0 likes
- 228 Views
- 1 replies
- 0 likes
Premium for students
PlanFreeCountry U.S.ADevice(iPhone XS MaxOperating System(iOS 12) My Question or Issue I had spotify premium once before and im currenlty enorlled at Morehead State University, when I tried to verify my student status its telling me it wont verify. I...
- Plan Free Country U.S.A Device (iPhone XS Max Operating System (iOS 12) My Question or Issue I had spotify premium once before and im currenlty enorlled at Morehead State...
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- Spotify Star
- 176 Views
- 1 replies
- 0 likes
- 176 Views
- 1 replies
- 0 likes
Unknown pay
PlanPremiumCountry Mexico DeviceMoto G4Operating SystemAndroid 7 My Question or Issue The last Monday I changed my debit card in my account, this day Spotify charge $99 pesos, and today, again Spotify charge $49 pesos, why the double pay? Only for ch...
- Plan Premium Country Mexico Device Moto G4 Operating System Android 7 My Question or Issue The last Monday I changed my debit card in my account, this day S...
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- Spotify Star
- 178 Views
- 1 replies
- 0 likes
- 178 Views
- 1 replies
- 0 likes
my family account just desactivated
Hi, sorry for my bad english.I've got a familly subscription for 4 account since like 2 years but a few days ago, this family subscription has been desactivated and none of us did that so I'm wondering how i can reactivate ? Thanks !!
- Hi, sorry for my bad english. I've got a familly subscription for 4 account since like 2 years but a few days ago, this family subscription has been desactivated and none of us did that so I'm...
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- Spotify Star
- 277 Views
- 3 replies
- 0 likes
- 277 Views
- 3 replies
- 0 likes
My Monthly Cost went up
My monthly cost has been $10.79 each month and I was just charge for $16.19 Why was I charged that. On the website it says for Premium is $9.99.
- My monthly cost has been $10.79 each month and I was just charge for $16.19 Why was I charged that. On the website it says for Premium is $9.99.
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- Spotify Star
- 786 Views
- 4 replies
- 0 likes
- 786 Views
- 4 replies
- 0 likes
Solved!! Is there a way to get Premium discounts when sending gifts?
Country: USA I'm interested in buying a gift card for a friend. However, the gift cards don't have any first time discounts like I'd get if I were buying a subscription for myself. Currently if I were to buy myself a subscription I'd get the first 3 ...
- Country: USA I'm interested in buying a gift card for a friend. However, the gift cards don't have any first time discounts like I'd get if I were buying a subscription...
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- Spotify Star
- 294 Views
- 1 replies
- 0 likes
- 294 Views
- 1 replies
- 0 likes
Solved!! Can't find the Student discount option!
PlanPremiumCountryUnited Arab Emirates My Question or Issue Hey there. I don't see an option to apply student discount while I'm trying to subscribe premium. Can anyone help with that?
- Plan Premium Country United Arab Emirates My Question or Issue Hey there. I don't see an option to apply student discount while I'm trying to subscribe premium. Can anyone hel...
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- Casual Listener
- 354 Views
- 2 replies
- 0 likes
- 354 Views
- 2 replies
- 0 likes
Solved!! Buying family plan or premium in Colombia with US credit card
PlanFree/PremiumFamily PlanCountryColombia My Question or IssueI have US credit cards and do not have a Colombia credit card. I want to buy the family plan. Is the only option to use a Colombia credit card? Are there any gift cards or vouchers.
- Plan Free/Premium Family Plan Country Colombia My Question or Issue I have US credit cards and do not have a Colombia credit card. I want to buy the family plan. Is the on...
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- Spotify Star
- 679 Views
- 1 replies
- 0 likes
- 679 Views
- 1 replies
- 0 likes
Solved!! Can I get a annual subscription to Premium paying once as i did in December 2017?
PlanPremiumCountry UKOperating System My Question or Issue last year I was offered an annual subscription to Premium for a discounted price, I took this up as I hate monthly payments - Can this be offered again or permanently .
- Plan Premium Country UK Operating System My Question or Issue last year I was offered an annual subscription to Premium for a discounted price, I took this up as I hate mont...
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- Spotify Star
- 4739 Views
- 1 replies
- 0 likes
- 4739 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Will my songs save if I create a new account
Hello,Someone is using my spotify account that I do not want and I don’t have access to an email address associated with your Spotify account, so I am unable to reset the password, and I need to create a new account. If I create a new account, will a...
- Hello, Someone is using my spotify account that I do not want and I don’t have access to an email address associated with your Spotify account, so I am unable to reset the password, a...
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- Spotify Legend
- 352 Views
- 2 replies
- 0 likes
- 352 Views
- 2 replies
- 0 likes
Superuser Contribution Auto enrolled into family plan at $14.99.
I have been paying for premium regular at $9.99 per month for months if not years. Today I received am email telling me to reserve a device I didn't know about. Something seemed wrong so I checked my bank and sure enough I had an auto payment of $14....
- I have been paying for premium regular at $9.99 per month for months if not years. Today I received am email telling me to reserve a device I didn't know about. Something seemed wrong ...
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- Spotify Legend
- 354 Views
- 2 replies
- 0 likes
- 354 Views
- 2 replies
- 0 likes
Superuser Contribution Unable to subscribe to premium, undefined message
Plan Free Country Sweden Device Oneplus 5t Operating System Android My Question or Issue When trying to re-subscribe to premium, entering my card information and referred to bankid authentication, choosing bankid on phone, it then gives me a message ...
- Plan Free Country Sweden Device Oneplus 5t Operating System Android My Question or Issue When trying to re-subscribe to premium, entering my card information and refe...
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- Spotify Legend
- 1438 Views
- 5 replies
- 0 likes
- 1438 Views
- 5 replies
- 0 likes