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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61558 Views
  • 25 replies
  • 5 likes
  • 61558 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36708 Views
  • 19 replies
  • 2 likes
  • 36708 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28009 Views
  • 16 replies
  • 3 likes
  • 28009 Views
  • 16 replies
  • 3 likes

Superuser Contribution Í can't go premium.

I'm trying to go premium and it says that : you can't get premium on this application. I have an iPhone se and I got the spotify app on the App Store. Is this a bug? Do I have a way to solve it?

  • Newbie
  • I'm trying to go premium and it says that : you can't get premium on this application.  I have an iPhone se and I got the spotify app on the App Store.  Is this a bug?  Do I have a ...
  • Alfredo
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution paying twice

Just over a year ago i lost my debit card so i had to cancel it, the payment for spotify couldnt come out of my account so i changed payment method to paypal. I didn't notice until now but after i got my new debit card the payments started coming out...

  • Newbie
  • Just over a year ago i lost my debit card so i had to cancel it, the payment for spotify couldnt come out of my account so i changed payment method to paypal. I didn't notice until now but after i go...
  • Alfredo
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot cancel paid subscription

I have a spotify account through a facebook account that is not existent anymore, and i cannot login and delete the account. Im still being billed monthly for a service i cannot access.

  • Newbie
  • I have a spotify account through a facebook account that is not existent anymore, and i cannot login and delete the account. Im still being billed monthly for a service i cannot access.
  • Alfredo
  • Roadie
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

I signed up for Premium under my phone bill.. how do I get it activated?

I have a myrogers account and linked premium to my phone bill. It isn't showing as premium and I still get ads. How do I fix this?

  • Newbie
  • I have a myrogers account and linked premium to my phone bill.   It isn't showing as premium and I still get ads.   How do I fix this?
  • Noah
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution New subscription

I recently subscribed to Spotify, I had some trouble while signing up... and I’m now being billed for two separate accounts on two separate credit cards. Can i verify which account is associated to which credit card? Can I be credited the charges for...

  • Newbie
  • I recently subscribed to Spotify, I had some trouble while signing up... and I’m now being billed for two separate accounts on two separate credit cards. Can i verify which account is associated to w...
  • Alfredo
  • Roadie
  • 125 Views
  • 1 replies
  • 0 likes
  • 125 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free Trial Still Getting Charged

I had problems with Spodify before concerning my subscription. I signed up with the student discount but I was never given premuim. They told me to re sign up but it said I already redeemed my student discount so I cant get it anymore, after a while ...

  • Newbie
  • I had problems with Spodify before concerning my subscription. I signed up with the student discount but I was never given premuim. They told me to re sign up but it said I already redeemed my studen...
  • Alfredo
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Payment error

I got two promo codes that will make my spotify subscription good for 2 months. I had used the first one on March and now I used the second one on April 19, 2017. It says on my account profile that my plan will renew on May 19, 2017 so I knew that th...

  • Visitor
  • I got two promo codes that will make my spotify subscription good for 2 months. I had used the first one on March and now I used the second one on April 19, 2017. It says on my account profile that m...
  • user-removed
  • Not applicable
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution New member

Attempting spotify, 1st time. Trying to do the 60day offer, enter details, credit card etc. Get message "Looks like you'v already taken similar offer" which I havn't...takes me back to credit card page and says continue, which I do....over and over a...

  • Casual Listener
  • Attempting spotify, 1st time. Trying to do the 60day offer, enter details, credit card etc. Get message "Looks like you'v already taken similar offer" which I havn't...takes me back to credit card pa...
  • amamba
  • Casual Listener
  • 123 Views
  • 2 replies
  • 0 likes
  • 123 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution [Subscription] Questions on Hulu Bundle

I purchased a year of spotify premium in December of 2017 and just heard about the Spotify premium and Hulu bundle. My question is can i still get a deal on Hulu without being billed $12.99 a month because I already paid for a year subscription to sp...

  • Newbie
  • I purchased a year of spotify premium in December of 2017 and just heard about the Spotify premium and Hulu bundle. My question is can i still get a deal on Hulu without being billed $12.99 a month b...
  • Alfredo
  • Roadie
  • 656 Views
  • 3 replies
  • 0 likes
  • 656 Views
  • 3 replies
  • 0 likes

Superuser Contribution Plan familiar premium con tarjeta de debito

Alguien me puede ayudar, voy a iniciar con el plan familiar premium, pero al momento de pagar no me aparece opcion para Tarjeta de debito ,,,,

  • Newbie
  • Alguien me puede ayudar, voy a iniciar con el plan familiar premium, pero al momento de pagar no me aparece opcion para Tarjeta de debito ,,,,
  • AdriannaRUBIO
  • Newbie
  • 44914 Views
  • 8 replies
  • 1 likes
  • 44914 Views
  • 8 replies
  • 1 likes

Wanted student discount but then decided to do free trial. But I got charged 4.99

I am a student and wanted to try Spotify. I saw student discount and applied for it. The transaction said it didn't go through and it said it didn't charge me. Then I noticed free 1 month trial. So I decided to try that. I signed up for free month an...

  • Casual Listener
  • I am a student and wanted to try Spotify. I saw student discount and applied for it. The transaction said it didn't go through and it said it didn't charge me.  Then I noticed free 1 month tria...
  • manuel_verheij
  • Casual Listener
  • 346 Views
  • 8 replies
  • 0 likes
  • 346 Views
  • 8 replies
  • 0 likes

Superuser Contribution 8 years of premium - Spotify are pushing me away.

I have been a Spotify premium customer for 8 years! And it has been great, for the most part, from the very start - I feel like recently I am running in to problems with both the Windows and the Android app and mostly this is because Spotify keep rem...

  • Casual Listener
  • I have been a Spotify premium customer for 8 years! And it has been great, for the most part, from the very start - I feel like recently I am running in to problems with both the Windows and the Andr...
  • Indigogone
  • Casual Listener
  • 284 Views
  • 3 replies
  • 1 likes
  • 284 Views
  • 3 replies
  • 1 likes

Solved!! Spotify Premium

I'm currently in Malaysia right now but I am an American citizen with an American bank card. I can't pay for spotify premium because it will not accept my card stating that my card information doesn't match with the current country i am in. I do not ...

  • Casual Listener
  • I'm currently in Malaysia right now but I am an American citizen with an American bank card. I can't pay for spotify premium because it will not accept my card stating that my card information doesn'...
  • JoshKim
  • Casual Listener
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes

Superuser Contribution Profile name, premium family plan

Okay I believe my account has been hacked as I can't make sense of the profile name. All of my other information is correct! Please help! Also how to you contact someone specifically to help walk you thru all of this. On march5 I upgraded to a premie...

  • Newbie
  • Okay I believe my account has been hacked as I can't make sense of the profile name. All of my other information is correct! Please help! Also how to you contact someone specifically to help walk you...
  • SergioDavid
  • Roadie
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for 60 Days

Before signing up for spotify, i saw an advertisment for 60 days free trial. I am about to pay only to notice that i am being offered 30 days free trial. Could this be an error?

  • Newbie
  • Before signing up for spotify, i saw an advertisment for 60 days free trial. I am about to pay only to notice that i am being offered 30 days free trial.   Could this be an error?
  • SergioDavid
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo entrar al plan familiar

Hola, tengo problemas con mi cuenta ya que yo estaba en un plan familiar pero hace unos días me llegó un correo de verificación y no lo había visto y cuando entre a mi correo decía que mi cuenta había pasado a una cuenta gratuita, y ahora que me envi...

  • Newbie
  • Hola, tengo problemas con mi cuenta ya que yo estaba en un plan familiar pero hace unos días me llegó un correo de verificación y no lo había visto y cuando entre a mi correo decía que mi cuenta habí...
  • SergioDavid
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema com premium

Olá, recebi por email o recibo de pagamento por boleto de 3 meses do Premium no dia 27/03 e até agora a conta está Free. No site aparece "Seu Premium pré-pago termina em 27/06/18" mas nos aplicativos aparece como Free. Já tentei deslogar e logar e re...

  • Newbie
  • Olá, recebi por email o recibo de pagamento por boleto de 3 meses do Premium no dia 27/03 e até agora a conta está Free. No site aparece " Seu Premium pré-pago termina em  27/06/18" mas nos...
  • SergioDavid
  • Roadie
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Starbucks Partner not working?

I cancelled my current premium, which was a student membership, and then went on to apply my Starbucks partner ID but it said "Something went wrong. Please check that the information you have entered is correct and review the guidelines to ensure you...

  • Newbie
  • I cancelled my current premium, which was a student membership, and then went on to apply my Starbucks partner ID but it said "Something went wrong. Please check that the information you have entered...
  • Bethany_Dawn
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution cargos no reconocidos en mi estado de cuenta

Tengo cargos de spotify en mi estado de cuenta que no corresponden al plan que habia contratado cancele mi suscripcion premium el pasado mes de febrero y sigo recibiendo cargos en mi estado de cuenta en los meses de marzo y abril.

  • Newbie
  • Tengo cargos de spotify en mi estado de cuenta que no corresponden al plan que habia contratado cancele mi suscripcion premium el pasado mes de febrero y sigo recibiendo cargos en mi estado de cuenta...
  • SergioDavid
  • Roadie
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes